538 Customer Service Representatives jobs in Grayslake
Help Desk Analyst
60007 Elk Grove Village, Illinois
Robert Half
Posted 1 day ago
Job Viewed
Job Description
Description We are looking for a skilled Help Desk Analyst to join our team on a contract basis in Elk Grove Village, Illinois. This position is ideal for a motivated individual who can provide excellent customer support, troubleshoot technical issues, and work effectively in a fast-paced environment. As a key member of the IT support team, you will play a crucial role in maintaining seamless operations during the company's transition to a long-term staffing solution.
Responsibilities:
- Provide first-level technical support to resolve issues related to Windows 10, Active Directory, and other IT systems.
- Respond promptly to service desk tickets and ensure timely resolution of customer concerns.
- Troubleshoot and diagnose hardware and software problems, ensuring minimal disruption to operations.
- Deliver exceptional customer service by addressing inquiries and guiding users through technical solutions.
- Collaborate with team members to maintain efficient workflows and ensure consistent communication.
- Follow established protocols to escalate complex issues to higher-level support when necessary.
- Adapt quickly to changing priorities and take direction effectively to meet organizational goals.
- Document resolutions and maintain accurate records of support activities for future reference.
- Assist in maintaining system security and compliance with IT standards. Requirements - Proven experience in a help desk or technical support role.
- Proficiency with Microsoft Windows 10 and Active Directory.
- Strong troubleshooting skills to resolve technical issues efficiently.
- Excellent communication skills for interacting with users and team members.
- Ability to work independently while taking direction when required.
- Familiarity with service desk ticketing systems.
- A self-starter attitude with the ability to quickly adapt to new challenges. Technology Doesn't Change the World, People Do.®
Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.
Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app ( and get 1-tap apply, notifications of AI-matched jobs, and much more.
All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.
© 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking "Apply Now," you're agreeing to Robert Half's Terms of Use ( .
Responsibilities:
- Provide first-level technical support to resolve issues related to Windows 10, Active Directory, and other IT systems.
- Respond promptly to service desk tickets and ensure timely resolution of customer concerns.
- Troubleshoot and diagnose hardware and software problems, ensuring minimal disruption to operations.
- Deliver exceptional customer service by addressing inquiries and guiding users through technical solutions.
- Collaborate with team members to maintain efficient workflows and ensure consistent communication.
- Follow established protocols to escalate complex issues to higher-level support when necessary.
- Adapt quickly to changing priorities and take direction effectively to meet organizational goals.
- Document resolutions and maintain accurate records of support activities for future reference.
- Assist in maintaining system security and compliance with IT standards. Requirements - Proven experience in a help desk or technical support role.
- Proficiency with Microsoft Windows 10 and Active Directory.
- Strong troubleshooting skills to resolve technical issues efficiently.
- Excellent communication skills for interacting with users and team members.
- Ability to work independently while taking direction when required.
- Familiarity with service desk ticketing systems.
- A self-starter attitude with the ability to quickly adapt to new challenges. Technology Doesn't Change the World, People Do.®
Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.
Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app ( and get 1-tap apply, notifications of AI-matched jobs, and much more.
All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.
© 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking "Apply Now," you're agreeing to Robert Half's Terms of Use ( .
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0
Level 2 Help Desk / Systems Administrator (MSP)
60009 Elk Grove Village, Illinois
Bowman Williams
Posted 3 days ago
Job Viewed
Job Description
Overview
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Level 2 Help Desk / Systems Administrator (MSP). This role blends hands-on technical support with system administration, proactive maintenance, and problem resolution. You will provide Tier 2 support for desktops, servers, networking, and cloud systems while ensuring client environments run efficiently, securely, and reliably.
Responsibilities- Serve as a Tier 2 escalation point for desktops, servers, and network issues
- Deploy, configure, and maintain Microsoft 365, Azure, and hybrid cloud environments
- Administer Windows Server, Active Directory, DNS/DHCP, and VPNs
- Prepare, configure, and deploy end-user devices; manage onboarding/offboarding tasks
- Perform proactive monitoring, updates, and preventative maintenance
- Document client environments, system configurations, and resolutions
- Support networking devices, troubleshoot connectivity, and assist with security improvements
- 2+ years of IT experience in an MSP
- Hands-on experience with Microsoft 365, Azure, Windows Server, Active Directory, and networking fundamentals
- Experience with VMware or Hyper-V virtualization
- Experience with endpoint management, hybrid cloud environments, and device deployment
- Familiarity with RMM/PSA tools for monitoring, ticketing, and reporting
- Strong troubleshooting skills and ability to deliver timely technical solutions
- $65,000 - $75,000 per year
- Health, Dental, and Vision Insurance
- 401(k) with company match
- Certification Reimbursement
- Mileage Reimbursement
- Seniority level: Mid-Senior level
- Employment type: Full-time
- Job function: Information Technology
- Industries: IT Services and IT Consulting
#J-18808-Ljbffr
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1
Equipment Services Representative, RCCB Call Center
60018 Des Plaines, Illinois
Reyes Holdings
Posted 1 day ago
Job Viewed
Job Description
Position Responsibilities :
+ Handling customer inquiries via inbound or outbound call relating to equipment issues and troubleshooting
+ Diagnosing problems with cold-drink and/or fountain equipment based on detailed descriptions provided by customer
+ Providing clear guidance and solutions over the phone to resolve issues promptly and effectively
+ Collaborating with field technicians as needed to escalate and follow up on complex or unresolved issues
+ Other duties as assigned
Required Education and Experience:
+ Must be at least 21 years old
+ High School Diploma or General Education Degree (GED) with 1 to 2 plus years of related experience
Preferred Education and Experience:
+ Bachelor's Degree
Benefits
At the Reyes Family of Businesses, our Total Rewards Strategy prioritizes the holistic well-being of our employees. This position offers a comprehensive benefits package that includes Medical, Dental, Vision coverage, Paid Time Off, Retirement Benefits, and complimentary Health Screenings.
Equal Opportunity Employee & Physical Demands
Reyes Holdings and its businesses are equal opportunity employers. Company policy prohibits discrimination and harassment against any applicant or employee based on race, color, religion, sex, pregnancy or pregnancy-related medical conditions, marital status, sexual orientation, gender identity or expression, age, national origin, citizenship, disability, genetic information, military or veteran status, or any other basis protected by applicable law. In addition, the Company is committed to providing reasonable accommodation to applicants and employees in accordance with applicable law. Requests for accommodation should be directed to your point of contact in the Talent Acquisition or Human Resources departments.
Background Check and Drug Screening
Offers of employment are contingent upon successful completion of a background check and drug screening.
Pay Transparency
Our compensation philosophy embraces diverse factors for fair pay decisions, valuing skills, experience, and the needs of our business. Moreover, this role may have the opportunity to participate in a discretionary incentive program, subject to program rules.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation and gender identity, national origin, disability, or protected veteran status. Drug Free Workplace.
+ Handling customer inquiries via inbound or outbound call relating to equipment issues and troubleshooting
+ Diagnosing problems with cold-drink and/or fountain equipment based on detailed descriptions provided by customer
+ Providing clear guidance and solutions over the phone to resolve issues promptly and effectively
+ Collaborating with field technicians as needed to escalate and follow up on complex or unresolved issues
+ Other duties as assigned
Required Education and Experience:
+ Must be at least 21 years old
+ High School Diploma or General Education Degree (GED) with 1 to 2 plus years of related experience
Preferred Education and Experience:
+ Bachelor's Degree
Benefits
At the Reyes Family of Businesses, our Total Rewards Strategy prioritizes the holistic well-being of our employees. This position offers a comprehensive benefits package that includes Medical, Dental, Vision coverage, Paid Time Off, Retirement Benefits, and complimentary Health Screenings.
Equal Opportunity Employee & Physical Demands
Reyes Holdings and its businesses are equal opportunity employers. Company policy prohibits discrimination and harassment against any applicant or employee based on race, color, religion, sex, pregnancy or pregnancy-related medical conditions, marital status, sexual orientation, gender identity or expression, age, national origin, citizenship, disability, genetic information, military or veteran status, or any other basis protected by applicable law. In addition, the Company is committed to providing reasonable accommodation to applicants and employees in accordance with applicable law. Requests for accommodation should be directed to your point of contact in the Talent Acquisition or Human Resources departments.
Background Check and Drug Screening
Offers of employment are contingent upon successful completion of a background check and drug screening.
Pay Transparency
Our compensation philosophy embraces diverse factors for fair pay decisions, valuing skills, experience, and the needs of our business. Moreover, this role may have the opportunity to participate in a discretionary incentive program, subject to program rules.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation and gender identity, national origin, disability, or protected veteran status. Drug Free Workplace.
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