806 Customer Service Representatives jobs in Greenvale

Job Title: Support Analyst, System Administrator
Location: New Jersey, NJ
Hours/Schedule: Monday-Friday
Contract Length: 12 months
Pay rate: $30-35/hr
Type: Contract
Overview
The contractor will perform system administration tasks onsite in Jersey City, NJ and use scripting languages to troubleshoot user systems. They must be legally authorized to work in the U.S. on a full-time basis without the need for current or future sponsorship and will provide daily local and remote desktop support, respond to user inquiries, and resolve hardware, software, and application issues while documenting all actions in the ticketing system. Additionally, they will ensure timely customer resolutions and collaborate with supervisors and team members to maintain consistency across IT support operations.
Responsibilities
+ Provide system administration, troubleshooting, and Help Desk support for local and remote users; maintain user accounts, permissions, and email configurations; manage new hire provisioning and offboarding.
+ Support Microsoft Office 365, Active Directory, Intune, and other enterprise IT systems.
+ Handle SharePoint file management and access permissions; resolve Level 1-3 technical issues via the ticketing system, ensuring timely and thorough documentation.
+ Perform routine maintenance, system backups, and security updates while ensuring compliance with company IT standards.
Requirements
+ Bachelor's degree in Computer Science, Information Technology, or a related field (or equivalent experience).
+ 2+ years of IT experience as a Support Analyst or System Administrator; experience using ticketing systems for IT support.
+ Must be legally authorized to work in the U.S. full-time without current or future sponsorship.
+ Proficiency with Microsoft Office 365, Active Directory, Intune, and SharePoint file management.
+ Experience with MDM & Asset Management systems; knowledge of scripting languages such as PowerShell, VBS, or Python.
+ Ability to travel up to 10% and work off-hours/weekends as needed for projects or emergencies.
#LI-DW1
Ref: #568-Clinical
System One, and its subsidiaries including Joulé, ALTA IT Services, CM Access, TPGS, and MOUNTAIN, LTD., are leaders in delivering workforce solutions and integrated services across North America. We help clients get work done more efficiently and economically, without compromising quality. System One not only serves as a valued partner for our clients, but we offer eligible full-time employees health and welfare benefits coverage options including medical, dental, vision, spending accounts, life insurance, voluntary plans, as well as participation in a 401(k) plan.
System One is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, age, national origin, disability, family care or medical leave status, genetic information, veteran status, marital status, or any other characteristic protected by applicable federal, state, or local law.

Call Center Specialist -Operations

Location:

620 Foster Avenue Brooklyn, NY 11230

Hours:

Full Time

· Monday – Thursday 10:15 AM – 7:00 PM

· Friday 9:00 AM - 2:00 PM

Premium Health is looking for outstanding candidates for the Call Center Specialist position for our Internal Medicine, Pediatric and Dermatology Departments.

This is not a remote position; it is fully in-person 5 days a week!

Premium Health, located in the heart of Brooklyn, is committed to providing compassionate, culturally sensitive, comprehensive health care, and behavioral health services to everyone in the community in need, regardless of ability to pay. Through our services, we aim to achieve community wellness for the individuals and families we serve. Premium Health prioritizes a collaborative care approach and utilizes evidence-based treatment, thus achieving improved patient care and superior outcomes.

Our goal is to ensure the culture of the office and each patient experience meets our standards of Compassion, Agility, Respect, and Excellence.

Ideal candidates can work well under pressure and in fast paced environments.

Time Commitment:

· Monday – Thursday 10:15 AM – 7:00 PM

· Friday 9:00 AM - 2:00 PM

Responsibilities:

· Answer phone calls

· Schedule appointments

· Verify medical insurances

· Create referrals

· Respond to patient medical questions

· Perform tasks as assigned by supervisor

Compensation:

· $20-$23 per hour, commensurate with experience

Benefits:

· Public service loan forgiveness (PSLF)

· Paid Time Off, Medical, Dental and Vision plans, Retirement plans

**Company Description**
Veolia in North America is the top-ranked environmental company in the United States for three consecutive years, and the country's largest private water operator and technology provider as well as hazardous waste and pollution treatment leader. It offers a full spectrum of water, waste, and energy management services, including water and wastewater treatment, commercial and hazardous waste collection and disposal, energy consulting and resource recovery. Veolia helps commercial, industrial, healthcare, higher education and municipality customers throughout North America. Headquartered in Boston, Veolia has more than 10,000 employees working at more than 350 locations across North America.
**Job Description**
**Position Purpose:**
Performs assigned tasks within established procedures in various phases of the Customer Service Operations.
**Primary Duties/Responsibilities:**
+ Required to utilize multi-screen monitors in the daily processing of customer inquiries.
+ Responds to customer inquiries.
+ Receives inbound calls, makes outbound calls, and handles other methods (such as company websites, chats, email communication) of communication to customers pertaining to customer billing and other issues.
+ Prepares necessary source documents/updates systems to effect change to customer accounts, amending or adjusting consumption and revenue.
+ Records and processes meter readings supplied by customers.
+ Maintains professional interactions with internal and external customers and/or departments.
+ Operates company systems, devices and software applications.
+ Performs other similar or less skilled work, as assigned.
+ Assists employees of a higher classification, as assigned.
**Qualifications**
**Education/Experience/Background:**
+ High School Diploma/GED is required.
**Knowledge/Skills/Abilities:**
+ Must possess the ability to multitask.
+ Must possess good verbal and written communication skills.
+ Must possess ability to sit for extended periods of time.
+ Must possess oral and written communication skills, as well as auditory acuity.
+ Strong problem-solving skills and ability to independently follow through on tasks and projects.
**Required Certification/Licenses/Training:**
+ Must pass entry level test.
**Physical Requirements:**
+ Must be able to lift up to 30 pounds.
**Additional Information**
**Pay Rate:** $29.86 per hour.
**Benefits:** Veolia's comprehensive benefits package includes paid time off policies, as well as health, dental, vision, life insurance, savings accounts, tuition reimbursement, paid volunteering and more. In addition, employees are also entitled to participate in an employer sponsored 401(k) plan, to save for retirement. Pay and benefits for employees represented by a union are outlined in their collective bargaining agreement.
We are an Equal Opportunity Employer! All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.
Disclaimer: The salary, other compensation, and benefits information is accurate as of the date of this posting. The Company reserves the right to modify this information at any time, subject to applicable law.

We understand that the world we want tomorrow starts with how we do business today, and that's why we're inspired to make A Better World for Pets. Antech is comprised of a diverse team of individuals who are committed to each other's growth and development. Our culture is centered on our guiding philosophy, The Five Principles: Quality, Responsibility, Mutuality, Efficiency and Freedom. Today Antech is driving the future of pet health as part of Mars Science & Diagnostics, a family-owned company focused on veterinary care.
Current Associates will need to apply through the internal career site. Please log into Workday and click on Menu or View All Apps, select the Jobs Hub app, then click the magnifying glass to Browse Jobs.
**Work Type: Hybrid**
**This is a Hybrid role based out of one of our offices located in Lake Success, New York, or Loveland, Colorado.**
**The Target Pay Range for this position is $56,320 - $0,400 in Loveland, CO annually and 61,440 - 76,800 in Lake Success, NY annually. At Antech, pay decisions are determined using factors such as relevant job-related skills, experience, education, training and budget.**
**Job Purpose/Overview**
The Call Center Data Analyst delivers on the Antech Customer Service Vision of unwavering commitment to empathetic and caring veterinary diagnostic support via the Support Enablement Team. The Call Center Data Analyst will be responsible for collecting, analyzing, and reporting on a wide range of business critical Call Center performance metrics to support operational excellence and strategic decision-making. This role will focus on delivering actionable insights into business performance, agent productivity, quality assurance, workforce management, and customer experience. The analyst will work extensively with data sources such as Nice CXOne, Salesforce, and other reporting tools to ensure accurate, timely, and meaningful reporting for stakeholders across the organization.
**Essential Duties and Responsibilities**
+ Collect, organize, and analyze data related to Call Center Operations, including, but not limited to, workflow, resource utilization, performance and financial metrics.
+ Collaborate with leaders in a 'user centric' approach to tool and report building that ensures requirements are aligned and outputs are optimized.
+ Own the end-to-end data lifecycle for Call Center Operations.
+ Build and maintain ETL processes to extract, transform, and load data from Nice CXOne, Salesforce, and various vendor sources.
+ Ensure data cleanliness, consistency, and accuracy across systems.
+ Develop and maintain business intelligence dashboards (e.g., Power BI) and recurring reports to support operational and financial monitoring.
+ Conduct in-depth analysis to uncover trends, variances, and actionable insights.
+ Track and present key performance indicators (KPIs) such as speed of answer times, average handle times, service levels, call volume trends, a and other associated call center metrics.
+ Serve as the primary data partner for call center leadership, translating complex data into clear, impactful insights that support operational excellence.
+ Work with management to assess, intake, prioritize, plan and execute data projects.
+ Collaborate with Mars Petcare and Science and Diagnostics division data teams to ensure alignment with corporate data governance policies, data architecture standards, and business intelligence strategies.
+ Always represent Antech professionally.
+ May be asked to participate in enterprise initiatives, special projects, and other duties as assigned.
**Education and Experience**
+ Bachelor's degree in data science, Business Analytics, Statistics, or a related field (master's degree preferred).
+ 7-10+ years of experience in data analytics, ideally within a call center environment.
+ Proven experience operating effectively as a sole data analyst, or managing small analytics or reporting team, ideally in healthcare, laboratory, or operations-focused environment.
**Knowledge, Skills and Abilities**
+ Proficiency in SQL, Excel, and data visualization best practices.
+ Proven experience designing and managing workflows and data pipelines.
+ Expertise in business intelligence tools such as Power BI, Tableau, or similar platforms.
+ Excellent communication skills with the ability to present technical findings to non-technical stakeholders.
+ Demonstrated ability to think critically and creatively bringing innovative solutions to complex operational and data challenges
+ Comfortable working independently and managing multiple priorities in a fast-paced setting.
+ Strong knowledge of laboratory operations, test coding (e.g., LOINC) is preferred
**Working Conditions**
The associate is regularly required to apply manual dexterity, including hand/wrist flexibility, for computer keyboarding. The associate frequently is required to sit for extended periods of time, stand, walk, and reach with hands and arms. The associate is frequently required to hear and speak in order to use the telephone, make presentations and communicate with people in an office environment. The associate is occasionally required to sit and stoop, bend, kneel, or crouch. The associate must occasionally lift and/or move up to 15 pounds.
The associate will primarily work in a typical office environment including use of cubicles, computers and overhead lighting. Temperature extremes will be minimal to nonexistent. The noise level in the work environment is usually moderate. The associate will be required to use a computer, spreadsheets, data base management, email, and the Internet. The associate may need to use a copy machine, fax machine, and phone system. The associate must occasionally use media equipment such as an overhead projector, PowerPoint, and Microsoft Teams.
**About Antech**
Antech is a leader in veterinary diagnostics, driven by our passion for innovation that delivers better animal health outcomes. Our products and services span 90+ reference laboratories around the globe; in-house diagnostic laboratory instruments and consumables, including rapid assay diagnostic products and digital cytology services; local and cloud-based data services; practice information management software and related software and support; veterinary imaging and technology; veterinary professional education and training; and board-certified specialist support services.
_Antech offers an industry competitive benefits package and continues to invest in and evolve benefits programs that meet the health, wellness and financial needs of our associates._
+ All Full-time associates are eligible for the following benefits and more:
+ Paid Time Off & Holidays
+ Medical, Dental, Vision (Multiple Plans Available)
+ Basic Life (Company Paid) & Supplemental Life
+ Short and Long Term Disability (Company Paid)
+ Flexible Spending Accounts/Health Savings Accounts
+ Paid Parental Leave
+ 401(k) with company match
+ Tuition/Continuing Education Reimbursement
+ Life Assistance Program
+ Pet Care Discounts
We are proud to be an Equal Opportunity Employer - Veterans / Disabled. For a complete EEO statement, please see our Career page at Antech Careers ( .
**Note to Search Firms/Agencies**
Antech Diagnostics, Inc. and its subsidiaries and affiliates (Antech) do not compensate search firms for unsolicited assistance unless they have a written search agreement with Antech and the requisition is position-specific. Any resumes, curriculum vitae, and other unsolicited assistance from search firms that do not have a written search agreement or position-specific requisition submitted to any Associate of Antech will be deemed the sole property of Antech and no fee will be paid in the event the candidate is hired by Antech.

**Overview**
Interstate Waste Services is the most progressive and innovative provider of solid waste and recycling services in the country! We primarily service Northern New Jersey, Southern New York State, New York City, with a landfill located in Ohio, where we also own and operate a state-of-the-art rail-served landfill. We cater to a diverse range of residential, industrial and commercial customers. Our mission has always been to provide our customers with the highest quality waste, recycling and environmental services, while keeping focus on employee, customer and environmental safety.
What makes our company culture unique is we have mastered the ability to balance the standards of a large corporate company while maintaining our small business family style culture.
**Essential Job Summary:**
TheCall Center Workforce Analystt is a pivotal role within a dynamic Customer Service team, responsible for developing and managing comprehensive reporting, forecasting, and workforce optimization to enhance customer experience and retention. This role combines advanced data analysis, workforce management, and strategic reporting to drive operational efficiencies and actionable insights.
**Essential Job Functions: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Other minor duties may be assigned.**
+ Develop and maintain Customer Service reporting, focusing on process improvements, clarity, and effective data presentation.
+ Analyze customer contact trends, business challenges, and retention drivers to provide actionable insights and recommendations to leadership.
+ Create short- and long-term staffing forecasts, perform "what-if" scenarios, and optimize schedules to balance service level goals and operational efficiencies.
+ Manage and route contact volume using ACD systems, ensuring alignment with workforce management (WFM) tools.
+ Extract targeted datasets from multiple databases using reporting platforms to distill and communicate business insights.
+ Support real-time service level performance, adjusting resources to meet objectives, and troubleshoot WFM and telephony system issues.
+ Serve as a liaison with the Business Intelligence team, proactively sharing insights, discrepancies, and improvement opportunities.
+ Champion the integration and understanding of customer contact data across the organization, developing models to analyze customer behavior and retention.
+ Support multiple projects under tight deadlines, proactively identifying and mitigating risks.
+ Deliver ad hoc analyses, special projects, and presentations to Customer Service leadership as requested.
**Requirements and Qualifications:**
+ MBA or advanced degree preferred; bachelor's degree in business, Marketing, Finance, Statistics, Computer Science, or a related field required.
+ 2+ years of experience in a call center environment, with expertise in workforce management, ACD, IVR, and WFM systems.
+ 2-4 years of analytics experience.
+ Proficiency in Microsoft Office Suite, SQL, and Power BI.
+ Familiarity with contact center forecasting, scheduling, and workforce optimization tools.
+ Strong analytical, problem-solving, and reasoning skills with the ability to translate complex data into clear insights for diverse audiences.
+ Excellent verbal and written communication skills, with experience adjusting communications for technical and non-technical stakeholders. Strong organizational and time management skills, with the ability to prioritize multiple assignments and meet deadlines with minimal supervision.
+ Ability to work collaboratively in a dynamic, fast-paced environment and adapt to a flexible schedule to meet business needs.
**Additional Information**
This job description is intended to be an accurate representation of the general functions of the job, rather than exhaustive list of duties, responsibilities, or experience. Other duties may be assigned, requested, or required. Aspects of the job may be altered without notice.
_Interstate Waste Services provides equal employment opportunities to all employees and applicants for employment and_ _prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws._
_This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training._
**Salary Range Minimum**
USD $80,000.00/Yr.
**Salary Range Maximum**
USD $100,000.00/Yr.
**ID** _ _
**Job Locations** _US-NJ-Teaneck_
**Category** _Customer Service/Support_
**Position Type** _Full-Time Non-Union_

Remote Call Center Representative
**Fully Remote ONLY in State of New Jersey**
**Equipment is not provided (you will need your own equipment that is specified in the posting)**
Job Description
The Customer Service Representative CSR is responsible for answering inquiries from Marketplace individual consumers including but not limited to general information as well as assisting individuals and families in applying for health care coverage through the Marketplace.
- Answer incoming calls from consumers including the general public prospective enrollees and people assisting enrollees or acting on their behalf in accordance with all performance standards policy and procedures and protocols including but not limited to the confidentiality and privacy policies.
- Respond effectively to all forms of inbound and outbound contacts.
- Track and document all inquiries using the applicable systems.
- Process new applications for health care coverage via the telephone including building tax household household income eligibility determinations interpreting determinations made by the Marketplace and enrollment into health plans. Transfer/refer consumers to appropriate entities according to the established guidelines.
- Process life event changes demographic updates disenrollment requests and special enrollment periods as requested.
- Facilitate the fulfillment of caller requests for materials via mail email or download.
- Facilitate translation services for non-English speaking callers according to procedures.
- Escalate calls or issues to the appropriate designated staff for resolution as needed.
- Attend meetings and trainings as requested and maintain up-to-date knowledge of all programs and systems.
- Perform other duties as assigned by management.
Location: Remote / Work from home in State of New Jersey
Training Schedule/Duration: M-F 8:00 AM - 4:30 PM Eastern for a duration of 3 weeks.
Hours of Operation: - Open Enrollment: 11/1 - 1/31:
8:00 am to 8:00 pm EST - Monday through Friday.
8:00 am to 5:00 pm EST - Saturday
8:00 am to 5:00 pm EST - last two Sundays of OE
8:00 am - 10:00 pm EST - last three days of OE
8:00 am to 8:00 pm EST - one week after OE period ends.
Hours of Operation: Non-Open Enrollment: 8:00 am to 5:00 pm Eastern - Monday through Friday
Education Required:
- High School Diploma GED or equivalent
- AA or higher degree preferred.
Experience Required:
- Minimum of 6 months experience needed
- Strong data entry and telephone skills
- Excellent organizational interpersonal written and verbal communication skills
- Ability to perform comfortably in a fast-paced work environment
- Ability to successfully execute many complex tasks simultaneously
- Ability to work as a team member as well as independently
- Previous experience with computers phone systems and headsets preferred
- Previous experience in customer service and call center preferred
- Bi-lingual Spanish is a plus.
Pay Rate:
+ 18.00 - English Only
+ 19.00-bilingual English/Spanish
Equipment:
Equipment is not provided for the role you must supply your own and meet the requirements needed below.
+ **Cannot have MAC or Celeron Processor**
+ Must have home internet available
+ PC Processor: Intel i5, AMD Ryzen 5, or better
+ PC Memory: 8+ GB RAM
+ Hard Drive Storage: 256 GB SSD, 50 GB of free memory space
+ PC/Operating System: Windows 10 or higher
+ Must be Windows OS (iPad, Chromebook, Mac are examples of non compatible devices) for AWS use as a equipment because the functionality of those platforms cannot be guaranteed and present challenges for NJSBE systems.
+ Headset: USB Gen 2 or newer port or Wired Microphone- no Bluetooth devices.
+ Smartphone: Must have Android or Apple Smartphone available for login purposes
+ Webcam: Only required during training.
Pay and Benefits
The pay range for this position is $18.00 - $19.00/hr.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:
- Medical, dental & vision - Critical Illness, Accident, and Hospital - 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available - Life Insurance (Voluntary Life & AD&D for the employee and dependents) - Short and long-term disability - Health Spending Account (HSA) - Transportation benefits - Employee Assistance Program - Time Off/Leave (PTO, Vacation or Sick Leave)
Workplace Type
This is a fully remote position.
Application Deadline
This position is anticipated to close on Sep 30, 2025.
h4>About TEKsystems:
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
About TEKsystems and TEKsystems Global Services
We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.
The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

Call Center Specialist -Operations

Location:

620 Foster Avenue Brooklyn, NY 11230

Hours:

Full Time

Monday Thursday 10:15 AM 7:00 PM

Friday 9:00 AM - 2:00 PM

Premium Health is looking for outstanding candidates for the Call Center Specialist position for our Internal Medicine, Pediatric and Dermatology Departments.

This is not a remote position; it is fully in-person 5 days a week!

Premium Health, located in the heart of Brooklyn, is committed to providing compassionate, culturally sensitive, comprehensive health care, and behavioral health services to everyone in the community in need, regardless of ability to pay. Through our services, we aim to achieve community wellness for the individuals and families we serve. Premium Health prioritizes a collaborative care approach and utilizes evidence-based treatment, thus achieving improved patient care and superior outcomes.

Our goal is to ensure the culture of the office and each patient experience meets our standards of Compassion, Agility, Respect, and Excellence.

Ideal candidates can work well under pressure and in fast paced environments.

Time Commitment:

Monday Thursday 10:15 AM 7:00 PM

Friday 9:00 AM - 2:00 PM

Responsibilities:

Answer phone calls

Schedule appointments

Verify medical insurances

Create referrals

Respond to patient medical questions

Perform tasks as assigned by supervisor

Compensation:

$20-$23 per hour, commensurate with experience

Benefits:

Public service loan forgiveness (PSLF)

Paid Time Off, Medical, Dental and Vision plans, Retirement plans

Patient Access Representative, Call Center
**Position Summary**
At Stony Brook Medicine, our **Patient Access Representatives** are responsible for completing varied, diverse and specialized duties to support the Revenue Cycle, Compliance and Patient Experience by accurately and efficiently completing tasks in areas of Registration, Financial Screening and Verification, and patient throughput.
Qualified candidates will demonstrate excellent communication and interpersonal skills, knowledge and understanding of patient care and effectively respond to changing patient needs by making decisions based on ethical principles and adhering to our high standard of excellence.
**The Patient Access Representative in our Call Center / Pre-Registration** location in Commack, NY is a key member of the Patient Access Services team, responsible for accurately and efficiently initiating and receiving patient calls to schedule and/or preregister hospital outpatient services and surgical procedures while providing the highest level of customer service. The Call Center Registrar secures financial clearance through insurance verification, authorization/referral validation, and POS collections. Reviews registrations for completeness and correctness; and supports the registration areas with financial services expertise.
**Duties of a Patient Access Call Center Representative may include the following, but are not limited to:**
+ Ensure balanced and appropriate scheduling of complex, high volume appointments for multi-specialties in Cerner / EWS scheduling system.
+ Obtain complete and accurate patient demographic and insurance information, ensuring data is current and coverage verified to sufficiently meet requirements to generate a "clean" bill.
+ Responsible to complete thorough data assessment of all required patient information through interview and other methods to support goals of patient safety and registration integrity during the pre-registration process.
+ Provide financial guidance and excellence in Financial Care to patients and their representatives by providing information about their health care insurance coverage and cost share responsibilities. Provide self-pay patients with information on qualifications for Medicaid or financial assistance.
+ Support POS collections by securing co-payments, deposits and/or deductibles at time of pre-registration.
+ Utilizing various worklists, monitor and ensure registration workflow and financial clearance process is complete within prescribed time frames.
+ Demonstrate a positive organizational attitude and commitment to patient experience. Maintain respectful and compassionate demeanor and provide high-quality patient centered care.
+ The selected candidate will be required to work some holidays.
**This role will maintain a flex work schedule which will require shifts at the main hospital admitting office in addition to the work in the Patient Access Call Center.**
**Qualifications**
**Required:**
+ Associate's Degree with one year working experience in a customer service, public health, healthcare, or related industry such as insurance. _In lieu of degree_ , two years of demonstrated excellence working in a customer service or call center, healthcare, or other related industry requiring skills which demonstrate experience in payment collection, insurance reimbursement, or access services.
+ Demonstrated excellence in verbal and written communication, computing and multi-tasking skills.
+ Candidate must demonstrate experience and expertise in speaking with customers and can work well with persons who are under stress (such as sick patients and their distressed family members).
**Preferred:**
+ Bilingual in English and Spanish.
+ Billing, Accounts Receivable or Customer Service and/or Call Center experience.
+ Familiarity with medical insurance benefits, demonstrated through experience with EMR computerized registration, Financial, IT systems. Knowledge of medical terminology.
+ Previous experience as a patient access representative at a Medical Center is preferred.
**Please Note:** Verification of degree (e.g., diploma or official transcript) is required for this role. Upload of documentation must be included with your application for consideration.
**Special Notes** **:** **Resume/CV should be included with the online application.**
**Posting Overview** **:** This position will remain posted until filled or for a maximum of 90 days. An initial review of all applicants will occur two weeks from the posting date. Candidates are advised on the application that for full consideration, applications must be received before the initial review date (which is within two weeks of the posting date).
If within the initial review no candidate was selected to fill the position posted, additional applications will be considered for the posted position; however, the posting will close once a finalist is identified, and at minimal, two weeks after the initial posting date. Please note, that if no candidate were identified and hired within 90 days from initial posting, the posting would close for review, and possibly reposted at a later date.
______________________________________________________________________________________________________________________________________
+ Stony Brook Medicine is a smoke free environment. Smoking is strictly prohibited anywhere on campus, including parking lots and outdoor areas on the premises.
+ All Hospital positions may be subject to changes in pass days and shifts as necessary.
+ This position may require the wearing of respiratory protection, which may prohibit the wearing of facial hair.
+ This function/position may be designated as "essential." This means that when the Hospital is faced with an institutional emergency, employees in such positions may be required to remain at their work location or to report to work to protect, recover, and continue operations at Stony Brook Medicine, Stony Brook University Hospital and related facilities.
**Prior to start date, the selected candidate must meet the following requirements:**
+ Successfully complete pre-employment physical examination and obtain medical clearance from Stony Brook Medicine's Employee Health Services
* + Complete electronic reference check with a minimum of three (3) professional references.
+ Successfully complete a 4 panel drug screen
* + Meet Regulatory Requirements for pre employment screenings.
+ Provide a copy of any required New York State license(s)/certificate(s).
**Failure to comply with any of the above requirements could result in a delayed start date and/or revocation of the employment offer.**
***The hiring department will be responsible for any fee incurred for examination** .
_____________________________________________________________________________________________________________________________________­­
Stony Brook University is committed to excellence in diversity and the creation of an inclusive learning and working environment. All qualified applicants will receive consideration for employment without regard to race, color, national origin, religion, sex, pregnancy, familial status, sexual orientation, gender identity or expression, age, disability, genetic information, veteran status and all other protected classes under federal or state laws.
**If you need a disability-related accommodation, please call the University Office of Equity and Access at .**
**_In accordance with the Title II Crime Awareness and Security Act a copy of our crime statistics can be viewed_** **_here_** **_._**
**Visit our** **WHY WORK HERE** **page to learn about the total rewards we offer.**
Stony Brook University Hospital, consistent with our shared core values and our intent to achieve excellence, remains dedicated to supporting healthier and more resilient communities, both locally and globally.
**Anticipated Pay Range:**
The salary range (or hiring range) for this position is $49,139 - $5,338 / year.
The above salary range represents SBUH's good faith and reasonable estimate of the range of possible compensation at the time of posting. The specific salary offer will be based on the candidate's validated years of comparable experience. Any efforts to inflate or misrepresent experience are grounds for disqualification from the application process or termination of employment if hired.
Some positions offer annual supplemental pay such as:
+ Location pay for UUP full-time positions ( 4,000).
Your total compensation goes beyond the number in your paycheck. SBUH provides generous leave, health plans, and a state pension that add to your bottom line.
**Job Number:**
**Official Job Title:** : TH Instructional Support Assistant
**Job Field** : Other
**Primary Location** : US-NY-Commack
**Department/Hiring Area:** : Pt Access Call Ctr, Reg-Sched
**Schedule** : Full-time
**Shift** : Day Shift **Shift Hours:** : 8am-4pm **Pass Days:** : Sat, Sun
**Posting Start Date** : Sep 12, 2025
**Posting End Date** : Oct 12, 2025, 11:59:00 PM
**Salary:** : 49,139 - 55,338 / year
**Salary Grade:** : SL1
**SBU Area:** : Stony Brook University Hospital
**Req ID:**