171 Customer Service Representatives jobs in Groveland

**Company Description**
**Work with Us. Change the World.**
At AECOM, we're delivering a better world. Whether improving your commute, keeping the lights on, providing access to clean water, or transforming skylines, our work helps people and communities thrive. We are the world's trusted infrastructure consulting firm, partnering with clients to solve the world's most complex challenges and build legacies for future generations.
There has never been a better time to be at AECOM. With accelerating infrastructure investment worldwide, our services are in great demand. We invite you to bring your bold ideas and big dreams and become part of a global team of over 50,000 planners, designers, engineers, scientists, digital innovators, program and construction managers and other professionals delivering projects that create a positive and tangible impact around the world.
We're one global team driven by our common purpose to deliver a better world. Join us.
**Job Description**
**AECOM** is seeking Traffic Monitoring Dispatcher(s) based in the Orlando for the Florida Turnpike Enterprise. The starting pay will be $19.10hr.
The Traffic Monitoring Dispatcher position involves working with multiple software platforms and web-based applications to carry out various tasks. Traffic Management Center (TMC) Dispatchers are accountable for utilizing Advanced Traffic Management Systems (ATMS) software to monitor state roads and manage events/incidents; dispatching incident management personnel; addressing public inquiries, and facilitating effective communication, coordinating, and collaborating with other staff, Florida Department of Transportation (FDOT) personnel, and other partnering agencies.
**ABOUT THE OPPORTUNITY**
The TMC in Orlando, FL, houses a 24/7/365 program that provides incident management, dispatching, and traveler information services for Florida's roadways. AECOM's operations team works in shifts at the TMC facility, constantly monitoring and responding to changing traffic conditions and their effects on safety while maintaining direct communication with motorists, first responders, FDOT staff, and mobility stakeholders of FDOT.
For a virtual look at AECOM TMC operations, please copy and paste the following link into your browser address bar: AECOM TRAFFIC 360 (aecomviz.com)
The routine responsibilities of this position include, but are not limited to:
**TECHNICAL RESPONSIBILITIES:**
+ Use software and applications to control and monitor various Intelligent Transportation Systems devices located along freeways, such as surveillance cameras, dynamic message signs, and ramp meters located on freeway entrance ramps
+ Monitor camera video and other information sources for the detection and verification of events that impact traffic flow and safety, such as motorist assists, traffic crashes, debris removal, abandoned vehicles, stalled vehicles, maintenance activity, and construction activity
+ Log potential and confirmed events that impact traffic flow and safety using software applications, including traffic lane and road shoulder closures related to construction and maintenance activity
+ Dispatch Highway Emergency Response Operators who provide roadside services on freeways in the South Florida region related to traffic crashes and roadway hazard events
+ Provide clear and accurate directions to the location of traffic events and an accurate description as advised by citizens, public safety partners, or FDOT personnel
+ Monitor software-generated response plans to mitigate the effect on freeway traffic flow and update the response plans as necessary
+ Monitor weather conditions for potential and observed effects on traffic flow, and take appropriate action to provide notifications to motorists and agencies about roadway conditions affected by weather
+ Coordinate and collaborate with FDOT signal personnel which is the program tasked with performing FDOT's traffic signal management services
+ Update information on FDOT's traveler information website, fl511.com
+ Participate in technical and customer service training and certification activity as required by the program
+ Follow Standard Operating Procedures and Standard Operating Guidelines provided by the program
+ Perform routine updates of asset records, equipment, and contact lists
**COMMUNICATION RESPONSIBILITIES:**
+ Perform communication tasks consistent with the program's high level of customer service expectations and training
+ Dispatch and communicate with road rangers using program-directed radio and phone communication protocols
+ Communicate with appropriate local agencies, authorities, and RISC wrecker companies to effectively monitor and clear traffic incidents
+ Answer phone calls and provide information or assistance to motorists, FDOT personnel, or other agencies on traffic and road conditions; transfer calls to designated personnel as appropriate
+ Answer phone calls for FDOT statewide maintenance staff outside of business hours; and dispatch the necessary personnel
+ Communicate via radio/phone with law enforcement, ambulance, fire department, and towing service staff and provide clear and accurate information regarding traffic incidents and the response required
+ Communicate via radio/phone with Department personnel statewide, including FDOT Maintenance and Construction personnel, FDOT Traffic Operations management, FDOT management, and Federal Highway Administration staff as appropriate, to provide clear and accurate information regarding incidents, traffic, road, maintenance, and construction activity, and related weather conditions
+ Perform written documentation of activity and communication in a clear, concise, and complete manner
**Qualifications**
**Minimum Requirements:**
+ High School Diploma or GED.
+ Must be able to remain in a stationary position for long periods while monitoring Intelligent Transportation Systems such as CCTV camera displays, ramp meters, law enforcement radio broadcasts, answering/responding to calls, and communicating with other staff or partnering agencies.
+ Ability to operate software platforms and web-based applications.
+ Must pass a state and federal criminal history/security background check
+ Must pass a pre-employment drug screen.
**Preferred Qualifications:**
+ Previous experience working in a call center, customer service, 911 Operator, or dispatching environment
+ Demonstrate ability to meet a high level of customer service expectations
+ Ability to work calmly and professionally in a fast-paced, high-pressure environment
+ Previous experience working in a position that includes heavy telephone, radio, and computer usage
+ Effective oral and written communications skills for in-person, radio, and phone conversations
+ Ability to interpret or understand geographic information portrayed on a map and map-based applications
+ Knowledge of interstates and state routes throughout Florida with geographic familiarity with the freeway system and arterial roadway
+ Efficient and accurate data entry skills
**Additional Information**
+ This position does not include sponsorship for United States work authorization.
+ This position does not include relocation benefit
+ For a virtual look at AECOM TMC operations, please copy and paste the following link into your browser address bar: AECOM TRAFFIC 360 (aecomviz.com)
Offered compensation will be based on location and individual qualifications. The expected range is $9.00/hour.
**About AECOM**
AECOM is proud to offer comprehensive benefits to meet the diverse needs of our employees. Depending on your employment status, AECOM benefits may include medical, dental, vision, life, AD&D, disability benefits, paid time off, leaves of absences, voluntary benefits, perks, flexible work options, well-being resources, employee assistance program, business travel insurance, service recognition awards, retirement savings plan, and employee stock purchase plan.
AECOM is the global infrastructure leader, committed to delivering a better world. As a trusted professional services firm powered by deep technical abilities, we solve our clients' complex challenges in water, environment, energy, transportation and buildings. Our teams partner with public- and private-sector clients to create innovative, sustainable and resilient solutions throughout the project lifecycle - from advisory, planning, design and engineering to program and construction management. AECOM is a Fortune 500 firm that had revenue of 16.1 billion in fiscal year 2024. Learn more at aecom.com.
**What makes AECOM a great place to work**
You will be part of a global team that champions your growth and career ambitions. Work on groundbreaking projects - both in your local community and on a global scale - that are transforming our industry and shaping the future. With cutting-edge technology and a network of experts, you'll have the resources to make a real impact. Our award-winning training and development programs are designed to expand your technical expertise and leadership skills, helping you build the career you've always envisioned. Here, you'll find a welcoming workplace built on respect, collaboration and community-where you have the freedom to grow in a world of opportunity.
As an Equal Opportunity Employer, we believe in your potential and are here to help you achieve it. All your information will be kept confidential according to EEO guidelines.
**ReqID:** J10134689
**Business Line:** Transportation
**Business Group:** DCS
**Strategic Business Unit:** East
**Career Area:** Operations & Maintenance
**Work Location Model:** On-Site
**Legal Entity:** AECOM Field Services LLC

Our client, a leading provider of innovative SaaS solutions, is seeking an experienced and empathetic Customer Support Lead to manage and elevate their remote customer service operations. This critical role will oversee a team of support specialists, ensuring the delivery of exceptional assistance to our global clientele. You will be responsible for developing and implementing best practices in customer support, including response times, issue resolution protocols, and customer satisfaction metrics. Key responsibilities include leading, training, and mentoring the customer support team, conducting performance reviews, and fostering a positive and productive remote work environment. You will act as a point of escalation for complex customer issues, requiring strong problem-solving skills and the ability to de-escalate challenging situations. This role involves analyzing customer feedback and support data to identify trends, recurring issues, and opportunities for product or service improvement. You will collaborate with product and engineering teams to communicate customer needs and advocate for enhancements. Proficiency with customer support platforms (e.g., Zendesk, Intercom), CRM systems, and remote team management tools is essential. The ideal candidate will possess exceptional communication skills, a deep understanding of customer service principles, and a proven ability to lead and motivate a remote team. A passion for providing outstanding customer experiences and a proactive approach to problem-solving are highly valued. This is a fantastic opportunity to join a growing tech company that prioritizes employee well-being and professional development in a fully remote setting, offering a competitive salary and comprehensive benefits.

Our client, a dynamic technology company, is seeking an experienced and highly motivated Customer Support Lead to manage their remote customer service operations. This is a critical role for ensuring exceptional customer satisfaction by guiding a team of support representatives, resolving complex customer issues, and optimizing support processes. You will be instrumental in setting the tone for customer interactions, fostering a culture of service excellence, and driving continuous improvement within the support department. This role requires strong leadership, excellent problem-solving skills, and a deep understanding of customer service best practices, all managed within a fully remote framework.

Key responsibilities include leading, coaching, and mentoring a team of customer support representatives, conducting regular performance reviews, and providing feedback for development. You will be responsible for handling escalated customer inquiries and complaints, ensuring swift and satisfactory resolutions. Developing and implementing customer support policies, procedures, and guidelines to improve efficiency and effectiveness will be a core duty. Analyzing customer feedback and support metrics to identify trends, root causes of issues, and opportunities for improvement is essential. You will also be involved in creating and maintaining a comprehensive knowledge base, ensuring support staff have the resources needed to assist customers effectively. Collaborating with other departments, such as product development and sales, to communicate customer insights and advocate for customer needs is important. Training new support staff on products, services, and support procedures will also be required. The ideal candidate will possess exceptional communication and interpersonal skills, a patient and empathetic approach to customer service, and a proven ability to manage and motivate a remote team. Experience with CRM software and customer support ticketing systems is essential. Join our client and play a key role in shaping positive customer experiences.

Qualifications:

• Bachelor's degree in Business Administration, Communications, or a related field, or equivalent practical experience.
• Minimum of 4 years of experience in customer service or support roles, with at least 2 years in a supervisory or lead capacity.
• Proven experience managing and motivating a remote customer support team.
• Strong understanding of customer service principles and best practices.
• Excellent problem-solving, conflict resolution, and decision-making skills.
• Proficiency with CRM software (e.g., Salesforce, Zendesk) and ticketing systems.
• Exceptional verbal and written communication skills.
• Ability to work independently and manage multiple priorities in a fast-paced environment.
• Strong analytical skills to interpret customer feedback and support data.
• Dedication to providing outstanding customer experiences.

Our client, a rapidly growing e-commerce platform, is seeking a proactive and empathetic Customer Support Specialist to manage inquiries and provide exceptional assistance to their user base. This fully remote position requires a deep understanding of customer service best practices and a passion for helping others. You will be the first point of contact for customers experiencing issues with orders, account management, product inquiries, and technical difficulties. Responsibilities include responding to customer inquiries via phone, email, and live chat in a timely and professional manner, troubleshooting common problems, and escalating complex issues to appropriate departments. Maintaining accurate customer records, documenting all interactions, and identifying trends in customer feedback to suggest service improvements are key aspects of this role. The ideal candidate will be highly organized, possess excellent communication skills, and have a natural ability to empathize with and de-escalate customer concerns. Experience with CRM software and helpdesk ticketing systems is a significant advantage. You must be comfortable working independently, managing your time effectively, and maintaining a high level of productivity in a remote environment. A dedicated home office setup with reliable internet connectivity is required. We are looking for individuals who are patient, solution-oriented, and dedicated to providing a positive customer experience.

Key Responsibilities:

• Respond to customer inquiries through various channels (phone, email, chat).
• Provide accurate information about products, services, and policies.
• Troubleshoot and resolve customer issues efficiently and effectively.
• Escalate unresolved issues to senior support staff or relevant departments.
• Maintain detailed records of customer interactions and transactions.
• Identify and communicate customer feedback and recurring issues to management.
• Contribute to the development of FAQs and support documentation.
• Process returns, exchanges, and refunds as per company policy.

Qualifications:

• High school diploma or equivalent; some college coursework preferred.
• 1-2 years of experience in customer service or a related field.
• Excellent verbal and written communication skills.
• Proficiency in using computer systems and various software applications.
• Strong problem-solving and conflict-resolution abilities.
• Ability to multitask and manage time effectively in a remote setting.
• Customer-centric mindset and a passion for providing excellent service.

Our client, a growing tech company, is looking for a highly responsive and customer-focused Customer Support Specialist to join their dedicated team, supporting clients remotely but based within the Orlando, Florida, US area. This role is essential for providing exceptional technical and non-technical assistance to our users, resolving inquiries efficiently, and ensuring a positive customer experience.

Key responsibilities include responding to customer inquiries via phone, email, and chat in a timely and professional manner. You will troubleshoot and resolve customer issues, escalating complex problems to the appropriate departments when necessary. This role involves guiding customers through product features, setup, and troubleshooting steps. Maintaining accurate and detailed records of customer interactions, issues, and resolutions in our CRM system is crucial. You will also contribute to the creation and maintenance of knowledge base articles and FAQs to empower customers and internal teams. Identifying recurring issues and providing feedback to product development and quality assurance teams to improve the customer experience will be a key aspect of this position.

The ideal candidate will possess a High School Diploma or equivalent, with a minimum of 2 years of experience in customer service, technical support, or a helpdesk environment. Excellent communication and interpersonal skills are essential, with the ability to explain technical concepts clearly and concisely. Strong problem-solving skills and a patient, empathetic approach to customer interactions are required. Proficiency with CRM software and helpdesk ticketing systems is a plus. The ability to work independently, manage multiple tasks, and maintain a positive attitude in a fast-paced environment is important. Familiarity with our client's product or industry is beneficial. If you are passionate about helping people and thrive in a supportive, remote-friendly environment, we encourage you to apply.

Our client is actively seeking a highly skilled and dedicated Senior Customer Support Specialist to join our fully remote, customer-centric team. In this role, you will be the primary point of contact for our valued customers, providing exceptional technical and service support for our software products. You will handle escalated customer inquiries, troubleshoot complex issues, and provide timely and effective solutions. Responsibilities include responding to customer emails, chat, and phone calls, documenting customer interactions accurately in our CRM system, and identifying trends in customer issues to provide feedback for product improvement. You will also play a key role in creating and updating support documentation, knowledge base articles, and training materials to empower both customers and junior support staff. The ideal candidate possesses excellent communication and interpersonal skills, with a proven ability to explain technical concepts clearly and concisely. A minimum of three years of experience in a customer support role, preferably within the tech industry, is required. Familiarity with CRM software and ticketing systems is essential. You should be a patient, empathetic, and problem-solving oriented individual who thrives in a fast-paced, remote work environment. This is an excellent opportunity to contribute to a positive customer experience and grow your career in a company that values innovation and customer satisfaction. Our remote-first approach ensures you have the tools and support needed to succeed from anywhere.