281 Customer Service Representatives jobs in Hemet

Job Type

Full-time

Description

The Pedder Automotive Group was founded in 2008 by Owner David Pedder. The family owned and operated dealer group has 7 dealerships in Southern California, representing Nissan, Hyundai, Chrysler, Dodge, Jeep and Ram brands. The seven (7) locations are - Pedder Nissan, Raceway Nissan, Temecula Nissan, Hemet CDJR, Lake Elsinore CDJR, Pedder Hyundai of Poway, and Pedder CDR+J of Poway.

We pride ourselves in having a great work environment that translates to a great customer service experience.

The Call Center Service Representative position is responsible for handling all inbound and outbound service department phone calls, as well as confirming service appointments.

Requirements

Responsibilities

• Answer inbound calls for all dealerships within the group and direct those calls accordingly to the proper department.
• Schedule inbound Service appointments via phone and web using internal booking software.
• Achieve the service and customer satisfaction objectives set
• Work effectively together with co-workers and managers to create maximum synergy, coordination and cooperation

• Excellent customer service skills with the proven ability to resolve customer service issues and ability to follow through with customers.
• Self-starter, professional, demonstrates initiative, resourcefulness, and strong problem-solving skills.
• The ability to meet or exceed all department Key Performance Indicators that measure overall performance.
• Strong work-ethic with the ability to work in a fast-paced, results-driven environment.
• Prompt responses to internet inquiries with courtesy, accuracy and professionalism.

Job Description

Description:

The Pedder Automotive Group was founded in 2008 by Owner David Pedder. The family owned and operated dealer group has 7 dealerships in Southern California, representing Nissan, Hyundai, Chrysler, Dodge, Jeep and Ram brands. The seven (7) locations are – Pedder Nissan, Raceway Nissan, Temecula Nissan, Hemet CDJR, Lake Elsinore CDJR, Pedder Hyundai of Poway, and Pedder CDR+J of Poway.

We pride ourselves in having a great work environment that translates to a great customer service experience.

The Call Center Service Representative position is responsible for handling all inbound and outbound service department phone calls, as well as confirming service appointments.

Responsibilities

• Answer inbound calls for all dealerships within the group and direct those calls accordingly to the proper department.
• Schedule inbound Service appointments via phone and web using internal booking software.
• Achieve the service and customer satisfaction objectives set
• Work effectively together with co-workers and managers to create maximum synergy, coordination and cooperation

Qualifications

• Excellent customer service skills with the proven ability to resolve customer service issues and ability to follow through with customers.
• Self-starter, professional, demonstrates initiative, resourcefulness, and strong problem-solving skills.
• The ability to meet or exceed all department Key Performance Indicators that measure overall performance.
• Strong work-ethic with the ability to work in a fast-paced, results-driven environment.
• Prompt responses to internet inquiries with courtesy, accuracy and professionalism.

Job Description

Quality Mobile Home Services in Lake Elsinore, CA is looking to hire a full-time Call Center Associate – Team Leader to oversee our call center team and ensure that our clients receive the best customer service possible. Are you ready to move to the next level in your call center career ? Do you want to work for the largest and fastest-growing mobile home contractor in the USA ? Would you like to be part of a company that trains you to succeed ? If so, please read on!

This customer service position earns a competitive wage of $16.00 - $18.00/hour, plus commission and potential bonuses . We provide great benefits , including a healthcare package after 90 days and weekly pay. If this sounds like the right customer service opportunity for you, apply today!

ABOUT QUALITY MOBILE HOME SERVICES

We are a thriving general contractor that specializes in repairs and remodels of mobile, modular, and manufactured homes. Since 2014, we've been providing top-quality services to customers in Lake Elsinore. We now additionally serve northern California and multiple areas in Arizona. We are a licensed, bonded, and insured full-service contractor that handles everything from foundations, leveling, flooring, plumbing repair, and re-piping, to cosmetic work and more! From the roof to the foundation and everything in between, one call does it all. In addition to countless satisfied customers, we've been acknowledged by professionals on multiple occasions. We are rated A+ by the Better Business Bureau and have earned a spot on the INC 5000 list of fastest-growing private companies in the US. Additionally, our company was named the GOLD Stevie® Winner: American Business Award Company of the Year for construction in 2020.

Because we want our employees to be successful and enjoy working for us, we offer high-quality training, generous benefits, and excellent pay. We strive to hire good people and give them the tools to become great. If you're looking to join a team that's supportive and optimistic, look no further!

DAY IN THE LIFE OF A CALL CENTER ASSOCIATE - TEAM LEADER

As a Call Center Associate – Team Leader, you are both a team member and a coach. You answer calls and emails from potential or current clients. But you also help train and motivate the other associates on your team. Always goal-oriented, you encourage your team members to set targets and then do all you can to help each associate reach their potential. Our call center hums along smoothly because of the growth mindset you promote.

Sometimes, one of your team members won't be able to solve a problem by themselves and will turn to you for help. You listen closely to the client and address the matter with the warm professionalism that makes our clients glad they chose our company for their mobile home needs. Hearing the satisfaction in a customer's voice fills you with pride. You believe in what our company has to offer and are happy to know that your customer service and team lead skills play a big role in our success!

QUALIFICATIONS FOR A CALL CENTER ASSOCIATE - TEAM LEADER

• 2+ years of call center experience
• Proficiency in typing and basic computer usage

Experience as a call center team lead would be preferred. Do you have excellent customer service skills? Are you analytically minded and a great problem solver? Do you communicate clearly, both verbally and in writing? Can you be a supportive coach to your team members? If yes, you might just be perfect for this team lead position!

WORK SCHEDULE

This team lead position works an 8-hour shift Monday - Friday, with no weekend work .

ARE YOU READY TO JOIN OUR TEAM?

If you feel that you would be right for this team lead job, please fill out our initial 3-minute, mobile-friendly application . We look forward to meeting you!

Location: 92530