216 Customer Service Representatives jobs in Hoschton
Help Desk Specialist
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Job Description
Summary:
A Help Desk Specialists primarily responsibility includes responding to tickets from brand contacts and their licensees regarding issues they have using the Brand Comply System and working closely with the team’s technical resources to assist in developing solutions for our clients.
Minimum Qualifications:
- High school diploma or equivalent.
- Proven experience in a help desk or technical support role.
- Strong understanding of computer systems, mobile devices, and other tech products.
- Excellent problem-solving skills and the ability to troubleshoot technical issues.
Preferred Qualifications:
- Associate's degree in Information Technology or a related field.
- Experience with ticketing systems and remote support tools.
- Familiarity with network troubleshooting and basic server management.
Responsibilities:
- Provide technical support to end-users via phone, and email.
- Improve client resources by providing instructional documentation of special tasks.
- Improve Client Service Team performance by identifying problems and recommending changes.
- Update job knowledge through discussions with Systems Specialists, Account Managers and Rapid Response Teams.
- Provide clear, written explanations of ticket issues for resolution with the clients and internal resources.
- Participate in weekly team meetings to provide insights into current ticket issues and priorities.
- Diagnose and resolve hardware and software issues in a timely manner.
Skills:
The required skills for this role include strong communication and interpersonal abilities, which are essential for effectively assisting users and understanding their technical issues. Problem-solving skills are utilized daily to diagnose and resolve a variety of technical challenges, ensuring minimal disruption to users' work. Technical proficiency in hardware and software is critical, as the specialist will frequently interact with various systems and applications. Preferred skills, such as familiarity with ticketing systems, enhance the efficiency of tracking and managing support requests. Overall, a combination of technical knowledge and customer service skills is vital for success in this role, as it directly impacts user satisfaction and operational efficiency.
IT Help Desk Technician
Posted today
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Job Summary
We are seeking a reliable and proactive IT Help Desk Technician to join our team. This position is responsible for maintaining and supporting the computers, printers, network connectivities, security cameras, and etc, also OS image and data backup and restore processes.
Key Responsibilities:
- Provide technical support for desktops, laptops, printers, and other office hardware and software issues.
- Manage and optimize the company's LAN, Wi-Fi, and general network infrastructure to ensure consistent uptime and performance.
- Support users with system installations, software configuration, account permissions, and troubleshooting.
- Administer and maintain Windows, including managing Hyper-V virtual machines;
- Install, configure, and maintain Linux virtual machines (primarily Ubuntu) for development and testing environments.
- Execute and monitor regular system and data backups; perform routine restore tests to verify backup integrity and disaster recovery readiness.
- Maintain accurate documentation of IT assets, procedures, and service requests.
- Collaborate with external vendors or IT consultants for system upgrades, hardware procurement, or specialized troubleshooting.
- Ensure compliance with IT policies and best practices for data security and equipment use.
Qualifications
Education
Associate’s degree or higher in Computer Science, Information Technology, or a related field.
Work Experience
- 2+ years of experience in an IT support or help desk role.
- Proven ability to troubleshoot Windows OS, network connectivity, and common office equipment.
- Experience in supporting Windows Server and virtualized environments (Hyper-V).
- Familiarity with Linux systems, particularly Ubuntu, and command-line usage.
- Proficient with Microsoft Windows environments, Microsoft 365, and office productivity tools.
- Working knowledge of networking protocols and systems (IP, DNS, DHCP, VPN, firewalls).
- Experience with backup and recovery tools, and cloud services like AWS or Azure is a plus.
- Strong documentation, communication, and customer service skills.
- Self-motivated, detail-oriented, and capable of managing multiple tasks in a fast-paced setting.
Language Requirements
- Proficiency in English; Chinese language skills are a plus.
Benefits
- Competitive pay
- Paid holidays and vacation time
- Health, dental, and vision insurance
- 401K retirement plan with employer contributions
- Growth opportunities within a collaborative and supportive work culture
- Immigration support (H1B sponsorship available for qualified candidates)
Additional Info
- Please send your resume to
- Candidates must be comfortable commuting to Cumming, GA to be considered for this onsite position.
- Remote applicants and third-party agencies will not be considered.
- We kindly request that you do not call or make unscheduled visits regarding this position.
Principals only – no recruiters or solicitation inquiries, please.
Help Desk Analyst II
Posted 2 days ago
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Job Description
Responsibilities:
- Monitor customer systems and environments using remote management tools to identify and resolve issues efficiently.
- Provide remote assistance to customers experiencing software or desktop-related problems.
- Troubleshoot and repair equipment to minimize delays and prevent recurring issues.
- Assist other help desk analysts with complex troubleshooting and preventative maintenance tasks.
- Perform remote installations of equipment, ensuring schedules are met and customers are trained on proper usage.
- Document resolutions in a knowledge base to streamline future troubleshooting efforts.
- Communicate effectively with customers, dispatch teams, and management to address and resolve technical issues promptly.
- Complete all required documentation and ticket updates accurately and in a timely manner.
- Participate in training and self-study initiatives to stay current with technology advancements.
- Promote maintenance contracts and additional services to customers, contributing to business growth. Requirements - Bachelor's degree in a technical field or equivalent relevant experience.
- Minimum of 5 years of experience in a help desk environment, with advanced troubleshooting capabilities.
- Proficiency in computer networking and server operating systems, including Apple and Microsoft platforms.
- Preferred certifications: Microsoft 365, CompTIA A+, CompTIA Network+, or CompTIA Security+.
- Strong skills in network systems installation and troubleshooting.
- Experience with Active Directory, configuration management, and deployment processes.
- Excellent verbal and written communication skills, with a focus on customer service.
- Ability to manage multiple tasks simultaneously, even in high-pressure situations. Technology Doesn't Change the World, People Do.®
Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.
Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app ( and get 1-tap apply, notifications of AI-matched jobs, and much more.
All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.
© 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking "Apply Now," you're agreeing to Robert Half's Terms of Use ( .
HELP DESK ANALYST II
Posted today
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Job Description
Description:
Job Title: Helpdesk Analyst II
Department: Milner Technology Services
Reports to (Title): Manager
Date: 05/08/2025
BASIC FUNCTION
Primary Responsibility: The Helpdesk Analyst II is responsible for providing technology support for helpdesk calls. Resolve calls immediately while on the phone with the customer. Capable of handling advanced issues involving more complex, sophisticated equipment and problems. Duties include entering calls into tracking system, prioritizing calls, evaluating calls, resolving calls, and escalating calls as required and following up with customers as needed. Assist System Technicians in troubleshooting problems. Escalate problems to Manager when necessary.
WORK DUTY PERFORMED
- Achieves expected productivity levels associated with assigned workload and level of experience.
- Monitor customer environments with remote management tools
- Answer incoming phone calls and escalated phone calls to determine if remote support is an option.
- Assist customers remotely with software issues
- Assist customers remotely with desktop issues
- Repair equipment without recalls or delay.
- Maintain schedule.
- Avoid unnecessary calls or recurring work.
- Encourage purchase of maintenance contracts and accessories, assist in pursuing all opportunities.
- Aid tiered helpdesk analysts with troubleshooting and preventative maintenance procedures.
- Participate in training and self-study programs to gain and maintain appropriate product knowledge.
- Complete equipment installations remotely according to schedule and train customers in all operations of assigned equipment.
- Communicate with customers, dispatch personnel, and manager to resolve problems in a expedient manner.
- Complete required paperwork and ticket updates in an accurate and timely manner on every call.
- Write knowledge base articles of resolution to assist in future troubleshooting.
- Perform other duties as required.
EDUCATION REQUIREMENTS
- 4-year college degree in a technical (MIS, IT) program or equivalent experience
- Technical hardware knowledge
- Microsoft 365 Certified Preferred
- CompTIA A+, CompTIA Network+, CompTIA Security+ Preferred
EXPERIENCE REQUIREMENTS
Minimum of 5-year experience on a helpdesk.
Experience required in the following areas:
- Computer networking.
- Server operating systems.
- Apple operating systems.
- Advanced network training and experience
- Experience installing network systems in the field
Additional skills required:
- High level of network systems and troubleshooting
- Excellent verbal and written communication skills.
- Excellent customer service skills
- Ability to diagnose and troubleshoot methodically and efficiently.
- Ability to manage multiple tasks with frequent interruptions, occasionally in urgent situations.
- Ability to communicate, interact and work effectively and cooperatively with people from diverse ethnic and educational backgrounds.
WORK ENVIRONMENT
- Work in areas which require attention to detail in a varied environment.
- General office environment. May spend long hours sitting or standing.
- Some physical effort is required which may involve bending, reaching, stretching, or similar activities as well as lifting or moving items weighing up to 60 pounds
SPECIAL REQUIREMENTS
- Employee must complete required courses as described by Human Resources for all employees.
- This description presents the major responsibilities required for this job title. Individual positions may require the performance of additional duties as assigned.
BUDGET RESPONSIBILITY
- Secure and maintain work environment, PC, Phone and other assigned equipment
IT Help Desk Technician (Cumming)
Posted 1 day ago
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Job Description
Job Summary
We are seeking a reliable and proactive IT Help Desk Technician to join our team. This position is responsible for maintaining and supporting the computers, printers, network connectivities, security cameras, and etc, also OS image and data backup and restore processes.
Key Responsibilities:
- Provide technical support for desktops, laptops, printers, and other office hardware and software issues.
- Manage and optimize the company's LAN, Wi-Fi, and general network infrastructure to ensure consistent uptime and performance.
- Support users with system installations, software configuration, account permissions, and troubleshooting.
- Administer and maintain Windows, including managing Hyper-V virtual machines;
- Install, configure, and maintain Linux virtual machines (primarily Ubuntu) for development and testing environments.
- Execute and monitor regular system and data backups; perform routine restore tests to verify backup integrity and disaster recovery readiness.
- Maintain accurate documentation of IT assets, procedures, and service requests.
- Collaborate with external vendors or IT consultants for system upgrades, hardware procurement, or specialized troubleshooting.
- Ensure compliance with IT policies and best practices for data security and equipment use.
Qualifications
Education
Associates degree or higher in Computer Science, Information Technology, or a related field.
Work Experience
- 2+ years of experience in an IT support or help desk role.
- Proven ability to troubleshoot Windows OS, network connectivity, and common office equipment.
- Experience in supporting Windows Server and virtualized environments (Hyper-V).
- Familiarity with Linux systems, particularly Ubuntu, and command-line usage.
- Proficient with Microsoft Windows environments, Microsoft 365, and office productivity tools.
- Working knowledge of networking protocols and systems (IP, DNS, DHCP, VPN, firewalls).
- Experience with backup and recovery tools, and cloud services like AWS or Azure is a plus.
- Strong documentation, communication, and customer service skills.
- Self-motivated, detail-oriented, and capable of managing multiple tasks in a fast-paced setting.
Language Requirements
- Proficiency in English; Chinese language skills are a plus.
Benefits
- Competitive pay
- Paid holidays and vacation time
- Health, dental, and vision insurance
- 401K retirement plan with employer contributions
- Growth opportunities within a collaborative and supportive work culture
- Immigration support (H1B sponsorship available for qualified candidates)
Additional Info
- Please send your resume to
- Candidates must be comfortable commuting to Cumming, GA to be considered for this onsite position.
- Remote applicants and third-party agencies will not be considered.
- We kindly request that you do not call or make unscheduled visits regarding this position.
Principals only no recruiters or solicitation inquiries, please.
IT Help Desk Specialist - Remote
Posted today
Job Viewed
Job Description
Key Responsibilities:
Provide technical support for desktops, laptops, printers, and other office hardware and software issues.
Manage and optimize the company's LAN, Wi-Fi, and general network infrastructure to ensure consistent uptime and performance.
Support users with system installations, software configuration, account permissions, and troubleshooting.
Administer and maintain Windows, including managing Hyper-V virtual machines;
Install, configure, and maintain Linux virtual machines (primarily Ubuntu) for development and testing environments.
Execute and monitor regular system and data backups; perform routine restore tests to verify backup integrity and disaster recovery readiness.
Maintain accurate documentation of IT assets, procedures, and service requests.
Collaborate with external vendors or IT consultants for system upgrades, hardware procurement, or specialized troubleshooting.
Ensure compliance with IT policies and best practices for data security and equipment use.
Qualifications
Education
Associate’s degree or higher in Computer Science, Information Technology, or a related field.
Work Experience
~2+ years of experience in an IT support or help desk role.
~ Proven ability to troubleshoot Windows OS, network connectivity, and common office equipment.
~ Experience in supporting Windows Server and virtualized environments (Hyper-V).
~ Familiarity with Linux systems, particularly Ubuntu, and command-line usage.
~ Proficient with Microsoft Windows environments, Microsoft 365, and office productivity tools.
~ Working knowledge of networking protocols and systems (IP, DNS, DHCP, VPN, firewalls).
~ Experience with backup and recovery tools, and cloud services like AWS or Azure is a plus.
~ Strong documentation, communication, and customer service skills.
~ Self-motivated, detail-oriented, and capable of managing multiple tasks in a fast-paced setting.
Language Requirements
~ Proficiency in English; Chinese language skills are a plus.
Benefits
~ Competitive pay
~ Paid holidays and vacation time
~ Health, dental, and vision insurance
~401K retirement plan with employer contributions
~ Growth opportunities within a collaborative and supportive work culture
~ Immigration support (H1B sponsorship available for qualified candidates)
Additional Info
Please send your resume to
Candidates must be comfortable commuting to Cumming, GA to be considered for this onsite position.
Remote applicants and third-party agencies will not be considered.
We kindly request that you do not call or make unscheduled visits regarding this position.
Principals only – no recruiters or solicitation inquiries, please.
Help Desk Tier I (Weekend Shift)
Posted today
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Job Description
Job Description
Salary:
Job Summary:
Softrim is a leading technology services provider with Managed IT and Low Voltage offerings. We have offices in Alpharetta GA, Raleigh NC, and Estero FL.
We are looking for a full-time or part-time Service Desk Specialist to support the companys MSP clients nationwide. The candidate's regular work schedule will be Saturday and Sunday (work-from-home) and, if full-time, Monday and Tuesday (in-office) as well. The candidate should have experience with troubleshooting networks, desktops, and servers, and also possess exceptional customer service and communication skills.
Responsibilities:
- Provide Tier 1 technical support to customers via phone and the ticketing system (ConnectWise)
- Provide customers with technical expertise on desktop technologies, peripherals, mobile devices, networking, and cloud-based solutions
- Maintain and utilize a superior knowledge of computing, networking, software, and information security best practices
- Troubleshoot technical issues such as Windows, macOS, Citrix Xen App, Microsoft Office, M365, OneDrive, Teams, telephony, fax, mobile devices, malware/virus, network printing, scan to email/folder, network/wireless, access points, etc.
- Work with wireless controllers and access points, routers, firewalls, and network switches to diagnose network connectivity issues, including wireless and ISP vendors
- Administer Microsoft Active Directory, Email/O365 user accounts, computers, telephony user provisioning, voicemail password reset
- Install or upgrade the operating system, software, peripherals
- Continuous learning and support of all technologies used in Softrims typical client locations including VoIP, Electronic Access Control, Surveillance, Nurse Call, and Audio Video systems
- Work directly with Senior Service Desk and IT Specialists for advanced incidents requiring escalation
- Maintain an open line of communication regarding events, outstanding issues, and customer follow-up
- Cooperate with project teams to prepare and stage hardware (laptops, desktops, switches, firewalls, access points, etc.) for field deployment
- Accurately document all interactions and calls in the notes using descriptive summary andtroubleshooting steps performed pursuant to Service Desk SOP
- Maintain technical documentation and notify management of any information that requires an update, including assisting with identifying gaps in documentation and collecting missing information
Accurately record all-time and notes for work performed following company standards
- Other duties as assigned
Requirements:
- At least 1 year of working experience in an IT supporting role
- General knowledge of computer hardware, enterprise applications (MS Windows, Office, Adobe), networking, and troubleshooting
- Knowledge of enterprise software products such as MS Office 365 applications
- Excellent customer service, communication, and interpersonal skills
- Exceptional analytical and problem-solving skills
- Collaboration, communication, and interpersonal skills
- Excellent organizational and time management skills
- Ability to adapt and respond to changing work situations and environments
Desired Skills:
CompTIA A+, Network+ HDI, ITIL certification is a plus
Employment Terms:
Part-time or Full-time, Non-exempt, Hourly. Eligible for benefits (medical, dental, vision, life, AD&D, disability) and 401(k) after introductory period. Limited after-hours work may be required.
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Bilingual Customer Support/Call Center (English & Spanish)
Posted 2 days ago
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+ _Are you ready to join a company offering career advancement opportunities throughout your career journey?_
+ _Do you want to join a company with award-winning training and world-class service guidelines to help you achieve success, growth, and continued learning?_
+ _Are you looking for an inclusive environment with a culture of collaboration and belonging?_
If so, this may be an opportunity for you. Read on and decide for yourself.
In this role, you will serve as ADP's front-line for solving clients' challenges, including issue resolution, answering questions, helping clients, training their users on ADP technology, and more. You carry the weight of ADP's service reputation and client satisfaction in your hands.
The nature of what you do every day will not change -- your #1 goal is to help clients who have between 1- 49 employees. Still, every day will be different because the questions you receive will vary, as will the solutions you provide each client. There will be no shortage of new questions you'll receive, which will keep things interesting, and our top-ranked training will help to set you up for success!
To thrive in this role, you must be comfortable working in a metrics-driven call center environment as part of a structured day. You have a way with clients that builds rapport, establishes trust, and shines with professionalism. Over the phone and in writing, your communication style is clear and easy for our clients to understand and take action on. As a result, your client satisfaction scores make you proud. Pace should not scare you. We also have a healthy dose of fun. Not only can you find a career here but friendships that last in a company that values inclusion.
Ready to #MakeYourMark? **Apply now!**
**To learn more about Client Services at ADP** , watch here: YOU'LL DO:** _Responsibilities_
**What you can expect on a typical day:**
**Client Support.** You will help our clients manage their business using our solutions, which could include troubleshooting and probing to resolve payroll issues. Support might also involve partnering with multiple business units and teams for troubleshooting and delivering a seamless client experience.
**Learn.** You will continually upgrade your knowledge and skills on payroll, including federal and state compliance, standard operating procedures, administrative practices, other products, and desktop support tools to develop and maintain your ability to support our clients.
**Organize.** You adhere to a daily schedule and organize yourself to deal with a high volume of inbound calls. Daily phone time may increase during peak seasons, like at the close of the year.
**TO SUCCEED IN THIS ROLE** **:** _Required Qualifications_
+ Fluently speak, read and write both English and Spanish.
+ At least one year of experience in a customer service environment or as an HR/HRIS practitioner with systems experience.
+ Able to work overtime hours during peak seasons.
+ Call center experience is highly preferred.
+ A college degree is great but not required. What's more important is having the skills to do the job. Other acceptable experiences could include:
+ Experience noted above, OR
+ Military experience. We recognize and appreciate the unique talents and experiences Veterans bring to the table. We value the discipline, commitment, and problem-solving abilities you have developed and are excited to provide an environment where you can continue to make a meaningful impact.
**YOU'LL LOVE WORKING HERE BECAUSE YOU CAN:**
+ **Be yourself** in a culture that values equity, inclusion, and belonging and creates a safe space for diverse perspectives and insights.
+ **Belong** by joining one of our Business Resource Groups to connect globally with networks and allies who share common interests and experiences.
+ **Grow your career** in an agile, fast-paced environment with plenty of opportunities to progress.
+ **Continuously learn** through ongoing training, development, and mentorship opportunities.
+ **Be your healthiest.** Best-in-class benefits start on Day 1 because healthy associates are happy ones.
+ **Focus on your mental health and well-being.** We're here to provide exceptional service to our clients, and none of that happens without each of us taking care of ourselves and being there for one another.
+ **Join a company committed to giving back** and generating a lasting, positive impactupon the communities in which we work and live.
+ **Get paid to pay it forward.** Company-paid time off for volunteering for causes you care about.
What are you waiting for? **Apply now!**
**A little about ADP:** We are a comprehensive global provider of cloud-based human capital management (HCM) solutions that unite HR, payroll, talent, time, tax and benefits administration and a leader in business outsourcing services, analytics, and compliance expertise. We believe our people make all the difference in cultivating a down-to-earth culture that embraces our core values, welcomes ideas, encourages innovation, and values belonging. We've received recognition for our work by many esteemed organizations, learn more at ADP Awards and Recognition ( .
**Diversity, Equity, Inclusion & Equal Employment Opportunity at ADP:** ADP is committed to an inclusive, diverse and equitable workplace, and is further committed to providing equal employment opportunities regardless of any protected characteristic including: race, color, genetic information, creed, national origin, religion, sex, affectional or sexual orientation, gender identity or expression, lawful alien status, ancestry, age, marital status, protected veteran status or disability. Hiring decisions are based upon ADP's operating needs, and applicant merit including, but not limited to, qualifications, experience, ability, availability, cooperation, and job performance.
**Ethics at ADP:** ADP has a long, proud history of conducting business with the highest ethical standards and full compliance with all applicable laws. We also expect our people to uphold our values with the highest level of integrity and behave in a manner that fosters an honest and respectful workplace. Click to learn more about ADP's culture and our full set of values.
Call Center Representative
Posted today
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Job Description
Mass Markets - JobID: 49479 (Call Center Representative) As a Call Center Representative at Mass Markets, you'll: Handle inbound and outbound contacts in a courteous, timely, and professional manner; Ensure first call resolution through problems solving and effective call handling; Research systems to find missing information as applicable; Coordinate with other departments to resolve issues when needed; Accurately document and process customer claims in appropriate systems.Hiring Immediately >>