1191 Customer Service Representatives jobs in Inglewood
Client Relations Manager
Posted 2 days ago
Job Viewed
Job Description
At Cengage Group, our employees have a direct impact in helping students around the world discover the power and joy of learning. We are bonded by our shared purpose - driving innovation that helps millions of learners improve their lives and achieve their dreams through education.
**Our culture values diversity, engagement, and discovery**
Our business is driven by our strong culture, and we know that creating an inclusive and diverse workplace is critical to the success of our company and our learners, as well as our individual well-being. We recognize the value of different perspectives in everything we do, and strive to ensure employees of all levels and backgrounds feel empowered to voice their ideas and bring their authentic selves to work. We achieve these priorities through inclusive programs, benefits, and initiatives that are integrated into the fabric of how we work every day. To learn more, please see Client Operations Manager will:**
This role will work to manage and deliver talent pipeline services to new and existing corporate clients. The Client Operations Manager is responsible for guiding new corporate clients through post-contract onboarding processes and managing client succes and service delivery from end to end through the entire contract lifecycle. Success in this position will be defined by our ability to deliver exceptional talent pipeline and upskilling services to our corporate clients, help grow the client relationship, and demonstrate the performance vital for the sales team to expand our business. In addition, they will analyze and improve organizational processes, and work to improve quality, productivity and efficiency.
The Client Operations Manager will be responsible for managing several corporate clients and the talent pipeline and upskilling service(s) delivered to include the following:
+ Responsible for all phases of the talent pipeline lifecycle - helping clients with processes throughout onboarding, assisting with the design and process development for each client, proactively contacting clients at strategic intervals through the contract lifecycle, assisting with technical support needs, providing regular reporting, and holding quarterly progress sessions for assigned clients.
+ Develop and implement operational policies and procedures related to candidate application, enrollment, and persistence through our train-to-hire programs in preparation for placement with our corporate clients. Be responsible for applicant outreach, communications, and success through the recruitment funnel.
+ Develop and implement operational policies and procedures related to enrollment, persistence and certification for upskilling trainees identified by our corporate clients. Be responsible for upskilling trainee support, communications, reporting, and success.
+ Analyze operational processes and performance data to find opportunities for improvement.
+ Lead and direct operations team to achieve business targets; including student/candidate tracking and client reporting data and metrics.
+ Vet and prepare trainees for referral to clients to be interviewed and hired for on-site training.
+ Work cross functionally with both internal departments and external clients to achieve goals.
+ Identify and implement strategies to improve quality of service, productivity and profitability for both recruited candidates and upskilling students enrolled by clients.
+ Liaise and cross-collaborate with internal team members to ensure forecasting is fulfilled appropriately.
+ Ensure all operations are carried on in an appropriate and cost-effective way; respond to clients and students in a timely manner.
+ Support in forecasting requirements, communicating with clients directly, and addressing operational needs; establish standard methodologies for an energetic team with scalable processes to drive client success and growth.
+ Be responsible for related procurement processes and coordinate material and resources allocation.
+ Identify and address problems and opportunities for the business.
+ Provide data and support to management as needed.
**Skills You'll Need Here:**
**Basic:**
+ BA/BS or equivalent work experience and a validated, successful track record in a detail oriented position.
+ Minimum of four years of successful operations, talent acquisition, client services or related detail-oriented and customer-focused work.
+ Values and appreciates diversity of thought; able to work with diverse audiences both internally and externally.
+ Highly flexible and adaptable to change.
+ High energy and good communication skills both written and verbal.
+ Ability to interact professionally with Vice Presidents and Director level staff within clients.
+ Have a customer focused mentality; both in work with candidates, trainees and clients.
+ Comfortable using technology in performing routine job tasks and for product demonstration purposes.
+ Outstanding organizational and time management skills.
+ Proficiency in PC and Microsoft Office applications. Great if experienced with Salesforce.
+ Ability to monitor and evaluate operational data.
**Preferred:**
+ Professional business-to-business/customer success experience (3 years strongly desired)
+ Experience working with adult learners and non-traditional students.
+ Proficiency in being a great partner within and outside one's own department.
+ Understanding of client relations/partnership management and how to efficiently work with external partnerships.
+ Driven to succeed and yearning to make impact; customer success obsession mentality.
Cengage Group is committed to working with broad talent pools to attract and hire strong and most qualified individuals. Our job applicants are considered regardless of race, national origin, religion, sex, sexual orientation, genetic information, disability, age, veteran status, and any other classification protected by applicable federal, state, provincial or local laws.
Cengage is also committed to providing reasonable accommodations for qualified individuals with disabilities including during our job application process. If you are an applicant with a disability and require reasonable accommodation in our job application process, please contact us at or at .
**About Cengage Group**
Cengage Group, a global education technology company serving millions of learners, provides affordable, quality digital products and services that equip students with the skills and competencies needed to be job ready. For more than 100 years, we have enabled the power and joy of learning with trusted, engaging content, and now, integrated digital platforms. We serve the higher education, workforce skills, secondary education, English language teaching and research markets worldwide. Through our scalable technology, including MindTap and Cengage Unlimited, we support all learners who seek to improve their lives and achieve their dreams through education.
**Compensation**
At Cengage Group, we take great pride in our commitment to providing a comprehensive and rewarding Total Rewards package designed to support and empower our employees. Click here ( to learn more about our _Total Rewards Philosophy_ .
The full base pay range has been provided for this position. Individual base pay will vary based on work schedule, qualifications, experience, internal equity, and geographic location. Sales roles often incorporate a significant incentive compensation program beyond this base pay range.
$58,300.00 - $75,750.00 USD
**Cengage Group** , a global education technology company serving millions of learners, provides affordable, quality digital products and services that equip students with the skills and competencies needed to be job ready. For more than 100 years, we have enabled the power and joy of learning with trusted, engaging content, and now, integrated digital platforms.
We serve the higher education, workforce skills, secondary education, English language teaching and research markets worldwide. Through our scalable technology, including MindTap and Cengage Unlimited, we support all learners who seek to improve their lives and achieve their dreams through education.
**_Warning: Be aware, there has been an increase of targeted recruitment_** **_scams perpetrated by bad actors falsely providing job offers on behalf Cengage Group to candidates as a means of obtaining personal information. Note that Cengage will always interview candidates via live in-person meetings, phone calls and video calls before an offer would be extended. Also, be sure to check that communication is coming from an @cengage.com email address._**
Client Relations Manager
Posted 2 days ago
Job Viewed
Job Description
The Client Relations Manager for First Class Vending, an Aramark brand, is responsible for strategically growing organizational development by driving base business expansion across our vending, micro-market, and office coffee service (OCS) portfolio. This individual will ensure continued service offering penetration and profitability of assigned clients through a proactive contact strategy, while also leading internal training efforts to strengthen service delivery and client satisfaction.
**First Class Vending** , now part of Aramark Refreshments, has been Southern California?s leader in vending and micro-market solutions for over 30 years. We deliver inspired break experiences through a full portfolio of snacks, coffee, tea, cold brew, and fresh food options, all tailored to meet the unique needs of our clients. Backed by Aramark?s national scale and expertise, our local team continues to create welcoming spaces where employees and guests can recharge, connect, and enjoy a true sense of community.
**Compensation:** The salary range for this position is $75,000 to $89,000. If both numbers are the same, that is the amount Aramark expects to offer. This is Aramark?s good faith and reasonable estimate of the compensation for this position as of the time of posting.
**Benefits:** Aramark offers comprehensive benefit programs and services for eligible employees including medical, dental, vision, and work/life resources. Additional benefits may include retirement savings plans like 401(k) and paid days off such as parental leave and disability coverage. Benefits vary by location and are subject to any legal requirements or limitations, employee eligibility status, and where the employee lives and/or works. For more information, visit Aramark Careers - Benefits & Compensation .
There is no predetermined application window for this position. The position will close once a qualified candidate is selected. Qualified applicants with arrest or conviction records will be considered for employment in accordance with applicable law, including, but not limited to, the Los Angeles County Fair Chance Ordinance for Employers, the California Fair Chance Act, and the San Francisco Fair Chance Ordinance.
**Job Responsibilities**
+ Develop and manage relationships within an existing client base across First Class Vending?s vending, micro-market, and OCS segments to support execution of growth initiatives.
+ Upsell service solutions to target accounts to ensure revenue growth by upgrading current programs and/or introducing new products and services.
+ Lead training and development efforts for internal teams to enhance service consistency, client engagement, and operational excellence.
+ Document client visits with respect to risks, opportunities, and relevant action plans.
+ Forecast sales activity and revenue achievement using sales automation/client management platforms.
+ Collaborate with cross-functional teams to ensure seamless service delivery and client satisfaction.
+ Stay informed on industry trends and innovations to proactively introduce enhancements to clients.
**Qualifications**
+ 1?3 years of proven experience in sales, marketing, or supervisory/leadership roles, preferably in vending, micro-markets, or OCS.
+ Bachelor?s degree or equivalent experience required.
+ Strong organizational, time management, and leadership skills.
+ Effective communication skills with clients, client customers, and internal support teams.
+ Ability to adapt to changing demands and manage multiple priorities.
+ Proficiency in Microsoft Office applications.
+ Experience in contract-managed services is desirable.
**Education**
**About Aramark**
**Our Mission**
Rooted in service and united by our purpose, we strive to do great things for each other, our partners, our communities, and our planet.
At Aramark, we believe that every employee should enjoy equal employment opportunity and be free to participate in all aspects of the company. We do not discriminate on the basis of race, color, religion, national origin, age, sex, gender, pregnancy, disability, sexual orientation, gender identity, genetic information, military status, protected veteran status or other characteristics protected by applicable law.
**About Aramark**
The people of Aramark proudly serve millions of guests every day through food and facilities in 15 countries around the world. Rooted in service and united by our purpose, we strive to do great things for each other, our partners, our communities, and our planet. We believe a career should develop your talents, fuel your passions, and empower your professional growth. So, no matter what you're pursuing - a new challenge, a sense of belonging, or just a great place to work - our focus is helping you reach your full potential. Learn more about working here at or connect with us on Facebook , Instagram and Twitter .
Client Relations Specialist
Posted 4 days ago
Job Viewed
Job Description
MyCorporation® by Deluxe helps entrepreneurs start, manage, and grow their businesses by offering services like LLC formation, incorporation, and compliance support. With over 25 years of experience and more than 1 million businesses served, they simplify the process of launching and maintaining a business across all 50 states.
Key Responsibilities:
+ Respond to customer inquiries via phone, identifying needs and providing timely, accurate resolutions.
+ Research and report filing statuses using state agency portals and IRS resources.
+ Conduct outreach to state Secretary of State offices and the IRS to verify and resolve filing issues.
+ Perform data entry tasks to maintain accurate records of business filings and customer interactions.
+ Provide administrative backup support to internal teams, ensuring continuity of operations.
+ Collaborate with cross-functional teams to streamline filing workflows and improve customer experience.
Basic Qualifications:
High School Diploma or GED.
Minimum of 3 years of customer service or administrative support experience.
Basic computer proficiency
Preferred Qualifications:
Associate's or Bachelor's degree in Business, Communications, or a related field.
At least 1 year of experience in sales, customer service, or working within cross-functional teams.
Strong verbal communication and problem-solving skills.
Bilingual in Spanish and English (read and write fluently).
Additional Basic Qualifications:
Must be 18 years of age or older
Compensation
The compensation range for this position is $20.00 - $21.00 hourly. This position will be eligible for commission or an annual performance incentive plan. The base pay actually offered will vary depending on job-related knowledge, skills, location, experience and take into account internal equity.
Benefits
In line with our commitment to employee wellbeing, our total rewards benefits package is designed to support the physical, financial, and emotional health of our employees, tailored to meet their unique and evolving needs. Our approach considers our employees' whole selves, ensuring they can thrive both in and outside of work. Here are some of the benefits we offer, which may vary based on role, location, or hours worked:
+ Healthcare (Medical, Dental, Vision)
+ Paid Time Off, Volunteer Time Off, and Holidays
+ Employer-Matched Retirement Plan
+ Employee Stock Purchase Plan
+ Short-Term and Long-Term Disability
+ Infertility Treatment, Adoption and Surrogacy Assistance
+ Tuition Reimbursement
These benefits are designed to enhance the health, protect the financial security, and provide peace of mind to our employees and their families.
Deluxe Corporation is an Equal Employment Opportunity employer: All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, disability, sex, age, ethnic or national origin, marital status, sexual orientation, gender identity or presentation, pregnancy, genetics, veteran status or any other status protected by state or federal law.
Please view the electronic EEO is the Law Poster ( which serves to inform you of your equal employment opportunity protections as part of the application process.
Reasonable Accommodation for Job Seekers with a Disability: If you require reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please direct your inquiries to .
Client Relations Manager
Posted 4 days ago
Job Viewed
Job Description
At Cengage Group, our employees have a direct impact in helping students around the world discover the power and joy of learning. We are bonded by our shared purpose - driving innovation that helps millions of learners improve their lives and achieve their dreams through education.
**Our culture values diversity, engagement, and discovery**
Our business is driven by our strong culture, and we know that creating an inclusive and diverse workplace is critical to the success of our company and our learners, as well as our individual well-being. We recognize the value of different perspectives in everything we do, and strive to ensure employees of all levels and backgrounds feel empowered to voice their ideas and bring their authentic selves to work. We achieve these priorities through inclusive programs, benefits, and initiatives that are integrated into the fabric of how we work every day. To learn more, please see Client Operations Manager will:**
This role will work to manage and deliver talent pipeline services to new and existing corporate clients. The Client Operations Manager is responsible for guiding new corporate clients through post-contract onboarding processes and managing client succes and service delivery from end to end through the entire contract lifecycle. Success in this position will be defined by our ability to deliver exceptional talent pipeline and upskilling services to our corporate clients, help grow the client relationship, and demonstrate the performance vital for the sales team to expand our business. In addition, they will analyze and improve organizational processes, and work to improve quality, productivity and efficiency.
The Client Operations Manager will be responsible for managing several corporate clients and the talent pipeline and upskilling service(s) delivered to include the following:
+ Responsible for all phases of the talent pipeline lifecycle - helping clients with processes throughout onboarding, assisting with the design and process development for each client, proactively contacting clients at strategic intervals through the contract lifecycle, assisting with technical support needs, providing regular reporting, and holding quarterly progress sessions for assigned clients.
+ Develop and implement operational policies and procedures related to candidate application, enrollment, and persistence through our train-to-hire programs in preparation for placement with our corporate clients. Be responsible for applicant outreach, communications, and success through the recruitment funnel.
+ Develop and implement operational policies and procedures related to enrollment, persistence and certification for upskilling trainees identified by our corporate clients. Be responsible for upskilling trainee support, communications, reporting, and success.
+ Analyze operational processes and performance data to find opportunities for improvement.
+ Lead and direct operations team to achieve business targets; including student/candidate tracking and client reporting data and metrics.
+ Vet and prepare trainees for referral to clients to be interviewed and hired for on-site training.
+ Work cross functionally with both internal departments and external clients to achieve goals.
+ Identify and implement strategies to improve quality of service, productivity and profitability for both recruited candidates and upskilling students enrolled by clients.
+ Liaise and cross-collaborate with internal team members to ensure forecasting is fulfilled appropriately.
+ Ensure all operations are carried on in an appropriate and cost-effective way; respond to clients and students in a timely manner.
+ Support in forecasting requirements, communicating with clients directly, and addressing operational needs; establish standard methodologies for an energetic team with scalable processes to drive client success and growth.
+ Be responsible for related procurement processes and coordinate material and resources allocation.
+ Identify and address problems and opportunities for the business.
+ Provide data and support to management as needed.
**Skills You'll Need Here:**
**Basic:**
+ BA/BS or equivalent work experience and a validated, successful track record in a detail oriented position.
+ Minimum of four years of successful operations, talent acquisition, client services or related detail-oriented and customer-focused work.
+ Values and appreciates diversity of thought; able to work with diverse audiences both internally and externally.
+ Highly flexible and adaptable to change.
+ High energy and good communication skills both written and verbal.
+ Ability to interact professionally with Vice Presidents and Director level staff within clients.
+ Have a customer focused mentality; both in work with candidates, trainees and clients.
+ Comfortable using technology in performing routine job tasks and for product demonstration purposes.
+ Outstanding organizational and time management skills.
+ Proficiency in PC and Microsoft Office applications. Great if experienced with Salesforce.
+ Ability to monitor and evaluate operational data.
**Preferred:**
+ Professional business-to-business/customer success experience (3 years strongly desired)
+ Experience working with adult learners and non-traditional students.
+ Proficiency in being a great partner within and outside one's own department.
+ Understanding of client relations/partnership management and how to efficiently work with external partnerships.
+ Driven to succeed and yearning to make impact; customer success obsession mentality.
Cengage Group is committed to working with broad talent pools to attract and hire strong and most qualified individuals. Our job applicants are considered regardless of race, national origin, religion, sex, sexual orientation, genetic information, disability, age, veteran status, and any other classification protected by applicable federal, state, provincial or local laws.
Cengage is also committed to providing reasonable accommodations for qualified individuals with disabilities including during our job application process. If you are an applicant with a disability and require reasonable accommodation in our job application process, please contact us at or at .
**About Cengage Group**
Cengage Group, a global education technology company serving millions of learners, provides affordable, quality digital products and services that equip students with the skills and competencies needed to be job ready. For more than 100 years, we have enabled the power and joy of learning with trusted, engaging content, and now, integrated digital platforms. We serve the higher education, workforce skills, secondary education, English language teaching and research markets worldwide. Through our scalable technology, including MindTap and Cengage Unlimited, we support all learners who seek to improve their lives and achieve their dreams through education.
**Compensation**
At Cengage Group, we take great pride in our commitment to providing a comprehensive and rewarding Total Rewards package designed to support and empower our employees. Click here ( to learn more about our _Total Rewards Philosophy_ .
The full base pay range has been provided for this position. Individual base pay will vary based on work schedule, qualifications, experience, internal equity, and geographic location. Sales roles often incorporate a significant incentive compensation program beyond this base pay range.
$58,300.00 - $75,750.00 USD
**Cengage Group** , a global education technology company serving millions of learners, provides affordable, quality digital products and services that equip students with the skills and competencies needed to be job ready. For more than 100 years, we have enabled the power and joy of learning with trusted, engaging content, and now, integrated digital platforms.
We serve the higher education, workforce skills, secondary education, English language teaching and research markets worldwide. Through our scalable technology, including MindTap and Cengage Unlimited, we support all learners who seek to improve their lives and achieve their dreams through education.
**_Warning: Be aware, there has been an increase of targeted recruitment_** **_scams perpetrated by bad actors falsely providing job offers on behalf Cengage Group to candidates as a means of obtaining personal information. Note that Cengage will always interview candidates via live in-person meetings, phone calls and video calls before an offer would be extended. Also, be sure to check that communication is coming from an @cengage.com email address._**
Supervisor - Client Relations Center
Posted 2 days ago
Job Viewed
Job Description
The Client Relations Center (CRC), an essential part of the eCommerce team, plays a vital role in supporting all aspects of the Hermes.com business while ensuring a seamless omnichannel experience. As the voice of the Maison, we provide expert assistance for client inquiries via phone, email, and live chat, working closely with US boutiques to deliver thoughtful, knowledgeable, and high-touch service.
The Opportunity:
As a CRC Supervisor, you will play a critical role in leading and developing our front-line ambassadors. You will oversee daily operations, support service excellence, and act as a key partner in building a high-performance, client-first culture. You will serve as a third point of escalation for complex cases, a quality ambassador, and a mentor who helps shape the team through coaching, performance development, and process enhancement.
You will be responsible for guiding a team of coordinators to ensure a seamless omnichannel client experience. You will partner closely with Training, eCommerce, and Leadership teams to uphold brand values and continuously improve service.
The CRC Supervisor is based in the Beverly Hills, CA Corporate Office.
About the Role:
- Supervise day-to-day contact volume across all channels (phone, email, chat), ensuring timely and accurate resolution of inquiries
- Lead by example, providing hands-on support to clients and guiding the team through escalated or sensitive situations
- Deliver regular Quality Assurance of emails and calls to uphold brand standards and identify coaching opportunities
- Review data to identify performance trends, client pain points, and areas for optimization
- Foster a culture of curiosity, ownership, and commitment to excellence through continuous improvement
- Partner with Training and eCommerce teams to enhance product knowledge, omnichannel processes, and service excellence
- Provide real-time coaching and contribute to team trainings and quarterly team meetings
- Monitor daily/weekly/monthly team performance, KPI dashboards and workflow compliance
- Jump into the queue when needed and assist with special projects or operational priorities
- Take part in hiring, onboarding, and mentoring new team members
- Flexible weekend availability required to meet business needs
- All other duties assigned by leadership
Supervisory Responsibility:
- No direct reports, but responsible for frontline team support and guidance
Budget Responsibility:
- No
Decision Making Responsibility:
- Yes, makes decisions related to customer experience, service escalations and follow-up protocol
About You (or Preferred Skills):
- Minimum 3 years of client service or contact center experience required, preferably in a luxury or high-touch setting
- Proven ability to guide others, exercise sound judgment and prioritize effectively in a fast-paced environment
- Excellent verbal and written communication skills
- Proficiency in Microsoft Office (Excel, Word, PowerPoint, etc.)
- Collaborative spirit and strong worth ethic; thrives in a dynamic, team-oriented culture
- Knowledge of French is a plus
The range for this position is $66,560 - $77,653 Annually. Actual rates are determined on the job, location, and individual experience.
We are looking for a candidate that has a combination of the above attributes and can perform the key functions of the role with or without reasonable accommodations.
Hermès Benefits Overview:
Hermès is proud to offer a variety of benefits to support the needs of our employees and their families, including:
- Commission and bonus incentives based on sales performance
- Medical, Dental, Vision
- Life Insurance and Disability
- Paid time off (15 vacation days, 11 company holidays, 3 floating holidays, 2 wellbeing days, and sick & safe time)
- Paid Parental Leave and Transition Time
- 401(k) and Roth Retirement Plan with company matching and profit sharing
- Various voluntary benefits (e.g., flexible spending accounts, fitness reimbursement, voluntary life insurance)
- Product discount and EAP resources
- Access to Calm App, Health Advocate, Family Building Support, and more!
Company Overview:
Since 1837, Hermès has remained faithful to its artisan business model and humanist values. We place people at the heart of what we do and aspire to make a positive impact on the world. The freedom to create, the constant search for beautiful materials, the transmission of a savoir-faire of excellence and the aesthetic of functionality define the singularity of Hermès, a house dedicated to making highly-crafted, beautiful objects made to stand the test of time.
An independent, family-owned company, Hermès is dedicated to keeping production in France through its 42 workshops, The Hermès organization is also a truly global community with a network of 310 stores in 49 countries. Hermès employs more than 15,000 people worldwide with over 6,000 of the workforce being Hermès craftspeople engaged in making artisanal products, nurturing a 180+ year tradition of creativity and innovation.
At Hermès, our actions for sustainable development and corporate social responsibility are founded in values passed down by generations of humble artisans who have shaped the story of our house and the integrity of our objects. The roots of Hermès' success and longevity lie in a sense of responsibility; a quest for authenticity and respect for time and preservation of natural resources. All at Hermès wish to leave a positive footprint on the world, a mission that's at the heart of our commitment to progress. This narrative can be experienced in a series of shorts films "Footsteps Across the World" available on our website. Link here .
Our Commitment:
Family is at the heart of Hermès. At Hermès of Paris, we are committed to being a Maison for All, a home where we make efforts to generate, support and advance the values of diversity, inclusion and family both within our own walls and in the wider world. At Hermès of Paris we look to create a diverse workforce of talented and unique individuals with different backgrounds, skillsets and worldviews that will enrich our Hermès of Paris family. We support our individual team members personal and professional success through a culture that values equality, individuality and fairness and through an environment where individuals can thrive and feel comfortable being their authentic selves. Beyond the walls of our Maison, we advance our DIF values through the work that we do in partnership with our community and non-profit partners.
At Hermès of Paris, we are proud to be an equal opportunity workplace. It is the policy of Hermès of Paris, Inc. that applicants for employment are recruited, selected and hired on the basis of individual merit and ability with respect to positions being filled and potential for promotion or transfer which may be expected to develop. Applicants are recruited, selected and hired without discrimination because of race, color, religion, sex, age, national origin, disability, genetic information, sexual orientation, citizenship, military or veteran status or any other basis prohibited by applicable law. In addition, personnel procedures and practices with regard to training, promotion, transfer, compensation, demotion, lay off or termination are to be administered with due regard to job performance, experience and qualifications, but without discrimination because of race, color, religion, sex, age, national origin, disability, genetic information, sexual orientation, citizenship, military or veteran status or any other basis p rohibited by applicable law. Hermès of Paris, Inc. also provides reasonable accommodations to qualified individuals with disabilities, in accordance with applicable laws.
We collect personal information (PI) from you in connection with your application for employment with Hermes, including the following categories of PI: identifiers, personal records, commercial information, professional or employment information, non-public education records, and inferences drawn from your PI. We collect your PI for our purposes, including performing services and operations related to your potential employment. For additional details or if you have questions, contact us at Please do not submit resumes or applications to this email address."Créateur, artisan et marchand d'objets de haute qualité, Hermès est, depuis 1837, une maison française, familiale et indépendante qui emploie près de 25 185 collaborateurs dans le monde. Animé par un esprit d'entreprendre continu et une exigence constante, Hermès cultive la liberté et l'autonomie de chacun grâce à un management responsable. L'entreprise perpétue la transmission de savoir-faire d'exception par un ancrage territorial fort dans le respect des hommes et de la nature - source de matières d'exception. Seize métiers artisanaux irriguent la créativité de la maison dont les collections rayonnent dans près 300 magasins dans le monde."
Coordinator - Client Relations Center
Posted 14 days ago
Job Viewed
Job Description
The Client Relations Center team supports all aspects of the Hermes.com business, overseeing content and ensuring seamless omnichannel service. We provide expert support for client inquiries via phone, email and live chat working closely with US flagship boutiques to enhance the customer experience.
The Opportunity:
As the Client Relations Center Coordinator, you will play a key role in shaping the eCommerce department's strategy, serving as the primary point of contact for both Hermes.com and flagship boutique clients via phone, email and live chat. You will uphold exceptional customer service standards, ensuring an elevated client experience in every interaction.
This is an onsite position based at our Beverly Hills, CA Corporate Office.
About the Role:
- Answer phone, email and live chat inquiries while demonstrating impeccable communication skills, both verbal and written
- Display and implement product knowledge, while conveying the Hermès style, values, and vision
- Follow-up and resolve all client issues and inquiries in a timely manner
- Respond to client voicemails
- Place online orders and follow-up on pending orders
- Resolve delivery issues related to e-Commerce orders
- Collaborate with internal partners to ensure resolution and exceed client expectations
- Adapt well in a fast-paced environment, being flexible and resilient while handling all situations with graciousness
- Maintain confidentiality and company policies for data protection and security
- Adhere to all Hermès policy & procedures relative to role and responsibilities
- Uphold high client expectations in every interaction
- Offer tailored solutions and recommendations to customers
- Maintain a sophisticated and professional tone in all interactions
- Possess deep knowledge of luxury goods or services
- Address concerns efficiently while maintaining brand integrity
- Foster long-term customer loyalty through exceptional service
- All other duties as assigned by supervisor
Supervisory Responsibility:
- NO
Budget Responsibility:
- NO
Decision Making Responsibility:
- NO
About You:
- Open availability, Monday through Sunday, with flexibility to meet business needs
- 1-2 years' experience in a call center or customer service role, including hands-on internships
- Strong verbal and written communication skills
- Experience in luxury retail, hospitality, or high-end customer service
- Ability to manage complex requests with professionalism and discretion
- Familiarity with CRM systems and call center software
- Knowledge of Microsoft Excel and Word
- Team-oriented, assisting peers, mentoring new members, and sharing knowledge
- Proactive in identifying potential issues and implementing solutions
- Actively seeks feedback for continuous improvement
- Ability to exercise sound judgment
- Strong multitasking and problem-solving capabilities
- High level of attention to detail to ensure service excellence
- Multilingual skills are a plus
The range for this position is $23.43 - $28.64 per hour. Actual rates are determined on the job, location, and individual experience.
We are looking for a candidate that has a combination of the above attributes and can perform the key functions of the role with or without reasonable accommodations"Créateur, artisan et marchand d'objets de haute qualité, Hermès est, depuis 1837, une maison française, familiale et indépendante qui emploie près de 25 185 collaborateurs dans le monde. Animé par un esprit d'entreprendre continu et une exigence constante, Hermès cultive la liberté et l'autonomie de chacun grâce à un management responsable. L'entreprise perpétue la transmission de savoir-faire d'exception par un ancrage territorial fort dans le respect des hommes et de la nature - source de matières d'exception. Seize métiers artisanaux irriguent la créativité de la maison dont les collections rayonnent dans près 300 magasins dans le monde."
Client Relations Executive Home Health
Posted 4 days ago
Job Viewed
Job Description
JOB SUMMARY / PURPOSE
The Client Relations Executive (CRE) makes essential contributions to the achievement of the organization's
objectives as a field-based business development representative, consistently meeting the volume
expectations for referrals and admissions. The CRE is the voice of the customer. The position maintains and
grows current market share and grows new sources of business sufficient to support the branch's business
plan. This position will work with the Director, Business Development; Regional Vice President, Market
Development; or Vice President, Sales and branch Director, Operations to develop and execute specific strategies
and tactics to achieve revenue targets, patient experience and profitability goals.
The Client Relations Executive II (CRE II), additionally, is a mentor and coach, responsible for the supervision of
assigned CRE(s) and/or Care Transition Nurse(s). The CRE II is also the voice of the customer and observes and
reports trends, changes, and new opportunities to assist CHI Health at Home with planning and executing
business growth strategies.
Depending on which business unit is assigned, Home Health and Hospice CRE(s) primary customers are skilled
nursing facilities, assisted living communities, Community Based Residential Facilities, physicians, professional
associations and organizations within the established market.
ESSENTIAL KEY JOB RESPONSIBILITIES
1. Supports CHI Health at Home's mission to exceed the expectations of our customers, associates, and
shareholders in the delivery of health care and support services in a way that a caring family provides.
As a member of the Catholic Health Initiatives (CHI) family, our mission aligns and supports that of our
parent health system. Supports CHI and CHI Health at Home's values, strategic goals and high
standards of customer service. Consistently lives People First Behaviors. Follows the policies and
procedures of the organization.
2. Adheres to the Corporate Compliance Program, including confidentiality of HIPAA health protected
health information.
3. Must meet or exceed established monthly admission target(s) as provided by their supervisor and
determined by the branch monthly budget.
4. Identifies and qualifies health care relationships within regional territory with a focus on skilled nursing
facilities, assisted living communities, Community Based Residential Facilities, physicians and other
health care providers and hospital systems.
5. Develops and maintains relationships with key customer sources through regular contact and follow-up
procedures.
6. Acts as the key contact for client troubleshooting and conflict resolution.
7. Responsible for developing and working a yearly business plan for the region that includes
strategies for exceeding established budgets and goals.
8. Develops and maintains accurate data on customer relationships within RSL on each key referral
source to provide client information needed to build strong ties and deliver customer satisfaction. 9.
Communicates to branch(es) on a daily basis to give and receive vital client information. 10.
Completes reports detailing field activity and results on a weekly basis.
11. Represents CHI Health at Home in relevant professional organizations and in the community.
12. Assists in proposal preparation and presentation.
13. Analyzes and makes recommendations for contracts.
14. Assists with educating the community about services.
15. All other duties as assigned.
16. Home Health and Hospice CRE(s) Follows referral of a patient to CHI Health at Home, assists facility
discharge coordinators in coordinating quality home care services for clients in the following manner:
a. Determines patient eligibility for home care services.
b. Effectively communicates with appropriate disciplines involved in the care of potential home
care clients, and provides information and recommendations to CHI Health at Home staff. c.
Develops professional working relationships with health care providers and facilities, generating an
open flow of information and support of home care goals; provides value added counsel, teaching
and resourceful problem solving.
d. Available to all discharge planners, physicians, other personnel and clients to 1) analyze
eligibility for home care or hospice and provide general guidance in determining if a patient
would benefit from home care or hospice services and/or 2) explain Medicare and Medicaid
guidelines, insurance plan benefits, financing options, CHI Health at Home policies, etc.
**Job Requirements**
**Minimum Qualifications**
**Required Education**
Health care professional credential, Bachelor's degree or
comparable business experience required
**Required Minimum Experience**
CRE I
Minimum of one year of related sales experience, preferably
in a health care/medical field or patient transportation
**Required Minimum Knowledge, Skills, and Abilities**
Excellent sales, customer service and persuasive abilities; ability to
build trusting relationships and gain commitment for referrals.
Excellent communication skills, both verbal and written. Strong
knowledge of computer-based applications, including Microsoft
Office applications (Excel, Word & PowerPoint) and territory
management systems.
Excellent time management, organizational, administrative and
presentation skills, as well as the ability to work independently and
interdependently, to interact with all levels of staff and
management, set priorities, manage multiple demands effectively
and use good judgment.
Excellent interpersonal skills with diverse customers and staff. Must
be highly articulate and capable of communicating effectively with
groups and individuals verbally and in writing, with strong
presentation skills and ability to interact with all levels of staff and
management using superior interpersonal and influencing skills.
Communicates with optimism about the future.
Ability to travel, valid driver's license, auto liability insurance
coverage according to company policy.
CRE II
Basic knowledge of the healthcare industry, Medicare, managed
care, insurance reimbursement and accounting practices.
Knowledge of contracting.
Demonstrated ability to effectively lead, train, develop, evaluate
and manage staff performance.
Possesses a strong belief in an organizational culture that
encourages valuing, recognizing and empowering associates and
best service excellence practices demonstrated through personal
behavior and work ethic required.
**Preferred Edudcation and/or Experience**
CRE I
Minimum of one year of related sales experience, preferably
in a health care/medical field or patient transportation.
**Where You'll Work**
Marian Regional Medical Center a 191-bed facility located in Santa Maria California is recognized as one of the Top 250 Hospitals in the Nation by Healthgrades and was awarded Best Maternity Care by Newsweek. It ranks among 10% in the nation for safety core measures in cardiac services and has the only comprehensive cancer treatment and resource program from Los Angeles to San Francisco. Marian's beautiful mission-style facility houses the latest technology to support excellent physicians and caregivers who deliver compassionate care each and every day. Marian Regional Medical Center is a part of Dignity Health's Southwest Division and is a member of CommonSpirit Health the largest not-for-profit health care system in the nation boasting an integrated network of top quality hospitals with physicians from the most prestigious medical schools and comprehensive outpatient services - all recognized for quality safety and service. Marian's offers Santa Maria Valley residents access to the most advanced technologies an expanded and enhanced Emergency Department Critical Care Unit neonatal intensive care unit and an array of women's services.
One Community. One Mission. One California ( Range**
$36.00 - $49.07 /hour
We are an equal opportunity/affirmative action employer.
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Seasonal Coordinator - Client Relations Center
Posted 22 days ago
Job Viewed
Job Description
The Seasonal Client Relations Center team supports all aspects of the Hermes.com business, overseeing content and ensuring seamless omnichannel service. We provide expert support for client inquiries via phone, email and live chat working closely with US flagship boutiques to enhance the customer experience.
The Opportunity:
As the Seasonal Client Relations Center Coordinator, you will play a key role in shaping the eCommerce department's strategy, serving as the primary point of contact for both Hermes.com and flagship boutique clients via phone, email and live chat. You will uphold exceptional customer service standards, ensuring an elevated client experience in every interaction.
This is an onsite position based at our Beverly Hills, CA Corporate Office.
The seasonal position begins in early October 1, 2025 and will go through December 31st, 2025.
About the Role:
- Answer phone, email and live chat inquiries while demonstrating impeccable communication skills, both verbal and written
- Display and implement product knowledge, while conveying the Hermès style, values, and vision
- Follow-up and resolve all client issues and inquiries in a timely manner
- Respond to client voicemails
- Place online orders and follow-up on pending orders
- Resolve delivery issues related to e-Commerce orders
- Collaborate with internal partners to ensure resolution and exceed client expectations
- Adapt well in a fast-paced environment, being flexible and resilient while handling all situations with graciousness
- Maintain confidentiality and company policies for data protection and security
- Adhere to all Hermès policy & procedures relative to role and responsibilities
- Uphold high client expectations in every interaction
- Offer tailored solutions and recommendations to customers
- Maintain a sophisticated and professional tone in all interactions
- Possess deep knowledge of luxury goods or services
- Address concerns efficiently while maintaining brand integrity
- Foster long-term customer loyalty through exceptional service
- All other duties as assigned by supervisor
Supervisory Responsibility:
- NO
Budget Responsibility:
- NO
Decision Making Responsibility:
- NO
About You:
- Open availability, Monday through Sunday, with flexibility to meet business needs
- 1-2 years' experience in a call center or customer service role, including hands-on internships
- Strong verbal and written communication skills
- Experience in luxury retail, hospitality, or high-end customer service
- Ability to manage complex requests with professionalism and discretion
- Familiarity with CRM systems and call center software
- Knowledge of Microsoft Excel and Word
- Team-oriented, assisting peers, mentoring new members, and sharing knowledge
- Proactive in identifying potential issues and implementing solutions
- Actively seeks feedback for continuous improvement
- Ability to exercise sound judgment
- Strong multitasking and problem-solving capabilities
- High level of attention to detail to ensure service excellence
- Multilingual skills are a plus
Seasonals are paid an hourly rate of US $21.00. A Full-Time Internship will be scheduled for 37.5 hours - 40 hours per week.
We are looking for a candidate that has a combination of the above attributes and can perform the key functions of the role with or without reasonable accommodations.
Company Overview:
Since 1837, Hermès has remained faithful to its artisan business model and humanist values. We place people at the heart of what we do and aspire to make a positive impact on the world. The freedom to create, the constant search for beautiful materials, the transmission of a savoir-faire of excellence and the aesthetic of functionality define the singularity of Hermès, a house dedicated to making highly-crafted, beautiful objects made to stand the test of time.
An independent, family-owned company, Hermès is dedicated to keeping production in France through its 42 workshops, The Hermès organization is also a truly global community with a network of 310 stores in 49 countries. Hermès employs more than 15,000 people worldwide with over 6,000 of the workforce being Hermès craftspeople engaged in making artisanal products, nurturing a 180+ year tradition of creativity and innovation.
At Hermès, our actions for sustainable development and corporate social responsibility are founded in values passed down by generations of humble artisans who have shaped the story of our house and the integrity of our objects. The roots of Hermès' success and longevity lie in a sense of responsibility; a quest for authenticity and respect for time and preservation of natural resources. All at Hermès wish to leave a positive footprint on the world, a mission that's at the heart of our commitment to progress. This narrative can be experienced in a series of shorts films "Footsteps Across the World" available on our website. Link here .
Our Commitment:
Family is at the heart of Hermès. At Hermès of Paris, we are committed to being a Maison for All, a home where we make efforts to generate, support and advance the values of diversity, inclusion and family both within our own walls and in the wider world. At Hermès of Paris we look to create a diverse workforce of talented and unique individuals with different backgrounds, skillsets and worldviews that will enrich our Hermès of Paris family. We support our individual team members personal and professional success through a culture that values equality, individuality and fairness and through an environment where individuals can thrive and feel comfortable being their authentic selves. Beyond the walls of our Maison, we advance our DIF values through the work that we do in partnership with our community and non-profit partners.
At Hermès of Paris, we are proud to be an equal opportunity workplace. It is the policy of Hermès of Paris, Inc. that applicants for employment are recruited, selected and hired on the basis of individual merit and ability with respect to positions being filled and potential for promotion or transfer which may be expected to develop. Applicants are recruited, selected and hired without discrimination because of race, color, religion, sex, age, national origin, disability, genetic information, sexual orientation, citizenship, military or veteran status or any other basis prohibited by applicable law. In addition, personnel procedures and practices with regard to training, promotion, transfer, compensation, demotion, lay off or termination are to be administered with due regard to job performance, experience and qualifications, but without discrimination because of race, color, religion, sex, age, national origin, disability, genetic information, sexual orientation, citizenship, military or veteran status or any other basis prohibited by applicable law. Hermès of Paris, Inc. also provides reasonable accommodations to qualified individuals with disabilities, in accordance with applicable laws."Créateur, artisan et marchand d'objets de haute qualité, Hermès est, depuis 1837, une maison française, familiale et indépendante qui emploie près de 25 185 collaborateurs dans le monde. Animé par un esprit d'entreprendre continu et une exigence constante, Hermès cultive la liberté et l'autonomie de chacun grâce à un management responsable. L'entreprise perpétue la transmission de savoir-faire d'exception par un ancrage territorial fort dans le respect des hommes et de la nature - source de matières d'exception. Seize métiers artisanaux irriguent la créativité de la maison dont les collections rayonnent dans près 300 magasins dans le monde."
Lead Aesthetician and Client Relations Manager
Posted 10 days ago
Job Viewed
Job Description
Responsibilities:
- Perform a wide range of advanced aesthetic treatments including facials, chemical peels, microdermabrasion, and laser treatments.
- Conduct thorough client consultations to assess skin concerns and develop customized treatment plans.
- Educate clients on product recommendations and at-home skincare routines.
- Maintain accurate and confidential client records, including treatment history and progress notes.
- Develop and implement strategies to enhance client engagement and loyalty.
- Manage client appointments, scheduling, and follow-ups to ensure a seamless client experience.
- Address client inquiries, concerns, and feedback promptly and professionally.
- Collaborate with the marketing team on client retention initiatives and special promotions.
- Stay updated on the latest industry trends, techniques, and product advancements.
- Mentor and train junior aesthetician staff on treatment protocols and client service standards.
- Contribute to the overall ambiance and service excellence of the wellness center.
Qualifications:
- Valid Aesthetician license in California.
- Minimum of 5 years of experience as a practicing aesthetician, with a strong portfolio of advanced treatments.
- Proven experience in client relations, customer service, or account management within the beauty or wellness industry.
- Excellent communication, interpersonal, and active listening skills.
- Deep knowledge of skincare ingredients, product formulations, and various skin conditions.
- Familiarity with beauty and wellness industry software for appointment scheduling and client management.
- Ability to work independently and as part of a team in a dynamic environment.
- Passion for continuous learning and professional development in the aesthetics field.
- Strong organizational and time management skills.
- Ability to handle client escalations with empathy and effectiveness.
This role requires a motivated professional who is dedicated to providing unparalleled service and achieving outstanding results. If you have a passion for beauty and a talent for building lasting client relationships, we encourage you to apply.