64 Customer Service Representatives jobs in Ironton

Winner of the Best and Brightest Companies to Work for in Boston and in the Nation by the National Association for Business Resources (NABR) for the third consecutive year.

Join Our Dynamic Team and Make a Meaningful Impact!

Are you passionate about helping others navigate complex systems and achieve life-changing outcomes? We are seeking a Member Liaison to join our growing team. In this essential role, youll manage a caseload of pending Social Security applications, ensuring that all required documentation and information are collected to move each case toward a successful approval.

You will serve as a bridge between our members and government agencies, providing exceptional service, timely follow-ups, and proactive problem-solving to ensure our clients receive the benefits they need.

What Youll Do

• Manage and monitor a caseload of pending Social Security applications daily.

• Act as a liaison between members and government agencies, conducting outreach via phone calls and letters.
• Follow up with agencies to obtain status updates and advocate for expedited decisions.
• Prioritize tasks using reports and queries to meet performance benchmarks.
• Escalate complex or aging cases when necessary and recommend solutions.
• Provide excellent customer service by educating and counseling members about the Social Security application process.
• Accurately maintain demographic and case information in a proprietary database.
• Prepare documentation for appeals in case of application denial.
• Assist with team training, cross-training, and continuous improvement initiatives.
• Participate in departmental projects and committees as assigned.

What Were Looking For

• Bachelors degree in a related field or equivalent combination of education and experience.
• 1+ years of customer service or call center experience, preferably in healthcare.
• Familiarity with medical terminology and health insurance, preferred.
• Bilingual in English and Spanish, Portuguese, Vietnamese, Chinese, Russian are highly encouraged to apply.
• Strong written and verbal communication skills; active listening a must.
• Proficiency in Microsoft Office, data entry, and CRM/database systems.
• Exceptional organizational skills and attention to detail.
• Ability to handle a high volume of outreach calls and manage multiple priorities.
• Emotionally mature with the ability to interact with a vulnerable population.
• Willingness to work flexible hours 11-7 pm or 12-8 pm shifts and contribute to a team-driven environment.
• Remote options are available M-F 40 hours per week.

Why Join Us

• Make a Difference: Your work will directly impact the lives of low-income and disabled individuals, improving their access to vital benefits and services.
• Collaborative Environment: Work with a supportive team dedicated to the same cause and share your ideas to create positive change.
• Equal Opportunity: We value diversity and foster an inclusive work environment.
• Professional Growth: We encourage personal and professional development and provide opportunities for advancement within the organization.
• Competitive Compensation: Enjoy a competitive salary package with benefits.
• Flexible work options: Remote or Hybrid.

At this time, HFI will not sponsor a new applicant for employment authorization, or offer any immigration related support for this position (i.e. H1B, F-1 OPT, F-1 STEM OPT, F-1 CPT, J-1, TN, or another type of work authorization).

Our Massachusetts based starting salary for this role ranges from $42K-$45K annually. The salary range does not reflect total compensation which includes base salary, benefits and other options.

EEO Statement

HFI is an Equal Opportunity Employer and prohibits discrimination and harassment of any kind. HFI is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions are based on business needs, job requirements and individual qualifications, without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. HFI will not tolerate discrimination or harassment based on any of these characteristics. HFI encourages applicants of all ages.

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• Competitive pay of $18.75/hour with the opportunity for long-term growth
• Fully paid training to set you up for success
• Mostly remote after the first month, with just one on-site day per month
• Temp-to-perm opportunity for career advancement

• Process inbound faxes from healthcare providers regarding prescription approvals
• Verify prescription details (e.g., provider info, patient data, medication dosage) and follow up for missing information
• Accurately enter prescription requests into the system for processing
• Handle inbound provider calls (approx. 20 per day) regarding prescription approvals and coverage
• Ensure data accuracy by following structured workflows and company procedures
• Communicate professionally with healthcare professionals
• Attend fully paid on-site training for the first month, followed by a remote-hybrid schedule with monthly in-office team-building days

• 6+ months of customer service experience (call center preferred, but other customer-facing roles considered)
• Strong verbal communication skills to interact professionally with healthcare providers
• Excellent attention to detail for verifying prescription and patient information

• Experience handling high-volume calls in a customer service or call center setting
• Familiarity with medical or pharmacy terminology
• Basic proficiency with database entry and electronic records systems