121 Customer Service Representatives jobs in Kings Mountain

Job Description

Job Description

BAYADA Home Health Care has an immediate opening for a Client Services Manager (Qualified Professional required) in our Shelby, NC Habilitation Office.

If you are looking for an exciting career opportunity in a growing industry, a Client Services Manager could be the position for you. BAYADA believes that our clients and their families deserve home health care delivered with compassion, excellence, and reliability. We want you to apply your energy and skills in this dynamic, entrepreneurial environment and become an integral part of a caring, professional team that is instrumental in providing the highest quality care to our clients.

Responsibilities for a Client Services Manager/QP:

• Coordinate with care team to develop and write goals for client's Individualized Support Plan
• Conduct supervisory visits with clients and guardian
• Provide superior customer service and quality home care
• Focus on managing coordination of client services and emergent scheduling issues
• Manage your Client Services Manager caseload while proactively growing it
• Build lasting relationships with clients, referral sources, payors and community organizations
• Develop strong, communicative relationships with the team
• Maintain effective fiscal management of your caseload by monitoring metrics
• Client Services Managers will partner with Clinical Managers to provide supervision and support to field employees

Qualifications for a Client Services Manager/QP:

• Bachelors Degree in a Human Services related field and at least 2 years of experience with the I/DD population (pre and/or post degree) or Bachelors Degree in a non-related field and at least 4 years of experience with the I/DD population (pre and/or post degree)
• Must be a Qualified Professional (QP) in North Carolina
• Prior medical office or home care experience preferred
• Prior supervisory experience a plus
• Demonstrated record of successfully taking on increased responsibility (goal achievement)
• Ambition to grow and advance beyond current position
• Strong computer skills required (electronic medical record)
• Excellent communication and interpersonal skills

Why choose Bayada?

• BAYADA offers the stability and structure of a national company with the values and culture of a family-owned business.
• Glassdoor Best Places to Work in 2018 and 2019
• Forbes 2020 Best Places to Work for Women
• Paid Weekly
• Mon-Fri work hours
• AMAZING culture
• Strong employee values and recognition
• Small team at a local office
• Growth opportunities
• BAYADA offers a comprehensive benefits plan that includes the following: Paid holidays, vacation and sick leave, vision, dental and medical health plans, employer paid life insurance, 401k with company match, direct deposit, and employee assistance program
• To learn more about Bayada benefits,

#LIRX

#joinBayada-RX

As an accredited, regulated, certified, and licensed home health care provider, BAYADA complies with all state/local mandates.

BAYADA is celebrating 50 years of compassion, excellence, and reliability. Learn more about our 50th anniversary celebration and how you can join in here.

BAYADA Home Health Care, Inc., and its associated entities and joint venture partners, are Equal Opportunity Employers. All employment decisions are made on a non-discriminatory basis without regard to sex, race, color, age, disability, pregnancy or maternity, sexual orientation, gender identity, citizenship status, military status, or any other similarly protected status in accordance with federal, state and local laws. Hence, we strongly encourage applications from people with these identities or who are members of other marginalized communities.

Salary : $75,836.80 - $23,697.60 Annually
Location : Gastonia, NC
Job Type: Full Time
Job Number: 01642
Department: Information Technology
Division: Technology Services/Infrastructure
Opening Date: 06/19/2025
Closing Date: 9/30/2025 5:00 PM Eastern
FLSA: Exempt

General Definition of Work
This position's responsibility is to lead a group of technologists and/or service providers, principally focused on virtualized, enterprise computational platforms (e.g., VMWare, storage, Windows/Linux), identity and access management, and related technology. Manage the helpdesk staff who support a multitude of end-point systems.
Essential Functions/Duties
The following job functions are typical for a position of this nature. These are not to be construed as exclusive or all-inclusive. To perform this job successfully, an individual must be able to perform each function satisfactorily. Other job functions and duties may be required as assigned. Percentages for each function are subject to fluctuations.

Creating strategies, leading computer technology procurement efforts, managing service deliveries, managing vendors and suppliers, and maintaining/operating tools to deliver (a) systems to support applications across the enterprise; (b) managing virtual machine infrastructure that cost-effectively and reliably enables the computational needs of all on premise or hosted services provided by Information Technology; (c) multi-platform identify and access management services, including oversight of the City's AD infrastructures; 35%Participating as a senior leader in an Information Technology organization by creating, establishing, and maintaining a service culture, including providing mentoring to staff, leading service-related initiatives across functional groups;10%Function as project manager for technology projects, ensuring proper planning, documentation, and communication;15%Budget / Fiscal responsibility;5%Review data center architecture and ensure it will support current system readiness service levels, disaster recovery requirements, compliance requirements, and future growth.5%Being a principal leader in managing the department's partner relationships with internal and external business partners, and;20%Work with the Security Analyst to manage the execution of critical security-related activities for all computational platforms, including configuration and vulnerability management, as well as the development of automation in security-related activities. This includes expanding the City's reliance on Active Directory Policies for security management or cloud resources, if strategically beneficial.10%
Knowledge, Skills and Abilities

• Ability to develop and implement business plans, IT plans, budget plans, and staffing plans in order to maximize budget allocations, technology, personnel and other resources to achieve the City's goals and objectives.
• Experience with modern enterprise systems, virtualized environments, Active Directory, Microsoft SCCM, deployment technologies, enterprise storage solutions, cloud computing, and other innovative technologies.
• Lead Change, which includes innovation, the ability to be a creative problem solver and a strategic thinker, and the ability to recognize and develop opportunities to grow and develop Information Technology services in response to customers' needs and a changing work environment.
• Understand the City's business units and Information Technology customers, which includes the ability to establish customer satisfaction, keep updated on industry trends and incorporate "best practices" into information technology operations.
• Lead People, including the ability to resolve conflict, communicate effectively, coach and train employees, recognize performance, and foster diversity and teamwork.
• Build lasting relationships, including the ability to explain and advocate facts and ideas in a convincing manner, to negotiate with individuals and groups internally and externally, to gain cooperation from others, and to identify the internal and external demands that impact the work of the organization.
• Business knowledge, including knowledge of the technical, professional, procedural and legal requirements of the specific information technology area.
• Knowledge of regulatory and security control requirements.
• Establish and meet deadlines.
• Prioritize and manage multiple projects.

Education/Experience/Physical Demands/Special Requirements/Additional Information
EDUCATION AND EXPERIENCE:
Hiring Range: 87,799 - 111,737

• Bachelor's degree in Information Technology or related field
• Considerable experience in end-user support, configurations, and maintenance of highly complex server infrastructure systems
• Considerable supervisory experience
• Or any combination of education and experience equal to a bachelor's degree in Information Technology or a related field from an accredited college or university

SPECIAL REQUIREMENTS:

• Must be fingerprinted and submit to and pass a background investigation and drug test.
• Valid North Carolina driver's license.
• Applicant must successfully complete all job screening(s) necessary to work in the Public Safety environment.
• Emergency Management Institute - National Incident Management System (NIMS) IS-700, IS-100, IS-200, and IS-300 courses within one year of hire.

CHECKLIST FOR PHYSICAL ACTIVITIES AND REQUIREMENTS, VISUAL ACUITY, AND WORKING CONDITIONS

1. The physical activity of this position includes:

A. Stooping: Bending body downward and forward by bending spine at the waist. This factor is important if it occurs to a considerable degree and requires full use of the lower extremities and back muscles.

B. Kneeling: Bending legs at knee to come to a rest on knee or knees.

C. Crouching: Bending the body downward and forward by bending leg and spine.

D. Reaching: Extending hand(s) and arm(s) in any direction.

E. Walking: Moving about on foot to accomplish tasks, particularly for long distances or moving from one work site to another.

F. Pushing: Using upper extremities to press against something with steady force in order to thrust forward, downward or outward.

G. Lifting: Raising objects from a lower to a higher position or moving objects horizontally from position to position. This factor is important if it occurs to a considerable degree and requires the substantial use of upper extremities and back muscles.

H. Fingering: Picking, pinching, typing or otherwise working, primarily with fingers rather than with the whole hand or arm as in handling.

I. Grasping: Applying pressure to an object with the fingers and palm.

J . Feeling: Perceiving attributes of objects, such as size, shape, temperature or texture by touching with skin, particularly that of the fingertips.

K. Talking: Expressing or exchanging ideas by means of the spoken word. Those activities in which they must convey detailed or important spoken instructions to other workers accurately, loudly, or quickly.

L . Hearing: Perceiving the nature of sounds at normal spoken word levels with or without correction. Ability to receive detailed information through oral communication, and to make fine discriminations in sound, such as when making fine adjustments on machined parts.

M. Repetitive Motions: Substantial movements (motions) of the wrists, hands, and/or fingers.
2. The physical requirements of this position:

A. Office Environment Work: Exerting up to 10 pounds of force occasionally and/or a negligible amount of force frequently or constantly to lift, carry, push, pull, or otherwise move objects, including the human body. Office environment work involves sitting most of the time. Jobs are categorized as office environment if walking and standing are required only occasionally, and all other Office Environment Work criteria are met.
3. The visual acuity requirements, including color, depth perception, and field of vision:

A. The worker is required to have close visual acuity to perform one or more of the following: preparing and analyzing data and figures; computer terminal; extensive reading; visual inspection involving small defects, small parts, operation of machines (including inspection); assembly or fabrication of parts at distances close to the eyes.
4. The conditions the worker will be subject to in this position:

A. Theworker is subject to inside environmental conditions; Protection from weather conditions, but not necessarily from temperature changes.
Drug screening, criminal background, and reference checks are required.

Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

The City of Gastonia is committed to creating and maintaining a work environment that is inclusive, equitable, and welcoming. We value diversity and promise to honor your experiences, perspective, and unique identity.

The City of Gastonia is an Equal Opportunity Employer (M/F/H)
High Deductible Health Plan with HSA
Dental
Vision
Life
Supplemental Insurance Plans
Pension (Local Government Employees' Retirement System)
401(k)
457
Short-term/Long-term Disability
Dependent Care Plan
Employee Assistance Program
On-Site Health Clinic
Employee Educational Assistance Program
Sick Leave (12 days per year)
Initial Employment Vacation: Starting at 12 days per year
Holidays (11 days per year)
Personal Day (1 day per year)

A comprehensive list of benefits can be found online at
01

Please indicate your highest level of education.

• High School or Equivalent
• Associates
• Bachelors
• Masters
• Doctorate

02

Do you have experience managing identity and access management systems (e.g., Active Directory)?

• Yes
• No

03

How many years of experience do you have managing IT infrastructure or enterprise systems in a professional setting?

• 0-5
• 5-10
• 10-15
• 20+

04

List the IT systems, tools, and platforms you've used for identity and access management.
Required Question

**Senior Client Manager, State Quitline**
We are looking for a dedicated and experienced Senior Client Manager to join our State Quit Services Team, specializing in providing tobacco cessation services to individuals who live within the states we contract with. Our next Senior Client Services Manager will assist our clients in the Northeast region (Maine, New Jersey, D.C., and Delaware), so we will be hiring someone in this area to provide the best support. This role works closely with our product, engineering, billing, evaluation and reporting teams to support management of our State Quitline accounts. We are looking for an individual who is highly detail oriented, can thrive in a deadline driven environment and has a passion for Public Health. The Client Service Management team supports States in managing their contracts, budgets, reporting deliverables, and consults on Quitline changes based on the needs of the State to positively support revenue growth and client satisfaction. This is an ideal position for a candidate who is passionate about Public Health and furthering the work of tobacco and nicotine cessation!
**What You'll Do**
+ Serve as the primary day to day contact and foster a strong client relationship to effectively manage several State Quitline accounts
+ Provide consultative services to clients to address service delivery needs or questions, offer insight during regular client meetings, and invite formal and informal feedback on solutions, delivery, and innovation
+ Act as a client advocate and build a strong working partnership with internal stakeholders to ensure customer satisfaction and retention
+ Contribute to renewal, identification of expansion/enhancement opportunities, facilitate contract changes and updates
+ Deliver expected revenue and margins for current and new customers and their solutions
+ Engage cross-functional teams on the delivery of relevant products, escalating issues where necessary and driving to resolution
+ Monitor key performance indicators for all clients, maintaining a client status indicator
+ Assist in RFP writing process for existing and potential clients to continue growth of the State Quitlines
+ Create strategic plans to target priority populations
+ Travel a few times per year for onsite client visits, team building trips and educational conferences
**What We're Looking For**
+ **Required Qualifications:**
+ 5+ years of experience in client or account management
+ Strong organizational and multi-tasking skills
+ Excellent written and verbal communications skills
+ Strong problem-solving skills, with a creative and proactive approach
+ Relationship building skills across various organizational levels
+ Ability to prioritize projects and tasks to meet established deadlines
+ Must live within the region of the State Clients to accommodate client meetings and travel needs
+ **Preferred Qualifications:**
+ Background in Public Health or Health Care-related field
+ Experience working with project management software/platforms (examples include Jira, SFHC, Asana, Monday.com)
+ Previous contract monitoring support experience including amendments, scope of work review, and budget management
**Pursuant to various state Fair Pay Acts, below is a summary of compensation elements for this role at the company. The following benefits are provided by RVO Health, subject to eligibility requirements.**
+ Starting Salary: $75,000.00 - $95,000.00 _*Note actual salary is based on geographic location, qualifications and experience_
+ Access to a Free Udemy for Business subscription-thousands of hours of learning content on hundreds of different subjects at your fingertips
+ Health Insurance Coverage (medical, dental, and vision)
+ Life Insurance
+ Short and Long-Term Disability Insurance
+ Flexible Spending Accounts
+ Paid Time Off
+ Holiday Pay
+ 401(k) with match
+ Employee Assistance Program
+ Paid Parental Bonding Benefit Program
+ Pharmacy Benefits
+ Income Protection Plans
+ Pet Services Plans
+ Mental Health Support
+ Wellness Coaching
+ HSA- Health Savings Account
+ Commuter Benefits
+ Gym & Fitness Center Discount Program
**Who We Are:**
Founded in 2022, RVO Health is a new healthcare platform of digital media brands, services and technologies focused on building relationships with people throughout their health & wellness journey. We meet people where they are in their personal health journeys and connect them with both the information and the care they need. RVO Health was created by joining teams from both Red Ventures and UnitedHealth Group's Optum Health. Together we're focused on delivering on our vision of a stronger and healthier world.
RVO Health is comprised of Healthline Media (Healthline, Medical News Today, Psych Central, Greatist and Bezzy), Healthgrades, FindCare and PlateJoy; Optum Perks, Optum Store and the virtual coaching platforms Real Appeal, Wellness Coaching, and QuitForLife.
We offer competitive salaries and a comprehensive benefits program for full-time employees, including medical, dental and vision coverage, paid time off, life insurance, disability coverage, employee assistance program, 401(k) plan and a paid parental leave program.
RVO Health is an equal opportunity employer that does not discriminate against any employee or applicant because of race, creed, color, religion, gender, sexual orientation, gender identity/expression, national origin, disability, age, genetic information, veteran status, marital status, pregnancy or any other basis protected by law. Employment at RVO Health is based solely on a person's merit and qualifications.
We are committed to providing equal employment opportunities to qualified individuals with disabilities. This includes providing reasonable accommodation where appropriate. Should you require a reasonable accommodation to apply or participate in the job application or interview process, please contact
**We do not provide visa sponsorship for this role at this time.**
**#LI-remote**
RVO Health Privacy Policy:

At OneMain, our Sales Associates serve as the initial contact for customers with a variety of financial needs. You will help customers assess and identify the appropriate products or services OneMain offers by listening and understanding their financial situation in a call center environment. The position will require strong knowledge of OneMain's personal lending products and a high level of motivation to meet or exceed goals. Our work focuses on new and previous customers who are looking for additional financing or insurance options to meet their personal financial needs.
**In the Role**
+ Reach out to customers **via outbound calls or responding to inbound calls** from potential customers
+ Processing applications for multiple personal lending products.
+ Implement key strategies to drive growth as well as demonstrating exemplary customer service standards and a high level of energy to exceed goals
+ Read and understand credit bureau reports and maintain a high level of personal lending product knowledge.
+ Maintain awareness of company policies and procedures, federal / state laws and providing guidance to other team members to ensure compliance
+ Actively market and sell OneMain lending products and services and demonstrate strong collaborative skills within a team environment
**Requirements**
+ High School Diploma or GED
+ Sense of urgency in meeting or exceeding application processing goals
**Preferred**
+ 2 or more years' experience in inside sales, customer service, retail, or call center environment. 
+ Basic understanding of credit or personal finance concepts.
+ Bilingual in Spanish/English a plus.
**Work Schedule**
Hours of Operation:
Mon- Thurs 8:00 AM-8:00 PM; Fri 8:00 AM-7:00 PM; Sat 8:00 AM-12:00 PM
The schedule is for 40 hours per week within the hours of operation _,_ which includes at least one Saturday per month, one late Friday and some extended hours at the end of each month.
**Who we Are**
OneMain Financial (NYSE: OMF) is the leader in offering nonprime customers responsible access to credit and is dedicated to improving the financial well-being of hardworking Americans. Since 1912, we've looked beyond credit scores to help people get the money they need today and reach their goals for tomorrow. Our growing suite of personal loans, credit cards and other products help people borrow better and work toward a brighter future.
Driven collaborators and innovators, our team thrives on transformative digital thinking, customer-first energy and flexible work arrangements that grow lives, careers and our company. At every level, we're committed to an inclusive culture, career development and impacting the communities where we live and work. Getting people to a better place has made us a better company for over a century. There's never been a better time to shine with OneMain.
Because team members at their best means OneMain at our best, we provide opportunities and benefits that make their health and careers a priority. That's why we've packed our comprehensive benefits package for full- and some part-timers with:
+ Health and wellbeing options including medical, prescription, dental, vision, hearing, accident, hospital indemnity, and life insurances
+ Up to 4% matching 401(k)
+ Employee Stock Purchase Plan (10% share discount)
+ Tuition reimbursement
+ Paid time off (15 days' vacation per year, plus 2 personal days, prorated based on start date)
+ Paid sick leave as determined by state or local ordinance, prorated based on start date
+ Paid holidays (7 days per year, based on start date)
OneMain Holdings, Inc. is an Equal Employment Opportunity (EEO) and Affirmative Action (AA) employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identify, national origin, age, marital status, protected veteran status, or disability status.

Summary

As a Roses/Roses Express Customer Service Associate you will be responsible for providing excellent customer service to our customers. Key priorities include greeting customers, assisting them with selection of merchandise, completing transactions, and answering questions regarding the store and merchandise. Other duties may include unloading trucks, processing freight, recovering merchandise and stocking shelves.

Duties and Responsibilities:

• Provides customer engagement in positive and approachable manner. • Assists in maintaining a clean, well-stocked store for customers during their shopping experience. • Helps in the unloading of merchandise from delivery trucks, organizes merchandise, and transports merchandise from stockroom to sales floor. • Independently stocks shelves and recovers merchandise in the store. • Accurately handles customer funds and processes transactions using the POS system. • Remains constantly aware of customer activity to ensure a safe and secure shopping environment. • Performs all other duties as assigned in order to maintain an effective and profitable store operation.

Position Requirements:

Education: Prefer completion of high school or equivalent. Ability to follow directives and interpret retail operational documents as assigned.

Experience: Prefer experience working in retail, hotel, restaurant, grocery or drug store environments.

Physical Requirements: Ability to regularly lift up to 40lbs. (and occasionally, up to 55 lbs.) from floor level to above shoulder height; must be able to meet demands of frequent walking, standing, stooping, kneeling, climbing, pushing, pulling and repetitive lifting, with or without reasonable accommodation.

Availability: Ability to work flexible, full-time schedule or part-time to include days, evenings, weekends and holidays.

Skills and Competencies: Customer Focus, Developing Potential, Results Driven, Strong Organizational Skills, Communication Skills, Problem Solving/Decision Making, Job Knowledge and Relationship Management.

Working Conditions
•
Retail store environment where extended periods of standing are required
•
Retail store stockroom environment subject to fluctuations in temperature
•
Frequent lifting and maneuvering of merchandise and displays.
•
Exposure to dust and extreme temperatures while unloading trailers.
•
Scheduled work hours may vary, to include evenings and weekends.

• Occasional use of ladders required.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.