Customer Service Support Ambassador

Gastonia, North Carolina Food Lion

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Job Description

Retail Operations

Address: USA-NC-Gastonia-3011 Union Rd.

Store Code: Store 00244 Front End )

To provide fast, easy, flexible and friendly service to our customers through the achievement of Food Lion customer service standards. To be friendly, courteous and cooperative with other store associates. Responsible for assisting the Customer Service Manager and the Assistant Customer Service Manager in maintaining standards according to Front End Standard Practices, maximizing sales through excellent customer service.

Smile, greet each customer and provide prompt, accurate and friendly service while engaging with customers to create a personalized checkout experience

• Guide customers to an open SCO register, supporting the SCO experience from start to finish, moving throughout the SCO area being attentive and inviting

• Use Mobile Attendants, as needed, observing customers in service of Fast and Easy

• Navigate customer flow being aware of the customer's shopping trip

• Assist customers on how to use Self-checkouts properly including use of the hand scanner for a Fast and Easy checkout experience

• Respond timely to customer inquiries and self-checkout system notifications, including Everseen if applicable, in support of a hassle-free shopping trip

• Monitor multiple self-checkouts for proper customer usage including the accurate scanning of each item

• Remind customers of items located on the bottom of the cart or items under baby seats prior to them completing the transaction

• When needed, assist in scanning the customer's order and provide instructions on payment ensuring payment has properly processed

• Complete self-checkout voids, age restricted item verifications, Everseen support (as needed) and any other SCO assist function in accordance with Front End Standard Practice

• Avoid personal conversations with other associates when customers are present

• Maintain alertness and call for assistance when needed to service customers per service standards

• Engage and identify self-checkout customers needing assistance

• Is courteous and helpful to other associates and customers

• Wear the Food Lion uniform, complete with name badge, when on duty, has a neat and clean appearance while adhering to Food Lion dress code

• Report any self-checkout issues to the Customer Service Manager or MOD

• Adhere to all company guidelines, policies and standard practices

• Observe and correct all unsafe conditions that could cause associate or customer accidents

• Notify QA of any cleaning issues or maintenance required on front end

• Successfully complete computer-based training (CBT) and training aid courses

• High school graduate or equivalent preferred

• Effective communication and customer service skills

• Ability to use computers, smart devices, including the SCO mobile attendant, and other communication systems required to perform job functions

• Be able to handle a variety of substances associated with cleaning and packaging materials, fresh fruits, vegetables, house plants/flowers and household cleaners

• Use hands to frequently/continuously to operate a variety of equipment such as self - checkout or cash register

• Have sufficient visual ability to check ID cards, checks, invoices and any other mobile handheld devices
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Customer Service

28054 Gastonia, North Carolina The Reserves Network

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Job Description

Customer Service Representative / Shipping and Receiving Pay: $17.50 Hourly. Location: Gastonia, NC - Shifts: 7:30 am - 4:30 pm, Monday - Friday Are you tired of working for a Corporate facility, but want to continue to help business across the US? I Customer Service, Processing, Retail, Staffing, Customer, Experience

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Customer Service Representative

28054 Gastonia, North Carolina Circle K

Posted today

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Job Description

Customer Service Representative

We want you to join our team as a Customer Service Representative. If you have the desire to be challenged, work in a fast-paced, fun environment and to grow your career - look no further.

As a Customer Service Representative, you will enjoy:

  • Medical, Vision, Dental, & Life Insurance/Short & Long Term Disability
  • Flexible Schedules
  • Weekly Pay
  • Weekly Bonus Potential
  • Large, Stable Employer
  • Fast Career Opportunities
  • Work With Fun, Motivated People
  • Task Variety
  • Paid Comprehensive Training
  • 401K With a Competitive Company Match
  • Flexible Spending/Health Savings Accounts
  • Tuition Reimbursement

Your key responsibilities:

You will greet customers, run the register, cashier, make purchase suggestions and sometimes work with our food program. There is never a dull moment as you will be working around the store (inside and out) in many different areas to help maintain our high standards for store appearance and provide fast and friendly service to our customers.

Provide regular and predictable onsite attendance.

You will interact with many customers daily, all while working with a fun, energetic team accomplishing daily tasks around the store!

You are good at:

  • Selling products to customers
  • Providing excellent customer care
  • Communication and friendly conversation
  • Performing at a quick pace while having fun
  • Working as part of a team to accomplish daily goals
  • Coming up with great ideas to solve problems
  • Thinking quickly and offering suggestions

Great if you have:

  • Retail and customer service experience
  • Sales associate or cashiering experience
  • High school diploma or equivalent
  • Motivation to advance in your career!
  • Willingness to learn and have fun!

Physical Requirements:

  • Ability to stand and/or walk for up to 8 hours
  • Lift and/or carry up to 30 pounds from ground to overhead up to 30 minutes in a shift
  • Occasionally lift and/or carry up to 60 pounds from ground to waist level
  • Push/pull with arms up to a force of 20 pounds
  • Bend at the waist with some twisting up to one hour a shift
  • Grasp, reach and manipulate objects with hands. This handwork requires eye-hand coordination, and may require climbing a ladder to store and retrieve materials or place and remove signs
Circle K is an Equal Opportunity Employer

The Company complies with the Americans with Disabilities Act (the ADA) and all state and local disability laws. Applicants with disabilities may be entitled to a reasonable accommodation under the terms of the ADA and certain state or local laws as long as it does not impose an undue hardship on the Company. Please inform the Company's Human Resources Representative if you need assistance completing any forms or to otherwise participate in the application process.

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Customer Service Associate

28012 Mount Holly, North Carolina Roses Discount Stores

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Job Description

Customer Service Associate

As a Roses/Roses Express Customer Service Associate, you will be responsible for providing excellent customer service to our customers. Key priorities include greeting customers, assisting them with selection of merchandise, completing transactions, and answering questions regarding the store and merchandise. Other duties may include unloading trucks, processing freight, recovering merchandise, and stocking shelves.

Duties and responsibilities include:

  • Provides customer engagement in a positive and approachable manner.
  • Assists in maintaining a clean, well-stocked store for customers.
  • Helps in the unloading of merchandise from delivery trucks, organizes merchandise, and transports merchandise from stockroom to sales floor.
  • Independently stocks shelves and recovers merchandise in the store.
  • Accurately handles customer funds and processes transactions using the POS system.
  • Remains constantly aware of customer activity to ensure a safe and secure shopping environment.
  • Performs all other duties as assigned in order to maintain an effective and profitable store operation.

Position requirements include:

  • Education: Prefer completion of high school or equivalent. Ability to follow directives and interpret retail operational documents as assigned.
  • Experience: Prefer experience working in retail, hotel, restaurant, grocery, or drug store environments.
  • Physical requirements: Ability to regularly lift up to 40lbs. (and occasionally, up to 55 lbs.) from floor level to above shoulder height; must be able to meet demands of frequent walking, standing, stooping, kneeling, climbing, pushing, pulling, and repetitive lifting, with or without reasonable accommodation.
  • Availability: Ability to work flexible, full-time schedule or part-time to include days, evenings, weekends, and holidays.
  • Skills and competencies: Customer focus, developing potential, results driven, strong organizational skills, communication skills, problem solving/decision making, job knowledge, and relationship management.

Working conditions include:

  • Retail store environment where extended periods of standing are required.
  • Retail store stockroom environment subject to fluctuations in temperature.
  • Frequent lifting and maneuvering of merchandise and displays.
  • Exposure to dust and extreme temperatures while unloading trailers.
  • Scheduled work hours may vary, to include evenings and weekends.
  • Occasional use of ladders required.

Preferred behaviors:

  • Team player: Works well as a member of a group.
  • Enthusiastic: Shows intense and eager enjoyment and interest.
  • Detail oriented: Capable of carrying out a given task with all details necessary to get the task done well.
  • Dedicated: Devoted to a task or purpose with loyalty or integrity.

Preferred motivations:

  • Self-starter: Inspired to perform without outside help.
  • Flexibility: Inspired to perform well when granted the ability to set your own schedule and goals.
  • Growth opportunities: Inspired to perform well by the chance to take on more responsibility.
  • Ability to make an impact: Inspired to perform well by the ability to contribute to the success of a project or the organization.

Equal opportunity employer.

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Customer Service Representative

28012 Mount Holly, North Carolina Circle K

Posted today

Job Viewed

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Job Description

Customer Service Representative

We want you to join our team as a Customer Service Representative. If you have the desire to be challenged, work in a fast-paced, fun environment and to grow your career - look no further.

As a Customer Service Representative, you will enjoy:

  • Medical, Vision, Dental, & Life Insurance/Short & Long Term Disability
  • Flexible Schedules
  • Weekly Pay
  • Weekly Bonus Potential
  • Large, Stable Employer
  • Fast Career Opportunities
  • Work With Fun, Motivated People
  • Task Variety
  • Paid Comprehensive Training
  • 401K With a Competitive Company Match
  • Flexible Spending/Health Savings Accounts
  • Tuition Reimbursement

Your key responsibilities:

You will greet customers, run the register, cashier, make purchase suggestions and sometimes work with our food program. There is never a dull moment as you will be working around the store (inside and out) in many different areas to help maintain our high standards for store appearance and provide fast and friendly service to our customers.

Provide regular and predictable onsite attendance.

You will interact with many customers daily, all while working with a fun, energetic team accomplishing daily tasks around the store!

You are good at:

  • Selling products to customers
  • Providing excellent customer care
  • Communication and friendly conversation
  • Performing at a quick pace while having fun
  • Working as part of a team to accomplish daily goals
  • Coming up with great ideas to solve problems
  • Thinking quickly and offering suggestions

Great if you have:

  • Retail and customer service experience
  • Sales associate or cashiering experience
  • High school diploma or equivalent
  • Motivation to advance in your career!
  • Willingness to learn and have fun!

Physical Requirements:

  • Ability to stand and/or walk for up to 8 hours
  • Lift and/or carry up to 30 pounds from ground to overhead up to 30 minutes in a shift
  • Occasionally lift and/or carry up to 60 pounds from ground to waist level
  • Push/pull with arms up to a force of 20 pounds
  • Bend at the waist with some twisting up to one hour a shift
  • Grasp, reach and manipulate objects with hands. This handwork requires eye-hand coordination, and may require climbing a ladder to store and retrieve materials or place and remove signs
Circle K is an Equal Opportunity Employer

The Company complies with the Americans with Disabilities Act (the ADA) and all state and local disability laws. Applicants with disabilities may be entitled to a reasonable accommodation under the terms of the ADA and certain state or local laws as long as it does not impose an undue hardship on the Company. Please inform the Company's Human Resources Representative if you need assistance completing any forms or to otherwise participate in the application process.

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Customer Service Associate

28054 Gastonia, North Carolina Roses Discount Stores

Posted today

Job Viewed

Tap Again To Close

Job Description

Customer Service Associate

As a Roses/Roses Express Customer Service Associate you will be responsible for providing excellent customer service to our customers. Key priorities include greeting customers, assisting them with selection of merchandise, completing transactions, and answering questions regarding the store and merchandise. Other duties may include unloading trucks, processing freight, recovering merchandise and stocking shelves.

Duties and Responsibilities:

  • Provides customer engagement in positive and approachable manner.
  • Assists in maintaining a clean, well-stocked store for customers during their shopping experience.
  • Helps in the unloading of merchandise from delivery trucks, organizes merchandise, and transports merchandise from stockroom to sales floor.
  • Independently stocks shelves and recovers merchandise in the store.
  • Accurately handles customer funds and processes transactions using the POS system.
  • Remains constantly aware of customer activity to ensure a safe and secure shopping environment.
  • Performs all other duties as assigned in order to maintain an effective and profitable store operation.

Position Requirements:

Education: Prefer completion of high school or equivalent. Ability to follow directives and interpret retail operational documents as assigned.

Experience: Prefer experience working in retail, hotel, restaurant, grocery or drug store environments.

Physical Requirements: Ability to regularly lift up to 40lbs. (and occasionally, up to 55 lbs.) from floor level to above shoulder height; must be able to meet demands of frequent walking, standing, stooping, kneeling, climbing, pushing, pulling and repetitive lifting, with or without reasonable accommodation.

Availability: Ability to work flexible, full-time schedule or part-time to include days, evenings, weekends and holidays.

Skills and Competencies: Customer Focus, Developing Potential, Results Driven, Strong Organizational Skills, Communication Skills, Problem Solving/Decision Making, Job Knowledge and Relationship Management.

Working Conditions:

Retail store environment where extended periods of standing are required.

Retail store stockroom environment subject to fluctuations in temperature.

Frequent lifting and maneuvering of merchandise and displays. Exposure to dust and extreme temperatures while unloading trailers.

Scheduled work hours may vary, to include evenings and weekends.

Occasional use of ladders required.

Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.

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