36 Customer Service Representatives jobs in Kittanning
Client Services Manager
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Job Description
Description:
Client Services Manager is the liaison between the client and Service Desk and acts as the main point of escalation for the client. Client Service Manager plays a key role in Quality Assurance and is responsible for tracking, presenting, and upholding KPIs and SLAs according to company standards and client contracts. Excellent communication, customers service, and IT/EMR skills are required to work effectively across the entire Service Desk Team, which includes Service Desk Agents, Team Leads, Management, Executives, and Clients.
Essential Duties and Responsibilities (include the following. Other duties may be assigned.)
- Analyze and trend data to track and uphold client SLAs metrics. Develop strategy to ensure contract adherence.
- Track Service Desk quality by evaluating technical skills, documentation accuracy, and adherence to client processes and workflows. Feedback is provided to Service Desk leadership or client. Client Service Manager may assist with implementing appropriate corrective actions as needed.
- Present Service Desk metrics to clients on a weekly, monthly, or quarterly basis, as defined by client contract.
- Develop 2-way partnership with clients which includes daily, weekly, or monthly communications. Advocate for the customer to ensure satisfaction and evolve with their needs.
- Act as a liaison between client and Service Desk Agents or Leadership to ensure needs are met on both sides, and MTS is providing the best support possible.
- Client Services Manager acts as point of escalation for Service Desk issues.
- Serve as MTS representations during Major Incidents.
- Participate in on-call rotation for Major Incidents
- Participate and attend regular and impromptu meetings, as required by the client. This includes bridge lines for major incidences, upgrades, or outages.
- Commit to continuous improvement both internally and with each client.
- Lead and organize special projects which may include expanding the scope of service desk responsibilities or new client implementations.
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- Strong leadership and communication skills
- Previous experience in IT, IT Management, or Customer facing roles
- Knowledgeable in Change Management and Major Incident Management
- Skilled in utilizing reporting tools such as PowerBI and Excel
- Must be able to travel onsite at least 3 days per week
Education and/or Experience
- High school diploma or GED required; Bachelor’s Degree or equivalent experience preferred.
- Three years of related experience, with one year in a lead or supervisory capacity, is required.
- ITIL certification preferred
Customer Service Associate
Posted 13 days ago
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As a Roses/Roses Express Customer Service Associate you will be responsible for providing excellent customer service to our customers. Key priorities include greeting customers, assisting them with selection of merchandise, completing transactions, and answering questions regarding the store and merchandise. Other duties may include unloading trucks, processing freight, recovering merchandise and stocking shelves.
Duties and Responsibilities:
• Provides customer engagement in positive and approachable manner. • Assists in maintaining a clean, well-stocked store for customers during their shopping experience. • Helps in the unloading of merchandise from delivery trucks, organizes merchandise, and transports merchandise from stockroom to sales floor. • Independently stocks shelves and recovers merchandise in the store. • Accurately handles customer funds and processes transactions using the POS system. • Remains constantly aware of customer activity to ensure a safe and secure shopping environment. • Performs all other duties as assigned in order to maintain an effective and profitable store operation.
Position Requirements:
Education: Prefer completion of high school or equivalent. Ability to follow directives and interpret retail operational documents as assigned.
Experience: Prefer experience working in retail, hotel, restaurant, grocery or drug store environments.
Physical Requirements: Ability to regularly lift up to 40lbs. (and occasionally, up to 55 lbs.) from floor level to above shoulder height; must be able to meet demands of frequent walking, standing, stooping, kneeling, climbing, pushing, pulling and repetitive lifting, with or without reasonable accommodation.
Availability: Ability to work flexible, full-time schedule or part-time to include days, evenings, weekends and holidays.
Skills and Competencies: Customer Focus, Developing Potential, Results Driven, Strong Organizational Skills, Communication Skills, Problem Solving/Decision Making, Job Knowledge and Relationship Management.
Working Conditions
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Retail store environment where extended periods of standing are required
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Retail store stockroom environment subject to fluctuations in temperature
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Frequent lifting and maneuvering of merchandise and displays.
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Exposure to dust and extreme temperatures while unloading trailers.
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Scheduled work hours may vary, to include evenings and weekends.
• Occasional use of ladders required.
Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.
Customer Service Associate
Posted 4 days ago
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+ Models and delivers a distinctive and delightful customer experience.
+ Registers sales on assigned cash register, provides customers with courteous, fair, friendly, and efficient checkout service.
**Customer Experience**
+ Engages customers and patients by greeting them and offering assistance with products and services. Resolves customer issues and answers questions to ensure a positive customer experience.
+ Models and shares customer service best practices with all team members to deliver a distinctive and delightful customer experience, including interpersonal habits (e.g., greeting, eye contact, courtesy, etc.) and Walgreens service traits (e.g., offering help proactively, identifying needs, servicing until satisfied, etc.).
**Operations**
+ Provides customers with courteous, friendly, fast, and efficient service.
+ Recommends items for sale to customer and recommends trade-up and/or companion items.
+ Registers customer purchases on assigned cash register, collects cash and distributes change as requested; processes voids, returns, rain checks, refunds, and exchanges as needed.
+ Keeps counters and shelves clean and well merchandised, takes inventory, and maintains records. Checks in and prices merchandise as required or as directed by store manager or communicated by the shift leader.
+ Implements Company asset protection procedures to identify and minimize profit loss.
+ Ensures compliance with state and local laws regarding regulated products (e.g., alcoholic beverages and tobacco products).
+ Constructs and maintains displays, including promotional, seasonal, super structures, and sale merchandise. Completes resets and revisions as directed.
+ Assists with separation of food items (e.g., raw foods from pre-cooked) and product placement as specified by policies/procedures (e.g., raw and frozen meats on bottom shelves). For consumable items, assists in stock rotation, using the first in, first out method and restock outs.
+ Has working knowledge of store systems and store equipment.
+ Provides customer service in the photo area, including digital passport photo service, poster print and creative machine, suggestive sell of promotional photo products.
+ Assumes web pick-up responsibilities (monitors orders in Picture Care Plus, fills orders (pick items), delivers orders to customers as they arrive at store).
+ Assists with exterior and interior maintenance by ensuring clean, neat, orderly store condition and appearance.
+ Complies with all company policies and procedures; maintains respectful relationships with coworkers.
+ Completes special assignments and other tasks as assigned.
**Training & Personal Development**
+ Attends training and completes PPLs requested by Manager or assigned by corporate.
**Job ID:** 1661438BR
**Title:** Customer Service Associate
**Company Indicator:** Walgreens
**Employment Type:** Part-time
**Job Function:** Retail
**Full Store Address:** 2455 LEECHBURG RD,NEW KENSINGTON,PA,15068
**Full District Office Address:** 2455 LEECHBURG RD,NEW KENSINGTON,PA,15068-04619-09344-S
**External Basic Qualifications:**
+ Must be fluent in reading, writing, and speaking English. (Except in Puerto Rico)
+ Requires willingness to work flexible schedule, including evenings and weekend hours
**Preferred Qualifications:**
+ Prefer six months of experience in a retail environment.
+ Prefer to have prior work experience with Walgreens.
+ Prefer to be fluent in reading, writing, and speaking English. (Except in Puerto Rico)
+ Requires willingness to work flexible schedule, including evenings and weekend hours.
We will consider employment of qualified applicants with arrest and conviction records.
An Equal Opportunity Employer, including disability/veterans.
The actual compensation that you will be offered will depend on a variety of factors including geography, skills and abilities, education, experience and other relevant factors. This role will remain open until filled. To review benefits, please click here jobs.walgreens.com/benefits . If you are applying on a job board or unable to click on the link, please copy and paste this URL into your browser jobs.walgreens.com/benefits
**Shift:**
**Store:** 09344-NEW KENSINGTON PA
Customer Service Agent
Posted today
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Job Description
Since 1957, Shield Healthcare has provided high-quality healthcare services while focusing on customer satisfaction and employee achievement. We are dedicated to fulfilling the medical supply needs of consumers and the caregiving community while maintaining a 99% overall customer satisfaction rating. Over the years, Shield HealthCare has expanded nationally with current service locations in California, Colorado, Illinois, Ohio, Texas and Washington.
Shield HealthCare is looking for a Call Center Customer Service Agent to assist our customers with their telephone orders (no selling required). The position has a set schedule, Monday through Friday, no nights or weekends.
This is an on-site position in Valencia, CA.
JOB RESPONSIBILITIES:
- Handle incoming and outgoing customer service calls (average 75 per shift)
- Resolve common customer concerns
- Accurately enter customer order information into Customer Relationship Management database
- Process documentation requests for initials orders, renewals, and addendums
- Meet monthly performance expectations as assigned by Management
QUALIFICATIONS:
- Minimum 1-year customer service experience
- Ability to multi-task
- Demonstrated problem solving ability
- Excellent verbal and written communication skills
- Ability to speak, read and write in English, Spanish preferred
SALARY & BENEFITS:
- $19-20/hour
- Medical, Dental and Vision (Eligible first day of employment)
- Flexible Spending Account
- Life & Disability Insurance
- 401(k) with Company Match
- Vacation and Sick Days
- Paid Holidays
- Education Assistance
- Employee Referral Program
Career-minded individuals will find our business challenging and our reputation for excellence just one of the rewards we have to offer. To further enhance this tradition of excellence, our employees participate in continuous training and development programs in a variety of disciplines.
Customer Service Rep
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Job Description
Customer Service - $500 Sign-on Bonus.
$7.00 - 20 hourly base pay, plus commission
Benefits:
- 500 Sign-on Bonus.
- Hourly plus commission
- Medical, Dental, Vision, Critical Illness & Accident Insurance Plans.
- 401k with Employer Matching.
- FREE weekly car washes.
- Growth opportunity within the BLISS family.
BLISS Car Wash is rapidly growing and looking for energetic, smiling team members.
At BLISS we make a difference one car at a time. It’s not only about what we do, it’s about who we are. We are passionate and positive, love to make people smile and will do whatever it takes to make our guests happy.
We are water warriors and believe water is life, so we fight to conserve it at every turn. We are united as we are all part of life on this planet and together, we can make it better.
If this sounds like you then BLISS wants to invest in you and your future.
Duties include, but not limited to:
CUSTOMER SERVICE REPRESENTATIVE & SALES REPRESENTATIVE:
- Greet and create an exceptional first impression for all guests.
- Educate all guests on washes, upgrades, and membership packages.
- Ensure all vehicles are loaded correctly and safely onto the conveyor.
- Maintain a safe and clean work area.
- Perform after-hours site cleaning by following the schedule (Cleaning site includes but is not limited to: Tunnel equipment, tunnel floor, tunnel walls, tunnel pit, vacuum area, walkways, queuing area, etc.)
- Maintain high standards of personal appearance and grooming, which include wearing proper uniform/appearance policy.
- Ability to follow directions and make decisions consistent with the job functions.
- Follow company safety protocol.
- Enjoy working outdoors.
- Be a team player.
- Offer & Sell BLISS Monthly Unlimited Wash Memberships.
- Offer & Sell BLISS Single Wash Packages as well as Upgrades.
- Highly energetic & positive attitude.
- Provide excellent service to ensure that ALL guests have a BLISSFUL experience.
- Maintain a safe and clean work area.
- Maintain high standards of personal appearance and grooming.
- Ability to follow directions.
- Follow company safety protocol.
- Enjoy working outdoors.
- Be a team player.
EXPERIENCE:
- CUSTOMER SERVICE - Retail, guest service industry, fast food or car wash preferred BUT NOT NEEDED.
KNOWLEDGE:
- Always maintain the highest level of customer service.
- Flexibility to adapt to a variety of situations.
- Ability to improve through training.
WORK SCHEDULE:
- Full-time & part-time.
- Ability to work site hours as well as after hours.
- Available Friday, Saturday & Sunday.
LANGUAGE SKILLS:
- Ability to communicate in English.
PHYSICAL DEMANDS:
- Be able to lift up to 15lbs at times.
- Able to stand/walk for long periods of time.
- Able to work outdoors (Fluctuation in temperature and conditions).
WORKING & ENVIRONMENTAL CONDITIONS:
- Works mainly outdoors and at times indoors.
- Exposure to fumes from vehicles, equipment, and cleaning solvents.
- Loud noises and vibration exposure.
BLISS Car Wash is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, or any other protected class or characteristic. We will consider qualified applicants, including those with criminal histories, in a manner consistent with applicable “Fair Chance” ordinances.
Sign-on Bonus is payable after 90 days of continued employment.
Customer Service Specialist
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Job Description
Company Background
TSI is one of the fastest-growing outsourcing companies worldwide with Contact Center operations throughout the US, Mexico, and Latin America and world headquarters in Valencia, CA.
Company Culture & Mission
TSI is the sales, customer service, and back-office support engine behind many top brands, products, and services. We are very selective with the partners with whom we engage as well as the teammates we invite to be a part of our family. This keeps us focused on our Values: Transparency, Passion, Giving Back, Results and Fun!
Job Summary
Our state-of-the-art Contact Center is looking to build on our biggest strength: our teammates! We are searching for professional and compassionate customer service representatives with GREAT communication skills and the ability to multi-task. Must have sales experience, willingness to learn, and a desire to have FUN at work.
Our client is a leader in the healthcare industry. Their mission is to make CPAP therapy easy and to help their customers get a better night’s sleep. This begins with providing top-performing and innovative products that meet their customers’ needs and as a member of their team of CPAP experts you will provide unparalleled, personalized support and advice. You would be a great fit for our team if you can combine superior listening and communication skills with a passion for helping people. We provide in-depth training and a pathway to success!
Job Duties and Responsibilities
Our customer services representatives are responsible for answering incoming calls from customers interested in CPAP products. Your job duties and responsibilities will include the following:
- Help customers place orders for CPAP products
- Place orders for customers
- Answer questions regarding products, insurance coverage, and prescription requirements
- Troubleshoot existing orders, products, and services
- Consistently use a professional, courteous approach to facilitate communication with customers
- Follows established guidelines for the use and/or disclosure of protected health information. Employees should report any breaches of the Health Insurance Portability and Accountability Act (HIPAA) rules to the Privacy Officer (AVP of Quality, Education & Risk Management) immediately. Failure to comply with HIPAA policies and procedures will result in disciplinary action, up to and including termination of employment.
Requirements
Requirements
- 1-3 years of customer service experience in a call center
- 1 year of sales experience
- Typing skills of 60+wpm
- Superior listening skills
- A strong sense of responsibility for providing a great customer experience
- Detail-oriented and highly-organized
- Excellent verbal and written communication skills.
- Ability to handle multiple tasks and prioritize work
- Knowledge of basic computer skills, especially Microsoft Office Suite
- Schedule Flexibility
- Upbeat Personality
MUST
- Minimum of one year experience in a call center
- 60+wpm typing speed
- Schedule Flexibility
Benefits
Benefits
$19.50 - 24.50 / hour
Full-time
401(k) matching
Medical, Dental, Vision insurance
Bonus
Opportunities for Advancement
Hiring Now!
Customer Service Representative
Posted today
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Job Description
Job Title: Customer Service Representative
Reports to: Club Manager
Status: Full Time/Part Time/Non-Supervisor/Non-Exempt
Job Summary
Responsible for new member sales and creating a positive member experience by providing a superior level of customer service to members, prospective members, and guests.
Essential Duties and Responsibilities
Greet/meet potential members, providing a great customer experience.
Handle front desk related tasks:
o Answering phone calls in a polite and friendly manner to assist with questions or concerns.
o Taking info calls and tours
o Assist in member check-ins, sign-ups, cancellations, BCM amenity usage, and updating member account information.
Facilitate member services issues and questions and forward to Club Manager/Manager in Training/Team Lead as needed.
Help maintain the neatness/cleanliness of the club.
Essential Behavior Requirements
Customer Service: communicates and interacts with customers (including coworkers and the public) in a way that exceeds the customers wants and needs.
Listening: actively listens to customers, (includes coworkers and the public) empathizes (sees the situation from the customers perspective) and works together to solve the problem.
Problem Solving: recognizes and defines problems; analyzes relevant information; encourages alternative solutions and plans to resolve situations; seeks additional assistance when needed.
Diplomacy: demonstrates tact and skill in all interactions while using appropriate behavior and language.
Communication: Ability to communicate questions, concerns or issues to a supervisor in a timely manner.
Minimum Qualifications
Honesty and good work ethic
Strong customer service skills
Basic computer proficiency
Physical Demands
Standing and walking at least 75% of the shift
Talking in person or on the phone at least 75% of the shift
Must be able to lift to 50 lbs. less than 30% of the time.
Benefits
Dollars for Scholars Program
Employee Appreciation Program
Free Membership for self and one family member or friend
Team Member Support Team
Health, Dental and Vision Insurance
Critical Illness Insurance
Short Term Disability Insurance
Accident Insurance
Voluntary Life Insurance
Pet Insurance
HSA
- Advancement Opportunities
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Kinetic Customer Service Technician
Posted 7 days ago
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We build and operate fiber networks and provide transformative multi-Gigabit internet access to homes and businesses in small and medium-sized communities across the Southeast and Midwest U.S.
About the Role:
Kinetic's team of Customer Service Technicians are vital team members who represent our leading telecommunications brand that connects homeowners, small business, enterprise, and carrier partners across the United States. Our team of Customer Service Technicians care about technology and connecting customers to products they value. Through providing technical expertise and customer support, our Customer Service Technicians create meaningful connections with customers that create long-term relationships.
What You'll Do:
- Install and repair residential and business communications services including telephone, internet, and video.
- Train and work with tools and test equipment to provide service of multiple different technologies and network designs.
- recommend products and services that resolve their communications needs.
- Work in both buried and aerial plant requiring pole climbing and ladder skills.
- Safely operate and maintain clean and organized company service vehicle.
- Work in both inside and outside environments.
- Complete necessary safety training and follow safety standards and regulations.
- You will report to the Manager of Local Operations.
- Basic technology and math skills
- Valid driver's license and safe driving record
- Ability to distinguish colors in use of color-coded cable.
- Ability to use equipment with maximum load capacity of 275lbs.
- Ability to lift up to 50lbs, capable of working aloft.
- Ability to successfully complete required safety training.
- Ability to work assigned schedules and extended hours including day, evening, weekend, and holiday hours.
- Ability to respond to after hour callouts.
- High School Degree or GED equivalent
- Customer service or sale experience.
- Certifications or training directly related to the position.
- Two-year technical degree in computers or electronics, or the equivalent in work experience.
- Education: High School Diploma or equivalent
- Certification/License: Must maintain a valid driver's license and a safe driving record.
- Compliance with Weight Restrictions/Safe Load Limits for Equipment and Ladders
Driving- Car: Occasionally: 0-33% | Van: Continuously: 67-100% | CMV: Occasionally: 0-33% | Climbing: Continuously: 67-100% | Bending: Continuously: 67-100% | Crouching: Continuously: 67-100%| Pushing-Pulling: Continuously: 67-100% |Carrying: Continuously: 67-100% | Reaching Above Head: Continuously: 67-100% | Lifting-Lowering >1-15 lbs.: Continuously: 67-100% | >15-30 lbs.: Continuously: 67-100% | >30+ lbs.: Continuously: 67-100%
Repetitive Hand Action: >Medium Dexterity: Continuously: 67-100% | >Fine Manipulating: Continuously: 67-100% |Operate Foot Control: Occasionally: 0-33%
Audio Visual Needs- Hearing: Continuously: 67-100%| Near Vision: Continuously: 67-100%| Far Vision: Continuously: 67-100% |Peripheral Vision: Continuously: 67-100% | Depth Perception: Occasionally: 0-33% | Color Discrimination: 34 - 66%
Exposures to: Cold: Frequently: 34-66%, Heat: Frequently: 34-66%, Dampness: Occasionally: 0-33%, Heights: Occasionally: 0-33%, Vibration: Occasionally: 0-33%, Skin Irritants: Occasionally: 0-33%, Lung Irritants: Dust: Occasionally: 0-33%, Fumes/Gases: Occasionally: 0-33%
Equipment Used in Job Performance/Working Environment: Test Equipment, Ladders, Climbing Hooks, Hand and Power Tools, Van
Types of Driver's License Required: Driver's License
*****This Position Follows a Union Bidding Process***
Our Benefits:
- Medical, Dental, Vision Insurance Plans
- 401K Plan
- Health & Flexible Savings Account
- Life and AD&D, Spousal Life, Child Life Insurance Plans
- Educational Assistance Plan
Uniti is an equal opportunity employer. At Uniti, we celebrate the authenticity and uniqueness of our people and their ideas. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, genetic information, protected veteran status, current military status, disability, sexual orientation, marital status, creed, citizenship status, or any other status protected by law, and to give full consideration to qualified disabled individuals and protected veterans.
Actual base pay for this job will depend on the candidate's primary work location and other factors, such as relevant skills and experience.
Notice to Non-U.S. Citizens: Uniti, as a holder of licenses granted by the Federal Communications Commission, is required to notify and to obtain approval from federal regulatory agencies prior to granting certain system/network access to any non-U.S. citizen personnel. Offers of employment extended to non-U.S. citizens are contingent upon receiving the requisite approval from agencies overseeing compliance. Non-U.S. citizens are required to provide Uniti with the personal identifying information required to obtain the necessary approval prior to accessing certain systems and/or Uniti's network. If you are not a U.S. citizen, please notify your recruiter or email as soon as possible for information on Uniti's foreign personnel disclosure and approval requirements.
Notice to Applicants: Depending on the position and its job functions, offers of employment may be contingent upon successful completion of certain pre-employment screenings, including but not limited to criminal background check, drug-screen, motor vehicle records check, or other pre-employment screening. All such screenings will be conducted by an external third-party with the Candidate's written consent and in accordance with federal and state law. Refusal to authorize or submit to a required pre-employment screening may disqualify the candidate from employment. A prior criminal record will NOT automatically disqualify a candidate but will be evaluated on a case-by-case basis considering a number of factors, including but not limited to the nature and specific duties of the position. Any misrepresentation during the application or interview process may result in denial of employment, withdrawal of offer, or termination.