145 Customer Service Representatives jobs in Knightdale
Call Center Other
27512, North Carolina
TEKsystems
Posted today
Job Viewed
Job Description
Description
Payrate: 20.40
Attention to detail strong customer service skills good attendance
Paid training
Temp to hire position if metrics are met and good attendance is maintained.
Purpose
The Customer Service Representative is an important role in the Pharmacy Operations and is responsible for handling inbound and outbound pharmacy calls scheduling refill deliveries when needed and directing calls to appropriate personnel. The ideal candidate is a well-spoken enthusiastic and organized person with the ability to provide high level of customer service to our patients clinicians and clients.
Essential Duties and Responsibilities
Primary resource for inbound telephone calls to minimize workflow interruptions due to non-clinical related customer inquiries such as general prescription status or financial information.
Handle inbound and outbound calls to schedule medication delivery and payment so that accurate information is included in their profile and distribution can successfully send their package in a timely manner.
Directly responds to customer inquiries when appropriate or routes calls to the appropriate staff to ensure prompt resolution/customer satisfaction. Must be able to show empathy to patients.
Run medical claims and update concise progress notes to ensure other roles within the workflow are able to quickly assess the status of the referral.
Provides customer service through manipulation of management information system to answer questions regarding refill needs providing status of pending/shipped prescriptions verify insurance information and provide copies of invoices upon request.
Answer patient questions and concerns during refill scheduling and transfer to the clinical team pharmacists and nurses when appropriate
Identify and report adverse events AEs and product complaints PCs to clinicians to ensure patients safety
Perform other duties as assigned above tasks may vary slightly depending on the specific team/program requirements.
Qualifications/Requirements
High School Diploma or GED with minimum of Associate degree preferred
One year or more of call center experience
Experience working with management information systems to effectively address customer needs
Proficiency in Microsoft applications
Excellent verbal and written communications
Must be able to show empathy when talking to patients
Professional telephone manner
Strong attention to detail
Customer service experience preferred
Medical office experience / knowledge of medical terminology preferred
Pharmacy experience is a plus but not required
Medical claims experience is a plus but not required
Training and the job are on site.
Shift is 11:30am - 8pm Monday - Friday.
This is a temporary to permanent hire position for people who meet metrics and attendance policies.
Additional Skills & Qualifications
Additional Skills & Qualifications
Screening required:
screening questions for subs (put in submittal email):
1. Do you have reliable transportation?
2. Do you have any appointments or plans that will cause you to miss any time at work during the first 90 days? Biologics will be closed on Thanksgiving Day (11/27), Christmas Day (12/25) and New Year's Day (1/1/2026).
3. Are you able to train/work in the office daily from 11:30am-8pm?
4. Do you have any experience working in a pharmacy?
5. Have you had challenges with your attendance in the past? If yes, what challenges did you have?
Experience Level
Intermediate Level
Pay and Benefits
The pay range for this position is $20.40 - $20.40/hr.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:
- Medical, dental & vision - Critical Illness, Accident, and Hospital - 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available - Life Insurance (Voluntary Life & AD&D for the employee and dependents) - Short and long-term disability - Health Spending Account (HSA) - Transportation benefits - Employee Assistance Program - Time Off/Leave (PTO, Vacation or Sick Leave)
Workplace Type
This is a fully onsite position in Cary,NC.
Application Deadline
This position is anticipated to close on Oct 22, 2025.
h4>About TEKsystems:
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
About TEKsystems and TEKsystems Global Services
We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.
The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
Payrate: 20.40
Attention to detail strong customer service skills good attendance
Paid training
Temp to hire position if metrics are met and good attendance is maintained.
Purpose
The Customer Service Representative is an important role in the Pharmacy Operations and is responsible for handling inbound and outbound pharmacy calls scheduling refill deliveries when needed and directing calls to appropriate personnel. The ideal candidate is a well-spoken enthusiastic and organized person with the ability to provide high level of customer service to our patients clinicians and clients.
Essential Duties and Responsibilities
Primary resource for inbound telephone calls to minimize workflow interruptions due to non-clinical related customer inquiries such as general prescription status or financial information.
Handle inbound and outbound calls to schedule medication delivery and payment so that accurate information is included in their profile and distribution can successfully send their package in a timely manner.
Directly responds to customer inquiries when appropriate or routes calls to the appropriate staff to ensure prompt resolution/customer satisfaction. Must be able to show empathy to patients.
Run medical claims and update concise progress notes to ensure other roles within the workflow are able to quickly assess the status of the referral.
Provides customer service through manipulation of management information system to answer questions regarding refill needs providing status of pending/shipped prescriptions verify insurance information and provide copies of invoices upon request.
Answer patient questions and concerns during refill scheduling and transfer to the clinical team pharmacists and nurses when appropriate
Identify and report adverse events AEs and product complaints PCs to clinicians to ensure patients safety
Perform other duties as assigned above tasks may vary slightly depending on the specific team/program requirements.
Qualifications/Requirements
High School Diploma or GED with minimum of Associate degree preferred
One year or more of call center experience
Experience working with management information systems to effectively address customer needs
Proficiency in Microsoft applications
Excellent verbal and written communications
Must be able to show empathy when talking to patients
Professional telephone manner
Strong attention to detail
Customer service experience preferred
Medical office experience / knowledge of medical terminology preferred
Pharmacy experience is a plus but not required
Medical claims experience is a plus but not required
Training and the job are on site.
Shift is 11:30am - 8pm Monday - Friday.
This is a temporary to permanent hire position for people who meet metrics and attendance policies.
Additional Skills & Qualifications
Additional Skills & Qualifications
Screening required:
screening questions for subs (put in submittal email):
1. Do you have reliable transportation?
2. Do you have any appointments or plans that will cause you to miss any time at work during the first 90 days? Biologics will be closed on Thanksgiving Day (11/27), Christmas Day (12/25) and New Year's Day (1/1/2026).
3. Are you able to train/work in the office daily from 11:30am-8pm?
4. Do you have any experience working in a pharmacy?
5. Have you had challenges with your attendance in the past? If yes, what challenges did you have?
Experience Level
Intermediate Level
Pay and Benefits
The pay range for this position is $20.40 - $20.40/hr.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:
- Medical, dental & vision - Critical Illness, Accident, and Hospital - 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available - Life Insurance (Voluntary Life & AD&D for the employee and dependents) - Short and long-term disability - Health Spending Account (HSA) - Transportation benefits - Employee Assistance Program - Time Off/Leave (PTO, Vacation or Sick Leave)
Workplace Type
This is a fully onsite position in Cary,NC.
Application Deadline
This position is anticipated to close on Oct 22, 2025.
h4>About TEKsystems:
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
About TEKsystems and TEKsystems Global Services
We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.
The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
View Now
0
Call Center - Supervisor
27512, North Carolina
MetLife
Posted 1 day ago
Job Viewed
Job Description
Job Location: Virtual - Commutable to Cary, NC Office
In person Training - 7 weeks 8a-5p
In office once a month for office meetings
Summary of Responsibilities:
Through strong leadership, the US Customer Care Supervisor ensures that the service team offers a customer-centric experience on every call that is consistent with GCS values and principles, while assisting MetLife customers with questions on their policy, features, benefits and executing on requests for transactions or processing. Create an environment that promotes a high level of engagement among associates and delivers on superior customer satisfaction. Clearly communicate with and coach associates to ensure key business metrics are delivered.
Principal Responsibilities:
*
Virtual roles predominately work from a home office with periodic visits to the assigned GCSO office as needed for team events, meetings, training, business continuity, etc.
*
Supervise and lead a team of customer care associates who engage in providing service on a variety of MetLife products ensuring a superior customer experience.
*
Proactively coach, motivate and develop associates to ensure their performance exceeds our customer's expectations. Hold them accountable for those results.
*
Partner with recruiting to acquire new and diverse talent into the service organization with the requisite customer orientation, skill set and knowledge to build and strengthen customer relationships and drive profitable growth.
*
Monitor associate calls and provide feedback on quality of information, quality of interaction and following appropriate procedures.
*
Create performance appraisals for associates, including tracking performance trends for determination of recognition and disciplinary action.
*
Ensure department compliance with all applicable ERISA, HIPAA and internal Quality Management Systems regulations and guidelines.
*
Foster collaboration among peers and with other partners by building effective, results-driven relationships to leverage resources across GCS and MetLife.
Knowledge/Skills/Competencies Required:
*
New hires should live a commutable distance from the site the role is posted in
*
Ability to create a work environment that fosters high morale & employee engagement within a service operation that is fast paced and subject to frequent change
*
Demonstrated commitment to diversity, integrity and value of the contributions of associates at all levels in the organization
*
Demonstrated excellent interpersonal communication and coaching skills to develop talent for the future
*
Strong supervisory/leadership skills and abilities
*
Customer focused
*
Commitment to continuous, ongoing improvement in the level of service provided to internal and external customers
*
Demonstrated problem solving and decision-making skills along with the ability to manage multiple projects
*
Ability to manage change and to support company-wide initiatives
*
Ability to work effectively as a member of a supervisory team
*
Knowledge of the organization's operations, quality management tenets, products and services as well as those of related organizations and business partners
*
General understanding of the Company's Human Resources policies and procedures
What Can Give You an Edge (Additional Skills)
* Experience with Disability product a strong plus.
* Suggested 5 Years' experience in call center environment.
* Positive attitude and desire to develop.
* Innovative and Self-Directed.
Equal Employment Opportunity/Disability/Veterans
If you need an accommodation due to a disability, please email us at This information will be held in confidence and used only to determine an appropriate accommodation for the application process.
MetLife maintains a drug-free workplace.
In person Training - 7 weeks 8a-5p
In office once a month for office meetings
Summary of Responsibilities:
Through strong leadership, the US Customer Care Supervisor ensures that the service team offers a customer-centric experience on every call that is consistent with GCS values and principles, while assisting MetLife customers with questions on their policy, features, benefits and executing on requests for transactions or processing. Create an environment that promotes a high level of engagement among associates and delivers on superior customer satisfaction. Clearly communicate with and coach associates to ensure key business metrics are delivered.
Principal Responsibilities:
*
Virtual roles predominately work from a home office with periodic visits to the assigned GCSO office as needed for team events, meetings, training, business continuity, etc.
*
Supervise and lead a team of customer care associates who engage in providing service on a variety of MetLife products ensuring a superior customer experience.
*
Proactively coach, motivate and develop associates to ensure their performance exceeds our customer's expectations. Hold them accountable for those results.
*
Partner with recruiting to acquire new and diverse talent into the service organization with the requisite customer orientation, skill set and knowledge to build and strengthen customer relationships and drive profitable growth.
*
Monitor associate calls and provide feedback on quality of information, quality of interaction and following appropriate procedures.
*
Create performance appraisals for associates, including tracking performance trends for determination of recognition and disciplinary action.
*
Ensure department compliance with all applicable ERISA, HIPAA and internal Quality Management Systems regulations and guidelines.
*
Foster collaboration among peers and with other partners by building effective, results-driven relationships to leverage resources across GCS and MetLife.
Knowledge/Skills/Competencies Required:
*
New hires should live a commutable distance from the site the role is posted in
*
Ability to create a work environment that fosters high morale & employee engagement within a service operation that is fast paced and subject to frequent change
*
Demonstrated commitment to diversity, integrity and value of the contributions of associates at all levels in the organization
*
Demonstrated excellent interpersonal communication and coaching skills to develop talent for the future
*
Strong supervisory/leadership skills and abilities
*
Customer focused
*
Commitment to continuous, ongoing improvement in the level of service provided to internal and external customers
*
Demonstrated problem solving and decision-making skills along with the ability to manage multiple projects
*
Ability to manage change and to support company-wide initiatives
*
Ability to work effectively as a member of a supervisory team
*
Knowledge of the organization's operations, quality management tenets, products and services as well as those of related organizations and business partners
*
General understanding of the Company's Human Resources policies and procedures
What Can Give You an Edge (Additional Skills)
* Experience with Disability product a strong plus.
* Suggested 5 Years' experience in call center environment.
* Positive attitude and desire to develop.
* Innovative and Self-Directed.
Equal Employment Opportunity/Disability/Veterans
If you need an accommodation due to a disability, please email us at This information will be held in confidence and used only to determine an appropriate accommodation for the application process.
MetLife maintains a drug-free workplace.
View Now
1
Customer Support Specialist
27601 Raleigh, North Carolina
Nokia
Posted 9 days ago
Job Viewed
Job Description
As a Customer Care Support Specialist at Nokia, your core mission is to serve as a trusted technical interface to customers deploying Nokia's Fixed Networks Access products. You will be responsible for providing world class post-sales technical leadership to our client base. Working directly with customers, you will be the subject matter expert on the Nokia Fixed Networks products and solutions and will establish and maintain strong relationships throughout the customer's lifecycle. This role requires a balance of product knowledge, remote diagnostic experience, excellent judgment, a strong desire to "solve" the problem, and an ability to continually learn.
We are looking for highly motivated, responsible, high caliber engineers who like to know how things work and are excited to eliminate problems in customer networks. Aptitude and attitude are more important than meeting specific experience criteria.
- Serve as the primary technical resource for Nokia customers deploying the Fixed Networks product portfolio with an overall objective to ensure/improve the overall customer experience.
- Provide timely interaction with customers and internal teams requesting support by handling customer cases (tickets) as the single point of contact for the customer and managing incidents/outages within the defined customer SLA's. Provide proper escalations to adjacent Nokia support organizations of key issues.
- Perform initial diagnosis of incidents and perform diagnostic testing and troubleshooting to isolate faults within the Nokia components; Provide issue resolution/outage neutralization.
- Take ownership of post-sales technical issues, working with cross-functional teams to document incident/problem resolution steps and troubleshooting procedures.
- Function as the frontline technical resource for customer "best practices" and customer questions
- Take ownership of post-event Root Cause Analysis. Developing Post-Mortem/RCA documentation and effectively communicating post-event analysis & recommendations to the customer.
- Engage with product management, regional business centers, and engineering support as a customer advocate to ensure speedy resolution of customer issues and influence product roadmap
You have:
- B.S. Computer Science or equivalent educational experience.
- 7+ years of experience as a post sales engineer for a networking company, relevant software vendor, or as a network engineer for a large enterprise or service provider.
- Strong technical background with a demonstrated aptitude for picking up new technology with ease.
- Standout 'customer first' attitude
- Strong verbal and written communications skills with a focus on developing technical documentation and communicating highly technical material effectively to customers.
- Excellent analytical & problem-solving skills, combined with the ability to provide quick resolution to problems
- Ability to meet assigned timelines with high-quality, complete deliverables in unsupervised, sometimes remote situations
- Availability of Support: On-call/EME Support 24*7
It would be nice if you also had:
- M.S. degree in Computer Science or equivalent educational experience
- Experience with Linux/UNIX operating systems.
- Layer 2/Layer3 IP/MPLS protocols knowledge and experience.
- Scripting (SQL/PERL/Python/Shell) and/or development experience.
- An ability to thrive in a high-pressure multi-tasking environment, doesn't let anything slip through the cracks and can adjust priorities on-the-fly
- Demonstrable success in thinking strategically, executing tactically while providing consistent and high levels of customer satisfaction and retention in a fast-paced environment
- An ability to work well in teams providing strong, relevant input and allows ideas from others to be shared and used when appropriate
Come create the technology that helps the world act together
Nokia is committed to innovation and technology leadership across mobile, fixed and cloud networks. Your career here will have a positive impact on people's lives and will help us build the capabilities needed for a more productive, sustainable, and inclusive world.
We challenge ourselves to create an inclusive way of working where we are open to new ideas, empowered to take risks and fearless to bring our authentic selves to work
What we offer
Nokia offers continuous learning opportunities, well-being programs to support you mentally and physically, opportunities to join and get supported by employee resource groups, mentoring programs and highly diverse teams with an inclusive culture where people thrive and are empowered.
Nokia is committed to inclusion and is an equal opportunity employer
Nokia has received the following recognitions for its commitment to inclusion & equality:
- One of the World's Most Ethical Companies by Ethisphere
- Gender-Equality Index by Bloomberg
- Workplace Pride Global Benchmark
Join us and be part of a company where you will feel included and empowered to succeed.
Additional Information
US/Canada Nokia Offers a comprehensive benefits package that includes but is not limited to:
- Corporate Retirement Savings Plan
- Health and dental benefits
- Short-term disability, and long-term disability
- Life insurance, and AD&D - Company paid 2x base pay
- Optional or Supplemental life and AD&D insurance (Employee/Spouse/Child)
- Paid time off for holidays and Vacation
- Employee Stock Purchase Plan
- Tuition Assistance Plan
- Adoption assistance
- Employee Assistance Program/Work Life Resource Program
Disclaimer for US/Canada
Nokia Maintains broad annual base salary ranges for its roles in order to account for variations in knowledge, skills, experience and market conditions, and with consideration to internal peer equity.(Check the salary ranges in the job info section for this role)
All North America job posts will post for a minimum of 7 calendar days and up to 180 days or until candidate/s identified.
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2
Customer Support Manager
27601 Raleigh, North Carolina
$75000 Annually
WhatJobs
Posted 5 days ago
Job Viewed
Job Description
Our client, a rapidly growing technology firm, is seeking an experienced and empathetic Customer Support Manager to lead their dedicated support team in **Raleigh, North Carolina, US**. This hybrid role offers a fantastic opportunity to shape customer service strategies, foster a positive team environment, and ensure exceptional client satisfaction. You will be responsible for overseeing daily support operations, managing team performance, and implementing best practices to resolve customer inquiries efficiently and effectively.
Responsibilities:
Qualifications:
Responsibilities:
- Lead, mentor, and motivate a team of customer support representatives to achieve performance goals and deliver outstanding service.
- Manage the day-to-day operations of the customer support department, including scheduling, workload distribution, and issue escalation.
- Develop and implement customer service policies, procedures, and best practices to enhance customer satisfaction and loyalty.
- Monitor key performance indicators (KPIs) such as response times, resolution rates, and customer satisfaction scores (CSAT), and take proactive measures to improve them.
- Handle complex customer issues and escalations, providing timely and effective resolutions.
- Collaborate with other departments, such as product development and sales, to provide feedback on customer needs and improve product offerings.
- Conduct regular performance reviews, training sessions, and coaching for support staff.
- Utilize CRM and helpdesk software to track customer interactions, manage tickets, and generate reports.
- Contribute to the development of self-service resources, such as FAQs and knowledge base articles.
- Ensure the team maintains a high level of product knowledge and technical expertise.
Qualifications:
- Bachelor's degree in Business Administration, Communications, or a related field.
- Minimum of 4 years of experience in customer service or support roles, with at least 2 years in a supervisory or management capacity.
- Proven ability to lead and develop a high-performing customer support team.
- Strong understanding of customer service principles and best practices.
- Excellent problem-solving, decision-making, and conflict-resolution skills.
- Proficiency with CRM systems (e.g., Salesforce, Zendesk) and helpdesk ticketing software.
- Exceptional communication, interpersonal, and active listening skills.
- Ability to manage multiple priorities and work effectively in a fast-paced environment.
- Experience in the technology sector is a plus.
Apply Now
3
Senior Customer Support Specialist
27513 Raleigh, North Carolina
$55000 Annually
WhatJobs
Posted 3 days ago
Job Viewed
Job Description
Our client is seeking a highly motivated and experienced Senior Customer Support Specialist to join their dynamic, fully remote team. This role is pivotal in ensuring exceptional customer satisfaction by providing timely and effective technical assistance and product guidance. You will be the first point of contact for customers, addressing inquiries, resolving issues, and escalating complex problems to the appropriate departments.
Responsibilities:
Responsibilities:
- Respond to customer inquiries via phone, email, and chat in a professional and courteous manner.
- Diagnose and resolve technical issues with our client's software and services, ensuring a swift resolution time.
- Guide customers through product features, troubleshooting steps, and best practices.
- Document all customer interactions and resolutions accurately in our CRM system.
- Identify recurring customer issues and provide feedback to the product and engineering teams for service improvements.
- Develop and maintain comprehensive knowledge base articles and FAQs for customer self-service.
- Train and mentor junior support staff, sharing best practices and product knowledge.
- Proactively identify opportunities to improve the customer experience and support processes.
- Collaborate with cross-functional teams to ensure a seamless customer journey.
- Contribute to team goals and objectives, maintaining high standards of service excellence.
- Proven experience in a customer service or helpdesk role, with at least 3 years in a senior or lead capacity.
- Excellent communication and interpersonal skills, with the ability to empathize and build rapport with customers.
- Strong problem-solving and analytical abilities, with a knack for diagnosing technical issues.
- Proficiency in using CRM software and helpdesk ticketing systems (e.g., Zendesk, Salesforce Service Cloud).
- Familiarity with software troubleshooting and IT support principles.
- Ability to work independently and manage time effectively in a remote work environment.
- A proactive and positive attitude, with a commitment to delivering outstanding customer service.
- Experience in a SaaS environment is a plus.
- Bachelor's degree in a related field or equivalent practical experience.
Apply Now
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