157 Customer Service Representatives jobs in La Plata
Client Services Manager - DC / Alexandria
Posted 19 days ago
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Job Description
We have an exciting opportunity for a Client Service Manager (CSM) with a demonstrated background in business development, client relations, and delivery of municipal water, wastewater and stormwater engineering projects. BC has an established presence in the DC Metro area, a highly regarded reputation, and is poised for growth. This position will serve as a key leadership team member in supporting our existing clients and executing our growth plans for the DC Metro area and beyond. In this capacity, you will have responsibilities that include overseeing the sales, client development, client relationship management, professional engineering services proposal writing and contract scope, schedule and price preparation, and client service team leadership.
Detailed Description:
In this position, you will work closely with the DC Metro and Northeast Area Leader, and other team members to help lead the development and execution of the DC Metro Area business plan and support sales and business operations for the office. Responsibilities include client portfolio management, initiative management and project delivery oversight. You will demonstrate the ability to work collaboratively with other leaders in the best interest of our company. You will also foster the BC Experience for the clients and business partners in the markets in which you engage, by modeling behavior that reflects BC values. Detailed duties include the following:
- Work with Business Leader to develop, communicate, and deliver client focused business plans that supports overall Company objectives
- Connect with the business units, enterprise groups, and corporate groups as necessary to bring the right resources to bear on client projects
- Deliver business metrics which may include new sales in (NSI), total direct labor (DL; import + source), and total indirect labor (IDL; import + source)
- Work closely with the Project Management Office (PMO) to drive "on plan" project delivery for the Business
- Drive sales by partnering with client service managers (CSM's) and the marketing team
- Manage company risk by ensuring compliance with the Company Risk Policies
- Understand and promote the Brown and Caldwell Company of Choice Strategy (CoC Strategy)
- Model BC Values to our employees and clients
- Communicate and model BC Safety standards to all BC employees
Desired Skills and Experience:
- B.S. degree in related engineering field (Civil, Environmental etc.) required; M.S. degree in related engineering field with a focus on wastewater and water preferred
- Exhibits leadership core competencies (emotional intelligence, communication, teamwork, problem solving, interpersonal skills, business acumen, etc. )
- Professional registration in Virginia, the District of Columbia, or the credentials to obtain registration in a timely manner is also strongly preferred
- 15 or more years of increasingly responsible experience in the environmental consulting, engineering, construction and operations industry
- Experience with water/wastewater design, planning and studies along with leadership on projects
- Willingness to champion the use of BC standard tools and processes
- Ability to successfully manage clients and projects in a collaborative fashion and interface with Brown and Caldwell's local, regional, and national water and wastewater practitioners as well as help mentor junior staff
- Self-starter, results-oriented and be able to work under tight deadlines
- Successful marketing, proposal writing, proposal management, and public presentations experience a plus
- Previous supervisory experience with strong written and verbal communication skills required
- Valid driver's license and good driving record required
- Ability to travel to visit local clients and to attend out-of-town business meetings, as required
Salary Range: Theanticipatedstarting payrange for this position is based on the employee's primary work location and maybemore or lessdependingupon skills, experience,and education. These ranges may be modified in the future.
Location B
Salary: $160,000- $219,000
You can view which BC location applies to you here. If you have any questions, please speak with your Recruiter.
Benefits and Other Compensation: We provide a comprehensive benefits package that promotes employee health, performance, and success which includes medical, dental, vision, short and long-term disability, life insurance, an employee assistance program, paid time off and parental leave, paid holidays, 401(k) retirement savings plan with employer match, performance-based bonus eligibility, employee referral bonuses, tuition reimbursement, pet insurance and long-term care insurance. Click here to see our full list of benefits.
About Brown and Caldwell
Headquartered in Walnut Creek, California, Brown and Caldwell is a full-service environmental engineering and construction firm with 50 offices and 2,100 professionals across North America and the Pacific. For 75 years, we have created leading-edge environmental solutions for municipalities, private industry, and government agencies. We strive to be the company of choice-to our clients, who benefit from our passion for delivering exceptional quality, and to our employees, present and future, who share our commitment to client service, collaboration, and innovation. Join us, and you will find a home where you can do your best work, reach new levels of expertise, and enjoy exceptional development opportunities. For more information, visit
This position is subject to a pre-employment background check and a pre-employment drug test.
Notice to Third Party Agencies: Brown and Caldwell does not accept unsolicited resumes from recruiters or employment agencies. In the event a recruiter or agency submits a resume or candidate without a previously signed agreement and approved engagement request with Brown and Caldwell, Brown and Caldwell reserves the right to pursue and hire those candidate(s) without any financial obligation to the recruiter or agency.
Brown and Caldwell is proud to be an EEO/AAP Employer. Minorities/Women/Disabled and Protected Veterans are encouraged to apply. Brown and Caldwell ensures nondiscrimination in all programs and activities in accordance with Title VI of the Civil Rights Act of 1964.
Equal Opportunity Employer/Protected Veterans/Individuals with DisabilitiesThis employer is required to notify all applicants of their rights pursuant to federal employment laws.
For further information, please review the Know Your Rights notice from the Department of Labor.
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Client Services Representative - Minnieville Animal Hospital
Posted today
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Job Description
Minnieville Animal Hospital, part of the Suveto network of hospitals, is looking for an experienced part-time Client Services Representative to join our Team! Minnieville Animal Hospital, located in Woodbridge, VA is a full-service veterinary hospital that's committed to offering the best possible care for our patients. We strive to create a welcoming environment for pets and their families as part of our dedication to delivering the highest quality of veterinary medicine including dental care, vaccinations, surgery and urgent care. The Client Services Representative will provide high quality customer service that meets or exceeds the expectations of our clients. Support the doctors and support staff. Look for ways to continually improve the delivery of services to our clients to ensure that clients are treated with respect and compassion.This is a part-time position, varying shifts, days and evenings, and weekends are required.Requirements Manage the front desk by greeting clients, checking patients in/out, scheduling rechecks and signing visitors and vendors in. Know vaccination protocol and common veterinary terms.Oversee the clinic flow.Manage and assist client in the euthanasia paperwork and aftercare process.Discuss payment choices with clients.Assist with daily administrative duties such as responding to client texts and emails, emailing medical records, processing medication requests, distribute daily mail and client/doctor correspondence.Maintain knowledge of extension numbers to reach employees throughout the network.Assist in emergency situations by expediting calls to triage staff members.Perform other job duties as assigned.RequirementsHigh School Diploma or equivalent required.Previous experience in client services.At least 1 year working within a VETERINARY FIELD is preferred.Must be computer literate; basic computer skills with ability to navigate new software.Excellent communication skills.Ability to multi-task.Ability to work well within a team environment.BenefitsOur employment package for part-time employees includes pet care discounts, 401K with a true match up to 4%, and Employee Assistance Program. Minnieville Animal Hospital, part of the Suveto network of hospitals, is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
Help Desk/Call Center Analyst
Posted 24 days ago
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Job Description
**Required: Secret Clearance**
Serve as a member of a service desk operations team that is the initial point of contact for customer support. Provide efficient, high-quality, and compassionate assistance to Members, former Members, and Families of the Armed Forces or their representatives and to the General Public. All successful candidates are required to be fully COVID-19 vaccinated.
Responsibilities:
- Answer or escalate inquiries for US Military families, DoD Personnel, and the general public in a timely and respectful manner. Inquiries may come in the form of inbound calls, emails, or faxes.
- Ability to identify core issue and utilize the appropriate work procedures to address the issue.
- Handle sensitive calls in a respectful and patient manner.
- Document all interactions in an existing case management system.
- Maintain and update records as communication and documents are received.
- Escalate inquiries to government officials as required.
- Develop an understanding and maintain ongoing knowledge of Arlington National Cemetery.
- Provide general information, directions, and other forms of assistance to the general public.
- Works under direction of Team Lead.
- Other tasks and responsibilities, as assigned.
- Previous experience in Hospitality Industry or in Customer Service preferred.
- Excellent oral and written communication skills.
- Basic computer skills (Microsoft Office).
- Required: Security Clearance: Active or Interim Secret
- Required: Must hold US citizenship.
- Springfield, VA (On-site)
Flexible work from home options available.
Compensation: $45,000.00 - $55,000.00 per year
JCD Staffing is a specialized staffing and consulting firm, focused on working with highly talented technical individuals to provide our clients with a unique, successful hiring experience. Our ability to form long-lasting relationships with both candidates and employers is the foundation of our success and what drives everything we do. Our team knows that cultivating these relationships leads to the most effective results, which drive your company's growth and progress.
Call Center Member Service Associate
Posted today
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Job Description
NASA FCU is on a mission to find exceptional Call Center Member Service Associates who are passionate about delivering exceptional member service. Our homebase is located at 500 Prince George's Blvd in Upper Marlboro, Maryland.
All call center team members must be available to work 40 hours per week with weekday shifts as early as 8 am and as late as 5 pm and Saturdays from 8 am - 2 pm. Working a minimum of two Saturdays per month is also part of the schedule. This is a Remote-Hybrid position with your initial 90-120 days onsite.
Join our mission at NASA Federal Credit Union and be a part of a team that is committed to providing exceptional member service while promoting and selling our innovative products and services!
Responsibilities:
- Assists members with multifaceted online financial services (in-depth understanding of online products and services).
- Performs business account, IRA, and HSA transactions.
- Handles new account opening inquiries.
- Process consumer loans; collecting supporting application documentation and entering loan information into the lending system.
- Advises members regarding available insurance protection (life, disability, gap, etc.).
- Maintains professional telephone skills by adhering to Call Center quality standards and consistent use of the Call Center telephone dialog.
- Participates in Call Center quality initiative by self-monitoring calls using call recording software and making the necessary adjustments to improve individual performance.
- Responds to member inquiries regarding the operation of accounts, account usage charges, access to accounts, interest rates on savings and loan products, resolving account discrepancies, credit, debit and ATM cards, account information, loan applications and assisting members to make the most effective use of services offered by the Credit Union.
- Processes a variety of financial transactions on member accounts including funds transfers, withdrawals, stop payments, loan payments, check orders, and issues cashier's checks and share certificates. May also process daily department mail.
- Maintains a thorough knowledge of Credit Union products and services and actively markets and cross-sells products and services offered by the Credit Union by educating members on the features and benefits of the products.
- Provides efficient and responsive service to members by maintaining an acceptable level of productivity as measured by established Call Center production metrics and actively strives to achieve any assigned goals for loans, deposits, and services.
- Utilizes keyboard, ten-key, and computer navigation skills in order to access multiple systems at the same time while typing and conversing with a member.
- Demonstrates good grammar while utilizing keyboard, ten-key, and computer navigation skills to access multiple systems simultaneously while typing and conversing with a team member.
- Ability to perform all Call Center MSA I duties and functions.
- Assists members with multifaceted online services (in-depth understanding of online products and services).
- Performs business account, IRA, and HSA transactions.
- Handles general new account opening inquiries.
- May handle consumer loan document collection.
- Advises members regarding available insurance protection (life, disability, gap, etc.).
CCMSA I (Basic):
CCMSA II (Broad): Has all job duties of an MSA I
- Call Center MSA I:
- High school diploma or general education degree (GED).
- A minimum of one year of customer service experience.
- Call handling is preferred. Applicable Environments: Financial Institutions, Retail with customer service call centers.
- Call Center MSA II:
- High school diploma or general education degree (GED).
- Experience in a High-Volume Call Center averaging 50-70 inbound calls a day. Applicable Environments: Financial Institutions, Retail with customer service call centers.
- Call Center MSA III:
- High school diploma or general education degree (GED).
- Bank/Credit Union experience in Broad and Advanced financial products, including membership application establishment, document collection, and processing.
- Loan processing experience
- Active knowledge of the processes and practices of Specialty Accounts such as Trusts, IRA, HSA, Wires, Stop Payments, ACH, Estate Accounts, Deceased Customer Accounts, Foreign Non-resident accounts, Custodial Accounts, Business Accounts.
- Experience in a High-Volume Call Center averaging 50-70 inbound calls a day plus outbound calls. Applicable Environments: Financial Institutions, Retail with customer service call centers.
$21 - $5.50 an hour
Call Center MSA I
Less than two years of experience 21.00 ( 43,680)
Greater than two years of experience 22.00 ( 45,760)
Call Center MSA II ( 42,500 - 62,500).
Less than two years of experience 24.00 ( 49,920)
Greater than two years but less than four 24.75 ( 51,480)
Greater than four years 25.50 ( 53,040)
NASA Federal Credit Union offers an array of benefits including comprehensive healthcare, 401(k), paid leave, remote work options for applicable positions, and more.
+Insurance coverage begins the 1st day of the month, following 30 days after hire date.
*100% Credit Union-Paid
Full-Time Employee Benefits (Includes all Part-Time benefits listed below)
Health Insurance (Choice of two nationwide PPO plans)
High Deductible Plan: 100% employer contribution toward premium. (HSA and FSA compatible)+*
Low Deductible Plan: Generous employer contribution toward premium. (FSA compatible)+
Dental Insurance: Generous employer contribution toward premium+
Vision Insurance: Generous employer contribution toward premium+
Long-term Disability Insurance+*
Flexible Spending Medical Account (FSA)+
Flexible Spending Dependent Care Account+
Health Savings Account (HSA)+
Voluntary Supplemental Life Insurance+
Voluntary Dependent Life Insurance+
Voluntary Short-term Disability Insurance+
Voluntary Long-term Care Insurance+
Remote or Remote / Hybrid work options based on position
Part-Time Employee Benefits
401(k) with employer match up to 6% and immediate 100% vesting
Gain Sharing Bonus (eligibility rules apply)*
Life Insurance/AD&D+*
Vacation Leave (excluding Outside Loan Officers)
Sick and Safe Leave
11 Paid Holidays
Education Assistance
Employee Referral Bonus*
Credit Union Membership Eligible
Employee Assistance Program+*
Identity Theft Protection (Additional fee to add family members)+*
Pet Health Insurance
Employee Discount Program
Remote or Remote / Hybrid work options based on position
All benefits are based on meeting NASA Federal Credit Union's eligibility requirements and the carrier's terms and conditions.
WE'RE STRONGER TOGETHER
At NASA Federal Credit Union, we strive to ensure a culture of collaboration, inclusion, and opportunity where everyone can feel valued, appreciated, and respected. We commit to recruit and retain a diverse team with the best talents to live our vision, mission, and values. We recognize that respecting different perspectives and experiences makes us stronger together.
Position is overtime eligible. Posted 2/10/25
IT Call Center Service Desk Training Lead
Posted 4 days ago
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Job Description
Job Location: Springfield, VA, Ashburn, VA, , Orlando, FL, or San Antonio,TX
IT Service Desk Training Lead
Systems Integration, Inc. (SII) is a leading provider of customer experience, cloud-based services, and managed IT solutions. We are seeking a motivated and customer-focused IT Service Desk Training Lead in support of a program for CBP TSD (technology Service Desk) at the Department of Homeland Security (DHS). The Program provides IT support for over 65,000 users worldwide. As the Training Lead, you will design, implement, and deliver training programs for an Enterprise IT Service Desk to ensure staff are equipped with the technical and customer service skills needed for efficient IT support. Service Desk Support services are required 24 hours a day, seven days a week, 365 days a year. The position requires working on site and may be eligible for some remote work if approved by the Program Manager.
Responsibilities:
- Develop and deliver onboarding and refresher training programs.
- Design role-specific technical training aligned with ITIL, HDI, and customer service best practices.
- Maintain and update training SOPs to meet customer standards.
- Evaluate training effectiveness and implement improvements based on feedback.
- Ensure compliance with customer mandatory training requirements.
- Identify and address training needs through regular assessments.
- Adapt training content to reflect technological advancements and trainee feedback.
- Collaborate with Quality Control to align training with performance and quality trends.
- Create and present reports on training metrics and improvement areas.
- Coordinate with departments to align training goals with business objectives.
Qualifications:
- Associate or bachelor's degree (preferred) and 5+ years in IT service desk operations, with 2+ years in training or leadership.
- In depth knowledge of training practices and techniques.
- Minimum 3 years' experience in developing and delivering training programs, creating instructional materials, and evaluating effectiveness in a contact center.
- Strong mentoring, problem-solving, and communication skills.
- Experience with knowledge and learning management systems are a plus.
- Possesses ITIL v4 certification or commit to obtaining it within 6 months.
- Must be a US Citizen and pass a government Public Trust Security clearance with the DHS.
- Experience with one of the following agencies is preferred; USCIS, CISA, CBP, FEMA, ICE
Must be able to pass a federal background check going back 7 years without felonies. Must be able to pass a federal credit check.
Help Desk Analyst
Posted 1 day ago
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Job Description
Geospatial and Cloud Analytics (GCA) is looking for a Help Desk Analyst who is responsible for ensuring an outstanding level of customer service by providing Customer Service Center support to our client located in Quantico, VA. The ideal candidate will have extensive experience in applying best practices to service delivery in a similar, large enterprise environment and a track record of meeting or exceeding contractual service level agreements.
This position offers great growth opportunities to other IT fields, such as Security Operations, Information Assurance, System Administration, Network engineering, and Unified Communications.
Responsibilities:
- Provide technical support and troubleshooting assistance to end-users
- Initiate and resolves service request/problem incidents
- Install, configure, and maintain computer hardware and software
- Assist with the setup and maintenance of user accounts and permissions
- Works with system administrators and developers to ensure services/incidents are completed
- Document all support activities and resolutions in the ticketing system
- Follow standard operating procedures for incident management and escalation
- Provides an outstanding customer service experience in a variety of circumstances across all organizational levels
Requirements:
- Proven experience as a Help Desk Analyst or Customer Service Support
- Strong knowledge of Windows operating systems and desktop support
- Ability to diagnose and resolve hardware and software issues
- Excellent problem-solving skills and attention to detail
- Active Directory experience preferred
- DoD 8570 - IAT Level II (GSEC, Security+ CE, SSCP, or CCNA-Security)
- Inteirm Secret clearance is required to start, must be eligible to obtain a Top Secret with SCI-level adjudication; TS/SCI preferred
GCA is a Small Disadvantaged Veteran Owned company supporting several government contracts. GCA is pleased to offer a competitive benefits package to all full-time employees. Below is a brief overview of our benefits package.
Competitive Compensation
Paid Time off includes 10 federal holidays and 15 additional days.
Bereavement Leave
Parental Leave
Company Paid STD and LTD
Life and AD&D Insurance
Medical, Prescription, Dental, and Vision Coverage
401k Savings and company match
Employee referral program
If you are a motivated individual with a passion for providing technical support, we want to hear from you! Join our team as a Help Desk Analyst and help us ensure smooth operations for our end-users. We offer competitive compensation, professional development opportunities, and a supportive work environment. Apply now to take the next step in your IT career!
Help Desk Analyst
Posted 2 days ago
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Job Description
Job Summary:
JCS Solutions LLC (JCS) is seeking a Helpdesk Analyst to join our service desk operations team as the initial customer service point of contact supporting the Department of Defense, within the National Capital Region (NCR). This role must provide efficient, high-quality, and compassionate assistance to members, former members, and families of the Armed Forces or their representatives and to the General Public. This position offers an excellent opportunity to be part of a high-performing team responsible for supporting a high-velocity collaborative environment, along with tremendous growth potential. If you are interested in a challenge and a great working environment, apply today!
What’s in it for you:
- Join a premier technology firm specializing in innovative solutions.
- Be part of a collaborative, inclusive, and innovative work culture.
- Enjoy tremendous growth potential in a high-performing team environment.
- A robust benefits package:
- Health, dental, and vision insurance
- Life insurance
- Short-and-long term disability
- Paid time off (PTO)
- 401k retirement plan with employer match
- Annual Professional Development Reimbursement Program
- And more!
The specific duties include but are not necessarily limited to the following:
- Answer or escalate inquiries for US Military families, DoD Personnel, and the general public in a timely and respectful manner. Inquiries may come in the form of inbound calls, emails, or faxes.
- Ability to identify core issues and utilize the appropriate work procedures to address the issue.
- Handle sensitive calls in a respectful and patient manner.
- Document all interactions in an existing case management system.
- Maintain and update records as communication and documents are re received.
- Escalate inquiries to government officials as required.
- Develop an understanding and maintain ongoing knowledge of Arlington National Cemetery.
- Provide general information, directions, and other forms of assistance to the general public.
- Works under direction of Team Lead.
- Other tasks and responsibilities, as assigned.
What you will bring:
- Must be a U.S. Citizen.
- Must have an Active or Interim Secret clearance
- 2 Years previous experience in Hospitality Industry or in Customer Service preferred.
- Excellent oral and written communication skills.
- Basic computer skills (Microsoft Office).
How you will wow us:
- Experience with Microsoft Dynamics
JCS Solutions LLC (JCS) is a premier technology firm specializing in enterprise-wide capabilities including cloud and infrastructure solutions, cyber security, digital modernization, next generation technologies enablement, software solutions, and mission support services dedicated to providing the highest quality of services and solutions. JCS delivers expert management consulting and information technology (IT) solutions to federal agencies.
We are a learning organization that promotes a work culture of collaboration, inclusiveness, inspiration and innovation.
JCS has been certified as a Great Place to Work four years in a row and was awarded as Washington Post’s Top Places to Work for 2024 and 2025.
Our employees embody our core values, and we are looking for others who do too!
- Customer Experience: Strive for excellence and delight our clients
- Innovation: Embrace creative thinking to enable continual growth and powerful solutions
- Accountability: Take ownership of and pride in our actions and service delivery
- Inspire: Be inspired to be your best self and have fun in the process
- Integrity: Do the right thing, the right way, every time!
- Stewardship: Careful management of something entrusted to us.
Commitment to Non-Discrimination
All qualified applicants will receive consideration for employment without regard to any status protected by applicable federal, state, or local laws.
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Help Desk Manager
Posted 3 days ago
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Help Desk Manager
Category: Business Consulting, Strategy and Digital Transformation
Main location: United States, Virginia, Fort Belvoir
Position ID: J0525-1414
Employment Type: Full Time
U.S. - CGI Federal - Making a real impact (
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Position Description:
We are looking for a Helpdesk Manager to lead and oversee our helpdesk team. In this role, you will monitor, support, and manage computer processing activities, ensuring seamless operations and prompt responses to trouble reports. Your leadership will be key in coordinating and supervising helpdesk operations, driving efficiency and excellence in customer support. Join us to make a significant impact by enhancing our helpdesk services and ensuring optimal performance across all operations. This position is located in USA VA Fort Belvoir.
Your future duties and responsibilities:
-Maintain configurations for upgrades and system capabilities.
-Develop, enhance, and maintain Reports, Interfaces, Conversions, Extensions, Forms, and Workflows.
-Provide functional, technical, architectural, and compliance support.
-Conduct user-based training events, create training materials, and prepare Computer-Based Training (CBT) materials.
-Advise on organizational change and training principles.
-Create and maintain online system help using Oracle User Productivity Kit (UPK) tool.
-Ensure DAI Help Desk support contractor staff is trained.
-Configure Commercial Off-The-Shelf (COTS) application software.
-Conduct requirements definition, design, and deployment of custom code.
-Provide development services including design, programming, and installation/deployment.
-Support Oracle E-Business Suite (EBS) modules and reporting.
-Maintain compliance with Department of Defense (DoD) policies.
-Implement and manage Virtual Desktop Infrastructure (VDI) solution.
-Maintain Defense Information Systems Agency (DISA) Secure Cloud Computing Architecture (SCCA)/Cloud Access Point (CAP) connection.
-Perform system administration duties on Operating Systems (OS), Databases (DB), and DAI application.
-Implement Information Assurance policies, Security Technical Implementation Guides (STIGS), and Assured Compliance Assessment Solution (ACAS) scans.
-Report and remedy data breaches.
-Maintain compatibility and interoperability with Government systems.
-Provide Federal Risk and Authorization Management Program (FedRAMP) self-assessment reports and physical locations lists.
Required qualifications to be successful in this role:
-Clearance: Secret Clearance Required
-Must have 5+ years of relevant experience in system analysis, evaluation, and implementation.
-Experience in maintaining and enhancing Enterprise Resource Planning (ERP) systems, particularly Oracle EBS.
-Knowledge of Reports, Interfaces, Conversions, Extensions, Forms, and Workflows.
-Experience in training and user support.
-Familiarity with cloud infrastructure and cybersecurity standards.
-Ability to manage and execute data conversion processes.
-Strong understanding of federal and DoD regulations.
-Expertise in Oracle applications and configurations.
-Proficiency in technical support and troubleshooting.
-Knowledge of Information Technology Infrastructure Library (ITIL) processes and Continuity of Operations (COOP) disaster recovery planning.
-Experience with cloud infrastructure maintenance.
-Understanding of cybersecurity and audit readiness.
-Ability to develop training and documentation.
-Experience in software development and configuration management.
Desired qualifications/non-essential skills required:
-One of the following certifications: IAT-II security certification: CCNA Security, CySA+, GICSP, GSEC, Security+ CE, CND, SSCP, CASP+ CE, CCNP Security, CISA, CISSP, CISSA, GCED, GCIH, or CCSP
-One of the following certifications: Oracle Cloud Infrastructure (OCI) Foundations 2020 Certified Associate, Oracle Certified Associate (OCA), Oracle WebLogic Server 12c Administrator, Oracle Java SE 8 Programmer I, Oracle Enterprise Manager 12c Essentials (OEM 12c), Oracle Business Intelligence Publisher (BIP) 12c R1: Fundamentals, Oracle Planning 202x Certified Implementation Specialist (CIS), and Oracle Identity Governance 12c: Essentials.
CGI is required by law in some jurisdictions to include a reasonable estimate of the compensation range for this role. The determination of this range includes various factors not limited to skill set, level, experience, relevant training, and licensure and certifications. To support the ability to reward for merit-based performance, CGI typically does not hire individuals at or near the top of the range for their role. Compensation decisions are dependent on the facts and circumstances of each case. A reasonable estimate of the current range for this role in the U.S. is $61,900.00 - $137,100.00.
CGI Federal's benefits are offered to eligible professionals on their first day of employment to include:
• Competitive compensation
• Comprehensive insurance options
• Matching contributions through the 401(k) plan and the share purchase plan
• Paid time off for vacation, holidays, and sick time
• Paid parental leave
• Learning opportunities and tuition assistance
• Wellness and Well-being programs
#CGIFederalJob
#ClearanceJobs
#CGIdaicareers
#79570
Skills:
- Oracle
What you can expect from us:
Together, as owners, let’s turn meaningful insights into action.
Life at CGI is rooted in ownership, teamwork, respect and belonging. Here, you’ll reach your full potential because…
You are invited to be an owner from day 1 as we work together to bring our Dream to life. That’s why we call ourselves CGI Partners rather than employees. We benefit from our collective success and actively shape our company’s strategy and direction.
Your work creates value. You’ll develop innovative solutions and build relationships with teammates and clients while accessing global capabilities to scale your ideas, embrace new opportunities, and benefit from expansive industry and technology expertise.
You’ll shape your career by joining a company built to grow and last. You’ll be supported by leaders who care about your health and well-being and provide you with opportunities to deepen your skills and broaden your horizons.
Come join our team—one of the largest IT and business consulting services firms in the world.
Qualified applicants will receive consideration for employment without regard to their race, ethnicity, ancestry, color, sex, religion, creed, age, national origin, citizenship status, disability, pregnancy, medical condition, military and veteran status, marital status, sexual orientation or perceived sexual orientation, gender, gender identity, and gender expression, familial status or responsibilities, reproductive health decisions, political affiliation, genetic information, height, weight, or any other legally protected status or characteristics to the extent required by applicable federal, state, and/or local laws where we do business.
CGI provides reasonable accommodations to qualified individuals with disabilities. If you need an accommodation to apply for a job in the U.S., please email the CGI U.S. Employment Compliance mailbox at . You will need to reference the Position ID of the position in which you are interested. Your message will be routed to the appropriate recruiter who will assist you. Please note, this email address is only to be used for those individuals who need an accommodation to apply for a job. Emails for any other reason or those that do not include a Position ID will not be returned.
We make it easy to translate military experience and skills! Clickhere ( to be directed to our site that is dedicated to veterans and transitioning service members.
All CGI offers of employment in the U.S. are contingent upon the ability to successfully complete a background investigation. Background investigation components can vary dependent upon specific assignment and/or level of US government security clearance held. Dependent upon role and/or federal government security clearance requirements, and in accordance with applicable laws, some background investigations may include a credit check. CGI will consider for employment qualified applicants with arrests and conviction records in accordance with all local regulations and ordinances.
CGI will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with CGI’s legal duty to furnish information.
Help Desk Manager
Posted 5 days ago
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DI is looking for a Help Desk Manager in Quantico, Virginia. This is an onsite position
**This position is contingent upon award of contract**
Job Responsibilities:
- The CODIS Help Desk provides CODIS software application support to the worldwide CODIS Community. The Help Desk is available to provide CODIS-related technical advice and troubleshooting to supported configurations. The CODIS Help Desk is also responsible for helping laboratories with general IT issues that may affect CODIS.
- Provide operations labor, support, and services to include a CODIS Help Desk to the CODIS program management and all users (domestic and international) of the CODIS and related software (to include website, LMS, survey tool, and CRE). The CODIS Help Desk will support all deployed and subsequent CODIS versions that may be released during the life cycle of this contract.
- The required service level of the Help Desk is to support a current user base of approximately 3,000 users which can be expected to grow by at least 10% during a specific period-of-performance (PoP) (typically 12-months).
- Manage Help Desk Tickets
- Develop a Help Desk Training Plan to include all aspects of CODIS, appropriate networking and active directory topics, and other topics important to supporting the CODIS community.
- Support for up to four (4) major versions of each CODIS software application (CODIS, SAPS, and CRE)
- Provide Help Desk services covering 7:00 am Eastern Standard Time (EST) through 8:00 pm EST.
Required Skills/Experience:
- A minimum of five (5) years' experience as a help desk manager in program of similar scope, type, and complexity.
- Documented troubleshooting skills and experience on software.
- Exceptional communication skills.
- Minimum of three (3) years of working experience with the latest version of Microsoft Office Suite (Word, Excel, and PowerPoint) and SharePoint (User).
- One (1) year experience with and knowledge of CODIS is Preferred.
- At least a top secret level security Clearance
Data Intelligence, DI is an established small business that has supported the critical missions of our government clients since 2005. We provide full life cycle system development, systems engineering, cybersecurity, and supporting analytical and logistics support to C4ISR and other complex systems. We are an equal opportunity employer that offers competitive salaries, comprehensive benefits, a team-oriented environment, and opportunities for advancement. Our excellent employee retention record reflects our employee focus. We work with Veteran's organization to proactively hire those who have served our country. We offer medical, dental and vision insurance, 401k, PTO and 11 paid holidays.
Data Intelligence is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, age, color, religion, creed, sex, sexual orientation, gender identity, national origin, disability, or protected Veteran status.
Help Desk Manager
Posted 5 days ago
Job Viewed
Job Description
Category: Business Consulting, Strategy and Digital Transformation
Main location: United States, Virginia, Fort Belvoir
Position ID:J0525-1414
Employment Type: Full Time
U.S. - CGI Federal - Making a real impact
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Position Description:
We are looking for a Helpdesk Manager to lead and oversee our helpdesk team. In this role, you will monitor, support, and manage computer processing activities, ensuring seamless operations and prompt responses to trouble reports. Your leadership will be key in coordinating and supervising helpdesk operations, driving efficiency and excellence in customer support. Join us to make a significant impact by enhancing our helpdesk services and ensuring optimal performance across all operations. This position is located in USA VA Fort Belvoir.
Your future duties and responsibilities:
-Maintain configurations for upgrades and system capabilities.
-Develop, enhance, and maintain Reports, Interfaces, Conversions, Extensions, Forms, and Workflows.
-Provide functional, technical, architectural, and compliance support.
-Conduct user-based training events, create training materials, and prepare Computer-Based Training (CBT) materials.
-Advise on organizational change and training principles.
-Create and maintain online system help using Oracle User Productivity Kit (UPK) tool.
-Ensure DAI Help Desk support contractor staff is trained.
-Configure Commercial Off-The-Shelf (COTS) application software.
-Conduct requirements definition, design, and deployment of custom code.
-Provide development services including design, programming, and installation/deployment.
-Support Oracle E-Business Suite (EBS) modules and reporting.
-Maintain compliance with Department of Defense (DoD) policies.
-Implement and manage Virtual Desktop Infrastructure (VDI) solution.
-Maintain Defense Information Systems Agency (DISA) Secure Cloud Computing Architecture (SCCA)/Cloud Access Point (CAP) connection.
-Perform system administration duties on Operating Systems (OS), Databases (DB), and DAI application.
-Implement Information Assurance policies, Security Technical Implementation Guides (STIGS), and Assured Compliance Assessment Solution (ACAS) scans.
-Report and remedy data breaches.
-Maintain compatibility and interoperability with Government systems.
-Provide Federal Risk and Authorization Management Program (FedRAMP) self-assessment reports and physical locations lists.
Required qualifications to be successful in this role:
-Clearance: Secret Clearance Required
-Must have 5+ years of relevant experience in system analysis, evaluation, and implementation.
-Experience in maintaining and enhancing Enterprise Resource Planning (ERP) systems, particularly Oracle EBS.
-Knowledge of Reports, Interfaces, Conversions, Extensions, Forms, and Workflows.
-Experience in training and user support.
-Familiarity with cloud infrastructure and cybersecurity standards.
-Ability to manage and execute data conversion processes.
-Strong understanding of federal and DoD regulations.
-Expertise in Oracle applications and configurations.
-Proficiency in technical support and troubleshooting.
-Knowledge of Information Technology Infrastructure Library (ITIL) processes and Continuity of Operations (COOP) disaster recovery planning.
-Experience with cloud infrastructure maintenance.
-Understanding of cybersecurity and audit readiness.
-Ability to develop training and documentation.
-Experience in software development and configuration management.
Desired qualifications/non-essential skills required:
-One of the following certifications: IAT-II security certification: CCNA Security, CySA+, GICSP, GSEC, Security+ CE, CND, SSCP, CASP+ CE, CCNP Security, CISA, CISSP, CISSA, GCED, GCIH, or CCSP
-One of the following certifications: Oracle Cloud Infrastructure (OCI) Foundations 2020 Certified Associate, Oracle Certified Associate (OCA), Oracle WebLogic Server 12c Administrator, Oracle Java SE 8 Programmer I, Oracle Enterprise Manager 12c Essentials (OEM 12c), Oracle Business Intelligence Publisher (BIP) 12c R1: Fundamentals, Oracle Planning 202x Certified Implementation Specialist (CIS), and Oracle Identity Governance 12c: Essentials.
CGI is required by law in some jurisdictions to include a reasonable estimate of the compensation range for this role. The determination of this range includes various factors not limited to skill set, level, experience, relevant training, and licensure and certifications. To support the ability to reward for merit-based performance, CGI typically does not hire individuals at or near the top of the range for their role. Compensation decisions are dependent on the facts and circumstances of each case. A reasonable estimate of the current range for this role in the U.S. is $61,900.00 - $137,100.00.
CGI Federal's benefits are offered to eligible professionals on their first day of employment to include:
• Competitive compensation
• Comprehensive insurance options
• Matching contributions through the 401(k) plan and the share purchase plan
• Paid time off for vacation, holidays, and sick time
• Paid parental leave
• Learning opportunities and tuition assistance
• Wellness and Well-being programs
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Skills:
- Oracle
What you can expect from us:
Together, as owners, let's turn meaningful insights into action.
Life at CGI is rooted in ownership, teamwork, respect and belonging. Here, you'll reach your full potential because.
You are invited to be an owner from day 1 as we work together to bring our Dream to life. That's why we call ourselves CGI Partners rather than employees. We benefit from our collective success and actively shape our company's strategy and direction.
Your work creates value. You'll develop innovative solutions and build relationships with teammates and clients while accessing global capabilities to scale your ideas, embrace new opportunities, and benefit from expansive industry and technology expertise.
You'll shape your career by joining a company built to grow and last. You'll be supported by leaders who care about your health and well-being and provide you with opportunities to deepen your skills and broaden your horizons.
Come join our team-one of the largest IT and business consulting services firms in the world.
Qualified applicants will receive consideration for employment without regard to their race, ethnicity, ancestry, color, sex, religion, creed, age, national origin, citizenship status, disability, pregnancy, medical condition, military and veteran status, marital status, sexual orientation or perceived sexual orientation, gender, gender identity, and gender expression, familial status or responsibilities, reproductive health decisions, political affiliation, genetic information, height, weight, or any other legally protected status or characteristics to the extent required by applicable federal, state, and/or local laws where we do business.
CGI provides reasonable accommodations to qualified individuals with disabilities. If you need an accommodation to apply for a job in the U.S., please email the CGI U.S. Employment Compliance mailbox at You will need to reference the Position ID of the position in which you are interested. Your message will be routed to the appropriate recruiter who will assist you. Please note, this email address is only to be used for those individuals who need an accommodation to apply for a job. Emails for any other reason or those that do not include a Position ID will not be returned.
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All CGI offers of employment in the U.S. are contingent upon the ability to successfully complete a background investigation. Background investigation components can vary dependent upon specific assignment and/or level of US government security clearance held. Dependent upon role and/or federal government security clearance requirements, and in accordance with applicable laws, some background investigations may include a credit check. CGI will consider for employment qualified applicants with arrests and conviction records in accordance with all local regulations and ordinances.
CGI will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with CGI's legal duty to furnish information.