134 Customer Service Representatives jobs in Lambertville

Job Description

Job Description

Job Title:  Help Desk Technician - Tier 1
Company:  Virtual Technologies Group (VTG) 
Location:  Maumee, OH (hybrid)
Position Type:  Full-time 
Compensation Range:  $18-20/hr plus comprehensive benefit package

Company Overview:
Be the HERO  for your company again! Join Virtual Technologies Group for an opportunity to tackle complex technology challenges and make a significant impact. Our company supports numerous clients, has a broad array of high-tech resources at your disposal, and fosters close client relationships. We boast the leading technical team nationwide and are expanding our workforce to better serve our customer base.

We offer diverse tech solutions at Virtual Technologies Group, ranging from managed IT services and hosted voice services for resellers and direct clients, to cybersecurity as well as physical security offerings. Additionally, we develop custom software and provide educational support in testing and fleet management for educational institutions.

Benefit Offerings:
-Medical, dental, and vision
-401K with company match
-Short-term and long-term disability coverage paid for by the company
-Life insurance paid for by the company with a buy up option for you and your family
-Flexible work schedule

Job Overview:   
The Tier 1 Help Desk Technician provides expeditious support leveraged through various backend platforms to meet and exceed goals and expectations that have been stipulated by clients. Support is primarily performed over the phone, through a ticket system and/or through remote methods for hardware and software support.  

Location and Hours: This job is located on site at our Maumee, OH office location, with the opportunity for future remote / hybrid work. Tier 1 Helpdesk Technicians are required to work in-office during normal business hours.
 
Responsibilities/Job Functions:     

• The main responsibility of a Tier 1 Help Desk Technician is to answer the phone and work the ticket boards. 

• Troubleshoot and resolve computer-related issues with end users remotely and over the phone.  

• Proactively monitor tickets to prevent larger issues from occurring and watch for priority one (P1) and VIP User tickets.  

• Manage accounts through Microsoft Active Directory/ Entra ID and Office 365.  

• Setup and configuration of Microsoft Office products and many other software products.  

• Identify and troubleshoot VoIP related tickets – extension issues, voicemail reset, connectivity issues.

• Handle customer issues in an organized fashion through a ticketing system.  

• Communicate with coworkers to escalate tickets as needed to Tier 2 Help Desk Technicians. 

Minimum Qualifications:   

• Customer service experience is a must.

• Excellent with oral and written communication.  

• Ability to quickly solve problems. 

• Flexibility in a dynamic work environment.  

• Entry level industry certifications are a plus.

• Experience in VoIP platforms a plus.

• Multitasking and completing projects according to their scheduled deadlines.  

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Job Description

Job Description

Call Center Manager – Lead a dynamic team of sales-driven call center representatives who specialize in delivering exceptional customer experiences through outstanding service, precise assessment of service eligibility, accurate appointment scheduling, and thorough appointment confirmations.

About Us:

Founded in 2000, Integrity Home Exteriors is a leading provider of high-quality roofing, windows, insulation, siding, and more across Northwest Ohio and Southeast Michigan. We're a growing company built on craftsmanship, customer satisfaction, and strong values. At Integrity, our call center team is often the first voice our customers hear, thus setting the tone for the exceptional customer experience we deliver.

Why Join Us?

If you’re an experienced leader who thrives on coaching teams and hitting performance goals, this is your chance to take ownership of a department that directly impacts the company’s growth. You’ll play a key role in shaping team culture, driving results, and elevating the customer experience in a supportive, motivating, and sales-oriented environment.

Our Core Values :

• Family : We treat everyone like family—from our dedicated staff to our loyal clients. We’re all in this together!
  
• Integrity : We prioritize honesty and integrity, always doing what’s right, even when no one is watching.
  
• Pursuit of Elite : "Good enough" isn’t part of our vocabulary. We strive to exceed standards with fair pricing, lifetime warranties, and other top benefits.
  
• Serving Others : We take pride in our work and treat everyone with the utmost respect and gratitude.
  

Recent Awards:

• Better Business Bureau Torch Award for Ethics 2024
  
• Top Workplaces USA 2024
  
• Top Workplaces USA 2023
  
• A+ Better Business Bureau Rating
  

Weekly Schedule:

Monday - Friday: 8am - 5pm

No weekends

Daily Tasks:

• Lead and coach a sales-oriented team of 8–10 local and remote call center reps focused on appointment setting, confirmations, and both inbound/outbound calls
  
• Conduct daily team huddles and bi-weekly 1:1 coaching sessions
  
• Collaborate with upper management to hit growth and performance targets
  
• Foster a positive, high-energy, sales-driven team culture
  
• Streamline processes to improve speed-to-lead and overall efficiency
  
• Become an expert in our call scripts and ensure consistent use
  
• Monitor and report on team KPIs and metrics daily
  
• Unlock the potential and maximize the efficiency of each member of the call center team
  

Job Type:

Full-time

Pay Range:

$58,000.00 - $63,000.00 per year (Base salary is negotiable and there will be opportunities to gain supplemental commission. This will be further explained during the interview process.)

Supplemental pay types:

Team KPI Based Commission Pay

Requirements

Sales Closing Experience

Excellent Communication Skills

Call Center Team and/or Call Oriented Sales Team Experience

Process Implementation Experience

Daily Team KPI Reporting Experience

Appointment Setting Experience

Appointment Confirmation Experience

CRM Management and Reporting Experience

Benefits

401(k) matching

Dental insurance

Employee discount

Health insurance

Vision Insurance

Health Savings Account option

Paid time off

Weekly Pay

Job Description

Job Description

Description:

Now Hiring: Call Center Agent | Full-Time

Weekly Pay • Uncapped Bonuses • No Cold Calling!

Are you ready to take control of your income and grow your career with one of the fastest-growing home improvement companies in the U.S? Erie Home is looking for energetic, motivated individuals to join our team as Call Center Agents!

No cold calls. No chasing leads. You’ll be speaking directly with homeowners who have already shown interest in our products. If you want a job where your skills will earn you more income, this is the job for you.

Why Choose Erie Home?

• Earn $800 - $,000+ per week – Base pay + weekly & monthly bonuses.
• Top Performers Earn $7 K+ Annually – High earning potential with uncapped bonuses!
• Thrive in a performance-based role? You’ll fit right in - This role is perfect for those with a sales-driven mindset who are motivated by results and rewards.
• Paid Training & Career Growth – Leadership development & promotion opportunities.
• Comprehensive Benefits – Medical, dental, vision, PTO, 401(k) with company match.
• Paid Time Off – Receive 2 weeks (prorated) in your first year
• Up to a $5,000 Mil tary Hiring Bonus – opportunities to attend an ECHO Leadership Retreat.

Day in the Life:

• Connect with interested homeowners and schedule appointments using our proven scripts and rebuttals designed for success.
• Engage & qualify customers, sharing benefits of our products and scheduling consultations.
• Use a dual-monitor system to ensure accurate data collection.
• Create a great first impression as one of the first points of contact.

Requirements:

• Reliable transportation to our Toledo office.
• Schedule flexibility – Work 4 weekdays + 1 weekend day (12 pm – 9 pm).
• Strong computer skills, typing abilities, and multitasking.
• A positive attitude, great communication skills, and team spirit.

Start Your Career With a Company That’s Going Places

At Erie Home, we don’t just offer jobs—we build careers. With rapid expansion across the U.S. and a performance-driven culture, this is your opportunity to join a company where your hard work translates into real earning potential and long-term growth.

Apply Now and discover more about our opportunities at workaterie.com!

Erie Home is an equal opportunity employer and does not discriminate based on race, color, religion, sex, national origin, political affiliation, sexual orientation, marital status, disability, age, military service, or any other protected class. If you need reasonable accommodation due to a disability, please contact Human Resources with your request and contact information.

Job Description

Job Description

Benefits:

• 401(k)
• 401(k) matching
• Competitive salary
• Employee discounts
• Health insurance
• Paid time off
• Profit sharing
• Vision insurance

Job Summary
Appliance Center is looking for a Customer Service Representative to join our Call Center Resolution team! As a Customer Service Representative, you are a key member of the team. Exemplifying our code of values, you show respect and courtesy to all customers and employees.
This position is right for you if you are self-motivated, energetic, and enjoy helping people. Ideally you are driven to provide the highest level of customer service and satisfaction and able to effectively manage a variety of situations on a day-to-day basis.

Responsibilities:

• Receive incoming calls in a professional and courteous manner
• Perform other duties as needed which may include cross-training in related positions

Qualifications:

• Strong written and verbal communication skills
• Detail-oriented with strong data entry skills
• Positive Attitude
• Team player who can work independently

Benefits/Perks

• Flexible Scheduling
• Growth and Career Advancement Opportunities
• Great Working Environment
• Weekend schedule bonuses

Job Description

Job Description

General Summary:

Is a clerical support staff person responsible for the management of the Practice’s Call Center. Monitors phone call response time and provides update reports on staff response times and dropped calls. Arranges for new phone equipment. Trouble shoots system and reports problems to phone provider and internet provider. Collaborates with TCI network specialists to assure proper functioning of system. Responsible for phone call management in main office and assures excellent customer service. Responsible for rescheduling appointments. Responsible for addressing Phytel report issues each morning

Works under the supervision of the Main Office Manager

Principal Duties & Responsibilities:

Standard 1 – Main Office Phone calls

• Monitors call center activity and provide direction to staff to assure timely response times to incoming calls.
  1. Directs ACD group staff logins to assure adequate phone coverage in all offices.
• Provides call coverage to all satellite offices as needed
• Serves as main office operator
• Trains new employees on the phone system and monitors for proper use
• Uses phone system reports to investigate patient and physician complaints
• Coordinates maintenance of system including assignment and reassignment of numbers, moves, etc.
• Coordinates after hours service

• Processes incoming and outgoing faxes
• Monitors and maintains main office fax machines

Standard 2 – Maintenance and monitoring of phone system and call response times

• Coordinates requests for new phones and changes in the system
• Ensures voicemail is working properly
• Troubleshoots telephone problems and orders repairs
  • Reports problems to phone support company (CDS)
• Assigns telephone numbers and equipment; orders equipment
• Prepares reports and monitors telephone usage and associated expenses
  • Reviews monthly phone bill and approves allocations to cost centers
  • Reports any abnormal usage, costs and special needs
  • Maintains appropriate logs and records.

Standard 3 – Scheduling responsibilities

• Coordinates Phytel implementation and ongoing use of patient reminder call system
• Schedules/Reschedules patients who call

Standard 4 – Behavior

Communication

• Exhibits excellent written and verbal skills.
• Utilizes assertive communication skills in addressing concerns or problems.
• Participates as a member of organization/institutional committees as requested.

Initiative

• Able to conceive innovative strategies and ideas for the center, exhibiting “out of the box” thinking.
• Performs job duties effectively with minimal direction.
• Initiates new ideas and projects that enhance patient care or other aspects of services and care.

Team Orientation

• Service as a team member among co-workers and peers.
• Participates in TCCC activities that enhance patient care and work surroundings.

Patient Privacy

• Participates in assuring that all personally identifiable healthcare information of the patient will be maintained confidential.
• Assures that any oral or written disclosure of personally identifiable healthcare information should be minimum necessary to serve the purpose of performing quality care to the patient.
• Understands any disclosure outside payment, treatment, or healthcare operations requires written patient authorization in each instance.

Respect

• Understands and demonstrates sensitivity to the cultural diversity of patients, staff, and visitors.

Knowledge, Skills & Abilities Required:

Required:

- Knowledge of communications equipment and repair procedures

- Knowledge of voice over internet phone system operations

- Knowledge of telephone and voicemail systems

- Skill in operating telephone communication systems

- Skill in gathering, analyzing and evaluating data

- Ability to read, understands, and follows oral and written instruction.

- Ability to handle stressful situations and react calmly

- Ability to establish and maintain effective working relationships with staff

- Ability to communicate clearly and effectively orally and in writing.

- Ability to excel in an environment of constant change, problems and unexpected interruptions, where extreme pressure to deliver results is expected.

- Skills in establishing and maintaining effective working relationships with physicians and non-physician support staff.

- Knowledge of computer systems and applications.

- Working knowledge of Clinical IT applications.

- Consistently arrives at work, on time and completes all tasks within established time frame.

- Seeks appropriate tasks when primary tasks are completed and assists co-workers as needed.

- Flexibility and ability to adjust to a constantly changing work environment

- Adheres to clinic’s policies and procedures.

Education:

- High School Diploma required; post high school education preferred.

- Scheduling experience and multiline phone system experience required.

At MSC, we are dedicated to enhancing patient comfort and quality of life with over 75 years of experience and accredited by the Accreditation Commission for Health Care (ACHC).

MSC is a 13 -Time recipient of the prestigious NorthCoast 99 Award as a Top Workplace to work!

MSC is a two-time recipient of the prestigious National HME Excellence Award for Best Home Medical Equipment company in the US.

In addition, MSC is very proud to announce its debut on the Inc. 5000 list in 2024, marking a significant milestone in our company's growth and success!

Part Time: Days: Monday's, Wednesday's & Friday's

Hours of Work Options include: 9:30 am - 6:00 pm or 8:30 am - 5 pm

• Competitive Pay
• Advancement Opportunities
• Pet Insurance
• Employee Referral Bonus Program
• Social Recognition Program
• Employee Engagement Opportunities
• CALM App
• Company Discounts
• Payactiv/On-Demand Pay
• Paid vacation, YOU days (Mental Health Days)

Case Management Contact Center Specialist are responsible for incoming phone inquiries related to Respiratory, Durable Medical Equipment and Re-Supplies, working to ensure excellent customer service.

Responsibilities and Duties:

• Manage high volume of inbound calls in a timely manner.
• Follow call center "scripts" when managing different topics.
• Identify customers' needs, clarify, and confirm information, research the issue, and provide solutions.
• Verify insurance coverage.
• Utilize listening skills to ensure patients' needs or concerns regarding their equipment or services are addressed timely.
• Ensure that all customer requests are managed accurately and effectively.
• Input patient information and orders into the system, as necessary.
• Collect method of payment when applicable based on equipment and insurance guidelines required by MSC protocol.
• Excellent communication skills to interact with customers over the phone and provide support.
• Ability to accurately document patient and referral interactions, inducing issue descriptions, resolutions, and follow-up actions taken.
• Responsible for meeting personal and team qualitative and quantitative targets.
• Knowledge of privacy and data protection regulations, such as the Health Insurance Portability and Accountability Act (HIPAA)
• Ability to work effectively as part of a team, collaborating with other contact center specialists, technicians, and healthcare professionals.
• Strong organizational skills to manage multiple customers' enquiries and manage tasks simultaneously.
• Perform other duties as assigned.

Qualifications:

• Education: Graduate of an accredited High School

Requirements and Skills:

• Minimum of 1 year of progressively responsible customer service experience preferred.
• Customer oriented with excellent oral and written communication skills.
• Pleasant personality with excellent phone and interpersonal and organizational skills.
• Ability to prioritize and manage time effectively.
• Initiative-taking, Collaborator
• Build sustainable relationships and engage customers by taking the extra mile.
• Works well independently and in a demanding environment

Pay Starts no less than $17/hour

As the only global provider of commercial solutions, IQVIA understands what it takes to deliver nationally and internationally. Our teams help biopharma, medical device and diagnostic companies get their therapies to the people who need them. We help customers gain insight and access to their markets and ultimately demonstrate their product's value to payers, physicians, and patients. A significant part of our business is providing patient support programs on the behalf of our customers. With the right experience, you can help provide support to patients in need of available therapies.
IQVIA has the world's largest Commercial Sales & Medical Solutions (CSMS) organization dedicated to the launch and marketing of pharmaceutical and medical products. With a focus on providing talent for patient support, field/inside sales, medical device support, clinical support, and medical affairs our CSMS division has 10,000+ field professionals in more than 30 countries addressing physician and patient needs.
We are excited to announce that currently we are looking for a 100% remote (work from home-WFH) contract **Pharmacy Support Call Center Representative** to join our team. In this position, you will provide payment assistance solutions such as co-pay cards or vouchers. The **Pharmacy Support Call Center Representative** is primarily responsible for fielding requests such as: card activation, program eligibility, explanation of program benefit and explanation/troubleshooting of submission rejection.
**Role Purpose:**
+ Primary Call Center contact for patients, pharmacies and medical professionals utilizing an Opus Health program. Call Center Representatives are responsible for fielding requests such as: card activation, program eligibility, explanation of program benefit and explanation/troubleshooting of submission rejection.
**Job Responsibilities:**
+ Provide initial support for customer requests via telephone, email, fax, or other available means of contact to the Support Center
+ Quickly assess the user's issue and provides first level support for problem resolution
+ Document information specific to the resolution and escalate unresolved issues expeditiously to the appropriate area
+ Recognize operational challenges and suggest recommendations to management, as necessary
+ Ability to work 40 hours per week (shifts available: 8:00 am - 5:00 pm EST or, 9:00 am - 6:00 pm EST or, 10:00 am - 7:00 pm ET or, 11:00 am EST - 8:00pm EST) under moderate supervision
**Minimum Education & Experience:**
+ High School Diploma or equivalent
+ Pharmacy Technician experience required
+ HIPAA certified
+ Call center experience required (3+ years preferred)
+ Experience in medical claim processing is a plus
+ Bi-lingual (English/Spanish) is a plus
**The pay range for this role is $18.00 per hour.**
**IQVIA** is an Equal Opportunity Employer. We cultivate a diverse corporate culture across the 100+ countries where we operate, celebrating and rewarding teamwork and inclusiveness. By embracing our differences, we create innovative solutions that are good for IQVIA, our clients, and the advancement of healthcare everywhere. This role will be a contract role with IQVIA managed by an external agency, with the opportunity to be converted to an IQVIA full-time employee.
#LI-CES
#LI-Remote
#LI-DNP
IQVIA is a leading global provider of clinical research services, commercial insights and healthcare intelligence to the life sciences and healthcare industries. We create intelligent connections to accelerate the development and commercialization of innovative medical treatments to help improve patient outcomes and population health worldwide. Learn more at is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other status protected by applicable law. potential base pay range for this role is $18.00 per hour. The actual base pay offered may vary based on a number of factors including job-related qualifications such as knowledge, skills, education, and experience; location; and/or schedule (full or part-time). Dependent on the position offered, incentive plans, bonuses, and/or other forms of compensation may be offered, in addition to a range of health and welfare and/or other benefits.
IQVIA is a leading global provider of clinical research services, commercial insights and healthcare intelligence to the life sciences and healthcare industries. We create connections that accelerate the development and commercialization of innovative medical treatments. Everything we do is part of a journey to improve patient outcomes and population health worldwide.
To get there, we seek out diverse talent with curious minds and a relentless commitment to innovation and impact. No matter your role, everyone at IQVIA contributes to our shared goal of helping customers improve the lives of patients everywhere. Thank you for your interest in growing your career with us.
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