210 Customer Service Representatives jobs in Lexington

BAYADA Home Health Care is seeking a **Client Services Manager** in our **Columbia, SC Medicare Certified Home Health Visits Office.**
If you are looking for an exciting career opportunity in a growing industry, a Client Services Manager could be the position for you. BAYADA believes that our clients and their families deserve home health care delivered with compassion, excellence, and reliability. We want you to apply your energy and skills in this dynamic, entrepreneurial environment and become an integral part of a caring, professional team that is instrumental in providing the highest quality care to our clients.
**Responsibilities for a Client Services Manager:**
+ Provide superior customer service and quality home care
+ Focus on managing coordination of client services and emergent scheduling issues
+ Manage your Client Services Manager caseload while proactively growing it
+ Build lasting relationships with clients, referral sources, payors and community organizations
+ Develop strong, communicative relationships with the team
+ Maintain effective fiscal management of your caseload by monitoring metrics (admissions, % Medicare, referrals rejected by reason, etc.)
+ Client Services Managers will partner with Clinical Managers to provide supervision and support to field employees
**Qualifications for a Client Services Manager:**
+ Bachelor degree is preferred.
+ Prior knowledge of/experience with Medicare, HomeCare Homebase, and OASIS a plus
+ Prior medical office or home care experience preferred
+ Prior supervisory experience a plus
+ Demonstrated record of successfully taking on increased responsibility (goal achievement)
+ Ambition to grow and advance beyond current position
+ Strong computer skills required (electronic medical record)
+ Excellent communication and interpersonal skills
**Why you'll love BAYADA:**
+ **Award- Winning Workplace-** Proud to be recognized by Newsweek as a Best Place to Work for Diversity, reflecting our commitment to creating an inclusive, supportive environment.
+ **Impactful Work** - Make a meaningful impact in the Columbia Community
+ **Weekly Pay-** Consistent weekly paychecks to keep your finances on track.
+ **Comprehensive Benefits** - Medical, dental, vision, and more-- we've got you covered
+ **Work- Life Balance** - Enjoy a Monday-Friday, 8:30 AM- 5:00 PM schedule.
+ **Career Growth-** Advancement opportunities to help you grow in your career.
+ **Nonprofit Organization-** As a mission-driven nonprofit, BAYADA offers eligibility for the Public Service Loan Forgiveness (PSLF) Program to help reduce student loan debt.
**Join BAYADA and be a part of a team dedicated to providing exceptional home health care to our clients.**
#LIRX
#JoinBayada-RX
**As an accredited, regulated, certified, and licensed home health care provider, BAYADA complies with all state/local mandates.**
BAYADA is celebrating 50 years of compassion, excellence, and reliability. Learn more about our 50th anniversary celebration and how you can join in here ( .
BAYADA Home Health Care, Inc., and its associated entities and joint venture partners, are Equal Opportunity Employers. All employment decisions are made on a non-discriminatory basis without regard to sex, race, color, age, disability, pregnancy or maternity, sexual orientation, gender identity, citizenship status, military status, or any other similarly protected status in accordance with federal, state and local laws. Hence, we strongly encourage applications from people with these identities or who are members of other marginalized communities.

Ardurra is looking to hire an experienced Water/Wastewater Client Services Manager to join our team in our Columbia, SC office.

Our innovative water and wastewater engineers collaborate closely with clients to plan, design, permit, and construct systems that address their needs comprehensively. This approach allows our clients to make smarter investments, resulting in lower life cycle costs and additional benefits.

As a recognized leader in the Southeast water industry, our projects encompass treatment and infrastructure initiatives for municipal and institutional clients. Our work ranges from drinking water supply to water reuse, wastewater, and stormwater management. We have the capability to support projects of all sizes within a flexible and innovative team environment.

Primary Function

The Client Service Manager will focus on supporting a mix of established clients, new business growth, project delivery, and mentoring of engineering staff. The position will collaborate with regional and national water/wastewater engineering expertise to share resources and leverage capabilities to expand our South Carolina water business group.

Essential Functions of the Job:

• Develop innovative solutions to add value to our clients that differentiate Ardurra from competitors
• Responsible for marketing to existing clients through project performance, expanding the scope of existing contracts, and identifying new project opportunities
• Responsible for delivering service to the client and for client relations
• Conduct monthly project reviews with the project client and/or principal in charge, and seek periodic guidance
• Manage multiple design consultants to complete detailed and permitted construction plans
• During project startup understand the client's critical success factors and prepare an effective project management plan
• Responsible for project administration in the project management system (including accurately placing the project setup information)
• Responsible for making sure that all team members understand their role on the project, the task/s that need to be accomplished, along with the schedule and budget for the tasks
• Be available to team members to mentor junior staff and consult with the principal in charge for guidance
• During project execution, monitor the progress of the scope, budget, schedule, and quality/performance
• Provide project team leadership and be accountable for technical, financial and schedule delivery excellence
• Responsible and accountable for all aspects of the project from initiation through closeout
• Responsible for risk management and proactive change management
• Responsible for prompt invoicing and collection

Education and Experience Requirements:

• Bachelor’s degree in Engineering required
• Professional Engineer preferred
• At least ten (10) years of experience

Why Ardurra?

While Ardurra offers competitive compensation and rich benefits programs, it is our culture that truly sets us apart from our peers. We nurture a family-like culture, striving to create a work environment that is enjoyable, challenging and rewarding but also fun. We are acutely focused on developing our staff, whether through our internal Ardurra Academy or through our industry-leading Leadership program. We have made a deliberate and focused commitment to nurture a people-centric culture where people are: valued as individuals; supported in their professional and career development with multiple, varied career paths; provided the tools and resources to be successful, engaged, and satisfied in their work; and positive benefits, time-off programs, and flexibility to help maintain a healthy balance between work and home.

Ardurra is an Equal Opportunity/ Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status, gender identity or sexual orientation.

NOTICE TO THIRD PARTY AGENCIES:

Ardurra does not accept unsolicited resumes from recruiters or employment agencies. In the absence of a signed Agency Agreement, Ardurra will not consider or agree to payment of any referral compensation or recruiter fee. If a resume or candidate is submitted to any hiring manager without a previously signed agreement, Ardurra reserves the right to pursue and hire those candidate(s) without any financial obligation to the recruiter or agency. These candidates will be considered property of Ardurra. We’re not currently looking to add any more agencies to our list of approved vendors, so please do not contact any of our managers or recruitment team with sales calls or details of your candidates.

#LI-BC1

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor. Sales

Location: Anywhere in Country
At EY, we're all in to shape your future with confidence.
We'll help you succeed in a globally connected powerhouse of diverse teams and take your career wherever you want it to go. Join EY and help to build a better working world.
**Seasonal Tax Manager - Private Client Services - *Remote*** ** **
Private Client Services (PCS) is a growing practice within EY, and you'll see that growth reflected in our career opportunities. The team has a dedicated focus toward serving privately held companies and their owners and their families. These clients span from family-owned businesses to private equity owned companies. One thing they all have in common is they are high growth private companies. As many companies choose to no longer go public, this is an ever increasing and exciting group of companies from start-up companies all the way to multibillion-dollar global private enterprises. With a diverse portfolio of interesting and challenging work, you'll make an impact on some of the most technically demanding tax planning and compliance projects around. You'll be part of a growing global team, acting as a key point of contact for a wide range of clients and colleagues. In return, you can expect plenty of support designed with your own personal skills and experience. EY is a dynamic place to develop not only your technical tax knowledge, but also your professional leadership and business acumen.
**The opportunity**
You'll join the team at a critical time, leveraging your expertise to help support our clients. In return, you can expect the support of some of the most engaging colleagues around. You'll receive hourly, over-time eligible pay, and a unique opportunity to enhance or refine your skills within one of our high performing tax teams. 
**Your key responsibilities**
As a seasonal tax manager your main priority could include reviewing complex individual tax returns, income tax planning of high-net-worth individuals and families, partnership tax compliance, or S Corp tax compliance for our Private Tax clients. Expectations around hours are discussed during the interview process for each role, so you'll be able to share your availability and know what to expect prior to coming aboard. In this role you'll be able to work remotely from within the United States, with no travel required.
**Skills and attributes for success**
+ A strategic eye toward prioritizing when working on multiple complex projects
+ Influencing skills, and the confidence and curiosity to question existing processes
+ The ability to produce technical writing and research in a tax context
+ Experience performing high quality review of complex tax returns
+ Knowledge/experience in handling High Net Worth and Individual Tax Returns, or complex partnership compliance
+ Experience with federal and state personal and trust income tax
+ A thorough understanding of estate and wealth planning
+ Experience researching tax issues to develop effective tax planning strategies and translate complex data from a range of sources into client-ready insights and deliverables
+ Comfort with working remotely in a virtual team environment
**To qualify for the** **role** **you must have** ** **
+ Valid US Certified Public Accountant (CPA) license or active state bar membership
+ A bachelor's degree in Accounting, Finance, Business, or a related discipline
+ A minimum of 4 years of relevant experience in tax compliance for private client individuals, partnerships, and/or S Corps
+ Strong analytical skills, written/verbal communication skills, interpersonal; problem-solving ability and attention to detail
**Ideally,** **you'll** **also have**
+ A proven record of excellence in tax accounting for financial statements with a top or mid-tier firm
**What we look for**
We're interested in strong team players who support their colleagues in reaching their goals while also considering their own workload and deliverables. We're looking for people with a genuine passion for tax, and the future of tax, and are inspired to help our clients meet complex tax obligations. If you have a strong quality focus, the desire to develop meaningful relationships, and the ambition to deliver above and beyond expectations, this role is for you.
**What we offer you**
At EY, we'll develop you with future-focused skills and equip you with world-class experiences. We'll empower you in a flexible environment, and fuel you and your extraordinary talents in a diverse and inclusive culture of globally connected teams. Learn more .
+ The salary range for this job in all geographic locations in the US is $120/hr to $150/hr. Individual salaries within those ranges are determined through a wide variety of factors including but not limited to education, experience, knowledge, skills and geography.
**Are you ready to shape your future with confidence? Apply today.**
EY accepts applications for this position on an on-going basis.
For those living in California, please click here for additional information.
EY focuses on high-ethical standards and integrity among its employees and expects all candidates to demonstrate these qualities.
**EY | Building a better working world**
EY is building a better working world by creating new value for clients, people, society and the planet, while building trust in capital markets.
Enabled by data, AI and advanced technology, EY teams help clients shape the future with confidence and develop answers for the most pressing issues of today and tomorrow.
EY teams work across a full spectrum of services in assurance, consulting, tax, strategy and transactions. Fueled by sector insights, a globally connected, multi-disciplinary network and diverse ecosystem partners, EY teams can provide services in more than 150 countries and territories.
EY provides equal employment opportunities to applicants and employees without regard to race, color, religion, age, sex, sexual orientation, gender identity/expression, pregnancy, genetic information, national origin, protected veteran status, disability status, or any other legally protected basis, including arrest and conviction records, in accordance with applicable law. 
EY is committed to providing reasonable accommodation to qualified individuals with disabilities including veterans with disabilities. If you have a disability and either need assistance applying online or need to request an accommodation during any part of the application process, please call 1-800-EY-HELP3, select Option 2 for candidate related inquiries, then select Option 1 for candidate queries and finally select Option 2 for candidates with an inquiry which will route you to EY's Talent Shared Services Team (TSS) or email the TSS at .

Location: Anywhere in country.
At EY, we're all in to shape your future with confidence.
We'll help you succeed in a globally connected powerhouse of diverse teams and take your career wherever you want it to go. Join EY and help to build a better working world.
EY is a leader in serving the global financial services marketplace and the only professional services firm with a separate business unit dedicated to the financial services industry - the Financial Services Organization (FSO). Our focused model and bold ambition have put us at the center of the events that continue to reshape and redefine our industry, working side by side with a range of clients from our most venerable institutions to dynamic new entrants across Banking and Capital Markets, Wealth and Asset Management, Insurance, Real Estate, Hospitality and Construction. Our purpose is to help build a financial services industry in which financial institutions are trusted and flourish, and the global economy is healthy, growing, and secure. If you have a passion for rallying together to solve complex challenges, then come join our dynamic FSO team!
Our Financial Services EY EDGE practice is made up of a team of professionals providing dedicated tax technical services to both US and global clients. EDGE stands for Exceptional Delivery and Growth Engine because this team operates in a technical environment with deep process and service delivery experience that distinguishes EY in the marketplace.
The opportunity
EY's FSO EDGE Private practice provides comprehensive and specialized tax assistance tailored to the unique needs of the high-net worth tax industry. The team has a dedicated focus toward serving privately held companies and their owners and their families. These clients span from family-owned businesses to private equity owned companies. One thing they all have in common is they are high growth private companies. As many companies choose to no longer go public, this is an ever increasing and exciting group of companies from start-up companies all the way to multi-billion-dollar global private enterprises. With a diverse portfolio of interesting and challenging work, you'll make an impact on some of the most technically demanding tax planning and compliance projects around. You'll be part of a growing global team, acting as a key point of contact for a wide range of clients and colleagues. This is an opportunity for cross-border and cross-functional teaming. In return, you can expect plenty of support designed with your own personal skills and experience. EY is a dynamic place to develop not only your technical tax knowledge, but also your professional leadership and business acumen. In this role, you will work alongside our professionals who are knowledgeable and experienced with varied and specialized facets of high-net worth taxation.
Your key responsibilities
A Services Manager in FSO EDGE Private will be responsible for delivering and managing tax compliance and consulting work for clients. This will include managing various responsibilities, from technical planning and advising of clients that include private entities (including C-Corp, S-Corp and Partnerships) as well as high-profile individuals/families. That will make you a trusted advisor and role model for your clients and our people across multiple teams, making this a great place to develop a diverse network of collaborative colleagues. Whatever you find yourself doing, you'll personally coach and develop a highly trained team, all while handling activities with a focus on quality and commercial value.
Responsibilities include
+ Consult with clients and demonstrate professional discretion by appropriately escalating complex tax and client relationship matters to senior management and subject-matter professionals, coordinating efforts, and managing expectations about timing of response and resolution
+ Deliver and manage compliance and consulting delivery services to meet deadlines for client deliverables
+ Ability to lead projects and work independently, with guidance in only the most complex situations
+ Incumbent has specialized depth and/or breadth of expertise
+ Manage communications with client tax liaisons, client trust administration teams and client trust officers to gather required information, to share information to support informed decision-making, and obtain instruction or authorization necessary for timely, accurate production of tax information statements, tax returns and related reporting
+ Support effective long-term relationships and manage workflow effectively with our clients
+ Manage engagement deliverables and team resources to achieve timely and accurate delivery of tax compliance services while effectively managing engagement economics
+ Advise and provide direction on complex tax matters, set expectations, coordinate daily work activities, and assign tasks to staff and seniors.
+ Review and evaluate the work of staff members to ensure accuracy, completeness, and compliance with relevant tax laws and regulations
+ Provide effective leadership, formal and informal feedback, and coaching to team members
Skills and attributes for success
+ Ability to recognize and identify problem areas that need to be addressed or escalated to ensure tax returns, tax research, tax accounting and other tax projects are timely and accurately completed
+ Experience presenting in client conversations regarding complex or difficult topics
+ Ability to break down complex tax projects into manageable components, analyze relevant information, and formulate client-centric solutions that comply with relevant laws and regulations
+ Ability to manage multiple work assignments, team members and deadlines simultaneously
To qualify for the role you must have
+ Bachelor's degree in Accounting, Finance, Business Administration, Tax, Law, or Economics
+ Minimum of 5 years of experience in a professional services or tax services organization in the financial services industry
+ Broad exposure to federal income taxation and exposure to state and local tax
+ Proficient in the use of various tax and accounting technologies
+ Excellent teaming, leadership, organizational, and verbal/written communication skills
+ Certified Public Accountant (CPA), Enrolled Agent (EA) or licensed attorney
What we look for
We're interested in tax professionals with a genuine interest in providing outstanding services to some of the world's most influential people. Working with people from all backgrounds, from executives and entrepreneurs to investors and families, you'll use your experience and status as a trusted advisor to maintain and further our reputation for excellence.
**What we offer you**
At EY, we'll develop you with future-focused skills and equip you with world-class experiences. We'll empower you in a flexible environment, and fuel you and your extraordinary talents in a diverse and inclusive culture of globally connected teams. Learn more .
+ We offer a comprehensive compensation and benefits package where you'll be rewarded based on your performance and recognized for the value you bring to the business. The base salary range for this job in all geographic locations in the US is $102,100 to $87,000. The base salary range for New York City Metro Area, Washington State and California (excluding Sacramento) is 122,600 to 212,800. Individual salaries within those ranges are determined through a wide variety of factors including but not limited to education, experience, knowledge, skills and geography. In addition, our Total Rewards package includes medical and dental coverage, pension and 401(k) plans, and a wide range of paid time off options.
+ Join us in our team-led and leader-enabled hybrid model. Our expectation is for most people in external, client serving roles to work together in person 40-60% of the time over the course of an engagement, project or year.
+ Under our flexible vacation policy, you'll decide how much vacation time you need based on your own personal circumstances. You'll also be granted time off for designated EY Paid Holidays, Winter/Summer breaks, Personal/Family Care, and other leaves of absence when needed to support your physical, financial, and emotional well-being.
**Are you ready to shape your future with confidence? Apply today.**
EY accepts applications for this position on an on-going basis.
For those living in California, please click here for additional information.
EY focuses on high-ethical standards and integrity among its employees and expects all candidates to demonstrate these qualities.
**EY | Building a better working world**
EY is building a better working world by creating new value for clients, people, society and the planet, while building trust in capital markets.
Enabled by data, AI and advanced technology, EY teams help clients shape the future with confidence and develop answers for the most pressing issues of today and tomorrow.
EY teams work across a full spectrum of services in assurance, consulting, tax, strategy and transactions. Fueled by sector insights, a globally connected, multi-disciplinary network and diverse ecosystem partners, EY teams can provide services in more than 150 countries and territories.
EY provides equal employment opportunities to applicants and employees without regard to race, color, religion, age, sex, sexual orientation, gender identity/expression, pregnancy, genetic information, national origin, protected veteran status, disability status, or any other legally protected basis, including arrest and conviction records, in accordance with applicable law. 
EY is committed to providing reasonable accommodation to qualified individuals with disabilities including veterans with disabilities. If you have a disability and either need assistance applying online or need to request an accommodation during any part of the application process, please call 1-800-EY-HELP3, select Option 2 for candidate related inquiries, then select Option 1 for candidate queries and finally select Option 2 for candidates with an inquiry which will route you to EY's Talent Shared Services Team (TSS) or email the TSS at .

Location: Anywhere in Country
At EY, we're all in to shape your future with confidence.
We'll help you succeed in a globally connected powerhouse of diverse teams and take your career wherever you want it to go. Join EY and help to build a better working world.
**Seasonal Tax Manager - FSO-Private Client Services -Tax Chat-*Remote*  **
Private Client Services (PCS) is a growing practice within EY, and you'll see that growth reflected in our career opportunities. The team has a dedicated focus toward serving privately held companies and their owners and their families. These clients span from family-owned businesses to private equity owned companies. One thing they all have in common is they are high growth private companies. As many companies choose to no longer go public, this is an ever increasing and exciting group of companies from start-up companies all the way to multibillion-dollar global private enterprises. With a diverse portfolio of interesting and challenging work, you'll make an impact on some of the most technically demanding tax planning and compliance projects around. You'll be part of a growing global team, acting as a key point of contact for a wide range of clients and colleagues. In return, you can expect plenty of support designed with your own personal skills and experience. EY is a dynamic place to develop not only your technical tax knowledge, but also your professional leadership and business acumen.
**The opportunity**
You'll join the team at a critical time, leveraging your expertise to help support our clients. In return, you can expect the support of some of the most engaging colleagues around. You'll receive hourly, over-time eligible pay, and a unique opportunity to enhance or refine your skills within one of our high performing tax teams. 
**Your key responsibilities**
As a seasonal tax manager your main priority could include reviewing complex individual tax returns, income tax planning of high-net-worth individuals and families, partnership tax compliance, or S Corp tax compliance for our Private Tax clients. Expectations around hours are discussed during the interview process for each role, so you'll be able to share your availability and know what to expect prior to coming aboard. In this role you'll be able to work remotely from within the United States, with no travel required.
**Skills and attributes for success**
+ A strategic eye toward prioritizing when working on multiple complex projects
+ Influencing skills, and the confidence and curiosity to question existing processes
+ The ability to produce technical writing and research in a tax context
+ Experience performing high quality review of complex tax returns
+ Knowledge/experience in handling High Net Worth and Individual Tax Returns, or complex partnership compliance
+ Experience with federal and state personal and trust income tax
+ A thorough understanding of estate and wealth planning
+ Experience researching tax issues to develop effective tax planning strategies and translate complex data from a range of sources into client-ready insights and deliverables
+ Comfort with working remotely in a virtual team environment
**To qualify for the role you must have **
+ Valid US Certified Public Accountant (CPA) license or active state bar membership or Active Enrolled Agent
+ A bachelor's degree in Accounting, Finance, Business, or a related discipline
+ A minimum of 4 years of relevant experience in tax compliance for private client individuals, partnerships, and/or S Corps
+ Strong analytical skills, written/verbal communication skills, interpersonal; problem-solving ability and attention to detail
**Ideally, you'll also have**
+ A proven record of excellence in tax accounting for financial statements with a top or mid-tier firm
**What we look for**
We're interested in strong team players who support their colleagues in reaching their goals while also considering their own workload and deliverables. We're looking for people with a genuine passion for tax, and the future of tax, and are inspired to help our clients meet complex tax obligations. If you have a strong quality focus, the desire to develop meaningful relationships, and the ambition to deliver above and beyond expectations, this role is for you.
**What we offer you**
At EY, we'll develop you with future-focused skills and equip you with world-class experiences. We'll empower you in a flexible environment, and fuel you and your extraordinary talents in a diverse and inclusive culture of globally connected teams. Learn more .
+ The salary range for this job in all geographic locations in the US is $90/hr to $120/hr. Individual salaries within those ranges are determined through a wide variety of factors including but not limited to education, experience, knowledge, skills and geography.
**Are you ready to shape your future with confidence? Apply today.**
EY accepts applications for this position on an on-going basis.
For those living in California, please click here for additional information.
EY focuses on high-ethical standards and integrity among its employees and expects all candidates to demonstrate these qualities.
**EY | Building a better working world**
EY is building a better working world by creating new value for clients, people, society and the planet, while building trust in capital markets.
Enabled by data, AI and advanced technology, EY teams help clients shape the future with confidence and develop answers for the most pressing issues of today and tomorrow.
EY teams work across a full spectrum of services in assurance, consulting, tax, strategy and transactions. Fueled by sector insights, a globally connected, multi-disciplinary network and diverse ecosystem partners, EY teams can provide services in more than 150 countries and territories.
EY provides equal employment opportunities to applicants and employees without regard to race, color, religion, age, sex, sexual orientation, gender identity/expression, pregnancy, genetic information, national origin, protected veteran status, disability status, or any other legally protected basis, including arrest and conviction records, in accordance with applicable law. 
EY is committed to providing reasonable accommodation to qualified individuals with disabilities including veterans with disabilities. If you have a disability and either need assistance applying online or need to request an accommodation during any part of the application process, please call 1-800-EY-HELP3, select Option 2 for candidate related inquiries, then select Option 1 for candidate queries and finally select Option 2 for candidates with an inquiry which will route you to EY's Talent Shared Services Team (TSS) or email the TSS at .

About the job Call Center Representative

We are looking for a Call Center Representative who will be responsible for delivering exceptional customer service, maximising customer satisfaction, and building and improving customer relationships.

The Role:

Lose Design, a multi-disciplinary design firm, is seeking a dynamic and organized individual to join our office and help serve existing clients in the area and to expand our services to new clients. We have an exciting opportunity for an experienced Call Center Representative to join the CSR Team.

Joining our team as a Call Center Representative , you will be responsible for managing customer enquiries, providing job progress updates to customers, and work scheduling to meet customer requirements and in line with KPIs. This is a highly customer-facing role where you will build relationships with your customers.

Responsibilities:

• Reply to incoming calls from customers including products and service questions and general information.
• Refer to customer scripts when working through difficult situations.
• Follow and where possible improve departmental processes and company service standards.
• Ensure that all databases are kept up-to-date with progressing work and client details.
• Utilize standard technology such as telephone, e-mail, and web browser to perform job duties.
• Participate in individual and team training/ meetings to ensure policy and company product knowledge are up to date.
• Keep track of customer accounts and make updates with new account information as necessary.
• Provide thorough follow-ups to customer interactions, ensuring customer satisfaction.
• All other duties and responsibilities as assigned.

Required Skills:

• Excellent customer service skills and attitude.
• Problem-solving skills.
• Proficient with office equipment.
• Attention to detail.
• Excellent written and verbal skills.
• Excellent interpersonal skills.

Qualifications:

• Previous work in a customer-facing position.
• High school diploma, G.E.D. or equivalent.

Requirements:

• Knowledge of Office Suite preferred.
• Self-motivated and team-orientated.
• Previous customer service experience.
• Must have access to reliable transportation.
• Ability to work as a member of a team.

Benefits:

• Competitive Pay.
• $30.50 Hourly
• Career Development.
• Holidays: 25 days + bank holidays.
• Pension Scheme.
• Paid Time Off (PTO).
• 401(k) fixed contribution.
• Life Insurance.

About Lose Design:

At Lose Design, we create SPACES FOR LIFE, which supports the most fundamental human needs to live, work, and play. We approach each project with the needs of both the client and community in mind, which allows for a balance between budget, function, and aesthetics. We work collaboratively and are dedicated to creating a work environment that promotes staff growth and enlightenment in all phases of the design process, expands knowledge of technical proficiencies for each design discipline, and fosters a work environment that extends beyond the office and into the communities where we live.

About the job Call Center Representative

We are looking for a Call Center Representative who will be responsible for delivering exceptional customer service, maximising customer satisfaction, and building and improving customer relationships.

The Role:

Lose Design, a multi-disciplinary design firm, is seeking a dynamic and organized individual to join our office and help serve existing clients in the area and to expand our services to new clients. We have an exciting opportunity for an experienced Call Center Representative to join the CSR Team.

Joining our team as a Call Center Representative , you will be responsible for managing customer enquiries, providing job progress updates to customers, and work scheduling to meet customer requirements and in line with KPIs. This is a highly customer-facing role where you will build relationships with your customers.

Responsibilities:

• Reply to incoming calls from customers including products and service questions and general information.
• Refer to customer scripts when working through difficult situations.
• Follow and where possible improve departmental processes and company service standards.
• Ensure that all databases are kept up-to-date with progressing work and client details.
• Utilize standard technology such as telephone, e-mail, and web browser to perform job duties.
• Participate in individual and team training/ meetings to ensure policy and company product knowledge are up to date.
• Keep track of customer accounts and make updates with new account information as necessary.
• Provide thorough follow-ups to customer interactions, ensuring customer satisfaction.
• All other duties and responsibilities as assigned.

Required Skills:

• Excellent customer service skills and attitude.
• Problem-solving skills.
• Proficient with office equipment.
• Attention to detail.
• Excellent written and verbal skills.
• Excellent interpersonal skills.

Qualifications:

• Previous work in a customer-facing position.
• High school diploma, G.E.D. or equivalent.

Requirements:

• Knowledge of Office Suite preferred.
• Self-motivated and team-orientated.
• Previous customer service experience.
• Must have access to reliable transportation.
• Ability to work as a member of a team.

Benefits:

• Competitive Pay.
• $30.50 Hourly
• Career Development.
• Holidays: 25 days + bank holidays.
• Pension Scheme.
• Paid Time Off (PTO).
• 401(k) fixed contribution.
• Life Insurance.

About Lose Design:

At Lose Design, we create SPACES FOR LIFE, which supports the most fundamental human needs to live, work, and play. We approach each project with the needs of both the client and community in mind, which allows for a balance between budget, function, and aesthetics. We work collaboratively and are dedicated to creating a work environment that promotes staff growth and enlightenment in all phases of the design process, expands knowledge of technical proficiencies for each design discipline, and fosters a work environment that extends beyond the office and into the communities where we live.

About the job Call Center Representative

We are looking for a Call Center Representative who will be responsible for delivering exceptional customer service, maximising customer satisfaction, and building and improving customer relationships.

The Role:

Lose Design, a multi-disciplinary design firm, is seeking a dynamic and organized individual to join our office and help serve existing clients in the area and to expand our services to new clients. We have an exciting opportunity for an experienced Call Center Representative to join the CSR Team.

Joining our team as a Call Center Representative , you will be responsible for managing customer enquiries, providing job progress updates to customers, and work scheduling to meet customer requirements and in line with KPIs. This is a highly customer-facing role where you will build relationships with your customers.

Responsibilities:

• Reply to incoming calls from customers including products and service questions and general information.
• Refer to customer scripts when working through difficult situations.
• Follow and where possible improve departmental processes and company service standards.
• Ensure that all databases are kept up-to-date with progressing work and client details.
• Utilize standard technology such as telephone, e-mail, and web browser to perform job duties.
• Participate in individual and team training/ meetings to ensure policy and company product knowledge are up to date.
• Keep track of customer accounts and make updates with new account information as necessary.
• Provide thorough follow-ups to customer interactions, ensuring customer satisfaction.
• All other duties and responsibilities as assigned.

Required Skills:

• Excellent customer service skills and attitude.
• Problem-solving skills.
• Proficient with office equipment.
• Attention to detail.
• Excellent written and verbal skills.
• Excellent interpersonal skills.

Qualifications:

• Previous work in a customer-facing position.
• High school diploma, G.E.D. or equivalent.

Requirements:

• Knowledge of Office Suite preferred.
• Self-motivated and team-orientated.
• Previous customer service experience.
• Must have access to reliable transportation.
• Ability to work as a member of a team.

Benefits:

• Competitive Pay.
• $30.50 Hourly
• Career Development.
• Holidays: 25 days + bank holidays.
• Pension Scheme.
• Paid Time Off (PTO).
• 401(k) fixed contribution.
• Life Insurance.

About Lose Design:

At Lose Design, we create SPACES FOR LIFE, which supports the most fundamental human needs to live, work, and play. We approach each project with the needs of both the client and community in mind, which allows for a balance between budget, function, and aesthetics. We work collaboratively and are dedicated to creating a work environment that promotes staff growth and enlightenment in all phases of the design process, expands knowledge of technical proficiencies for each design discipline, and fosters a work environment that extends beyond the office and into the communities where we live.