617 Customer Service Representatives jobs in Lithonia

Reports To: Senior Vice President, Client Services

Job type: Full Time, Exempt

Who We Are

Impiricus is the first and only AI-powered HCP Engagement Engine. Founded by a practicing physician and a senior pharmaceutical executive, Impiricus was created to cut through the noise and put physician care delivery at the forefront. With our unique frontline access to HCPs, their insights, and clinical expertise, we are committed to providing life science companies with innovative channels and AI technology needed to deliver clear, reliable, and evidence-based resources into the hands of HCPs. Guided by a board of trusted physician advisors, we ensure every message leads to better patient care. Welcome to the future of ethical physician and pharma collaboration!

Job Summary

We are seeking a client services coordinator who will be responsible for supporting multiple CS teams that manage campaigns across varying therapeutic areas and pharmaceutical manufacturers. Youll be day to day support for CS Managers and Associate Directors, managing document creation, tasks across cross functional teams, tracking and creating submission docs as well as attending and keeping track of various trainings.

Duties/ Responsibilities:

• Creation of docs from draft to working status including: KOC decks, submission docs, internal status docs and trackers, etc
• Join client meetings and status to take comprehensive notes detailing next steps and key takeaways
• Creation of submission docs, submitting in Veeva Vault and managing status of jobs / timeline
• Assist CS and Sales teams in creating mockups of SMS copy based on internal best practices and MLR rules
• Support with tasks needed pre and post-launch including creation of tagging documents for agencies, running of target lists, testing and QA of campaign messaging, and monitoring inbound messages for AE/PQCs, and submitting timely requests for metrics from the data team
• Work closely with sales and finance to notify of campaign delays and changes to dates that impact flighting and deliverables

Experience:

• 1-3 years experience in Pharmaceutical Marketing at an agency or similar
• Veeva and MLR submission experience is a plus but not required
• Ability to problem solve and perform logical inquiry
• Ability to work in a fast paced, tight deadline environment, an organized and autonomous worker
• Travel as much as 1x per quarter for team meetings

Impiricus focuses on taking care of our teammates professional and personal growth and well-being.

• Full support and career-development opportunities to expand your skills, enhance your expertise, and maximize your potential along your career journey;
• A diverse and inclusive community of belonging, where teammates are empowered to bring ideas to the table and act;
• Generous Total Rewards Plan including comprehensive healthcare (health, dental, vision), life insurance, unlimited PTO, and 401K matching.

Impiricus provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

*

indicates a required field

First Name *

Last Name *

Email *

Phone *

Resume/CV *

Enter manually

Accepted file types: pdf, doc, docx, txt, rtf

Enter manually

Accepted file types: pdf, doc, docx, txt, rtf

LinkedIn Profile

Website

Do you have experience working with Pharmaceutical companies? * Select.

Do you have Veeva and MLR submission experience? * Select.

Are you authorized to work in the US? * Select.

Will you now or in the future require sponsorship to work in the U.S? * Select.

Location: Atlanta or Remote USADepartment: Client ServicesReports To: Senior Vice President, Client ServicesJob type: Full Time, ExemptWho We AreImpiricus is the first and only AI-powered HCP Engagement Engine. Founded by a practicing physician and a senior pharmaceutical executive, Impiricus was created to cut through the noise and put physician care delivery at the forefront. With our unique frontline access to HCPs, their insights, and clinical expertise, we are committed to providing life science companies with innovative channels and AI technology needed to deliver clear, reliable, and evidence-based resources into the hands of HCPs. Guided by a board of trusted physician advisors, we ensure every message leads to better patient care. Welcome to the future of ethical physician and pharma collaboration!Job SummaryWe are seeking a client services coordinator who will be responsible for supporting multiple CS teams that manage campaigns across varying therapeutic areas and pharmaceutical manufacturers. You'll be day to day support for CS Managers and Associate Directors, managing document creation, tasks across cross functional teams, tracking and creating submission docs as well as attending and keeping track of various trainings. Duties/ Responsibilities: Creation of docs from draft to working status including: KOC decks, submission docs, internal status docs and trackers, etcJoin client meetings and status to take comprehensive notes detailing next steps and key takeawaysCreation of submission docs, submitting in Veeva Vault and managing status of jobs / timelineAssist CS and Sales teams in creating mockups of SMS copy based on internal best practices and MLR rulesSupport with tasks needed pre and post-launch including creation of tagging documents for agencies, running of target lists, testing and QA of campaign messaging, and monitoring inbound messages for AE/PQCs, and submitting timely requests for metrics from the data teamWork closely with sales and finance to notify of campaign delays and changes to dates that impact flighting and deliverablesExperience:1-3 year's experience in Pharmaceutical Marketing at an agency or similarVeeva and MLR submission experience is a plus but not requiredAbility to problem solve and perform logical inquiryAbility to work in a fast paced, tight deadline environment, an organized and autonomous workerTravel as much as 1x per quarter for team meetingsBenefits:Impiricus focuses on taking care of our teammates' professional and personal growth and well-being.Full support and career-development opportunities to expand your skills, enhance your expertise, and maximize your potential along your career journey;A diverse and inclusive community of belonging, where teammates are empowered to bring ideas to the table and act;Generous Total Rewards Plan including comprehensive healthcare (health, dental, vision), life insurance, unlimited PTO, and 401K matching.Impiricus provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Tidewater specializes in the development of cutting-edge marketing campaigns, allowing us to safely generate revenue and extend company outreach for clients nationwide. Our Business Development team is offering an extraordinary opportunity for entry level professionals to gain experience and break into the industry. We are looking for ambitious and creative forward thinkers, that will engage directly with clients and secure accounts for revenue growth.Responsibilities include: Scheduling daily sales appointments and meetingsDeveloping and executing innovative marketing campaignsEngaging with consumers to secure accounts and ongoing businessCross trainings in all departments (Sales, Business Development, Marketing)Staying up to date on product knowledge to provide five-star service Qualifications: Ability to thrive in a fast-paced environment with competitive pay optionsExhibits a high level of urgency while delivering unmatched client satisfactionEmbodies a positive attitude, accountability, and an openness to diversityTakes initiative in order to respond accordingly to any situation that may ariseSuperb interpersonal and communication skills, both written and verbalThose with experience or interest in any of the following categories will do well in this role: Sales, marketing, customer service, retail, athletics, restaurant, teamwork, training, campaigns, leadership, communication, outreach, advertising, business development, hospitality, adaptability, promotions, teams, clubs, fitness, problem solving, military, entrepreneurship, delivery, negotiation skills, products and services.

Job Title: Client Services AssociateLocation: Remote/Hybrid - USAReports to: Key Account ManagerDepartment Name: Account ManagementJob Type: Full Time, Non-ExemptPay Range: $20 - $22/hr. (Actual compensation is commensurate with job related knowledge, skills, experience, etc.) Position SummaryWe are seeking a dedicated and personable Customer Service Associate to join our team. The Client Services Associate (CSA) processes inbound customer service requests and inquiries via phone, e-mail, and Internet portals. The CSA is responsible for providing effective customer service for all internal and external customers by using excellent, in-depth knowledge of company provided services as well as communicating effectively with team members within the customer operational department.Essential Duties & Key ResponsibilitiesProvide timely and accurate information to inbound customer service requestsRespond promptly and professionally to incoming phone calls, E-mails, and other web-based systemsProcess customer service requests according to established department policies and proceduresProvide timely feedback to the company regarding service failures or customer concernsSchedule services with service partners; Enter and update service requests and orders into designated internal work order system and/or portalsFollow up throughout the life of existing tickets and keep the customers informed about ticket statusDetermine problems that demand immediate promotion to direct supervisorSupport strategic ongoing initiatives communicated by the direct supervisorRespond proactively to customer inquiries and concernsResolve invoice questions and investigate payment issues with vendors; assist manager with preparing the customer bills each monthVerify data points and update the system as neededProject management as needed, including sustainability reporting, optimizing services, finding cost savings, weekly status updates, communicating policy updates that are relevant to customers, etc.Ability to travel and/or work onsite up as needed.Performs other duties as assigned or apparent.Supervisory Responsibilities:This job has no supervisory responsibilitiesExperience & Qualifications:Bachelor's degree preferred.Two (2)+ years of experience in customer service roles.Experience in entering a high volume of transactions quickly and accurately with great attention to detail.Proficiency with Microsoft Office and Excel.Strong organizational skills with the ability to manage multiple priorities and deadlines in a fast-paced environment.Exceptional interpersonal skills, with the ability to interface effectively with stakeholders at all levels of the organization.Strong customer service orientation with the ability to handle inquiries and requests efficiently and professionally.A proactive, can-do attitude with a willingness to take ownership of tasks and drive them to completion.Strong problem solving and critical thinking skills.Ability to work effectively and independently with minimal supervision, while also being a team player who thrives in a collaborative environment.Discretion and trustworthiness in handling sensitive information and supporting high-level strategic initiatives.Ability to work evenings, weekends and holidays as required.Travel and/or onsite work will be on an as needed basis.Physical Demands and Working EnvironmentThe physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodation may be made to enable individuals with disabilities to perform the functions.While performing the duties of this job in a home office setting, the employee is regularly required to work on a computer for extended periods of time.Frequent use of a computer requires fine motor skills and hand-eye coordination.Ability to sit for extended periods while working from home or a designated workspace.Ability to perform tasks that require sustained attention and focus.Occasional lifting of materials up to 25 pounds.Travel to attend team meetings may be required.To facilitate working from home, and as a requirement for this role, the employee must provide reliable internet connection with sufficient bandwidth to execute all job functions and technology setup conducive to remote work. The company laptop will be provided.A quiet, distraction-free workspace is required for maintaining productivity.Collaboration with team members may occur through virtual meetings and communication platforms.About Rubicon Rubicon is a leading provider of technology-based waste and recycling solutions for waste generators, helping them to understand, manage, and reduce waste.We provide multi-location businesses with an all-in-one waste and recycling solution, offering deep insights into your waste streams to enable informed decision-making and actions across all your locations. We help customers achieve sustainability goals with tailored zero waste solutions, leveraging our longstanding relationships with more than 8,000 vendors and hauler partners.Rubicon is an Equal Employment Opportunity Employer. We also maintain a Drug-Free Workplace.Rubicon is committed to sustainability and will rely on all employees to serve as an advocate for Environmental Social and Governance (ESG) both internally and externally to help grow the Company's ESG objectives.Environment: Contribute, measurably, to Rubicon's carbon reduction goal and circular economy effortsSocial: Support Rubicon's efforts to cultivate/promote racial and gender equityGovernance: Advance Rubicon's commitment to best-in-class governance practices Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.

Do you enjoy planning trips and helping others experience the joy of travel? Join us as a Client Services Associate and play a key role in creating unforgettable vacations for both leisure and corporate clients right from your home.

What You'll Do:

• Design personalized travel itineraries based on each clients preferences, goals, and budget.
• Book a full range of travel arrangements including flights, hotels, car rentals, cruises, tours, and events.
• Communicate clearly and professionally with clients before, during, and after their trips to ensure a seamless experience.
• Handle and resolve any travel-related issues that may arise.
• Participate in ongoing training to earn certifications and stay informed on industry trends.
• Attend webinars and collaborate with vendors to deepen your expertise in specific destinations and travel types.

What Were Looking For:

• Excellent communication and interpersonal skills.
• Access to a reliable internet connection and a computer or smartphone.
• Experience in hospitality, customer service, or sales is a plus, but not required.
• A passion for travel; personal travel experience is a bonus.

What We Offer:

• Comprehensive training to ensure you're fully prepared for success.
• Flexible remote work options- whether you're looking for part-time or full-time.
• No prior experience required -we'll teach you everything you need to know.
• Exclusive travel discounts to help you explore the world for less.
• Unlimited Earning Potential Your income grows with your effort, interest, and dedication

If you're ready to transform your love of travel into a fulfilling career, we invite you to apply today.

Make your next move an expert one.

At Colliers it's not our success that sets us apart, it's how we achieve it. Our people are passionate, take ownership and always do what's right for our clients, people and communities.

Why Colliers?

Our enterprising environment needs your expertise to facilitate Colliers' continued growth as an industry leader. Our nimble, decentralized culture can provide you with a wealth of opportunities to learn about our business and quickly gain experience to accelerate your career.

***This position is an Onsite role based out of our Atlanta, GA office.***

About You:

We're seeking a motivated and ambitious individual to support our Industrial Services team, focusing on client relationship management and marketing content creation. You are exceptionally detail-oriented, skilled in project coordination, and passionate about commercial real estate.

In essence, you thrive in fast-paced environments, excel under pressure, task prioritization and completion. You are self-motivated, proactive, and resourceful, with strong time management skills for multitasking. Most importantly, you seek an opportunity to advance your career in commercial real estate within a supportive team environment.

In this role, you will

• Manage team workflow and delivery deadlines for materials both internally to team members and externally to clients
• Compile and create soft and/or hard copy presentations for various business development endeavors (pitches, invitations, open houses, etc.)
• Execute business development marketing campaigns, including the creation of social media posts, maintenance of mailing lists, and running campaign reports as needed
• Assist in client events including aiding in creating events, scheduling, event flyers, and occasionally on-site support during events (some local travel may be required)
• Create and format proposals, presentations, correspondence, RFP's using MS Word, Excel, PowerPoint, and Adobe InDesign.
• Create and maintain property listings on team Smartsheet, CoStar, Colliers.com, and other property listing databases as requested
• Execute marketing campaigns, including creation and scheduling of eblasts for listings and creation of social media posts

What you bring

• Bachelor's degree in business, Marketing, Communications, Real Estate, or related discipline.
• Valid real estate license in the state of Georgia
• 4 years of work experience in real estate, marketing, or related industry.
• Intermediate proficiency with Adobe InDesign, Illustrator, Photoshop.
• Intermediate knowledge of Microsoft Office Suite
• Excellent organizational, interpersonal, writing, and communication skills with ability to communicate analytical and marketing data effectively.

Make your next move an expert one and join us as we lead the industry into the future.

Applicants must be currently authorized to work in the United States on a full-time basis. The employer will not sponsor applicants for work visas.

Direct applicants only please, no agencies.

Colliers respects diversity and is an equal opportunity employer. No employee or applicant for employment will be discriminated against on the basis of any actual or perceived membership in any protected category including race, color, creed, religion, national origin, ancestry, citizenship status, age, sex or gender (including pregnancy, childbirth, related medical conditions and lactation), gender identity or gender expression (including transgender status), sexual orientation, marital status, military service and veteran status, disability, protected medical condition as defined by applicable state or local law, genetic information, or any other characteristic protected by applicable federal, state, or local laws and ordinances. If you are a qualified applicant who requires reasonable accommodation to complete a job application, pre-employment testing, a job interview or to otherwise participate in the hiring process, please contact for assistance.