182 Customer Service Representatives jobs in Loves Park

Work Schedule 100% FTE, Day Shift role Monday - Friday 8-5. You will work at the 2550 Charles St. Clinic in Rockford. Additional components of compensation may include: - Evening, night, and weekend shift differential - Overtime - On-call pay. At UW Customer Service Representative, Customer Service, Call Center, Representative, Retail, Healthcare, Health

Zurich is a leading multi-line insurer that serves its customers in global and local markets. Zurichs customers include individuals, small businesses, and mid-sized and large companies, as well as multinational corporations.

We are seeking confident, outgoing, and self-motivated Customer Care Professionals to join our dedicated Claims Call Center team in (enter month and date). If you are passionate about customer service and want to help people, we want to talk to you. This role offers an in depth, 6-week training that covers everything youll need to get started.

***All candidates hired must live in the United States. The preferred time zones are CST, PST, and MST.***

Your Day to Day Responsibilities:

• Process clients first notice of loss claim reports received through Zurichs phone & non-phone reporting options in a timely and accurate manner.
• Resolve complex claims inquiries and problems, judging when to pass complex queries on to or involve others to provide an effective service and clear advice to colleagues and customers.
• Liaise with internal and external clients to exchange information, clarify facts, and resolve queries and/or problems efficiently.
• Provide feedback and recommendations to the team to improve the quality of customer care.
• Follow procedures to ensure adherence to the companys risk and compliance policies.

Highlights:

• 8-hour shift between the operating hours of 7:00 AM to 7:00 PM M-F (Central Standard Time)
• The position is fully remote, including training
• Annual Merit Increase & Bonus Opportunity
• Opportunity Potential for Overtime Pay
• Amazing PTO
• 401K Match
• Career mobility
• Medical, Vision & Dental

Basic Qualifications:

• High School Diploma or Equivalent
• +6 months Customer Service experience
• Data entry experience

Work from home office requirements:

• Designated workspace free from noise and other distractions
• Minimum internet connection via stable, high-speed internet connection of at least 5 Mbps up and 10 Mbps down

Preferred Qualifications:

• 6 months call center experience
• Strong data entry skills and the ability to type 32 WPM or more
• Demonstrated proficiency in Windows based operating systems and Microsoft office
• Ability to navigate multiple computer screens and browsers quickly and accurately
• Strong comprehension skills, professional demeanor
• Solid oral & written communication skills
• Demonstrated strong attention to detail and solid problem-solving skills
• Insurance knowledge preferred

At Zurich, compensation for roles is influenced by a variety of factors, including but not limited to the specific office location, role, skill set, and level of experience. In compliance with local laws, Zurich commits to providing a fair and reasonable compensation range for each role. For more information about our Total Rewards, please click here. Additional rewards may encompass short-term incentive bonuses and merit increases. We encourage candidates with salary expectations beyond the provided range to apply as they will be considered based on their experience, skills, and education.

The compensation indicated represents a nationwide market range and has not been adjusted for geographic differentials pertaining to the location where the position may be filled. The proposed {hourly rate or salary range} for this position is {enter range here}, with short-term incentive bonus eligibility set at {STIP%}.

Job Family:

The combined salary range for this position is {minimum salary of the lower job level and the maximum salary for the higher job level}. The proposed {hourly rate or salary range} for the {position title} is {enter range here}, with short-term incentive bonus eligibility set at {STIP%}. The proposed {hourly rate or salary range} for the {position title} is {enter range here}, with short-term incentive bonus eligibility set at {STIP%}.

Sales Incentive:

The annual variable compensation range, based on performance under the sales incentive plan for this role, is {enter range here}.

OR

This position included a variable component that is based on an individual's performance under the applicable sales incentive plan.

As an insurance company, Zurich is subject to 18 U.S. Code 1033.

A future with Zurich. What can go right when you apply at Zurich?

Now is the time to move forward and make a difference. At Zurich, we want you to share your unique perspectives, experiences and ideas so we can grow and drive sustainable change together. As part of a leading global organization, Zurich North America has over 150 years of experience managing risk and supporting resilience. Today, Zurich North America is a leading provider of commercial property-casualty insurance solutions and a wide range of risk management products and services for businesses and individuals. We serve more than 25 industries, from agriculture to technology, and we insure 90% of the Fortune 500. Our growth strategy is not limited to our business. As an employer, we strive to provide ongoing career development opportunities, and we foster an environment where voices are diverse, behaviors are inclusive, actions drive equity, and our people feel a sense of belonging. Be a part of the next evolution of the insurance industry. Join us in building a brighter future for our colleagues, our customers and the communities we serve. Zurich maintains a comprehensive employee benefits package for employees as well as eligible dependents and competitive compensation. Please click here to learn more.

Zurich in North America is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race/ethnicity, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.

Zurich does not accept unsolicited resumes from search firms or employment agencies. Any unsolicited resume will become the property of Zurich American Insurance. If you are a preferred vendor, please use our Recruiting Agency Portal for resume submission.

Location(s): AM - Illinois Virtual Office, AM - Arizona Virtual Office, AM - California Virtual Office, AM - Center Valley, AM - Idaho Virtual Office, AM - Kansas Virtual Office, AM - Missouri Virtual Office, AM - Montana Virtual Office, AM - Nebraska Virtual Office, AM - Nevada Virtual Office, AM - New Mexico Virtual Office, AM - Texas Virtual Office, AM - Utah Virtual Office, AM - Washington St Virt. Office
Remote Working: Yes
Schedule: Full Time
Employment Sponsorship Offered: No

Linkedin Recruiter Tag: #LI-MM1

We are looking for a dedicated Help Desk Analyst to join our team in Loves Park, Illinois. In this role, you will provide first-level technical support to ensure smooth operations and exceptional service for our users. This is a long-term contract position ideal for someone with a strong customer service mindset and technical troubleshooting skills.

Responsibilities:

• Respond promptly to technical issues reported by users, delivering clear and effective solutions.
• Perform password resets and basic account management tasks within Active Directory.
• Troubleshoot hardware problems, including printers and desktop systems, to ensure functionality.
• Address and resolve software-related issues within a Microsoft Windows 10 environment.
• Manage service desk tickets by prioritizing and documenting issues accurately.
• Provide guidance and support for basic IT needs, ensuring a user-friendly experience.
• Maintain an attentive and approachable demeanor while assisting users with technical concerns.
• Collaborate with team members to escalate complex issues and implement solutions effectively.

Requirements:

• Proficiency in Active Directory for account management and troubleshooting.
• Strong knowledge of Microsoft Windows 10 operating system.
• Ability to perform basic troubleshooting for hardware and software-related issues.
• Familiarity with managing service desk tickets and tracking resolutions.
• Excellent customer service skills and ability to communicate effectively with users.
• Experience working in a Microsoft-based environment.
• Strong organizational skills to prioritize and manage multiple tasks.
• Ability to work independently while collaborating with team members as needed.

Description

Purpose: The Help Desk Analyst I (HDAI) delivers Tier 1 technical support to internal team members, clients, partners and hardware such as computers, telephones, mobile devices and printers. The HDAI typically responds to and diagnoses problems through discussion with end users and resolves basic problems while referring more complex issues to senior level staff.

Essential Duties and Responsibilities:

• Provides routine support for end users with IT-related requests and issues.

• Evaluates, prioritizes and completes incoming tickets in a professional and courteous manner.

• Follows standard Help Desk operating procedures and protocols to accurately log all requests using established ticket tracking software.

• Resolves routine hardware and software issues, and coordinates work escalations with the appropriate technical resource or group for more complex issues.

• Maintains a high degree of professionalism while delivering outstanding customer service.

• Notifies IT management of all critical requests and issues.

• Learns the skills to fix commonly used software, hardware, and other equipment.

• Provides solutions, advice and/or recommendations in a quick and timely manner.

• Provides knowledge transfer of important information to fellow Help Desk Analysts.

• Provides follow-up to team members and other support staff to ensure issue resolution and high degrees of customer satisfaction.

• Required to attend mandatory meetings and trainings, work scheduled overtime with minimal notice, and perform other duties as assigned per business needs.

Qualification Requirements –

To perform the job successfully, an individual should demonstrate the following:

• Must be at least 18 years of age.

• Able to read, write and speak English.

• Successfully pass and maintain acceptable background checks and security clearances.

• Associate degree plus 1 year of experience providing end-user technical support preferred.

• Excellent verbal and written communications skills.

• Ability to provide excellent customer service.

• Ability to plan, organize, and coordinate work assignments.

• Ability to establish and maintain effective working relationships with others.

• Conscientiousness and accuracy in record-keeping and documentation.

• Expertise in performing multiple tasks at the same time without errors.

Certificates and Licenses:

• No certificates or licenses needed.

Computer Skills:

· Proficient in Microsoft Office (Word, Excel, and Outlook).

· Knowledge in SQL a plus.

Qualifications

Education

Preferred

• Associates or better in Computer Science

Experience

Required

• Understanding of Active Directory

• Familiarity with Windows

• Familiarity in SQL

Preferred

• Associate degree plus 1 year of experience providing end-user technical support preferred.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights ( notice from the Department of Labor.

Experity is the leading software and services company for on-demand healthcare in the U.S. We provide software solutions that remove complexities and simplify operations for 5700+ urgent care clinics across the country. We create, maintain, and support products to facilitate the complete on-demand healthcare experience: from patients finding clinics and making appointments, to checking in, to clinical documentation, and to the final bill paid by the patient. Our team is committed to changing healthcare for the better by innovating and revolutionizing on-demand healthcare for millions of patients across the country.

Experity offers the following:

• Benefits – Comprehensive coverage starts first day of employment and includes Medical, Dental/Orthodontia, and Vision.
• Ownership - All Team Members are eligible for synthetic ownership in Experity upon one year of employment with real financial rewards when the company is successful!
• Employee Assistance Program - This robust program includes counseling, legal resolution, financial education, pet adoption assistance, identity theft and fraud resolution, and so much more.
• Flexibility – Experity is committed to helping team members face the demands of juggling work, family and life-related issues by offering flexible work scheduling to manage your work-life balance.
• Paid Time Off (PTO) - Experity offers a generous PTO plan and increases with milestones to ensure our Team Members have time to recharge, relax, and spend time with loved ones.
• Career Development – Experity maintains a learning program foundation for the company that allows Team Members to explore their potential and achieve their career goals.
• Team Building – We bring our Team Members together when we can to strengthen the team, build relationships, and have fun! We even have a family company picnic and a holiday party.
• Total Compensation - Competitive pay, quarterly bonuses and a 401(k) retirement plan with an employer match to help you save for your future and ensure that you can retire with financial security.

• Triage inbound calls from centers inquiring on matters related to; submitting cases for reinterpretation, changing patient demographics, checking on status of a live study, requesting to speak directly with a radiologist or submitting a complaint
• Make outbound calls to centers to notify them of positive findings or to request additional information on studies
• Monitor the live queue and ensure all live cases are being read within the contracted time, notify radiologists if a case is low and reassign cases if needed
• Communicate with radiologists on anything that needs addressed such as rereads or missing information (missing images, history, demographics, etc)
• Provide Level I support to centers and submit IT tickets when needed
• Open and close QA cases for radiologists
• Monitor auto assign rules and manually assign specialty cases
• Other duties as assigned

• High School degree or equivalent
• Two years of related experience in basic computer skills, clerical work, call center environment, or customer service
• PACS experience preferred, but not required

• Team First
• Lift Others Up
• Share Openly
• Set and Crush Goals
• Delight the Client

• Electronic Medical Records (EMR): Software that healthcare providers use to input patient data, such as medical history, diagnoses, treatment plans, medications, and test results.
• Patient Engagement (PE): Software that shows patients the wait times at various clinics, allows patients to reserve a spot in line if there's a wait, and book the appointment.
• Practice Management (PM): Software that the clinic front desk staff uses to register the patient once they arrive for their appointment.
• Billing and Revenue Cycle Management (RCM): Software that manages coding, billing and payer contracts for clinics so they don’t have to.
• Teleradiology: Board certified radiologist providing accurate and timely reads of results from X-rays, CT scans, MRIs, and ultrasounds, for our urgent care clients.
• Consulting: Consulting services for urgent care clinics to assist with opening, expanding and enhancing client's businesses