457 Customer Service Representatives jobs in Mckinney

About NCR Atleos

NCR Atleos, headquartered in Atlanta, is a leader in expanding financial access. Our dedicated 20,000 employees optimize the branch, improve operational efficiency and maximize self-service availability for financial institutions and retailers across the globe. NCR Atleos was ranked #12 in Newsweek's prestigious 2025 Top 100 Global Most Loved Workplaces® list.

Support Center Representative

NCR Atleos makes ATM cash access convenient where people shop, work, and live. NCR Atleos is at the convergence of retailers, financial institutions, prepaid card programs, and the customers they share. NCR Atleos provides service to approximately 237,000 ATMs in North America, Europe, Asia-Pacific, and Africa. Whether NCR Atleos is driving foot traffic for top retailers, enhancing ATM brand presence for card issuers or expanding card holders' surcharge-free cash access; NCR Atleos is convenient access to cash, when and where consumers need it. NCR Atleos is where cash meets commerce.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Ability to understand the current state of ATMs to fully diagnose problems for resolution

• Adjust language and terminology to the needs of the customer (internal and external) in a professional manner to interpret and provide feedback for further research

• Act as a liaison between Technical Support, Account Managers and other NCR Atleos personnel to help resolve escalated customer issues

• Create, review and close tickets and maintain accurate customer records

• Answer inbound calls from clients, customers, and external vendors

• Ability to follow call tree to accurately transfer calls to the appropriate department based on the condition of the caller

• Provide efficient productivity and superior quality service while working in a fast-paced environment

• Ability to effectively handle in user and Regulation E/Card Trace calls from customers

• Make outbound calls to clients, customers, and external vendors

• Provide basic troubleshooting and ask probing questions to assist clients and service vendors while on site

• Ability to work multiple systems simultaneously

• Handle internal/external reports and status updates

• Monitor multiple email boxes and ensure accurate and precise responses within Service Level Agreements

• Follow-up on open investigations to ensure smooth handling and accurate closure

• Assume special projects as required by management

1st, 2nd & 3rd Shifts Available (dependent on team)

SYSTEMS INVOLVED

• Microsoft Office

• ADP Self Service

• CORE

• Device Manager

• Windows XP Operating Systems

EDUCATION, EXPERIENCE & REQUIREMENTS

• Bachelors' degree preferred; High School diploma or equivalent required.

• 1 year prior customer service/call center work experience required; preferably in a technical environment.

• Previous handling of inbound and outbound call center phones preferred.

• Working knowledge of Windows XP operating systems. Proficient in MS Outlook, Word, and Excel.

• Ability to type a minimum of 50wpm.

• Demonstrate independent decision-making skills.

• Ability to work various shifts, including days, evening, weekends, and holidays.

• Must be able to successfully pass all applicable background screening tests.

EOE/Minorities/Females/Vet/Disability

#LI-CB1

#LI-hybrid

Offers of employment are conditional upon passage of screening criteria applicable to the job.

Full time employee benefits include :

• Medical Insurance

• Dental Insurance

• Life Insurance

• Vision Insurance

• Short/Long Term Disability

• Paid Vacation

• 401k

EEO Statement

NCR Atleos is an equal-opportunity employer. It is NCR Atleos policy to hire, train, promote, and pay associates based on their job-related qualifications, ability, and performance, without regard to race, color, creed, religion, national origin, citizenship status, sex, sexual orientation, gender identity/expression, pregnancy, marital status, age, mental or physical disability, genetic information, medical condition, military or veteran status, or any other factor protected by law.

Statement to Third Party Agencies

To ALL recruitment agencies: NCR Atleos only accepts resumes from agencies on the NCR Atleos preferred supplier list. Please do not forward resumes to our applicant tracking system, NCR Atleos employees, or any NCR Atleos facility. NCR Atleos is not responsible for any fees or charges associated with unsolicited resumes.

About NCR Atleos

NCR Atleos, headquartered in Atlanta, is a leader in expanding financial access. Our dedicated 20,000 employees optimize the branch, improve operational efficiency and maximize self-service availability for financial institutions and retailers across the globe. NCR Atleos was ranked #12 in Newsweek's prestigious 2025 Top 100 Global Most Loved Workplaces® list.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Assist Agents with questions and escalations.

• Handle Daily schedule such as lunches and breaks

• Quality Assurance monitoring on agents

• Ability to understand the current state of ATMs to fully diagnose problems for resolution

• Adjust language and terminology to the needs of the customer (internal and external) in a professional manner to interpret and provide feedback for further research

• Act as a liaison between Technical Support, Account Managers and other Cardtronics personnel to help resolve escalated customer issues

• Create, review and close tickets and maintain accurate customer records

• Answer inbound calls from clients, customers, and external vendors

• Ability to follow call tree to accurately transfer calls to the appropriate department based on the condition of the caller

• Provide efficient productivity and superior quality service while working in a fast-paced environment

• Ability to effectively handle in user and Regulation E/Card Trace calls from customers

• Make outbound calls to clients, customers, and external vendors

• Provide basic troubleshooting and ask probing questions to assist clients and service vendors while on site

• Ability to work multiple systems simultaneously

• Handle internal/external reports and status updates

• Monitor multiple email boxes and ensure accurate and precise responses within Service Level Agreements

• Follow-up on open investigations to ensure smooth handling and accurate closure

• Assume special projects as required by management

Offers of employment are conditional upon passage of screening criteria applicable to the job.

Full time employee benefits include :

• Medical Insurance

• Dental Insurance

• Life Insurance

• Vision Insurance

• Short/Long Term Disability

• Paid Vacation

• 401k

EEO Statement

NCR Atleos is an equal-opportunity employer. It is NCR Atleos policy to hire, train, promote, and pay associates based on their job-related qualifications, ability, and performance, without regard to race, color, creed, religion, national origin, citizenship status, sex, sexual orientation, gender identity/expression, pregnancy, marital status, age, mental or physical disability, genetic information, medical condition, military or veteran status, or any other factor protected by law.

Statement to Third Party Agencies

To ALL recruitment agencies: NCR Atleos only accepts resumes from agencies on the NCR Atleos preferred supplier list. Please do not forward resumes to our applicant tracking system, NCR Atleos employees, or any NCR Atleos facility. NCR Atleos is not responsible for any fees or charges associated with unsolicited resumes.

**About NCR Atleos**
NCR Atleos, headquartered in Atlanta, is a leader in expanding financial access. Our dedicated 20,000 employees optimize the branch, improve operational efficiency and maximize self-service availability for financial institutions and retailers across the globe. NCR Atleos was ranked #12 in Newsweek's prestigious 2025 Top 100 Global Most Loved Workplaces® list.
**Help Desk Representative III**
**Location** : Frisco, Texas (In-office Tuesday-Thursday, Remote Friday-Saturday)
**Shift** : Tuesday-Saturday | **Hours** : 10:00 AM - 7:00 PM
**Work Environment** : 24/7/365 support, including holidays
**Pay: $21-22 hourly**
**About NCR**
NCR connects people to cash where they shop, work, and live. Supporting over 237,000 ATMs globally, NCR partners with retailers, financial institutions, and prepaid card programs to provide seamless, surcharge-free access to cash. We are where cash meets commerce.
As a **Help Desk Representative III** , you will serve as a key support resource for NCR's ATM network, ensuring timely and accurate resolution of technical issues. You'll act as a liaison between customers, service vendors, and internal teams, providing expert-level troubleshooting and guidance in a fast-paced, 24/7 environment.
**Key Responsibilities**
+ Diagnose ATM issues using real-time system data and customer input
+ Communicate technical information clearly to both technical and non-technical audiences
+ Handle escalated inbound calls and assist in de-escalation and resolution
+ Support and coach Help Desk agents with daily questions and training needs
+ Monitor call queues and ensure agents are meeting performance expectations
+ Assign tickets and reports, and collaborate with supervisors on reporting and metrics
+ Make outbound calls to clients and vendors for follow-up and troubleshooting
+ Maintain accurate records by creating, reviewing, and closing service tickets
+ Monitor multiple email inboxes and respond within SLA timelines
+ Follow up on open investigations to ensure timely and accurate closure
+ Take on special projects as assigned by management
**Systems You'll Use**
+ Microsoft Office Suite
+ ADP Self Service
+ CORE
+ Device Manager
+ Windows XP Operating Systems
**Qualifications**
+ Minimum 2 years of customer service or call center experience, preferably in a technical support environment
+ Experience handling both inbound and outbound calls
+ Strong knowledge of Windows XP and proficiency in Outlook, Word, and Excel
+ Typing speed of at least 50 WPM
+ Strong independent decision-making and problem-solving skills
+ Flexibility to work evenings, weekends, and holidays as needed
+ Must pass applicable background checks
Offers of employment are conditional upon passage of screening criteria applicable to the job.
**Full time employee benefits include** :
+ Medical Insurance
+ Dental Insurance
+ Life Insurance
+ Vision Insurance
+ Short/Long Term Disability
+ Paid Vacation
+ 401k
**EEO Statement**
NCR Atleos is an equal-opportunity employer. It is NCR Atleos policy to hire, train, promote, and pay associates based on their job-related qualifications, ability, and performance, without regard to race, color, creed, religion, national origin, citizenship status, sex, sexual orientation, gender identity/expression, pregnancy, marital status, age, mental or physical disability, genetic information, medical condition, military or veteran status, or any other factor protected by law.
**Statement to Third Party Agencies**
To ALL recruitment agencies: NCR Atleos only accepts resumes from agencies on the NCR Atleos preferred supplier list. Please do not forward resumes to our applicant tracking system, NCR Atleos employees, or any NCR Atleos facility. NCR Atleos is not responsible for any fees or charges associated with unsolicited resumes.

**About NCR Atleos**
NCR Atleos, headquartered in Atlanta, is a leader in expanding financial access. Our dedicated 20,000 employees optimize the branch, improve operational efficiency and maximize self-service availability for financial institutions and retailers across the globe. NCR Atleos was ranked #12 in Newsweek's prestigious 2025 Top 100 Global Most Loved Workplaces® list.
**ESSENTIAL DUTIES AND RESPONSIBILITIES**
+ Assist Agents with questions and escalations.
+ Handle Daily schedule such as lunches and breaks
+ Quality Assurance monitoring on agents
+ Ability to understand the current state of ATMs to fully diagnose problems for resolution
+ Adjust language and terminology to the needs of the customer (internal and external) in a professional manner to interpret and provide feedback for further research
+ Act as a liaison between Technical Support, Account Managers and other Cardtronics personnel to help resolve escalated customer issues
+ Create, review and close tickets and maintain accurate customer records
+ Answer inbound calls from clients, customers, and external vendors
+ Ability to follow call tree to accurately transfer calls to the appropriate department based on the condition of the caller
+ Provide efficient productivity and superior quality service while working in a fast-paced environment
+ Ability to effectively handle in user and Regulation E/Card Trace calls from customers
+ Make outbound calls to clients, customers, and external vendors
+ Provide basic troubleshooting and ask probing questions to assist clients and service vendors while on site
+ Ability to work multiple systems simultaneously
+ Handle internal/external reports and status updates
+ Monitor multiple email boxes and ensure accurate and precise responses within Service Level Agreements
+ Follow-up on open investigations to ensure smooth handling and accurate closure
+ Assume special projects as required by management
Offers of employment are conditional upon passage of screening criteria applicable to the job.
**Full time employee benefits include** :
+ Medical Insurance
+ Dental Insurance
+ Life Insurance
+ Vision Insurance
+ Short/Long Term Disability
+ Paid Vacation
+ 401k
**EEO Statement**
NCR Atleos is an equal-opportunity employer. It is NCR Atleos policy to hire, train, promote, and pay associates based on their job-related qualifications, ability, and performance, without regard to race, color, creed, religion, national origin, citizenship status, sex, sexual orientation, gender identity/expression, pregnancy, marital status, age, mental or physical disability, genetic information, medical condition, military or veteran status, or any other factor protected by law.
**Statement to Third Party Agencies**
To ALL recruitment agencies: NCR Atleos only accepts resumes from agencies on the NCR Atleos preferred supplier list. Please do not forward resumes to our applicant tracking system, NCR Atleos employees, or any NCR Atleos facility. NCR Atleos is not responsible for any fees or charges associated with unsolicited resumes.

Description
- Provide full onsite/desk side and remote support to end users for all their IT issues, services and change requests for the users in the region. Additionally, he/she will also support remote users in other locations. - Collaborate with the Regional End User Support Manager and the Regional IT Manager in the management of the IT platform to keep the information systems in optimal operating condition. - Ensure that all incidents and service requests coming into the Service Desk are handled correctly and promptly. - Act on incidents which are approaching or have reached the point of breaching our service level agreements. - Ensure the end users capability to access certified applications from the supported end points according to the Epiroc Way policies. - Mobile devices and tablets support and management including provisioning of hardware. - Coordinate the acquisition of hardware and software. - Provide hands on support to our specialist teams with server, network, and telephony infrastructures (friendly hands*). - Advise customers and users on their IT needs and best practices. - Provide end user trainings and IT workshops. - Contribute to continuous improvement as implementing standards with the overall target to increase efficiency. - Manage and participate in projects as assigned. - Represents Epiroc IT for all IT needs of the customers. - Other duties and responsibilities as assigned. - You can travel when required up to 20% of the time. Passport required as Mexico and Canada are in our coverage area. - Keep IT assets update. - Keep updated documentation about internal IT procedures, referring to Epiroc Way for standards policies/procedures. - Vendor support for the IT area. - Financial Management (Functional cost, annual budget, etc.) with collaboration of Regional IT Manager. - Properly escalate incidents to Regional IT Manager and Regional End User Support Manager according to the impact, severity and urgency. - Elaborate reports and statistics related to IT KPI fulfillment. - Participate in training to End Users in IT related areas.
Skills
Service Desk, Help Desk, Windows 10, Windows 11, Windows, Microsoft, M365, End User Support
Top Skills Details
Service Desk,Help Desk,Windows 10,Windows 11,Windows,Microsoft,M365,End User Support
Additional Skills & Qualifications
Experience requirements - Customer focused and business oriented. - You can work in a team as well as independently, to be proactive and to work with many tasks simultaneously. - You are analytical and enjoy solving problems in a complex environment. - Able to communicate with non-technical end users in a professional way. - Attention to detail, particularly when dealing with customers and their reported problems. - Willing to research, learn and find solutions and can quickly understand new technology and processes. - Able to work efficiently and effectively under high pressure in a fast pace environment. - Experience with IT best practice / ITIL; ITIL certification required. - Proven Project Management and Business Analysis capabilities. - Troubleshooting PC's, laptops (preferably Dell experience). - Mobile devices and tablets management/support. - Smartphone usage (Android & Apple) for basic end user support. - ServiceNow helpdesk software. - Windows 10 and 11 - Outlook 365 support. - Microsoft 365 support. - Windows server. - Experience with PC management software (remote SW installation, remote PC support, OS imaging, etc.), Altiris is an asset. - Networking, LAN/WAN - very good knowledge of TCPIP, experience with VPN, Cisco HW experience is an asset. - Lotus Notes basic end user support. - VMWare basic maintenance knowledge. - Basic knowledge on Citrix and Thin-clients. - Windows Server Administration (User and Printing services management). - End user Hardware support knowledge.
Experience Level
Entry Level
Pay and Benefits
The pay range for this position is $22.00 - $30.00/hr.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:
- Medical, dental & vision - Critical Illness, Accident, and Hospital - 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available - Life Insurance (Voluntary Life & AD&D for the employee and dependents) - Short and long-term disability - Health Spending Account (HSA) - Transportation benefits - Employee Assistance Program - Time Off/Leave (PTO, Vacation or Sick Leave)
Workplace Type
This is a fully onsite position in Allen,TX.
Application Deadline
This position is anticipated to close on Oct 10, 2025.
h4>About TEKsystems:
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
About TEKsystems and TEKsystems Global Services
We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.
The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

**About NCR Atleos**
NCR Atleos, headquartered in Atlanta, is a leader in expanding financial access. Our dedicated 20,000 employees optimize the branch, improve operational efficiency and maximize self-service availability for financial institutions and retailers across the globe. NCR Atleos was ranked #12 in Newsweek's prestigious 2025 Top 100 Global Most Loved Workplaces® list.
**ESSENTIAL DUTIES AND RESPONSIBILITIES**
+ Assist Agents with questions and escalations.
+ Handle Daily schedule such as lunches and breaks
+ Quality Assurance monitoring on agents
+ Ability to understand the current state of ATMs to fully diagnose problems for resolution
+ Adjust language and terminology to the needs of the customer (internal and external) in a professional manner to interpret and provide feedback for further research
+ Act as a liaison between Technical Support, Account Managers and other Cardtronics personnel to help resolve escalated customer issues
+ Create, review and close tickets and maintain accurate customer records
+ Answer inbound calls from clients, customers, and external vendors
+ Ability to follow call tree to accurately transfer calls to the appropriate department based on the condition of the caller
+ Provide efficient productivity and superior quality service while working in a fast-paced environment
+ Ability to effectively handle in user and Regulation E/Card Trace calls from customers
+ Make outbound calls to clients, customers, and external vendors
+ Provide basic troubleshooting and ask probing questions to assist clients and service vendors while on site
+ Ability to work multiple systems simultaneously
+ Handle internal/external reports and status updates
+ Monitor multiple email boxes and ensure accurate and precise responses within Service Level Agreements
+ Follow-up on open investigations to ensure smooth handling and accurate closure
+ Assume special projects as required by management
Offers of employment are conditional upon passage of screening criteria applicable to the job.
**Full time employee benefits include** :
+ Medical Insurance
+ Dental Insurance
+ Life Insurance
+ Vision Insurance
+ Short/Long Term Disability
+ Paid Vacation
+ 401k
**EEO Statement**
NCR Atleos is an equal-opportunity employer. It is NCR Atleos policy to hire, train, promote, and pay associates based on their job-related qualifications, ability, and performance, without regard to race, color, creed, religion, national origin, citizenship status, sex, sexual orientation, gender identity/expression, pregnancy, marital status, age, mental or physical disability, genetic information, medical condition, military or veteran status, or any other factor protected by law.
**Statement to Third Party Agencies**
To ALL recruitment agencies: NCR Atleos only accepts resumes from agencies on the NCR Atleos preferred supplier list. Please do not forward resumes to our applicant tracking system, NCR Atleos employees, or any NCR Atleos facility. NCR Atleos is not responsible for any fees or charges associated with unsolicited resumes.

About NCR Atleos

NCR Atleos, headquartered in Atlanta, is a leader in expanding financial access. Our dedicated 20,000 employees optimize the branch, improve operational efficiency and maximize self-service availability for financial institutions and retailers across the globe. NCR Atleos was ranked #12 in Newsweek’s prestigious 2025 Top 100 Global Most Loved Workplaces® list.

Help Desk Representative II

Location : Frisco, Texas (In-office Tuesday–Thursday, Remote Friday–Saturday)

Shift : Tuesday–Saturday | Hours : 10:00 AM – 7:00 PM

Work Environment : 24/7/365 support, including holidays

Pay: S18-19 Hourly

About NCR

NCR connects people to cash where they shop, work, and live. Supporting over 237,000 ATMs globally, NCR partners with retailers, financial institutions, and prepaid card programs to provide seamless, surcharge-free access to cash. We are where cash meets commerce.

We are seeking a detail-oriented and customer-focused Help Desk II professional to support ATM operations and provide technical assistance to internal and external stakeholders. This role requires strong diagnostic skills, clear communication, and the ability to manage multiple systems and tasks in a fast-paced environment.

Key Responsibilities

• Diagnose ATM issues by understanding current device states and providing accurate resolutions.

• Communicate effectively with internal and external customers, adjusting language and tone to meet their needs.

• Act as a liaison between Technical Support, Account Managers, and other Cardtronics personnel to resolve escalated issues.

• Create, review, and close support tickets while maintaining accurate customer records.

• Answer inbound calls from clients, customers, and external vendors.

• Follow call trees to route calls appropriately based on caller needs.

• Handle Regulation E/Card Trace inquiries with professionalism and accuracy.

• Make outbound calls to clients, customers, and vendors for follow-up and troubleshooting.

• Provide basic technical support and ask probing questions to assist field technicians.

• Work across multiple systems simultaneously to resolve issues.

• Monitor and respond to multiple email inboxes within defined SLAs.

• Manage internal/external reports and provide timely status updates.

• Follow up on open investigations to ensure resolution and closure.

• Participate in special projects as assigned by management.

Systems Used

• Microsoft Office Suite

• ADP Self Service

• CORE

• Device Manager

• Windows XP Operating Systems

Qualifications

• High School diploma or equivalent required; Bachelor’s degree preferred.

• Minimum 1 year of customer service or call center experience, preferably in a technical support environment.

• Experience handling inbound and outbound calls in a call center setting.

• Proficiency in Windows XP and Microsoft Outlook, Word, and Excel.

• Ability to type at least 50 words per minute.

• Strong decision-making and problem-solving skills.

• Flexibility to work various shifts, including evenings, weekends, and holidays.

• Must pass applicable background screening.

Offers of employment are conditional upon passage of screening criteria applicable to the job.

Full time employee benefits include :

• Medical Insurance

• Dental Insurance

• Life Insurance

• Vision Insurance

• Short/Long Term Disability

• Paid Vacation

• 401k

EEO Statement

NCR Atleos is an equal-opportunity employer. It is NCR Atleos policy to hire, train, promote, and pay associates based on their job-related qualifications, ability, and performance, without regard to race, color, creed, religion, national origin, citizenship status, sex, sexual orientation, gender identity/expression, pregnancy, marital status, age, mental or physical disability, genetic information, medical condition, military or veteran status, or any other factor protected by law.

Statement to Third Party Agencies

To ALL recruitment agencies: NCR Atleos only accepts resumes from agencies on the NCR Atleos preferred supplier list. Please do not forward resumes to our applicant tracking system, NCR Atleos employees, or any NCR Atleos facility. NCR Atleos is not responsible for any fees or charges associated with unsolicited resumes.

About NCR Atleos

NCR Atleos, headquartered in Atlanta, is a leader in expanding financial access. Our dedicated 20,000 employees optimize the branch, improve operational efficiency and maximize self-service availability for financial institutions and retailers across the globe. NCR Atleos was ranked #12 in Newsweek’s prestigious 2025 Top 100 Global Most Loved Workplaces® list.

Offers of employment are conditional upon passage of screening criteria applicable to the job.

Full time employee benefits include :

• Medical Insurance

• Dental Insurance

• Life Insurance

• Vision Insurance

• Short/Long Term Disability

• Paid Vacation

• 401k

EEO Statement

NCR Atleos is an equal-opportunity employer. It is NCR Atleos policy to hire, train, promote, and pay associates based on their job-related qualifications, ability, and performance, without regard to race, color, creed, religion, national origin, citizenship status, sex, sexual orientation, gender identity/expression, pregnancy, marital status, age, mental or physical disability, genetic information, medical condition, military or veteran status, or any other factor protected by law.

Statement to Third Party Agencies

To ALL recruitment agencies: NCR Atleos only accepts resumes from agencies on the NCR Atleos preferred supplier list. Please do not forward resumes to our applicant tracking system, NCR Atleos employees, or any NCR Atleos facility. NCR Atleos is not responsible for any fees or charges associated with unsolicited resumes.

**About NCR Atleos**
NCR Atleos, headquartered in Atlanta, is a leader in expanding financial access. Our dedicated 20,000 employees optimize the branch, improve operational efficiency and maximize self-service availability for financial institutions and retailers across the globe. NCR Atleos was ranked #12 in Newsweek's prestigious 2025 Top 100 Global Most Loved Workplaces® list.
**Help Desk Representative II**
**Location** : Frisco, Texas (In-office Tuesday-Thursday, Remote Friday-Saturday)
**Shift** : Tuesday-Saturday | **Hours** : 10:00 AM - 7:00 PM
**Work Environment** : 24/7/365 support, including holidays
**Pay: S18-19 Hourly**
**About NCR**
NCR connects people to cash where they shop, work, and live. Supporting over 237,000 ATMs globally, NCR partners with retailers, financial institutions, and prepaid card programs to provide seamless, surcharge-free access to cash. We are where cash meets commerce.
We are seeking a detail-oriented and customer-focused **Help Desk II** professional to support ATM operations and provide technical assistance to internal and external stakeholders. This role requires strong diagnostic skills, clear communication, and the ability to manage multiple systems and tasks in a fast-paced environment.
**Key Responsibilities**
+ Diagnose ATM issues by understanding current device states and providing accurate resolutions.
+ Communicate effectively with internal and external customers, adjusting language and tone to meet their needs.
+ Act as a liaison between Technical Support, Account Managers, and other Cardtronics personnel to resolve escalated issues.
+ Create, review, and close support tickets while maintaining accurate customer records.
+ Answer inbound calls from clients, customers, and external vendors.
+ Follow call trees to route calls appropriately based on caller needs.
+ Handle Regulation E/Card Trace inquiries with professionalism and accuracy.
+ Make outbound calls to clients, customers, and vendors for follow-up and troubleshooting.
+ Provide basic technical support and ask probing questions to assist field technicians.
+ Work across multiple systems simultaneously to resolve issues.
+ Monitor and respond to multiple email inboxes within defined SLAs.
+ Manage internal/external reports and provide timely status updates.
+ Follow up on open investigations to ensure resolution and closure.
+ Participate in special projects as assigned by management.
**Systems Used**
+ Microsoft Office Suite
+ ADP Self Service
+ CORE
+ Device Manager
+ Windows XP Operating Systems
**Qualifications**
+ High School diploma or equivalent required; Bachelor's degree preferred.
+ Minimum 1 year of customer service or call center experience, preferably in a technical support environment.
+ Experience handling inbound and outbound calls in a call center setting.
+ Proficiency in Windows XP and Microsoft Outlook, Word, and Excel.
+ Ability to type at least 50 words per minute.
+ Strong decision-making and problem-solving skills.
+ Flexibility to work various shifts, including evenings, weekends, and holidays.
+ Must pass applicable background screening.
Offers of employment are conditional upon passage of screening criteria applicable to the job.
**Full time employee benefits include** :
+ Medical Insurance
+ Dental Insurance
+ Life Insurance
+ Vision Insurance
+ Short/Long Term Disability
+ Paid Vacation
+ 401k
**EEO Statement**
NCR Atleos is an equal-opportunity employer. It is NCR Atleos policy to hire, train, promote, and pay associates based on their job-related qualifications, ability, and performance, without regard to race, color, creed, religion, national origin, citizenship status, sex, sexual orientation, gender identity/expression, pregnancy, marital status, age, mental or physical disability, genetic information, medical condition, military or veteran status, or any other factor protected by law.
**Statement to Third Party Agencies**
To ALL recruitment agencies: NCR Atleos only accepts resumes from agencies on the NCR Atleos preferred supplier list. Please do not forward resumes to our applicant tracking system, NCR Atleos employees, or any NCR Atleos facility. NCR Atleos is not responsible for any fees or charges associated with unsolicited resumes.