503 Customer Service Representatives jobs in Mckinney

What will you do?

• Manage timeliness and accuracy of deliverables
• Contribute to installation of hardware/software additions, change orders, and solutions
• Support verifying the performance and sustained operation of Energy Conservation Measures
• Contribute to assisting clients in issue resolution
• Learn the clients BAS and able to support
• Carry out site service when called upon
• Conduct project turnovers from construction to Client Services
• Complete Field Audit data collection associated with Capital Asset Planning
• Perform site work and shadowing of project team members
• Representation of Client Services during client training and turnovers
• Responsible for task management creation and execution through Asana process flows
• Contribute to identifying operational improvements for improved savings performance
• Periodically evaluate performance of systems for improvement opportunities
• Involved in ongoing client training, both formal and informal

• Currrently enrolled in Bachelor of Science or Engineering degree preferred
  • Commonly applicable degree programs include, but are not limited to: Environmental Engineering, Project Management, Energy Management, and Systems Technology degrees
• Understanding of and proficient in project management skills
• Excellent time management and organization skills
• Proficient in Microsoft Office particularly Excel, Word, and PowerPoint
• Experience using task management programs or knowledge with Asana
• Excellent analytical skills and attention to detail
• Excellent communication skills, both verbal and written
• Proven track record of providing excellent customer service
• Effective working in team environment
• Willing to travel approximately 40-60% to project sites

Integrity: being above board in all internal & external relationships

Decisiveness: can sort through information and make appropriate and timely decisions

Initiative: recognizes opportunity and action without being asked

Diligence: energized by being diligent in meeting deadlines and completing tasks on time

Thoroughness: pays close attention to detail and produces accurate work in a timely fashion

Responsibility: understands expectations and follows through in accomplishing them

PHYSICAL DEMANDS: The physical demands described here are representative of those that

must be met by an employee to successfully perform the primary duties of this job. Reasonable

accommodations may be made to enable individuals with disabilities to perform the primary duties.

When performing job site visits the employee will encounter moving over rough or uneven surfaces; recurring bending, crouching, stooping, stretching, reaching, or similar activities; recurring lifting of moderately heavy to light items. Transporting of items such as laptop computers, tools, ladders and other heavy equipment; driving an automobile, etc.

WORK ENVIRONMENT : The work environment characteristics described here are representative of

those an employee encounters while performing the primary duties of this job. Reasonable

accommodations may be made to enable individuals with disabilities to perform the primary duties.

While performing the primary functions of the job, the employee is regularly exposed to a general office

environment. During periods of project site visits, the employee will be exposed to outside weather

conditions as well as mechanical equipment rooms which could consist of confined spaces and loud

noises. Employee may work in different environments while on various job sites.

Let us learn about you! Apply today.

*This position is not sponsorship eligible now or in the future

You must submit an online application to be considered for any position with us. This position will be posted until filled.

Looking to make an IMPACT with your career?

When you are thinking about joining a new team, culture matters. At Schneider Electric, our values and behaviors are the foundation for creating a great culture to support business success. We believe that our IMPACT values - Inclusion, Mastery, Purpose, Action, Curiosity, Teamwork - starts with us.

IMPACT is also your invitation to join Schneider Electric where you can contribute to turning sustainability ambition into actions, no matter what role you play. It is a call to connect your career with the ambition of achieving a more resilient, efficient, and sustainable world.

We are looking for IMPACT Makers; exceptional people who turn sustainability ambitions into actions at the intersection of automation, electrification, and digitization. We celebrate IMPACT Makers and believe everyone has the potential to be one.

Become an IMPACT Maker with Schneider Electric - apply today!

€36 billion global revenue
+13% organic growth
150 000+ employees in 100+ countries
#1 on the Global 100 World's most sustainable corporations

You must submit an online application to be considered for any position with us. This position will be posted until filled.

Schneider Electric aspires to be the most inclusive and caring company in the world, by providing equitable opportunities to everyone, everywhere, and ensuring all employees feel uniquely valued and safe to contribute their best. We mirror the diversity of the communities in which we operate, and 'inclusion' is one of our core values. We believe our differences make us stronger as a company and as individuals and we are committed to championing inclusivity in everything we do.

At Schneider Electric, we uphold the highest standards of ethics and compliance, and we believe that trust is a foundational value. Our Trust Charter is our Code of Conduct and demonstrates our commitment to ethics, safety, sustainability, quality and cybersecurity, underpinning every aspect of our business and our willingness to behave and respond respectfully and in good faith to all our stakeholders. You can find out more about our Trust Charter here

Schneider Electric is an Equal Opportunity Employer. It is our policy to provide equal employment and advancement opportunities in the areas of recruiting, hiring, training, transferring, and promoting all qualified individuals regardless of race, religion, color, gender, disability, national origin, ancestry, age, military status, sexual orientation, marital status, or any other legally protected characteristic or conduct.

Summary: The Intersect Group is seeking an experience Customer Support agent for our direct healthcare client, where you will join an award-winning team. The Call Center Specialist is the primary point of customer-facing contact to receive and respond to general telephone/email/live chat inquiries from all stakeholders regarding the 340B Drug Pricing Program products and services. The individual must be a self-learner that has a firm understanding and commitment to providing exceptional customer service to both internal and external customers.

Responsibilities:

• Provide issue resolution around compliance and federal regulated policies on the 340B Drug Pricing Program.
• Provide accurate product and service information for customers by researching multiple databases for resolution, and demonstrating attention to detail.
• Proficient in translating healthcare-related jargon and complex processes into simple, step-by-step instructions customers can understand and act upon.
• Log and document all calls/emails/voicemail and live chat data in CRM application (Salesforce).
• Other Responsibilities may include but are not limited to supporting both incoming calls as normally received, but supporting out-going calls associated with a specific campaign or customer facing activity.
• Constantly meet established productivity, and quality standards
• Process “after-call” work including callbacks, and routing of calls for more complex inquiries.
• Communicate and coordinate with internal staff, business/government partners, healthcare entities and other stakeholders, and resolve issues in a timely manner.
• Accuracy and Quality will be measured on an individual and team basis. Each Specialist is expected to meet and maintain the Quality Assurance (QA) threshold goal that will be established annually.

Requirements:

• Two years or more of inbound call center customer service experience. Knowledge of healthcare products/service, including the 340B Program, and pharmacy background preferred
• Bilingual in English/Spanish preferred
• Post-secondary education preferred
• Ability to communicate effectively to groups both verbally and written
• Strong ability to retain information and instructions, including the ability to apply the information and instructions to new tasks that may be assigned

• Respond to inbound /outbound telephone calls via multi line phone system platform (Cisco Agent Desktop application or similar) regarding any student inquiry. Specialized focus can include admissions applications and onboarding processes, financial aid, veteran's benefits and exemptions, registration and payment.
• Follow up with students on questions that require additional research after triaging issue(s) and their account using relevant division resources and expertise.
• Respond to students' questions and issues both telephonically and via email with accurate and timely response.
• Respond to customer inquiries over the telephone and via email, in a friendly and professional manner.
• Forward or escalate as appropriate, questions and/or issues that cannot be answered/handled at this level.
• Document all call information according to standard operating procedures.
• Utilize student information system to review students' account and inform students of potential resolutions, next steps or options.
• Maintain confidentiality of student records (in compliance with the Family Educational Rights and Privacy Act).
• Provide personalized customer service at the highest level. Understands and satisfies customer needs. Capitalizes on opportunities to improve customer experience.

• Perform other duties as assigned.
• Perform all duties to maintain all standards in accordance with college policies, procedures, and Core Values.

Position Overview

• The Program Manager position requires a highly detail oriented, accurate, customer service focused, organized individual who will be responsible for managing the day to day activity of a high profile customer account. This includes ensuring profitability of the programs, constant client interaction, growing the account and communicating directly with the management teams for inbound and outbound agents.

Requirements

• Establish a trusted partner relationship with the client services team and the assigned client management teams
• Daily tactical management of the account activity
• Front line liaison between account management and operations
• Provide clear and concise documentation of all tactical account management activity including daily, weekly and monthly metrics for the client
• Monitor program activity to ensure processes, procedures and client commitments are being followed and achieved
• Identify solutions for best practices, new technologies, and improved performance
• Manage escalated issues from initial observation through communication of resolution
• Coordinates with internal departments such as Operations, Training, Quality, and Work Force Management to meet client expectations and requirements
• Present Quarterly Business Reviews to Harte Hanks and client senior staff members
• Must have experience interacting/collaborating with BPO/vendors
• Experience managing multiple accounts or complex accounts
• Position onsite in Plano TX, must be available to commute

What We Offer:

• Group Health and Wellness (Medical, Dental, and Vision)
• Health Savings Account (HSA)
• Educational Assistance
• Voluntary plans, including critical illness, accident, and hospitalization
• 401k plan with Company Match and Roth contributions | Immediate vesting
• Pet Insurance, free legal services, employee discount programs, and more…

Equal Opportunity Employer/M/F/H/V

?Call Center Sales Representative- Carrollton
All My Sons Moving & Storage is seeking a Call Center Sales Representative that has a winning skill set that matches our winning business. All My Sons Moving & Storage has been built on family principles for more than 30 years and has withstood the test of recessions and the pandemic. All My Sons Moving & Storage is the nation's largest, non-franchised, moving company in the nation!

Call Center Sales Representatives for All My Sons Moving & Storage have awesome personalities and are competitive with a great work ethic. Our high-volume Call Center handles ONLY inbound sales calls which allows you to earn BIG commissions (on top of your wages). In addition to that, Call Center Representatives take part in our monthly raffles with high-end prizes!
Meet the Team : and Duties :

• Handle high volume inbound calls from customers needing to move.

• Be self-motivated

• Work well in a Call Center atmosphere

• Basic computer navigation

• High energy on the phones and the ability to assume the close.

• Punctual on a daily basis.

• Willingness to participate in our pre-employment background check.

• $14-$7.00/ per hour plus commission
• Agents averaging 20- 25/hourly WITH commissions added

• 401(k)

• Dental insurance

• Health insurance

• PTO

• Vision insurance

• 40 hours a week (schedule to be determined at time of interview). Overtime available

We are an Equal Opportunity Employer and are a drug-free workplace
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