211 Customer Service Representatives jobs in Mercedes

**Your opportunity**
As a **International Client Service Associate** , you will service international (non-US residents) and domestic clients with all a full range of service and trading needs. You will work in a collaborative, fast-paced environment to assist with trading stocks, ETFs, mutual funds and options in addition to general account servicing inquiries. We also complete document translation services for internal partners and service clients in foreign language as needed. Evening and overnight shifts will also support our clients within Stock Plan Services. The relationships that you create and uphold will have a direct impact as you aid our clients to "Own Their tomorrow."
**NOTE:** **This** **position is based in Westlake, TX and available for a Hybrid schedule post training.**
**What you have**
**Required Qualifications:**
· **Must be able to read, write, and speak in Spanish required.**
· Series 7 & 63 licenses required OR a condition of employment to successfully obtain these licenses within the allotted training time.
· Well-developed and effective communication skills to establish trust and rapport with clients through both verbal and written communication
· Available to work in a structured schedule and adhere to assigned schedule including lunch and break time as pre-determined by business need.
· Positive attitude, enthusiasm, professionalism, and strong work ethic with high level of integrity and ethics.
· Willingness and desire to learn in a fast-paced and evolving environment.
**Preferred Qualifications:**
· 2+ years of college study in finance, economics, business administration, or related area; bachelor's degree is preferred.
· 2+ year of customer service experience, preferably in financial services; 1+ years of experience working with clients through phone/chats/emails.
· Basic to intermediate knowledge of investment products. Ability to explain these complex subjects via the phone.
· Ability to quickly identify client needs, demonstrate empathy and compassion in responses, and apply sound judgment when taking action(s) to achieve client objectives via phone/chat/email.
· Flexible and able to work on emails/chats/phones as business needs change.
· High flexibility in shift times especially early in the morning as business needs.
**What's in it for you**
At Schwab, we're committed to empowering our employees' personal and professional success. Our flexible work options, supportive culture, and focus on your development means you'll get the tools you need to make a positive difference in the finance industry.
We offer a competitive benefits package that takes care of the whole you - both today and in the future:
+ Base salary + annual bonus
+ 401(k) with company match and Employee stock purchase plan
+ Paid time for vacation, volunteering, and a 4-week sabbatical after 5 years of service
+ Paid parental leave and family building benefits
+ Tuition reimbursement
+ Health, dental, and vision insurance
In addition to the salary range, this role is eligible for bonus or incentive opportunities.
**What's in it for you**
At Schwab, we're committed to empowering our employees' personal and professional success. Our purpose-driven, supportive culture, and focus on your development means you'll get the tools you need to make a positive difference in the finance industry. Our Hybrid Work and Flexibility approach balances our ongoing commitment to workplace flexibility, serving our clients, and our strong belief in the value of being together in person on a regular basis.
We offer a competitive benefits package that takes care of the whole you - both today and in the future:
+ 401(k) with company match and Employee stock purchase plan
+ Paid time for vacation, volunteering, and 28-day sabbatical after every 5 years of service for eligible positions
+ Paid parental leave and family building benefits
+ Tuition reimbursement
+ Health, dental, and vision insurance
What's in it for you:
At Schwab, we're committed to empowering our employees' personal and professional success. Our purpose-driven, supportive culture, and focus on your development means you'll get the tools you need to make a positive difference in the finance industry. Our Hybrid Work and Flexibility approach balances our ongoing commitment to workplace flexibility, serving our clients, and our strong belief in the value of being together in person on a regular basis.
We offer a competitive benefits package that takes care of the whole you - both today and in the future:
401(k) with company match and Employee stock purchase plan
Paid time for vacation, volunteering, and 28-day sabbatical after every 5 years of service for eligible positions
Paid parental leave and family building benefits
Tuition reimbursement
Health, dental, and vision insurance
Schwab is an affirmative action employer, focused on employing and advancing in employment, qualified women, racial and ethnic minorities, protected veterans, and individuals with disabilities in the workplace. If you have a disability and require reasonable accommodations in the application process, contact Human Resources at or call .

**Your opportunity**
As a **International Client Service Associate** , you will service international (non-US residents) and domestic clients with all a full range of service and trading needs. You will work in a collaborative, fast-paced environment to assist with trading stocks, ETFs, mutual funds and options in addition to general account servicing inquiries. We also complete document translation services for internal partners and service clients in foreign language as needed. Evening and overnight shifts will also support our clients within Stock Plan Services. The relationships that you create and uphold will have a direct impact as you aid our clients to "Own Their tomorrow."
**NOTE:** **This** **position is based in Westlake, TX and available for a Hybrid schedule post training.**
**What you have**
**Required Qualifications:**
· **Must be able to read, write, and speak in Mandarin/Cantonese required.**
· Series 7 & 63 licenses required OR a condition of employment to successfully obtain these licenses within the allotted training time.
· Well-developed and effective communication skills to establish trust and rapport with clients through both verbal and written communication
· Available to work in a structured schedule and adhere to assigned schedule including lunch and break time as pre-determined by business need.
· Positive attitude, enthusiasm, professionalism, and strong work ethic with high level of integrity and ethics.
· Willingness and desire to learn in a fast-paced and evolving environment.
**Preferred Qualifications:**
· 2+ years of college study in finance, economics, business administration, or related area; bachelor's degree is preferred.
· 2+ year of customer service experience, preferably in financial services; 1+ years of experience working with clients through phone/chats/emails.
· Basic to intermediate knowledge of investment products. Ability to explain these complex subjects via the phone.
· Ability to quickly identify client needs, demonstrate empathy and compassion in responses, and apply sound judgment when taking action(s) to achieve client objectives via phone/chat/email.
· Flexible and able to work on emails/chats/phones as business needs change.
· High flexibility in shift times especially early in the morning as business needs.
**What's in it for you**
At Schwab, we're committed to empowering our employees' personal and professional success. Our flexible work options, supportive culture, and focus on your development means you'll get the tools you need to make a positive difference in the finance industry.
We offer a competitive benefits package that takes care of the whole you - both today and in the future:
+ Base salary + annual bonus
+ 401(k) with company match and Employee stock purchase plan
+ Paid time for vacation, volunteering, and a 4-week sabbatical after 5 years of service
+ Paid parental leave and family building benefits
+ Tuition reimbursement
+ Health, dental, and vision insurance
In addition to the salary range, this role is eligible for bonus or incentive opportunities.
**What's in it for you**
At Schwab, we're committed to empowering our employees' personal and professional success. Our purpose-driven, supportive culture, and focus on your development means you'll get the tools you need to make a positive difference in the finance industry. Our Hybrid Work and Flexibility approach balances our ongoing commitment to workplace flexibility, serving our clients, and our strong belief in the value of being together in person on a regular basis.
We offer a competitive benefits package that takes care of the whole you - both today and in the future:
+ 401(k) with company match and Employee stock purchase plan
+ Paid time for vacation, volunteering, and 28-day sabbatical after every 5 years of service for eligible positions
+ Paid parental leave and family building benefits
+ Tuition reimbursement
+ Health, dental, and vision insurance
What's in it for you:
At Schwab, we're committed to empowering our employees' personal and professional success. Our purpose-driven, supportive culture, and focus on your development means you'll get the tools you need to make a positive difference in the finance industry. Our Hybrid Work and Flexibility approach balances our ongoing commitment to workplace flexibility, serving our clients, and our strong belief in the value of being together in person on a regular basis.
We offer a competitive benefits package that takes care of the whole you - both today and in the future:
401(k) with company match and Employee stock purchase plan
Paid time for vacation, volunteering, and 28-day sabbatical after every 5 years of service for eligible positions
Paid parental leave and family building benefits
Tuition reimbursement
Health, dental, and vision insurance
Schwab is an affirmative action employer, focused on employing and advancing in employment, qualified women, racial and ethnic minorities, protected veterans, and individuals with disabilities in the workplace. If you have a disability and require reasonable accommodations in the application process, contact Human Resources at or call .

**Your opportunity**
As a **International Client Service Specialist** , you will service international (non-US residents) and domestic clients with all a full range of service and trading needs. You will work in a collaborative, fast-paced environment to assist with trading stocks, ETFs, mutual funds and options in addition to general account servicing inquiries. We also complete document translation services for internal partners and service clients in foreign language as needed. Evening and overnight shifts will also support our clients within Stock Plan Services. The relationships that you create and uphold will have a direct impact as you aid our clients to "Own Their tomorrow."
**What you have**
**Required Qualifications:**
+ Must be able to read, write, and speak in Spanish or Mandarin/Cantonese.
+ FINRA Series 7 and 63 licenses required
+ 1-2 years of experience in Client Service, Financial Services and/or Brokerage Services with an emphasis in trading, engaging with clients in a proactive and consultative manner.
**Preferred Qualifications:**
+ Passion for trading and market knowledge; ability to proactively discuss trading topics and appropriate solutions with clients.
+ This department operates 24hrs a day, 5 days a week, so shift flexibility is highly preferred.
+ Excellent analytical skills with the ability to effectively mitigate risk and adhere to trading accuracy while adhering to policies, procedures, and guidelines
+ A passion to continually learn, growing your knowledge in personal finance
+ Ability to establish trust and rapport with clients over the phone, chats or email
+ Excellent interpersonal and written skills with a strong customer service focus are essential
+ Resilience to help achieve client happiness in a fast-paced call environment
+ FINRA Series 9-10 license preferred
What's in it for you
At Schwab, we're committed to empowering our employees' personal and professional success. Our flexible work options, supportive culture, and focus on your development means you'll get the tools you need to make a positive difference in the finance industry.
We offer a competitive benefits package that takes care of the whole you - both today and in the future:
+ Base salary + annual bonus
+ 401(k) with company match and Employee stock purchase plan
+ Paid time for vacation, volunteering, and a 4-week sabbatical after 5 years of service
+ Paid parental leave and family building benefits
+ Tuition reimbursement
+ Health, dental, and vision insurance
_In addition to the salary range, this role is also eligible for bonus or incentive opportunities._
**What's in it for you**
At Schwab, we're committed to empowering our employees' personal and professional success. Our purpose-driven, supportive culture, and focus on your development means you'll get the tools you need to make a positive difference in the finance industry. Our Hybrid Work and Flexibility approach balances our ongoing commitment to workplace flexibility, serving our clients, and our strong belief in the value of being together in person on a regular basis.
We offer a competitive benefits package that takes care of the whole you - both today and in the future:
+ 401(k) with company match and Employee stock purchase plan
+ Paid time for vacation, volunteering, and 28-day sabbatical after every 5 years of service for eligible positions
+ Paid parental leave and family building benefits
+ Tuition reimbursement
+ Health, dental, and vision insurance
What's in it for you:
At Schwab, we're committed to empowering our employees' personal and professional success. Our purpose-driven, supportive culture, and focus on your development means you'll get the tools you need to make a positive difference in the finance industry. Our Hybrid Work and Flexibility approach balances our ongoing commitment to workplace flexibility, serving our clients, and our strong belief in the value of being together in person on a regular basis.
We offer a competitive benefits package that takes care of the whole you - both today and in the future:
401(k) with company match and Employee stock purchase plan
Paid time for vacation, volunteering, and 28-day sabbatical after every 5 years of service for eligible positions
Paid parental leave and family building benefits
Tuition reimbursement
Health, dental, and vision insurance
Schwab is an affirmative action employer, focused on employing and advancing in employment, qualified women, racial and ethnic minorities, protected veterans, and individuals with disabilities in the workplace. If you have a disability and require reasonable accommodations in the application process, contact Human Resources at or call .

**Category :** **Client Operations**
**About TP**
**TP is a global, digital business services company. We deliver the most advanced, digitally powered business services to help the world's best brands streamline their business in meaningful and sustainable ways.**
**With more than 500,000 inspired and passionate people speaking more than 300 languages, our global scale and local presence allow us to be a force of good in supporting our communities, our clients, and the environment.**
**Benefits of working with TP include:**
+ **Paid Training**
+ **Competitive Wages**
+ **Full Benefits (Medical, Dental, Vision, 401k and more)**
+ **Paid Time Off**
+ **Employee wellness and engagement programs**
**TP and You**
**Through a balanced high-tech and high-touch approach blended with deep industry and geographic expertise, we make people's lives simpler, faster, and safer. We help companies adapt quickly to changing needs, and are inspired to deliver only the best in all that we do. You will become a key contributor in making that happen.**
**Did you know that our Chief Client Officer started her career at TP as an agent and advanced to the pinnacle of the company? At TP, the sky is the limit!**
**Purpose**
**Develop, implement, assess and improve day-to-day operations of inbound call centers in order to meet and exceed all aspects of client needs and requirements according to policies and procedures**
**This position is 100% onsite in McAllen, Texas. Work at home is not available for this position.**
**Your Responsibilities**
+ **Ensures daily performance metrics are being met or exceeded, i.e., quality, service level and schedule adherence metrics**
+ **80% of your day will consist of coaching and educating agents on how to improve their performance**
+ **Create an environment focusing on fun, enthusiasm and accountability**
+ **Take initiative and show leadership by creating performance improvement plans**
+ **Administer coaching and disciplinary action when appropriate**
+ **Handle both internal and client led performance discussions**
+ **Perform other related duties and assignments as required and as assigned by supervisor or other management**
+ **Ensure all policies and procedures are adhered to including, but not limited to Security, HR, Operations, etc., and that any known infractions are communicated to the proper management immediately**
+ **Must be able to take calls when needed.**
**Qualifications**
+ **College degree preferred or equivalent work experience required**
+ **Ability to work under pressure, plan, meet deadlines and be accountable for the performance of others**
+ **Solid organizational, administrative, leadership and time management skills**
+ **Ability to demonstrate personal ownership of tasks and follow through to obtain desired results**
+ **Must have a keen sense of attention to detail**
+ **Skilled in determining why and how tasks should be attempted and their effective completion**
+ **Proven experience in overcoming unexpected difficulties and using logical problem-solving skills**
+ **Typing speed of 25 wpm**
+ **Excellent written and verbal communication skills consistent with North American business standards**
+ **Must have availability to work various shifts influenced by current business needs**
+ **High school diploma or GED required**
+ **Excellent attendance history is required**
+ **Must pass mandatory background checks which may include pre-screening, illegal drug tests and credit checks**
**Soft Skills**
+ **Process Excellence**
+ **Collaboration**
+ **Communication**
+ **Emotional Intelligence**
+ **Open-Mindedness**
+ **Critical Thinking**
+ **Solution Orientation**
+ **Entrepreneurship**
+ **AI Proficiency**
+ **Data Literacy**
**Be Part of Our TP Family**
**It is our mission to always provide an environment where our employees feel valued, inspired, and supported, so that they can bring their best selves to work every day. We believe that when employees are happy and healthy, they are more productive, creative, and engaged. We are committed to providing a workplace that is conducive to happiness and a healthy work-life balance. We also believe that to be our best selves, we need to be surrounded by people who are positive, supportive, and challenging. We are committed to creating a culture of inclusion and diversity, where everyone feels welcome and valued.**
**TP is an Equal Opportunity Employer**

Overview

About TP

TP is a global, digital business services company. We deliver the most advanced, digitally powered business services to help the world's best brands streamline their business in meaningful and sustainable ways.

With more than 500,000 inspired and passionate people speaking more than 300 languages, our global scale and local presence allow us to be a force of good in supporting our communities, our clients, and the environment.

Benefits of working with TP include:

• Paid Training
• Competitive Wages
• Full Benefits (Medical, Dental, Vision, 401k and more)
• Paid Time Off
• Employee wellness and engagement programs

TP and You

Through a balanced high-tech and high-touch approach blended with deep industry and geographic expertise, we make people's lives simpler, faster, and safer. We help companies adapt quickly to changing needs, and are inspired to deliver only the best in all that we do. You will become a key contributor in making that happen.

Did you know that our Chief Client Officer started her career at TP as an agent and advanced to the pinnacle of the company? At TP, the sky is the limit!

Purpose

Support of the operation and the customer through monitoring agent transactions quantifying the results and ensuring all are calibrated properly

This position is 100% onsite in McAllen, Texas. Work at home is not available for this position.

Responsibilities

Your Responsibilities

• Accurately perform observations on recorded or live agent calls and score them against a TP and client provided standard
• Determine whether agents are using proper procedures and efficient and effective practices to provide excellent customer service and support
• Complete all work assignments within deadlines given
• Attend TP and client meetings and functions as assigned
• Maintain a set work schedule allowing for flexibility based on business needs
• Host and facilitate internal, external or QA team calibrations to track results and attendance
• Quality Assurance CSAT calibration process with clients, monitoring services and the operation
• Ensure value added CSAT analytics, methods and practices are provided to operation
• Client interaction as it relates to CSAT analytics, methods, and processes
• Ensure appropriate levels of skilled analysts to achieve company and/or client required levels of customer satisfaction (regardless of scoring or indicators utilized by the client)
• Support supervisor teams with representative quality execution Support supervisor teams in calibration session
• Support new hire quality training and transition
• Participate in any new policy training to ensure all policies are understood
• Ensure all QA Analyst reporting, and communication requirements are met
• Thrive as a team player in a fast paced, high energy, change oriented environment
• Perform other duties as assigned by supervisor or other members of management
• Ensure all policies and procedures are adhered to including, but not limited to Security, HR, Operations, etc., and that any known infractions are communicated to the proper management immediately

Qualifications

Qualifications

• Must be at least 18 years old
• Previous call center experience with four (4) or more of the following:
  • Bachelor's degree or equivalent experience
  • 6 plus months experience as an inbound call center customer service representative
  • 6 plus months experience as a mentor, trainer, or acting supervisor
  • 6 plus months of previous quality assurance experience
  • Analytical and problem-solving skills
    • Ability to analyze and identify agent trending
    • Ability to assess individual and team performance
  • Strong written and verbal communications skills
  • Strong leadership skills
  • Highly productive
  • Excellent organizational and time management skills
  • Excellent verbal and written communications skills
  • High level of expertise in company and client policies, tools, applications, and practices
  • Experience with creating or compiling reports using various sources of data
  • Must be extremely detail oriented with the ability to develop thorough corrective and preventative plans
  • Must be extremely articulate and present a professional image as this position will have contact with clients and other departments
  • Experience with standard business applications including MSOffice (Excel experience a must)
  • Strong team building and leadership skills focused on production-oriented goals
  • Able to manage multiple priorities in an ever-changing environment
  • Internal knowledge of TPUSA CSAT analytics processes
  • Excellent attendance history is required
  • Must pass mandatory background checks which may include pre-screenings, illegal drug tests and credit checks

Soft Skills

• Process Excellence
• Collaboration
• Communication
• Emotional Intelligence
• Open-Mindedness
• Critical Thinking
• Solution Orientation
• Entrepreneurship
• AI Proficiency
• Data Literacy

Be Part of Our TP Family

It is our mission to always provide an environment where our employees feel valued, inspired, and supported, so that they can bring their best selves to work every day. We believe that when employees are happy and healthy, they are more productive, creative, and engaged. We are committed to providing a workplace that is conducive to happiness and a healthy work-life balance. We also believe that to be our best selves, we need to be surrounded by people who are positive, supportive, and challenging. We are committed to creating a culture of inclusion and diversity, where everyone feels welcome and valued.

TP is an Equal Opportunity Employer

**Category :** **Quality Assurance**
**About TP**
**TP is a global, digital business services company. We deliver the most advanced, digitally powered business services to help the world's best brands streamline their business in meaningful and sustainable ways.**
**With more than 500,000 inspired and passionate people speaking more than 300 languages, our global scale and local presence allow us to be a force of good in supporting our communities, our clients, and the environment.**
**Benefits of working with TP include:**
+ **Paid Training**
+ **Competitive Wages**
+ **Full Benefits (Medical, Dental, Vision, 401k and more)**
+ **Paid Time Off**
+ **Employee wellness and engagement programs**
**TP and You**
**Through a balanced high-tech and high-touch approach blended with deep industry and geographic expertise, we make people's lives simpler, faster, and safer. We help companies adapt quickly to changing needs, and are inspired to deliver only the best in all that we do. You will become a key contributor in making that happen.**
**Did you know that our Chief Client Officer started her career at TP as an agent and advanced to the pinnacle of the company? At TP, the sky is the limit!**
**Purpose**
**Support of the operation and the customer through monitoring agent transactions quantifying the results and ensuring all are calibrated properly**
**This position is 100% onsite in McAllen, Texas. Work at home is not available for this position.**
**Your Responsibilities**
+ **Accurately perform observations on recorded or live agent calls and score them against a TP and client provided standard**
+ **Determine whether agents are using proper procedures and efficient and effective practices to provide excellent customer service and support**
+ **Complete all work assignments within deadlines given**
+ **Attend TP and client meetings and functions as assigned**
+ **Maintain a set work schedule allowing for flexibility based on business needs**
+ **Host and facilitate internal, external or QA team calibrations to track results and attendance**
+ **Quality Assurance CSAT calibration process with clients, monitoring services and the operation**
+ **Ensure value added CSAT analytics, methods and practices are provided to operation**
+ **Client interaction as it relates to CSAT analytics, methods, and processes**
+ **Ensure appropriate levels of skilled analysts to achieve company and/or client required levels of customer satisfaction (regardless of scoring or indicators utilized by the client)**
+ **Support supervisor teams with representative quality execution Support supervisor teams in calibration session**
+ **Support new hire quality training and transition**
+ **Participate in any new policy training to ensure all policies are understood**
+ **Ensure all QA Analyst reporting, and communication requirements are met**
+ **Thrive as a team player in a fast paced, high energy, change oriented environment**
+ **Perform other duties as assigned by supervisor or other members of management**
+ **Ensure all policies and procedures are adhered to including, but not limited to Security, HR, Operations, etc., and that any known infractions are communicated to the proper management immediately**
**Qualifications**
+ **Must be at least 18 years old**
+ **Previous call center experience with four (4) or more of the following:**
+ **Bachelor's degree or equivalent experience**
+ **6 plus months experience as an inbound call center customer service representative**
+ **6 plus months experience as a mentor, trainer, or acting supervisor**
+ **6 plus months of previous quality assurance experience**
+ **Analytical and problem-solving skills**
+ **Ability to analyze and identify agent trending**
+ **Ability to assess individual and team performance**
+ **Strong written and verbal communications skills**
+ **Strong leadership skills**
+ **Highly productive**
+ **Excellent organizational and time management skills**
+ **Excellent verbal and written communications skills**
+ **High level of expertise in company and client policies, tools, applications, and practices**
+ **Experience with creating or compiling reports using various sources of data**
+ **Must be extremely detail oriented with the ability to develop thorough corrective and preventative plans**
+ **Must be extremely articulate and present a professional image as this position will have contact with clients and other departments**
+ **Experience with standard business applications including MSOffice (Excel experience a must)**
+ **Strong team building and leadership skills focused on production-oriented goals**
+ **Able to manage multiple priorities in an ever-changing environment**
+ **Internal knowledge of TPUSA CSAT analytics processes**
+ **Excellent attendance history is required**
+ **Must pass mandatory background checks which may include pre-screenings, illegal drug tests and credit checks**
**Soft Skills**
+ **Process Excellence**
+ **Collaboration**
+ **Communication**
+ **Emotional Intelligence**
+ **Open-Mindedness**
+ **Critical Thinking**
+ **Solution Orientation**
+ **Entrepreneurship**
+ **AI Proficiency**
+ **Data Literacy**
**Be Part of Our TP Family**
**It is our mission to always provide an environment where our employees feel valued, inspired, and supported, so that they can bring their best selves to work every day. We believe that when employees are happy and healthy, they are more productive, creative, and engaged. We are committed to providing a workplace that is conducive to happiness and a healthy work-life balance. We also believe that to be our best selves, we need to be surrounded by people who are positive, supportive, and challenging. We are committed to creating a culture of inclusion and diversity, where everyone feels welcome and valued.**
**TP is an Equal Opportunity Employer**

Full-Time Call Center Representative
Location: Edinburg, TX

Map Communications is seeking dedicated and detail-oriented Full-Time Call Center Representatives to join our rapidly growing team. In this vital role, you'll provide friendly, professional, and comprehensive support to our diverse client base, which spans medical offices, apartment complexes, and various professional services. This is an in-office position.

We pride ourselves on our supportive, compassionate, and collaborative environment, where teamwork and exceeding client expectations are paramount. If you possess excellent communication skills and computer literacy, we encourage you to apply.

Key Responsibilities:

• Professionally manage a high volume of incoming calls , greeting callers with a polite and pleasant demeanor.
• Accurately gather and relay essential information , ensuring all message details are thorough and precise.
• Verify and meticulously enter information into our system, providing clients with confidence that their issues will be effectively communicated.

Qualifications:

• A welcoming voice and an upbeat, professional tone.
• Strong command of the English language, including excellent spelling and grammar.
• Proficiency in a Windows-based computer environment.
• Ability to type 35 words per minute or more.
• Excellent attendance record.
• Availability to work one weekend day
• Speak, read, and write fluently in both Spanish/English

No prior experience is required; we provide comprehensive training in a positive, team-focused environment designed for your success.

Compensation and Benefits:

• Compensation: $18.50/hr with Perfect Attendance
  • Perfect Attendance is considered being on time for the start of your shift, leaving and coming back on time from any breaks during your shift, and fully completing your assigned shift. Compensation without Perfect Attendance is $16/hr.
• Full-time employees are eligible for a robust benefits package including:
  • Employee Stock Ownership
  • Comprehensive Medical, Dental, and Vision Benefits
  • Paid Vacation
  • Traditional 401K with company matching
  • Free Life Insurance Policy
  • Legal Assistance

Shifts:

• Full-Time - 40 hours per week, 10-hour shifts
• Must be available to work a weekend day (Sat or Sun each week)

Map Communications an Equal Opportunity Employer, committed to providing equal employment opportunities to all applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other characteristic protected by applicable law.

Position Overview

MCI is a leading Business Process Outsourcing (BPO) company that specializes in delivering tailored solutions to meet the diverse needs of our clients. With a commitment to excellence and a focus on innovation, we have established ourselves as a trusted partner in the industry.

We are looking for full-time bilingual call center representatives to support projects for a wide variety of clients. In this role, you will troubleshoot basic technical issues, build strong relationships with customers, fact-find to identify needs while recognizing opportunities to upsell new products and services. Candidates should be natural problem solvers who continuously strive to provide excellent customer service and extraordinary customer satisfaction.

To be considered for this position, you must complete a full application on our company careers page, including screening questions and a brief pre-employment test.

Position Responsibilities

Key Responsibilities:

• Handle inbound and outbound contacts in a courteous, timely, and professional manner
• Listen to customers, understand their needs, and resolve customer issues
• Bilingual proficiency required: fluent in English and Spanish.
• Utilize systems and technology to complete account management tasks
• Accurately document and process customer claims in appropriate systems
• Follow all required scripts, policies, and procedures
• Utilize knowledge base and training to accurately answer customer questions
• Comply with requirements surrounding confidential information and personal information
• Appropriately escalate customer issues with the managerial team
• Ensure first call resolution through problems solving and effective call handling
• Attend meetings and training and review all new training material to stay up-to-date on changes to program knowledge, systems, and processes
• Adhere to all attendance and work schedule requirements

Candidate Qualifications

Wonder if you are a good fit for this position?

All positive, and driven applicants are encouraged to apply. The ideal candidates for this position are highly motivated and dedicated and should possess the below qualities:

• High School Diploma/GED
• Experience with data-entry utilizing a computer
• The ability to read and speak English and Spanish fluently
• Have a wired, high-speed internet connection (Download speed of 20Mbps+) (If working for a work-at-home project)
• Excellent organizational, written, and oral communication skills
• The ability to type swiftly and accurately (20+ words a minute)
• Ability to work regularly scheduled shifts within our hours of operation including the training period.
• Basic knowledge of Microsoft Office Suite (Excel, PowerPoint, Word, Outlook)
• Familiarity with computer and Windows PC applications and the ability to learn new and complex computer system applications
• Highly reliable with the ability to maintain regular attendance and punctuality
• The ability to evaluate, troubleshoot, and follow-up on customer issues
• An aptitude for conflict resolution, problem solving and negotiation
• Must be customer service oriented (empathetic, responsive, patient, and conscientious)
• Ability to multi-task, stay focused, and self-manage
• Strong team orientation and customer focus
• The ability to thrive in a fast-paced environment where change and ambiguity are prevalent
• Excellent interpersonal skills and the ability to build relationships with your team and customers

Preferred (Not Required)

• One (1) year of experience in customer service, technical support, inside sales, back-office, chat, or administrative support in a contact center environment

Compensation Details

Want an employer that values your contribution?

At MCI, we believe that your hard work deserves recognition and reward. Our compensation and benefits packages are designed to be competitive and to grow with you over time. Starting compensation is based on experience, and we offer a variety of benefits and incentives to support and reward our team members.

What you can expect from MCI: We understand the importance of balance and support, which is why we offer a variety of benefits and incentives that go beyond a paycheck. Our team members enjoy:

• Paid Time Off : Earn PTO and paid holidays to take the time you need.
• Incentives & Rewards : Participate in daily, weekly, and monthly contests that include cash bonuses and prizes ranging from electronics to dream vacationsand sometimes even cars!
• Health Benefits : Full-time employees are eligible for comprehensive medical, dental, and vision coverage after 90 days of employment, and all employees have access to MEC medical plans after just 30 days. Benefit options vary by location.
• Retirement Savings : Secure your future with retirement savings programs, where available.
• Disability Insurance : Short- and long-term disability coverage is available to help protect you during unexpected challenges.
• Life Insurance : Access life insurance options to safeguard your loved ones.
• Career Growth : With a focus on internal promotions, employees enjoy significant advancement opportunities.
• Paid Training : Learn new skills while earning a paycheck.
• Fun, Engaging Work Environment : Enjoy a team-oriented culture that fosters collaboration and engagement.
• Casual Dress Code : Be comfortable while you work.

Compensation & Benefits that Fit Your Life MCI takes pride in tailoring our offerings to fit the needs of our diverse team across subsidiaries and locations. While specific benefits and incentives may vary by geography, the core of our commitment remains the same: rewarding effort, providing growth opportunities, and creating an environment where every employee feels valued.

If you're ready to join a company that recognizes your contributions and supports your growth, MCI is the place for you. Apply today!

Physical Requirements

This job operates in a professional office environment. While performing the duties of this job, the employee will be largely sedentary and will be required to sit/stand for long periods while using a computer and telephone headset. The employee will be regularly required to operate a computer and other office equipment, including a phone, copier, and printer. The employee may occasionally be required to move about the office to accomplish tasks; reach in any direction; raise or lower objects, move objects from place to place, hold onto objects, and move or exert force up to forty (40) pounds.

Conditions of Employment

All MCI Locations

• Must be authorized to work in the country where the job is based.

Subject to the program and location of the position

• Must be willing to submit up to a LEVEL II background and/or security investigation with a fingerprint. Job offers are contingent on background/security investigation results.
• Must be willing to submit to drug screening. Job offers are contingent on drug screening results.

Equal Opportunity Employer

At MCI and its subsidiaries, we embrace differences and believe diversity benefits our employees, company, customers, and community. All aspects of employment at MCI are based solely on a persons merit and qualifications. MCI maintains a work environment free from discrimination, where employees are treated with dignity and respect. All employees are responsible for fulfilling MCIs commitment to a diverse and equal-opportunity work environment.

MCI does not discriminate against any employee or applicant on the basis of age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations, and ordinances. MCI will consider qualified applicants with criminal histories for employment in a manner consistent with local and federal requirements.

MCI will not tolerate discrimination or harassment based on any of these characteristics. We adhere to these principles in all aspects of employment, including recruitment, hiring, training, compensation, promotion, benefits, social and recreational programs, and discipline. In addition, MCI's policy is

Full Time Bilingual Call Center Representative (McAllen)

Answer One is seeking dedicated and detail-oriented Full-Time Call Center Representatives to join our rapidly growing team. In this vital role, you'll provide friendly, professional, and comprehensive support to our diverse client base, which spans medical offices, apartment complexes, and various professional services. This is an in-office position.

We pride ourselves on our supportive, compassionate, and collaborative environment, where teamwork and exceeding client expectations are paramount. If you possess excellent communication skills and computer literacy, we encourage you to apply.

Key Responsibilities:

• Professionally manage a high volume of incoming calls, greeting callers with a polite and pleasant demeanor.
• Accurately gather and relay essential information, ensuring all message details are thorough and precise.
• Verify and meticulously enter information into our system, providing clients with confidence that their issues will be effectively communicated.

Qualifications:

• A welcoming voice and an upbeat, professional tone.
• Strong command of the English language, including excellent spelling and grammar.
• Proficiency in a Windows-based computer environment.
• Ability to type 35 words per minute or more.
• Excellent attendance record.
• Availability to work one weekend day.
• Speak, read, and write fluently in both Spanish/English.

No prior experience is required; we provide comprehensive training in a positive, team-focused environment designed for your success.

Compensation and Benefits:

• Compensation: $18.50/hr with Perfect Attendance. Perfect Attendance is considered being on time for the start of your shift, leaving and coming back on time from any breaks during your shift, and fully completing your assigned shift. Compensation without Perfect Attendance is $16/hr.
• Full-time employees are eligible for a robust benefits package including: Employee Stock Ownership, Comprehensive Medical, Dental, and Vision Benefits, Paid Vacation, Traditional 401K with company matching, Free Life Insurance Policy, Legal Assistance.

Shifts:

• Full-Time - 40 hours per week, 10-hour shifts.
• Must be available to work a weekend day (Sat or Sun each week).

Answer One an Equal Opportunity Employer, committed to providing equal employment opportunities to all applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other characteristic protected by applicable law.