135 Customer Service Representatives jobs in Monument

Overview

Global Connections to Employment (GCE) is a nationwide team providing jobs for people with significant disabilities, including our war-wounded veterans. Since its establishment in 1986, GCE has helped match team members to fulfilling careers, from custodial services to facilities maintenance and food services, plus other business lines in between. Working with customers from the U.S. military, commercial business and community partners - as well as federal, state and local governments - GCE is one of the country's largest private employers of persons with disabilities. Learn more at GCE.org.

Overview

The Registered Nurse provides professional nursing care to patients. The RN receives call transfers from the patient appointing clerks for triage assistance, lab results, or assistance with booking appointments. The RN assists physicians with treatment; assesses patient health problems and needs, develops nursing care plans, maintains medical records, and assists patients in complying with prescribed medical regimen.

Role Requirements

• Graduate of an accredited nursing school.
• Current State License as a Registered Nurse.
• Knowledge of Microsoft Office products desired (Word, Excel, PowerPoint)
• Strong attention to detail and organizational skills
• Must be able to obtain and maintain a position of public trust vetting.
• Must be able to pass a government security investigation and must meet eligibility requirements.
• U.S. Citizenship (required per government contract)
• BLS, ACLS, and PALS certification

Compensation:

Compensation range for this position is $31.3385 - $36.3750 per hour.

GCE Benefits:

At GCE, we recognize the importance of offering our team members a competitive and comprehensive benefits plan. In addition to offering voluntary benefits like medical, dental, and vision plans as well as voluntary products such as accident, hospital indemnity and critical illness, GCE also provides employer paid benefits, including Paid Time Off.

Physical Requirements:

This job operates in a professional office environment. The physical demands described here represent those that a team member must meet to perform the job's essential functions successfully. Flexibility related to work hours as project demands arise.

• Occasionally required to move up to 5-40 pounds.
• Must be able to remain in a stationary computer position for extended periods.
• Must be able to use hands and fingers to type.
• Must be able to reach with hands and arms for using a computer.

The mental demands, physical demands and environmental factors described here are representative of those that must be met by a team member to perform the essential functions of the job successfully. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

To Apply:

Interested applicants please visit and complete the on-line application. If you require additional assistance, please call Human Resources at .

Global Connections to Employment, Inc. is an Equal Opportunity employer. Individuals with Disabilities and Veterans are encouraged to apply. Drug Free Workplace Employer, DRUG TESTING REQUIRED

• Graduate of an accredited nursing school.
• Current State License as a Registered Nurse.
• Knowledge of Microsoft Office products desired (Word, Excel, PowerPoint)
• Strong attention to detail and organizational skills
• Must be able to obtain and maintain a position of public trust vetting.
• Must be able to pass a government security investigation and must meet eligibility requirements.
• U.S. Citizenship (required per government contract)
• BLS, ACLS, and PALS certification

• Occasionally required to move up to 5-40 pounds.
• Must be able to remain in a stationary computer position for extended periods.
• Must be able to use hands and fingers to type.
• Must be able to reach with hands and arms for using a computer.

Maximus is looking to fill a Bilingual Non-Surge Supervisor position. This position supports our CDC INFO program. The supervisor role specializes in supervising and evaluating customer service teams to ensure adherence to quality standards. It includes providing coaching and development opportunities, managing confidential information, and driving operational efficiency in fast-paced, deadline-oriented environments. This role requires fluency in both English and Spanish , including the ability to read, write, and speak both languages.

***Must be available to work Monday - Friday shift 11:30am-8pm EST.***

Essential Duties and Responsibilities:

- Supervise the work of call center staff to ensure adherence to quality standards, deadlines, and proper procedures, correcting errors or problems as needed

- Interview and recommend hiring and promotion of contact center staff, through partnering with Talent Acquisition and Human Resources

- Develop work schedules and assign duties to direct report personnel to ensure efficiency

- Evaluate employees' job performance and recommend appropriate personnel action, including disciplinary action, performance improvement plans, and termination through partnering with Human Resources

- Discuss job performance concerns with employees to identify causes and issues and work closely with Human Resources on resolving problems

- Ensure compliance with company Wage & Hour policy, including ensuring non-exempt employees get their rest & meal breaks

- Provide support and identify training needs and development opportunities, through weekly coaching sessions with direct reports

- Perform operational tasks to assure project and program service level requirements and goals are met, including analyzing direct reports' quality performance and trending call types, and providing coaching on a regular basis

- Participate in meetings and recommend changes to policies and procedures

- Assume leadership responsibility for departmental tasks and call center activities as required

- Support and enforce call center expectations

- Oversee the work of subordinates to facilitate productivity or to overcome difficult aspects of work.

- Assist direct reports with escalated issues or cases as needed- Perform other duties as assigned by leadership

- Maintain a high level of confidentiality while performing all work tasks
- Perform other duties as assigned by leadership.

Essential Duties and Responsibilities:

- Supervise the work of customer service representatives to ensure adherence to quality standards, deadlines, and proper procedures, correcting errors or problems as needed

- Interview and recommend hiring and promotion of contact center staff, through partnering with Human Resources

- Develop work schedules and assign duties to direct report personnel to ensure efficiency

- Evaluate employees' job performance and recommend appropriate personnel action, including disciplinary action, performance improvement plans, and termination through partnering with Human Resources

- Discuss job performance concerns with employees to identify causes and issues and work closely with the Human Resources on resolving problems

- Ensure compliance with company Wage & Hour policy, including ensuring non-exempt employees get the rest & meal breaks

- Provide support and identify training needs and development opportunities, through weekly coaching sessions with direct reports

- Perform operational tasks to assure project and program service level requirements and goals are met, including analyzing direct reports' quality performance and trending call types, and providing coaching on a regular basis

- Participate in meetings and recommend changes to policies and procedures

- Assume leadership responsibility for departmental tasks and contact center activities as required

- Support and enforce contact center expectations

- Participate in the work of subordinates to facilitate productivity or to overcome difficult aspects of work

- Assist direct reports with escalated issues or cases as needed

- Perform other duties as assigned by leadership.

Minimum Requirements:

- Bachelor's degree in relevant fields of study and 3+ years of relevant professional experience required, or equivalent combination of education and experience.

- Ability to manage a high level of confidentiality

- Proficient in Microsoft office suite

- Excellent organizational, written, and verbal communication skills

- Ability to perform comfortably in a fast-paced, deadline-oriented work environment

- Ability to work as a team member, as well as independently

- Must be able to remain in a stationary position for an extended period of time

- Ability to speak and read English and Spanish clearly, professionally, and fluently

Home Office Requirements:

- Hardwired internet (ethernet) connection.

- Internet download speed of 25mbps single upload or higher required (you can test this by going to Private work area and adequate power source.

- Video calls may be requested on occasion.

This position you will need to use your own device personal computer or laptop for training period (Tablets, iPads, and Chromebooks are not permitted.) Once training is complete, the program will provide you equipment to use.

Minimum Requirements

- Bachelor's degree in related field.

- 3-5 years of relevant professional experience required.

- Equivalent combination of education and experience considered in lieu of degree, or demonstrated ability to perform the role successfully.

CDC INFO experience preferred

EEO Statement

Maximus is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information and other legally protected characteristics.

Pay Transparency

Maximus compensation is based on various factors including but not limited to job location, a candidate's education, training, experience, expected quality and quantity of work, required travel (if any), external market and internal value analysis including seniority and merit systems, as well as internal pay alignment. Annual salary is just one component of Maximus's total compensation package. Other rewards may include short- and long-term incentives as well as program-specific awards. Additionally, Maximus provides a variety of benefits to employees, including health insurance coverage, life and disability insurance, a retirement savings plan, paid holidays and paid time off. Compensation ranges may differ based on contract value but will be commensurate with job duties and relevant work experience. An applicant's salary history will not be used in determining compensation. Maximus will comply with regulatory minimum wage rates and exempt salary thresholds in all instances.

Minimum Salary

$

44,000.00

Maximum Salary

$

48,500.00

At Slade Glass Co. , we believe in creating a lasting impact through superior craftsmanship and an unwavering commitment to customer satisfaction. We're a family-owned business proudly serving Northern Colorado since 1961, specializing in residential and commercial glass installation, repair, and replacement. Our team is looking for a dedicated and dynamic Customer Service Representative  to help us continue providing exceptional service to our clients. If you're looking for an opportunity to grow in a fast-paced, professional, and rewarding environment, we want to hear from you!

The Customer Service Representative  plays a key role in supporting our daily operations while ensuring our customers receive top-notch service from the first point of contact. If you thrive in a customer-focused, fast-paced environment and enjoy taking on new challenges, this role is perfect for you.

Key Responsibilities:

• Assist all customers, answer phones, distribute mail, and manage office supplies.
• Assist customers with scheduling appointments, ordering products, order pick-ups, cash outs, and general inquiries via phone, email, and in-person.
• Learn the glass industry and assist with inside sales, helping customers find the right products and services.
• Support team communication by relaying relevant customer and job-related information to the appropriate departments.
• Track and manage orders, ensuring timely delivery and accurate information is communicated to customers.
• Maintain accurate records of customer communications, order details, and relevant documentation.
• Coordinate with the installation and repair teams to schedule appointments, ensuring the timely and efficient completion of projects.
• Enter customer information and order details into the company's database with attention to detail and accuracy.
• Act as the point of contact for any customer service issues, working to resolve problems and ensure customer satisfaction.

Qualifications:

• Proficiency in Microsoft Office, Google Workspace, and general computer software.
• Strong organizational and critical thinking skills with the ability to stay calm under pressure.
• Excellent written and oral communication skills; ability to engage with employees at all levels.
• Ability to multitask, prioritize, and meet deadlines in a dynamic environment.
• Self-starter with a positive, team-oriented attitude.
• Experience in customer service or a related administrative role preferred.
• A High school diploma or equivalent required; an associate's degree or higher is a plus.

Why Work at Slade Glass Co?

We don't just install glass, we build long-lasting relationships with our customers and employees. Our core values of Integrity, Respect, Loyalty, and Professionalism guide everything we do. If you're ready to make an impact, be part of a supportive family environment, and grow your career with a respected company, apply today!

Slade Glass Co. is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate based on race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, marital status, genetic information, military status, or any other protected characteristic under federal, state, or local law.

Application due by August 15, 2025

Goodwill of Colorado

    Job Description

Pay: $19/hour

This position is eligible for Daily Pay!  Work today, get paid today! We’ve partnered with DailyPay, a voluntary benefit to offer employees access to their pay on their own schedule.

Work Schedule: Monday - Friday 8 AM - 4:30 PM, some weekends and overtime

This position is eligible for Paid Sick and Safe Time (PSST) under the Healthy Families and Workplaces Act. All employees may also make pre-tax or post-tax (Roth) contributions to our retirement plan – must be 18 years of age to participate.

Remote Opportunity:  Upon completion of training and Supervisor approval, remote work option may be available.  **Must reside in the State of Colorado**

JOB SUMMARY:

The Lead, LEAP Call Center will assist the Communications Supervisor and Quality, Communication, and Contract Manager in coordinating LEAP (Colorado Low-income Energy Assistance Program) call center communication requirements for the Colorado Department of Human Services administered by Goodwill of Colorado and oversee the training and development, scheduling, tracking, and monitoring of the LEAP staff for the following divisions: Call Center Communications Clerks.

ESSENTIAL FUNCTIONS:

LEAP Program Support:

• The Call Center Lead will attend all requested trainings and continue to develop a thorough working knowledge of LEAP in order to support the program.
• Responsible for and overseeing communication expectations of the Call Center Communication Clerk Division.
• Explain eligibility criteria to LEAP applicants and agencies, receive and review incoming calls, and aid in securing verification needed to process applications.
• Responsible for contacting vendors, applicants, and other agencies for information, if deemed necessary, and always maintain caseloads and confidentiality. The Call Center Team Lead will ensure communication from the call center is handled in a professional and timely manner.

LEAP Tracking and Reporting:

• The Call Center Lead will conduct ongoing reviews to ensure Call Center Communication Clerks maintain a positive and professional relationship with all applicants, vendors, clients, other LEAP staff and human services agencies presenting a positive image of the company.
• Oversee the weekly random monitoring of digital phone messages to ensure client’s needs are addressed.
• Track and report daily task outcomes, maintaining accurate records of productivity and performance metrics, and regularly communicating key findings, and trends to the Communications Supervisor to support informed decision-making and continuous improvement.
• Determine staff access needs to support all computer systems used for communications such as TEAMS phone systems.
• Facilitate inter-departmental communications, establish, and maintain clear channels of communication between the applicable organizations both internally and externally to achieve LEAP excellence.
• Ensure all Call Center Communications Clerk requirements are met for the LEAP Program.

Staff Management and Development:

• The Call Center Lead must have the ability to motivate the members of the Call Center Communications Team and support their development through appropriate and effective guidance, training, and development.
• Must be committed to providing timely feedback regarding the quality of ongoing monitoring. The candidate must work to create an environment of “Teamwork and Trust” throughout the LEAP organization.
• Seek and implement ways to provide cross training opportunities for retention and development.
• Demonstrate creative leadership by identifying valuable new ideas and will possess the ability to implement them.
• Responsible for anticipating staffing and training needs within the department. When staffing levels are not appropriate, the Lead will notify the Communications Supervisor and/or Quality, Communication, and Contract Manager to make the necessary changes as well as ensuring staffing coverage is appropriate by time tracking.

 Staff Guidance and Development:

• The Call Center Lead will advise Call Center Communications Clerks in the day-to-day activities and provide staff training and development.
• Provide timely feedback to all staff and provide guidance to staff on rules and regulations, policies, and procedures.
• In addition, the incumbent will provide and/or aid with the coverage of in-house staff in the absence of the Communications Supervisor and/or Quality, Communications and Contract Manager.

Relationship Management: 

• The Call Center Lead is responsible for establishing and maintaining a positive and professional relationship with all customers, vendors, clients, and Human Services agencies, presenting a positive image of the company.
• Responsible for working successfully as a team leader and communicating effectively with all LEAP staff, and all Goodwill of Colorado staff throughout the organization.
• Maintain sound and positive working relationships with all Goodwill of Colorado employees, Colorado Department of Human Service’s personnel, utility vendors, community partners, and the community at large.
• Perform other duties as requested by the Communications Supervisor and/or Quality, Communications and Contract Manager.

QUALIFICATIONS:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education:

• A High school diploma or equivalent with a minimum of two (2) years of clerical and administrative experience in an office environment.

Experience:

• One (1) year of lead experience is required.
• One (1) year of LEAP experience is required.

Other:

• Demonstrate proficiency in substantial computer use, math skills and ability to accurately type 30 words per minute.  
• Must have excellent written and verbal communication skills and demonstrate the ability to interact with various types of internal and external customers and agencies in a hig h stress environment.  
• Conduct oneself in a professional manner and maintain a professional demeanor and appearance that enhances the organization’s reputation while demonstrating leadership qualities. 
• Must be able to speak convincingly to staff members. 
• Maintain accurate records and be detail oriented.  
• Overtime and weekend hours may be required.
• As a role that handles very confidential information, the candidate may be disqualified if they have a criminal record for illegal drug use or sale, financial fraud, identity theft, physical abuse, crimes involving violence and/or theft. We do consider the specifics of the offense, including how long ago the offense took place*.  
• The candidate may be required and must have the ability to drive for company business*.

Background Compliance:

* Pursuant to C.R.S. §27-90-111 and CDHS Policy VI-2.4, any independent contractor, and its agent(s), who is designated by the Executive Director or the Executive Director's designee to be a contracting employee under C.R.S. §27-90-111, who has direct contact with vulnerable persons in a state-operated facility, or who provides state-funded services that involve direct contact with vulnerable persons in the vulnerable person's home or residence, shall:

   i. submit to and successfully pass a criminal background check, and

   ii. report any arrests, charges, or summonses for any disqualifying offense as specified by

C.R.S. §27-90-111 to the State.

Any Contractor or its agent(s), who does not comply with C.R.S. §27-90-111 and CDHS

Policy VI-2.4, may, at the sole discretion of the State, be suspended or terminated.

*Per auto vehicle insurance carrier requirements: For applicants/employees to qualify for inclusion on the Goodwill driver insurance schedule, for purpose of driving Goodwill fleet vehicles, or for purpose of receiving company mileage reimbursement they must be at least:

• 19 years of age (not engaged in passenger transportation),
• 25 – 70 years of age for all passenger transportation services,
• 21 years of age for CDL.

Applicants/employee will be required to undergo a Motor Vehicle Record (MVR) check and background check; applicants/employees must disclose all moving traffic violations or vehicle crashes (within the last five (5) years)(Note: not all violations are a disqualification for employment and each case will be reviewed by the insurance carrier); must have valid Colorado State driver license; must also be able to operate company vehicle, and adhere to all Federal, State, and local laws governing vehicle operation.

Applicants/employees using their personal vehicle for company business (receiving company mileage reimbursement), must have valid vehicle insurance, valid driver license, and vehicle must be in roadworthy condition. 

Goodwill is an Equal Opportunity Employer dedicated to employing qualified individuals including those with disabilities, protected veterans and military spouses. 

Goodwill participates in E-Verify.  For more information on E-Verify, please contact DHS: or .

We promote a Safe & Drug-free Workplace.

Physical Requirements

Attachment to Job Description

Job Title: 666 – Lead, LEAP Call Center      Dept Number: 5375

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Guide to Physical Requirements:

• Continuously (5-8 hours)
• Frequently (3-4 hours)
• Occasionally (1-2 hours)
• Never

LIFTING: (as defined by ADA)

   Heavy: 45 lbs & over - OCCASIONALLY

   Moderate: 15-44 lbs - OCCASIONALLY

   Light: 14 lbs & under - OCCASIONALLY

CARRYING:

   Heavy: 45 lbs & over - OCCASIONALLY

   Moderate: 15-44 lbs - OCCASIONALLY

   Light: 14 lbs & under - OCCASIONALLY

PUSHING/PULLING - OCCASIONALLY

REACHING:

   Above Shoulder - OCCASIONALLY

   At Shoulder - CONTINUOUSLY

   Below Shoulder - CONTINUOUSLY

TWISTING - CONTINUOUSLY

BENDING - FREQUENTLY

KNEELING/CRAWLING - OCCASIONALLY

SQUAT - OCCASIONALLY

CLIMBING:

   Use of legs only (stairs) - OCCASIONALLY

   Use of arms & legs (ladders) - NEVER

HEARING - CONTINUOUSLY

VISION:

   Visual, close - CONTINUOUSLY

   Visual, distant - CONTINUOUSLY

   Visual, depth perception - CONTINUOUSLY

HANDS/FINGERS:

   Simple grasping - CONTINUOUSLY

   Fine Manipulation - CONTINUOUSLY

   Repetitive Movements - CONTINUOUSLY

WALKING - FREQUENTLY

STANDING - CONTINUOUSLY

SITTING - CONTINUOUSLY

SPEAKING - CONTINUOUSLY

OTHER, please describe - OCCASIONALLY - Driving

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.

Patient Access Specialist Sr position with UCHealth Medical Group in primary care and specialty care clinics in Southern Colorado Springs. Full-time positions, several opportunities available. This position is a call-center position in a clinic setti Patient Access, Specialist, Call Center, Patient, Health, Patient Services, Technology, Healthcare

The Call Center Supervisor is responsible for providing front-line, first level supervision and leadership to customer service representatives (CSRs) with the goal of meeting program objectives and customer service level agreements.

This is a seasonal, remote (work at home) position. *Duration of this position is approximately 6-8 weeks must be available to work from October to December*

You will be required to work an 8 hour shift between the hours of 7am-7pm CST. Overtime will be required- you will work 1 hour of Overtime (OT) on Mondays and possibly on Veterans Day as well as on at least two other specific dates in December.

This position is fully remote; however, you must reside within 75 miles from the Maximus Miami, FL location.

You must be able to complete Federal clearance process/paperwork and obtain required fingerprints.

Equipment will be provided but must meet the remote position requirement provided below

Remote Position Requirements:
* Hardwired internet (ethernet) connection
* Internet download speed of 25mbps and 5mbps (10 preferred) upload or higher required (you can test this by going to /> * Private work area and adequate power source

Essential Duties and Responsibilities:

- Supervise the work of call center staff to ensure adherence to quality standards, deadlines, and proper procedures, correcting errors or problems as needed

- Interview and recommend hiring and promotion of contact center staff, through partnering with Talent Acquisition and Human Resources

- Develop work schedules and assign duties to direct report personnel to ensure efficiency

- Evaluate employees' job performance and recommend appropriate personnel action, including disciplinary action, performance improvement plans, and termination through partnering with Human Resources

- Discuss job performance concerns with employees to identify causes and issues and work closely with Human Resources on resolving problems

- Ensure compliance with company Wage & Hour policy, including ensuring non-exempt employees get their rest & meal breaks

- Provide support and identify training needs and development opportunities, through weekly coaching sessions with direct reports

- Perform operational tasks to assure project and program service level requirements and goals are met, including analyzing direct reports' quality performance and trending call types, and providing coaching on a regular basis

- Participate in meetings and recommend changes to policies and procedures

- Assume leadership responsibility for departmental tasks and call center activities as required

- Support and enforce call center expectations

- Oversee the work of subordinates to facilitate productivity or to overcome difficult aspects of work.

- Assist direct reports with escalated issues or cases as needed- Perform other duties as assigned by leadership

- Maintain a high level of confidentiality while performing all work tasks
- Perform other duties as assigned by leadership.

Minimum Requirements

- Bachelor's degree in related field.

- 3-5 years of relevant professional experience required.

- Equivalent combination of education and experience considered in lieu of degree, or demonstrated ability to perform the role successfully.

- Must be a U.S. Citizen

EEO Statement

Maximus is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information and other legally protected characteristics.

Pay Transparency

Maximus compensation is based on various factors including but not limited to job location, a candidate's education, training, experience, expected quality and quantity of work, required travel (if any), external market and internal value analysis including seniority and merit systems, as well as internal pay alignment. Annual salary is just one component of Maximus's total compensation package. Other rewards may include short- and long-term incentives as well as program-specific awards. Additionally, Maximus provides a variety of benefits to employees, including health insurance coverage, life and disability insurance, a retirement savings plan, paid holidays and paid time off. Compensation ranges may differ based on contract value but will be commensurate with job duties and relevant work experience. An applicant's salary history will not be used in determining compensation. Maximus will comply with regulatory minimum wage rates and exempt salary thresholds in all instances.

Minimum Salary

$

44,800.00

Maximum Salary

$

44,800.00

The Call Center Supervisor is responsible for providing front-line, first level supervision and leadership to customer service representatives (CSRs) with the goal of meeting program objectives and customer service level agreements.

This is a seasonal, remote (work at home) position. *Duration of this position is approximately 6-8 weeks must be available to work from October to December*

You will be required to work an 8 hour shift between the hours of 7am-7pm CST. Overtime will be required- you will work 1 hour of Overtime (OT) on Mondays and possibly on Veterans Day as well as on at least two other specific dates in December.

This position is fully remote; however, you must reside within 75 miles from the Maximus Pharr, TX location.

You must be able to pick up and return your equipment at the Maximus Pharr, TX location and you will also be required to go onsite to complete Federal clearance process/paperwork and obtain required fingerprints.

Equipment will be provided but must meet the remote position requirement provided below

Remote Position Requirements:

• Hardwired internet (ethernet) connection
• Internet download speed of 25mbps and 5mbps (10 preferred) upload or higher required (you can test this by going to
• Private work area and adequate power source

- Supervise the work of call center staff to ensure adherence to quality standards, deadlines, and proper procedures, correcting errors or problems as needed

- Interview and recommend hiring and promotion of contact center staff, through partnering with Talent Acquisition and Human Resources

- Develop work schedules and assign duties to direct report personnel to ensure efficiency

- Evaluate employees' job performance and recommend appropriate personnel action, including disciplinary action, performance improvement plans, and termination through partnering with Human Resources

- Discuss job performance concerns with employees to identify causes and issues and work closely with Human Resources on resolving problems

- Ensure compliance with company Wage & Hour policy, including ensuring non-exempt employees get their rest & meal breaks

- Provide support and identify training needs and development opportunities, through weekly coaching sessions with direct reports

- Perform operational tasks to assure project and program service level requirements and goals are met, including analyzing direct reports' quality performance and trending call types, and providing coaching on a regular basis

- Participate in meetings and recommend changes to policies and procedures

- Assume leadership responsibility for departmental tasks and call center activities as required

- Support and enforce call center expectations

- Oversee the work of subordinates to facilitate productivity or to overcome difficult aspects of work.

- Assist direct reports with escalated issues or cases as needed- Perform other duties as assigned by leadership

- Maintain a high level of confidentiality while performing all work tasks
- Perform other duties as assigned by leadership.

Minimum Requirements

- Bachelor's degree in related field.

- 3-5 years of relevant professional experience required.

- Equivalent combination of education and experience considered in lieu of degree, or demonstrated ability to perform the role successfully.

- Must be a U.S. Citizen

EEO Statement

Maximus is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information and other legally protected characteristics.

Pay Transparency

Maximus compensation is based on various factors including but not limited to job location, a candidate's education, training, experience, expected quality and quantity of work, required travel (if any), external market and internal value analysis including seniority and merit systems, as well as internal pay alignment. Annual salary is just one component of Maximus's total compensation package. Other rewards may include short- and long-term incentives as well as program-specific awards. Additionally, Maximus provides a variety of benefits to employees, including health insurance coverage, life and disability insurance, a retirement savings plan, paid holidays and paid time off. Compensation ranges may differ based on contract value but will be commensurate with job duties and relevant work experience. An applicant's salary history will not be used in determining compensation. Maximus will comply with regulatory minimum wage rates and exempt salary thresholds in all instances.

Minimum Salary

$

44,800.00

Maximum Salary

$

44,800.00