165 Customer Service Representatives jobs in Monument

Title:
Help Desk Manager
Belong. Connect. Grow. with KBR!
KBR's National Security Solutions team provides high-end engineering and advanced technology solutions to our customers in the intelligence and national security communities. In this position, your work will have a profound impact on the country's most critical role - protecting our national security.
Key Responsibilities:
+ Lead the day-to-day activities of the help desk team, ensuring timely resolution of user issues and escalations
+ Serve as the primary point of contact for complex technical issues, troubleshooting system, network, and software problems in the Gravity DevSecOps Pipeline
+ Provide guidance and mentorship to junior support staff, helping them develop skills and improve performance
+ Manage and respond to all support tickets related to the Gravity pipeline infrastructure, CI/CD tools, and system performance
+ Ensure uptime and performance of critical systems, including development environments, container platforms (e.g., Docker, Kubernetes), and cloud services
+ Diagnose and resolve network, server, or software issues, working with development and security teams to ensure mission continuity
+ Oversee help desk workflows, ensuring adherence to service level agreements (SLAs) and key performance indicators (KPIs) such as response time and resolution rates
+ Continuously identify areas for process improvement, automating common support tasks and implementing best practices for efficiency
+ Assist in the development and maintenance of internal documentation, including troubleshooting guides, procedures, and knowledge base articles
+ Collaborate with DevOps engineers, developers, and system administrators to ensure effective issue resolution and minimal disruption to development processes
+ Communicate updates and incident reports to stakeholders, including status updates on ongoing issues or planned maintenance activities
+ Act as a liaison between help desk staff and upper management to ensure alignment with project goals and priorities
+ Ensure compliance with all DoD security policies, including adherence to Security Technical Implementation Guides (STIGs) and other government-mandated protocols
+ Coordinate with the security team to manage security incidents, apply patches, and implement security configurations as required
+ Maintain the integrity and confidentiality of classified information handled within the help desk environment
Qualifications:
Required:
+ Must Reside in the Colorado Springs Area
+ Security Clearance: Must be eligible to obtain a U.S. government security clearance, which is something only a U.S. citizen can obtain
+ Bachelor's degree in Information Technology, Computer Science, or a related field (or equivalent experience)
+ 0-3 years of experience in IT support or help desk roles
+ Hands-on experience supporting DevSecOps pipelines, CI/CD tools (e.g., Jenkins, GitLab, Kubernetes), and cloud platforms (e.g., AWS, Azure, Google Cloud)
+ Strong knowledge of Linux/Unix, Mac and Windows environments, including system administration and network troubleshooting
+ Familiarity with configuration management and automation tools such as Ansible, Terraform, or Chef
+ Excellent leadership and team collaboration abilities
+ Strong technical troubleshooting and problem-solving skills in complex IT environments
+ Effective communication skills to interact with both technical and non-technical personnel
+ Ability to prioritize multiple tasks, work under pressure, and resolve issues in a timely manner
+ Commitment to security best practices and ensuring compliance with strict DoD protocols
Desired:
+ Secret clearance preferred
+ Experience supporting DoD or Space Force operations in a DevSecOps environment
+ Familiarity with DoD cybersecurity compliance frameworks such as RMF, STIGs, and NIST standards
+ Certifications such as CompTIA Security+, ITIL, or AWS Certified SysOps Administrator
Basic Compensations: $63,100 - $94,600 (For The Colorado Springs Area Only)
The offered rate will be based on the selected candidate's knowledge, skills, abilities and/or experience and in consideration of internal parity.
Additional Compensation:
KBR may offer bonuses, commissions, or other forms of compensation to certain job titles or levels, per internal policy or contractual designation. Additional compensation may be in the form of a sign on bonus, relocation benefits, short-term incentives, long-term incentives, or discretionary payments for exceptional performance.
Ready to Make a Difference?
Close with a strong call to action, encouraging potential candidates to apply and highlighting the opportunity to make a significant impact in the role.
Belong, Connect and Grow at KBRAt KBR, we are passionate about our people and our Zero Harm culture. These inform all that we do and are at the heart of our commitment to, and ongoing journey toward being a People First company. That commitment is central to our team of team's philosophy and fosters an environment where everyone can Belong, Connect and Grow. We Deliver - Together.
KBR is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, disability, sex, sexual orientation, gender identity or expression, age, national origin, veteran status, genetic information, union status and/or beliefs, or any other characteristic protected by federal, state, or local law.

Title:
Help Desk Support Lead
Belong. Connect. Grow. with KBR!
KBR's National Security Solutions team provides high-end engineering and advanced technology solutions to our customers in the intelligence and national security communities. In this position, your work will have a profound impact on the country's most critical role - protecting our national security.
Help Desk Support Lead - Gravity DevSecOps Pipeline (Top Secret Clearance)
KBR is seeking an experienced Help Desk Support Lead to provide hands-on leadership and oversight of help desk operations for the Gravity DevSecOps Pipeline , supporting U.S. Space Force and Department of Defense (DoD) missions. As the Help Desk Support Lead, you will manage daily technical support activities, resolve complex technical issues, and ensure smooth operation of the pipeline's CI/CD processes. This role requires a deep understanding of IT support and DevSecOps practices, with a focus on ensuring system reliability and security for mission-critical operations.
Why Join Us?
+ Innovative Projects : At KBR , you'll be working on cutting-edge projects that support the U.S. Space Force's most mission-critical operations. Our team is pushing the boundaries of DevSecOps with state-of-the-art CI/CD pipelines, cloud-native architectures, containerization using Kubernetes, and advanced automation tools like Terraform and Ansible. You'll be contributing to systems designed for real-time satellite communication, space domain awareness, and defense technology that are revolutionizing the future of space operations.
+ Collaborative Environment : KBR fosters a dynamic and collaborative atmosphere where cross-functional teams of product manager, engineers, developers, and defense experts work in unison. We practice Agile and DevSecOps principles, ensuring rapid iteration, continuous feedback, and integration across all projects. Our team is passionate, forward-thinking, and united by a mission-first mindset that encourages knowledge sharing, innovation, and problem-solving at every level.
+ Impactful Work : Your work here won't just be limited to software development-it will directly support the Space Force in securing national defense assets and advancing space technology. By supporting KBR initiatives, you'll be at the forefront of innovations that safeguard satellites, enhance space situational awareness, and strengthen U.S. space dominance. Your contributions will have real-world impacts, from improving software resilience to enhancing global communications and security operations in space.
Key Responsibilities :
+ L ead the day-to-day activities of the help desk team, ensuring timely resolution of user issues and escalations.
+ Serve as the primary point of contact for complex technical issues, troubleshooting system, network, and software problems in the Gravity DevSecOps Pipeline.
+ Provide guidance and mentorship to junior support staff, helping them develop skills and improve performance.
+ Manage and respond to all support tickets related to the Gravity pipeline infrastructure, CI/CD tools, and system performance.
+ Ensure uptime and performance of critical systems, including development environments, container platforms (e.g., Docker, Kubernetes), and cloud services.
+ Diagnose and resolve network, server, or software issues, working with development and security teams to ensure mission continuity.
+ Oversee help desk workflows, ensuring adherence to service level agreements (SLAs) and key performance indicators (KPIs) such as response time and resolution rates.
+ Continuously identify areas for process improvement, automating common support tasks and implementing best practices for efficiency.
+ Assist in the development and maintenance of internal documentation, including troubleshooting guides, procedures, and knowledge base articles.
+ Collaborate with DevOps engineers, developers, and system administrators to ensure effective issue resolution and minimal disruption to development processes.
+ Communicate updates and incident reports to stakeholders, including status updates on ongoing issues or planned maintenance activities.
+ Act as a liaison between help desk staff and upper management to ensure alignment with project goals and priorities.
+ Ensure compliance with all DoD security policies, including adherence to Security Technical Implementation Guides (STIGs) and other government-mandated protocols.
+ Coordinate with the security team to manage security incidents, apply patches, and implement security configurations as required .
+ Maintain the integrity and confidentiality of classified information handled within the help desk environment.
Work Environment:
+ On-site support may be required at military installations or secure facilities.
+ May involve working on highly sensitive and classified projects, requiring adherence to strict security protocols.
Qualification:
Required:
+ Bachelor's degree in Information Technology , Computer Science, or a related field (or equivalent experience).
+ 4 + years of experience in IT support or help desk roles, with at least 1-2 years in a lead or supervisory position.
+ Hands-on experience supporting DevSecOps pipelines, CI/CD tools (e.g., Jenkins, GitLab, Kubernetes), and cloud platforms (e.g., AWS, Azure, Google Cloud).
+ Strong knowledge of Linux/Unix , Mac and Windows environments, including system administration and network troubleshooting.
+ Familiarity with configuration management and automation tools such as Ansible, Terraform, or Chef.
+ Excellent leadership and team collaboration abilities.
+ Strong technical troubleshooting and problem-solving skills in complex IT environments.
+ Effective communication skills to interact with both technical and non-technical personnel.
+ Ability to prioritize multiple tasks, work under pressure, and resolve issues in a timely manner.
+ Commitment to security best practices and ensuring compliance with strict DoD protocols.
+ U.S. citizenship and active Top Secret security clearance.
Desired :
+ Experience supporting DoD or Space Force operations in a DevSecOps environment.
+ Familiarity with DoD cybersecurity compliance frameworks such as RMF, STIGs, and NIST standards.
+ Certifications such as CompTIA Security+, ITIL, or AWS Certified SysOps Administrator.
+ Basic Compensations :
Salary 6 5 - 8 5K
The offered rate will be based on the selected candidate's knowledge, skills, abilities and/or experience and in consideration of internal parity.
Additional Compensation:
KBR may offer bonuses, commissions, or other forms of compensation to certain job titles or levels, per internal policy or contractual designation. Additional compensation may be in the form of sign on bonus, relocation benefits, short term incentives, long term incentives, or discretionary payments for exceptional performance.
Ready to Make a Difference ?
Close with a strong call to action, encouraging potential candidates to apply and highlighting the opportunity to make a significant impact in the role.
KBR Benefits:
KBR offers a selection of competitive lifestyle benefits which could include 401K plan with company match, medical, dental, vision, life insurance, AD&D, flexible spending account, disability, paid time off, or flexible work schedule. We support career advancement through professional training and development.
Inclusion and Diversity at KBR:
At KBR, we are passionate about our people, sustainability, and our Zero Harm culture. These inform all that we do and are at the heart of our commitment to, and ongoing journey toward being a more inclusive and diverse company. That commitment is central to our team of team's philosophy and fosters an environment of real collaboration across cultures and locations. Our individual differences and perspectives bring enhanced value to our teams and help us develop solutions for the most challenging problems. We understand that by embracing those differences and working together, we are more innovative, more resilient.
INCLUSION AND DIVERSITY AT KBR
A t KBR, we are passionate about our people, sustainability, and our Zero Harm culture.
These inform all that we do and are at the heart of our commitment to, and ongoing journey toward being a more inclusive and diverse company. That commitment is central to our team of team's philosophy and fosters an environment of real collaboration across cultures and locations. Our individual differences and perspectives bring enhanced value to our teams and help us develop solutions for the most challenging problems. We understand that by embracing those differences and working together, we are more innovative, more resilient, and safer.
KBR is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, disability, sex, sexual orientation, gender identity or expression, age, national origin, veteran status, genetic information, union status and/or beliefs, or any other characteristic protected by federal, state, or local law.

Description & Requirements

Maximus is looking for an entry level Help Desk technician to contribute to the DMCS Help Desk.

This position is remote.

Essential Duties and Responsibilities:
- Responsible for responding to telephone calls, emails, and personnel requests for technical support.
- Identify, research, and resolve technical problems.
- Document, track, and monitor problems to ensure timely resolution.
- Correct application issues, solve network and security problems, and identify common PC software and hardware problems.
- Assign username, password, and access right permissions for multiple proprietary applications, as well as client software.

Job-Specific Essential Duties and Responsibilities:

- Answer internal and external telephone calls for end user issues or requests, complete tickets in the ticketing system and process the requests

- Ask questions to determine work assignment queue

- Monitor customer requests arriving via email for customers seeking help, by completing a ticket in the ticketing system and processing the request

- Serve as the single point of contact to the customer's end users for related issues, problems and requests

- Track, route and redirect problems to correct resources

- Monitor Service Desk for tickets assigned to the queue and process first-in first-out based on priority

- Walk customer through problem-solving process

- Coordinate, monitor and respond quickly and effectively to all Service Desk open incident tickets in order to ensure issues are closed within the required Service Levels, work directly with the Client's service partners for escalation and timely issue resolution

- Provide helpdesk support and resolve problems to the end user's satisfaction

- Verify with the customer that the issue has been resolved and update the ticketing system

- Receives and prioritizes issues and forwards using appropriate escalation procedures

- Identifies, investigates and researches user questions and problems as well as isolating and resolving information systems problems

- Special projects may be assigned and an opportunity to work, based on ability to meet and exceed performance benchmarks

- Recommended procedure modifications or actively contribute to ongoing process improvements

- Assist Service Desk Management with executing reports to monitor and track tickets, reporting, analysis, or testing tasks

Minimum Requirements

- High school diploma or GED required and 0-2 years of relevant professional experience required, or equivalent combination of education and experience.

Job-Specific Minimum Requirements:
- 0-2 years experience

Additional Requirements as per Contract/Client:
- Must be able to obtain a 6C Public Trust government clearance
- Must be a U.S. citizen.
- Must currently reside in the U.S.
- Must be able to pass a criminal background check.
- Must not be delinquent or in default on any federal student loans.
- Employment and continued employment are contingent upon obtaining and maintaining a favorable clearance.
- Final suitability determination is the sole discretion of the Department of Education.
- Obtaining and Maintaining a PIV-I card is a requirement of this position. PIV-I cards must be picked up in person. If applicable, new and existing employees may need to travel via car, train, or plane to a designated location to pick up their new or replacement PIV-I card. Any travel expenses will be paid for by Maximus.

Preferred Skills and Qualifications:

- Microsoft Office
- Help Desk Ticketing Solution such as ServiceNow or SysAid
- ITIL

EEO Statement

Maximus is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information and other legally protected characteristics.

Pay Transparency

Maximus compensation is based on various factors including but not limited to job location, a candidate's education, training, experience, expected quality and quantity of work, required travel (if any), external market and internal value analysis including seniority and merit systems, as well as internal pay alignment. Annual salary is just one component of Maximus's total compensation package. Other rewards may include short- and long-term incentives as well as program-specific awards. Additionally, Maximus provides a variety of benefits to employees, including health insurance coverage, life and disability insurance, a retirement savings plan, paid holidays and paid time off. Compensation ranges may differ based on contract value but will be commensurate with job duties and relevant work experience. An applicant's salary history will not be used in determining compensation. Maximus will comply with regulatory minimum wage rates and exempt salary thresholds in all instances.

Minimum Salary

$

40,000.00

Maximum Salary

$

45,000.00

L3Harris is dedicated to recruiting and developing high-performing talent who are passionate about what they do. Our employees are unified in a shared dedication to our customers' mission and quest for professional growth. L3Harris provides an inclusive, engaging environment designed to empower employees and promote work-life success. Fundamental to our culture is an unwavering focus on values, dedication to our communities, and commitment to excellence in everything we do.
L3Harris Technologies is the Trusted Disruptor in the defense industry. With customers' mission-critical needs always in mind, our employees deliver end-to-end technology solutions connecting the space, air, land, sea and cyber domains in the interest of national security.
Job Title: Sr. Associate Network/Helpdesk Engineer
Job Code: 29312
Job Location: Colorado Springs, CO
Job Schedule: 5/8- Employees work 8 hours per day, 5 days a week
Job Description:
L3Harris is currently searching for a Sr. Network Specialist, Information Assurance for our Colorado Springs, CO site. The Senior Network Specialist Engineer requires an active Top Secret Clearance with SCI eligibility. They will have a strong background in Information Assurance on Government networks; will monitor security of the network using ACAS and other tools to produce reports for Senior Leaders on the overall security level of the network. The Information Assurance specialist will be required to collaborate planning, security and engineering with the Network Engineers, Windows System Administrators, LINUX Administrators and Trellix Admins. The IA specialist must be familiar with standard concepts, practices, and procedures of managing servers and virtual environments and have the ability to perform tasks under minimal supervision. A certain degree of creativity and latitude is required. Will fall directly under Operation Center Manager, but also take direction from the two Operation Center Site Leads.
Essential Functions:
+ Serve as an ISSO for the two Operation Centers
+ Provide Network Support services for a Department of Defense (DoD) Senior Leader Network, exercising discretion and independent judgement when events or incidents occur to ensure corrective actions are captured and incidents resolved in an expedient manner
+ Ensure the development, documentation, and presentation of IS security education, awareness, and training activities for users and others, as appropriate
+ Manage multiple high visibility security projects and adjust to quick shifts in customer priorities while meeting all mission requirements
+ Have a familiarity with controlling, labeling, virus scanning, and appropriately transferring data (uploading/downloading) between information systems at varying classification levels
+ Perform and Independently interpret the findings of vulnerability scanning utilities such as:
+ ACAS (Tenable Nessus)
+ SCAP (STIG benchmark)
+ Collaborate with other engineers to:
+ Ensure security policies and settings are in place
+ Build standardized security documentation
+ Generate evidence of compliance once settings have been applied
+ Analyze software
+ Interpret security requirements
+ Plan effective control implementations
+ Ability to function and navigate within eMASS
+ Contribute to development and ongoing improvement of industry best practices and standards within IA.
+ Develop, maintain, and facilitate the appropriate closure of POA&Ms and facilitate with the Agency-designated security Point of Contact (PoC)/ISSO any related remediation activities Perform vulnerability/risk assessment analyses to support Assessment & Authorization (A&A) activities
+ Address network and connectivity issues instantaneously to support DoD Senior Leaders.
+ Answer government cybersecurity and compliance requirement questions
+ Assist in creating and processing ATOs across multiple government customers
+ Provide high-level Department of Defense reports to DoD Senior Leaders
+ Manage and coordinate RF equipment Authorized Service Interruptions (ASIs)
+ Update troubleshooting Guide from lessons learned.
+ Provide Tier I/II engineering support to subscriber aircraft on live missions and serve as a point of entry for any RF field support and/or corrective maintenance actions
+ Provide first level and when possible second level support for terrestrial network connectivity support during high-level DoD missions
+ Monitor the system to ensure efficient utilization and allocation of network and computer resources and facilities to maintain satisfactory response to customers using the network.
+ Monitor, maintain and troubleshoot COMSEC/TRANSEC equipment and keying material issues
Required Qualifications:
+ Bachelor's Degree and minimum of 4 years of prior relevant experience or a Graduate Degree and a minimum of 2 years of prior related experience. In lieu of a degree, minimum of 5-8 years of prior related experience.
+ Experience accrediting IT systems against U.S. Government standards including:
+ NIST SP 800-53, CNSSI 1253
+ DISA STIGs
+ DOD RMF, ICD 503, or DIACAP
+ Active DOD 8140 (e.g. CISSP or Security+)
+ Must have a Top Secret clearance with eligibility to SCI
#LI-CS3
L3Harris Technologies is proud to be an Equal Opportunity Employer. L3Harris is committed to treating all employees and applicants for employment with respect and dignity and maintaining a workplace that is free from unlawful discrimination. All applicants will be considered for employment without regard to race, color, religion, age, national origin, ancestry, ethnicity, gender (including pregnancy, childbirth, breastfeeding or other related medical conditions), gender identity, gender expression, sexual orientation, marital status, veteran status, disability, genetic information, citizenship status, characteristic or membership in any other group protected by federal, state or local laws. L3Harris maintains a drug-free workplace and performs pre-employment substance abuse testing and background checks, where permitted by law.
Please be aware many of our positions require the ability to obtain a security clearance. Security clearances may only be granted to U.S. citizens. In addition, applicants who accept a conditional offer of employment may be subject to government security investigation(s) and must meet eligibility requirements for access to classified information.
By submitting your resume for this position, you understand and agree that L3Harris Technologies may share your resume, as well as any other related personal information or documentation you provide, with its subsidiaries and affiliated companies for the purpose of considering you for other available positions.
L3Harris Technologies is an E-Verify Employer. Please click here for the E-Verify Poster in English ( or Spanish ( . For information regarding your Right To Work, please click here for English ( or Spanish ( .