Client Services Representative

83646 Meridian, Idaho Paylocity

Posted 1 day ago

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Job Description

Paylocity is an award-winning provider of cloud-based HR and payroll software solutions, offering the most complete platform for the modern workforce. The company has become one of the fastest-growing HCM software providers worldwide by offering an intuitive, easy-to-use product suite that helps businesses automate and streamline HR and payroll processes, attract and retain talent, and build a strong workplace culture. While traditional HR and payroll providers automate basic HR processes such as payroll and benefits administration, Paylocity goes further by developing tools that HR and businesses need to compete for talent and deliver against the expectations of the modern workforce. We give our employees what they need to succeed, including great benefits and perks! We offer medical, dental, vision, life, disability, and a 401(k) match, as well as perks that support you, your family, and your finances. And if it's career development you desire, we provide that, too! At Paylocity, people matter most and have always been at the heart of our business. Help our award-winning technology company run effectively as you take on big challenges and find solutions with a position in Operations. Use your problem-solving skills to shape the way others see Paylocity. Launch your career with us! In-Office: This is a 100% in-office role based at our Meridian, ID location. Remote or hybrid work is not available for this position. Candidates must be able to work on-site five days per week during designated work hours. Position Overview As the Account Manager, I play a pivotal role in resolving client payroll and HR system challenges while fostering exceptional customer relationships through fundamental technical expertise. By effectively utilizing available resources and prioritizing issues, the Account Manager I deliver outstanding customer service. The role involves meeting performance metrics through a combination of inbound and outbound interactions, including phone conversations, Zoom meetings, and email exchanges. Serving as the primary point of contact within a dedicated client support team, the Account Manager assumes full responsibility for maintaining and enhancing client relationships. Location: Meridian, ID Compensation: Starting at $23.00/hour Reports To: Client Services Team Lead Schedule: In Office Monday - Friday, 9:00am - 6:00pm (MST) Primary Responsibilities Responsibilities * Issue Resolution - Maintain consistent availability, manage workloads for optimal accessibility, effectively troubleshoot and resolve client issues, and escalate when necessary. * Client Focus - Champion clients' interests, delivering clear and effective resolutions. Collaborate with internal technical experts to provide optimal solutions. * Timely Solution Delivery - Prioritize successful and punctual solution delivery in line with client requirements and internal service metrics. Metrics include availability, outbound adherence, first call & case resolution, minimal escalations, and high client retention & satisfaction. * Leverage Resources - Appropriately leverage resources to source and validate answers, document issues while adhering to payroll policies, and ensure seamless client support. Embrace feedback and adapt behaviors as needed. * Continued Learning - Dedicated to personal and professional growth, stay current by completing educational courses and assigned training within designated timeframes. Expectations * Dependability/Follow-Up: Proficiently multitask, respond promptly, and ensure timely follow-up. * Problem Solve: Skillfully troubleshoot and resolve issues using knowledge, resources, and qualitative and quantitative information. * Communication: Exhibit professional written and verbal communication consistently with internal and external stakeholders. * Guidance - Provide clients with guidance on HR and Payroll best practices, software change management, and alignment with Paylocity products. Education and Experience Required * Bachelor's degree in Business, Marketing, Communications, Organizational Leadership, International Business, Hospitality, Finance or Accounting, OR High School Diploma with a minimum of 2 years of relevant HCM experience * Proficiency in Microsoft Office suite * Strong written communication skills for business correspondence. * Strong team player with attention to detail * Self-starter with the ability to handle multiple projects at once. * Essential skills: Analytical thinking, problem-solving, time management, communication, and decision-making. Preferred * CPP, FPC, APA, and/or SHRM-CP certified * Experience in customer service or previous client interfacing role * Experience in payroll and/or call center environment Physical requirements * Ability to sit for extended periods: The role requires sitting at a desk or workstation for long periods, typically 7-8 hours a day. * Use of computer and phone systems: The employee must be able to operate a computer, use phone systems, and type. This includes using multiple software programs and inquiries simultaneously. Paylocity is an equal-opportunity employer. Paylocity is committed to the full inclusion of all individuals. We recruit, train, compensate, and promote regardless of race, religion, color, national origin, sex, disability, age, veteran status, and other protected status as required by applicable law. At Paylocity, we believe diversity makes us better. We embrace and encourage our employees' differences in age, culture, ethnicity, family or marital status, gender identity or expression, language, national origin, physical and mental ability, political affiliation, race, religion or spiritual belief, sexual orientation, socio-economic status, veteran status, and other characteristics that make our employees unique. We actively cultivate these differences through our employee resource groups (ERGs), employee experiences, perspectives, talents, and approaches to drive innovation in the software and services we provide our customers. We comply with federal and state disability laws and make reasonable accommodations for applicants and employees with disabilities. To request reasonable accommodation in the job application or interview process, please contact . This email address is exclusively designated for such requests, aligning with federal and state disability laws. Please do not send resumes to this email address, as they will be removed. The pay range for this position is $9 - 23 /hr; however, base pay offered may vary depending on job-related knowledge, skills, and experience. This position offers a full range of benefits outlined here. This information is provided per the relevant state and local pay transparency laws for the location in which this position will be performed. Base pay information is based on market location. Applicants should apply via
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Client Services Technician - CYFS

83607 Star, Idaho Idaho Staffing

Posted 1 day ago

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Job Description

Client Services Technician

The Division of Youth Safety and Permanency is recruiting for a Client Services Technician. Do you have personal or professional experience within or in support of programs serving youth and families and/or the child welfare team? This position is perfect for individuals who want to be a part of a team that is protecting the safety and welfare of Idaho's children. Client Services Technicians supervise court-ordered visitations between children in the department's care and the parents/guardians to ensure safe conditions are maintained. CST's transport children to and from visits and appointments, in addition to other important coordinated activities. CST's must be able to lift and carry items weighing approximately 50 pounds, and to perform physical work such as lifting and carrying children, car seats, and boxes. This position is located in the Caldwell Field Office. This position is not eligible for telework.

The Idaho Department of Health & Welfare is a drug-free workplace. Any applicant offered employment in this position at the Idaho Department of Health and Welfare will be required to pass a pre-employment drug test. In addition, successful candidates will be required to complete a criminal history background investigation. Employment is dependent upon satisfactory results of the investigation.

Benefits

The State of Idaho offers a robust total compensation and benefits package, including but not limited to: We have one of the Nation's best state retirement systems that offers a lifetime benefit at retirement. + 11 paid holidays + Paid sick and vacation that begins accruing on your first day of employment; can be used immediately after accruing (no waiting time) + Paid parental leave + Medical, vision, and dental insurance benefits that become effective first of the month following your hire date. All contributions can be pre-tax (full-time/30+ hours per week) + 2 voluntary supplemental retirement plans including both pre-tax and Roth options + Deferred compensation plan + Life insurance for self, spouse, and children + Short and long-term disability insurance + Flexible Spending Accounts (FSA) + Wide variety of training opportunities + Some positions offer flexible hours and/or telecommuting + Additional perks and discounts available through medical provider + Public Service Loan Forgiveness Eligibility

Example of Duties

Provide transportation and support services to child welfare clients in a variety of settings. Supervise or monitor visitation including parent/child, sibling, or extended family. Mentor and coach parents on providing age appropriate, interactions, redirection, supervision and write progress notes. Testify in court regarding parent interactions and abilities in parenting their children. Guide clients in completing documents necessary to implement services. Explain applicable laws, policies, and procedures to clients. Ability to type and develop Word documents and enter documents a database system.

Minimum Qualifications

You must possess all the minimum qualifications below to pass the exam for this position. Please make sure your resume or work history supports your meeting the minimum qualifications for this position. Failure to do this may disqualify you from being considered for this position. Good knowledge of home sanitation and safety. Typically gained by completion of a health or home economics course covering home sanitation and safety or home schooling or training covering home sanitation and safety. Experience working with clients who may be behaviorally, socially, physically and/or mentally challenged. Typically gained by six months work experience in a hospital, nursing home, or similar environment, or as home healthcare provider, working with clients who are behaviorally, socially, physically, and/or mentally challenged. Experience observing and recording clients' behaviors, treatment responses, and progress. Typically gained by six months work experience charting or tracking client information in a professional care setting or through employment as a home healthcare provider. Ability to read and write English. Ability to perform basic arithmetic. Experience using ordinary home appliances and performing routine homemaking tasks. Typically gained by six months experience or completion of a home economics course. A valid driver's license. Below is preferred experience. It is not required for the position but applicants with this experience may receive consideration over other applicants. Bi-lingual preferred.

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Client Services Technician - CYFS

83708 Hidden Springs, Idaho Idaho Staffing

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Job Description

Client Services Technician

DEDICATED TO STRENGTHENING THE HEALTH, SAFETY, AND INDEPENDENCE OF IDAHOANS

THIS ANNOUNCEMENT WILL BE OPEN UNTIL FILLED. APPLICANTS ARE ENCOURAGED TO APPLY AS SOON AS POSSIBLE TO BE CONSIDERED.

The Division of Youth Safety and Permanency is recruiting for a Client Services Technician. Do you have personal or professional experience within or in support of programs serving youth and families and/or the child welfare team? This position is perfect for individuals who want to be a part of a team that is protecting the safety and welfare of Idaho's children.

Client Services Technicians (CSTs) supervise court-ordered visitations between children in the department's care and the parents/guardians to ensure safe conditions are maintained. CSTs transport children to and from visits and appointments, as well as a myriad of other important coordination activities. CST's must be able to lift and carry items weighing approximately 50 pounds, and to perform physical work such as lifting and carrying children, car seats, and boxes. This position is located in the Boise Field Office. This position is not eligible for telework.

The Idaho Department of Health & Welfare is a drug-free workplace. Any applicant offered employment in this position at the Idaho Department of Health and Welfare will be required to pass a pre-employment drug test. In addition, successful candidates will be required to complete a criminal history background investigation. Employment is dependent upon satisfactory results of the investigation.

Benefits

BEST RETIREMENT AVAILABLE IN THE NATION

The State of Idaho offers a robust total compensation and benefits package, including but not limited to:

  • We have one of the Nation's best state retirement systems that offers a lifetime benefit at retirement.
  • 11 paid holidays
  • Paid sick and vacation that begins accruing on your first day of employment; can be used immediately after accruing (no waiting time)
  • Paid parental leave
  • Medical, vision, and dental insurance benefits that become effective first of the month following your hire date. All contributions can be pre-tax (full-time/30+ hours per week)
  • 2 voluntary supplemental retirement plans including both pre-tax and Roth options
  • Deferred compensation plan
  • Life insurance for self, spouse, and children
  • Short and long-term disability insurance
  • Flexible Spending Accounts (FSA)
  • Wide variety of training opportunities
  • Some positions offer flexible hours and/or telecommuting
  • Additional perks and discounts available through medical provider
  • Public Service Loan Forgiveness (PSLF) Eligibility
  • Employee assistance program
Example Of Duties
  • Provide transportation and support services to child welfare clients in a variety of settings.
  • Supervise or monitor visitation including parent/child, sibling, or extended family.
  • Mentor and coach parents on providing age appropriate, interactions, redirection, supervision and write progress notes.
  • Testify in court regarding parent interactions and abilities in parenting their children.
  • Guide clients in completing documents necessary to implement services.
  • Explain applicable laws, policies, and procedures to clients.
  • Ability to type and develop Word documents and enter documents a database system.
Minimum Qualifications

You must possess all the minimum qualifications below to pass the exam for this position. Please make sure your resume or work history supports your meeting the minimum qualifications for this position. Failure to do this may disqualify you from being considered for this position.

  • Good knowledge of home sanitation and safety. Typically gained by completion of a health or home economics course covering home sanitation and safety or home schooling or training covering home sanitation and safety.
  • Experience working with clients who may be behaviorally, socially, physically and/or mentally challenged. Typically gained by six months work experience in a hospital, nursing home, or similar environment, or as home healthcare provider, working with clients who are behaviorally, socially, physically, and/or mentally challenged.
  • Experience observing and recording clients' behaviors, treatment responses, and progress. Typically gained by six months work experience charting or tracking client information in a professional care setting or through employment as a home healthcare provider.
  • Ability to read and write English.
  • Ability to perform basic arithmetic.
  • Experience using ordinary home appliances and performing routine homemaking tasks. Typically gained by six months experience or completion of a home economics course.
  • A valid driver's license.

Learn About a Career with DHW

Email is the quickest way to get an answer to your questions. (answered Monday through Friday during business hours MST)

EMAIL: (email protected) PHONE:

EEO/ADA/Veteran: The State of Idaho is committed to providing equal employment opportunities and prohibit discrimination against qualified individuals based on their status as protected veterans or individuals with disabilities and prohibit discrimination against all individuals based on their race, color, religion, political affiliation or belief, sex, national origin, genetics, or any other status protected under applicable federal, state, or local laws. The State of Idaho is committed to access and reasonable accommodations for individuals with disabilities, auxiliary aids and services are available upon request. If you require an accommodation at any step in our recruitment process, you are encouraged to contact (TTY/TTD: 711), or email (email protected). Preference may be given to veterans who qualify under state and federal laws and regulations.

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Client Services Team Lead

83708 Hidden Springs, Idaho Clearwater Analytics

Posted 1 day ago

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Job Description

Client Servicing Team Lead

Client Servicing Team Leads are responsible for leading and managing a team of client servicing professionals, focused on maximizing employee engagement, and building a culture of teamwork, collaboration, continuous improvement, empowerment, and accountability. They lead from the front and provide guidance, support, and coaching to team members and contribute to strategic planning, hiring decisions, team structure, and succession planning.

They collaborate with cross-functional internal teams to identify areas for process optimization, implement best practices, and drive operational excellence within the Client Servicing division. They lead from the front by building and maintaining strong relationships with clients, playing a critical role in daily client success.

Responsibilities
  • Monitors the teams' delivery to the client, allocating work, ensuring quality delivery, and providing team level training or knowledge management where required.
  • Owns the preparation and execution of regular 1-on-1s and biannual performance management reviews; identifies and facilitates learning and career growth opportunities for the team.
  • Designs, implements, and tracks quantitative and qualitative metrics to measure the success of projects, people, and processes; key success metrics include NPS, CSAT, CEM, SLA delivery, Retention, ESS, Gross Margin, Client Churn, Automation improvements, and employee attrition.
  • Leads SteerCos and client relationship reviews, whilst also acting as a confident, knowledgeable, and patient escalation point for any client issues.
  • Helps build a differentiated offering by strategies with product management and development teams to improve our client offering, operational tooling, supporting sales efforts, develop repeatable and scalable processes.
  • Ensures the seamless transition of newly onboarded clients into steady-state client servicing operations.
  • Make use of tooling to monitor and drive team performance (Salesforce, Workday, Power BI, etc.).
Required Skills
  • Familiarity with insurance and/or investment management market concepts a plus.
  • Ability to communicate information clearly, concisely, and confidently in written and verbal contexts, including small and large group settings for both internal and external (client-facing) audiences.
  • Microsoft Excel (VLookUp, SUMIF, Pivot Tables, VBA, etc.).
  • Strong computer skills, including proficiency in Microsoft Office.
  • Excellent attention to detail and strong documentation skills.
  • Outstanding verbal and written communication skills.
  • Strong organizational and interpersonal skills.
  • Exceptional problem-solving abilities.
Education and Experience
  • Bachelor's degree in Accounting, Finance, Business, Mathematics, Sciences, or related field.
  • 7+ years of directly applicable experience (reconciliation, accounting, or finance).
  • 2+ years demonstrated success in a people manager role.
  • Experience delivering measurable KPIs weekly and monthly in prior roles.
  • Experience working in the finance or FinTech industry, with a knowledge of investment accounting or investment operations preferred.
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AVP Managed Care Client Services

83756 Boise, Idaho Sedgwick

Posted today

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Job Description

By joining Sedgwick, you'll be part of something truly meaningful. It's what our 33,000 colleagues do every day for people around the world who are facing the unexpected. We invite you to grow your career with us, experience our caring culture, and enjoy work-life balance. Here, there's no limit to what you can achieve.
Newsweek Recognizes Sedgwick as America's Greatest Workplaces National Top Companies
Certified as a Great Place to Work®
Fortune Best Workplaces in Financial Services & Insurance
AVP Managed Care Client Services
**PRIMARY PURPOSE** **:** To be responsible for the administrative, managerial and client relationships associated with Client Services within the assigned area.
**ARE YOU AN IDEAL CANDIDATE?** We are looking for enthusiastic candidates who thrive in a collaborative environment, who are driven to deliver great work.
**ESSENTIAL FUNCTIONS and RESPONSIBILITIES**
+ Ensures contract compliance with company guidelines within an assigned area.
+ Handles financials including accounts receivable, invoicing and pricing support within an assigned area.
+ Responsible for client knowledge including threatened status and relationship with the company.
+ Handles renewal process timely; negotiates new contracts within an assigned area.
+ Responsible for business planning and budgeting within an assigned area.
+ Plans for staffing needs including succession, bench-strength, and new business within an assigned area.
+ Supports client relationships; builds executive relationships; supports internal relationships.
+ Supports business development.
**ADDITIONAL FUNCTIONS and RESPONSIBILITIES**
+ Performs other duties as assigned.
+ Supports the organization's quality program(s).
+ Travels as required.
**SUPERVISORY RESPONSIBILITIES**
+ Administers company personnel policies in all areas and follows company staffing standards and training recommendations.
+ Interviews, hires and establishes colleague performance development plans; conducts colleague performance reviews.
+ Provides support, guidance, leadership and motivation to promote maximum performance.
**Education & Licensing**
Bachelor's degree from an accredited college or university with major in Risk Management, Business Administration or Finance preferred. Advanced degree and/or professional designations (CPCU, AIC, ARM) preferred.
**Experience**
Ten (10) years of related experience or equivalent combination of education and experience required to include three (3) years of Account Executive on national accounts experience and five (5) years of claims/supervisory experience.
**Skills & Knowledge**
+ In-depth understanding of workers compensation, liability and disability
+ Excellent oral and written communication, including presentation skills
+ PC literate, including Microsoft Office products
+ Leadership/management/motivational skills
+ Analytical and interpretive skills
+ Strong organizational skills
+ Excellent interpersonal skills
+ Excellent negotiation and facilitation skills
+ Ability to work in a team environment
+ Ability to meet or exceed Performance Competencies
**TAKING CARE OF YOU BY**
+ Offering a blended work environment.
+ Supporting meaningful work that promotes critical thinking and problem solving.
+ Providing on-going learning and professional growth opportunities.
+ Promoting a strong team environment and a culture of support.
+ Recognizing your successes and celebrating your achievements.
+ Thrives when everyone is working towards the same vision/goals.
+ We offer a diverse and comprehensive benefits package including:
+ Three Medical, and two dental plans to choose from.
+ Tuition reimbursement eligible.
+ 401K plan that matches 50% on every $ you put in up to the first 6% you save.
+ 4 weeks PTO your first full year
_As required by law, Sedgwick provides a reasonable range of compensation for roles that may be hired in jurisdictions requiring pay transparency in job postings. Actual compensation is influenced by a wide range of factors including but not limited to skill set, level of experience, and cost of specific location. For the jurisdiction noted in this job posting only, the range of starting pay for this role is $10,000- 150,000._ _A comprehensive benefits package is offered including but not limited to, medical, dental, vision, 401k and matching, PTO, disability and life insurance, employee assistance, flexible spending or health savings account, and other additional voluntary benefits._
Sedgwick is an Equal Opportunity Employer and a Drug-Free Workplace.
**If you're excited about this role but your experience doesn't align perfectly with every qualification in the job description, consider applying for it anyway! Sedgwick is building a diverse, equitable, and inclusive workplace and recognizes that each person possesses a unique combination of skills, knowledge, and experience. You may be just the right candidate for this or other roles.**
**Sedgwick is the world's leading risk and claims administration partner, which helps clients thrive by navigating the unexpected. The company's expertise, combined with the most advanced AI-enabled technology available, sets the standard for solutions in claims administration, loss adjusting, benefits administration, and product recall. With over 33,000 colleagues and 10,000 clients across 80 countries, Sedgwick provides unmatched perspective, caring that counts, and solutions for the rapidly changing and complex risk landscape. For more, see** **sedgwick.com**
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Client Services SME - UR/Pharmacy

83756 Boise, Idaho Sedgwick

Posted 13 days ago

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Job Description

By joining Sedgwick, you'll be part of something truly meaningful. It's what our 33,000 colleagues do every day for people around the world who are facing the unexpected. We invite you to grow your career with us, experience our caring culture, and enjoy work-life balance. Here, there's no limit to what you can achieve.
Newsweek Recognizes Sedgwick as America's Greatest Workplaces National Top Companies
Certified as a Great Place to Work®
Fortune Best Workplaces in Financial Services & Insurance
Client Services SME - UR/Pharmacy
**PRIMARY PURPOSE** : To determine account management strategies related to client service plans; to be responsible for retention of existing clients, customer satisfaction, revenue growth, client surveys, and new business; to provide program management for jumbo clients requiring dedicated staff, multiple offices and complex service models; and to oversee the work of other local Client Services staff.
**ARE YOU AN IDEAL CANDIDATE?** We are looking for enthusiastic candidates who thrive in a collaborative environment a are driven to deliver great work.
**ESSENTIAL FUNCTIONS and RESPONSIBILITIES**
+ Provides stewardship reporting to clients; identifying and educating clients on issues and trends impacting programs.
+ Conducts pre-renewal visits reviewing client loss experience and general company performance. Reviews and identifies areas of potential dissatisfaction prior to renewal meetings.
+ Performs client renewal, contract revision, and Client Service Instruction preparation for complex programs.
+ Negotiates changes or improvements to service plan.
+ Facilitates the reduction of process barriers, technology constraints, or resource constraints by directing and influencing the activities of other internal departments such as information technology, operations and business development.
+ Coordinates client invoicing, audits and accounts receivable follow up for assigned clients.
+ Resolves all major customer service issues.
+ Identifies and solicits cross-selling opportunities.
+ Participates in local insurance community through advanced education and affiliation memberships.
+ Supervises and directs personnel assigned to programs requiring multiple Account Representatives.
+ Ensures compliance with all applicable Quality initiatives.
**ADDITIONAL FUNCTIONS and RESPONSIBILITIES**
+ Performs other duties as assigned.
+ Supports the organization's quality program(s).
+ Travel as required.
**SUPERVISORY RESPONSIBILITIES**
+ Provides support, guidance, leadership and motivation to promote maximum performance.
+ Administers company personnel policies in all areas and follows company staffing standards and training recommendations.
+ Interviews, hires and establishes colleague performance development plans; conducts colleague performance discussions.
**Education & Licensing**
Bachelor's degree from an accredited college or university preferred. CPCU, AIC and/or ARM or other related designation preferred.
**Experience**
Ten (10) years related experience or equivalent combination of education and experience required to include two (2) years account manager experience or five (5) years adjuster experience including two (2) years in a supervisory capacity.
**Skills & Knowledge**
+ Excellent oral and written communication, including presentation skills
+ PC literate, including Microsoft Office products
+ Analytical and interpretive skills
+ Strong organizational skills
+ Excellent interpersonal skills
+ Excellent negotiation and facilitation skills
+ Leadership/management/motivational skills
+ Ability to work in a team environment
+ Excellent account rounding ability
+ Strong understanding of workers compensation, liability and disability claims management
+ In-depth knowledge of client servicing
+ Ability to handle conflict and confront challenging issues in a fast work environment
+ Ability to meet or exceed Performance Competencies
_As required by law, Sedgwick provides a reasonable range of compensation for roles that may be hired in jurisdictions requiring pay transparency in job postings. Actual compensation is influenced by a wide range of factors including but not limited to skill set, level of experience, and cost of specific location. For the jurisdiction noted in this job posting only, the range of starting pay for this role is $98,000-$105,000_ _. A comprehensive benefits package is offered including but not limited to, medical, dental, vision, 401k and matching, PTO, disability and life insurance, employee assistance, flexible spending or health savings account, and other additional voluntary benefits._
Sedgwick is an Equal Opportunity Employer and a Drug-Free Workplace.
**If you're excited about this role but your experience doesn't align perfectly with every qualification in the job description, consider applying for it anyway! Sedgwick is building a diverse, equitable, and inclusive workplace and recognizes that each person possesses a unique combination of skills, knowledge, and experience. You may be just the right candidate for this or other roles.**
**Sedgwick is the world's leading risk and claims administration partner, which helps clients thrive by navigating the unexpected. The company's expertise, combined with the most advanced AI-enabled technology available, sets the standard for solutions in claims administration, loss adjusting, benefits administration, and product recall. With over 33,000 colleagues and 10,000 clients across 80 countries, Sedgwick provides unmatched perspective, caring that counts, and solutions for the rapidly changing and complex risk landscape. For more, see** **sedgwick.com**
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Business Process Specialist, Private Client Services

83708 Hidden Springs, Idaho Marsh LLC

Posted 1 day ago

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Job Description

Our not-so-secret sauce.

Award-winning, inclusive, Top Workplace culture doesn’t happen overnight. It’s a result of hard work by extraordinary people. The industry’s brightest talent drive our efforts to deliver purposeful work and meaningful impact every day. Learn more about what makes us different and how you can make your mark as a Business Process Specialist, Private Client Services at MMA.

Marsh McLennan Agency (MMA) provides business insurance, employee health & benefits, retirement, and private client insurance solutions to organizations and individuals seeking limitless possibilities. With offices across North America, we combine the personalized service model of a local consultant with the global resources of the world’s leading professional services firm, Marsh McLennan (NYSE: MMC).

A day in the life.

As our Business Process Specialist, PCS on the National AMS team, you’ll be a strong process design focused professional who knows how to balance efficiency, quality and consistency in systems. Working in conjunction with the Business Process Leader, you will focus on the activities within your line of business, participating in working groups, in collaboration with national and regional representatives, to create standardized workflows across MMA National that take full advantage of our technology toolkit. In tandem with workflow design, the National Business Process Specialist will support efforts to configure our AMS, document all processes and procedures, design reporting outputs, create client deliverables and lead training efforts.

The National AMS Business Process Specialist, PCS will work to define requirements, redesign, and implement best-in class business processes, workflows and data standards. This position will consider agency management system, reporting tools, and other available technology and software when creating new processes. You will document and maintain procedures, and other business process artifacts, to be used both in training and as an ongoing reference. The AMS Business Process Specialist, PCS will report to the Business Process Leader. You will consistently demonstrate National MMA core values of integrity, collaboration, passion, innovation, and accountability.

Our future colleague.

We’d love to meet you if your professional track record includes these skills:

  • Understanding of the insurance brokerage business with 3+ years of experience in personal lines high net worth insurance

  • Proven critical thinking, analytical, and problem-solving skills

  • A knack for process improvement, specifically refining the efficiency, quality, and effectiveness of various workflows and procedures by deploying best practices

  • Strong organizational skills, with an ability to prioritize workload and balance multiple projects simultaneously, and demonstrated successful follow through on deliverables

  • Legal work authorization to work in the U.S. on a permanent and ongoing basis without the need for sponsorship now or in the future

  • 3+ years of experience in a client facing servicing and/or business process role

  • Experience working with agency management systems such as Applied Epic

These additional qualifications are a plus, but not required to apply:

  • Experience working with client relationship (CRM) system such as Salesforce

  • Experience creating and maintaining procedure documentation

We know there are excellent candidates who might not check all these boxes. Don’t be shy. If you’re close, we’d be very interested in meeting you.

Valuable benefits.

We value and respect the impact our colleagues make every day both inside and outside our organization. We’ve built a culture that promotes colleague well-being through robust benefit programs and resources, encourages professional and personal development, and celebrates opportunities to pursue the projects and causes that give colleagues fulfilment outside of work.  

Some benefits included in this role are:

  • Generous time off, including personal and volunteering

  • Tuition reimbursement and professional development opportunities

  • Remote Work, but some travel will be required

  • Charitable contribution match programs

  • Stock purchase opportunities

To learn more about a career at MMA, check us out online: or flip through our recruiting brochure:

Follow us on social media to meet our colleagues and see what makes us tick:

Who you are is who we are.

We embrace a culture that celebrates and promotes the many backgrounds, heritages and perspectives of our colleagues and clients. We are always seeking those with ethics, talent, and ambition who are interested in joining our client-focused teams.

Marsh McLennan and its affiliates are EOE Minority/Female/Disability/Vet/Sexual Orientation/Gender Identity employers.

#LI-REMOTE



The applicable base salary range for this role is $58,200 to $108,500.

The base pay offered will be determined on factors such as experience, skills, training, location, certifications, education, and any applicable minimum wage requirements. Decisions will be determined on a case-by-case basis. In addition to the base salary, this position may be eligible for performance-based incentives.

We are excited to offer a competitive total rewards package which includes health and welfare benefits, tuition assistance, 401K savings and other retirement programs as well as employee assistance programs.

Applications will be accepted until: October 13, 2025

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Concierge Call Center Representative

83708 Emmett, Idaho Kenworth Sales Company

Posted 2 days ago

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Job Description

Are you ready to join an industry leader with a strong foundation of success? Kenworth Sales Company was awarded the 2020 Dealer of the Year award and after 80 years of consistent excellence, we are still growing! We have exciting career opportunities available today. We are always looking for highly motivated individuals with a passion for helping our customers build the kind of success that Kenworth knows so well.

Concierge Call Center Representative Job Summary:

The primary function of the Concierge Call Center Representative is to deliver excellent customer service to internal and external customers as an extension of all service locations within Kenworth Sales Company. Coordinate delivery of detailed breakdown status reports and information from our service departments to the customer on a scheduled and as needed basis. Field inbound calls from Paccar Premier Care and act as the liaison between the customer, Premier Care, and the Service Department, initiating mobile and in-shop services as well as towing as the situation requires. Provide parts support to customers and shops on an as needed basis.

**Due to federally mandated DOT regulations, Kenworth Sales is a drug-free workplace. Any offer of employment will be contingent on passing a pre-employment drug screening.

Concierge Call Center Representative Duties and Responsibilities:
1. Establish and provide breakdown management and support to Concierge Fleets, Premier Care Call Center, and Truck Sales Customers during and after office hours.
2. Maintains communication with Fleet, Premier Care, and other interested parties.
3. Monitor health of Kenworth Sales Concierge Fleets vehicles throughout the country as assigned.
4. Maintains open and effective communication, and positive dialogue with Service Department Managers, Warranty personnel and Service Office Staff of all Kenworth Sales Locations as well as Fleet Breakdown Departments, Customers, and Internal Sales Staff.
5. Logs all interactions and information in shared company database and/or spreadsheet.
6. Willingly and appropriately shares information and details to support customers and other staff.
7. Monitors repair process, providing appropriate and tactful suggestions and information.
8. De-escalates and resolves potentially negative interactions with customers, fleets, and service personnel.
9. Maintains a working understanding of all warranty policies and procedures.
10. Coordinates and assists with estimates, parts allocation and approval from customer.
11. Assists customer in identifying needed services.
12. Assists in obtaining purchase orders and payments.
13. Fields inbound calls form Premier Care call center and takes steps to resolve customer complaint.
14. Attend and participate in training, group meetings and development conferences as necessary.
15. Promotes the sales of labor, parts and accessories during customer contact.
16. Maintains partnerships with other dealer groups, Paccar and vendors to assist with any delays in receiving parts for repair orders and assists in resolution.
17. Responsible for accepting afterhours calls on a rotation.
18. Assists with follow up and updating of customer vehicles for other staff as needed.

Concierge Call Center Representative Qualifications:

Excellent customer service and interaction skills. Ability to read and comprehend instructions and information. Ability to gather and share detailed information quickly and accurately. High school diploma or the equivalent. Experience in the transportation industry a plus. Excellent communication and problem-solving skills. Ability to manage occasional stressful interactions diplomatically and professionally. Professional personal appearance.

Kenworth Sales Company is an Equal Opportunity and Affirmative Action Employer. All qualified applicants will receive consideration for employment without regards to race, color religion, sex, national origin, disability or protected veteran status.

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Supervisor - Call Center (Remote)

83701 Emmett, Idaho Maximus

Posted 3 days ago

Job Viewed

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Job Description

Permanent
Description & Requirements

Maximus is looking for a Remote Call Center Supervisor to join our Department of Education portfolio. The Call Center Supervisor monitors the daily operations of the agents to ensure contractual metrics are met, while provide departmental leadership and supervision of call center employees.

This is a Limited Service position . This position is temporary with an expected date of 4/30/2026.

Essential Duties and Responsibilities:

- Supervise the work of call center staff to ensure adherence to quality standards, deadlines, and proper procedures, correcting errors or problems as needed

- Interview and recommend hiring and promotion of contact center staff, through partnering with Talent Acquisition and Human Resources

- Develop work schedules and assign duties to direct report personnel to ensure efficiency

- Evaluate employees' job performance and recommend appropriate personnel action, including disciplinary action, performance improvement plans, and termination through partnering with Human Resources

- Discuss job performance concerns with employees to identify causes and issues and work closely with Human Resources on resolving problems

- Ensure compliance with company Wage & Hour policy, including ensuring non-exempt employees get their rest & meal breaks

- Provide support and identify training needs and development opportunities, through weekly coaching sessions with direct reports

- Perform operational tasks to assure project and program service level requirements and goals are met, including analyzing direct reports' quality performance and trending call types, and providing coaching on a regular basis

- Participate in meetings and recommend changes to policies and procedures

- Assume leadership responsibility for departmental tasks and call center activities as required

- Support and enforce call center expectations

- Oversee the work of subordinates to facilitate productivity or to overcome difficult aspects of work.

- Assist direct reports with escalated issues or cases as needed- Perform other duties as assigned by leadership

- Maintain a high level of confidentiality while performing all work tasks
- Perform other duties as assigned by leadership.

Additional Requirements Per Client:

- Must reside in the U.S

- Must be a U.S. Citizen

- Must be able to pass a criminal background check.

- Must not be delinquent or in default on any Federal Student Loans.

- May be required to work scheduled holidays, overtime, and Saturdays.

- Adhere to policies as they relate to protecting personally identifiable information.

- Must have the ability to write using proper grammar and punctuation.

- Must have the ability to work independently and in a team environment.

- Must have excellent interpersonal skills and the ability to organize simultaneous tasks.

- Must be able to navigate Microsoft Excel spreadsheets.

- Must have a logical thought process.

- Bachelor's degree in related field.

- 3-5 years of relevant professional experience required.

- Equivalent combination of education and experience considered in lieu of degree or demonstrated ability to perform the role successfully.

- Employment and continued employment are contingent upon obtaining and maintaining a favorable clearance.

- Final suitability determination is the sole discretion of the Department of Education.

Home Office Requirements:

- Private and Secure workspace from home

- Access to Wi-Fi, LAN (wired connection/ethernet) or both at home

- Internet provider that offers enough speed for multiple users without latency or lag? (i.e. housemate also WFH, kids playing video games or streaming shows, etc.)

- Internet download speed of 25mbps single/50mbps shared and 5mbps (10 preferred) upload or higher required (you can test this by going to Requirements

- Bachelor's degree in related field.

- 3-5 years of relevant professional experience required.

- Equivalent combination of education and experience considered in lieu of degree, or demonstrated ability to perform the role successfully.

EEO Statement

Maximus is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information and other legally protected characteristics.

Pay Transparency

Maximus compensation is based on various factors including but not limited to job location, a candidate's education, training, experience, expected quality and quantity of work, required travel (if any), external market and internal value analysis including seniority and merit systems, as well as internal pay alignment. Annual salary is just one component of Maximus's total compensation package. Other rewards may include short- and long-term incentives as well as program-specific awards. Additionally, Maximus provides a variety of benefits to employees, including health insurance coverage, life and disability insurance, a retirement savings plan, paid holidays and paid time off. Compensation ranges may differ based on contract value but will be commensurate with job duties and relevant work experience. An applicant's salary history will not be used in determining compensation. Maximus will comply with regulatory minimum wage rates and exempt salary thresholds in all instances.

Accommodations
Maximus provides reasonable accommodations to individuals requiring assistance during any phase of the employment process due to a disability, medical condition, or physical or mental impairment. If you require assistance at any stage of the employment process-including accessing job postings, completing assessments, or participating in interviews,-please contact People Operations at .

Minimum Salary

$

55,000.00

Maximum Salary

$

60,000.00

Apply Now

Supervisor - Call Center (Remote)

83701 Emmett, Idaho Maximus

Posted 13 days ago

Job Viewed

Tap Again To Close

Job Description

Permanent
Description & Requirements

Maximus is looking for a Remote Call Center Supervisor to join our Department of Education portfolio. The Call Center Supervisor monitors the daily operations of the agents to ensure contractual metrics are met, while provide departmental leadership and supervision of call center employees.

This is a Limited Service position . This position is temporary with an expected date of 4/30/2026.

Essential Duties and Responsibilities:

- Supervise the work of call center staff to ensure adherence to quality standards, deadlines, and proper procedures, correcting errors or problems as needed

- Interview and recommend hiring and promotion of contact center staff, through partnering with Talent Acquisition and Human Resources

- Develop work schedules and assign duties to direct report personnel to ensure efficiency

- Evaluate employees' job performance and recommend appropriate personnel action, including disciplinary action, performance improvement plans, and termination through partnering with Human Resources

- Discuss job performance concerns with employees to identify causes and issues and work closely with Human Resources on resolving problems

- Ensure compliance with company Wage & Hour policy, including ensuring non-exempt employees get their rest & meal breaks

- Provide support and identify training needs and development opportunities, through weekly coaching sessions with direct reports

- Perform operational tasks to assure project and program service level requirements and goals are met, including analyzing direct reports' quality performance and trending call types, and providing coaching on a regular basis

- Participate in meetings and recommend changes to policies and procedures

- Assume leadership responsibility for departmental tasks and call center activities as required

- Support and enforce call center expectations

- Oversee the work of subordinates to facilitate productivity or to overcome difficult aspects of work.

- Assist direct reports with escalated issues or cases as needed- Perform other duties as assigned by leadership

- Maintain a high level of confidentiality while performing all work tasks
- Perform other duties as assigned by leadership.

Additional Requirements Per Client:

- Must reside in the U.S

- Must be a U.S. Citizen

- Must be able to pass a criminal background check.

- Must not be delinquent or in default on any Federal Student Loans.

- May be required to work scheduled holidays, overtime, and Saturdays.

- Adhere to policies as they relate to protecting personally identifiable information.

- Must have the ability to write using proper grammar and punctuation.

- Must have the ability to work independently and in a team environment.

- Must have excellent interpersonal skills and the ability to organize simultaneous tasks.

- Must be able to navigate Microsoft Excel spreadsheets.

- Must have a logical thought process.

- Bachelor's degree in related field.

- 3-5 years of relevant professional experience required.

- Equivalent combination of education and experience considered in lieu of degree or demonstrated ability to perform the role successfully.

- Employment and continued employment are contingent upon obtaining and maintaining a favorable clearance.

- Final suitability determination is the sole discretion of the Department of Education.

Home Office Requirements:

- Private and Secure workspace from home

- Access to Wi-Fi, LAN (wired connection/ethernet) or both at home

- Internet provider that offers enough speed for multiple users without latency or lag? (i.e. housemate also WFH, kids playing video games or streaming shows, etc.)

- Internet download speed of 25mbps single/50mbps shared and 5mbps (10 preferred) upload or higher required (you can test this by going to Requirements

- Bachelor's degree in related field.

- 3-5 years of relevant professional experience required.

- Equivalent combination of education and experience considered in lieu of degree, or demonstrated ability to perform the role successfully.

EEO Statement

Maximus is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information and other legally protected characteristics.

Pay Transparency

Maximus compensation is based on various factors including but not limited to job location, a candidate's education, training, experience, expected quality and quantity of work, required travel (if any), external market and internal value analysis including seniority and merit systems, as well as internal pay alignment. Annual salary is just one component of Maximus's total compensation package. Other rewards may include short- and long-term incentives as well as program-specific awards. Additionally, Maximus provides a variety of benefits to employees, including health insurance coverage, life and disability insurance, a retirement savings plan, paid holidays and paid time off. Compensation ranges may differ based on contract value but will be commensurate with job duties and relevant work experience. An applicant's salary history will not be used in determining compensation. Maximus will comply with regulatory minimum wage rates and exempt salary thresholds in all instances.

Minimum Salary

$

55,000.00

Maximum Salary

$

60,000.00

Apply Now
 

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