55 Customer Service Representatives jobs in Nesquehoning

As a Bilingual Customer Support Specialist at Sherwin-Williams, you'll play a crucial role in enhancing customer satisfaction by assisting both wholesale and retail customers. Your main responsibility will be to identify customer needs, answer inquiries regarding our broad range of products, and suggest the optimal solutions. You will ensure that any customer concerns are resolved promptly, maintaining adherence to the highest quality and visual standards of our products and store environment.

In this role, you will also be responsible for staying current with product features and contributing to our sales goals while delivering exceptional customer service. The role involves interacting with customers, including minors, and managing cash, payment methods, and other valuable items, which may require a background check to ensure a safe environment for everyone.

You will have the opportunity to work at the following locations:

• 7720 Main St, Fogelsville, PA 18051-1630
• 4690 Broadway, Allentown, PA 18104-3214
• 2241 Macarthur Rd, Whitehall, PA 18052-4528
• 6465 Village Ln, Macungie, PA 18062-8474

At Sherwin-Williams, our mission is to inspire and improve the world by color and protection. Our products help make spaces brighter and more durable. Join our team to make a difference while enjoying valuable rewards and benefits that enhance your health, well-being, and career development.

Key Responsibilities:

• Deliver outstanding customer service to ensure high levels of satisfaction.
• Assist customers in person and over the phone, determining their needs and recommending suitable products and services.
• Build and maintain strong relationships with wholesale and retail customers.
• Process sales transactions accurately per company policies.
• Achieve set sales targets consistently over varying periods.
• Manage work order files and product formulas diligently.
• Retrieve products from sales floor or warehouse efficiently.
• Prepare and tint products as per customer specifications.
• Maintain attractive presentation and organization of the store.
• Support with deliveries when required.
• Stay knowledgeable about product offerings to assist customers effectively.
• Adhere to inventory control guidelines.
• Propose strategies for enhancing sales.

Minimum Requirements:

• Must be at least 18 years old.
• Legal authorization to work in the country without sponsorship.
• Proficient in reading, writing, comprehending, and communicating in English and Spanish.
• Possess a valid, unrestricted Driver's License.
• Ability to lift and carry up to 50 lbs frequently and up to 70 lbs on occasion.
• Availability to work scheduled hours, including evenings and weekends.
• If currently employed at Sherwin-Williams, a performance appraisal rating of at least 'meets expectations' is required.

Preferred Qualifications:

• High School diploma or GED.
• One year of experience in delivery, retail, or customer service roles.
• Previous experience in selling paint and related products.
• Familiarity with tinting and mixing equipment.

Job Description

TEXT "GOMILES" to to APPLY!

GO Car Wash is one of the fastest growing car wash operators in the United States, with locations in multiple states spanning across the country. And we keep adding more sites!

At GO Car Wash, we’re committed to providing an exceptional, supportive, winning work experience for all our Teammates. We believe by caring for our Teammates first, we’ll have delighted customers and successful car washes, which in turn creates opportunities for us all.

If you love cars, enjoy serving others, and want to be active and work outside, then join us!

As a Customer Service Teammate at GO Car Wash, you’ll be helping our customers care for their cars—in which they’ve invested a lot of money, time, and pride. This includes explaining our car wash options and requirements to customers, preparing and loading their cars in our car washes, and assisting customers with self-cleaning options. You’ll also help maintain our car washes and sites to ensure we’re providing a superior, clean car wash experience for all our customers.

To succeed at all of this, you must be able to:

• Positively and energetically engage and communicate with customers
• Quickly understand, retain, and follow directions and procedures—especially safety
• Continuously stand, move, and smile for long periods of time

Also, you must:

• Be at least 16 years old
• Verify you can work in the US

We can offer you a fun, active, outdoor workplace, working with a team of enthusiastic car washers. We also offer competitive health, 401(k), and paid time off benefits, plus free car washes, as well as opportunity to grow your career with us while learning work/life skills you can transfer to whatever path you choose to take in your future.

Compensation

Teammates in this role typically earn a base pay of $15.50 – $7.00 per hour. Also, Teammates average an additional 2/hour in commission from membership sales. Commissions are uncapped, and our top performers regularly exceed 2/hour in additional earnings. Offer will depend on location and level of knowledge, skills, abilities and experience.

To learn more about us, go to

All qualified applicants will be considered for employment without regard to age, race, color, national origin, religion, gender, gender identity, sexual orientation, disability or veteran status, or any other actual or perceived basis protected by law.

• Minimal weekday hours required (join for weekends only!)
• Generous Team Member discount
• $400 bonus for every referral hired with NO LIMIT*
• Competitive hourly pay rates & team bonus
• Get Paid Early!

• Welcome all customers with genuine, and friendly enthusiasm over the phone, virtual chats and in person, communicates clearly and concisely adapting style to suit customers by problem solving, excellent phone skills and resolving conflict.
• Use all systems to manage the customer flow to deliver five-star customer experience.
• Meet all service vows including, Prepare, Welcome, Meet Needs & Be There for all customers, includes all operational checklist task and meeting customers emotional and practical needs.
• Responsible for providing an exceptional service experience to multiple customers at one time and contributes to the store achievement of Five-Star Customer Service. Proactively address customer concerns with confidence. Know when to escalate and partner with leadership team.
• Effectively communicate how alterations can play an important role in perfecting the dress for her event in partnership with Alterations.
• Promote all alterations services and personalization options.
• Maintain store-standards (clean, organized, promotional readiness, store recovery) to support a flawless shopping experience.
• Maintain high dress code standards as required by the Dress Code policy.
• Greet and escort all alterations customers to and from alterations for appointments.
• Press, steam, and spot clean all merchandise.
• Follows quality control guidelines and inspects all garments altered/steamed/pressed to verify pristine condition before final delivery to customer.
• Build long-term relationships to meet and exceed customer satisfaction and loyalty.
• Support inventory management by processing special orders, pick-ups and first quality standards for all merchandise.
• Supports all cash wrap behaviors and processes transactions with accuracy to make sure every customer feels celebrated.
• Seeks assistance from the Alterations Manager to address customer issues that s/he is not able to resolve.
• Maintains a clean and well-organized alterations room.
• Performs duties and tasks as assigned by store management.

• While performing the duties of this job, the employee is occasionally required to stand, walk, and sit for extended periods of time; reach for tools and objects with hands and arms; climb stairs; stoop, kneel, crouch, or crawl; ability to bend, twist and stand; move throughout the store; and talk to and hear customers. Manual dexterity to perform non-selling responsibilities, such as use of POS (Point of Sale) terminals, counting money, steaming garments, accessing computers and receiving or initiating telephone calls. Manual dexterity to sew an perform fittings to David's Bridal standards, as needed. Ability to lift/and or move up to 10 pounds. The employee must be able to see up close and at a distance, as well as use peripheral vision and depth perception, and be able to look at, read, and use a computer, electronic devices and phones for long periods of time.

• High school diploma or equivalent degree
• 1-2 years prior retail experience in an apparel or specialty store environment.
• Prior sewing experience is helpful.
• Prior experience with computerized POS (Point of Sale) system

• Rewarding Environment and Competitive Pay
• Generous Team Member Discount After First Pay Period
• Dayforce Wallet - Get Paid Early!
• Health/Dental/Vision Insurance
• 401K Program
• Paid Vacation, Sick Days & Holidays
• Pet Benefits