59 Customer Service Representatives jobs in Nesquehoning

Join our dynamic team at Sherwin-Williams as a Bilingual Customer Support Specialist (Spanish) and play a crucial role in providing exceptional service to our customers. In this role, you will work closely with both wholesale and retail clients to assess their needs, provide detailed information about our high-quality paint products, and recommend the best solutions tailored to their requirements.

Your responsibilities will include addressing customer inquiries promptly, resolving concerns with the utmost professionalism, and maintaining our store's visual and quality standards. You will be instrumental in achieving our sales goals while ensuring that every customer interaction leads to maximum satisfaction.

Please note that this position involves direct contact with customers of all ages and responsibility for handling cash and valuable items, necessitating a review of your criminal history for the safety and protection of our community.

The position is based at Store #5856, located at 2241 Macarthur Rd, Whitehall, PA .

At Sherwin-Williams, we are committed to inspiring and enhancing the world around us through innovative products and exceptional customer service. We seek passionate individuals to join our team, where you will enjoy:

• Life: Competitive rewards, benefits, and flexibility for your health and well-being.
• Career: Opportunities to learn, develop new skills, and advance your career.
• Connection: Be part of an inclusive team focused on community engagement.

How to Apply:

1. Submit your online application on our Careers page.
2. Upon review, qualified candidates will receive an invitation for a digital video interview via our partner, HireVue.
3. Top candidates will then be invited for an in-store interview with our recruitment team.

We offer a wide range of world-class benefits, including health care, retirement plans, and support for overall well-being. For a complete overview of benefits, please refer to our benefits portal.

We welcome applicants with diverse backgrounds and experiences, including those with arrest or conviction records, in compliance with all applicable laws.

Sherwin-Williams is proud to be an Equal Employment Opportunity employer, and we value diversity in our teams.

Join us in creating possibilities and applying your skills where they can make a real impact!

Key Responsibilities:

• Deliver high levels of customer satisfaction through outstanding sales service.
• Assist customers both in-person and over the phone by identifying their needs and suggesting appropriate products.
• Develop and maintain productive relationships with wholesale and retail customers.
• Accurately process sales transactions consistent with company policies.
• Achieve sales targets on a monthly, quarterly, and yearly basis.
• Maintain accurate work order files and product formulas.
• Select products from the sales floor or warehouse as needed.
• Tint and mix products to meet custom specifications.
• Organize store displays and stock shelves effectively.
• Keep store equipment clean and operational.
• Assist with deliveries and maintain in-stock presentations.
• Stay knowledgeable about product offerings and options for customers.
• Adhere to inventory control procedures and suggest ways to enhance sales.

Minimum Requirements:

• Must be at least 18 years of age.
• Authorization to work in the country without sponsorship.
• Proficient in reading, writing, and communicating in both English and Spanish.
• Valid, unrestricted Driver's License.
• Ability to lift and move materials up to 50 lbs frequently, and up to 70 lbs on occasion.
• Willingness to work scheduling flexibility, including evenings and weekends.
• For internal candidates: a minimum meets expectations performance rating and completion of required HR training.

Preferred Qualifications:

• High School diploma or GED.
• At least one year of experience in customer service, delivery, or retail.
• Experience selling paint and paint-related products.
• Familiarity with operating tinting and mixing equipment.

Job Category: Operations Group

Requisition Number: CUSTO

Part-Time

Location: 95 Northampton Northampton, PA 18067, USA

Position Title: Customer Service Manager

Department: Front End

Reports To: Store Director/Bookkeeper

FLSA Status: Non-Exempt

Job Summary:

To provide and maintain high standards of customer service throughout the front end operations. To supervise and direct all front end personnel and activities.

Essential Job Functions:

• Promote customer goodwill by providing high standards of customer service.
• Supervise and schedule activities of front-end personnel to ensure consistent application of high customer courtesy standards.
• Prepare and maintain effective work schedules for front-end personnel to keep customer inconvenience to a minimum.
• Enforce store policy as it relates to front end operations and assist store managers with discipline of front end associates who fail to abide by company policies and procedures.
• Delegate responsibilities to cashiers as prescribed by store management.
• Conduct training programs for new associates, as well as associates already on board.
• Assist cashiers with price checks.
• Keep store management and scan coordinator informed of all pricing problems.
• Assist customers with returned merchandise, over rings, and overcharges.
• Approve customer checks and enforce check cashing policies.
• Maintain a regular cleaning schedule and overall good housekeeping of the front end.
• Order and control front end supplies (register paper, ribbons, etc.)
• Greet and customers and be observant of people in the store.
• Abid by all company policies as stated in the Employee Handbook.

Supplemental Job Functions:

• Provide for proper staffing of Service Center and provide proper training for Acting Customer Service Supervisor.

Minimum Knowledge, Skills, and Abilities Required:

• Strong oral and written communication skills for dealing with customers, employees, and Vendors.
• Strong analytical and mathematics skills for conducting accurate audits.
• Must be knowledgeable in federal and state child labor laws regarding employment of individuals under the age of 18.

As a Customer Service Associate (CSA) you are the friendly face that puts the Wow in Wawa by greeting and serving our customers. As a CSA, you are proud to be part of a beloved brand that is committed to putting people first, doing the right thing, Customer Service, Associate, Service, Retail, Benefits

POSITION TITLE: Customer Service Manager DEPARTMENT: Front End REPORTS TO: Store Director/BookkeeperFLSA STATUS: Non-ExemptJOB SUMMARY:To provide and maintain high standards of customer service throughout the front end operations. To supervise and direct all front end personnel and activities.ESSENTIAL JOB FUNCTIONS:1) Promote customer goodwill by providing high standards of customer service.2) Supervise and schedule activities of front-end personnel to ensure consistent application of high customer courtesy standards.3) Prepare and maintain effective work schedules for front-end personnel to keep customer inconvenience to a minimum.4) Enforce store policy as it relates to front end operations and assist store managers with discipline of front end associates who fail to abide by company policies and procedures.5) Delegate responsibilities to cashiers as prescribed by store management.6) Conduct training programs for new associates, as well as associates already on board.7) Assist cashiers with price checks.8) Keep store management and scan coordinator informed of all pricing problems.9) Assist customers with returned merchandise, over rings, and overcharges.10) Approve customer checks and enforce check cashing policies.11) Maintain a regular cleaning schedule and overall good housekeeping of the front end.12) Order and control front end supplies (register paper, ribbons, etc.)13) Greet and customers and be observant of people in the store.14) Abide by all company policies as stated in the Employee Handbook.SUPPLEMENTAL JOB FUNCTIONS:1) Provide for proper staffing of Service Center and provide proper training for Acting Customer Service Supervisor.MINIMUM KNOWLEDGE, SKILLS, AND ABILITIES REQUIRED:1) Strong oral and written communication skills for dealing with customers, employees, and Vendors.2) Strong analytical and mathematics skills for conducting accurate audits.3) Must be knowledgeable in federal and state child labor laws regarding employment of individuals under the age of 18.

POSITION TITLE: Customer Service Manager DEPARTMENT: Front End REPORTS TO: Store Director/BookkeeperFLSA STATUS: Non-ExemptJOB SUMMARY:To provide and maintain high standards of customer service throughout the front end operations. To supervise and direct all front end personnel and activities.ESSENTIAL JOB FUNCTIONS:1) Promote customer goodwill by providing high standards of customer service.2) Supervise and schedule activities of front-end personnel to ensure consistent application of high customer courtesy standards.3) Prepare and maintain effective work schedules for front-end personnel to keep customer inconvenience to a minimum.4) Enforce store policy as it relates to front end operations and assist store managers with discipline of front end associates who fail to abide by company policies and procedures.5) Delegate responsibilities to cashiers as prescribed by store management.6) Conduct training programs for new associates, as well as associates already on board.7) Assist cashiers with price checks.8) Keep store management and scan coordinator informed of all pricing problems.9) Assist customers with returned merchandise, over rings, and overcharges.10) Approve customer checks and enforce check cashing policies.11) Maintain a regular cleaning schedule and overall good housekeeping of the front end.12) Order and control front end supplies (register paper, ribbons, etc.)13) Greet and customers and be observant of people in the store.14) Abide by all company policies as stated in the Employee Handbook.SUPPLEMENTAL JOB FUNCTIONS:1) Provide for proper staffing of Service Center and provide proper training for Acting Customer Service Supervisor.MINIMUM KNOWLEDGE, SKILLS, AND ABILITIES REQUIRED:1) Strong oral and written communication skills for dealing with customers, employees, and Vendors.2) Strong analytical and mathematics skills for conducting accurate audits.3) Must be knowledgeable in federal and state child labor laws regarding employment of individuals under the age of 18.

We believe we can make life a little better every day one smile, hoagie, or experience at a time. And theres one secret ingredient that truly sets Wawa apart: Our Associates. At Wawa, youll be part of a caring team thats dedicated to helping all of us fly high together. Were team players, day-brighteners, and go-getters: and we know that Wawa is a place where we can build skills to thrive and open doors to new career opportunities. Were proud to be a part of a winning team of Associate owners who shape our success. Were committed to helping our communities and one another at every turn, because we know that when we fly together, theres no limit to how far we can go. Ready to be part of a team that helps you reach new heights? Join our flock and get ready to soar.

What you'll do:
• Greet and engage with customers to ensure their needs are met both quickly and courteously.
• Prepare food items such as our delicious breakfast items, built-to-order sandwiches, specialty beverages, and pizzas as well keeping our coffee station clean and organized.
• Operate the cash register, handle payments, activate fuel and gift cards, as well as assist with lottery and ID verification for age-restricted products.
• Ensure our stores are well-stocked and that our shelves remain fresh, full, and inviting.
• Help keep our stores clean and safe by following all established policy, procedures, and guidelines.
• Complete store housekeeping duties including cleaning, dusting, sweeping, mopping, emptying trash, and more.

Benefits:

• We are committed to offering inclusive, meaningful benefits and rewards that support our Associates financially, physically, and emotionally. At Wawa, extensive benefits are available to Wawa Associates. These include medical/dental vision and mental health benefits, ESOP (Employee Stock Ownership Plan), 401(k) + matching, Education Assistance Program, paid parental leave, store discounts, paid time off, flexible schedules and access to other benefit and wellness programs.
• Eligibility for Wawa Benefits is defined under the terms of the plan(s)

Qualifications:

• Great communication and customer service skills.
• Ability to thrive in a fast-paced environment and multitask like a pro.
• Must be 16+ years old with reliable transportation.
• Enjoys working in a team environment.

Wawa will provide reasonable accommodation to complete an application upon request, consistent with applicable law. If you require an accommodation, please contact our Associate Service Center at or .

Wawa, Inc. is an equal opportunity employer. Wawa maintains a work environment in which Associates are treated fairly and with respect and in which discrimination of any kind will not be tolerated. In accordance with federal, state and local laws, we recruit, hire, promote and evaluate all applicants and Associates without regard to race, color, religion, sex, age, national origin, ancestry, familial status, marital status, sexual orientation or preference, gender identity or expression, citizenship status, disability, veteran or military status, genetic information, domestic or sexual violence victim status or any other characteristic protected by applicable law. Unlawful discrimination will not be a factor in any employment decision.