310 Customer Service Representatives jobs in New Baltimore

• Provide responsive and professional service to clients, including processing policy changes, certificates of insurance, billing questions, and documentation requests.
• Support account managers and producers in servicing new and renewal business.
• Maintain accurate client records and documentation within the agency management system.
• Assist with quoting and applications as needed.
• Communicate with carriers to request information, process endorsements, and troubleshoot issues.
• Ensure all tasks and communications meet compliance standards and internal procedures.
• Contribute to a positive team environment and build strong relationships with internal staff and external partners.

• 1-3+ years of experience in an insurance support or service role (Property & Casualty preferred).
• Active insurance license or willingness to obtain (preferred/required based on agency policy).
• Experience using agency management systems, preferably Applied Epic.
• Strong attention to detail and time management skills.
• Excellent verbal and written communication abilities.
• Ability to work independently while supporting a collaborative team.
• Proficient in Microsoft Office and carrier platforms.

• Provide responsive and professional service to clients, including processing policy changes, certificates of insurance, billing questions, and documentation requests.
• Support account managers and producers in servicing new and renewal business.
• Maintain accurate client records and documentation within the agency management system.
• Assist with quoting and applications as needed.
• Communicate with carriers to request information, process endorsements, and troubleshoot issues.
• Ensure all tasks and communications meet compliance standards and internal procedures.
• Contribute to a positive team environment and build strong relationships with internal staff and external partners.

• 1-3+ years of experience in an insurance support or service role (Property & Casualty preferred).
• Active insurance license or willingness to obtain (preferred/required based on agency policy).
• Experience using agency management systems, preferably Applied Epic.
• Strong attention to detail and time management skills.
• Excellent verbal and written communication abilities.
• Ability to work independently while supporting a collaborative team.
• Proficient in Microsoft Office and carrier platforms.

Job DescriptionRH at its core is about taste, and we believe the idea of scaling taste is large and far reaching.The RH brand attracts the best designers, artisans, manufacturers and talent in our industry, scaling and rendering their work more valuable across our integrated platform, enabling us to curate the most compelling collection of luxury home furnishings in the world. We are moving the brand beyond curating and selling products to conceptualizing and selling spaces by building an ecosystem of products, places, services and spaces that elevates and establishes the RH brand as a global thought leader, taste and place maker.At RH we believe deeply that the "right" people are our greatest asset. We value people with high energy, who possess the ability to energize others. People who are smart, creative and have a point of view. People who see the answer in every problem, versus those who see the problem in every answer. People who are driven, determined and won't take "no" for an answer. We value team players, people who are more concerned with what's right, rather than who's right.Client Services Associates play an integral role in providing luxury service and assessing the needs of our clients. This is the ideal role for an innovator with a sense of personal style, polished appearance, refined taste and a discerning eye for luxury. YOUR RESPONSIBILITIES Live Our Vision, Values and Beliefs every day Greet and welcome RH Clients and assist with any questions or concerns Assist in connecting clients with the right Associates based on their purchase needs Assist and communicate with clients in the Gallery, over the phone and through email Provide an elevated level of client services support to Gallery Partners to resolve client concerns Become well-versed on RH product and offerings Create a luxury service experience in every interaction Exhibit broad understanding of the organizationOUR REQUIREMENTS Customer service experience within a design firm, high-end furniture showroom, or luxury retail setting preferred Ability to recognize and respond to multiple priorities Strong organizational and time management skills Strong verbal and written communication skills Commitment to quality, detail focused on all levels People and relationship-driven Commitment to quality, detail-focused on all levels Proficiency with Mac Operating System, IOS devices, Microsoft Office and Google ApplicationsOUR PHYSICAL REQUIREMENTS Ability to lift and mobilize small to medium items up to 30 lbs. while utilizing appropriate equipment and techniques Ability to maneuver effectively around gallery floor, stock room and office Position entails prolonged standing, twisting, stooping, kneeling, squatting, bending and climbingAbout UsRH is an equal opportunity employer and does not discriminate against any applicant on the basis of race, color, religion, national origin, gender, marital status, age, disability, sexual orientation, military/veteran status, or any other status protected by federal or state law or local ordinance. At RH, we are committed to promoting pay equity. Rate of pay is determined based on each individual's experience, qualifications, and the geographic location of the role.

This position is responsible for talent acquisition on all levels, and associated processes for the organization to ensure our talent pipeline aligns with our company intention, purpose, and strategies. The primary focus is on the day-to-day recruiting and administration of the applicant tracking system (ATS). This position is responsible for hiring individuals with Property and Casualty Insurance license as well as build a pipeline of people interested in obtaining this license. The Recruiter must ensure our talent pipeline aligns with our company intention, purpose, and strategies. The position is also involved in staff planning, reporting, compliance, training, HRIS administration, community involvement, and outreach. Acts as a resource for leadership, associates, and within the Person Office where needed.

EQUAL OPPORTUNITY STATEMENT QUALFON is an equal opportunity employer. QUALFON provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sex (including pregnancy, childbirth and related medical conditions), sexual orientation, gender identity, national origin, age, disability, genetic information (including testing and characteristics), marital status, ancestry, status as a covered veteran, uniformed servicemember status and any other characteristic protected under applicable federal, state or local law.

If you would like to fill out a Voluntary Self-Identification of Disability Form, please visit us at Qualfon.com/join-us -

Interacts with hiring managers and supervisors regarding a recruitment strategy to ensure a complete understanding of their needs to find a suitable match for their open position.
• Coordinates full-cycle recruiting process to include: prepares employment advertisements and places them in an appropriate distribution channel to attract best applicant pool; oversees the routing of all position requisitions in compliance with ATS requirements; Administer online assessments and track completion and success rates, conduct interviews with candidates to assess qualifications for the job and fit; further, initiates employment offers and ensures new hire paperwork is complete promptly and accurately
• Plan interview and selection procedures, including phone screens, assessments, and video or in-person interviews in the center for hiring manager managers.
• Strategically and proactively build a candidate pipeline.
• Source potential candidates through online channels (e.g., social platforms and professional networks.
• Participate and assist in employer branding initiatives.
• Identifies and represents the organization at events to market the company and our opportunities.
• Responsible for reporting functions within the ATS to determine previous workflow and sourcing.
• Foster relationships with past applicants and potential candidates.
• Understands the urgency of filling the class with quality hires
• Performs other duties as necessary

• Upbeat, enthusiastic, and ready to make a difference in the lives of others
• Ability to work daily in our Highland Park, MI office
• Two years of call center agent hiring required
• Consistently meeting hiring targets
• Prior sales experience preferred
• Maintain regular and reliable attendance, including the daily schedule as assigned
• Flexible availability with the working schedule; expected to work some weekends, holidays, and weekly events
• Prior event planning experience preferred
• Skilled at matching candidates to the right career to ensure retention and growth.
• Enthusiastically engage with community partners
• Computer proficiency with applications
• Confidence in your hiring techniques
• Minimum education of a High School diploma or GED
• Professional appearance and conduct

Call Center Agents are responsible for the collection of sensitive information required to mobilize field office personnel. Data must be accurately entered into various software systems and will be transmitted electronically to field offices who will mobilize the appropriate personnel. Attention to detail, strong customer service skills, and the ability to provide compassionate and supportive responses while dealing with homeowners is a must. The call center is a 24-7-365 operation, so candidates will be assigned to the appropriate shift.

Essential Functions

• Independently and professionally respond to incoming emergency calls from customers, referrals from fire or police departments, and Third Party Programs.
• Assist customers with concerns and distribute all relevant data to field offices
• Maintain a customer database to include detailed data entry into web-based third party
• applications
• Comprehensive understanding of customer service, principles, and practices
• Work under time constraints to meet specific timelines
• Attention to detail and keen sense of safeguarding other people's property and information
• Responsible for maintaining a professional presence while answering calls
• Use discretion as necessary when routing calls or providing information regarding the
• organization to callers
• Adapt quickly with changes to process and procedures within BELFOR to support insurance industry requirements and BELFOR emergency response personnel
• Follow precise client required protocols and BELFOR procedures
• Operate effectively and professionally in close team environment requiring self-motivation and ability to multitask in a fast-paced environment
• Train new employees as needed
• Flexibility with scheduling as shifts are likely to change based on the needs of the Call Center
• Other projects and duties as assigned

• Must be available to work weekends, some holidays and occasional overtime on short notice during emergency situations
• Proven ability to multi-task in fast-paced office environment
• Quick learner, detail oriented and self-motivated
• Strong written and verbal communication skills

• Occasional lifting from 5-40 lbs, unassisted (from 0-15% of the time)
• Sitting for extended periods of time
• Manual dexterity needed for keyboarding and other repetitive tasks
• The ability to bend, crouch, or stand as necessary.

Help Desk Technician Required Clearance: Must be able to pass federal background investigation and obtain a Public Trust Location: Detroit, MI Position Summary: The Help Desk Technicians shall be responsible for installing/configuring Windows 10 oper Help Desk, Technician, Help, Systems, Equipment, Support, Technology, Staffing