271 Customer Service Representatives jobs in New Baltimore

Job Description

Immediately hiring Full Time Call Center Agents!

Call Center Agents at Clementine provide friendly, professional, and comprehensive support to our clients' customers. Using excellent customer service skills to provide the best possible experience, you'll handle calls for various businesses, ranging from medical offices to apartment complexes to professional services. You'll make sure that all aspects of the message are collected thoroughly and accurately so that our customers can have the confidence that their issue will be relayed to our client.

Customer service experience is a plus, but not required.

This is an in office position.

Your job will be to professionally handle incoming calls, greet callers, provide and request required information, transfer calls, or take messages as necessary. You will work on our state-of-the-art call processing system and will be trained on a variety of call center tools to help properly prioritize customer needs. We are an inbound call center only. We do not perform any outbound telemarketing or hard sales calls.

To be successful in this role, you must have:

• A welcoming voice with an upbeat tone
• Strong command of the English language with good spelling and grammar
• Computer skills in a Windows based environment
• Good attendance
• The ability to type 35 words per minute or more

Our benefits for Full Time Employees include:

• Employee Stock Ownership
• Full Medical, Dental, and Vision Benefits
• Paid Vacation
• Traditional 401K with company matching
• Free Life Insurance policy
• Legal Assistance

Compensation: $18 / Hour with perfect attendance.

Perfect Attendance is considered being on time for the start of your shift, leaving and coming back on time from any breaks during your shift, and fully completing your assigned shift. Compensation without perfect attendance is $15 / Hour.

Shifts Offered:

• Full Time - 40 hours per week
• 10 hour shifts - three days off!
• Must be available to work a weekend day (Sat or Sun each week)

Training will last approximately one week. On your second week, you will move to your new set schedule.

Clementine is an Equal Opportunity Employer, committed to providing equal employment opportunities to all applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other characteristic protected by applicable law.

Don't miss out on this opportunity - Apply Today!

Job Description

Benefits:

• Life insurance
• 401(k)
• Dental insurance
• Health insurance
• Training & development
• Vision insurance

• Dive into outbound calls with zest to generate leads and discover potential customers.
• Explore diverse prospecting methods to expand our lead database.
• Qualify leads like a pro based on our predetermined criteria.

• Master the art of setting appointments for our stellar sales representatives with qualified leads.
• Juggle and coordinate appointments with finesse.
• Be the maestro of follow-up, ensuring appointments are confirmed and rescheduled as needed.

• Rock our lead databases, keeping them accurate, up-to-date, and ready for action.
• Record lead interactions in our cutting-edge CRM system.
• Showcase your reporting skills, providing regular reports on your lead generation and appointment-setting adventures.

• Work closely with the call center supervisor and contemporaries to align lead generation strategies.
• Have a can-do attitude, ready to tackle a fast-paced, fun environment.
• Together, let's take our lead generation game to new heights!

• Meet and exceed monthly and quarterly lead generation targets.
• Monitor and analyze key performance indicators (KPIs) related to lead generation and appointment setting.

• 5 Years of customer service experience
• Proficient with MS Word, Excel, and Outlook.
• Your communication skills are top-notch.
• Attention to detail with effective time management and organizational skills.
• Navigate CRM software and lead tracking systems with ease.
• Friendly, enthusiastic, and customer-service oriented
• Goal-oriented and ready to achieve stellar results.
• Self-motivated and strong work ethic
• High school Diploma or GED Required.

• Persuasion and influence.
• Relationship building and networking.
• Ability to work independently and as part of a team.
• Time management and organizational skills.
• Adaptability to changing market trends.

• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Job Description

? Now Hiring: Call Center Representative

? Location: 26834 Lawrence Ave. Center Line, MI 48015 OR G-4433 Miller Rd., Flint, MI 48507

? Schedule: Monday–Friday | 8:30 AM – 5:00 PM

At Binson’s, we believe in three things: Better Products, Better Services, Better Lives—and we live it every day. We're a fast-growing, family-owned health care company with a big heart and locations across Michigan, Indiana, and Florida. If you’re looking to make a real impact in people’s lives, you're in the right place.

? The Role: Call Center Representative

This role will be the frontline connection between patients, healthcare providers, and our team—answering calls, processing orders, and ensuring every interaction is handled with care and accuracy. You’ll play a key role in delivering exceptional customer service by managing patient information, verifying insurance, and coordinating seamless communication across departments.

? What We're Looking For

• High School Diploma or equivalent

• At least 3 years of experience in a call center or customer service role—bonus if it’s in health care!

• Strong verbal & written communication skills

• Proficient in using computers and managing data

• Experience with multi-line phone systems

• Highly organized and detail-oriented

• Calm under pressure and compassionate with every caller

? What You’ll Be Doing

• Take incoming calls from patients, caregivers, and providers, offering friendly, knowledgeable support
  

• Accurately enter new patient information, including diagnoses, physician details, insurance, and product needs

• Process physician orders, verify insurance, and ensure orders are complete and ready to go

• Keep patients and providers in the loop with timely updates and follow-up calls to ensure satisfaction

• Manage a multi-line switchboard, routing calls efficiently to keep operations running smoothly
  

• Resolve concerns, answer questions, and make sure patients feel cared for every step of the way

• Work with internal teams to keep communication flowing and patient care seamless
  
  

? Perks & Benefits

• Competitive pay ?

• Full benefits: Medical, Dental, Vision & Life Insurance ?

• Paid time off + floating holiday ?

• 401(k) Retirement Savings Plan ?

• Training and growth opportunities ?

Job Description

Join our dynamic team at R&R Car Company, where we are seeking a proactive individual to engage with customers and facilitate appointments for our dedicated sales representatives. As an in-store Call Center Specialist, you will play a pivotal role in ensuring a seamless vehicle purchasing process for our clientele.

The ideal candidate possesses exceptional communication skills, both verbal and written, and demonstrates a strong commitment to professionalism. We value individuals who are receptive to feedback, dependable, and possess a positive attitude with a desire for personal and professional growth. Collaboration is key, as we foster a team-oriented environment where every member contributes to our collective success.

Our flexible scheduling options allow for a work-life balance, with shifts available from Monday to Saturday between 9:30am and 7pm, totaling 45-55 hours per week. We are looking to fill 5 days per week, Saturdays required. We understand the importance of accommodating individual preferences and are open to discussing alternative arrangements.

Starting compensation is $14.00 per hour. Additionally, lucrative bonuses are offered, providing ample opportunity for financial growth. As well, this position is 1099.

Duties include but are not limited to:
- Conduct market research to identify potential clients and industries for automotive sales
- Develop and implement strategic plans to target new clientele
- Build and maintain relationships with clients via phone calls, text messages, and emails
- Collaborate with the sales team to develop effective sales strategies
- Provide loan applications to customers and collect necessary documentation for approvals
- Track and report on self-performance, pipeline, and results using CRM software
- Stay up-to-date with industry trends, market conditions, and competitor activities

At R&R Car Company, located in Mt Clemens & Roseville, MI, we are passionate about both vehicles and customer satisfaction. By combining these passions, we deliver a superior car buying experience characterized by a diverse inventory of high-quality used cars, trucks, and SUVs tailored to meet the unique needs of our customers. Join us in providing unparalleled service, reliability, and quality to our valued clientele.

View our website here to see more about us:

& Our FaceBook page:

Job Description

? Now Hiring: Customer Service/Call Center (Hybrid)

? Location: 26834 Lawrence Ave. Center Line, MI 48015
? Schedule: Monday–Friday | 9:00 AM – 5:30 PM | Hybrid – 3 days onsite

At Binson’s , we believe in three things: Better Products, Better Services, Better Lives —and we live it every day. We're a fast-growing, family-owned health care company with a big heart and locations across Michigan, Indiana, and Florida. If you’re looking to make a real impact in people’s lives, you're in the right place.

? The Role: Customer Service/Call Center (Hybrid)

In this role, you’ll be responsible for providing exceptional customer service by handling inbound calls, entering patient information, verifying insurance, and coordinating medical equipment orders for our Orthotics & Prosthetics department.

? What We're Looking For

• High school diploma or GED
• Previous call center or phone-based customer service experience
• Top-notch communication skills — you’re great with words, whether written or spoken
• Comfortable juggling a multi-line phone system and a company-provided laptop

? What You’ll Be Doing

• Answer incoming calls from patients and referral sources in a courteous and professional manner
• Accurately input new patient information into the company’s system
• Verify insurance coverage, process orders, and obtain necessary physician documentation
• Provide timely updates to patients and referral sources regarding order status

? Perks & Benefits

• Competitive pay ?
• Full benefits: Medical, Dental, Vision & Life Insurance ?
• Paid time off + floating holiday ?
• 401(k) Retirement Savings Plan ?
• Training and growth opportunities ?

Job Description

Call Center / Dispatch Manager

Are you a strategic leader who thrives in a fast-paced environment? Do you have the skills to motivate a team, drive performance, and fulfill revenue & call quality goals with precision? Are you ready to take the lead and build a high-performing team? Apply today and be part of a company that values you!

Who We Are
We are a family-owned and operated HVAC contractor in the Metro-Detroit area and have been serving our customers since 1948. We have developed a culture that invites our employees to be an integral part of our team by inspiring with praise, recognition, and offer ongoing training and education. Our customers rave about our technicians and demand only they can work in their home. We believe our team members perform their best when they are in a supportive environment and surrounded by hard-working, like-minded teammates. People often come to us simply looking for a job, but they stay because they have found a fulfilling career with room to grow and opportunities to excel.

Location:  Roseville, MI
 
What We Offer:

• Competitive pay, starting at $25/hr. (Depending on skills and experience)
• Medical, dental & vision
• 401(k), with employer match
• Paid training and education

• Generate an inbound and outbound call schedule to boost sales
• Supervise and train staff on how to convert calls into booked service appointments
• Manage dispatch to ensure the right technicians are matched to every job
• Author and refine call scripts so they’re clear, compelling and result in more appointments
• Get potential customers excited about the company and encourage them to spread the word
• Conduct training to boost booked calls and ensure quick, accurate dispatch of incoming calls
• Become an expert in your market, know the customers’ needs and how best to engage them
• Monitor performance of staff, review recorded calls and advise them on how to promote sales
• Adhere to the company’s plan for resolving customer complaints quickly and favorably
• Formalize a coaching and training platform that’s cost effective and measurable
• Show employees how their individual contributions matter to the company’s success
• Coach employees on how to build trust and demonstrate empathy with customers
• Regularly present reports to Operations Manager in an easy-to-understand format
• Ensure sufficient staffing to match the business demand and seasonal spikes
• Routinely check the status of Call Center Representatives to ensure staff is available to answer incoming calls
• Continuously matter the Call Center during all open business hours
• Participate in manager on-call schedule
• Conduct weekly one-on-ones with Call Center Representatives
• Attend company Daily Huddle
• Attend company weekly Level 10 Meetings
• Attend weekly one-on-one with Operations Manager
• Any other duties as assigned by Operations Manager

• You have a minimum of 2 years of call center management experience
• Proven track record in customer service, ideally in management
• Patient, diplomatic leader who understands how to diffuse conflict and convey empathy
• Ability to inspire and lead others to attain company goals
• IT competent, specifically Microsoft Office. ServiceTitan is a plus!
• Highly organized with exceptional follow-through abilities
• Strong verbal and written communications
• Professional presentation and public speaking ability
• Personality that blends well with a fast-paced, goal-driven environment

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Founded by a small group of educators, Michigan Schools & Government Credit Union (MSGCU) has been providing quality financial services to the community for 70 years and welcomes everyone in Michigan to bank with us. We are financial champions committed to helping our members achieve financial success by rallying behind them and their goals. As the sixth largest Credit Union in Michigan, MSGCU has 22 branch offices in southeast Michigansoon to be 23! We have over 450 team members, more than 150,000 members, $3.9 billion in assets, and an average 97% member satisfaction rating for two decades. We are a caring organization that strives to ensure an equitable and inclusive culture where everyone is valued and respected. With regular coaching and continuing education, we grow champions team members dedicated to championing the success of our members. Our commitment to team member engagement has contributed to the honor of being named a Top Workplace by The Detroit Free Press 12 years in a row. If you have a passion for helping people and providing exceptional and dependable service, we want you on our team!

Call Center Representatives will work an average of 29 hours per week during our call center hours: Monday-Wednesday 8am-5pm, Thursday 8am-6pm, Friday 8am-7pm, and Saturday 8am-1pm.

Delivers the desired member experience by providing high quality service via telephone and e-mail across member service, lending, and digital service queues. Uses active listening skills to identify and address/resolve member needs and cross sell products and services to deepen member relationships. Works as a productive, cooperative, and engaged team member to serve members and reach individual and Call Center team goals.

Consults with members to explain financial services, resolve inquiries, and provide information on MSGCU's services, eligibility requirements, and account options. Performs a variety of member service tasks, including accurately processing account transfers, setting up automated services, assisting with account updates, processing loan payments, ordering debit/credit cards, and following up on fraud and dispute claims as needed to ensure member satisfaction.

Reviews account data to understand and resolve members concerns. Maintains calm and professional communication to de-escalate situations and ensure members concerns are addressed. Troubleshoots online banking, mobile app, and other digital services to deliver an exceptional member experience.

Collects and inputs required information for loan applications and ensures all accompanying notes and details are documented. Notates member closing preferences and provides direction to members regarding required documentation needed to complete the closing process.

Actively listens for cues during member interactions to identify potential needs and provide recommendations on products or services that align with their financial goals. Contributes to the achievement of department sales goals by deepening member relationships and promoting relevant solutions and opportunities to enhance the members financial success.

• Member Focus: Builds strong member relationships (internal/external) by using active listening skills to gain insight into member needs, identifying opportunities to benefit the member, efficiently resolving problems, and providing superior quality service. Behavior consistently demonstrates engagement with members and commitment to MSGCU initiatives.
• Action Oriented: Takes on new opportunities and tough challenges with a sense of urgency and enthusiasm.
• Communicates Effectively: Develops and delivers communications (verbal, including via phone, and written) that convey a clear understanding of the unique needs of different audiences.
• Instills Trust: Gains the confidence of others by modeling honesty, integrity, authenticity, and behaviors that align with organizational values. Exemplifies courage by stepping up to address difficult issues.
• Self-Development: Actively seeks new ways to grow and be challenged using formal and informal development channels.

• High school diploma or GED; and
• Either of the following experience within a fast-paced customer service environment:
• 1 year of experience within financial services, or
• 2 years of experience within a call center with sales or production goals
• Suggestive selling and business solicitation experience in a financial institution preferred.

• Office and branch location environment with little discomfort from noise, extreme temperature, dust, or other factors.
• Occasionally required to travel throughout MSGCU's service area as business needs require.
• Exposed to potentially hazardous conditions, such as robbery. Receives detailed instructions and security procedures on an annual basis to minimize risk.
• This work involves sitting most of the time with brief periods of walking or standing and may occasionally require lifting and/or moving up to 10 pounds.

Competitive salaries are just the starting point for MSGCU team members. We also champion our team members with generous health benefits, vacation time, retirement plan contributions and discounts on loans and phone service also come with the job.

• Base hourly pay begins at $19.25 / hour
• Team members in this role are eligible to earn incentives as part of our variable compensation plan
• If you are at least 21 years old, you will receive a 3% contribution from MSGCU, and a 100% match for the next 7% you contribute to your 401(k)
• You will enjoy 12 paid holidays and up to 60 hours of PTO your first year of service (pro-rated based on start date)