107 Customer Service Representatives jobs in New Smyrna Beach

Registered Nurse - Relief on Call - Crisis Center

Essential Job Functions:

* Provides quality nursing care to clients in accordance with established agency and program guidelines.
* Performs initial and ongoing health assessments, assesses patient integrated healthcare needs, and identifies any barriers to accessing care.
* Assesses situations and uses sound judgment in applying medical or emergency intervention techniques.
* Properly administers medication; documents results; takes vital signs on clients.
* Monitors patients for changes in health status after medication change, change in key health indicators, hospitalization or any assessed decline in function or presentation.
* Monitor lifestyle factors affecting health and assist the client with goal setting to achieve behavioral change.
* Provides client education specific to client age and condition.
* Utilizes effective infection control techniques and methods.
* Obtains and reviews prior medical records and medical history to evaluate for scope of care.
* Communicates effectively with clients, peers, professionals, and community agencies regarding client needs.
* Participates in staff meetings as required by program guidelines.
* Arranges medical appointments, makes referrals, and coordinates with community medical providers.
* Arranges and coordinates lab work and advises of unusual laboratory results.
* Handles verbal and /or physically abusive, aggressive clients, utilizing de-escalation techniques to ensure safety.
* Performs timely and accurate documentation of client care in SMA's EMR, and in accordance with program policy and procedure.
* Confirms client payer source and obtains authorizations when required by program guidelines.
* Performs related work as required/assigned.

Qualification Requirements: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Minimum Education and/or Experience: Registered Nurse in the State of Florida. Experience with healthcare delivery in primary care, mental health and/or substance abuse preferred. Current BLS Certification or CPR Certification as required by program. Additional education and/or experience may be required as per specific program guidelines.

Knowledge/Skills/and Abilities:

* Must be knowledgeable and demonstrate competency in current principles and practices of healthcare delivery in diverse populations to include mental health and substance abuse.
* Must be knowledgeable and demonstrate competency in computer skills including Emergency Medical Records.
* Demonstrates ability to quickly assess situations and use sound judgment in applying medical or emergency intervention techniques.
* Ability to develop a collaborative therapeutic alliance with individuals and/or family members served and other members of the integrated healthcare team.
* Ability to communicate effectively both verbally and in writing.

Necessary Special Requirements: Possession of a valid Florida driver's license, acceptable driving record, and proof of personal automobile insurance if required to drive an SMA vehicle and/or use a personal vehicle for SMA business. Complete State of Florida mandatory background screening prior to start of employment. Complete SMA required training during the first six (6) months of employment and updated if required. Current BLS Certification or CPR Certification as required by program.

Physical: Mobility and ability to bend and reach during an 8-12 hour day. Able to lift minimum 10 pounds. Visual and auditory acuity sufficient to evaluate, intervene, treat, and record client health care needs. Fine motor skills for legible and accurate charting, daily correspondence and presentation, either manually or orally. Work endurance ability to work 8-12 hour shifts with a meal break, as possible. Routine 8-12 hour shifts. Hours and days off may vary. Extra hours may be required. Work assignment locations may vary.

Position Purpose:

As a Customer Support Specialist, you will play a vital role in our store by managing various non-sales functions. Your responsibilities will include:

• Ensuring a seamless customer order fulfillment experience
• Assisting customers in the lot
• Providing administrative services

This position may involve direct interaction with customers or vendors, which is essential for delivering exceptional service. Your tasks will also include:

• Directing customers to store departments and merchandise
• Answering inquiries about product order status
• Handling cash management and program compliance

To succeed in this role, you must be a cooperative team player, able to work effectively with other associates, vendors, and carriers, while also performing well with limited supervision. Attention to detail and excellent time management skills are crucial. We are looking for individuals who demonstrate a high level of integrity, can address operational concerns, and remain focused on our key business objectives.

Join our team and contribute to creating the highest level of customer satisfaction!

JOB SUMMARY:

The Customer Support Specialist provides order processing and sales-related support to internal and external customers while delivering legendary service. This role is responsible for processing orders, resolving billing issues, supporting sales teams, and collaborating with cross-functional departments to ensure accurate and timely fulfillment. Based in Sanford, Florida, the position is part of the Florida regional team and is best suited for individuals who thrive in a fast-paced environment, excel at problem-solving, and are motivated by teamwork and service excellence.

KEY RESPONSIBILITIES:

• Process product and service orders via direct customer contact or sales input.
• Monitor and maintain order backlog, proactively communicating status updates and changes.
• Coordinate with operations, finance, and shipping teams to ensure accurate delivery timelines.
• Maintain and organize customer files, including contracts, quotes, and related documentation.
• Investigate and resolve billing disputes in coordination with A/R collections.
• Provide product availability, pricing, and formal quotations to customers and sales teams.
• Support sales teams with both preand post-order requirements.
• Provide backup coverage across departments and participate in process improvement initiatives.
• Engage in long lead-time order handling, including follow-up until project start-up.

REQUIRED QUALIFICATIONS:

• 0-2+ years of experience in customer service, order management, or sales support.
• Strong customer service background with proactive communication skills.
• Strong verbal and written communication abilities.
• Technical aptitude with strong problem-solving mindset.
• Ability to work cross-functionally within a matrixed organization.
• Proficiency in Microsoft Office applications.

PREFERRED QUALIFICATIONS:

• Experience with CRM systems ( preferred).
• Familiarity with ERP systems (AS/400, SCPQ tools).
• Mechanical aptitude.

KEY COMPETENCIES:

• Customer-centric mindset with a strong focus on service quality.
• Initiative-driven with a willingness to ask questions and solve problems.
• Continuous improvement orientation.
• Strong collaboration skills across teams and functions.

Job Description
Job Description Summary
Responsible for preparing the donor, donor area and equipment for the pheresis process.
Job Description
Main Responsibilities
1. Prepares the autopheresis machine for the pheresis process.
2. Monitors the donor and the pheresis process, responds to specific alarms or signals that may occur during the process.
3. Disconnects the donor when the process is complete.
4. Maintains alertness and awareness to any reaction donor may have during or after the pheresis process and notifies appropriate staff.
5. Uses Personal Digital Assistant (PDA) to record incidents that occur during the pheresis process, such as machine alerts and alarms, volume variances and donor adverse events.
6. Uses PDA to link equipment and soft goods used in the pheresis process to the appropriate donor.
7. Alerts Group Leader or Supervisor of donor flow issues.
8. Ensures the accurate recording of donor data in the electronic donor information management system as outlined in the Standard Operating Procedures (SOPs).
9. Understands the policies and procedures associated with hyper immune programs at the center if applicable.
10. Maintains clean efficient work environment, and ensures sufficient operating supplies and forms are available as needed. Follows all Health Safety & Environmental (HSE) and Occupational Safety and Health Administration (OSHA) policies and procedures. Promotes safety in all actions.
11. Maintains confidentiality of all personnel, donor and center information.
12. May be cross-trained in other areas to meet the needs of the business.
13. Bilingual skills may be required, at the discretion of the organization, to meet the needs of the business.
14. Perform job-related duties as assigned.
Education
 High school diploma or equivalent required
Experience
Minimum of three (3) months' work experience, preferably in medical or health provider environment or equivalent combination of education and experience
ust be able to perform basic math calculations
Working Conditions (physical & mental requirements)
bility to understand, remember and apply oral and/or written instructions
bility to understand and follow basic instructions and guidelines
ust be able to see and speak with customers and observe equipment operation.
ccasionally perform tasks while standing and walking up to 100% of time
each, bend, kneel and have high level of manual dexterity
ccasionally be required to lift and carry up to 25 pounds
ast paced environment with frequent interruptions
requently exposed to hazardous chemicals, extreme temperatures and to blood borne pathogens equired to wear Personal Protective Equipment while performing specific tasks or in certain areas
equired to work overtime and extended hours to support center operational needs
Note: All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, disability, veteran status, national origin or other legally protected classifications.
Please note, we may not have an immediate need at the present time; however we are always interested in speaking to well qualified candidates for future openings.
If you are interested in exploring a career with CSL, please apply. Someone will follow up depending on the current needs, but please be aware correspondence may not be immediate.
CSL offers the following benefits for this full-time position, most are effective the first day of hire: Options for health care benefits, including choices of plans for medical and prescription drug, dental, and vision coverage; Company-provided basic life insurance and Short- and Long-Term Disability; the option to participate in CSL's 401(k) Savings Program; Paid Time Off (PTO) for use in connection with vacations, illness, and other personal business; and paid observed holidays as designated by the Company.
**Our Benefits**
CSL offers the following benefits for this full-time position: Options for health care benefits, including choices of plans for medical, dental, and vision, prescription drug coverage; Company-provided basic life insurance and Short- and Long-Term Disability; the option to participate in CSL's 401(k) Savings Program; Paid Time Off (PTO) for use in connection with vacations, illness, and other personal business; and paid observed holidays as designated by the Company. For more information on CSL Plasma benefits visit .
**About CSL Plasma**
CSL Plasma ( operates one of the world's largest and most sophisticated plasma collection networks, with over 350 plasma collection centers in the U.S., Europe and China. Headquartered in Boca Raton, Florida, CSL Plasma is a subsidiary of CSL Behring ( , a global biotherapeutics business and a member of CSL. Plasma collected at CSL Plasma facilities is used by CSL Behring for the sole purpose of manufacturing lifesaving plasma-derived therapies for people in more than 100 countries. The parent company, CSL ( , headquartered in Melbourne, Australia, employs 32,000 people.
**We want CSL to reflect the world around us**
At CSL, Inclusion and Belonging is at the core of our mission and who we are. It fuels our innovation day in and day out. By celebrating our differences and creating a culture of curiosity and empathy, we are able to better understand and connect with our patients and donors, foster strong relationships with our stakeholders, and sustain a diverse workforce that will move our company and industry into the future. Learn more Inclusion and Belonging | CSL ( .
**Do work that matters at CSL Plasma!**
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CSL makes all employment decisions without regard to race, color, religion, national origin, ancestry, age, sex, gender, pregnancy, disability, marital status, sexual orientation, gender identity, genetic information, military status, protected veteran status (specifically status as a disabled veteran, recently separated veteran, armed forces service medal veteran, or active duty wartime or campaign badge veteran) or other classification protected by applicable US federal, state or local law. CSL complies with all applicable employment laws, including but not limited to Title VII of the Civil Rights Act of 1964, the Americans with Disabilities Act, the Fair Labor Standards Act, and the Immigration Reform and Control Act.