643 Customer Service Representatives jobs in Nyack

Responsibilities:

-Answering phone calls and resolving consumer complaints and inquiries, in a professional manner;

-Handling customer inquiries within established policies, procedures, company standards, and workflows;

-Answering product and service questions, and suggesting information about other products and services by using training materials and other tools;

-Resolving product or service issues, by determining the cause of the problem, and explaining the best solution in solving the problem;

-Maintain a high knowledge of products, policies, procedures, and maintaining a practice of thorough documentation and proofreading;

-Perform order processing within the Navision system by opening customer accounts and by fulfilling refund and replacement requests, and handling return authorizations;

-Maintaining accurate customer records by updating account information;

-Handling other duties, as assigned by the department manager

Requirements:

Exceptional phone etiquette

Strong attention to detail, and strong organizational skills

Ability to research technical parts in service manuals, and think quickly to ensure expedient responses to consumers on the phone

Some College preferred, or equivalent business experience

Excellent communication skills

Able to work up to 2 nights/week (1pm – 9pm), and up to 2 Saturdays/month (9am-5pm)

Call Center Manager

Location : Buchanan, NY – Full Time On-Site (no hybrid work available)

Reports to : VP of Customer Experience

Pay : $100,000 - $125,000 Annually DOE

Position Overview

We are seeking a highly motivated and experienced Call Center Manager to lead and manage our inbound/outbound customer service team. This position is critical to ensuring a high level of service to our pest control customers and maintaining a productive, efficient, and engaged call center environment. The manager will oversee a team of approximately 20 call center agents specializing in residential and commercial service issues as well as escalated customer service issues, driving performance through coaching, reporting, and real-time support.

Key Responsibilities

Team Leadership & Management

• Supervise daily activities of call center agents to ensure high performance and adherence to service standards.
• Provide ongoing training, coaching, and support to agents, including during difficult or escalated customer calls.
• Conduct regular team meetings and one-on-ones to monitor performance and provide feedback.

Scheduling & Workforce Management

• Create and manage break and lunch schedules, shift coverage, and time-off requests to ensure optimal coverage.
• Monitor real-time call volume and adjust staffing or breaks as needed to meet service levels.

Performance Monitoring & Reporting

• Generate and analyze reports such as:
• Call volume and trends
• Agent performance metrics
• Phone system logs
• Use data to make informed decisions and optimize team output.

Customer Service Oversight

• Support agents in handling challenging customer situations and ensure appropriate resolution.
• Monitor call quality and provide feedback/coaching for continuous improvement.
• Assist with customer escalations and ensure customer satisfaction and retention.

Operational Excellence

• Collaborate with operations, sales, and field teams to ensure smooth communication and support for technicians and service teams.
• Recommend process improvements and tools to enhance call center efficiency and effectiveness.

QUALIFICATIONS

Required Skills/Abilities:

• 5+ years of call center manager experience leading a moderate to large call center.
• Experience using call center systems and software.
• Ability to create and interpret reports; strong skills in Excel and CRM systems.
• Excellent leadership, interpersonal, and conflict resolution skills.
• Strong organizational and time management capabilities.
• High emotional intelligence and a customer-first mindset.
• Experience in a home services or pest control industry is a plus but not required.

Education and Experience:

• Bachelor’s Degree Preferred

PHYSICAL ACTIVITIES AND REQUIREMENTS OF THIS POSITION

• Movements frequently and regularly required using the wrists, hands, and/or fingers.
• Average, ordinary, hearing, speaking, and visual acuity necessary to prepare or inspect documents or operate machinery.
• Sedentary work; sitting most of the time. Exerts up to 10 lbs. of force occasionally.

BENEFITS OFFERED :

• Paid time off, paid holidays
• Medical, Dental and Vision insurance
• 401(k) Savings Plans (Traditional & Roth with employer match)
• Life insurance, 100% company paid (with options to buy up)
• Long and short-term disability, Accidental, Critical Illness, and Hospital Indemnity insurance
• Employee Referral Bonus Plan
• Convenient direct paycheck deposit, weekly pay
• Team Member reward and recognition program
• Employee would be eligible for company bonus programs.
• Opportunities to participate in community events.

At Anticimex, we are driven by our Purpose: To Prevent and Protect. Join us in transforming the world into a healthier, safer place through innovative and sustainable pest control solutions!

**Equal Opportunity Employer**

** We are an equal opportunity (M/F/V/D) employer encouraging diversity in the workplace. **

Opportunities with Optum in the Tri-State region  (formerly  CareMount  Medical,  ProHEALTH  New York and Riverside Medical Group). Come make a difference in the lives of people who turn to us for care at one of our hundreds of locations across New York, New Jersey and Connecticut. Work with state-of-the-art technology and brilliant co-workers who share your passion for helping people feel their best. Join a dynamic health care organization and discover the meaning behind  Caring. Connecting. Growing together.     

Optum Radiology, part of Optum, has an immediate opening for a friendly, patient focused and detailed oriented  Radiology Scheduler Call Center to join our team. The Radiology Scheduler Call Center is responsible for the completion of set processes and protocols. Works cooperatively with all members of the care team to support the vision and mission of the organization, deliver excellent customer service and adhere to Lean processes. Supports the teams in meeting financial, clinical and service goals.

Schedule: Monday through Friday 40-hour work week between the hours of 10:00 am to 7:00pm.  Rotating Saturdays between the hours of 8:00 am to 3:00 pm. Schedule will be determined by supervisor upon hire

Location: 100 South Bedford, Second Floor, Admin Office Road, Mount Kisco, NY 10549

Primary Responsibilities:

• Obtain accurate and updated patient information, such as name, address and insurance information
• Perform insurance verification during scheduling process
• Scheduling radiology procedures in an organized and efficient manner
• Knowledge of medical terminology and radiology procedures and requirements
• File, Fax and maintain medical records
• Confirms and schedule appointments
• Answering incoming and outgoing telephone calls promptly and courteously
• Perform referral documentation promptly
• Performs certain follow-up services for patients in a prompt and courteous manner, such as scheduling specialist appointments, scheduling follow-up appointments and obtaining copies of lab results or specialist reports
• Adhere to the standards identified via Sparq regarding Optum Employee Policies
• Work cohesively with fellow employees to achieve specific team goals
• Keep abreast of current medical requirements relevant to their position, which includes maintaining patient confidentiality and abiding by all HIPAA and OSHA requirements
• Comfortable working in a high pace environment 
• Participate in planning, coordinating, and implementing care in conjunction with the multidisciplinary team in accordance with the Plan of Care
• Assure the continuity of care through scheduling and tracking systems
• Provide effective communication to patient / family team members and other health care professionals as evidenced by documentation, case conferences, communication notes, and evaluations
• Comply with administrative policies to ensure quality of care
• Demonstrate precision and efficiency in scanning documents and monitoring the fax server, retrieving and / or scanning documents and assigning to the appropriate electronic chart
• All employees are expected to keep abreast on current medical requirements relevant to their position, which includes maintaining patient confidentiality and abiding by all HIPAA and OSHA requirements  
• Crosstrain and help in other locations if needed
• Performs other duties as assigned

What are the reasons to consider working for UnitedHealth Group?  Put it all together - competitive base pay, a full and comprehensive benefit program, performance rewards, and a management team who demonstrates their commitment to your success. Some of our offerings include:

• Paid Time Off which you start to accrue with your first pay period plus 8 Paid Holidays
• Medical Plan options along with participation in a Health Spending Account or a Health Saving account
• Dental, Vision, Life& AD&D Insurance along with Short-term disability and Long-Term Disability coverage
• 401(k) Savings Plan, Employee Stock Purchase Plan
• Education Reimbursement
• Employee Discounts
• Employee Assistance Program
• Employee Referral Bonus Program
• Voluntary Benefits (pet insurance, legal insurance, LTC Insurance, etc.)
• More information can be downloaded at: 

You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:

• High School Diploma/GED (or higher)
• 1+ years of customer service or healthcare related experience 
• Intermediate level of computer proficiency (multi-tasking through multiple applications including Microsoft Outlook, Excel, and Word)
• Ability to work Monday through Friday 10:00 am to 7:00 pm and rotating Saturday

Preferred Qualifications:

• 1+ years of experience in a call center
• 1+ years of experience working in medical front office position performing duties such as scheduling appointments, checking patients in/out, insurance verification, collecting co-pays, and maintaining medical records
• Experience working with an electronic health record (EPIC)
• Experience working with scheduling programs
• Knowledge of Radiology
• Knowledge of medical terminology

Soft Skills:  

• Ability to work independently and maintain good judgment and accountability 
• Demonstrated ability to work well with health care providers 
• Strong organizational and time management skills 
• Ability to multi-task and prioritize tasks to meet all deadlines 
• Ability to work well under pressure in a fast-paced environment 
• Excellent verbal and written communication skills; ability to speak clearly and concisely, conveying information in a manner that others can understand, as well as ability to understand and interpret information from others  

Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. In addition to your salary, we offer benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with us, you'll find a far-reaching choice of benefits and incentives. The hourly pay for this role will range from $16.00 to $27.69 per hour based on full-time employment. We comply with all minimum wage laws as applicable.  

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location, and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups, and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission.

UnitedHealth Group is an Equal Employment Opportunity employer under applicable law and qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations.  

UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.

#RPO #RED

Opportunities with Optum in the Tri-State region (formerly CareMount Medical, ProHEALTH New York and Riverside Medical Group). Come make a difference in the lives of people who turn to us for care at one of our hundreds of locations across New York, New Jersey and Connecticut. Work with state-of-the-art technology and brilliant co-workers who share your passion for helping people feel their best. Join a dynamic health care organization and discover the meaning behind Caring. Connecting. Growing together.   

Optum Radiology, part of Optum, has an immediate opening for a friendly, patient focused and detailed oriented  Radiology Scheduler Call Center to join our team. The  Radiology Scheduler Call Center is responsible for the completion of set processes and protocols. Works cooperatively with all members of the care team to support the vision and mission of the organization, deliver excellent customer service and adhere to Lean processes. Supports the teams in meeting financial, clinical and service goals.

Schedule: Monday through Friday 40-hour work week between the hours of 10:00 am to 7:00pm.  Rotating Saturdays between the hours of 8:00 am to 3:00 pm. Schedule will be determined by supervisor upon hire

Location: 100 South Bedford, Second Floor, Admin Office Road, Mount Kisco, NY 10549

Primary Responsibilities:

• Obtain accurate and updated patient information, such as name, address, insurance information
• Perform insurance verification on the date of service
• Scheduling radiology procedures in an organized and efficient manner
• Knowledge of medical terminology and radiology procedures and requirements
• File and maintain medical records
• Confirms and schedule appointments
• Answering incoming and outgoing telephone calls promptly and courteously,
• Perform referral documentation promptly
• Performs certain follow-up services for patients in a prompt and courteous manner, such as scheduling specialist appointments, scheduling follow-up appointments and obtaining copies lab results or specialist reports
• Adhere to the standards identified via Sparq regarding Optum Employee Policies
• Work cohesively with fellow employees to achieve specific team goals
• Keep abreast on current medical requirements relevant to their position, which includes maintaining patient confidentiality and abiding by all HIPAA and OSHA requirements
• Comfortable working in high pace environment 
• Participate in planning, coordinating, and implementing care in conjunction with the multidisciplinary team in accordance with the Plan of Care
• Assure the continuity of care through scheduling and tracking systems
• Provide effective communication to patient / family team members and other health care professionals as evidenced by documentation, case conferences, communication notes, and evaluations
• Comply with administrative policies to ensure quality of care
• Demonstrate precision and efficiency in scanning documents and monitoring the fax server, retrieving and / or scanning documents and assigning to the appropriate electronic chart
• All employees are expected to keep abreast on current medical requirements relevant to their position, which includes maintaining patient confidentiality and abiding by all HIPAA and OSHA requirements  
• Cross-train and help in other locations if needed
• Performs other duties as assigned 

What are the reasons to consider working for UnitedHealth Group?  Put it all together - competitive base pay, a full and comprehensive benefit program, performance rewards, and a management team who demonstrates their commitment to your success. Some of our offerings include:

• Paid Time Off which you start to accrue with your first pay period plus 8 Paid Holidays
• Medical Plan options along with participation in a Health Spending Account or a Health Saving account
• Dental, Vision, Life& AD&D Insurance along with Short-term disability and Long-Term Disability coverage
• 401(k) Savings Plan, Employee Stock Purchase Plan
• Education Reimbursement
• Employee Discounts
• Employee Assistance Program
• Employee Referral Bonus Program
• Voluntary Benefits (pet insurance, legal insurance, LTC Insurance, etc.)
• More information can be downloaded at: 

You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:

• High School Diploma/GED (or higher)
• 1+ years of customer service or healthcare related experience
• Intermediate level of computer proficiency (multi-tasking through multiple applications including Microsoft Outlook, Excel, and Word)
• Ability to work Monday through Friday 10:00 am to 7:00 pm and rotating Saturdays

Preferred Qualifications: 

• 1+ years of experience in a call center
• 1+ years of experience working in medical front office position performing duties such as scheduling appointments, checking patients in/out, insurance verification, collecting co-pays, and maintaining medical records 
• Experience working with an electronic health record (EPIC)
• Experience working with scheduling programs
• Knowledge of Radiology
• Knowledge of Medical terms

Soft Skills:  

• Ability to work independently and maintain good judgment and accountability  
• Ability to multi-task and prioritize tasks to meet all deadlines  
• Ability to work well under pressure in a fast-paced environment  
• Demonstrated ability to work well with health care providers  
• Strong organizational and time management skills  
• Excellent verbal and written communication skills; ability to speak clearly and concisely, conveying information in a manner that others can understand, as well as ability to understand and interpret information from others  

Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. In addition to your salary, we offer benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with us, you'll find a far-reaching choice of benefits and incentives. The hourly pay for this role will range from $16.00 to $27.69 per hour based on full-time employment. We comply with all minimum wage laws as applicable.  

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location, and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups, and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission.

UnitedHealth Group is an Equal Employment Opportunity employer under applicable law and qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations.

UnitedHealth Group is a drug - free workplace. Candidates are required to pass a drug test before beginning employment.

#RPO #RED