276 Customer Service Representatives jobs in Oceanside

Job Description

Salary: $25.00-28.00

Retina Consultants San Diego is the oldest and most prestigious Retina practice in San Diego, with concierge-level patient care, high standards for professionalism and quality, advanced imaging modalities, heavy involvement in cutting-edge clinical trials, and exposure to advanced medical and surgical techniques. RCSD has offices throughout San Diego, with our home base in Poway and Satellite offices in La Jolla, Carlsbad, Coronado, and Kearny Mesa. We have four physicians who are leaders in their field and routinely lecture around the country and at national meetings. We are looking for an excellent candidate to join our team. Ideally, we would find a motivated candidate with a strong work ethic, empathetic towards patients, and high attention to detail. Candidates must work well with others and help us to always prioritize the patient experience

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  Maintains respectful attitude towards patients, RCSD leadership and peers.
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  Coordinates appointments, schedules, reschedules, and cancel appointments using a computerized scheduling system.
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  Works in collaboration with the Patient Care Coordinators.
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  Scheduling new patients appointments, registration of any new patient, mailing of New Patient Paperwork as needed.
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  Experience with demographic entry and insurance verification.
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  Assist with all messaging from the patient to the physician in a timely manner.
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  Ensures Providers schedule templates are followed and patients are scheduled accordingly to the provider template.
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  Responsible for monitoring providers schedules to ensure scheduling is accurate and/or providers has a full schedule, to monitored at least 3 days out
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  Responsible for returning all voicemails left by patients on the Nextlevel voice phone portal. Reassigns voicemail to correct departments if voicemail left is not for scheduling department.
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  Oversees phone tree call volume by extension.
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  Assist manager with training of new personal.
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  Ensures that calls are answered promptly, and patient issues and concerns are addressed in a timely manner.
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  Stays up to date with Nextech reports as requested by the practice providers.
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  Runs the following reports (i.e., No-Show reports, contact report, On-Call report, recall report)
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  Mails out no-show letters, return appointment postcards.
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  Contacts patient who has cancelled their appointment via the Promptly, ensures patients are cancelled from the schedule and reschedule if needed.
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  Assist with answering of multiline telephone.
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  Required to complete minimum of 40 to 50 calls per day to meet daily quota.
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  Files/scans health related reports/information in appropriate sections of the electronic medical record system.
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  Coordinates the release of medical information, verifies authorization, records incoming request, process request, and communicates with requestor.
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  Assures that all medical records/health information is protected and kept confidential abide by HIPPA and other privacy regulations.
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  Assist with all other shared office functions (i.e., mail, email, faxes, Promptly, New Patient referrals)
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  Properly triage incoming phone calls regarding same day appointments and directs all calls and messages appropriately.
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  Performs other duties as assigned.
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  Participates in additional projects as needed.

We offer excellent candidates the following:

• Competitive salary.
• Paid vacation time.
• Year-end bonus.
• Paid Medical, Dental, Vision benefits
• 401K Contribution Match

Candidates must have the following:

• Experience working as a call center operator.
• Strong skills in using electronic health records (Nextech).
• High school diploma or GED.
• A desire to provide kind and compassionate customer service.
• Strong work ethic, professionalism, attention to detail, communication skills, and ability to work as a team.

Ideal candidates also have:

• Experience as a call center operator/receptionist in an Ophthalmology and/or Retina practice.
• Fluency in Spanish and English is a plus.

Job Type:
This is a full-time position with hours from 8am-5pm, Monday through Friday.

Feel free to visit our website at

Job Description

Benefits:

• Employee discounts
• Free food & snacks
• Free uniforms
• Health insurance

• Get paid well for doing something fun! Competitive compensation because we like to reward hard work.
• Advancement opportunities. We constantly are looking for strong individuals to join our leadership team!
• Flexible work schedules. We know you might have other time commitments like school or another job. Well make it work!
• Additional benefits. We offer our full-time employees a benefits package that includes dental, vision, disability, 401K, and sick pay.
• We also offer team appreciation days and other really cool events throughout the year. And of course, free food throughout the year. Who doesnt like that?

• Ability to create relationships with new and existing families that leads to customer loyalty and retention
• Demonstrate empathy in your interactions with families
• Register, schedule, take payments, and problem solve family accounts
• Be willing and able to provide exceptional customer service in person and by phone
• Assist with heavy call volume
• Encourage customers to purchase swim lesson packages
• Work effectively in a team environment to support achievement of lesson registration goals
• Maintain high customer satisfaction ratings based on explicit criteria set by the company
• Handle customer concerns, provide appropriate solutions and alternatives, and follow up to ensure resolution
• Recommend additional services to customers by understanding their needs
• Maintain a clean and safe facility at all times
• Boost morale and help maintain a positive work environment
• Restock and clean all restrooms and shower/changing areas
• Understand and showcase knowledge in all of our programs and facilities
• Assist with time sensitive projects by deadlines given
• Provide effective rebuttals to customers who are looking to release their lesson schedule
• Stay up to date and pass all continual training by the deadlines provided

• Must be at least 17 years old
• Must have at least 2 years of customer service experience
• Minimum of a high school diploma
• Able to exhibit a strong passion for helping others
• Possess a strong background in customer service
• Proficient in typing; at least 40 WPM
• Ability to close the deal and acquire new families that are interested in our services
• Ability to multi-task, prioritize and manage time effectively
• Open to coaching and training to increase customer acquisition performance
• Must have strong communication skills in person and over the phone
• Must be able to showcase the ability to actively listen
• Must have the ability to adapt and respond to different types of personalities
• Must always remain professional and courteous with customers
• Weekends Required

• We love people with a positive mindset who are fantastic team players
• A strong conversationalist who can be personable and connect with people
• Critical thinkers that can empathize with our families to ensure they have a positive experience with us
• Someone who is confident, adaptable, ambitious, and an achiever
• People who are committed and reliable
• Someone who is teachable, respectful, outgoing, and motivated
• Individuals who are open to receiving feedback and are always willing to learn

Job Description

Company Description

We are seeking compassionate and dependable Call Center Agents to support the Inclement Weather Program (IWP). Agents will be responsible for answering incoming calls routed through an automated IVR system, aiding individuals seeking shelter in unincorporated areas of San Diego County during weather-related emergencies.

This job is based in Escondido, CA, active only during IWP activation periods (due to severe weather).

• Answer incoming calls routed through the IWP phone system
• Assist eligible callers seeking emergency shelter in unincorporated areas
• Collect and verify basic client information (e.g., ZIP code, location, needs)
• Provide accurate and timely referrals to appropriate shelters or services
• De-escalate emotionally distressed callers with empathy and professionalism
• Log call details and outcomes accurately in the system
• Follow IWP guidelines and escalation protocols for complex cases
• Communicate effectively with the IWP coordination team and shelter staff
• Ability to handle calls in English or Spanish, bilingual preferred

• High school diploma or equivalent required
• Previous customer service, call center, or crisis support experience preferred
• Excellent communication and interpersonal skills
• Ability to remain calm and compassionate during high-stress situations
• Basic computer literacy and ability to use call management/logging systems
• Bilingual (English/Spanish) strongly preferred
• Must be available to work weekends and holidays during program activation
• Must be able to work onsite in Escondido, CA

Additional Details:

• Training provided prior to first activation
• Shifts are scheduled only during IWP activations, which occur during declared inclement weather
• This role may require responding to vulnerable populations, including unsheltered individuals

All your information will be kept confidential according to EEO guidelines.

Pay: $22/hourly

Equus Workforce Solutions is a leading provider of workforce development services in North America. With a dedicated and passionate team, Equus puts the industry’s best practices to work by focusing on the development, design, and delivery of demand-driven workforce solutions.

When you join Equus, you can expect extensive learning opportunities and networking programs. But most of all you can expect to make a lasting impact on the lives of others.

At Equus we are strengthened by diversity. We are committed to providing a work environment in which everyone is included, treated fairly and with respect. Equus Workforce Solutions is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, gender, age, pregnancy, sexual orientation, gender identity, ancestry, religion, national origin, veteran status, physical or mental disability, or reprisal or any other characteristic protected under state, federal, or local law.

Job Description

Pinnacle believes its employees are its most valuable resource.

After paid training, Call Center Associates are rewarded with a generous commission structure + hourly pay. Associates are additionally compensated with medical insurance, dental insurance, vision insurance, paid vacation and sick time, catered lunches, and a casual dress code. We invest in our employee’s futures by providing a 401(k) plan with a match on contributions to support saving for retirement. Pinnacle, with its benefits, has an average length of employment of 9.5-years for its Call Center Associates.

Requirements:

• Attitude i.e., have enthusiasm, humility, work ethic, integrity, initiative, passion
• Once a week: Work 10 am to 7 pm
• Once a month: Work a half-day on Friday (8am to 12pm) and the following Saturday (7 am to 11 am)

Skills:

• We hire for attitude and train skill.

Responsibilities:

• Adhere to all federal, state, and local regulations
• Adhere to company policies and procedures
• Follow communication “scripts”
• Manage inbound and a substantial amount of outbound calls
• Locate consumer needs and supply solutions
• Document all conversations in a comprehensible way
• Ensure data integrity

Benefits

• Commission structure in addition to hourly pay
• Exceptional medical, dental and vision insurance
• Life insurance
• Flexible spending account
• 401K with matching
• Paid time off
• Monthly catered lunch
• Casual dress code

All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, gender, age, disability, veteran's status, sexual orientation, or gender identity.

MCI is a leading Business Process Outsourcing (BPO) company that specializes in delivering tailored solutions to meet the diverse needs of our clients. With a commitment to excellence and a focus on innovation, we have established ourselves as a trusted partner in the industry.

We are looking for full-time bilingual call center representatives to support projects for a wide variety of clients. In this role, you will troubleshoot basic technical issues, build strong relationships with customers, fact-find to identify needs while recognizing opportunities to upsell new products and services. Candidates should be natural problem solvers who continuously strive to provide excellent customer service and extraordinary customer satisfaction.

To be considered for this position, you must complete a full application on our company careers page, including screening questions and a brief pre-employment test.

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Key Responsibilities:

• Handle inbound and outbound contacts in a courteous, timely, and professional manner
• Listen to customers, understand their needs, and resolve customer issues
• Bilingual proficiency required: fluent in English and Spanish.
• Utilize systems and technology to complete account management tasks
• Accurately document and process customer claims in appropriate systems
• Follow all required scripts, policies, and procedures
• Utilize knowledge base and training to accurately answer customer questions
• Comply with requirements surrounding confidential information and personal information
• Appropriately escalate customer issues with the managerial team
• Ensure first call resolution through problems solving and effective call handling
• Attend meetings and training and review all new training material to stay up-to-date on changes to program knowledge, systems, and processes
• Adhere to all attendance and work schedule requirements

WONDER IF YOU ARE A GOOD FIT FOR THIS POSITION?

All positive, and driven applicants are encouraged to apply. The Ideal candidates for this position are highly motivated and dedicated and should possess the below qualities:

• High School Diploma/GED
• Experience with data-entry utilizing a computer
• The ability to read and speak English and Spanish fluently
• Have a wired, high-speed internet connection (Download speed of 20Mbps+) (If working for a work-at-home project)
• Excellent organizational, written, and oral communication skills
• The ability to type swiftly and accurately (20+ words a minute)
• Ability to work regularly scheduled shifts within our hours of operation including the training period.
• Basic knowledge of Microsoft Office Suite (Excel, PowerPoint, Word, Outlook)
• Familiarity with computer and Windows PC applications and the ability to learn new and complex computer system applications
• Highly reliable with the ability to maintain regular attendance and punctuality
• The ability to evaluate, troubleshoot, and follow-up on customer issues
• An aptitude for conflict resolution, problem solving and negotiation
• Must be customer service oriented (empathetic, responsive, patient, and conscientious)
• Ability to multi-task, stay focused, and self-manage
• Strong team orientation and customer focus
• The ability to thrive in a fast-paced environment where change and ambiguity are prevalent
• Excellent interpersonal skills and the ability to build relationshipswith your team and customers

Preferred (Not Required)

• One (1) year of experience incustomer service, technical support, inside sales, back-office, chat, or administrative support in a contact center environment

All MCI Locations

• Must be authorized to work in the country where the job is based.

Subject to the program and location of the position

• Must be willing to submit up to a LEVEL II background and/or security investigation with a fingerprint. Job offers are contingent on background/security investigation results.
• Must be willing to submit to drug screening. Job offers are contingent on drug screening results.

WANT AN EMPLOYER THAT VALUES YOUR CONTRIBUTION?

At MCI, we believe that your hard work deserves recognition and reward. Our compensation and benefits packages are designed to be competitive and to grow with you over time. Starting compensation is based on experience, and we offer a variety of benefits and incentives to support and reward our team members.

What You Can Expect from MCI: We understand the importance of balance and support, which is why we offer a variety of benefits and incentives that go beyond a paycheck. Our team members enjoy:

• Paid Time Off : Earn PTO and paid holidays to take the time you need.
• Incentives & Rewards : Participate in daily, weekly, and monthly contests that include cash bonuses and prizes ranging from electronics to dream vacationsand sometimes even cars!
• Health Benefits : Full-time employees are eligible for comprehensive medical, dental, and vision coverage after 90 days of employment, and all employees have access to MEC medical plans after just 30 days. Benefit options vary by location.
• Retirement Savings : Secure your future with retirement savings programs, where available.
• Disability Insurance : Short- and long-term disability coverage is available to help protect you during unexpected challenges.
• Life Insurance : Access life insurance options to safeguard your loved ones.
• Career Growth : With a focus on internal promotions, employees enjoy significant advancement opportunities.
• Paid Training : Learn new skills while earning a paycheck.
• Fun, Engaging Work Environment : Enjoy a team-oriented culture that fosters collaboration and engagement.
• Casual Dress Code : Be comfortable while you work.

Compensation & Benefits that Fit Your Life MCI takes pride in tailoring our offerings to fit the needs of our diverse team across subsidiaries and locations. While specific benefits and incentives may vary by geography, the core of our commitment remains the same: rewarding effort, providing growth opportunities, and creating an environment where every employee feels valued.

If youre ready to join a company that recognizes your contributions and supports your growth, MCI is the place for you. Apply today!

This job operates in a professional office environment. While performing the duties of this job, the employee will be largely sedentary and will be required to sit/stand for long periods while using a computer and telephone headset. The employee will be regularly required to operate a computer and other office equipment, including a phone, copier, and printer. The employee may occasionally be required to move about the office to accomplish tasks; reach in any direction; raise or lower objects, move objects from place to place, hold onto objects, and move or exert force up to forty (40) pounds.

Consistent with the Americans with Disabilities Act (ADA), it is the policy of MCI and its affiliates to provide reasonable accommodations when requested by a qualified applicant or employee with a disability unless such accommodations would cause undue hardship. The policy regarding requests for reasonable accommodation applies to all aspects of employment. If reasonable accommodations are needed, please contact Human Resources.

At MCI and its subsidiaries, we embrace differences and believe diversity benefits our employees, company, customers, and community. All aspects of employment at MCI are based solely on a person's merit and qualifications. MCI maintains a work environment free from discrimination, where employees are treated with dignity and respect. All employees are responsible for fulfilling MCI's commitment to a diverse and equal-opportunity work environment.

MCI does not discriminate against any employee or applicant on the basis of age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations, and ordinances.MCI will consider qualified applicants with criminal histories for employment in a manner consistent with local and federal requirements.

MCI will not tolerate discrimination or harassment based on any of these characteristics.We adhere to these principles in all aspects of employment, including recruitment, hiring, training, compensation, promotion,benefits, social and recreational programs, anddiscipline. In addition, MCI's policy is to provide reasonable accommodation to qualified employees with protected disabilities to the extent required by applicable laws, regulations, and ordinances where an employee works.

MCI helps customers take on their CX and DX challenges differently, creating industry-leading solutions that deliver exceptional experiences and drive optimal performance. MCI assists companies with business process outsourcing, staff augmentation, contact center customer services, and IT Services needs by providing general and specialized hosting, software, staff, and services.In 2019, Marlowe Companies Inc. (MCI) was named by Inc. Magazine as Iowa's Fastest Growing Company in the State of Iowa and was named the 452nd Fastest Growing Privately Company in the USA, making the coveted top 500 for the first time. MCI's subsidiaries had previously made Inc. Magazine's List of Fastest-Growing Companies 15 times, respectively. MCI has ten business process outsourcing service delivery facilities in Georgia, Florida, Texas, New Mexico, California, Kansas, Nova Scotia, South Africa, and the Philippines. Driving modernization through digitalization, MCI ensures clients do more for less. MCI is the holding company for a diverse lineup of tech-enabled business services operating companies. MCI organically grows, acquires, and operates companies that have synergistic products and services portfolios, including but not limited to Automated Contact Center Solutions (ACCS), customer contact management, IT Services (IT Schedule 70), and Temporary and Administrative Professional Staffing (TAPS Schedule 736), Business Process Management (BPM), Business Process Outsourcing (BPO), Claims Processing, Collections, Customer Experience Provider (CXP), Customer Service, Digital Experience Provider (DXP), Account Receivables Management (ARM), Application Software Development, Managed Services, and Technology Services, to mid-market, Federal & enterprise partners. MCI now employs 10,000+ talented individuals with 150+ diverse North American client partners across the following MCI brands: MCI BPO, MCI BPOaaS, MarketForce, GravisApps, Gravis Marketing, MarchEast, Mass Markets, MCI Federal Services (MFS), OnBrand24, The Sydney Call Center, Valor Intelligent Processing (VIP), BYC Aqua, EastWest BPO, TeleTechnology, and Vinculum.

The purpose of the above job description is to provide potential candidates with a general overview of the role. It's not an all-inclusive list of the duties, responsibilities, skills, and qualifications required for the job. You may be asked by your supervisors or managers to perform other duties. You will be evaluated in part based on your performance of the tasks listed in this job description.

The employer has the right to revise this job description at any time. This job description is not an employment contract, and either you or the employer may terminate employment at any time for any reason.

At DAP Health, we are committed to transforming lives and advancing health equity for all. As a leading nonprofit health care provider, we deliver compassionate, high-quality care to the diverse communities of the Coachella Valley and San Diego County. Our comprehensive services range from primary care to mental health, wellness programs, and beyond, with a focus on those who are most vulnerable. Joining our team means becoming part of a passionate, innovative organization dedicated to making a meaningful impact in the lives of those we serve. If you're looking for a dynamic and purpose-driven environment, we invite you to explore the opportunity to contribute to our mission.

Job Summary:

Under the supervision of the Call Center Manager, the Call Center Representative is responsible for ensuring a positive and effective experience for every patient/client that contacts DAP Healths Centralized Call Center. The Call Center Representative answers calls in a timely manner, identifies and addresses the callers needs; this requires strong communication skills, problem-solving abilities, and the ability to work efficiently in a fast-paced environment. Is expected to meet key performance measures related to abandoned call rate, wait time, call handling time and high-quality customer service. Additionally, must be patient, empathetic, and attentive to the callers needs.

Supervisory Responsibilities: N/A

Essential Duties and Responsibilities:

• Schedules patient appointments appropriately according to DAP Healths provider templates and protocols.
• Completes full patient registration, ensure questions related to UDS measures are complete.
• Verifies patient demographics when scheduling appointments.
• Runs, reviews, and demonstrates understanding of insurance eligibility.
• Effectively explain DAP Healths services to new and existing patients.
• Gathers information and relates that information efficiently and effectively to appropriate departments.
• Assists patient with information regarding FQHC Sliding Fee Scale and other programs, schedules patients with the appropriate departments for program enrollment as needed.
• Monitors and responds to website inquiries requesting new patient information.
• Monitors provider schedules to identify missed opportunities, ensures providers schedules are maximized.
• Acts as a patient liaison with other departments.
• Monitors and responds to department voicemails, patient portal messages, and afterhours messages.
• Seeks and supports changes in department workflows, suggests improvement and participates in call center huddles and team meetings.
• Maintains patient confidentiality as required by HIPAA in all day work.
• Schedules different types of appointment for patients, depending on their needs.
• Able to differentiate between clinical vs non-clinical telephone calls and direct clinical calls to a nurse or on call provider as needed.
• Answers all incoming calls within 3 rings and answers calls in a courteous and professional manner-following DAP telephone script.
• Provides all customers with consistent quality service.
• Works in a DAP Health Clinic as needed.
• Supports Quality initiative, completes recalls and patient calls as needed.
• Performs other duties, as assigned.

Qualifications:

Minimum Qualifications (Education and Experience):

• Two years of experience (preferred) in medical front office operations including but not limited to, registration process, use of medical terminology, medical insurance.
• Previous experience working with Electronic Health Records.

Knowledge, Skills, and Abilities:

• Ability to maintain recognized medical industry standards of high quality, client-centered services that are HIPAA compliant.
• Proficiency in MS Office applications.
• Computer expertise in database input.
• Excellent and effective communication skills, both written and oral.
• Excellent customer service skills.
• Experience working with LGBTQ and homeless community, preferred.
• Bilingual in Spanish, Arabic preferred.

Working Environment, Physical and Mental Requirements:

• Ability to lift 24 pounds.
• Operates in an office setting at times and requires frequent times of sitting, standing, repetitive motion and frequent phone calls/conversations.
• Employee does not perform or help in emergency medical care or first aid.

Job Description

Community health is about more than just vaccines and checkups. It’s about giving people the resources they need to live their best lives. At Neighborhood, this is our vision: a community where everyone is healthy and happy. We’re with you every step of the way, with the care you need for each of life’s chapters. At Neighborhood, we are Better Together.

As a private, non-profit 501(C) (3) community health organization, we serve over 506,563 medical, dental, and behavioral health visits from more than 96,867 people annually. We do this in pursuit of our mission to improve the health and happiness of the communities we serve by providing quality care to all, regardless of situation or circumstance.

Since 1969, our employees have been making this mission a reality. Regardless of the role, our team focuses on being compassionate, having integrity, being professional, always collaborating, and consistently going above and beyond. If this sounds like an organization you would like to be a part of, we would love to meet you.

Role Overview

As a Healthcare Call Center Representative at Neighborhood Healthcare, you will play a crucial role in ensuring our patients receive the care and assistance they need. You will serve as the first point of contact for patients, responding to their inquiries, providing information, appointment scheduling and guiding them through the healthcare process. Your exceptional communication skills and empathetic nature will help create a positive experience for our patients and their families.

NOTE: This is for a 3-month Temporary Role. Potential for extension.

Position will have an option of remote work (in San Diego County or Riverside County) once on-site training completed.

Why Join Our Patient Navigation- Call Center Team:

1. Make a Difference: By providing excellent customer service, you will directly contribute to the well-being of patients and their families.
2. Professional Development: We value continuous learning and offer opportunities for career growth and development within the organization.
3. Supportive Environment: We foster a positive and inclusive work culture, promoting teamwork, open communication, and work-life balance.
4. Competitive Compensation: We offer a competitive salary, along with benefits and incentives, to recognize and reward your hard work.
5. Impactful Work: Your role as a Healthcare Call Center Representative will be critical in shaping the patient experience and improving our services.

Join our team of dedicated professionals who are passionate about healthcare and committed to providing exceptional service. Apply now to embark on a rewarding career as a Healthcare Call Center Representative with Neighborhood Healthcare, we are #BetterTogether!

Healthcare Call Center Representative I

Requirements:

One year of Customer Service experience preferred

High School Diploma or GED

Arabic/English bilingual preferred

Spanish/English bilingual preferred

Pay range: $21.00 - $23.25 per hour, depending on experience.