737 Customer Service Representatives jobs in Peabody
Help Desk Technician 1
Posted 14 days ago
Job Viewed
Job Description
Maximus is looking for an entry level Help Desk technician to contribute to the DMCS Help Desk.
This position is remote.
Essential Duties and Responsibilities:
- Responsible for responding to telephone calls, emails, and personnel requests for technical support.
- Identify, research, and resolve technical problems.
- Document, track, and monitor problems to ensure timely resolution.
- Correct application issues, solve network and security problems, and identify common PC software and hardware problems.
- Assign username, password, and access right permissions for multiple proprietary applications, as well as client software.
Job-Specific Essential Duties and Responsibilities:
- Answer internal and external telephone calls for end user issues or requests, complete tickets in the ticketing system and process the requests
- Ask questions to determine work assignment queue
- Monitor customer requests arriving via email for customers seeking help, by completing a ticket in the ticketing system and processing the request
- Serve as the single point of contact to the customer's end users for related issues, problems and requests
- Track, route and redirect problems to correct resources
- Monitor Service Desk for tickets assigned to the queue and process first-in first-out based on priority
- Walk customer through problem-solving process
- Coordinate, monitor and respond quickly and effectively to all Service Desk open incident tickets in order to ensure issues are closed within the required Service Levels, work directly with the Client's service partners for escalation and timely issue resolution
- Provide helpdesk support and resolve problems to the end user's satisfaction
- Verify with the customer that the issue has been resolved and update the ticketing system
- Receives and prioritizes issues and forwards using appropriate escalation procedures
- Identifies, investigates and researches user questions and problems as well as isolating and resolving information systems problems
- Special projects may be assigned and an opportunity to work, based on ability to meet and exceed performance benchmarks
- Recommended procedure modifications or actively contribute to ongoing process improvements
- Assist Service Desk Management with executing reports to monitor and track tickets, reporting, analysis, or testing tasks
Minimum Requirements
- High school diploma or GED required and 0-2 years of relevant professional experience required, or equivalent combination of education and experience.
Job-Specific Minimum Requirements:
- 0-2 years experience
Additional Requirements as per Contract/Client:
- Must be able to obtain a 6C Public Trust government clearance
- Must be a U.S. citizen.
- Must currently reside in the U.S.
- Must be able to pass a criminal background check.
- Must not be delinquent or in default on any federal student loans.
- Employment and continued employment are contingent upon obtaining and maintaining a favorable clearance.
- Final suitability determination is the sole discretion of the Department of Education.
- Obtaining and Maintaining a PIV-I card is a requirement of this position. PIV-I cards must be picked up in person. If applicable, new and existing employees may need to travel via car, train, or plane to a designated location to pick up their new or replacement PIV-I card. Any travel expenses will be paid for by Maximus.
Preferred Skills and Qualifications:
- Microsoft Office
- Help Desk Ticketing Solution such as ServiceNow or SysAid
- ITIL
EEO Statement
Maximus is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information and other legally protected characteristics.
Pay Transparency
Maximus compensation is based on various factors including but not limited to job location, a candidate's education, training, experience, expected quality and quantity of work, required travel (if any), external market and internal value analysis including seniority and merit systems, as well as internal pay alignment. Annual salary is just one component of Maximus's total compensation package. Other rewards may include short- and long-term incentives as well as program-specific awards. Additionally, Maximus provides a variety of benefits to employees, including health insurance coverage, life and disability insurance, a retirement savings plan, paid holidays and paid time off. Compensation ranges may differ based on contract value but will be commensurate with job duties and relevant work experience. An applicant's salary history will not be used in determining compensation. Maximus will comply with regulatory minimum wage rates and exempt salary thresholds in all instances.
Minimum Salary
$
40,000.00
Maximum Salary
$
45,000.00
Jira ITSM Help Desk II
Posted 11 days ago
Job Viewed
Job Description
ITC Worldiwde's Technical Service and Support Team is seeking an IT Help Desk Lead to oversee our information technology help desk and incoming tickets. Under general direction from the Manager of Infrastructure and Operations, the IT Help Desk Lead will handle incident management, strategize efficient workflows, and develop innovative solutions to enhance user experience and optimize the use of technology resources.
As the primary point of contact for all IT-related inquiries and issues, this role ensures smooth and effective technology operations, empowering staff to efficiently carry out their responsibilities. The successful candidate will have a proven track record of providing exceptional IT support and will possess excellent communication, problem solving, and leadership skills.
ITC CORE VALUES
- Be Open: Be accessible, candid, collaborative and transparent in the work we do.
- Lead by Example: Commit to integrity and equity in working to meet the diverse needs of all people and communities in our region.
- Make an Impact: In all endeavors, effect positive and sustained outcomes that make our region thrive.
- Be Courageous: Have confidence that taking deliberate, bold and purposeful risks can yield new and valuable benefits.
- Cultivate Belonging Embrace differences, foster equity, champion inclusion, and empower all.
Responsibilities
- Coordinate administrative and technical workloads for the help desk team, including communicating and enforcing procedures, coordinating training, and providing feedback on quality assurance and customer satisfaction.
- Manage all tickets in ticket queue and calls escalated by Tier 1 Technical Support to ensure they are resolved or followed up on promptly and effectively.
- Provide updates on changing customer requirements and recommend solutions for tablet, laptop, and mobile device issues.
- Perform incident management, strategize efficient workflow, and ensure adequate staffing levels including support for on-call needs and fill-in support from other team members to meet customer needs.
- Serve as the liaison between team members, client management, and company management.
- Develop processes and documentation for help desk procedures.
- Evaluate user satisfaction and service delivery processes to identify areas of improvement.
- Collaborate with Information Technology and Help Desk teams to discover innovative solutions to user support issues.
- Prepare reports on help desk metrics and present them to management to inform business decisions.
- Perform other duties as assigned.
We'll be a great match if you also have:
- Experience leading teams of technical IT staff
- Knowledge of call tracking and problem management software applications such as Jira Service Management Cloud
- Knowledge of IT hardware and software troubleshooting
- Knowledge of End user hardware software and operating systems
- Knowledge of industry standards surrounding help desk reporting
- Ability to analyze data and communicate metrics related to help desk
- Ability to communicate effectively in written and oral communications
- Ability to manage time and effectively delegate tickets based on priorities
- AZ-800: Administering Windows Server Hybrid Core Infrastructure; and,
- AZ-801: Configuring Windows Server Hybrid Advanced Services.
- AZ-500: Microsoft Azure Security Technologies; and,
- SC-200: Microsoft Security Operations Analyst; or
- SC-400: Microsoft Information Protection Administrator; and, also
- AZ-700: Designing and Implementing Microsoft Azure Networking Solutions
Required: PMP (PMI) | ITIL v4
Proci+ | CSAM
Travel: 40%
Call Center Representative
Posted today
Job Viewed
Job Description
Looking for a workplace where people realize their full potential, are recognized for the impact they make, and enjoy the company of the peers they work with? Welcome to Zensar! Read on for more details on the role and about us.
Job Title: Call center Executive
Location: Boston, MA.
What is this role about?
Hiring Immediately – As a full-time Call Center Representative, you’ll play a crucial role in expanding our market reach while contributing to our current growth. You will empower potential customers seeking home renovations with exceptional experiences and compelling information. With our world-class training program to guide you, you will be at the forefront of representing the Rite Window brand directly with customers! Get ready to steer your journey toward a successful career with one of the fastest-growing home remodeling companies in the country!
- Personality: Confident, organized, dependable, empathetic, driven
- Track Record:
- Consistently exceed personal goals
- Thrive in team settings
- Build exceptional relationships effortlessly
- Naturally persuasive and skilled at assisting potential customers
- Incredibly organized and self-motivated, achieving ambitious KPIs
- Confident and outgoing—able to sell anything to anyone!
- Self-starter who excels without micromanagement
If this resonates with you, then this opportunity is a perfect match! Read on for the responsibilities and qualifications and apply now—we’re actively interviewing for just 5 available positions.
Responsibilities
- Deliver engaging conversations on our products to potential customers, aiming to schedule FREE product estimates.
- Collaborate with our sales teams to cultivate opportunities for customer growth.
- Participate in weekly training sessions to enhance production and purpose.
- Engage in team building and mentorship initiatives
Qualifications
- Outgoing individual who thrives on human interaction
- Confident public speaker with persuasive communication skills
- Competitive spirit—set ambitious goals and break records!
- Self-motivated, disciplined, and focused on career advancement
- Tech-savvy, familiar with CRM tools
- Weekend availability required
- Individuals with experience in the following areas are encouraged to apply:
- Call Center Agent
- Appointment Setter
- Customer Service Representative
- Dispatch Coordinator
- Confirmations Specialist
Advantage Zensar
We are a digital solutions and technology services company that partners with global organizations across industries to achieve digital transformation. With a strong track record of innovation, investment in digital solutions, and commitment to client success, at Zensar, you can help clients achieve new thresholds of performance. A subsidiary of RPG Group, Zensar has its HQ in India, and offices across the world, including Mexico, South Africa, UK and USA.
Zensar is all about celebrating individuality, creativity, innovation, and flexibility. We hire based on values, talent, and the potential necessary to fill a given job profile, irrespective of nationality, sexuality, race, color, and creed. We also put in policies to empower this assorted talent pool with the right environment for growth.
At Zensar, you Grow, Own, Achieve, Learn.
Learn more about our culture:
Ready to #ExperienceZensar?
Begin your application by clicking on the ‘Apply Online’ button below.
Be sure to have your resume handy!
If you’re having trouble applying, drop a line to
Call Center Representative
Posted today
Job Viewed
Job Description
Our client, a leader in customer service solutions, is seeking a Customer Service Representative to join their team. As a Customer Service Representative, you will be part of the Customer Support department supporting various teams. The ideal candidate will have strong interpersonal skills, excellent verbal communication abilities, and a willingness to learn, which will align successfully in the organization.
Location: Salem, NH - In office, not remote!
Pay Range: $14-$7 + Commission (averaging 25/hr, higher pay for bilingual and mid-day shift)
Schedule: M-F 8:30am-5:00pm or 11:30am-8:00pm.
What's the Job?
- Maintain a professional and customer-friendly manner with each account.
- Handle outbound and inbound calls professionally, following appropriate scripts when necessary.
- Negotiate payment plans and settlements with clients' customers based on client-specific parameters.
- Identify disputes promptly and ensure proper resolution.
- Participate in various problem-solving and decision-making activities as required.
What's Needed?
- Minimum 1+ year in a customer service position preferred.
- Strong interpersonal and verbal communication skills.
- Moderate typing skills required (35 wpm).
- Basic math and written communication skills.
- Bilingual/multilingual language skills desirable.
What's in it for me?
- Opportunity to work in a professional and courteous environment.
- Engagement in continuous improvement and learning.
- Collaboration with a supportive team and various departments.
- Consistent full-time work schedule
- Chance to develop problem-solving skills and enhance customer relations.
If this is a role that interests you and you'd like to learn more, click apply now and a recruiter will be in touch with you to discuss this great opportunity. We look forward to speaking with you!
About ManpowerGroup, Parent Company of: Manpower, Experis, Talent Solutions, and Jefferson Wells ManpowerGroup (NYSE: MAN), the leading global workforce solutions company, helps organizations transform in a fast-changing world of work by sourcing, assessing, developing, and managing the talent that enables them to win. We develop innovative solutions for hundreds of thousands of organizations every year, providing them with skilled talent while finding meaningful, sustainable employment for millions of people across a wide range of industries and skills. Our expert family of brands Manpower, Experis, Talent Solutions, and Jefferson Wells creates substantial value for candidates and clients across more than 75 countries and territories and has done so for over 70 years. We are recognized consistently for our diversity - as a best place to work for Women, Inclusion, Equality and Disability and in 2023 ManpowerGroup was named one of the World's Most Ethical Companies for the 14th year - all confirming our position as the brand of choice for in-demand talent. ManpowerGroup is committed to providing equal employment opportunities in a professional, high quality work environment. It is the policy of ManpowerGroup and all of its subsidiaries to recruit, train, promote, transfer, pay and take all employment actions without regard to an employee's race, color, national origin, ancestry, sex, sexual orientation, gender identity, genetic information, religion, age, disability, protected veteran status, or any other basis protected by applicable law.
Call Center Representative
Posted 15 days ago
Job Viewed
Job Description
**Job Title:** **Customer Service Representative**
**Location:** Salem, NH - In office, not remote!
**Pay Range:** $14-$7 + Commission (averaging 25/hr, higher pay for bilingual and mid-day shift)
**Schedule:** M-F 8:30am-5:00pm or 11:30am-8:00pm.
**What's the Job?**
+ Maintain a professional and customer-friendly manner with each account.
+ Handle outbound and inbound calls professionally, following appropriate scripts when necessary.
+ Negotiate payment plans and settlements with clients' customers based on client-specific parameters.
+ Identify disputes promptly and ensure proper resolution.
+ Participate in various problem-solving and decision-making activities as required.
**What's Needed?**
+ Minimum 1+ year in a Customer Service position preferred.
+ Strong interpersonal and verbal communication skills.
+ Moderate typing skills required (35 wpm).
+ Basic math and written communication skills.
+ Bilingual/multilingual language skills desirable.
**What's in it for me?**
+ Opportunity to work in a professional and courteous environment.
+ Engagement in continuous improvement and learning.
+ Collaboration with a supportive team and various departments.
+ Consistent full-time work schedule
+ Chance to develop problem-solving skills and enhance customer relations.
If this is a role that interests you and you'd like to learn more, click apply now and a recruiter will be in touch with you to discuss this great opportunity. We look forward to speaking with you!
**About ManpowerGroup, Parent Company of: Manpower, Experis, Talent Solutions, and Jefferson Wells**
_ManpowerGroup® (NYSE: MAN), the leading global workforce solutions company, helps organizations transform in a fast-changing world of work by sourcing, assessing, developing, and managing the talent that enables them to win. We develop innovative solutions for hundreds of thousands of organizations every year, providing them with skilled talent while finding meaningful, sustainable employment for millions of people across a wide range of industries and skills. Our expert family of brands -_ **_Manpower, Experis, Talent Solutions, and Jefferson Wells_** _-_ creates substantial value for candidates and clients across more than 75 countries and territories and has done so for over 70 years. We are recognized consistently for our diversity - as a best place to work for Women, Inclusion, Equality and Disability and in 2023 ManpowerGroup was named one of the World's Most Ethical Companies for the 14th year - all confirming our position as the brand of choice for in-demand talent.
ManpowerGroup is committed to providing equal employment opportunities in a professional, high quality work environment. It is the policy of ManpowerGroup and all of its subsidiaries to recruit, train, promote, transfer, pay and take all employment actions without regard to an employee's race, color, national origin, ancestry, sex, sexual orientation, gender identity, genetic information, religion, age, disability, protected veteran status, or any other basis protected by applicable law.
Call Center Representative (Medical)
Posted today
Job Viewed
Job Description
Our client is a 24/7 call center that provides operator services to a variety of hospitals and medical clinics and virtual receptionist services to over 250 medical practices. This is a 100% onsite opportunity. Paid training will take place for 2-3 w Medical, Call Center, Representative, Healthcare, Staffing
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