278 Customer Service Representatives jobs in Philadelphia
Client Relations Manager
19133 Philadelphia, Pennsylvania
Cengage Group
Posted 15 days ago
Job Viewed
Job Description
**We believe in the power and joy of learning**
At Cengage Group, our employees have a direct impact in helping students around the world discover the power and joy of learning. We are bonded by our shared purpose - driving innovation that helps millions of learners improve their lives and achieve their dreams through education.
**Our culture values diversity, engagement, and discovery**
Our business is driven by our strong culture, and we know that creating an inclusive and diverse workplace is critical to the success of our company and our learners, as well as our individual well-being. We recognize the value of different perspectives in everything we do, and strive to ensure employees of all levels and backgrounds feel empowered to voice their ideas and bring their authentic selves to work. We achieve these priorities through inclusive programs, benefits, and initiatives that are integrated into the fabric of how we work every day. To learn more, please see Client Operations Manager will:**
This role will work to manage and deliver talent pipeline services to new and existing corporate clients. The Client Operations Manager is responsible for guiding new corporate clients through post-contract onboarding processes and managing client succes and service delivery from end to end through the entire contract lifecycle. Success in this position will be defined by our ability to deliver exceptional talent pipeline and upskilling services to our corporate clients, help grow the client relationship, and demonstrate the performance vital for the sales team to expand our business. In addition, they will analyze and improve organizational processes, and work to improve quality, productivity and efficiency.
The Client Operations Manager will be responsible for managing several corporate clients and the talent pipeline and upskilling service(s) delivered to include the following:
+ Responsible for all phases of the talent pipeline lifecycle - helping clients with processes throughout onboarding, assisting with the design and process development for each client, proactively contacting clients at strategic intervals through the contract lifecycle, assisting with technical support needs, providing regular reporting, and holding quarterly progress sessions for assigned clients.
+ Develop and implement operational policies and procedures related to candidate application, enrollment, and persistence through our train-to-hire programs in preparation for placement with our corporate clients. Be responsible for applicant outreach, communications, and success through the recruitment funnel.
+ Develop and implement operational policies and procedures related to enrollment, persistence and certification for upskilling trainees identified by our corporate clients. Be responsible for upskilling trainee support, communications, reporting, and success.
+ Analyze operational processes and performance data to find opportunities for improvement.
+ Lead and direct operations team to achieve business targets; including student/candidate tracking and client reporting data and metrics.
+ Vet and prepare trainees for referral to clients to be interviewed and hired for on-site training.
+ Work cross functionally with both internal departments and external clients to achieve goals.
+ Identify and implement strategies to improve quality of service, productivity and profitability for both recruited candidates and upskilling students enrolled by clients.
+ Liaise and cross-collaborate with internal team members to ensure forecasting is fulfilled appropriately.
+ Ensure all operations are carried on in an appropriate and cost-effective way; respond to clients and students in a timely manner.
+ Support in forecasting requirements, communicating with clients directly, and addressing operational needs; establish standard methodologies for an energetic team with scalable processes to drive client success and growth.
+ Be responsible for related procurement processes and coordinate material and resources allocation.
+ Identify and address problems and opportunities for the business.
+ Provide data and support to management as needed.
**Skills You'll Need Here:**
**Basic:**
+ BA/BS or equivalent work experience and a validated, successful track record in a detail oriented position.
+ Minimum of four years of successful operations, talent acquisition, client services or related detail-oriented and customer-focused work.
+ Values and appreciates diversity of thought; able to work with diverse audiences both internally and externally.
+ Highly flexible and adaptable to change.
+ High energy and good communication skills both written and verbal.
+ Ability to interact professionally with Vice Presidents and Director level staff within clients.
+ Have a customer focused mentality; both in work with candidates, trainees and clients.
+ Comfortable using technology in performing routine job tasks and for product demonstration purposes.
+ Outstanding organizational and time management skills.
+ Proficiency in PC and Microsoft Office applications. Great if experienced with Salesforce.
+ Ability to monitor and evaluate operational data.
**Preferred:**
+ Professional business-to-business/customer success experience (3 years strongly desired)
+ Experience working with adult learners and non-traditional students.
+ Proficiency in being a great partner within and outside one's own department.
+ Understanding of client relations/partnership management and how to efficiently work with external partnerships.
+ Driven to succeed and yearning to make impact; customer success obsession mentality.
Cengage Group is committed to working with broad talent pools to attract and hire strong and most qualified individuals. Our job applicants are considered regardless of race, national origin, religion, sex, sexual orientation, genetic information, disability, age, veteran status, and any other classification protected by applicable federal, state, provincial or local laws.
Cengage is also committed to providing reasonable accommodations for qualified individuals with disabilities including during our job application process. If you are an applicant with a disability and require reasonable accommodation in our job application process, please contact us at or at .
**About Cengage Group**
Cengage Group, a global education technology company serving millions of learners, provides affordable, quality digital products and services that equip students with the skills and competencies needed to be job ready. For more than 100 years, we have enabled the power and joy of learning with trusted, engaging content, and now, integrated digital platforms. We serve the higher education, workforce skills, secondary education, English language teaching and research markets worldwide. Through our scalable technology, including MindTap and Cengage Unlimited, we support all learners who seek to improve their lives and achieve their dreams through education.
**Compensation**
At Cengage Group, we take great pride in our commitment to providing a comprehensive and rewarding Total Rewards package designed to support and empower our employees. Click here ( to learn more about our _Total Rewards Philosophy_ .
The full base pay range has been provided for this position. Individual base pay will vary based on work schedule, qualifications, experience, internal equity, and geographic location. Sales roles often incorporate a significant incentive compensation program beyond this base pay range.
$58,300.00 - $75,750.00 USD
**Cengage Group** , a global education technology company serving millions of learners, provides affordable, quality digital products and services that equip students with the skills and competencies needed to be job ready. For more than 100 years, we have enabled the power and joy of learning with trusted, engaging content, and now, integrated digital platforms.
We serve the higher education, workforce skills, secondary education, English language teaching and research markets worldwide. Through our scalable technology, including MindTap and Cengage Unlimited, we support all learners who seek to improve their lives and achieve their dreams through education.
**_Warning: Be aware, there has been an increase of targeted recruitment_** **_scams perpetrated by bad actors falsely providing job offers on behalf Cengage Group to candidates as a means of obtaining personal information. Note that Cengage will always interview candidates via live in-person meetings, phone calls and video calls before an offer would be extended. Also, be sure to check that communication is coming from an @cengage.com email address._**
At Cengage Group, our employees have a direct impact in helping students around the world discover the power and joy of learning. We are bonded by our shared purpose - driving innovation that helps millions of learners improve their lives and achieve their dreams through education.
**Our culture values diversity, engagement, and discovery**
Our business is driven by our strong culture, and we know that creating an inclusive and diverse workplace is critical to the success of our company and our learners, as well as our individual well-being. We recognize the value of different perspectives in everything we do, and strive to ensure employees of all levels and backgrounds feel empowered to voice their ideas and bring their authentic selves to work. We achieve these priorities through inclusive programs, benefits, and initiatives that are integrated into the fabric of how we work every day. To learn more, please see Client Operations Manager will:**
This role will work to manage and deliver talent pipeline services to new and existing corporate clients. The Client Operations Manager is responsible for guiding new corporate clients through post-contract onboarding processes and managing client succes and service delivery from end to end through the entire contract lifecycle. Success in this position will be defined by our ability to deliver exceptional talent pipeline and upskilling services to our corporate clients, help grow the client relationship, and demonstrate the performance vital for the sales team to expand our business. In addition, they will analyze and improve organizational processes, and work to improve quality, productivity and efficiency.
The Client Operations Manager will be responsible for managing several corporate clients and the talent pipeline and upskilling service(s) delivered to include the following:
+ Responsible for all phases of the talent pipeline lifecycle - helping clients with processes throughout onboarding, assisting with the design and process development for each client, proactively contacting clients at strategic intervals through the contract lifecycle, assisting with technical support needs, providing regular reporting, and holding quarterly progress sessions for assigned clients.
+ Develop and implement operational policies and procedures related to candidate application, enrollment, and persistence through our train-to-hire programs in preparation for placement with our corporate clients. Be responsible for applicant outreach, communications, and success through the recruitment funnel.
+ Develop and implement operational policies and procedures related to enrollment, persistence and certification for upskilling trainees identified by our corporate clients. Be responsible for upskilling trainee support, communications, reporting, and success.
+ Analyze operational processes and performance data to find opportunities for improvement.
+ Lead and direct operations team to achieve business targets; including student/candidate tracking and client reporting data and metrics.
+ Vet and prepare trainees for referral to clients to be interviewed and hired for on-site training.
+ Work cross functionally with both internal departments and external clients to achieve goals.
+ Identify and implement strategies to improve quality of service, productivity and profitability for both recruited candidates and upskilling students enrolled by clients.
+ Liaise and cross-collaborate with internal team members to ensure forecasting is fulfilled appropriately.
+ Ensure all operations are carried on in an appropriate and cost-effective way; respond to clients and students in a timely manner.
+ Support in forecasting requirements, communicating with clients directly, and addressing operational needs; establish standard methodologies for an energetic team with scalable processes to drive client success and growth.
+ Be responsible for related procurement processes and coordinate material and resources allocation.
+ Identify and address problems and opportunities for the business.
+ Provide data and support to management as needed.
**Skills You'll Need Here:**
**Basic:**
+ BA/BS or equivalent work experience and a validated, successful track record in a detail oriented position.
+ Minimum of four years of successful operations, talent acquisition, client services or related detail-oriented and customer-focused work.
+ Values and appreciates diversity of thought; able to work with diverse audiences both internally and externally.
+ Highly flexible and adaptable to change.
+ High energy and good communication skills both written and verbal.
+ Ability to interact professionally with Vice Presidents and Director level staff within clients.
+ Have a customer focused mentality; both in work with candidates, trainees and clients.
+ Comfortable using technology in performing routine job tasks and for product demonstration purposes.
+ Outstanding organizational and time management skills.
+ Proficiency in PC and Microsoft Office applications. Great if experienced with Salesforce.
+ Ability to monitor and evaluate operational data.
**Preferred:**
+ Professional business-to-business/customer success experience (3 years strongly desired)
+ Experience working with adult learners and non-traditional students.
+ Proficiency in being a great partner within and outside one's own department.
+ Understanding of client relations/partnership management and how to efficiently work with external partnerships.
+ Driven to succeed and yearning to make impact; customer success obsession mentality.
Cengage Group is committed to working with broad talent pools to attract and hire strong and most qualified individuals. Our job applicants are considered regardless of race, national origin, religion, sex, sexual orientation, genetic information, disability, age, veteran status, and any other classification protected by applicable federal, state, provincial or local laws.
Cengage is also committed to providing reasonable accommodations for qualified individuals with disabilities including during our job application process. If you are an applicant with a disability and require reasonable accommodation in our job application process, please contact us at or at .
**About Cengage Group**
Cengage Group, a global education technology company serving millions of learners, provides affordable, quality digital products and services that equip students with the skills and competencies needed to be job ready. For more than 100 years, we have enabled the power and joy of learning with trusted, engaging content, and now, integrated digital platforms. We serve the higher education, workforce skills, secondary education, English language teaching and research markets worldwide. Through our scalable technology, including MindTap and Cengage Unlimited, we support all learners who seek to improve their lives and achieve their dreams through education.
**Compensation**
At Cengage Group, we take great pride in our commitment to providing a comprehensive and rewarding Total Rewards package designed to support and empower our employees. Click here ( to learn more about our _Total Rewards Philosophy_ .
The full base pay range has been provided for this position. Individual base pay will vary based on work schedule, qualifications, experience, internal equity, and geographic location. Sales roles often incorporate a significant incentive compensation program beyond this base pay range.
$58,300.00 - $75,750.00 USD
**Cengage Group** , a global education technology company serving millions of learners, provides affordable, quality digital products and services that equip students with the skills and competencies needed to be job ready. For more than 100 years, we have enabled the power and joy of learning with trusted, engaging content, and now, integrated digital platforms.
We serve the higher education, workforce skills, secondary education, English language teaching and research markets worldwide. Through our scalable technology, including MindTap and Cengage Unlimited, we support all learners who seek to improve their lives and achieve their dreams through education.
**_Warning: Be aware, there has been an increase of targeted recruitment_** **_scams perpetrated by bad actors falsely providing job offers on behalf Cengage Group to candidates as a means of obtaining personal information. Note that Cengage will always interview candidates via live in-person meetings, phone calls and video calls before an offer would be extended. Also, be sure to check that communication is coming from an @cengage.com email address._**
View Now
0
Client Relations Manager
19133 Philadelphia, Pennsylvania
Cengage Group
Posted 3 days ago
Job Viewed
Job Description
**We believe in the power and joy of learning**
At Cengage Group, our employees have a direct impact in helping students around the world discover the power and joy of learning. We are bonded by our shared purpose - driving innovation that helps millions of learners improve their lives and achieve their dreams through education.
**Our culture values diversity, engagement, and discovery**
Our business is driven by our strong culture, and we know that creating an inclusive and diverse workplace is critical to the success of our company and our learners, as well as our individual well-being. We recognize the value of different perspectives in everything we do, and strive to ensure employees of all levels and backgrounds feel empowered to voice their ideas and bring their authentic selves to work. We achieve these priorities through inclusive programs, benefits, and initiatives that are integrated into the fabric of how we work every day. To learn more, please see Client Operations Manager will:**
This role will work to manage and deliver talent pipeline services to new and existing corporate clients. The Client Operations Manager is responsible for guiding new corporate clients through post-contract onboarding processes and managing client succes and service delivery from end to end through the entire contract lifecycle. Success in this position will be defined by our ability to deliver exceptional talent pipeline and upskilling services to our corporate clients, help grow the client relationship, and demonstrate the performance vital for the sales team to expand our business. In addition, they will analyze and improve organizational processes, and work to improve quality, productivity and efficiency.
The Client Operations Manager will be responsible for managing several corporate clients and the talent pipeline and upskilling service(s) delivered to include the following:
+ Responsible for all phases of the talent pipeline lifecycle - helping clients with processes throughout onboarding, assisting with the design and process development for each client, proactively contacting clients at strategic intervals through the contract lifecycle, assisting with technical support needs, providing regular reporting, and holding quarterly progress sessions for assigned clients.
+ Develop and implement operational policies and procedures related to candidate application, enrollment, and persistence through our train-to-hire programs in preparation for placement with our corporate clients. Be responsible for applicant outreach, communications, and success through the recruitment funnel.
+ Develop and implement operational policies and procedures related to enrollment, persistence and certification for upskilling trainees identified by our corporate clients. Be responsible for upskilling trainee support, communications, reporting, and success.
+ Analyze operational processes and performance data to find opportunities for improvement.
+ Lead and direct operations team to achieve business targets; including student/candidate tracking and client reporting data and metrics.
+ Vet and prepare trainees for referral to clients to be interviewed and hired for on-site training.
+ Work cross functionally with both internal departments and external clients to achieve goals.
+ Identify and implement strategies to improve quality of service, productivity and profitability for both recruited candidates and upskilling students enrolled by clients.
+ Liaise and cross-collaborate with internal team members to ensure forecasting is fulfilled appropriately.
+ Ensure all operations are carried on in an appropriate and cost-effective way; respond to clients and students in a timely manner.
+ Support in forecasting requirements, communicating with clients directly, and addressing operational needs; establish standard methodologies for an energetic team with scalable processes to drive client success and growth.
+ Be responsible for related procurement processes and coordinate material and resources allocation.
+ Identify and address problems and opportunities for the business.
+ Provide data and support to management as needed.
**Skills You'll Need Here:**
**Basic:**
+ BA/BS or equivalent work experience and a validated, successful track record in a detail oriented position.
+ Minimum of four years of successful operations, talent acquisition, client services or related detail-oriented and customer-focused work.
+ Values and appreciates diversity of thought; able to work with diverse audiences both internally and externally.
+ Highly flexible and adaptable to change.
+ High energy and good communication skills both written and verbal.
+ Ability to interact professionally with Vice Presidents and Director level staff within clients.
+ Have a customer focused mentality; both in work with candidates, trainees and clients.
+ Comfortable using technology in performing routine job tasks and for product demonstration purposes.
+ Outstanding organizational and time management skills.
+ Proficiency in PC and Microsoft Office applications. Great if experienced with Salesforce.
+ Ability to monitor and evaluate operational data.
**Preferred:**
+ Professional business-to-business/customer success experience (3 years strongly desired)
+ Experience working with adult learners and non-traditional students.
+ Proficiency in being a great partner within and outside one's own department.
+ Understanding of client relations/partnership management and how to efficiently work with external partnerships.
+ Driven to succeed and yearning to make impact; customer success obsession mentality.
Cengage Group is committed to working with broad talent pools to attract and hire strong and most qualified individuals. Our job applicants are considered regardless of race, national origin, religion, sex, sexual orientation, genetic information, disability, age, veteran status, and any other classification protected by applicable federal, state, provincial or local laws.
Cengage is also committed to providing reasonable accommodations for qualified individuals with disabilities including during our job application process. If you are an applicant with a disability and require reasonable accommodation in our job application process, please contact us at or at .
**About Cengage Group**
Cengage Group, a global education technology company serving millions of learners, provides affordable, quality digital products and services that equip students with the skills and competencies needed to be job ready. For more than 100 years, we have enabled the power and joy of learning with trusted, engaging content, and now, integrated digital platforms. We serve the higher education, workforce skills, secondary education, English language teaching and research markets worldwide. Through our scalable technology, including MindTap and Cengage Unlimited, we support all learners who seek to improve their lives and achieve their dreams through education.
**Compensation**
At Cengage Group, we take great pride in our commitment to providing a comprehensive and rewarding Total Rewards package designed to support and empower our employees. Click here ( to learn more about our _Total Rewards Philosophy_ .
The full base pay range has been provided for this position. Individual base pay will vary based on work schedule, qualifications, experience, internal equity, and geographic location. Sales roles often incorporate a significant incentive compensation program beyond this base pay range.
$58,300.00 - $75,750.00 USD
**Cengage Group** , a global education technology company serving millions of learners, provides affordable, quality digital products and services that equip students with the skills and competencies needed to be job ready. For more than 100 years, we have enabled the power and joy of learning with trusted, engaging content, and now, integrated digital platforms.
We serve the higher education, workforce skills, secondary education, English language teaching and research markets worldwide. Through our scalable technology, including MindTap and Cengage Unlimited, we support all learners who seek to improve their lives and achieve their dreams through education.
**_Warning: Be aware, there has been an increase of targeted recruitment_** **_scams perpetrated by bad actors falsely providing job offers on behalf Cengage Group to candidates as a means of obtaining personal information. Note that Cengage will always interview candidates via live in-person meetings, phone calls and video calls before an offer would be extended. Also, be sure to check that communication is coming from an @cengage.com email address._**
At Cengage Group, our employees have a direct impact in helping students around the world discover the power and joy of learning. We are bonded by our shared purpose - driving innovation that helps millions of learners improve their lives and achieve their dreams through education.
**Our culture values diversity, engagement, and discovery**
Our business is driven by our strong culture, and we know that creating an inclusive and diverse workplace is critical to the success of our company and our learners, as well as our individual well-being. We recognize the value of different perspectives in everything we do, and strive to ensure employees of all levels and backgrounds feel empowered to voice their ideas and bring their authentic selves to work. We achieve these priorities through inclusive programs, benefits, and initiatives that are integrated into the fabric of how we work every day. To learn more, please see Client Operations Manager will:**
This role will work to manage and deliver talent pipeline services to new and existing corporate clients. The Client Operations Manager is responsible for guiding new corporate clients through post-contract onboarding processes and managing client succes and service delivery from end to end through the entire contract lifecycle. Success in this position will be defined by our ability to deliver exceptional talent pipeline and upskilling services to our corporate clients, help grow the client relationship, and demonstrate the performance vital for the sales team to expand our business. In addition, they will analyze and improve organizational processes, and work to improve quality, productivity and efficiency.
The Client Operations Manager will be responsible for managing several corporate clients and the talent pipeline and upskilling service(s) delivered to include the following:
+ Responsible for all phases of the talent pipeline lifecycle - helping clients with processes throughout onboarding, assisting with the design and process development for each client, proactively contacting clients at strategic intervals through the contract lifecycle, assisting with technical support needs, providing regular reporting, and holding quarterly progress sessions for assigned clients.
+ Develop and implement operational policies and procedures related to candidate application, enrollment, and persistence through our train-to-hire programs in preparation for placement with our corporate clients. Be responsible for applicant outreach, communications, and success through the recruitment funnel.
+ Develop and implement operational policies and procedures related to enrollment, persistence and certification for upskilling trainees identified by our corporate clients. Be responsible for upskilling trainee support, communications, reporting, and success.
+ Analyze operational processes and performance data to find opportunities for improvement.
+ Lead and direct operations team to achieve business targets; including student/candidate tracking and client reporting data and metrics.
+ Vet and prepare trainees for referral to clients to be interviewed and hired for on-site training.
+ Work cross functionally with both internal departments and external clients to achieve goals.
+ Identify and implement strategies to improve quality of service, productivity and profitability for both recruited candidates and upskilling students enrolled by clients.
+ Liaise and cross-collaborate with internal team members to ensure forecasting is fulfilled appropriately.
+ Ensure all operations are carried on in an appropriate and cost-effective way; respond to clients and students in a timely manner.
+ Support in forecasting requirements, communicating with clients directly, and addressing operational needs; establish standard methodologies for an energetic team with scalable processes to drive client success and growth.
+ Be responsible for related procurement processes and coordinate material and resources allocation.
+ Identify and address problems and opportunities for the business.
+ Provide data and support to management as needed.
**Skills You'll Need Here:**
**Basic:**
+ BA/BS or equivalent work experience and a validated, successful track record in a detail oriented position.
+ Minimum of four years of successful operations, talent acquisition, client services or related detail-oriented and customer-focused work.
+ Values and appreciates diversity of thought; able to work with diverse audiences both internally and externally.
+ Highly flexible and adaptable to change.
+ High energy and good communication skills both written and verbal.
+ Ability to interact professionally with Vice Presidents and Director level staff within clients.
+ Have a customer focused mentality; both in work with candidates, trainees and clients.
+ Comfortable using technology in performing routine job tasks and for product demonstration purposes.
+ Outstanding organizational and time management skills.
+ Proficiency in PC and Microsoft Office applications. Great if experienced with Salesforce.
+ Ability to monitor and evaluate operational data.
**Preferred:**
+ Professional business-to-business/customer success experience (3 years strongly desired)
+ Experience working with adult learners and non-traditional students.
+ Proficiency in being a great partner within and outside one's own department.
+ Understanding of client relations/partnership management and how to efficiently work with external partnerships.
+ Driven to succeed and yearning to make impact; customer success obsession mentality.
Cengage Group is committed to working with broad talent pools to attract and hire strong and most qualified individuals. Our job applicants are considered regardless of race, national origin, religion, sex, sexual orientation, genetic information, disability, age, veteran status, and any other classification protected by applicable federal, state, provincial or local laws.
Cengage is also committed to providing reasonable accommodations for qualified individuals with disabilities including during our job application process. If you are an applicant with a disability and require reasonable accommodation in our job application process, please contact us at or at .
**About Cengage Group**
Cengage Group, a global education technology company serving millions of learners, provides affordable, quality digital products and services that equip students with the skills and competencies needed to be job ready. For more than 100 years, we have enabled the power and joy of learning with trusted, engaging content, and now, integrated digital platforms. We serve the higher education, workforce skills, secondary education, English language teaching and research markets worldwide. Through our scalable technology, including MindTap and Cengage Unlimited, we support all learners who seek to improve their lives and achieve their dreams through education.
**Compensation**
At Cengage Group, we take great pride in our commitment to providing a comprehensive and rewarding Total Rewards package designed to support and empower our employees. Click here ( to learn more about our _Total Rewards Philosophy_ .
The full base pay range has been provided for this position. Individual base pay will vary based on work schedule, qualifications, experience, internal equity, and geographic location. Sales roles often incorporate a significant incentive compensation program beyond this base pay range.
$58,300.00 - $75,750.00 USD
**Cengage Group** , a global education technology company serving millions of learners, provides affordable, quality digital products and services that equip students with the skills and competencies needed to be job ready. For more than 100 years, we have enabled the power and joy of learning with trusted, engaging content, and now, integrated digital platforms.
We serve the higher education, workforce skills, secondary education, English language teaching and research markets worldwide. Through our scalable technology, including MindTap and Cengage Unlimited, we support all learners who seek to improve their lives and achieve their dreams through education.
**_Warning: Be aware, there has been an increase of targeted recruitment_** **_scams perpetrated by bad actors falsely providing job offers on behalf Cengage Group to candidates as a means of obtaining personal information. Note that Cengage will always interview candidates via live in-person meetings, phone calls and video calls before an offer would be extended. Also, be sure to check that communication is coming from an @cengage.com email address._**
View Now
1
Collections/Client Relations Coordinator
19133 Philadelphia, Pennsylvania
Fox Rothschild LLP
Posted 2 days ago
Job Viewed
Job Description
**Description**
The Collections/Client Relations Coordinator is responsible for managing and executing the collection of outstanding accounts receivable. This role ensures timely payments from clients, maintains accurate records, and works closely with internal departments to resolve billing issues. The ideal candidate is detail-oriented, persistent, and possesses excellent communication and negotiation skills.
**ESSENTIAL FUNCTIONS:**
+ Monitor and manage the accounts receivable portfolio to ensure timely collection of payments.
+ Contact customers via phone, email, and written correspondence regarding overdue accounts.
+ Investigate and resolve discrepancies related to billing and payments.
+ Maintain accurate and up-to-date customer records and collection notes.
+ Collaborate with the billing team to ensure invoices are issued correctly and on time.
+ Partner closely with the Cash Application team to ensure accurate posting of payments and resolution of unapplied or misapplied funds.
+ Prepare and distribute aging reports and collection status updates to management.
+ Escalate unresolved or high-risk accounts to Finance leadership with clear documentation and recommendations.
+ Respond to customer inquiries and provide excellent service while maintaining firm collection practices.
+ Engage with internal and external stakeholders, including Partners and client teams, to ensure adherence to payment terms and company policies, and address any requests for exceptions with appropriate scrutiny and escalation when necessary.
**ADDITIONAL FUNCTIONS:**
+ Perform other collections responsibilities and special projects, as required.
**QUALIFICATIONS (EXPERIENCE, KNOWLEDGE, SKILLS AND ABILITIES):**
**Education:**
+ Associate's Degree or equivalent work experience required. Bachelor's degree in Finance, Accounting, Business Administration, or related field preferred.
**Experience:**
+ 5+ years of collections experience in a law firm (preferred) or other professional services organization.
**Knowledge, Skills, & Abilities:**
+ 3E and ARCS 3G experience a plus.
+ Strong mathematical skills, attention to detail; high level of accuracy a must.
+ Strong organizational skills and ability to prioritize and multi-task with a high volume of work in a fast-paced environment.
+ Advanced proficiency in Microsoft Excel, including pivot tables, VLOOKUP, and data analysis tools.
+ Professional communication skills, ability to speak clearly, confidently, and respectfully with clients, attorneys, and business professionals.
+ Exceptional communications/customer service skills. Professional and courteous communication with clients, attorneys, paralegals and staff are a must.
+ Ability to work well independently as well as in a team environment.
+ Strong customer services skills. Maintain professionalism and responsiveness in all interactions.
+ Integrity & Confidentiality to handle sensitive financial information with confidentiality and professionalism.
**WORK ENVIRONMENT & PHYSICAL DEMANDS:**
This job operates in a clerical, office setting. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.
**PHYSICAL REQUIREMENTS**
Sedentary work: Exertion of physical strength to lift, carry, push, pull, or otherwise move objects up to 10 pounds. Work involves sitting most of the time. Walking and standing is often necessary in carrying out job duties.
**VISUAL ACUITY**
Worker is required to have close visual acuity to perform an activity such as: preparing and analyzing data and figures; transcribing; viewing a computer terminal; extensive reading.
**DISCLAIMER**
_Fox Rothschild LLP is under no obligation to provide sponsorship for this position. Applicants must be currently authorized to work in the United States on a full-time basis now and in the future._
_The above is intended to describe the general content of and requirements for the performance of this job. It is not a contract or employment agreement and is not to be construed as an exhaustive statement of all functions, responsibilities, or requirements the employee may be required to perform, and the employee may be required to perform additional duties. Additionally, management reserves the right to review and revise the job description at any time. Employment with the firm is at-will. Employees must be able to satisfactorily perform all of the essential functions of the position with or without a reasonable accommodation. If an accommodation request would cause an undue hardship or a safety concern, the individual may not be eligible for the position._
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws.
For further information, please review the Know Your Rights ( notice from the Department of Labor.
The Collections/Client Relations Coordinator is responsible for managing and executing the collection of outstanding accounts receivable. This role ensures timely payments from clients, maintains accurate records, and works closely with internal departments to resolve billing issues. The ideal candidate is detail-oriented, persistent, and possesses excellent communication and negotiation skills.
**ESSENTIAL FUNCTIONS:**
+ Monitor and manage the accounts receivable portfolio to ensure timely collection of payments.
+ Contact customers via phone, email, and written correspondence regarding overdue accounts.
+ Investigate and resolve discrepancies related to billing and payments.
+ Maintain accurate and up-to-date customer records and collection notes.
+ Collaborate with the billing team to ensure invoices are issued correctly and on time.
+ Partner closely with the Cash Application team to ensure accurate posting of payments and resolution of unapplied or misapplied funds.
+ Prepare and distribute aging reports and collection status updates to management.
+ Escalate unresolved or high-risk accounts to Finance leadership with clear documentation and recommendations.
+ Respond to customer inquiries and provide excellent service while maintaining firm collection practices.
+ Engage with internal and external stakeholders, including Partners and client teams, to ensure adherence to payment terms and company policies, and address any requests for exceptions with appropriate scrutiny and escalation when necessary.
**ADDITIONAL FUNCTIONS:**
+ Perform other collections responsibilities and special projects, as required.
**QUALIFICATIONS (EXPERIENCE, KNOWLEDGE, SKILLS AND ABILITIES):**
**Education:**
+ Associate's Degree or equivalent work experience required. Bachelor's degree in Finance, Accounting, Business Administration, or related field preferred.
**Experience:**
+ 5+ years of collections experience in a law firm (preferred) or other professional services organization.
**Knowledge, Skills, & Abilities:**
+ 3E and ARCS 3G experience a plus.
+ Strong mathematical skills, attention to detail; high level of accuracy a must.
+ Strong organizational skills and ability to prioritize and multi-task with a high volume of work in a fast-paced environment.
+ Advanced proficiency in Microsoft Excel, including pivot tables, VLOOKUP, and data analysis tools.
+ Professional communication skills, ability to speak clearly, confidently, and respectfully with clients, attorneys, and business professionals.
+ Exceptional communications/customer service skills. Professional and courteous communication with clients, attorneys, paralegals and staff are a must.
+ Ability to work well independently as well as in a team environment.
+ Strong customer services skills. Maintain professionalism and responsiveness in all interactions.
+ Integrity & Confidentiality to handle sensitive financial information with confidentiality and professionalism.
**WORK ENVIRONMENT & PHYSICAL DEMANDS:**
This job operates in a clerical, office setting. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.
**PHYSICAL REQUIREMENTS**
Sedentary work: Exertion of physical strength to lift, carry, push, pull, or otherwise move objects up to 10 pounds. Work involves sitting most of the time. Walking and standing is often necessary in carrying out job duties.
**VISUAL ACUITY**
Worker is required to have close visual acuity to perform an activity such as: preparing and analyzing data and figures; transcribing; viewing a computer terminal; extensive reading.
**DISCLAIMER**
_Fox Rothschild LLP is under no obligation to provide sponsorship for this position. Applicants must be currently authorized to work in the United States on a full-time basis now and in the future._
_The above is intended to describe the general content of and requirements for the performance of this job. It is not a contract or employment agreement and is not to be construed as an exhaustive statement of all functions, responsibilities, or requirements the employee may be required to perform, and the employee may be required to perform additional duties. Additionally, management reserves the right to review and revise the job description at any time. Employment with the firm is at-will. Employees must be able to satisfactorily perform all of the essential functions of the position with or without a reasonable accommodation. If an accommodation request would cause an undue hardship or a safety concern, the individual may not be eligible for the position._
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws.
For further information, please review the Know Your Rights ( notice from the Department of Labor.
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2
Help Desk Analyst
19133 Philadelphia, Pennsylvania
Robert Half
Posted 16 days ago
Job Viewed
Job Description
Description We are looking for a dedicated Help Desk Analyst to join our team on a contract basis in Philadelphia, Pennsylvania. This role involves providing technical support and resolving IT-related issues to ensure smooth operations. The ideal candidate will have experience with troubleshooting, system administration, and user support in widely used technology environments.
Responsibilities:
- Address and resolve user issues related to Active Directory, Windows 10, and Google Suite applications.
- Perform troubleshooting for desktop hardware, software, and peripheral devices such as Chromebooks and HDMI connections.
- Manage service desk tickets efficiently, ensuring timely resolution of technical problems.
- Provide support within Windows environments, including configuration and maintenance tasks.
- Assist users with basic troubleshooting steps to diagnose and resolve IT concerns.
- Collaborate with team members to ensure seamless communication and support across departments.
- Offer guidance and training to users on Google Apps and other software tools.
- Maintain accurate records of issues, solutions, and user interactions for future reference.
- Conduct periodic checks and updates on systems to prevent recurring issues.
- Support hardware setup and connectivity for desktops and related equipment. Requirements - Strong knowledge of Active Directory and Windows 10.
- Proficiency in basic troubleshooting techniques for software and hardware.
- Familiarity with Google Suite and Google Apps.
- Experience with desktop hardware and peripheral devices such as Chromebooks and HDMI.
- Ability to manage service desk tickets and prioritize tasks effectively.
- Solid understanding of Windows environments and system configuration.
- Excellent communication skills to assist users and collaborate with team members.
- Ability to document technical issues and solutions accurately. Technology Doesn't Change the World, People Do.®
Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.
Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app ( and get 1-tap apply, notifications of AI-matched jobs, and much more.
All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.
© 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking "Apply Now," you're agreeing to Robert Half's Terms of Use ( .
Responsibilities:
- Address and resolve user issues related to Active Directory, Windows 10, and Google Suite applications.
- Perform troubleshooting for desktop hardware, software, and peripheral devices such as Chromebooks and HDMI connections.
- Manage service desk tickets efficiently, ensuring timely resolution of technical problems.
- Provide support within Windows environments, including configuration and maintenance tasks.
- Assist users with basic troubleshooting steps to diagnose and resolve IT concerns.
- Collaborate with team members to ensure seamless communication and support across departments.
- Offer guidance and training to users on Google Apps and other software tools.
- Maintain accurate records of issues, solutions, and user interactions for future reference.
- Conduct periodic checks and updates on systems to prevent recurring issues.
- Support hardware setup and connectivity for desktops and related equipment. Requirements - Strong knowledge of Active Directory and Windows 10.
- Proficiency in basic troubleshooting techniques for software and hardware.
- Familiarity with Google Suite and Google Apps.
- Experience with desktop hardware and peripheral devices such as Chromebooks and HDMI.
- Ability to manage service desk tickets and prioritize tasks effectively.
- Solid understanding of Windows environments and system configuration.
- Excellent communication skills to assist users and collaborate with team members.
- Ability to document technical issues and solutions accurately. Technology Doesn't Change the World, People Do.®
Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.
Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app ( and get 1-tap apply, notifications of AI-matched jobs, and much more.
All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.
© 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking "Apply Now," you're agreeing to Robert Half's Terms of Use ( .
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3
Call Center Manager
19133 Philadelphia, Pennsylvania
ARAMARK
Posted 8 days ago
Job Viewed
Job Description
**Job Description**
Aramark Healthcare+ is proud to begin a multi-year partnership with the University of Pennsylvania Health System (UPHS) in early 2026, supporting food services, environmental services, patient transport, and call center operations across its seven-hospital, 4,000-bed system. This collaboration?Aramark?s largest U.S. healthcare contract?will leverage advanced technologies including AI-driven meal planning, robotics, and mobile platforms to enhance patient and staff experiences. Join us as we help transform healthcare hospitality through innovation, service excellence, and meaningful impact.
The Call Center Manager will typically supervise entry-level employees and is responsible for leveraging process and procedures to maximize productivity and ensure high-quality deliverables. They also handle the allocation of budget, administering adequacy of resources to support business operations for clients' satisfaction.
**Job Responsibilities**
+ Monitor and drive day to day operations
+ Manage payroll using company software system.
+ Manage quality improvement initiatives for areas of responsibility and ensure compliance with regulatory standards.
+ Responsible for staffing, performance management, training, and resource planning
+ Lead document management activities to ensure policies and procedures are followed and practices comply with regulations.
+ Manage quality improvement initiatives for areas of responsibility and ensure compliance with regulatory and safety standards.
At Aramark, developing new skills and doing what it takes to get the job done make a positive impact for our employees and for our customers. In order to meet our commitments, job duties may change or new ones may be assigned without formal notice.
**Qualifications**
+ At least 3-5 years of relevant experience in the related field.
+ Requires High School diploma or equivalent experience. Bachelor?s degree preferred.
+ Must be able to work efficiently and independently
+ Requires ability to solve unique and complex problems that have a broad impact on the business in both the short and long term.
+ Must have the ability to multi-task, as success in this role will be defined as being able to think quickly and adjust/adapt as necessary to accomplish goals.
+ Excellent leadership and?communication skills ( , assisting the team on inquiries and concerns, as well as resolving production complaints.
+ Must have a valid driver?s license and be able to obtain DOT certification to operate DOT regulated vehicles.
+ Ability to respond quickly to changing demands.
+ Strong customer service principles and practices are required.
+ Must have the ability to influence without having direct authority.
+ The ability to deal with internal and external stakeholders, to include various levels.
**About Aramark**
**Our Mission**
Rooted in service and united by our purpose, we strive to do great things for each other, our partners, our communities, and our planet.
At Aramark, we believe that every employee should enjoy equal employment opportunity and be free to participate in all aspects of the company. We do not discriminate on the basis of race, color, religion, national origin, age, sex, gender, pregnancy, disability, sexual orientation, gender identity, genetic information, military status, protected veteran status or other characteristics protected by applicable law.
**About Aramark**
The people of Aramark proudly serve millions of guests every day through food and facilities in 15 countries around the world. Rooted in service and united by our purpose, we strive to do great things for each other, our partners, our communities, and our planet. We believe a career should develop your talents, fuel your passions, and empower your professional growth. So, no matter what you're pursuing - a new challenge, a sense of belonging, or just a great place to work - our focus is helping you reach your full potential. Learn more about working here at or connect with us on Facebook , Instagram and Twitter .
Aramark Healthcare+ is proud to begin a multi-year partnership with the University of Pennsylvania Health System (UPHS) in early 2026, supporting food services, environmental services, patient transport, and call center operations across its seven-hospital, 4,000-bed system. This collaboration?Aramark?s largest U.S. healthcare contract?will leverage advanced technologies including AI-driven meal planning, robotics, and mobile platforms to enhance patient and staff experiences. Join us as we help transform healthcare hospitality through innovation, service excellence, and meaningful impact.
The Call Center Manager will typically supervise entry-level employees and is responsible for leveraging process and procedures to maximize productivity and ensure high-quality deliverables. They also handle the allocation of budget, administering adequacy of resources to support business operations for clients' satisfaction.
**Job Responsibilities**
+ Monitor and drive day to day operations
+ Manage payroll using company software system.
+ Manage quality improvement initiatives for areas of responsibility and ensure compliance with regulatory standards.
+ Responsible for staffing, performance management, training, and resource planning
+ Lead document management activities to ensure policies and procedures are followed and practices comply with regulations.
+ Manage quality improvement initiatives for areas of responsibility and ensure compliance with regulatory and safety standards.
At Aramark, developing new skills and doing what it takes to get the job done make a positive impact for our employees and for our customers. In order to meet our commitments, job duties may change or new ones may be assigned without formal notice.
**Qualifications**
+ At least 3-5 years of relevant experience in the related field.
+ Requires High School diploma or equivalent experience. Bachelor?s degree preferred.
+ Must be able to work efficiently and independently
+ Requires ability to solve unique and complex problems that have a broad impact on the business in both the short and long term.
+ Must have the ability to multi-task, as success in this role will be defined as being able to think quickly and adjust/adapt as necessary to accomplish goals.
+ Excellent leadership and?communication skills ( , assisting the team on inquiries and concerns, as well as resolving production complaints.
+ Must have a valid driver?s license and be able to obtain DOT certification to operate DOT regulated vehicles.
+ Ability to respond quickly to changing demands.
+ Strong customer service principles and practices are required.
+ Must have the ability to influence without having direct authority.
+ The ability to deal with internal and external stakeholders, to include various levels.
**About Aramark**
**Our Mission**
Rooted in service and united by our purpose, we strive to do great things for each other, our partners, our communities, and our planet.
At Aramark, we believe that every employee should enjoy equal employment opportunity and be free to participate in all aspects of the company. We do not discriminate on the basis of race, color, religion, national origin, age, sex, gender, pregnancy, disability, sexual orientation, gender identity, genetic information, military status, protected veteran status or other characteristics protected by applicable law.
**About Aramark**
The people of Aramark proudly serve millions of guests every day through food and facilities in 15 countries around the world. Rooted in service and united by our purpose, we strive to do great things for each other, our partners, our communities, and our planet. We believe a career should develop your talents, fuel your passions, and empower your professional growth. So, no matter what you're pursuing - a new challenge, a sense of belonging, or just a great place to work - our focus is helping you reach your full potential. Learn more about working here at or connect with us on Facebook , Instagram and Twitter .
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4
Customer Support Lead
19102 Philadelphia, Pennsylvania
$65000 Annually
WhatJobs
Posted 19 days ago
Job Viewed
Job Description
Our client is seeking a motivated and experienced Customer Support Lead to manage their customer service operations in Philadelphia, Pennsylvania, US . This role requires a dedicated individual who can lead a team, enhance customer satisfaction, and ensure efficient resolution of customer inquiries. The ideal candidate will have a strong background in customer service, excellent leadership skills, and a passion for delivering exceptional client experiences. You will be instrumental in setting service standards, training support staff, and identifying areas for process improvement.
Responsibilities:
Qualifications:
Responsibilities:
- Lead and mentor a team of customer support representatives, providing guidance, coaching, and performance feedback.
- Oversee daily customer support operations, ensuring timely and effective resolution of inquiries via phone, email, and chat.
- Develop and implement customer service policies and procedures to enhance efficiency and customer satisfaction.
- Monitor customer interactions and provide feedback to the team to ensure quality standards are met.
- Train new support staff on product knowledge, service protocols, and company values.
- Analyze customer feedback and support metrics to identify trends and areas for improvement.
- Collaborate with other departments to resolve complex customer issues.
- Manage customer escalations and ensure a high level of customer retention.
- Contribute to the continuous improvement of customer service processes and tools.
- Maintain a positive and supportive team environment.
Qualifications:
- Associate's or Bachelor's degree in Business Administration, Communications, or a related field.
- 3+ years of experience in customer service, with at least 1 year in a supervisory or lead role.
- Proven experience in managing and motivating a customer support team.
- Excellent communication, interpersonal, and problem-solving skills.
- Strong understanding of customer service best practices and CRM systems.
- Ability to handle difficult customer situations with professionalism and empathy.
- Detail-oriented with strong organizational skills.
- Proficiency in common office software.
- Passion for delivering exceptional customer experiences.
Apply Now
5
Senior Customer Support Specialist
19104 Philadelphia, Pennsylvania
$25 Hourly
WhatJobs
Posted 7 days ago
Job Viewed
Job Description
Our client, a leading innovator in customer engagement solutions, is seeking a highly motivated and experienced Senior Customer Support Specialist to join their dynamic team in Philadelphia, Pennsylvania, US . This role is crucial for maintaining our high standards of client satisfaction and providing unparalleled technical assistance. You will be responsible for handling complex customer inquiries, troubleshooting technical issues, and collaborating with cross-functional teams to resolve client problems efficiently. A key part of your role will involve mentoring junior support staff, developing training materials, and contributing to the continuous improvement of our support processes. We are looking for individuals who are passionate about problem-solving, possess excellent communication skills, and thrive in a fast-paced environment. The ideal candidate will have a proven track record in customer service, a deep understanding of support ticketing systems, and the ability to articulate technical information clearly to both technical and non-technical users. You will also be involved in gathering customer feedback to inform product development and ensure we are meeting the evolving needs of our user base. This position offers a significant opportunity for professional growth and the chance to make a real impact on our client's success. Responsibilities include:
Qualifications:
- Responding to customer inquiries via phone, email, and chat in a timely and professional manner.
- Diagnosing and resolving technical issues with our software products.
- Escalating complex issues to engineering or product teams as needed.
- Documenting all customer interactions and resolutions in our CRM system.
- Developing and maintaining knowledge base articles and FAQs.
- Providing training and guidance to new and existing support team members.
- Analyzing support data to identify trends and areas for improvement.
- Collaborating with the product team to relay customer feedback and suggest feature enhancements.
- Ensuring a high level of customer satisfaction is maintained at all times.
Qualifications:
- Bachelor's degree in a relevant field or equivalent practical experience.
- Minimum of 3-5 years of experience in a customer support or helpdesk role.
- Strong technical aptitude and ability to quickly learn new software.
- Excellent written and verbal communication skills.
- Proficiency with CRM software and ticketing systems (e.g., Zendesk, Salesforce Service Cloud).
- Ability to work independently and as part of a team.
- Strong problem-solving and analytical skills.
- Experience in mentoring or leading a small team is a plus.
- Familiarity with SaaS products is highly desirable.
Apply Now
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About the latest Customer service representatives Jobs in Philadelphia !
6
Senior Customer Support Specialist
19104 Philadelphia, Pennsylvania
$55000 Annually
WhatJobs
Posted 7 days ago
Job Viewed
Job Description
Our client, a dynamic and rapidly growing tech firm, is seeking a highly motivated and experienced Senior Customer Support Specialist to join their vibrant team in Philadelphia, Pennsylvania, US . This is an exciting opportunity for an individual passionate about delivering exceptional customer service and resolving complex technical issues. As a Senior Customer Support Specialist, you will be the primary point of contact for customers, providing timely and effective solutions to their inquiries via phone, email, and live chat. You will be responsible for troubleshooting software and hardware problems, guiding users through product features, and documenting all customer interactions. Your role will involve identifying recurring issues and providing feedback to the product development team to drive improvements. The ideal candidate will possess a deep understanding of customer service best practices and have a proven track record of exceeding customer satisfaction goals. You will also mentor junior support staff, assist in developing training materials, and contribute to the continuous improvement of support processes. This role requires a proactive approach, excellent communication skills, and the ability to work effectively in a fast-paced environment. A strong technical aptitude and the ability to explain complex concepts in a clear and concise manner are essential. You will be instrumental in shaping the customer experience and ensuring client retention.
Responsibilities:
Qualifications:
Responsibilities:
- Respond to customer inquiries and resolve technical issues promptly and efficiently across multiple channels.
- Diagnose and troubleshoot software and hardware problems, providing step-by-step guidance.
- Escalate complex issues to appropriate departments, ensuring timely resolution.
- Maintain accurate and detailed records of customer interactions and support activities.
- Develop and deliver customer training materials and product documentation.
- Identify trends and patterns in customer issues and provide feedback for product enhancements.
- Mentor and train junior customer support representatives.
- Contribute to the development and implementation of new support strategies and processes.
- Achieve and maintain high levels of customer satisfaction and loyalty.
- Stay up-to-date with product updates and industry best practices.
Qualifications:
- Proven experience in a customer support or helpdesk role, preferably in a senior capacity.
- Excellent problem-solving and analytical skills.
- Strong communication, interpersonal, and active listening skills.
- Proficiency in using CRM software and helpdesk ticketing systems.
- Ability to explain technical concepts to non-technical users.
- Experience with troubleshooting common software and hardware issues.
- Demonstrated ability to manage multiple priorities and work under pressure.
- A bachelor's degree in a relevant field or equivalent practical experience.
- Experience in a tech-support environment is highly preferred.
- Team player with a positive attitude and strong work ethic.
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7
Senior Customer Support Specialist
19104 Philadelphia, Pennsylvania
$24 Hourly
WhatJobs
Posted 9 days ago
Job Viewed
Job Description
Our client is seeking a highly motivated and experienced Senior Customer Support Specialist to join their dynamic team. This role is pivotal in ensuring exceptional customer satisfaction and providing first-class technical assistance. The ideal candidate will be adept at resolving complex customer issues, demonstrating empathy, and maintaining a positive brand image. You will be responsible for handling inbound customer inquiries via phone, email, and chat, diagnosing and troubleshooting technical problems, and escalating issues to higher support tiers when necessary. Furthermore, you will contribute to the knowledge base by documenting solutions and creating helpful articles for both internal use and customer self-service. Training new team members and contributing to process improvement initiatives will also be a key aspect of this position. Collaboration with other departments, such as engineering and product development, to relay customer feedback and identify trends is essential. A proactive approach to identifying potential customer issues and implementing preventative solutions is highly valued. This position offers a hybrid work model, allowing for a balance between in-office collaboration and remote flexibility. The successful candidate will possess excellent communication and interpersonal skills, a strong understanding of customer service principles, and proficiency with CRM software and helpdesk ticketing systems. A minimum of 3 years of experience in a customer-facing support role is required, along with a proven track record of problem-solving and customer advocacy. Attention to detail, patience, and the ability to work effectively under pressure are crucial. If you are passionate about delivering outstanding customer experiences and thrive in a collaborative, fast-paced environment, we encourage you to apply. This role is based in **Philadelphia, Pennsylvania, US** and offers opportunities for professional growth and development.
Apply Now
8
Customer Support Specialist, Technical
19104 Philadelphia, Pennsylvania
$55000 Annually
WhatJobs
Posted 10 days ago
Job Viewed
Job Description
Our client is looking for a dedicated and technically proficient Customer Support Specialist to join their growing team in Philadelphia, Pennsylvania, US . This hybrid role combines in-office work for collaborative efforts with remote flexibility for individual tasks. The ideal candidate will be passionate about providing exceptional customer service and possess a strong aptitude for troubleshooting technical issues. You will be the first point of contact for customers experiencing problems with our software products, providing timely and effective solutions via phone, email, and chat.
Key responsibilities include diagnosing and resolving a wide range of technical issues, documenting customer interactions and resolutions accurately in our CRM system, and escalating complex problems to higher-level support teams when necessary. You will also contribute to our knowledge base by creating and updating support articles and FAQs. The successful candidate will have excellent communication and active listening skills, with the ability to explain technical concepts clearly to non-technical users. Proficiency with CRM software and ticketing systems is required. A strong understanding of our product suite or similar software applications is highly desirable. A Bachelor's degree or equivalent experience in a relevant field, along with at least 2 years of customer support experience, preferably in a technical role, is preferred. If you are a patient, empathetic, and detail-oriented individual with a passion for helping others and a knack for technology, we encourage you to apply for this exciting opportunity.
Key responsibilities include diagnosing and resolving a wide range of technical issues, documenting customer interactions and resolutions accurately in our CRM system, and escalating complex problems to higher-level support teams when necessary. You will also contribute to our knowledge base by creating and updating support articles and FAQs. The successful candidate will have excellent communication and active listening skills, with the ability to explain technical concepts clearly to non-technical users. Proficiency with CRM software and ticketing systems is required. A strong understanding of our product suite or similar software applications is highly desirable. A Bachelor's degree or equivalent experience in a relevant field, along with at least 2 years of customer support experience, preferably in a technical role, is preferred. If you are a patient, empathetic, and detail-oriented individual with a passion for helping others and a knack for technology, we encourage you to apply for this exciting opportunity.
Apply Now
9