76 Customer Service Representatives jobs in Portage

Customer Service & Support Specialist

Contract Duration: 12 Months (with potential extension)

Location: On-site – Portage, MI

About the Role:

We are seeking a detail-oriented and customer-focused Customer Service & Support Specialist for a 12-month contract position based in Portage, MI. This role plays a vital part in both pre- and post-sales support, handling customer interactions, service order management, and cross-functional collaboration in a fast-paced, tech-driven environment.

Required Qualifications:

• Strong written and verbal communication skills
• Excellent interpersonal and customer service skills
• Ability to work independently and manage multiple tasks efficiently in a fast-paced environment
• Sound judgment and decision-making skills
• Proficiency in Microsoft Outlook, Excel, OneNote, and experience with Power BI reporting

Preferred Qualifications:

• Experience using SAP and Salesforce
• Background in call centers or customer service
• Comfortable working with multiple technologies and systems

Key Responsibilities:

Customer Engagement

• Communicate directly with customers and sales teams via phone and email.
• Address inquiries, resolve issues, and build lasting business relationships.

Pre-Sales Support

• Provide product information including pricing, availability, and literature.
• Influence production and shipping schedules.
• Recommend pricing adjustments and identify upsell opportunities.

Post-Sales Support

• Manage service-related requests including RMAs, warranty claims, invoicing, and delivery tracking.
• Schedule and coordinate repair services and resolve shipping or production issues.

Service Order Management

• Enter and process service orders using SAP and Salesforce.
• Perform data validation and ensure timely, accurate invoicing.

Cross-Functional Collaboration

• Work with internal teams (sales, operations, logistics) to deliver seamless customer service and align with business goals.

Process Compliance

• Follow standard operating procedures and company policies.

Continuous Learning

• Develop expertise in your role and take on additional responsibilities to support team flexibility and growth.

**Customer Support Specialist**
**Location:** Kalamazoo, MI
**Shift:** Monday-Friday, 10:30 AM - 7:00 PM
**Pay:** $20.00 - $21.00 per hour
**About the Role**
We're looking for a **Customer Support Specialist** to join our team in Kalamazoo! In this role, you'll be the primary point of contact for customers both before and after the sale. You'll guide the customer experience from inquiry through after-sales support, while also serving as a resource for the sales team and helping resolve escalated issues.
This position is a great fit for someone who thrives in a customer-facing role, enjoys solving problems, and is ready to take on added responsibility as a team lead.
**What You'll Do**
**Pre-Sale Support**
+ Respond to customer inquiries with product information, pricing, and literature.
+ Influence production and shipping schedules to align with customer needs.
+ Recommend pricing adjustments when appropriate and identify new business opportunities.
**Post-Sale Support**
+ Manage inquiries related to RMAs, order status, delivery, and warranty claims.
+ Resolve scheduling, shipping, and invoicing issues quickly.
+ Coordinate repair resources as needed.
+ Recognize and pursue add-on business opportunities.
**Leadership & Collaboration**
+ Act as a go-to resource for the customer service team, offering guidance and support.
+ Work across departments to help achieve sales and service goals.
+ Document equipment failures, prepare reports, and provide insights to management.
+ Partner with sales, operations, and logistics to deliver excellent customer experiences.
**What We're Looking For**
+ Bachelor's Degree (or equivalent combination of education and experience).
+ Experience in customer service, order management, or sales support.
+ Strong communication skills and ability to build lasting customer relationships.
+ A proactive problem-solver who can work independently and lead by example.
+ Knowledge of customer service processes, systems, and procedures.
As part of our promise to talent, Kelly supports those who work with us through a variety of benefits, perks, and work-related resources. Kelly offers eligible employees voluntary benefit plans including medical, dental, vision, telemedicine, term life, whole life, accident insurance, critical illness, a legal plan, and short-term disability. As a Kelly employee, you will have access to a retirement savings plan, service bonus and holiday pay plans (earn up to eight paid holidays per benefit year), and a transit spending account. In addition, employees are entitled to earn paid sick leave under the applicable state or local plan. Click here ( for more information on benefits and perks that may be available to you as a member of the Kelly Talent Community.
Put your skills to work.
There are a lot of different light industrial jobs out there. Kelly ® Professional & Industrial recruiters are focused on only offering opportunities with companies that provide competitive pay, safe work environments, and cultures that recognize your value. Whether you're looking for flexible shifts, performance bonuses, or a progressive work culture-we're dedicated to finding the very best opportunities for you.
About Kelly
Work changes everything. And at Kelly, we're obsessed with where it can take you. To us, it's about more than simply accepting your next job opportunity. It's the fuel that powers every next step of your life. It's the ripple effect that changes and improves everything for your family, your community, and the world. Which is why, here at Kelly, we are dedicated to providing you with limitless opportunities to enrich your life-just ask the 300,000 people we employ each year.
Kelly is committed to providing equal employment opportunities to all qualified employees and applicants regardless of race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, age, marital status, pregnancy, genetic information, or any other legally protected status, and we take affirmative action to recruit, employ, and advance qualified individuals with disabilities and protected veterans in the workforce. Requests for accommodation related to our application process can be directed to the Kelly Human Resource Knowledge Center. Kelly complies with the requirements of California's state and local Fair Chance laws. A conviction does not automatically bar individuals from employment. Kelly participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.
Kelly Services is proud to be an Equal Employment Opportunity and Affirmative Action employer. We welcome, value, and embrace diversity at all levels and are committed to building a team that is inclusive of a variety of backgrounds, communities, perspectives, and abilities. At Kelly, we believe that the more inclusive we are, the better services we can provide. Requests for accommodation related to our application process can be directed to Kelly's Human Resource Knowledge Center. Kelly complies with the requirements of California's state and local Fair Chance laws. A conviction does not automatically bar individuals from employment.

Customer Service & Support Specialist

Contract Duration: 12 Months (with potential extension)

Location: On-site Portage, MI

About the Role:

We are seeking a detail-oriented and customer-focused Customer Service & Support Specialist for a 12-month contract position based in Portage, MI. This role plays a vital part in both pre- and post-sales support, handling customer interactions, service order management, and cross-functional collaboration in a fast-paced, tech-driven environment.

Required Qualifications:

• Strong written and verbal communication skills
• Excellent interpersonal and customer service skills
• Ability to work independently and manage multiple tasks efficiently in a fast-paced environment
• Sound judgment and decision-making skills
• Proficiency in Microsoft Outlook, Excel, OneNote, and experience with Power BI reporting

Preferred Qualifications:

• Experience using SAP and Salesforce
• Background in call centers or customer service
• Comfortable working with multiple technologies and systems

Key Responsibilities:

Customer Engagement

• Communicate directly with customers and sales teams via phone and email.
• Address inquiries, resolve issues, and build lasting business relationships.

Pre-Sales Support

• Provide product information including pricing, availability, and literature.
• Influence production and shipping schedules.
• Recommend pricing adjustments and identify upsell opportunities.

Post-Sales Support

• Manage service-related requests including RMAs, warranty claims, invoicing, and delivery tracking.
• Schedule and coordinate repair services and resolve shipping or production issues.

Service Order Management

• Enter and process service orders using SAP and Salesforce.
• Perform data validation and ensure timely, accurate invoicing.

Cross-Functional Collaboration

• Work with internal teams (sales, operations, logistics) to deliver seamless customer service and align with business goals.

Process Compliance

• Follow standard operating procedures and company policies.

Continuous Learning

• Develop expertise in your role and take on additional responsibilities to support team flexibility and growth.

Job Title: Specialist, Technical Customer Support
Location: Portage, MI
Hours/Schedule: 8:00 AM - 5:00 PM Monday, Tuesday, Wednesday, Thursday, Friday
Type: Contract
Responsibilities
Answers phone calls/emails and provide technical support to field engineers, technicians, and product support personnel who are diagnosing, troubleshooting, repairing and debugging equipment. Responds to situations where first-line product support has failed to isolate or fix problems in malfunctioning equipment or software. Reports issues in Salesforce. May be involved in customer training. Provides support to customer/users where the product is highly technical or sophisticated in nature.
Requirements
This is an individual contributor role that requires the use of judgement in applying professional expertise and is expected to work independently with minimal supervision. Roles typically require an extensive amount of practical knowledge gained through experience. Job requires an understanding and application of procedures and concepts of own discipline. The job requires the ability to make judgements based on practice and previous experience. May include hands on troubleshooting and training at local depot.
Benefits
System One offers eligible employees health and welfare benefits coverage options, including medical, dental, vision, spending accounts, life insurance, voluntary plans, and participation in a 401(k) plan.
Ref: #558-Scientific
System One, and its subsidiaries including Joulé, ALTA IT Services, CM Access, TPGS, and MOUNTAIN, LTD., are leaders in delivering workforce solutions and integrated services across North America. We help clients get work done more efficiently and economically, without compromising quality. System One not only serves as a valued partner for our clients, but we offer eligible full-time employees health and welfare benefits coverage options including medical, dental, vision, spending accounts, life insurance, voluntary plans, as well as participation in a 401(k) plan.
System One is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, age, national origin, disability, family care or medical leave status, genetic information, veteran status, marital status, or any other characteristic protected by applicable federal, state, or local law.

**JOIN OUR TEAM!**
Are you looking to be a part of a hospital team that feels like family, while having the support and resources to push your career forward? If so, we would love to connect with you! **VCA Richland is** seeking a skilled Veterinary Assistant to join our one-of-a-kind practice!
We are looking for a motivated individual willing to grow with our team to continue to deliver excellent care and service to our friends in the Richland community.
_Our hospital has been serving the Richland community for over 20 years._
At VCA Richland you can be the **Veterinary Assistant** you have always wanted to be! We have a unique culture in our hospital that values each person's individual skill and personality. There's something special about you and we are excited to learn more!
**Among the reasons to consider joining VCA are:**
- VCA hospitals are former private-practices that retain the spirit that made them successful
- Access to the people and financial resources of a large veterinary community
- Network of 4,500+ doctors, including more than 600 Specialists
- Largest provider of Private Practice Internships and Residencies in the U.S.
- WOOF University, offering abundant CE for Doctors and Technicians
- Robust Clinical Studies program
- Opportunities to give back through strong Shelter partnerships and VCA Charities
**VCA adds value to your compensation package with the following:**
+ Competitive wage- Pay determined by experience level
+ Medical, Dental & Vision insurance
+ Vacation and sick days
+ Paid holidays
+ 401(k)
+ Life, short and Long Term Disability insurance
+ Paid parental leave
**Ready to be part of a team that values a culture of collaboration and fun?** Apply today! We look forward to hearing from you soon.
**If you are a current associate, you will need to apply through our internal career site. Please log into Workday and click on the Jobs Hub app or search for Browse Jobs.**
Benefits: We offer competitive compensation along with a comprehensive benefits package, including medical, dental, vision and paid vacation/sick days, 401(k), generous employee pet discounts and more!
The information in this position description indicates the general nature and level of work to be performed. It is not designed to be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of associates assigned to this job. Management reserves the right to revise the job description or require that other tasks be performed when the circumstances of the job change (for example, emergencies, change in personnel, workload, or technical development)
We are proud to be an Equal Opportunity Employer - Veterans / Disabled. For a complete EEO statement please see our career page at vcacareers.com

The Opportunity

Responsible for preparing the donor, donor area and equipment for the pheresis processors.

You will report to the Assistant Center Manager.

The Role

• Prepares the autopheresis machine for the pheresis process.

• Monitor the donor and the pheresis process, responds to specific alarms or signals that may occur during the process.

• Disconnect the donor when the process is complete.

• Maintain alertness and awareness to any reaction donor may have during or after the pheresis process and notifies appropriate staff.

• Use Personal Digital Assistant (PDA) to record incidents that occur during the pheresis process, such as machine alerts and alarms, volume variances and donor adverse events.

• Use PDA to link equipment and soft goods used in the pheresis process to the appropriate donor.

• Alerts Group Leader or Supervisor of donor flow issues.

• Ensure the accurate recording of donor data in the electronic donor information management system as outlined in the Standard Operating Procedures (SOPs).

• Understand the policies and procedures associated with hyper immune programs at the center if applicable.

• Maintain clean efficient work environment, and ensures sufficient operating supplies and forms are available as needed. Follows all Health Safety & Environmental (HSE) and Occupational Safety and Health Administration (OSHA) policies and procedures. Promotes safety in all actions.

• Maintain confidentiality of all personnel, donor and center information.

• May be cross-trained in other areas to meet the needs of the business.

• Bilingual skills may be required, at the discretion of the organization, to meet the needs of the business.

• Perform job-related duties as assigned.

Your skills and experience

Education

High school diploma or equivalent required

Experience

• Minimum of three (3) months' work experience, preferably in medical or health provider environment or equivalent combination of education and experience

• Will perform basic math calculations

Working Conditions

(physical & mental requirements)

• Understand, remember and apply oral and/or written instructions

• Understand and follow basic instructions and guidelines

• Must be able to see and speak with customers and observe equipment operation.

• Occasionally perform tasks while standing and walking up to 100% of time

• Reach, bend, kneel and have high level of manual dexterity

• Occasionally be required to lift and carry up to 25 pounds

• Fast paced environment with frequent interruptions

• Frequently exposed to hazardous chemicals, extreme temperatures and to blood borne pathogens · Required to wear Personal Protective Equipment while performing specific tasks or in certain areas

• Required to work overtime and extended hours to support center operational needs

Our Benefits

CSL offers the following benefits for this full-time position: Options for health care benefits, including choices of plans for medical, dental, and vision, prescription drug coverage; Company-provided basic life insurance and Short- and Long-Term Disability; the option to participate in CSL's 401(k) Savings Program; Paid Time Off (PTO) for use in connection with vacations, illness, and other personal business; and paid observed holidays as designated by the Company. For more information on CSL Plasma benefits visit .

About CSL Plasma

CSL Plasma ( operates one of the world's largest and most sophisticated plasma collection networks, with over 350 plasma collection centers in the U.S., Europe and China. Headquartered in Boca Raton, Florida, CSL Plasma is a subsidiary of CSL Behring ( , a global biotherapeutics business and a member of CSL. Plasma collected at CSL Plasma facilities is used by CSL Behring for the sole purpose of manufacturing lifesaving plasma-derived therapies for people in more than 100 countries. The parent company, CSL ( , headquartered in Melbourne, Australia, employs 32,000 people.

We want CSL to reflect the world around us

At CSL, Inclusion and Belonging is at the core of our mission and who we are. It fuels our innovation day in and day out. By celebrating our differences and creating a culture of curiosity and empathy, we are able to better understand and connect with our patients and donors, foster strong relationships with our stakeholders, and sustain a diverse workforce that will move our company and industry into the future. Learn more Inclusion and Belonging | CSL ( .

Do work that matters at CSL Plasma!

R-

CSL makes all employment decisions without regard to race, color, religion, national origin, ancestry, age, sex, gender, pregnancy, disability, marital status, sexual orientation, gender identity, genetic information, military status, protected veteran status (specifically status as a disabled veteran, recently separated veteran, armed forces service medal veteran, or active duty wartime or campaign badge veteran) or other classification protected by applicable US federal, state or local law. CSL complies with all applicable employment laws, including but not limited to Title VII of the Civil Rights Act of 1964, the Americans with Disabilities Act, the Fair Labor Standards Act, and the Immigration Reform and Control Act.

**The Opportunity**
Responsible for preparing the donor, donor area and equipment for the pheresis processors.
You will report to the Assistant Center Manager.
**The Role**
+ Prepares the autopheresis machine for the pheresis process.
+ Monitor the donor and the pheresis process, responds to specific alarms or signals that may occur during the process.
+ Disconnect the donor when the process is complete.
+ Maintain alertness and awareness to any reaction donor may have during or after the pheresis process and notifies appropriate staff.
+ Use Personal Digital Assistant (PDA) to record incidents that occur during the pheresis process, such as machine alerts and alarms, volume variances and donor adverse events.
+ Use PDA to link equipment and soft goods used in the pheresis process to the appropriate donor.
+ Alerts Group Leader or Supervisor of donor flow issues.
+ Ensure the accurate recording of donor data in the electronic donor information management system as outlined in the Standard Operating Procedures (SOPs).
+ Understand the policies and procedures associated with hyper immune programs at the center if applicable.
+ Maintain clean efficient work environment, and ensures sufficient operating supplies and forms are available as needed. Follows all Health Safety & Environmental (HSE) and Occupational Safety and Health Administration (OSHA) policies and procedures. Promotes safety in all actions.
+ Maintain confidentiality of all personnel, donor and center information.
+ May be cross-trained in other areas to meet the needs of the business.
+ Bilingual skills may be required, at the discretion of the organization, to meet the needs of the business.
+ Perform job-related duties as assigned.
**Your skills and experience**
**Education**
High school diploma or equivalent required
**Experience**
+ Minimum of three (3) months' work experience, preferably in medical or health provider environment or equivalent combination of education and experience
+ Will perform basic math calculations
**Working Conditions**
(physical & mental requirements)
+ Understand, remember and apply oral and/or written instructions
+ Understand and follow basic instructions and guidelines
+ Must be able to see and speak with customers and observe equipment operation.
+ Occasionally perform tasks while standing and walking up to 100% of time
+ Reach, bend, kneel and have high level of manual dexterity
+ Occasionally be required to lift and carry up to 25 pounds
+ Fast paced environment with frequent interruptions
+ Frequently exposed to hazardous chemicals, extreme temperatures and to blood borne pathogens · Required to wear Personal Protective Equipment while performing specific tasks or in certain areas
+ Required to work overtime and extended hours to support center operational needs
**Our Benefits**
CSL offers the following benefits for this full-time position: Options for health care benefits, including choices of plans for medical, dental, and vision, prescription drug coverage; Company-provided basic life insurance and Short- and Long-Term Disability; the option to participate in CSL's 401(k) Savings Program; Paid Time Off (PTO) for use in connection with vacations, illness, and other personal business; and paid observed holidays as designated by the Company. For more information on CSL Plasma benefits visit .
**About CSL Plasma**
CSL Plasma ( operates one of the world's largest and most sophisticated plasma collection networks, with over 350 plasma collection centers in the U.S., Europe and China. Headquartered in Boca Raton, Florida, CSL Plasma is a subsidiary of CSL Behring ( , a global biotherapeutics business and a member of CSL. Plasma collected at CSL Plasma facilities is used by CSL Behring for the sole purpose of manufacturing lifesaving plasma-derived therapies for people in more than 100 countries. The parent company, CSL ( , headquartered in Melbourne, Australia, employs 32,000 people.
**We want CSL to reflect the world around us**
At CSL, Inclusion and Belonging is at the core of our mission and who we are. It fuels our innovation day in and day out. By celebrating our differences and creating a culture of curiosity and empathy, we are able to better understand and connect with our patients and donors, foster strong relationships with our stakeholders, and sustain a diverse workforce that will move our company and industry into the future. Learn more Inclusion and Belonging | CSL ( .
**Do work that matters at CSL Plasma!**
R-
CSL makes all employment decisions without regard to race, color, religion, national origin, ancestry, age, sex, gender, pregnancy, disability, marital status, sexual orientation, gender identity, genetic information, military status, protected veteran status (specifically status as a disabled veteran, recently separated veteran, armed forces service medal veteran, or active duty wartime or campaign badge veteran) or other classification protected by applicable US federal, state or local law. CSL complies with all applicable employment laws, including but not limited to Title VII of the Civil Rights Act of 1964, the Americans with Disabilities Act, the Fair Labor Standards Act, and the Immigration Reform and Control Act.