171 Customer Service Representatives jobs in Punta Gorda

. CSI Companies are looking for a Call Center Quality Specialist to join the team of a prestigious healthcare organization in Fort Myer, FL! The CSI Companies understands that an attractive benefits package is important for recruiting above-average candidates. While on contract, we offer a benefits package that includes weekly pay, direct deposit, multiple healthcare plans (Vision, Dental, Disability options, Holiday Pay, & Paid Time Off) if eligible Status: Contract to permanent Pay: $20-26+/hour (depending on experience) Schedule: Standard hours In office Job Duties: Oversee quality of incoming and outgoing calls Keep up to date of the contact service industry and implement the best practices Make patient satisfaction a top priority in day-to-day interactions Ability to deliver quality satisfaction to patients in a time-critical environment Contributes to customer and client listening programs to spot customer needs and expectations Determine strengths and weaknesses in call performance Requirements: Minimum of 2 years of call quality experience required Call center experience (preferred) Strong verbal and written communications Above par presentation skills Ability to quickly adapt to changing needs HS Diploma or equivalent (required) Interested? Apply now! Our client is actively interviewing and looking to make an offer very soon!

• Competitive salary
• Health insurance
• Opportunity for advancement
• Paid time off
• 401(k)
• Training & development

• Identify, troubleshoot, and document user issues to resolution, while maintaining superior customer satisfaction.
• Work with end users to resolve reactive support requests. These issues will be related to Windows servers and desktops, Microsoft cloud services including Microsoft 365 and Azure, firewalls, managed switches, and LAN/WAN connectivity issues.
• Work to resolve proactive alerts and monitors generated by the NOC. These issues will be related to backups, viruses, impending hardware failures, licensing issues and more.
• Manage your daily ticket queues and schedule to ensure all assigned tickets are resolved and responded to within preapproved targets.
• Communicate with customers as required: keeping them informed of incident progress, notifying them of impending changes or agreed outages.
• Improve customer service, perception, and satisfaction.
• Effectively communicate the scope of work for all hourly clients.
• Work in a team and communicate effectively.
• Escalate service or project issues that cannot be completed within agreed service levels.
• Develop in-depth knowledge of the service catalog and how it relates to customer's needs.
• Document internal processes and procedures related to duties and responsibilities.
• Responsible for entering time and expenses in AutoTask as it occurs.
• Adheres to TeamLogic IT's HIPAA and information security policies.
• All other duties as assigned.

• Skilled/Experienced proficiency in and ability to troubleshoot:
• Windows 10 and 11 Operating Systems
• Workstation and Server Hardware
• Printer and Multi-function devices and technologies
• Standard Windows Applications.
• Microsoft Office Suite
• Email and Mobile Device connectivity
• Basic proficiency in and the ability to troubleshoot:
• Mac OS troubleshooting
• IPv4 and IPv6 technologies
• LAN/WAN connectivity issues
• Hyper-V, vSphere, Citrix, SQL, and Terminal Services
• Active Directory
• Windows Server2008- 2022
• VPN connectivity troubleshooting and configuration (Cisco, SonicWall, OpenVPN, IPSec)
• Microsoft 365 and Microsoft Azure

• High School Diploma or GED (Two years college or equivalent work experience preferred).

• Two years working in a Technical Support/Service Desk environment preferred.

• CompTIA A+ or Equivalent required.
• CompTIA Network+ or Equivalent preferred.

• Competitive salary
• Health insurance
• Paid time off
• 401(k)
• Opportunity for advancement
• Training & development

• Identify, troubleshoot and document user issues to resolution, while maintaining superior customer satisfaction
• Work with end users to resolve reactive support requests. These issues will be related to Windows servers and desktops, Microsoft cloud services (Microsoft 365 and Azure), Remote Desktop Services, firewalls, managed switches, LAN/WAN connectivity issues.
• Work to resolve proactive alerts and monitors generated by the NOC. These issues will be related to backups, viruses, impending hardware failures, licensing issues and more.
• Manage Line of Business software updates and upgrades when appropriate and coordinate with vendor support where necessary to support software on servers and end-user devices.
• Manage software as a service licensing and accounts for customers when appropriate.
• Manage your daily ticket queues and schedule to ensure all assigned tickets are resolved and responded to within preapproved targets.
• Advanced utilization of RMM Software, AutoTask PSA, IT Glue and other service-specific tools and technologies to deliver onsite and remote user support services.
• Communicate with customers as required: keeping them informed of incident progress, notifying them of impending changes or agreed outages.

• Windows 10 and 11 Operating Systems
• Workstation and Server Hardware
• Printer and Multi-function devices and technologies
• Standard Windows Applications
• Microsoft Office Suite
• Email and Mobile Device connectivity
• Microsoft 365
  IPv4 and IPv6 technologies
• LAN/WAN connectivity issues

• Mac OS troubleshooting
• Microsoft Azure
• Hyper-V, vSphere, Citrix, SQL, and Terminal Services
• Active Directory
• Windows Server2008- 2022
• VPN connectivity troubleshooting and configuration (Cisco, SonicWall, OpenVPN, IPSec)
• MDM Solutions

• High School Diploma or GED (Two years college or equivalent work experience preferred).

• Five or more years of related experience.
• Three+ years working in an MSP Technical Support/Service Desk environment preferred.

• Professional IT Certifications, such as: Microsoft MCP, MCSA, or MCSE, Citrix CCEA or CCIA, Cisco CCNA, or VMware VCP.
• CompTIA Network+ required.
• CompTIA Security+ preferred.
• Valid Florida Driver License and must have a clean driving record.

Benefits:

Competitive salary

Health insurance

Opportunity for advancement

Paid time off

401(k)

Training & development

Company Overview

If you have a background and skillset for IT and a determined mindset to overcome any obstacle, you’ll enjoy being part of TeamLogic IT. Our team exhibits a deep-seated need to expand boundaries, flex know-how and resolve challenges with smart solutions. That’s a good thing since technology is always advancing, creating an environment that’s fast-paced and dynamic. When you work for a local office, you’re part of a bigger entity that fosters team collaboration among hundreds of technicians across North America.

Position Summary

Support Engineers handle Tier 1 and Tier 2 service requests both remotely and onsite. They troubleshoot technical issues, answer service desk calls, and escalate problems when needed. Responsibilities include maintaining a healthy ticket queue, logging time and notes in real-time, and managing their daily schedule.

Responsibilities

Identify, troubleshoot, and document user issues to resolution, while maintaining superior customer satisfaction.

Work with end users to resolve reactive support requests. These issues will be related to Windows servers and desktops, Microsoft cloud services including Microsoft 365 and Azure, firewalls, managed switches, and LAN/WAN connectivity issues.

Work to resolve proactive alerts and monitors generated by the NOC. These issues will be related to backups, viruses, impending hardware failures, licensing issues and more.

Manage your daily ticket queues and schedule to ensure all assigned tickets are resolved and responded to within preapproved targets.

Communicate with customers as required: keeping them informed of incident progress, notifying them of impending changes or agreed outages.

Improve customer service, perception, and satisfaction.

Effectively communicate the scope of work for all hourly clients.

Work in a team and communicate effectively.

Escalate service or project issues that cannot be completed within agreed service levels.

Develop in-depth knowledge of the service catalog and how it relates to customer’s needs.

Document internal processes and procedures related to duties and responsibilities.

Responsible for entering time and expenses in AutoTask as it occurs.

Adheres to TeamLogic IT's HIPAA and information security policies.

All other duties as assigned.

Required Technical Skills

Skilled/Experienced proficiency in and ability to troubleshoot:

Windows 10 and 11 Operating Systems

Workstation and Server Hardware

Printer and Multi-function devices and technologies

Standard Windows Applications.

Microsoft Office Suite

Email and Mobile Device connectivity

Basic proficiency in and the ability to troubleshoot:

Mac OS troubleshooting

IPv4 and IPv6 technologies

LAN/WAN connectivity issues

Hyper-V, vSphere, Citrix, SQL, and Terminal Services

Active Directory

Windows Server2008– 2022

VPN connectivity troubleshooting and configuration (Cisco, SonicWall, OpenVPN, IPSec)

Microsoft 365 and Microsoft Azure

Education

High School Diploma or GED (Two years college or equivalent work experience preferred).

Experience

Two years working in a Technical Support/Service Desk environment preferred.

Certifications and Licenses

CompTIA A+ or Equivalent required.

CompTIA Network+ or Equivalent preferred.

This franchise is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee. All inquiries about employment at this franchisee should be made directly to the franchise location, and not to TeamLogic IT Corporate.

Benefits:

Competitive salary

Health insurance

Paid time off

401(k)

Opportunity for advancement

Training & development

Company Overview

If you have a background and skillset for IT and a determined mindset to overcome any obstacle, you’ll enjoy being part of TeamLogic IT. Our team exhibits a deep-seated need to expand boundaries, flex know-how and resolve challenges with smart solutions. That’s a good thing since technology is always advancing, creating an environment that’s fast-paced and dynamic. When you work for a local office, you’re part of a bigger entity that fosters team collaboration among hundreds of technicians across North America.

Position Summary

Systems Engineers support incoming service requests both remotely and onsite. They troubleshoot technical issues, handle Level 1 escalations, assist with projects, and escalate problems as needed. This role involves answering service desk calls and working both independently and within a team.

Responsibilities

Identify, troubleshoot and document user issues to resolution, while maintaining superior customer satisfaction

Work with end users to resolve reactive support requests. These issues will be related to Windows servers and desktops, Microsoft cloud services (Microsoft 365 and Azure), Remote Desktop Services, firewalls, managed switches, LAN/WAN connectivity issues.

Work to resolve proactive alerts and monitors generated by the NOC. These issues will be related to backups, viruses, impending hardware failures, licensing issues and more.

Manage Line of Business software updates and upgrades when appropriate and coordinate with vendor support where necessary to support software on servers and end-user devices.

Manage software as a service licensing and accounts for customers when appropriate.

Manage your daily ticket queues and schedule to ensure all assigned tickets are resolved and responded to within preapproved targets.

Advanced utilization of RMM Software, AutoTask PSA, IT Glue and other service-specific tools and technologies to deliver onsite and remote user support services.

Communicate with customers as required: keeping them informed of incident progress, notifying them of impending changes or agreed outages.

Required Technical Skills

Advanced proficiency in and ability to troubleshoot:

Windows 10 and 11 Operating Systems

Workstation and Server Hardware

Printer and Multi-function devices and technologies

Standard Windows Applications

Microsoft Office Suite

Email and Mobile Device connectivity

Microsoft 365 IPv4 and IPv6 technologies

LAN/WAN connectivity issues

Skilled/Experienced proficiency in and the ability to troubleshoot:

Mac OS troubleshooting

Microsoft Azure

Hyper-V, vSphere, Citrix, SQL, and Terminal Services

Active Directory

Windows Server2008– 2022

VPN connectivity troubleshooting and configuration (Cisco, SonicWall, OpenVPN, IPSec)

MDM Solutions

Education

High School Diploma or GED (Two years college or equivalent work experience preferred).

Experience

Five or more years of related experience.

Three+ years working in an MSP Technical Support/Service Desk environment preferred.

Certifications and Licenses

Professional IT Certifications, such as: Microsoft MCP, MCSA, or MCSE, Citrix CCEA or CCIA, Cisco CCNA, or VMware VCP.

CompTIA Network+ required.

CompTIA Security+ preferred.

Valid Florida Driver License and must have a clean driving record.

This franchise is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee. All inquiries about employment at this franchisee should be made directly to the franchise location, and not to TeamLogic IT Corporate.