171 Customer Service Representatives jobs in Purcellville

Client Relations Manager - Real Estate

EmpowerHome Team

Location: On-Site | Chantilly, VA

Are you a natural leader who thrives on organization, accountability, and results? Do you love managing projects, people, and processes to create world-class client experiences? If so, the EmpowerHome Team , ranked among the Top 10 Real Estate Teams in the Nation (RealTrends 2024) , is seeking a Client Relations Manager / Real Estate Operations Manager to join our high-performing Chantilly, VA office.

This is an exciting leadership opportunity for someone who’s detail-oriented, thrives in a fast-paced environment, and wants to play a key management role in the success of one of the most recognized real estate brands in the nation.

In this role, you’ll oversee the entire lifecycle of the listing process — from property preparation to closing — ensuring clients receive a 5-star experience at every stage. You’ll serve as a key leader who coordinates internal team members, agents, and vendors to deliver seamless operations and exceptional results.

Compensation:

$55,000

Responsibilities:

• Project Management: Lead the execution of property prep, staging, photography, and showings while managing timelines and vendor coordination
• Team Leadership: Oversee the listing coordination team, ensuring accountability, communication, and operational efficiency across all active listings
• Marketing Oversight: Collaborate with the marketing department to ensure every listing is showcased with top-quality descriptions, visuals, and digital promotion across MLS, social media, and real estate platforms
• Client Relationship Management: Serve as the main point of contact for sellers, delivering proactive communication, updates, and high-level service from pre-listing to under contract
• Systems & Compliance: Maintain accurate CRM and MLS records, oversee listing documentation, and ensure compliance with company standards and industry regulations
• Operational Excellence: Continuously refine processes, identify efficiencies, and uphold EmpowerHome’s standards of excellence and integrity

Qualifications:

• Experience in real estate operations, listing coordination, or project management (preferred)
• Strong leadership and organizational skills — able to manage multiple projects simultaneously
• Excellent communication and problem-solving skills
• Tech-savvy , with experience in Microsoft Office, CRM systems, and MLS platforms
• Self-motivated, collaborative, and passionate about team culture and client experience
• Calm under pressure, solutions-focused, and committed to continuous improvement

About Company

Why Join EmpowerHome?

• Ranked by RealTrends 2024 as the #8 Real Estate Team in the Nation by Sales Volume
• The #1 Female-Led Real Estate Team in the U.S.
• A culture built on integrity, service, and growth — where your contributions truly matter
• A nationally recognized team with world-class training, systems, and leadership support
• The opportunity to grow your career in a fast-growing, mission-driven real estate organization

If you’re ready to bring your expertise to a high-energy, high-performance real estate team where your work truly matters, apply today!

Submit your resume to be considered.

Take note: This is an on-site position with a 5-day office requirement

#WHRE2

Compensation details: Yearly Salary

PI919c3a70f

Arlluk Technology Solutions, LLC a Koniag Government Services company, is seeking a Help Desk Technician with a Top-Secret clearance to support ATS and our government customer in Winchester, VA.
We offer competitive compensation and an extraordinary benefits package including health, dental and vision insurance, 401K with company matching, flexible spending accounts, paid holidays, three weeks paid time off, and more.
This position is for a Help Desk Technician to support the FBI's Information Management Division by applying technical skills to support a dispersed user base. The technician will be responsible for providing input into the weekly report and applying analysis to the identified issues to help drive business decisions. This technician will also be an integral part of the team in providing support to the user base.
**Essential Functions, Responsibilities & Duties may include, but are not limited to:**
+ Deliver quality help desk support services to a geographically dispersed customer base
+ Document, diagnose, escalate and/or resolve trouble tickets related to user access, business process, or user training.
+ Communicate frequently with system users, via email, phone and face to face in an effort to understand and resolve their tickets
+ Act as a liaison to escalate and monitor issues between the government analysts and Tier 3 and 4
+ Document agency business rules and standard operating procedures
+ Perform additional duties as assigned
+ Produce and provide analysis for weekly reports
**Requirements:**
**Education:**
+ Associate's degree preferably in an IT related discipline
+ 2-4 years of experience supporting custom applications
+ Experience providing user support and training to a user base
+ Excellent communication, customer service and organizational skills
+ Must be fully fluent in MS Office applications, including Outlook, Word and Excel
**Clearance Requirement:**
+ Top Secret Security Clearance
**Work Experience, Knowledge, Skills & Abilities:**
+ Bachelor's degree preferably in an IT related discipline
+ 3-5 years of experience supporting custom applications
+ Experience providing user support and training to a user base
+ Excellent communication, customer service and organizational skills
+ Must be fully fluent in MS Office applications, including Outlook, Word and Excel
**Our Equal Employment Opportunity Policy**
The company is an equal opportunity employer. The company shall not discriminate against any employee or applicant because of race, color, religion, creed, ethnicity, sex, sexual orientation, gender or gender identity (except where gender is a bona fide occupational qualification), national origin or ancestry, age, disability, citizenship, military/veteran status, marital status, genetic information or any other characteristic protected by applicable federal, state, or local law. We are committed to equal employment opportunity in all decisions related to employment, promotion, wages, benefits, and all other privileges, terms, and conditions of employment.
The company is dedicated to seeking all qualified applicants. If you require an accommodation to navigate or apply for a position on our website, please get in touch with Heaven Wood via e-mail or by calling to request accommodations.
_Koniag Government Services (KGS) is an Alaska Native Owned corporation supporting the values and traditions of our native communities through an agile employee and corporate culture that delivers Enterprise Solutions, Professional Services and Operational Management to Federal Government Agencies. As a wholly owned subsidiary of Koniag, we apply our proven commercial solutions to a deep knowledge of Defense and Civilian missions to provide forward leaning technical, professional, and operational solutions. KGS enables successful mission outcomes for our customers through solution-oriented business partnerships and a commitment to exceptional service delivery. We ensure long-term success with a continuous improvement approach while balancing the collective interests of our customers, employees, and native communities. For more information, please visit_ _ _._
**_Equal Opportunity Employer/Veterans/Disabled. Shareholder Preference in accordance with Public Law 88-352_**
**Job Details**
**Job Function** **Help Desk Support Tech**
**Pay Type** **Salary**

**Req ID:** RQ
**Type of Requisition:** Regular
**Clearance Level Must Be Able to Obtain:** Top Secret SCI + Polygraph
**Public Trust/Other Required:** None
**Job Family:** Technical Support Services
**Skills:**
Active Directory (AD),Help Desk Support,Technical Support
**Certifications:**
Security CE + - Comptia CERT - Comptia CERT
**Experience:**
1 + years of related experience
**US Citizenship Required:**
Yes
**Job Description:**
We are GDIT. The people supporting and securing
some of the most complex government, defense,
and intelligence projects across the country. We
ensure today is safe and tomorrow is smarter. Our
work has meaning and impact on the world around
us, but also on us, and that's important.
GDIT is your place. You make it your own by
embracing autonomy, seizing opportunity, and
being trusted to deliver your best every day.
We think. We act. We deliver. There is no
challenge we can't turn into opportunity. And our
work depends on a **Help Desk Technician** joining our team to
support **our government client's** activities in the Northern Virginia locations.
**At GDIT, people are our differentiator.** As a **Help Desk Technician** supports and
manages the responsibilities of the successful completion of all tasks in assigned projects.
+ Provides technical support and troubleshooting to network, desktop, and/or systems hardware and software.
+ Screens, refers and diagnoses internal inquiries and work requests as they relate to maintenance of personal computers and related systems.
+ Assists with the installation, configuration, and upgrade of computer hardware and software.
+ Provides end-user software troubleshooting and support.
+ Applies basic diagnostic techniques to identify problems, investigate causes, and recommend solutions.
+ Provides troubleshooting and support.
+ Assists in the administration of e-mail systems.
+ Provides phone and help-desk support for local and off-site users.
+ Maintains current knowledge of relevant technology as assigned.
+ Participates in special projects as required.
WHAT YOU'LL NEED TO SUCCEED:
Requires a AA/AS. 3+ years of directly related experience supporting help desk operations or customer service.
Must possess appropriate and current DoD Information Assurance (IA) Certification to be considered for employment; either valid CompTIA A+ CE, CompTIA Network+ CE, CompTIA Security+ CE, Systems Security Certified Practitioner (SSCP), OR Cisco Certified Network Associate (CCNA)-Security. CompTIA Security+ CE is the preferred certification. In addition must attain the required DoD 8570 Computing Environment (CE) Training within six (6) months of Hire Date.
GDIT IS YOUR PLACE:
● Full-flex work week to own your priorities at work and at home
● 401K with company match
● Comprehensive health and wellness packages
● Internal mobility team dedicated to helping you own your career
● Professional growth opportunities including paid education and certifications
● Cutting-edge technology you can learn from
● Rest and recharge with paid vacation and holidays
The likely hourly rate for this position is between $25.92 - $35.08. This is not, however, a guarantee of compensation or salary. Rather, salary will be set based on experience, geographic location and possibly contractual requirements and could fall outside of this range.
Our benefits package for all US-based employees includes a variety of medical plan options, some with Health Savings Accounts, dental plan options, a vision plan, and a 401(k) plan offering the ability to contribute both pre and post-tax dollars up to the IRS annual limits and receive a company match. To encourage work/life balance, GDIT offers employees full flex work weeks where possible and a variety of paid time off plans, including vacation, sick and personal time, holidays, paid parental, military, bereavement and jury duty leave. To ensure our employees are able to protect their income, other offerings such as short and long-term disability benefits, life, accidental death and dismemberment, personal accident, critical illness and business travel and accident insurance are provided or available. We regularly review our Total Rewards package to ensure our offerings are competitive and reflect what our employees have told us they value most.
We are GDIT. A global technology and professional services company that delivers consulting, technology and mission services to every major agency across the U.S. government, defense and intelligence community. Our 30,000 experts extract the power of technology to create immediate value and deliver solutions at the edge of innovation. We operate across 50 countries worldwide, offering leading capabilities in digital modernization, AI/ML, Cloud, Cyber and application development. Together with our clients, we strive to create a safer, smarter world by harnessing the power of deep expertise and advanced technology.
Join our Talent Community to stay up to date on our career opportunities and events at Opportunity Employer / Individuals with Disabilities / Protected Veterans

ManTech seeks a motivated, career and customer-oriented **Desktop Support Services Help Desk Lead** to join our team in **Washington, DC.** This is a hybrid position with 4 days onsite and 1 day remote.
The **Desktop Support Services Help Desk Lead** oversees the help desk operations and support under the task order, ensuring proper integration, efficient operations, coordination, maintained urgency, and execution of activities to support help desk operations and services to the DHS customers. This position will work closely with the customer stakeholders, project managers, and other team members to ensure efficient and effective support assisting to deconflict resource allocation issues providing efficient help desk support and services to the enterprise. Review and provide recommendations for processes continuous improvement.
**Responsibilities include but are not limited to:**
+ Maintain high performance levels for service-related processes, and implementing improvement activities wherever necessary
+ Provide guidance, leadership and oversight for services and support optimizing help desk activities to rapidly and effectively respond to and resolve critical incidents, coordinating with resolution parties, and establishing effective communication between stakeholders
+ Identify, investigate, and analyze processes and activities, leading and mentoring team members to continuously improve help desk services and processes
+ Work closely with other teams and stakeholders to maintain focus on key requirements and support to DHS customers
+ Take accountability for help desk operations performance, meeting customer expectations, and driving future improvements focusing on critical issues and driving teams to meet or exceed requirements
+ Maintain focus on metrics, review and track ticket processes working closely with functional leads ensuring effective tracking, actions, and efficient closure of tickets
**Minimum Qualifications:**
+ Bachelor of Science (BS) degree.
+ 10+ years of relevant experience in service desk or program management.
+ 4+ years of hands-on leadership experience in service desk support and operations.
+ One of the following certifications is required: ITIL Certification, Security+, PMP Certification
**Preferred Qualifications:**
+ Help Desk Institute (HDI) certification
+ Familiarity with Agile methodologies
+ Experience with ServiceNow, JIRA, and MS Office suite (beyond Excel/PowerPoint)
+ Prior or current experience working with or supporting the Department of Homeland Security (DHS)
**Clearance Requirements:**
+ Active Secret with eligibility for Top Secret
+ Must be able to pass DHS suitability
**Physical Requirements:**
+ The person in this position must be able to remain in a stationary position 50% of the time. Occasionally move about inside the office to access file cabinets, office machinery, or to communicate with co-workers, management, and customers, via email, phone, and or virtual communication, which may involve delivering presentations
+ Ability to travel to DHS locations within CONUS and OCONUS as required
ManTech International Corporation, as well as its subsidiaries proactively fulfills its role as an equal opportunity employer. We do not discriminate against any employee or applicant for employment. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
If you are a qualified individual with a disability and require a reasonable accommodation to apply for a position with ManTech through its online applicant system, please email us at and provide your name and contact information.

Description:
You will be responding to inquiries and requests from members and other individuals within a 24/7 high volume, structured contact center operation.
What You'll Do:
+ Be the first point of contact for members, answering questions and handling requests in a fast-paced, 24/7 contact center.
+ Share helpful information about products and services with confidence and clarity.
+ Use multiple systems smoothly while actively listening and engaging with members to create a great experience.
+ Handle everyday transactions like savings, checking, loans, credit cards, and IRAs.
+ Recommend services that match members' needs and build positive connections.
Pay and Benefits
The pay range for this position is $19.50 - $19.50/hr.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:
- Medical, dental & vision - Critical Illness, Accident, and Hospital - 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available - Life Insurance (Voluntary Life & AD&D for the employee and dependents) - Short and long-term disability - Health Spending Account (HSA) - Transportation benefits - Employee Assistance Program - Time Off/Leave (PTO, Vacation or Sick Leave)
Workplace Type
This is a hybrid position in Winchester,VA.
Application Deadline
This position is anticipated to close on Oct 10, 2025.
h4>About TEKsystems:
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
About TEKsystems and TEKsystems Global Services
We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.
The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

Description:
You will be responding to inquiries and requests from members and other individuals within a 24/7 high volume, structured contact center operation.
What You'll Do:
+ Be the first point of contact for members, answering questions and handling requests in a fast-paced, 24/7 contact center.
+ Share helpful information about products and services with confidence and clarity.
+ Use multiple systems smoothly while actively listening and engaging with members to create a great experience.
+ Handle everyday transactions like savings, checking, loans, credit cards, and IRAs.
+ Recommend services that match members' needs and build positive connections.
Pay and Benefits
The pay range for this position is $19.50 - $19.50/hr.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:
- Medical, dental & vision - Critical Illness, Accident, and Hospital - 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available - Life Insurance (Voluntary Life & AD&D for the employee and dependents) - Short and long-term disability - Health Spending Account (HSA) - Transportation benefits - Employee Assistance Program - Time Off/Leave (PTO, Vacation or Sick Leave)
Workplace Type
This is a hybrid position in Winchester,VA.
Application Deadline
This position is anticipated to close on Oct 10, 2025.
h4>About TEKsystems:
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
About TEKsystems and TEKsystems Global Services
We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.
The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

Description:
You will be responding to inquiries and requests from members and other individuals within a 24/7 high volume, structured contact center operation.
What You'll Do:
+ Be the first point of contact for members, answering questions and handling requests in a fast-paced, 24/7 contact center.
+ Share helpful information about products and services with confidence and clarity.
+ Use multiple systems smoothly while actively listening and engaging with members to create a great experience.
+ Handle everyday transactions like savings, checking, loans, credit cards, and IRAs.
+ Recommend services that match members' needs and build positive connections.
Pay and Benefits
The pay range for this position is $19.50 - $19.50/hr.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:
- Medical, dental & vision - Critical Illness, Accident, and Hospital - 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available - Life Insurance (Voluntary Life & AD&D for the employee and dependents) - Short and long-term disability - Health Spending Account (HSA) - Transportation benefits - Employee Assistance Program - Time Off/Leave (PTO, Vacation or Sick Leave)
Workplace Type
This is a hybrid position in Winchester,VA.
Application Deadline
This position is anticipated to close on Oct 10, 2025.
h4>About TEKsystems:
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
About TEKsystems and TEKsystems Global Services
We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.
The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

**Call Center Supervisor (4763)**
Location **Martinsburg, WV**
Job Code **4763**
# of Openings **1**
Apply Now ( Harbor** **,** a subsidiary of Three Saints Bay, LLC, and a Federal Government Contractor industry leader, is seeking a **Call Center Supervisor.**
**POSITION RESPONSIBILITIES:**
+ Serve as the primary point of contact for managing all contractor personnel assigned to the contact center support services, ensuring seamless execution of customer service operations in accordance with the contract's Performance Work Statement (PWS).
+ Responsible for overseeing a team of customer service representatives, ensuring they meet performance standards such as responding to an average of 1,550 daily contacts (e.g., calls, emails, chats) with a 90% service level within 60 seconds and a 5% or lower abandoned call rate, while maintaining professionalism and accuracy standards.
+ Coordinates daily workflows, assigns tasks based on skill levels (e.g., Level 1, 2, or 3 personnel), and monitors team performance using tools like the Avaya Aura Contact Center and MMLD databases, providing weekly and monthly progress reports to the Contracting Officer and Contracting Officer Representative.
+ Ensure personnel are trained and certified, including HIPAA compliance for medical-related queries and Section 508 accessibility standards, scheduling at least one hour of weekly training and coordinating with government-provided training resources to maintain proficiency.
+ Facilitate communication between the contractor team and government stakeholders, conducting regular status meetings with the COR (at least monthly, or as requested) to discuss progress, resolve technical issues, and present deliverables.
+ Maintain a Quality Control Plan (QCP), detailing inspection schedules, corrective actions, and the qualifications of quality control personnel, ensuring compliance with ISO 9001:2000 standards.
+ Manage personnel security requirements, ensuring all employees complete SF-85P forms, eQIP submissions, and CAC applications through the DoD Contractor Verification System, returning CACs and government property on the same day an employee departs. **POSITION REQUIREMENTS:**
+ 2 years of supervisory experience working with ISO 9001:2000 quality standards systems (QSS)
+ 2 years of contact center management experience; or 5 years of experience working within a contact center environment.
VEVRAA Federal Contractor
Three Saints Bay, LLC and its subsidiaries offer a team-oriented working environment and the opportunity to work with exceptional, dedicated industry professionals. We offer our employees a comprehensive benefits package and the opportunity to take part in exciting projects with government and commercial clients, both domestic and international.
We are an Equal Opportunity Employer. We invite resumes from all interested parties without regard to race, color, sex, sexual preference, religion, creed, national origin, age, genetic information, marital or veteran status, disability, or any other category protected by federal, state, or local law.

Consumer Loan 11/10 100% Onsite until released to hybrid schedule: Nesting 12/11- 12/24
Training hours: 9:00am - 5:30pm
Normal shifts available after training: Sun - Fri OR Mon - Sat FLEX: 11:00am - 8:30pm | 11:30am - 9:00pm | 12:00pm - 9:30pm | 12:30pm - 10:00pm | 1:00pm - 10:30pm
Scope
+ This position involves taking back-to-back inbound calls, sitting at a desk, working on a computer, navigating two monitors and several programs to assist members with checking & saving account requests.
+ Company is looking for individuals who are dependable and committed to quickly resolving needs while providing excellent service to company account holders.
Once hybrid:
+ Cannot use satellite, hot spots, wireless point to point, extenders, WiFi, or pay-per-data services. The equipment will not function consistently or with sufficient quality on these services/methods.
+ Minimum of 50 mbps download speed and 25 mbps upload speed
+ Ethernet connection is required
+ Ability to setup and install workstation equipment within 8-12 feet of modem/router. Workstation must be plugged directly into router with the cables provided by the company. Two ports are needed for one workstation setup.
+ Do not attempt to use a longer cable --- equipment will not work satisfactorily. Internet service providers will install additional hard-wired connections in desired locations upon request; any associated expense is not provided or reimbursed by the client.
+ Your desk must have adequate space for two monitors, a phone, keyboard and mouse.
+ Workspace must be free of distractions. (family members, children, barking dogs, TV etc.)
+ Previously established/installed high-speed internet connection (non-satellite) which is not public or shared; client will not provide it or reimburse for it.
Training:
+ Training is M-F, 9AM-5:30PM EST (Training duration is 15 working days consisting of 10-11 days of trainer led instruction and OJT plus 5 working days of field exercises on the phone) Classes are Mon-Fri
+ The days and times of your skill training and your permanent schedule are going to be different.
+ Immediately after completion of training, trainees will go through 10 working days of nesting. During nesting, you will be taking calls, have one hour debriefs and receive extra procedural guidance. you will work the training schedule during nesting. After nesting, you will work your assigned shift and schedule (Mon-Sat or Sun-Fri) must meet teleworking guidelines including satisfactory performance & attendance.
+ Approximately 10 business days after nesting, you will attend 12-15 days of bridge training where you will learn the rest of your skill. The scheduled time of this training will be different from your regular shift. Successful completion of bridge training is required to be considered for conversion to a full time employee.
Normal shift after training:
+ The current regular shifts available after training would be a Mon-Sat OR Sun-Fri Flex schedule with a start times between 11:00am-1:00pm EST (Candidates must be open to working the weekend (Saturdays or Sundays)
Description:
+ Ensure account and member security by identifying red flags and safeguarding member assets and account information.
+ Provide account information and perform basic account transactions.
+ Route members to the appropriate departments.
+ Provide account balances and review transactions on member and business accounts.
+ Transfer funds on member and business accounts, to other members or financial institutions.
+ Open new accounts and educate members or potential members on products and services that best meet their needs.
+ Enroll members in online and mobile banking and provide features, benefits and general guidance related to these services.
+ Order debit cards for new and existing members
+ Debit Card research related to transactions on members' debit cards, limit increases
+ Handle lost, stolen or misplaced debit card queries.
+ Submit disputes for unauthorized electronic checks.
+ Releasing Direct Deposits
+ Perform complex account transactions such as account shutdown and stop payments on checks, etc.
Qualifications (Required):
+ High School Diploma or equivalent.
+ Exceptional customer service, active listening, and verbal and written communication skills, professional phone voice.
+ Proficiency with computers, and strong typing skills.
+ Ability to ask prying questions and diffuse tense situations when needed.
+ Strong time management and decision-making skills.
+ Adaptability and accountability.
Shifts:
+ Representatives will get their schedule 2 weeks ahead of time and will only be scheduled 5 days a week but must be flexible.
Pay: $19.50
#eastpriority25
Pay and Benefits
The pay range for this position is $9.50 - 19.50/hr.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:
- Medical, dental & vision - Critical Illness, Accident, and Hospital - 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available - Life Insurance (Voluntary Life & AD&D for the employee and dependents) - Short and long-term disability - Health Spending Account (HSA) - Transportation benefits - Employee Assistance Program - Time Off/Leave (PTO, Vacation or Sick Leave)
Workplace Type
This is a hybrid position in Winchester,VA.
Application Deadline
This position is anticipated to close on Oct 10, 2025.
h4>About TEKsystems:
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
About TEKsystems and TEKsystems Global Services
We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.
The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.