239 Customer Service Representatives jobs in Ramona

Description
Customer service representative working in a call center environment
Handling inbound calls and some follow up calls
Answers calls and questions on prior authorization, general questions and some confidential information
Great customer service with high level attention to detail. Entering information accurately
Measured on Quality and Accuracy might range from 50-100 calls a day depending on complexity.
Utilize multiple systems and programs to track information and update communication with customers
Skills
call center, healthcare, medical, customer service
Additional Skills & Qualifications
1 year of call center
tenure of 1 year in jobs
Candidates must have the following
- no jumpy resumes (client will not approve jumpy resumes)
- at least a year of high volume call center experience in last 2-3 years
- typing at least 30wpm
- computer knowledge and skills
There are the tests to use in IKM
Typing Test - One Space Version (1min)
Call Center - Telephone Skills
Experience Level
Entry Level
Pay and Benefits
The pay range for this position is $21.00 - $21.00/hr.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:
- Medical, dental & vision - Critical Illness, Accident, and Hospital - 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available - Life Insurance (Voluntary Life & AD&D for the employee and dependents) - Short and long-term disability - Health Spending Account (HSA) - Transportation benefits - Employee Assistance Program - Time Off/Leave (PTO, Vacation or Sick Leave)
Workplace Type
This is a fully onsite position in San Diego,CA.
Application Deadline
This position is anticipated to close on Oct 10, 2025.
h4>About TEKsystems:
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
About TEKsystems and TEKsystems Global Services
We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.
The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

Description
Are you passionate about providing exceptional service and resolving customer inquiries? As a Call Center Agent, you will act as the voice of the company, ensuring customer needs are met and delivering a positive experience with every interaction. Join a fast-paced, customer-focused environment and make a meaningful impact!
Key Responsibilities:
+ Handle inbound and/or outbound calls in a professional, courteous, and timely manner.
+ Address customer inquiries, provide solutions, and resolve issues efficiently.
+ Document and update customer information in the database following each interaction.
+ Follow company guidelines to achieve quality standards and meet performance metrics.
+ Collaborate with team members to resolve complex inquiries and escalate issues as necessary.
+ Educate customers on products, services, and company policies while promoting a positive image of the business.
Requirements
+ Excellent verbal and written communication skills.
+ Strong problem-solving and active listening abilities.
+ Ability to multitask and work efficiently in a fast-paced environment.
+ Proficiency in navigating computer systems and customer relationship management (CRM) tools (e.g., Salesforce).
+ High level of patience, empathy, and professionalism in customer interactions.
+ Previous experience in a call center, customer service, or related role preferred but not required.
TalentMatch®
Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.
Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app ( and get 1-tap apply, notifications of AI-matched jobs, and much more.
All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.
© 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking "Apply Now," you're agreeing to Robert Half's Terms of Use ( .

At DAP Health, we are committed to transforming lives and advancing health equity for all. As a leading nonprofit health care provider, we deliver compassionate, high-quality care to the diverse communities of the Coachella Valley and San Diego County. Our comprehensive services range from primary care to mental health, wellness programs, and beyond, with a focus on those who are most vulnerable. Joining our team means becoming part of a passionate, innovative organization dedicated to making a meaningful impact in the lives of those we serve. If you're looking for a dynamic and purpose-driven environment, we invite you to explore the opportunity to contribute to our mission.

Job Summary

The Triage Nurse - Call Center is responsible for managing and responding to all incoming clinical calls to DAP Health's Central Access Center. Utilizing strong clinical judgment, evidence-based protocols, and excellent communication skills, the Triage Nurse provides safe, timely, and appropriate telephone-based clinical assessment, guidance, and escalation support. In addition to triage responsibilities, this role provides backup support for in-basket workflows, including test result tracking, prescription refill routing, and clinical message triage. The nurse maintains high standards of documentation, collaborates closely with clinic leadership and Risk & Quality teams, and actively contributes to workflow reviews and care optimization strategies. The position also supports care gap closure efforts and participates in meetings as needed to maintain alignment with service line workflows and access strategies.As part of a Federally Qualified Health Center (FQHC), this role adheres to expectations under FTCA, HRSA, and state regulations, ensuring that triage decisions are well-documented, aligned with scope of practice, and contribute to DAP Health's commitment to accessible, high quality, patient-centered care.

Supervisory Responsibilities: None

Essential Duties/Responsibilities:

Clinical Triage & Patient Communication

* Respond promptly to incoming clinical calls using evidence-based protocols, clinical reasoning, and patient health records to assess and address patient needs
* Provide safe and appropriate guidance, education, and next-step instructions, including referrals to internal services or escalation to a provider or emergency care when warranted
* Ensure clear, complete, and timely documentation of all triage calls within the EHR, including presenting symptoms, clinical assessment, advice given, escalation pathway, and follow-up plan

In-Basket Support & Clinical Task Management

* Provide supplemental in-basket coverage by reviewing and triaging test results, patient messages, prescription refill requests, and other nursing tasks assigned via the EHR
* Route tasks accurately and efficiently to the appropriate team member or service line based on urgency, workflow protocol, and patient need
* Serve as a clinical support resource to provider teams, ensuring that urgent or safety sensitive items are not missed or delayed in routing or response

Risk Management, Quality, & Documentation Standards

* Maintain a high standard of documentation in accordance with FTCA coverage, HRSA guidelines, and California Board of Nursing scope of practice
* Partner with Risk Management and Quality teams to proactively review and refine triage and documentation workflows that support patient safety and regulatory readiness
* Support the continuous review and standardization of in-basket and triage processes across departments to ensure safe, reliable, and equitable care delivery

Clinical Collaboration & Relationship Building

* Build and maintain strong working relationships with site-based leadership, including Clinic Managers, Nurse Leads, and Medical Assistants
* Actively participate in cross-functional team meetings, clinical huddles, workflow development sessions, and case reviews as required
* Stay up to date on workflows and offerings across all clinical service lines to ensure appropriate triage decisions and patient navigation support

Quality & Care Gap Closure

* Identify opportunities to close care gaps during patient triage interactions (e.g., missed preventive screenings, chronic disease follow-up, or overdue labs)
* Deliver patient-centered education and reminders that support care adherence and timely follow-up
* Collaborate with Quality, and Nursing Leadership to ensure triage protocols are aligned with value-based care models and organizational performance goals

Qualifications

Required Skills/Abilities

Core Competencies

* Clinical Assessment - Strong ability to assess symptoms and make sound decisions under pressure
* Documentation Excellence - Accurately records triage advice in the EHR with clinical and legal completeness
* Patient-Centered Communication - Empathetic, clear, and culturally competent phone skills
* Team Collaboration - Works fluidly with providers, nurses, clinic managers, and support staff
* Operational Awareness - Understands system-wide clinical workflows and how to navigate patients accordingly

Education and Experience

* Active, unrestricted RN license in the State of California
* Minimum 3 years of clinical nursing experience, preferably in primary care, urgent care, or community health
* Prior triage experience or experience in a patient-facing call center
* Familiarity with clinical documentation protocols and patient safety standards
* Experience using EHRs (Epic preferred)
* Excellent clinical judgment, communication skills, and attention to detail
* Experience in an FQHC or similar setting, preferred
* Understanding of FTCA, HRSA guidelines, and risk documentation practices, preferred
* Exposure to care gap closure initiatives, HEDIS measures, or value-based care strategies, preferred

Working Conditions/Physical Requirements

* This position is on-site at a DAP Health clinic location with the possibility of hybrid
* This job operates in an office setting and requires frequent times of sitting, standing, repetitive motion, and talking
* May require occasional evening or weekend coverage depending on hours of operation
* Requires current and valid driver's license and current personal auto insurance
* Occasional travel to clinic sites for training, onboarding, or collaboration may be required
* Ability to lift up to 24 pounds

Regulatory Alignment (FQHC Context)

* As part of an FQHC, triage nurses are covered under FTCA when acting within scope, using approved protocols, and documenting thoroughly
* Triage decisions are subject to review during HRSA operational site visits, clinical audits, and risk management evaluations
* The role must maintain compliance with state nursing practice acts, internal standards, and payer requirements related to documentation and patient safety

Description
We are looking for proactive and customer-driven individuals to join our team as a Bilingual Call Center Representative! In this role, you will serve as the first point of contact for customers, delivering exceptional service and support while addressing their needs. If you are a strong communicator in both English and Spanish with problem-solving skills, this job may be the perfect fit for you.
Key Responsibilities:
+ Customer Interaction:
+ Handle a high volume of inbound and outbound calls professionally and efficiently.
+ Answer customer inquiries, provide detailed information, and assist with service-related issues.
+ Follow up with customers to ensure their needs and expectations are met.
+ Problem Resolution:
+ Identify and resolve customer concerns quickly while maintaining a positive customer experience.
+ Escalate complex issues to the appropriate department as needed and follow up to ensure resolution.
+ Record Management:
+ Maintain accurate records of customer interactions, documenting key details in company systems (e.g., Salesforce)
+ Ensure compliance with company policies and data security standards in all interactions.
+ Meeting Goals:
+ Work toward achieving individual and team performance goals, including call resolution time, customer satisfaction scores, and call handling metrics.
+ Actively participate in training and development to stay updated on company products, services, and processes.
Requirements
+ Bilingual in Spanish required
+ Strong verbal and written communication skills.
+ Ability to stay calm under pressure and deliver solutions in challenging situations.
+ Proficient in using call center technology, such as phone systems, CRM tools like Salesforce, and other software platforms.
+ Excellent organizational skills and attention to detail.
+ Flexibility to adapt to changing priorities and processes in a team-oriented environment.
TalentMatch®
Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.
Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app ( and get 1-tap apply, notifications of AI-matched jobs, and much more.
All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.
© 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking "Apply Now," you're agreeing to Robert Half's Terms of Use ( .

Description & Requirements

Maximus is looking for a Remote Call Center Supervisor to join our Department of Education portfolio. The Call Center Supervisor monitors the daily operations of the agents to ensure contractual metrics are met, while provide departmental leadership and supervision of call center employees.

This is a Limited Service position . This position is temporary with an expected date of 4/30/2026.

Essential Duties and Responsibilities:

- Supervise the work of call center staff to ensure adherence to quality standards, deadlines, and proper procedures, correcting errors or problems as needed

- Interview and recommend hiring and promotion of contact center staff, through partnering with Talent Acquisition and Human Resources

- Develop work schedules and assign duties to direct report personnel to ensure efficiency

- Evaluate employees' job performance and recommend appropriate personnel action, including disciplinary action, performance improvement plans, and termination through partnering with Human Resources

- Discuss job performance concerns with employees to identify causes and issues and work closely with Human Resources on resolving problems

- Ensure compliance with company Wage & Hour policy, including ensuring non-exempt employees get their rest & meal breaks

- Provide support and identify training needs and development opportunities, through weekly coaching sessions with direct reports

- Perform operational tasks to assure project and program service level requirements and goals are met, including analyzing direct reports' quality performance and trending call types, and providing coaching on a regular basis

- Participate in meetings and recommend changes to policies and procedures

- Assume leadership responsibility for departmental tasks and call center activities as required

- Support and enforce call center expectations

- Oversee the work of subordinates to facilitate productivity or to overcome difficult aspects of work.

- Assist direct reports with escalated issues or cases as needed- Perform other duties as assigned by leadership

- Maintain a high level of confidentiality while performing all work tasks
- Perform other duties as assigned by leadership.

Additional Requirements Per Client:

- Must reside in the U.S

- Must be a U.S. Citizen

- Must be able to pass a criminal background check.

- Must not be delinquent or in default on any Federal Student Loans.

- May be required to work scheduled holidays, overtime, and Saturdays.

- Adhere to policies as they relate to protecting personally identifiable information.

- Must have the ability to write using proper grammar and punctuation.

- Must have the ability to work independently and in a team environment.

- Must have excellent interpersonal skills and the ability to organize simultaneous tasks.

- Must be able to navigate Microsoft Excel spreadsheets.

- Must have a logical thought process.

- Bachelor's degree in related field.

- 3-5 years of relevant professional experience required.

- Equivalent combination of education and experience considered in lieu of degree or demonstrated ability to perform the role successfully.

- Employment and continued employment are contingent upon obtaining and maintaining a favorable clearance.

- Final suitability determination is the sole discretion of the Department of Education.

Home Office Requirements:

- Private and Secure workspace from home

- Access to Wi-Fi, LAN (wired connection/ethernet) or both at home

- Internet provider that offers enough speed for multiple users without latency or lag? (i.e. housemate also WFH, kids playing video games or streaming shows, etc.)

- Internet download speed of 25mbps single/50mbps shared and 5mbps (10 preferred) upload or higher required (you can test this by going to Requirements

- Bachelor's degree in related field.

- 3-5 years of relevant professional experience required.

- Equivalent combination of education and experience considered in lieu of degree, or demonstrated ability to perform the role successfully.

EEO Statement

Maximus is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information and other legally protected characteristics.

Pay Transparency

Maximus compensation is based on various factors including but not limited to job location, a candidate's education, training, experience, expected quality and quantity of work, required travel (if any), external market and internal value analysis including seniority and merit systems, as well as internal pay alignment. Annual salary is just one component of Maximus's total compensation package. Other rewards may include short- and long-term incentives as well as program-specific awards. Additionally, Maximus provides a variety of benefits to employees, including health insurance coverage, life and disability insurance, a retirement savings plan, paid holidays and paid time off. Compensation ranges may differ based on contract value but will be commensurate with job duties and relevant work experience. An applicant's salary history will not be used in determining compensation. Maximus will comply with regulatory minimum wage rates and exempt salary thresholds in all instances.

Accommodations
Maximus provides reasonable accommodations to individuals requiring assistance during any phase of the employment process due to a disability, medical condition, or physical or mental impairment. If you require assistance at any stage of the employment process-including accessing job postings, completing assessments, or participating in interviews,-please contact People Operations at .

Minimum Salary

$

55,000.00

Maximum Salary

$

60,000.00

Description & Requirements

Maximus is looking for a Remote Call Center Supervisor to join our Department of Education portfolio. The Call Center Supervisor monitors the daily operations of the agents to ensure contractual metrics are met, while provide departmental leadership and supervision of call center employees.

This is a Limited Service position . This position is temporary with an expected date of 4/30/2026.

Essential Duties and Responsibilities:

- Supervise the work of call center staff to ensure adherence to quality standards, deadlines, and proper procedures, correcting errors or problems as needed

- Interview and recommend hiring and promotion of contact center staff, through partnering with Talent Acquisition and Human Resources

- Develop work schedules and assign duties to direct report personnel to ensure efficiency

- Evaluate employees' job performance and recommend appropriate personnel action, including disciplinary action, performance improvement plans, and termination through partnering with Human Resources

- Discuss job performance concerns with employees to identify causes and issues and work closely with Human Resources on resolving problems

- Ensure compliance with company Wage & Hour policy, including ensuring non-exempt employees get their rest & meal breaks

- Provide support and identify training needs and development opportunities, through weekly coaching sessions with direct reports

- Perform operational tasks to assure project and program service level requirements and goals are met, including analyzing direct reports' quality performance and trending call types, and providing coaching on a regular basis

- Participate in meetings and recommend changes to policies and procedures

- Assume leadership responsibility for departmental tasks and call center activities as required

- Support and enforce call center expectations

- Oversee the work of subordinates to facilitate productivity or to overcome difficult aspects of work.

- Assist direct reports with escalated issues or cases as needed- Perform other duties as assigned by leadership

- Maintain a high level of confidentiality while performing all work tasks
- Perform other duties as assigned by leadership.

Additional Requirements Per Client:

- Must reside in the U.S

- Must be a U.S. Citizen

- Must be able to pass a criminal background check.

- Must not be delinquent or in default on any Federal Student Loans.

- May be required to work scheduled holidays, overtime, and Saturdays.

- Adhere to policies as they relate to protecting personally identifiable information.

- Must have the ability to write using proper grammar and punctuation.

- Must have the ability to work independently and in a team environment.

- Must have excellent interpersonal skills and the ability to organize simultaneous tasks.

- Must be able to navigate Microsoft Excel spreadsheets.

- Must have a logical thought process.

- Bachelor's degree in related field.

- 3-5 years of relevant professional experience required.

- Equivalent combination of education and experience considered in lieu of degree or demonstrated ability to perform the role successfully.

- Employment and continued employment are contingent upon obtaining and maintaining a favorable clearance.

- Final suitability determination is the sole discretion of the Department of Education.

Home Office Requirements:

- Private and Secure workspace from home

- Access to Wi-Fi, LAN (wired connection/ethernet) or both at home

- Internet provider that offers enough speed for multiple users without latency or lag? (i.e. housemate also WFH, kids playing video games or streaming shows, etc.)

- Internet download speed of 25mbps single/50mbps shared and 5mbps (10 preferred) upload or higher required (you can test this by going to Requirements

- Bachelor's degree in related field.

- 3-5 years of relevant professional experience required.

- Equivalent combination of education and experience considered in lieu of degree, or demonstrated ability to perform the role successfully.

EEO Statement

Maximus is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information and other legally protected characteristics.

Pay Transparency

Maximus compensation is based on various factors including but not limited to job location, a candidate's education, training, experience, expected quality and quantity of work, required travel (if any), external market and internal value analysis including seniority and merit systems, as well as internal pay alignment. Annual salary is just one component of Maximus's total compensation package. Other rewards may include short- and long-term incentives as well as program-specific awards. Additionally, Maximus provides a variety of benefits to employees, including health insurance coverage, life and disability insurance, a retirement savings plan, paid holidays and paid time off. Compensation ranges may differ based on contract value but will be commensurate with job duties and relevant work experience. An applicant's salary history will not be used in determining compensation. Maximus will comply with regulatory minimum wage rates and exempt salary thresholds in all instances.

Minimum Salary

$

55,000.00

Maximum Salary

$

60,000.00

Description
A local non-profit organization in Kearny Mesa is seeking a Bilingual Call Center Representative to join their team. This role is ideal for someone who is passionate about helping people and thrives in a fast-paced, high-volume call center environment. You will be the first point of contact for individuals seeking assistance and resources, making a meaningful impact in the community every day.
Key Responsibilities:
+ Answer a high volume of inbound calls in both English and Spanish, providing compassionate and professional support.
+ Listen to callers' needs and connect them with appropriate services and resources.
+ Accurately document all interactions and case details in the CRM system.
+ Follow up on inquiries and ensure resolution in a timely manner.
+ Maintain a positive and empathetic attitude while handling challenging situations.
Requirements
Qualifications:
+ Fluent in Spanish and English (verbal) - required.
+ Minimum 1 year of customer service or call center experience.
+ Comfortable handling high-volume inbound calls.
+ Strong data entry and documentation skills using CRM systems.
+ Excellent communication, active listening, and problem-solving abilities.
+ Passion for helping people and supporting the local community.
Schedule & Pay:
+ Full-time, onsite in Kearny Mesa, with the option to move to a hybrid schedule after approximately 6 months.
+ Contract-to-hire opportunity with potential for long-term growth.
TalentMatch®
Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.
Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app ( and get 1-tap apply, notifications of AI-matched jobs, and much more.
All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.
© 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking "Apply Now," you're agreeing to Robert Half's Terms of Use ( .