109 Customer Service Representatives jobs in Reading

Our team members are at the heart of everything we do. At Cencora, we are united in our responsibility to create healthier futures, and every person here is essential to us being able to deliver on that purpose. If you want to make a difference at the center of health, come join our innovative company and help us improve the lives of people and animals everywhere. Apply today!

We foster a culture where career development and training play a key role as our staff gain experience in many aspects of ambulatory and specialty pharmacy. We currently employ pharmacists in both clinical and ambulatory settings with a support staff of technicians in various roles. We are excited to welcome new team members to continue to grow our team and kickstart new careers.

Location: This is an onsite, Pharmacy Call Center Technician position located in West Reading, PA 19611 supporting Tower Health retail pharmacy operations in an office-based setting.

Work/Shift Hours: Full-time hours Monday through Friday. Pharmacy hours are Monday - Friday, 7:00am - 5:30pm EST

Cencora has managed and staffed the Reading Hospital Ambulatory Pharmacy inside of the 700 bed Reading Hospital since 2017 and has expanded services and locations over the years. The call center supports the overall pharmacy program.

We started with 2 pharmacists and 4 technicians and have since expanded into a much larger operation with services at multiple pharmacy locations such as:

* Meds-to-beds

* Employee prescriptions

* Pharmacy navigators embedded in clinics

* Specialty Pharmacy

* Mail Order Pharmacy

Primary Duties and Responsibilities:

• Answers inbound calls, makes outbound calls to provide support for customers inquiries and electronic communications within pharmacy operations.
• Manages and resolves customer complaints; escalating to manager as necessary.
• Interacts regularly with external contacts such as patients, prescribers, and other staff to solve problems or answer questions.
• Documents customer interactions according to standard operating procedures in support of efforts to providing a consistent, high-quality customer experience.
• Manages and completes project assignments to achieve desired results within the defined timeline.
• Responsible for creating and updating patient profiles in the pharmacy information system.
• Enters necessary prescription plan information in the patient profile for processing and adjudicating patient's prescriptions.
• Responsible for entering all prescription information into the pharmacy information system and adjudicating claims.
• Addresses insurance, reimbursement, and payment issues as appropriate by communicating with insurance providers, patients, and pharmacists.
• Assists with the review and handling of all adjudicated prescription claims to ensure appropriateness of reimbursement, co-pay and related financials and, if needed, as directed, follows up all such claims deemed inappropriate.
• Assists Pharmacist by providing required information for therapeutic consults with patients.
• Intervenes with Pharmacy Benefit Manager Companies to resolve plan and patient specific adjudication issues.
• Responsible for utilizing various technology platforms to meet customer and business needs.
• Participates in achieving business goals and metrics for the organization.
• Performs related duties as assigned.

Normally requires a minimum of one (1) year of directly related and progressively responsible community pharmacy experience. Pharmacy technician certification with a national technical certification organization, such as Pharmacy Technician Certification Board (PTCB)required within 6 months of hire.

• Ability to communicate effectively both orally and in writing
• Ability to work quickly and accurately under time and volume constraints
• Strong customer focus and ability to manage customer expectations
• Excellent teamwork
• Ability to resolve patient issues quickly and creatively in order to improve customer satisfaction
• Familiarity with pharmaceutical products, services and drug interactions
• Strong organizational skills; attention to detail
• Ability to prioritize workload and consistently meet deadlines; good time management skills
• Ability to blend creativity, problem solving, and technical skills to sustain successful customer relationships.
• Bilingual (Spanish) is a plus!

We provide compensation, benefits, and resources that enable a highly inclusive culture and support our team members' ability to live with purpose every day. In addition to traditional offerings like medical, dental, and vision care, we also provide a comprehensive suite of benefits that focus on the physical, emotional, financial, and social aspects of wellness. This encompasses support for working families, which may include backup dependent care, adoption assistance, infertility coverage, family building support, behavioral health solutions, paid parental leave, and paid caregiver leave. To encourage your personal growth, we also offer a variety of training programs, professional development resources, and opportunities to participate in mentorship programs, employee resource groups, volunteer activities, and much more. For details, visit

Cencora is committed to providing equal employment opportunity without regard to race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, age, disability, veteran status or membership in any other class protected by federal, state or local law.

The company's continued success depends on the full and effective utilization of qualified individuals. Therefore, harassment is prohibited and all matters related to recruiting, training, compensation, benefits, promotions and transfers comply with equal opportunity principles and are non-discriminatory.

Cencora is committed to providing reasonable accommodations to individuals with disabilities during the employment process which are consistent with legal requirements. If you wish to request an accommodation while seeking employment, please call or email We will make accommodation determinations on a request-by-request basis. Messages and emails regarding anything other than accommodations requests will not be returned

Our team members are at the heart of everything we do. At Cencora, we are united in our responsibility to create healthier futures, and every person here is essential to us being able to deliver on that purpose. If you want to make a difference at the center of health, come join our innovative company and help us improve the lives of people and animals everywhere. Apply today!

We foster a culture where career development and training play a key role as our staff gain experience in many aspects of ambulatory and specialty pharmacy. We currently employ pharmacists in both clinical and ambulatory settings with a support staff of technicians in various roles. We are excited to welcome new team members to continue to grow our team and kickstart new careers.

Location: This is an onsite, Pharmacy Call Center Technician position located in West Reading, PA 19611 supporting Tower Health retail pharmacy operations in an office-based setting.

Work/Shift Hours: Full-time hours Monday through Friday. Pharmacy hours are Monday - Friday, 7:00am - 5:30pm EST

Cencora has managed and staffed the Reading Hospital Ambulatory Pharmacy inside of the 700 bed Reading Hospital since 2017 and has expanded services and locations over the years. The call center supports the overall pharmacy program.

We started with 2 pharmacists and 4 technicians and have since expanded into a much larger operation with services at multiple pharmacy locations such as:

* Meds-to-beds

* Employee prescriptions

* Pharmacy navigators embedded in clinics

* Specialty Pharmacy

* Mail Order Pharmacy

Primary Duties and Responsibilities:

• Answers inbound calls, makes outbound calls to provide support for customers inquiries and electronic communications within pharmacy operations.
• Manages and resolves customer complaints; escalating to manager as necessary.
• Interacts regularly with external contacts such as patients, prescribers, and other staff to solve problems or answer questions.
• Documents customer interactions according to standard operating procedures in support of efforts to providing a consistent, high-quality customer experience.
• Manages and completes project assignments to achieve desired results within the defined timeline.
• Responsible for creating and updating patient profiles in the pharmacy information system.
• Enters necessary prescription plan information in the patient profile for processing and adjudicating patient's prescriptions.
• Responsible for entering all prescription information into the pharmacy information system and adjudicating claims.
• Addresses insurance, reimbursement, and payment issues as appropriate by communicating with insurance providers, patients, and pharmacists.
• Assists with the review and handling of all adjudicated prescription claims to ensure appropriateness of reimbursement, co-pay and related financials and, if needed, as directed, follows up all such claims deemed inappropriate.
• Assists Pharmacist by providing required information for therapeutic consults with patients.
• Intervenes with Pharmacy Benefit Manager Companies to resolve plan and patient specific adjudication issues.
• Responsible for utilizing various technology platforms to meet customer and business needs.
• Participates in achieving business goals and metrics for the organization.
• Performs related duties as assigned.

Normally requires a minimum of one (1) year of directly related and progressively responsible community pharmacy experience. Pharmacy technician certification with a national technical certification organization, such as Pharmacy Technician Certification Board (PTCB)required within 6 months of hire.

• Ability to communicate effectively both orally and in writing
• Ability to work quickly and accurately under time and volume constraints
• Strong customer focus and ability to manage customer expectations
• Excellent teamwork
• Ability to resolve patient issues quickly and creatively in order to improve customer satisfaction
• Familiarity with pharmaceutical products, services and drug interactions
• Strong organizational skills; attention to detail
• Ability to prioritize workload and consistently meet deadlines; good time management skills
• Ability to blend creativity, problem solving, and technical skills to sustain successful customer relationships.
• Bilingual (Spanish) is a plus!

We provide compensation, benefits, and resources that enable a highly inclusive culture and support our team members' ability to live with purpose every day. In addition to traditional offerings like medical, dental, and vision care, we also provide a comprehensive suite of benefits that focus on the physical, emotional, financial, and social aspects of wellness. This encompasses support for working families, which may include backup dependent care, adoption assistance, infertility coverage, family building support, behavioral health solutions, paid parental leave, and paid caregiver leave. To encourage your personal growth, we also offer a variety of training programs, professional development resources, and opportunities to participate in mentorship programs, employee resource groups, volunteer activities, and much more. For details, visit

Cencora is committed to providing equal employment opportunity without regard to race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, age, disability, veteran status or membership in any other class protected by federal, state or local law.

The company's continued success depends on the full and effective utilization of qualified individuals. Therefore, harassment is prohibited and all matters related to recruiting, training, compensation, benefits, promotions and transfers comply with equal opportunity principles and are non-discriminatory.

Cencora is committed to providing reasonable accommodations to individuals with disabilities during the employment process which are consistent with legal requirements. If you wish to request an accommodation while seeking employment, please call or email We will make accommodation determinations on a request-by-request basis. Messages and emails regarding anything other than accommodations requests will not be returned

Who we are:
At Raymour and Flanigan, our core belief is centered around you! We understand that by treating our associates exceptionally well, they in turn will treat our customers with the utmost care. We encourage innovative thinking and embrace new approaches to elevate our business, while we simultaneously invest in your growth and success. Our compensation packages are the most competitive and comprehensive in the furniture industry, offering health benefits, a 401k with company match plus profit sharing, cross-training opportunities, and even an annual breakfast prepared by our owners.

What you'll do:
As a Customer Support Specialist, you will be integral to the journey of every customer's purchase. You help transform dreams into reality by assisting customers with their delivery schedules, managing payments, and expertly addressing inquiries and concerns. You will embrace working both independently and as part of a dedicated team, striving to enhance the overall customer shopping experience.

What we need from you:

• Consistent delivery of friendly, personable, and professional service.
• Effective communication, interpersonal, and organizational skills, both in-person and on the phone.
• Excellent listening skills and the ability to navigate a fast-paced service environment.
• Proactive approach to resolve escalated customer issues.
• Support sales and operations team members by advocating for every customer’s needs and requests.
• Flexibility to work a retail schedule that includes days, nights, weekends, holidays, and special events.

We can’t wait to get to know you!

Raymour & Flanigan champions an inclusive workplace, where associates thrive based on personal merit, qualifications, experience, ability, and performance. We firmly stand against any form of discrimination and are dedicated to creating a respectful and dignified work environment for all our associates. We do not discriminate on any basis protected by law.

Please note, we are currently unable to offer visa sponsorship for this position. Candidates must have the authorization to work in the U.S. without the need for sponsorship now or in the future.

Raymour & Flanigan proudly supports a drug and smoke-free work environment.

• Provide support for solar installation companies (EPCs), sales reps, and homeowners with inquiries about our offerings via phone and email
• Assist with various tasks to assist solar sales reps to complete a sale including updating CRM records and amending quotes
• Support EPCs by updating portal access and adding/removing personnel as needed
• Resolve inquiries in a timely manner, or pass the information to the appropriate internal resource if needed
• Generate and send routine customer-facing documents

• Strategic thinker: Able to synthesize complex information and anticipate challenges.
• Relationship builder: Skilled at fostering collaboration and maintaining trust across diverse stakeholders.
• Execution-focused: Demonstrates attention to detail and the ability to lead multiple initiatives simultaneously.
• Adaptability: Thrives in dynamic, fast-changing environments.

• 1+ year of professional experience
• Strong communication and interpersonal skills
• Ability to manage and prioritize multiple inquiries with excellent time management
• Strong sense of knowing the best decision between solving the problem yourself, seeking help, or handing off to someone else
• Experience in customer service or call center support, preferably in the solar or energy sector
• Familiarity with solar financing products and services (PPAs, loans, leases, etc.) is a plus
• Detail-oriented with strong problem-solving skills
• Proven track record of managing cross-functional projects and driving organizational growth
• Ability to work in a fast-paced, evolving environment and manage multiple priorities
• Excellent written and verbal communication skills, with a keen eye for detail
• Proficiency in Google Suite (Sheets, Slides, Docs); familiarity with IR tools and CRM systems is a plus
• Strong organizational and multitasking abilities; capable of working under tight deadlines
• Positive attitude, proactive approach, and the ability to work both independently and as part of a team

• Full time, W2 position
• Base Salary based on previous work experience.
• Bonus potential for top performers
• 100% remote opportunity
• Ability for growth for top performers

We are looking for an enthusiastic, curious professional with a passion for technology, problem solving, and having meaningful interactions with our customers. The assignment is a unique chance to get in on the ground floor of a fast-growing team, with opportunities to grow into future roles such as: product specialist, customer success, marketing, and more.
Our current team brings in a diverse set of technical interests and experiences, from: photography, to home automation, building gaming PC, Audio Engineering, and even Vehicle Maintenance. We're looking for technically minded individuals help our fast-growing team, where you can have a big impact on the success of the product and the company.

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to com.

To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: .

-3-5 years experience in customer support
-leadership role

Responsibilities:

• Responsible for preparing the donor, donor area and equipment for the pheresis process.

• Prepares the autopheresis machine for the pheresis process.

• Monitors the donor and the pheresis process, responds to specific alarms or signals that may occur during the process.

• Disconnects the donor when the process is complete.

• Maintains alertness and awareness to any reaction donor may have during or after the pheresis process and notifies appropriate staff.

• Uses Personal Digital Assistant (PDA) to record incidents that occur during the pheresis process, such as machine alerts and alarms, volume variances and donor adverse events.

• Uses PDA to link equipment and soft goods used in the pheresis process to the appropriate donor.

• Alerts Group Leader or Supervisor of donor flow issues.

• Ensures the accurate recording of donor data in the electronic donor information management system as outlined in the Standard Operating Procedures (SOPs).

• Understands the policies and procedures associated with hyper immune programs at the center if applicable.

• Maintains clean efficient work environment, and ensures sufficient operating supplies and forms are available as needed. Follows all Health Safety & Environmental (HSE) and Occupational Safety and Health Administration (OSHA) policies and procedures. Promotes safety in all actions.

• Maintains confidentiality of all personnel, donor and center information.

• May be cross-trained in other areas to meet the needs of the business.

• Bilingual skills may be required, at the discretion of the organization, to meet the needs of the business.

• Perform job-related duties as assigned.

Qualifications:

• High school diploma or equivalent required

• Minimum of three (3) months’ work experience, preferably in medical or health provider environment or equivalent combination of education and experience

• Must be able to perform basic math calculations

Different qualifications or responsibilities may apply based on local legal and/or educational requirements. Refer to local job documentation where applicable.

Our Benefits

CSL offers the following benefits for this full-time position: Options for health care benefits, including choices of plans for medical, dental, and vision, prescription drug coverage; Company-provided basic life insurance and Short- and Long-Term Disability; the option to participate in CSL’s 401(k) Savings Program; Paid Time Off (PTO) for use in connection with vacations, illness, and other personal business; and paid observed holidays as designated by the Company. For more information on CSL Plasma benefits visit .

About CSL Plasma

CSL Plasma ( operates one of the world’s largest and most sophisticated plasma collection networks, with over 350 plasma collection centers in the U.S., Europe and China. Headquartered in Boca Raton, Florida, CSL Plasma is a subsidiary of CSL Behring ( , a global biotherapeutics business and a member of CSL. Plasma collected at CSL Plasma facilities is used by CSL Behring for the sole purpose of manufacturing lifesaving plasma-derived therapies for people in more than 100 countries. The parent company, CSL ( , headquartered in Melbourne, Australia, employs 32,000 people.

We want CSL to reflect the world around us

At CSL, Inclusion and Belonging is at the core of our mission and who we are. It fuels our innovation day in and day out. By celebrating our differences and creating a culture of curiosity and empathy, we are able to better understand and connect with our patients and donors, foster strong relationships with our stakeholders, and sustain a diverse workforce that will move our company and industry into the future. Learn more Inclusion and Belonging | CSL ( .

Do work that matters at CSL Plasma!

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CSL makes all employment decisions without regard to race, color, religion, national origin, ancestry, age, sex, gender, pregnancy, disability, marital status, sexual orientation, gender identity, genetic information, military status, protected veteran status (specifically status as a disabled veteran, recently separated veteran, armed forces service medal veteran, or active duty wartime or campaign badge veteran) or other classification protected by applicable US federal, state or local law. CSL complies with all applicable employment laws, including but not limited to Title VII of the Civil Rights Act of 1964, the Americans with Disabilities Act, the Fair Labor Standards Act, and the Immigration Reform and Control Act.