992 Customer Service Representatives jobs in Redondo Beach

The Client Relations Center (CRC), an essential part of the eCommerce team, plays a vital role in supporting all aspects of the Hermes.com business while ensuring a seamless omnichannel experience. As the voice of the Maison, we provide expert assistance for client inquiries via phone, email, and live chat, working closely with US boutiques to deliver thoughtful, knowledgeable, and high-touch service.

The Opportunity:

As a CRC Supervisor, you will play a critical role in leading and developing our front-line ambassadors. You will oversee daily operations, support service excellence, and act as a key partner in building a high-performance, client-first culture. You will serve as a third point of escalation for complex cases, a quality ambassador, and a mentor who helps shape the team through coaching, performance development, and process enhancement.

You will be responsible for guiding a team of coordinators to ensure a seamless omnichannel client experience. You will partner closely with Training, eCommerce, and Leadership teams to uphold brand values and continuously improve service.

The CRC Supervisor is based in the Beverly Hills, CA Corporate Office.

About the Role:

• Supervise day-to-day contact volume across all channels (phone, email, chat), ensuring timely and accurate resolution of inquiries
• Lead by example, providing hands-on support to clients and guiding the team through escalated or sensitive situations
• Deliver regular Quality Assurance of emails and calls to uphold brand standards and identify coaching opportunities
• Review data to identify performance trends, client pain points, and areas for optimization
• Foster a culture of curiosity, ownership, and commitment to excellence through continuous improvement
• Partner with Training and eCommerce teams to enhance product knowledge, omnichannel processes, and service excellence
• Provide real-time coaching and contribute to team trainings and quarterly team meetings
• Monitor daily/weekly/monthly team performance, KPI dashboards and workflow compliance
• Jump into the queue when needed and assist with special projects or operational priorities
• Take part in hiring, onboarding, and mentoring new team members
• Flexible weekend availability required to meet business needs
• All other duties assigned by leadership

Supervisory Responsibility:

• No direct reports, but responsible for frontline team support and guidance

Budget Responsibility:

• No

Decision Making Responsibility:

• Yes, makes decisions related to customer experience, service escalations and follow-up protocol

About You (or Preferred Skills):

• Minimum 3 years of client service or contact center experience required, preferably in a luxury or high-touch setting
• Proven ability to guide others, exercise sound judgment and prioritize effectively in a fast-paced environment
• Excellent verbal and written communication skills
• Proficiency in Microsoft Office (Excel, Word, PowerPoint, etc.)
• Collaborative spirit and strong worth ethic; thrives in a dynamic, team-oriented culture
• Knowledge of French is a plus

The range for this position is $66,560 - $77,653 Annually. Actual rates are determined on the job, location, and individual experience.

We are looking for a candidate that has a combination of the above attributes and can perform the key functions of the role with or without reasonable accommodations.

Hermès Benefits Overview:

Hermès is proud to offer a variety of benefits to support the needs of our employees and their families, including:

• Commission and bonus incentives based on sales performance
• Medical, Dental, Vision
• Life Insurance and Disability
• Paid time off (15 vacation days, 11 company holidays, 3 floating holidays, 2 wellbeing days, and sick & safe time)
• Paid Parental Leave and Transition Time
• 401(k) and Roth Retirement Plan with company matching and profit sharing
• Various voluntary benefits (e.g., flexible spending accounts, fitness reimbursement, voluntary life insurance)
• Product discount and EAP resources
• Access to Calm App, Health Advocate, Family Building Support, and more!

Company Overview:

Since 1837, Hermès has remained faithful to its artisan business model and humanist values. We place people at the heart of what we do and aspire to make a positive impact on the world. The freedom to create, the constant search for beautiful materials, the transmission of a savoir-faire of excellence and the aesthetic of functionality define the singularity of Hermès, a house dedicated to making highly-crafted, beautiful objects made to stand the test of time.

An independent, family-owned company, Hermès is dedicated to keeping production in France through its 42 workshops, The Hermès organization is also a truly global community with a network of 310 stores in 49 countries. Hermès employs more than 15,000 people worldwide with over 6,000 of the workforce being Hermès craftspeople engaged in making artisanal products, nurturing a 180+ year tradition of creativity and innovation.

At Hermès, our actions for sustainable development and corporate social responsibility are founded in values passed down by generations of humble artisans who have shaped the story of our house and the integrity of our objects. The roots of Hermès' success and longevity lie in a sense of responsibility; a quest for authenticity and respect for time and preservation of natural resources. All at Hermès wish to leave a positive footprint on the world, a mission that's at the heart of our commitment to progress. This narrative can be experienced in a series of shorts films "Footsteps Across the World" available on our website. Link here .

Our Commitment:

Family is at the heart of Hermès. At Hermès of Paris, we are committed to being a Maison for All, a home where we make efforts to generate, support and advance the values of diversity, inclusion and family both within our own walls and in the wider world. At Hermès of Paris we look to create a diverse workforce of talented and unique individuals with different backgrounds, skillsets and worldviews that will enrich our Hermès of Paris family. We support our individual team members personal and professional success through a culture that values equality, individuality and fairness and through an environment where individuals can thrive and feel comfortable being their authentic selves. Beyond the walls of our Maison, we advance our DIF values through the work that we do in partnership with our community and non-profit partners.

At Hermès of Paris, we are proud to be an equal opportunity workplace. It is the policy of Hermès of Paris, Inc. that applicants for employment are recruited, selected and hired on the basis of individual merit and ability with respect to positions being filled and potential for promotion or transfer which may be expected to develop. Applicants are recruited, selected and hired without discrimination because of race, color, religion, sex, age, national origin, disability, genetic information, sexual orientation, citizenship, military or veteran status or any other basis prohibited by applicable law. In addition, personnel procedures and practices with regard to training, promotion, transfer, compensation, demotion, lay off or termination are to be administered with due regard to job performance, experience and qualifications, but without discrimination because of race, color, religion, sex, age, national origin, disability, genetic information, sexual orientation, citizenship, military or veteran status or any other basis p rohibited by applicable law. Hermès of Paris, Inc. also provides reasonable accommodations to qualified individuals with disabilities, in accordance with applicable laws.

We collect personal information (PI) from you in connection with your application for employment with Hermes, including the following categories of PI: identifiers, personal records, commercial information, professional or employment information, non-public education records, and inferences drawn from your PI. We collect your PI for our purposes, including performing services and operations related to your potential employment. For additional details or if you have questions, contact us at Please do not submit resumes or applications to this email address."Créateur, artisan et marchand d'objets de haute qualité, Hermès est, depuis 1837, une maison française, familiale et indépendante qui emploie près de 25 185 collaborateurs dans le monde. Animé par un esprit d'entreprendre continu et une exigence constante, Hermès cultive la liberté et l'autonomie de chacun grâce à un management responsable. L'entreprise perpétue la transmission de savoir-faire d'exception par un ancrage territorial fort dans le respect des hommes et de la nature - source de matières d'exception. Seize métiers artisanaux irriguent la créativité de la maison dont les collections rayonnent dans près 300 magasins dans le monde."

The Client Relations Center team supports all aspects of the Hermes.com business, overseeing content and ensuring seamless omnichannel service. We provide expert support for client inquiries via phone, email and live chat working closely with US flagship boutiques to enhance the customer experience.

The Opportunity:

As the Client Relations Center Coordinator, you will play a key role in shaping the eCommerce department's strategy, serving as the primary point of contact for both Hermes.com and flagship boutique clients via phone, email and live chat. You will uphold exceptional customer service standards, ensuring an elevated client experience in every interaction.

This is an onsite position based at our Beverly Hills, CA Corporate Office.

About the Role:

• Answer phone, email and live chat inquiries while demonstrating impeccable communication skills, both verbal and written
• Display and implement product knowledge, while conveying the Hermès style, values, and vision
• Follow-up and resolve all client issues and inquiries in a timely manner
• Respond to client voicemails
• Place online orders and follow-up on pending orders
• Resolve delivery issues related to e-Commerce orders
• Collaborate with internal partners to ensure resolution and exceed client expectations
• Adapt well in a fast-paced environment, being flexible and resilient while handling all situations with graciousness
• Maintain confidentiality and company policies for data protection and security
• Adhere to all Hermès policy & procedures relative to role and responsibilities
• Uphold high client expectations in every interaction
• Offer tailored solutions and recommendations to customers
• Maintain a sophisticated and professional tone in all interactions
• Possess deep knowledge of luxury goods or services
• Address concerns efficiently while maintaining brand integrity
• Foster long-term customer loyalty through exceptional service
• All other duties as assigned by supervisor

• NO

• NO

• NO

• Open availability, Monday through Sunday, with flexibility to meet business needs
• 1-2 years' experience in a call center or customer service role, including hands-on internships
• Strong verbal and written communication skills
• Experience in luxury retail, hospitality, or high-end customer service
• Ability to manage complex requests with professionalism and discretion
• Familiarity with CRM systems and call center software
• Knowledge of Microsoft Excel and Word
• Team-oriented, assisting peers, mentoring new members, and sharing knowledge
• Proactive in identifying potential issues and implementing solutions
• Actively seeks feedback for continuous improvement
• Ability to exercise sound judgment
• Strong multitasking and problem-solving capabilities
• High level of attention to detail to ensure service excellence
• Multilingual skills are a plus

We are looking for a candidate that has a combination of the above attributes and can perform the key functions of the role with or without reasonable accommodations"Créateur, artisan et marchand d'objets de haute qualité, Hermès est, depuis 1837, une maison française, familiale et indépendante qui emploie près de 25 185 collaborateurs dans le monde. Animé par un esprit d'entreprendre continu et une exigence constante, Hermès cultive la liberté et l'autonomie de chacun grâce à un management responsable. L'entreprise perpétue la transmission de savoir-faire d'exception par un ancrage territorial fort dans le respect des hommes et de la nature - source de matières d'exception. Seize métiers artisanaux irriguent la créativité de la maison dont les collections rayonnent dans près 300 magasins dans le monde."

The Seasonal Client Relations Center team supports all aspects of the Hermes.com business, overseeing content and ensuring seamless omnichannel service. We provide expert support for client inquiries via phone, email and live chat working closely with US flagship boutiques to enhance the customer experience.

The Opportunity:

As the Seasonal Client Relations Center Coordinator, you will play a key role in shaping the eCommerce department's strategy, serving as the primary point of contact for both Hermes.com and flagship boutique clients via phone, email and live chat. You will uphold exceptional customer service standards, ensuring an elevated client experience in every interaction.

This is an onsite position based at our Beverly Hills, CA Corporate Office.

The seasonal position begins in early October 1, 2025 and will go through December 31st, 2025.

About the Role:

• Answer phone, email and live chat inquiries while demonstrating impeccable communication skills, both verbal and written
• Display and implement product knowledge, while conveying the Hermès style, values, and vision
• Follow-up and resolve all client issues and inquiries in a timely manner
• Respond to client voicemails
• Place online orders and follow-up on pending orders
• Resolve delivery issues related to e-Commerce orders
• Collaborate with internal partners to ensure resolution and exceed client expectations
• Adapt well in a fast-paced environment, being flexible and resilient while handling all situations with graciousness
• Maintain confidentiality and company policies for data protection and security
• Adhere to all Hermès policy & procedures relative to role and responsibilities
• Uphold high client expectations in every interaction
• Offer tailored solutions and recommendations to customers
• Maintain a sophisticated and professional tone in all interactions
• Possess deep knowledge of luxury goods or services
• Address concerns efficiently while maintaining brand integrity
• Foster long-term customer loyalty through exceptional service
• All other duties as assigned by supervisor

Supervisory Responsibility:

• NO

Budget Responsibility:

• NO

Decision Making Responsibility:

• NO

About You:

• Open availability, Monday through Sunday, with flexibility to meet business needs
• 1-2 years' experience in a call center or customer service role, including hands-on internships
• Strong verbal and written communication skills
• Experience in luxury retail, hospitality, or high-end customer service
• Ability to manage complex requests with professionalism and discretion
• Familiarity with CRM systems and call center software
• Knowledge of Microsoft Excel and Word
• Team-oriented, assisting peers, mentoring new members, and sharing knowledge
• Proactive in identifying potential issues and implementing solutions
• Actively seeks feedback for continuous improvement
• Ability to exercise sound judgment
• Strong multitasking and problem-solving capabilities
• High level of attention to detail to ensure service excellence
• Multilingual skills are a plus

Seasonals are paid an hourly rate of US $21.00. A Full-Time Internship will be scheduled for 37.5 hours - 40 hours per week.

We are looking for a candidate that has a combination of the above attributes and can perform the key functions of the role with or without reasonable accommodations.

Company Overview:

Since 1837, Hermès has remained faithful to its artisan business model and humanist values. We place people at the heart of what we do and aspire to make a positive impact on the world. The freedom to create, the constant search for beautiful materials, the transmission of a savoir-faire of excellence and the aesthetic of functionality define the singularity of Hermès, a house dedicated to making highly-crafted, beautiful objects made to stand the test of time.

An independent, family-owned company, Hermès is dedicated to keeping production in France through its 42 workshops, The Hermès organization is also a truly global community with a network of 310 stores in 49 countries. Hermès employs more than 15,000 people worldwide with over 6,000 of the workforce being Hermès craftspeople engaged in making artisanal products, nurturing a 180+ year tradition of creativity and innovation.

At Hermès, our actions for sustainable development and corporate social responsibility are founded in values passed down by generations of humble artisans who have shaped the story of our house and the integrity of our objects. The roots of Hermès' success and longevity lie in a sense of responsibility; a quest for authenticity and respect for time and preservation of natural resources. All at Hermès wish to leave a positive footprint on the world, a mission that's at the heart of our commitment to progress. This narrative can be experienced in a series of shorts films "Footsteps Across the World" available on our website. Link here .

Our Commitment:

Family is at the heart of Hermès. At Hermès of Paris, we are committed to being a Maison for All, a home where we make efforts to generate, support and advance the values of diversity, inclusion and family both within our own walls and in the wider world. At Hermès of Paris we look to create a diverse workforce of talented and unique individuals with different backgrounds, skillsets and worldviews that will enrich our Hermès of Paris family. We support our individual team members personal and professional success through a culture that values equality, individuality and fairness and through an environment where individuals can thrive and feel comfortable being their authentic selves. Beyond the walls of our Maison, we advance our DIF values through the work that we do in partnership with our community and non-profit partners.

At Hermès of Paris, we are proud to be an equal opportunity workplace. It is the policy of Hermès of Paris, Inc. that applicants for employment are recruited, selected and hired on the basis of individual merit and ability with respect to positions being filled and potential for promotion or transfer which may be expected to develop. Applicants are recruited, selected and hired without discrimination because of race, color, religion, sex, age, national origin, disability, genetic information, sexual orientation, citizenship, military or veteran status or any other basis prohibited by applicable law. In addition, personnel procedures and practices with regard to training, promotion, transfer, compensation, demotion, lay off or termination are to be administered with due regard to job performance, experience and qualifications, but without discrimination because of race, color, religion, sex, age, national origin, disability, genetic information, sexual orientation, citizenship, military or veteran status or any other basis prohibited by applicable law. Hermès of Paris, Inc. also provides reasonable accommodations to qualified individuals with disabilities, in accordance with applicable laws."Créateur, artisan et marchand d'objets de haute qualité, Hermès est, depuis 1837, une maison française, familiale et indépendante qui emploie près de 25 185 collaborateurs dans le monde. Animé par un esprit d'entreprendre continu et une exigence constante, Hermès cultive la liberté et l'autonomie de chacun grâce à un management responsable. L'entreprise perpétue la transmission de savoir-faire d'exception par un ancrage territorial fort dans le respect des hommes et de la nature - source de matières d'exception. Seize métiers artisanaux irriguent la créativité de la maison dont les collections rayonnent dans près 300 magasins dans le monde."

• Perform a wide range of advanced aesthetic treatments including facials, chemical peels, microdermabrasion, and laser treatments.
• Conduct thorough client consultations to assess skin concerns and develop customized treatment plans.
• Educate clients on product recommendations and at-home skincare routines.
• Maintain accurate and confidential client records, including treatment history and progress notes.
• Develop and implement strategies to enhance client engagement and loyalty.
• Manage client appointments, scheduling, and follow-ups to ensure a seamless client experience.
• Address client inquiries, concerns, and feedback promptly and professionally.
• Collaborate with the marketing team on client retention initiatives and special promotions.
• Stay updated on the latest industry trends, techniques, and product advancements.
• Mentor and train junior aesthetician staff on treatment protocols and client service standards.
• Contribute to the overall ambiance and service excellence of the wellness center.

• Valid Aesthetician license in California.
• Minimum of 5 years of experience as a practicing aesthetician, with a strong portfolio of advanced treatments.
• Proven experience in client relations, customer service, or account management within the beauty or wellness industry.
• Excellent communication, interpersonal, and active listening skills.
• Deep knowledge of skincare ingredients, product formulations, and various skin conditions.
• Familiarity with beauty and wellness industry software for appointment scheduling and client management.
• Ability to work independently and as part of a team in a dynamic environment.
• Passion for continuous learning and professional development in the aesthetics field.
• Strong organizational and time management skills.
• Ability to handle client escalations with empathy and effectiveness.

Maximus is looking for an entry level Help Desk technician to contribute to the DMCS Help Desk.

This position is remote.

Essential Duties and Responsibilities:
- Responsible for responding to telephone calls, emails, and personnel requests for technical support.
- Identify, research, and resolve technical problems.
- Document, track, and monitor problems to ensure timely resolution.
- Correct application issues, solve network and security problems, and identify common PC software and hardware problems.
- Assign username, password, and access right permissions for multiple proprietary applications, as well as client software.

Job-Specific Essential Duties and Responsibilities:

- Answer internal and external telephone calls for end user issues or requests, complete tickets in the ticketing system and process the requests

- Ask questions to determine work assignment queue

- Monitor customer requests arriving via email for customers seeking help, by completing a ticket in the ticketing system and processing the request

- Serve as the single point of contact to the customer's end users for related issues, problems and requests

- Track, route and redirect problems to correct resources

- Monitor Service Desk for tickets assigned to the queue and process first-in first-out based on priority

- Walk customer through problem-solving process

- Coordinate, monitor and respond quickly and effectively to all Service Desk open incident tickets in order to ensure issues are closed within the required Service Levels, work directly with the Client's service partners for escalation and timely issue resolution

- Provide helpdesk support and resolve problems to the end user's satisfaction

- Verify with the customer that the issue has been resolved and update the ticketing system

- Receives and prioritizes issues and forwards using appropriate escalation procedures

- Identifies, investigates and researches user questions and problems as well as isolating and resolving information systems problems

- Special projects may be assigned and an opportunity to work, based on ability to meet and exceed performance benchmarks

- Recommended procedure modifications or actively contribute to ongoing process improvements

- Assist Service Desk Management with executing reports to monitor and track tickets, reporting, analysis, or testing tasks

Minimum Requirements

- High school diploma or GED required and 0-2 years of relevant professional experience required, or equivalent combination of education and experience.

Job-Specific Minimum Requirements:
- 0-2 years experience

Additional Requirements as per Contract/Client:
- Must be able to obtain a 6C Public Trust government clearance
- Must be a U.S. citizen.
- Must currently reside in the U.S.
- Must be able to pass a criminal background check.
- Must not be delinquent or in default on any federal student loans.
- Employment and continued employment are contingent upon obtaining and maintaining a favorable clearance.
- Final suitability determination is the sole discretion of the Department of Education.
- Obtaining and Maintaining a PIV-I card is a requirement of this position. PIV-I cards must be picked up in person. If applicable, new and existing employees may need to travel via car, train, or plane to a designated location to pick up their new or replacement PIV-I card. Any travel expenses will be paid for by Maximus.

Preferred Skills and Qualifications:

- Microsoft Office
- Help Desk Ticketing Solution such as ServiceNow or SysAid
- ITIL

EEO Statement

Maximus is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information and other legally protected characteristics.

Pay Transparency

Maximus compensation is based on various factors including but not limited to job location, a candidate's education, training, experience, expected quality and quantity of work, required travel (if any), external market and internal value analysis including seniority and merit systems, as well as internal pay alignment. Annual salary is just one component of Maximus's total compensation package. Other rewards may include short- and long-term incentives as well as program-specific awards. Additionally, Maximus provides a variety of benefits to employees, including health insurance coverage, life and disability insurance, a retirement savings plan, paid holidays and paid time off. Compensation ranges may differ based on contract value but will be commensurate with job duties and relevant work experience. An applicant's salary history will not be used in determining compensation. Maximus will comply with regulatory minimum wage rates and exempt salary thresholds in all instances.

Minimum Salary

$

40,000.00

Maximum Salary

$

45,000.00

We are seeking a dedicated and enthusiastic Call Center Representative to join our dynamic team. In this role, you will be the primary point of contact for our customers, providing exceptional service and support over the phone. Your ability to listen and respond to customer inquiries will be crucial in ensuring customer satisfaction and resolving any issues they may encounter. You will handle a variety of calls ranging from inquiries about our products and services to technical troubleshooting and complaint resolution.

Key Responsibilities:

• Respond to customer inquiries via phone in a timely and professional manner.
• Provide accurate information regarding products and services to customers.
• Handle customer complaints and resolve issues effectively and efficiently.
• Document customer interactions and maintain detailed records of inquiries and resolutions.
• Assist customers with technical support and troubleshooting of products.
• Process orders, forms, and applications as required by customer requests.

Skills, Knowledge and Expertise:

• High school diploma or equivalent; bachelor's degree preferred.
• Proven experience in a customer service or call center role is a plus.
• Exceptional verbal communication skills and active listening abilities.
• Strong problem-solving skills and a proactive approach to customer care.
• Ability to work in a fast-paced environment while managing multiple tasks.
• Familiarity with CRM systems and practices is an advantage.

Benefits:

• Opportunities for professional growth and career advancement.
• Comprehensive training to support your role and skill development.
• Collaborative and inclusive work environment.
• Paid time off, including holidays and vacation days.

About Hustle Notice Biz:

We specialize in delivering innovative solutions and exceptional services to meet the diverse needs of our clients. With a strong commitment to quality and customer satisfaction, we strive to exceed expectations and drive success in every project we undertake.

Our Hiring Process:

1. Stage 1: Applied
2. Stage 2: Review
3. Stage 3: Interview
4. Stage 4: Hired

Not quite right? Register your interest to be notified of any roles that come along that meet your criteria.