438 Customer Service Representatives jobs in Riverdale

• Serve as day to day point of contact for key pharmaceutical and agency partners
• Attend all client calls, taking notes and sending clear and concise emails summarizing calls and next steps
• Displays understanding and ownership of MLR submission and approvals process, ensuring format matches the manufacturer specific requirements and that deadlines are met and exceeded.
• Keep tabs on and track all necessary steps needed from the client to launch the campaign, as well as setting up status calls when needed.

• Ensure constant, clear, overcommunication with internal teams to relay client status updates and relevant aspects of campaign launches
• Keep internal documents up to date and keep track of all client logins and trainings
• Draft all client facing materials, working with the Coordinator and Director to get all materials ready for client
• Track campaign progress on internal project management software, ensuring all necessary tasks are getting done / being assigned correctly
• Work with the Director and Sales lead to track client KPIs and end of campaign metrics

• History of working with clients to craft campaigns in the HCP space (open to experience in DTC) to meet client goals and deliver on time
• Strong project management skills
• Extreme attention to detail
• Ability to work in a fast paced, tight deadline environment, an organized and autonomous worker
• Travel as much as 1x per quarter for team meetings

• Full support and career-development opportunities to expand your skills, enhance your expertise, and maximize your potential along your career journey;
• A diverse and inclusive community of belonging, where teammates are empowered to bring ideas to the table and act;
• Generous Total Rewards Plan including comprehensive healthcare (health, dental, vision), life insurance, unlimited PTO, and 401K matching.

• Pipeline Management
• Manage and update pipeline on Salesforce, Connector, Smartsheet, Deal Flow
• Monitor Metro Atlanta Pipeline to ensure we are properly tracking SEMF Partners revenue and larger team pipeline
• Track team revenue for team, log and save down all deal reports/approvals/invoices
• Manage production pipeline/dashboard
• Track BOVS & proposal follow ups
• Update talking points
• Listing Management
• Listing Agreements
• Coordinate with legal on NDAs, CAs, Listing Agreements, Lien Waivers
• Set up Deal Flow pages, launch blasts
• Pull marketing reports & circulate weekly with clients
• Manage offer process/logging, pull offer summaries to circulate with clients
• Handle all vouchers, commission invoices, lien waivers (all three teams), coordinate with accounting and be team point of contact, send proper documents to clients prior to closings
• Send closing blasts & LinkedIn announcements
• Coordinate closing press releases
• Ensure all necessary items are saved down in listing files and keep drive organized
• Run Monday Morning Meetings & Bi-Weekly analyst meetings
• Handle Million Dollar Club submissions (very time consuming - could be joint effort with CSC)
• Handle National Multifamily Requests (requests for team info, pipeline updates, RCA Deal Audits)
• Handle month in review eblasts & end of year eblasts
• Manage interns
• Assist with hiring and team onboarding
• Handle team accounts and subscriptions; renewals for market information sources; managing users and licenses; save down and share external reports (Data Bank & Haddow Reports)
• Broker Calendar Management
• Schedule Zoom Invites and schedule all team calendar requests
• Tour Scheduling
• Log all CAs and handle redlined CAs
• Grant VDR Access during marketing process
• Submit Project ID requests
• Pay invoices
• Manage distributions lists, update and add contact to database, assist with any database (Salesforce) management when necessary
• Plan client events (lunches, dinners, closing events)
• Reserve meeting rooms/order client lunches
• Conference coordination - events, dinners, client meetings, producer travel/hotels (NMHC, MF Summit)
• Event planning for Barnsley, Sea Island, AAA
• Expense submissions
• General Broker Admin & Support - help with broker travel plans, make lunch & dinner reservations, printing/scanning for brokers, be point of contact for general broker questions and assistance
• In general, would assist Team Lead and analysts with general marketing/admin tasks to help with workloads

• High school diploma required
• 3 years in an administrative role working with professionals
• 2 years in the Real Estate industry.
• Active state real estate license preferred.
• Ability to present information to a large group of employees.
• Ability to calculate figures such as percentages, discounts, and commissions and conduct basic financial analysis. Must know how to abstract a lease. Requires knowledge of financial terms and concepts.
• Requires sophisticated detailed and quantitative skills.
• Experience with Microsoft Office Suite, internet research and web publishing skills and ability to edit basic templates in Power Point and/or InDesign.
• Ability to thrive in a fast-paced environment of continuous change.

Reports To: Senior Vice President, Client Services

Job type: Full Time, Exempt

Who We Are

Impiricus is the first and only AI-powered HCP Engagement Engine. Founded by a practicing physician and a senior pharmaceutical executive, Impiricus was created to cut through the noise and put physician care delivery at the forefront. With our unique frontline access to HCPs, their insights, and clinical expertise, we are committed to providing life science companies with innovative channels and AI technology needed to deliver clear, reliable, and evidence-based resources into the hands of HCPs. Guided by a board of trusted physician advisors, we ensure every message leads to better patient care. Welcome to the future of ethical physician and pharma collaboration!

Job Summary

We are seeking a client services coordinator who will be responsible for supporting multiple CS teams that manage campaigns across varying therapeutic areas and pharmaceutical manufacturers. Youll be day to day support for CS Managers and Associate Directors, managing document creation, tasks across cross functional teams, tracking and creating submission docs as well as attending and keeping track of various trainings.

Duties/ Responsibilities:

• Creation of docs from draft to working status including: KOC decks, submission docs, internal status docs and trackers, etc
• Join client meetings and status to take comprehensive notes detailing next steps and key takeaways
• Creation of submission docs, submitting in Veeva Vault and managing status of jobs / timeline
• Assist CS and Sales teams in creating mockups of SMS copy based on internal best practices and MLR rules
• Support with tasks needed pre and post-launch including creation of tagging documents for agencies, running of target lists, testing and QA of campaign messaging, and monitoring inbound messages for AE/PQCs, and submitting timely requests for metrics from the data team
• Work closely with sales and finance to notify of campaign delays and changes to dates that impact flighting and deliverables

Experience:

• 1-3 years experience in Pharmaceutical Marketing at an agency or similar
• Veeva and MLR submission experience is a plus but not required
• Ability to problem solve and perform logical inquiry
• Ability to work in a fast paced, tight deadline environment, an organized and autonomous worker
• Travel as much as 1x per quarter for team meetings

Impiricus focuses on taking care of our teammates professional and personal growth and well-being.

• Full support and career-development opportunities to expand your skills, enhance your expertise, and maximize your potential along your career journey;
• A diverse and inclusive community of belonging, where teammates are empowered to bring ideas to the table and act;
• Generous Total Rewards Plan including comprehensive healthcare (health, dental, vision), life insurance, unlimited PTO, and 401K matching.

Impiricus provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

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• Creation of docs from draft to working status including: KOC decks, submission docs, internal status docs and trackers, etc
• Join client meetings and status to take comprehensive notes detailing next steps and key takeaways
• Creation of submission docs, submitting in Veeva Vault and managing status of jobs / timeline
• Assist CS and Sales teams in creating mockups of SMS copy based on internal best practices and MLR rules
• Support with tasks needed pre and post-launch including creation of tagging documents for agencies, running of target lists, testing and QA of campaign messaging, and monitoring inbound messages for AE/PQCs, and submitting timely requests for metrics from the data team
• Work closely with sales and finance to notify of campaign delays and changes to dates that impact flighting and deliverables

• 1-3 year's experience in Pharmaceutical Marketing at an agency or similar
• Veeva and MLR submission experience is a plus but not required
• Ability to problem solve and perform logical inquiry
• Ability to work in a fast paced, tight deadline environment, an organized and autonomous worker
• Travel as much as 1x per quarter for team meetings

• Full support and career-development opportunities to expand your skills, enhance your expertise, and maximize your potential along your career journey;
• A diverse and inclusive community of belonging, where teammates are empowered to bring ideas to the table and act;
• Generous Total Rewards Plan including comprehensive healthcare (health, dental, vision), life insurance, unlimited PTO, and 401K matching.

Franklin Street is currently seeking a Client Services Coordinator to join our team in Atlanta, GA.The ideal candidate must possess 3 years of administrative experience or bachelor's degree in a related field. Intermediate knowledge of Adobe Creative Suite, including InDesign, Photoshop, and Acrobat Pro is required. Professional level proficiency in computer skills including MS Office applications (Excel, Word, Outlook) and internet/application software required along with a willingness and ability to learn new software programs is required to be successful in this role.Position Overview: The Client Services Coordinator relieves the Real Estate agents of administrative, research and analytical functions in order to increase the time the agents have available for production. The Client Services Coordinator manages a wide variety of situations and conflicts involving the clerical and administrative functions of the team and business line, relies on experience and judgment to plan and accomplish goals, and may direct or lead the work of others with creativity and latitude.Contract/Transaction ManagementTypes and supports the production of general correspondence, memos, charts, tables, graphs, site plans, etc. Proofreads copy for spelling, grammar, and layout, making appropriate changes. Responsible for accuracy and clarity of final copy.Manages creation and execution of Listing Agreements, Letters of Intent/Offer Letters, Commission Agreements, Lease Agreements, Purchase & Sale Agreements, etc. Upon receipt of same, store in client/deal folder and executes appropriate checklists/processes.Enters all transactions and required documentation into Frankie. Complete the necessary steps in Frankie to create/send out commission invoices and process payments.Monitors commission demand letters and balances for the sales teams. Coordinate with legal on past due commission invoices.Database ManagementManages the creation and storage of client/deal folders.Maintains company database by adding or verifying contact information and property databases to ensure orderly information, files, and accessibility.Maintains any pipeline reports and tracking spreadsheets.MarketingPerforms market research for general information, comps, tenant write-ups, etc.Assists the Business Line's marketing person, if applicable, in the creation of demographic maps, aerials, target area maps and reports using Regis, ESRI, and/or CoStar.Assists the Business Line's marketing person, if applicable, in the execution of marketing projects, including but not limited to coordinating and creating direct mailings and eblasts, orders property signs, booking property photos/drone videos with vendor, executive summaries, brochures, placemats, pitch packages, market/tenant rep packages, and press releases.Assists in the creation of collateral including but not limited to property brochures, market surveys, market tours, proposal packages and business development initiatives.Ensures all listings are properly displayed on all necessary websites and/or advertising outlets. (i.e. Company website, LoopNet, CoStar Crexi, etc.)MiscellaneousWorks independently to support team members on special nonrecurring and ongoing projects.Maintains strict confidentiality regarding company marketing, business matters and broker information.Works on special projects and performs other duties as assigned. Requirements High-level data entry skills are required.Intermediate knowledge of Adobe Creative Suite - InDesign, Photoshop, Acrobat Pro3 years of administrative experience or Bachelor of Science or Bachelor of Arts; paralegal background helpful, not required.Professional level proficiency in computer skills including MS Office applications (Excel, Word, Outlook) and internet/application software required along with a willingness and ability to learn new software programs.Should have experience working in databases.Experience utilizing a variety of marketing/media communication vehicles including web, email promotion, and traditional service/product collateral a plusMust be able to calculate figures and amounts such as basic financial math, commissions, deposits, interest, and percentages.Prior experience or coursework in Real Estate is preferred.Should possess the ability to read, analyze, and interpret general real estate contracts, professional journals/publications, and/or governmental regulations, and abstract leases.Must possess demonstrated administrative organizational skills and the ability to multi-task in a fast-paced setting.Strong written and verbal communication skills (professional level English). Must be able to speak clearly and concisely. Must possess the ability to represent the company professionally both in person and over the phone with a pleasant demeanor and customer service focus. Professional business attire is required.Must be able to work independently with minimal direction/supervision.Must possess problem-solving ingenuity, conflict resolution skills and team player qualities.Analytical ability is required to gather and summarize data for reports, find solutions to various administrative problems, and prioritize work.Work requires continuous attention to detail in composing, typing, and proofing materials, establishing priorities and meeting deadlines. About Franklin Street: Franklin Street is a family of full-service real estate companies focused on delivering value-added solutions to meet clients' evolving needs. Through a collaborative philosophy of leveraging the resources, expertise, and experience of each of its divisions-Real Estate, Capital, Insurance, Property Management, and Project Management-Franklin Street offers unmatched value and optimal solutions for clients nationwide.Make your next career move with Franklin Street. With seven lines of business and nine offices across, that perfect opportunity you've been looking for is here. We believe in hiring a mix of experienced and new talent to join our team of professionals. Whatever your expertise, wherever you are on your career path, Franklin Street is your destination for success.Learn more about Franklin Street and our award-winning culture at Street offers competitive salaries, medical - including additional discounts, dental, and vision benefits, disability, and life insurance, 401(K), paid time off, and holiday pay. We also love working together to help the community through our company-sponsored philanthropy events.Must be able to successfully pass pre-employment (post-offer) drug screen and background check.Franklin Street and Lighthouse HR Services is an Equal Opportunity Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Sexual Orientation, Gender Identity, Age, Disability, Ancestry, Veteran Status, Genetic Information, or any other classification protected by law.

Benefits: Dental insurance Health insurance Training & development Vision insurance Our tight-knit team at AlphaGraphics Dunwoody - Sandy Springs is actively seeking a Client Services Coordinator to join us full time. This position is primarily responsible for establishing and maintaining positive relationships with our customers by ensuring their requirements and needs are met. Client Services Coordinator Perks and Benefits:Competitive Compensation Hard work, collaboration, humanity, fun, and laughterCareer path developmentFlexibility to meet the demands of life outside of workMore than anything, we are looking for a highly collaborative and dependable Client Services Coordinator who is driven by the opportunity to contribute to the success of a local business. We are a small, passionate, and fast-paced team that is fully invested in our company's success, and we value contributions from each team member. Client Services Coordinator Daily Tasks:Serve as the primary internal representative of the organization.Convey to the customer our expertise in products, services, and capabilities.Communicate customer requirements to the Graphic Design and Production team in accordance with company policies and procedures.Confer with customers by telephone or in-person to provide information about products or services, take or enter orders, cancel accounts, and address details of complaints.Determine charges for services requested, collect deposits or payments, and arrange for billing.Attract potential customers by answering product and service questions and suggesting information about other products and services.Manage third-party vendors responsible for fulfilling certain client orders. Client Services Coordinator Role Qualifications:Experience conducting customer needs assessments, meeting quality standards for service, and evaluating customer satisfaction.Ability to effectively build relationships with customers and teammates.Strong written and verbal communication skills.Adobe Creative Suite knowledge preferred.Desire to continuously look for ways to help people.Critical and analytical thinking skills to identify the strengths and weaknesses of alternative solutions or approaches to a problem.AlphaGraphics Dunwoody - Sandy Springs and its sister Center Tri-Cities - Atlanta Airport are established leaders in Marketing, Graphic Design, Printing, Signage, Promotional Products, Web Design, and Web Marketing. Our mission is to partner with businesses, non-profit, and government organizations of all sizes, as well as consumers, and provide them with high-quality visual communications solutions that make life easier and help them thrive.Apply today!Compensation: $17.00 - $22.00 per hour At AlphaGraphics, we offer careers for everyone! Whether you are just starting out, looking for that next great growth opportunity, or seeking a change, we have exciting roles to suit you. We pride ourselves on our training programs in management, sales, operations, print, signs, design, and marketing. Join us with or without experience, and we will succeed together as a team!We invite EVERYONE to apply! *AlphaGraphics centers (locations) are independently owned and operated. The posted positions are offered by individual franchisees who interview, hire, manage and pay the employees hired for positions in a specific local location (center) through their specific business.

Do you enjoy planning trips and helping others experience the joy of travel? Join us as a Client Services Associate and play a key role in creating unforgettable vacations for both leisure and corporate clients right from your home.

What You'll Do:

• Design personalized travel itineraries based on each clients preferences, goals, and budget.
• Book a full range of travel arrangements including flights, hotels, car rentals, cruises, tours, and events.
• Communicate clearly and professionally with clients before, during, and after their trips to ensure a seamless experience.
• Handle and resolve any travel-related issues that may arise.
• Participate in ongoing training to earn certifications and stay informed on industry trends.
• Attend webinars and collaborate with vendors to deepen your expertise in specific destinations and travel types.

What Were Looking For:

• Excellent communication and interpersonal skills.
• Access to a reliable internet connection and a computer or smartphone.
• Experience in hospitality, customer service, or sales is a plus, but not required.
• A passion for travel; personal travel experience is a bonus.

What We Offer:

• Comprehensive training to ensure you're fully prepared for success.
• Flexible remote work options- whether you're looking for part-time or full-time.
• No prior experience required -we'll teach you everything you need to know.
• Exclusive travel discounts to help you explore the world for less.
• Unlimited Earning Potential Your income grows with your effort, interest, and dedication

If you're ready to transform your love of travel into a fulfilling career, we invite you to apply today.