1493 Customer Service Representatives jobs in Rowland Heights
Client Relations Manager
Posted today
Job Viewed
Job Description
At Cengage Group, our employees have a direct impact in helping students around the world discover the power and joy of learning. We are bonded by our shared purpose - driving innovation that helps millions of learners improve their lives and achieve their dreams through education.
**Our culture values diversity, engagement, and discovery**
Our business is driven by our strong culture, and we know that creating an inclusive and diverse workplace is critical to the success of our company and our learners, as well as our individual well-being. We recognize the value of different perspectives in everything we do, and strive to ensure employees of all levels and backgrounds feel empowered to voice their ideas and bring their authentic selves to work. We achieve these priorities through inclusive programs, benefits, and initiatives that are integrated into the fabric of how we work every day. To learn more, please see Client Operations Manager will:**
This role will work to manage and deliver talent pipeline services to new and existing corporate clients. The Client Operations Manager is responsible for guiding new corporate clients through post-contract onboarding processes and managing client succes and service delivery from end to end through the entire contract lifecycle. Success in this position will be defined by our ability to deliver exceptional talent pipeline and upskilling services to our corporate clients, help grow the client relationship, and demonstrate the performance vital for the sales team to expand our business. In addition, they will analyze and improve organizational processes, and work to improve quality, productivity and efficiency.
The Client Operations Manager will be responsible for managing several corporate clients and the talent pipeline and upskilling service(s) delivered to include the following:
+ Responsible for all phases of the talent pipeline lifecycle - helping clients with processes throughout onboarding, assisting with the design and process development for each client, proactively contacting clients at strategic intervals through the contract lifecycle, assisting with technical support needs, providing regular reporting, and holding quarterly progress sessions for assigned clients.
+ Develop and implement operational policies and procedures related to candidate application, enrollment, and persistence through our train-to-hire programs in preparation for placement with our corporate clients. Be responsible for applicant outreach, communications, and success through the recruitment funnel.
+ Develop and implement operational policies and procedures related to enrollment, persistence and certification for upskilling trainees identified by our corporate clients. Be responsible for upskilling trainee support, communications, reporting, and success.
+ Analyze operational processes and performance data to find opportunities for improvement.
+ Lead and direct operations team to achieve business targets; including student/candidate tracking and client reporting data and metrics.
+ Vet and prepare trainees for referral to clients to be interviewed and hired for on-site training.
+ Work cross functionally with both internal departments and external clients to achieve goals.
+ Identify and implement strategies to improve quality of service, productivity and profitability for both recruited candidates and upskilling students enrolled by clients.
+ Liaise and cross-collaborate with internal team members to ensure forecasting is fulfilled appropriately.
+ Ensure all operations are carried on in an appropriate and cost-effective way; respond to clients and students in a timely manner.
+ Support in forecasting requirements, communicating with clients directly, and addressing operational needs; establish standard methodologies for an energetic team with scalable processes to drive client success and growth.
+ Be responsible for related procurement processes and coordinate material and resources allocation.
+ Identify and address problems and opportunities for the business.
+ Provide data and support to management as needed.
**Skills You'll Need Here:**
**Basic:**
+ BA/BS or equivalent work experience and a validated, successful track record in a detail oriented position.
+ Minimum of four years of successful operations, talent acquisition, client services or related detail-oriented and customer-focused work.
+ Values and appreciates diversity of thought; able to work with diverse audiences both internally and externally.
+ Highly flexible and adaptable to change.
+ High energy and good communication skills both written and verbal.
+ Ability to interact professionally with Vice Presidents and Director level staff within clients.
+ Have a customer focused mentality; both in work with candidates, trainees and clients.
+ Comfortable using technology in performing routine job tasks and for product demonstration purposes.
+ Outstanding organizational and time management skills.
+ Proficiency in PC and Microsoft Office applications. Great if experienced with Salesforce.
+ Ability to monitor and evaluate operational data.
**Preferred:**
+ Professional business-to-business/customer success experience (3 years strongly desired)
+ Experience working with adult learners and non-traditional students.
+ Proficiency in being a great partner within and outside one's own department.
+ Understanding of client relations/partnership management and how to efficiently work with external partnerships.
+ Driven to succeed and yearning to make impact; customer success obsession mentality.
Cengage Group is committed to working with broad talent pools to attract and hire strong and most qualified individuals. Our job applicants are considered regardless of race, national origin, religion, sex, sexual orientation, genetic information, disability, age, veteran status, and any other classification protected by applicable federal, state, provincial or local laws.
Cengage is also committed to providing reasonable accommodations for qualified individuals with disabilities including during our job application process. If you are an applicant with a disability and require reasonable accommodation in our job application process, please contact us at or at .
**About Cengage Group**
Cengage Group, a global education technology company serving millions of learners, provides affordable, quality digital products and services that equip students with the skills and competencies needed to be job ready. For more than 100 years, we have enabled the power and joy of learning with trusted, engaging content, and now, integrated digital platforms. We serve the higher education, workforce skills, secondary education, English language teaching and research markets worldwide. Through our scalable technology, including MindTap and Cengage Unlimited, we support all learners who seek to improve their lives and achieve their dreams through education.
**Compensation**
At Cengage Group, we take great pride in our commitment to providing a comprehensive and rewarding Total Rewards package designed to support and empower our employees. Click here ( to learn more about our _Total Rewards Philosophy_ .
The full base pay range has been provided for this position. Individual base pay will vary based on work schedule, qualifications, experience, internal equity, and geographic location. Sales roles often incorporate a significant incentive compensation program beyond this base pay range.
$58,300.00 - $75,750.00 USD
**Cengage Group** , a global education technology company serving millions of learners, provides affordable, quality digital products and services that equip students with the skills and competencies needed to be job ready. For more than 100 years, we have enabled the power and joy of learning with trusted, engaging content, and now, integrated digital platforms.
We serve the higher education, workforce skills, secondary education, English language teaching and research markets worldwide. Through our scalable technology, including MindTap and Cengage Unlimited, we support all learners who seek to improve their lives and achieve their dreams through education.
**_Warning: Be aware, there has been an increase of targeted recruitment_** **_scams perpetrated by bad actors falsely providing job offers on behalf Cengage Group to candidates as a means of obtaining personal information. Note that Cengage will always interview candidates via live in-person meetings, phone calls and video calls before an offer would be extended. Also, be sure to check that communication is coming from an @cengage.com email address._**
Client Relations Manager
Posted today
Job Viewed
Job Description
The Client Relations Manager for First Class Vending, an Aramark brand, is responsible for strategically growing organizational development by driving base business expansion across our vending, micro-market, and office coffee service (OCS) portfolio. This individual will ensure continued service offering penetration and profitability of assigned clients through a proactive contact strategy, while also leading internal training efforts to strengthen service delivery and client satisfaction.
**First Class Vending** , now part of Aramark Refreshments, has been Southern California?s leader in vending and micro-market solutions for over 30 years. We deliver inspired break experiences through a full portfolio of snacks, coffee, tea, cold brew, and fresh food options, all tailored to meet the unique needs of our clients. Backed by Aramark?s national scale and expertise, our local team continues to create welcoming spaces where employees and guests can recharge, connect, and enjoy a true sense of community.
**Compensation:** The salary range for this position is $75,000 to $89,000. If both numbers are the same, that is the amount Aramark expects to offer. This is Aramark?s good faith and reasonable estimate of the compensation for this position as of the time of posting.
**Benefits:** Aramark offers comprehensive benefit programs and services for eligible employees including medical, dental, vision, and work/life resources. Additional benefits may include retirement savings plans like 401(k) and paid days off such as parental leave and disability coverage. Benefits vary by location and are subject to any legal requirements or limitations, employee eligibility status, and where the employee lives and/or works. For more information, visit Aramark Careers - Benefits & Compensation .
There is no predetermined application window for this position. The position will close once a qualified candidate is selected. Qualified applicants with arrest or conviction records will be considered for employment in accordance with applicable law, including, but not limited to, the Los Angeles County Fair Chance Ordinance for Employers, the California Fair Chance Act, and the San Francisco Fair Chance Ordinance.
**Job Responsibilities**
+ Develop and manage relationships within an existing client base across First Class Vending?s vending, micro-market, and OCS segments to support execution of growth initiatives.
+ Upsell service solutions to target accounts to ensure revenue growth by upgrading current programs and/or introducing new products and services.
+ Lead training and development efforts for internal teams to enhance service consistency, client engagement, and operational excellence.
+ Document client visits with respect to risks, opportunities, and relevant action plans.
+ Forecast sales activity and revenue achievement using sales automation/client management platforms.
+ Collaborate with cross-functional teams to ensure seamless service delivery and client satisfaction.
+ Stay informed on industry trends and innovations to proactively introduce enhancements to clients.
**Qualifications**
+ 1?3 years of proven experience in sales, marketing, or supervisory/leadership roles, preferably in vending, micro-markets, or OCS.
+ Bachelor?s degree or equivalent experience required.
+ Strong organizational, time management, and leadership skills.
+ Effective communication skills with clients, client customers, and internal support teams.
+ Ability to adapt to changing demands and manage multiple priorities.
+ Proficiency in Microsoft Office applications.
+ Experience in contract-managed services is desirable.
**Education**
**About Aramark**
**Our Mission**
Rooted in service and united by our purpose, we strive to do great things for each other, our partners, our communities, and our planet.
At Aramark, we believe that every employee should enjoy equal employment opportunity and be free to participate in all aspects of the company. We do not discriminate on the basis of race, color, religion, national origin, age, sex, gender, pregnancy, disability, sexual orientation, gender identity, genetic information, military status, protected veteran status or other characteristics protected by applicable law.
**About Aramark**
The people of Aramark proudly serve millions of guests every day through food and facilities in 15 countries around the world. Rooted in service and united by our purpose, we strive to do great things for each other, our partners, our communities, and our planet. We believe a career should develop your talents, fuel your passions, and empower your professional growth. So, no matter what you're pursuing - a new challenge, a sense of belonging, or just a great place to work - our focus is helping you reach your full potential. Learn more about working here at or connect with us on Facebook , Instagram and Twitter .
Client Relations Manager
Posted 2 days ago
Job Viewed
Job Description
At Cengage Group, our employees have a direct impact in helping students around the world discover the power and joy of learning. We are bonded by our shared purpose - driving innovation that helps millions of learners improve their lives and achieve their dreams through education.
**Our culture values diversity, engagement, and discovery**
Our business is driven by our strong culture, and we know that creating an inclusive and diverse workplace is critical to the success of our company and our learners, as well as our individual well-being. We recognize the value of different perspectives in everything we do, and strive to ensure employees of all levels and backgrounds feel empowered to voice their ideas and bring their authentic selves to work. We achieve these priorities through inclusive programs, benefits, and initiatives that are integrated into the fabric of how we work every day. To learn more, please see Client Operations Manager will:**
This role will work to manage and deliver talent pipeline services to new and existing corporate clients. The Client Operations Manager is responsible for guiding new corporate clients through post-contract onboarding processes and managing client succes and service delivery from end to end through the entire contract lifecycle. Success in this position will be defined by our ability to deliver exceptional talent pipeline and upskilling services to our corporate clients, help grow the client relationship, and demonstrate the performance vital for the sales team to expand our business. In addition, they will analyze and improve organizational processes, and work to improve quality, productivity and efficiency.
The Client Operations Manager will be responsible for managing several corporate clients and the talent pipeline and upskilling service(s) delivered to include the following:
+ Responsible for all phases of the talent pipeline lifecycle - helping clients with processes throughout onboarding, assisting with the design and process development for each client, proactively contacting clients at strategic intervals through the contract lifecycle, assisting with technical support needs, providing regular reporting, and holding quarterly progress sessions for assigned clients.
+ Develop and implement operational policies and procedures related to candidate application, enrollment, and persistence through our train-to-hire programs in preparation for placement with our corporate clients. Be responsible for applicant outreach, communications, and success through the recruitment funnel.
+ Develop and implement operational policies and procedures related to enrollment, persistence and certification for upskilling trainees identified by our corporate clients. Be responsible for upskilling trainee support, communications, reporting, and success.
+ Analyze operational processes and performance data to find opportunities for improvement.
+ Lead and direct operations team to achieve business targets; including student/candidate tracking and client reporting data and metrics.
+ Vet and prepare trainees for referral to clients to be interviewed and hired for on-site training.
+ Work cross functionally with both internal departments and external clients to achieve goals.
+ Identify and implement strategies to improve quality of service, productivity and profitability for both recruited candidates and upskilling students enrolled by clients.
+ Liaise and cross-collaborate with internal team members to ensure forecasting is fulfilled appropriately.
+ Ensure all operations are carried on in an appropriate and cost-effective way; respond to clients and students in a timely manner.
+ Support in forecasting requirements, communicating with clients directly, and addressing operational needs; establish standard methodologies for an energetic team with scalable processes to drive client success and growth.
+ Be responsible for related procurement processes and coordinate material and resources allocation.
+ Identify and address problems and opportunities for the business.
+ Provide data and support to management as needed.
**Skills You'll Need Here:**
**Basic:**
+ BA/BS or equivalent work experience and a validated, successful track record in a detail oriented position.
+ Minimum of four years of successful operations, talent acquisition, client services or related detail-oriented and customer-focused work.
+ Values and appreciates diversity of thought; able to work with diverse audiences both internally and externally.
+ Highly flexible and adaptable to change.
+ High energy and good communication skills both written and verbal.
+ Ability to interact professionally with Vice Presidents and Director level staff within clients.
+ Have a customer focused mentality; both in work with candidates, trainees and clients.
+ Comfortable using technology in performing routine job tasks and for product demonstration purposes.
+ Outstanding organizational and time management skills.
+ Proficiency in PC and Microsoft Office applications. Great if experienced with Salesforce.
+ Ability to monitor and evaluate operational data.
**Preferred:**
+ Professional business-to-business/customer success experience (3 years strongly desired)
+ Experience working with adult learners and non-traditional students.
+ Proficiency in being a great partner within and outside one's own department.
+ Understanding of client relations/partnership management and how to efficiently work with external partnerships.
+ Driven to succeed and yearning to make impact; customer success obsession mentality.
Cengage Group is committed to working with broad talent pools to attract and hire strong and most qualified individuals. Our job applicants are considered regardless of race, national origin, religion, sex, sexual orientation, genetic information, disability, age, veteran status, and any other classification protected by applicable federal, state, provincial or local laws.
Cengage is also committed to providing reasonable accommodations for qualified individuals with disabilities including during our job application process. If you are an applicant with a disability and require reasonable accommodation in our job application process, please contact us at or at .
**About Cengage Group**
Cengage Group, a global education technology company serving millions of learners, provides affordable, quality digital products and services that equip students with the skills and competencies needed to be job ready. For more than 100 years, we have enabled the power and joy of learning with trusted, engaging content, and now, integrated digital platforms. We serve the higher education, workforce skills, secondary education, English language teaching and research markets worldwide. Through our scalable technology, including MindTap and Cengage Unlimited, we support all learners who seek to improve their lives and achieve their dreams through education.
**Compensation**
At Cengage Group, we take great pride in our commitment to providing a comprehensive and rewarding Total Rewards package designed to support and empower our employees. Click here ( to learn more about our _Total Rewards Philosophy_ .
The full base pay range has been provided for this position. Individual base pay will vary based on work schedule, qualifications, experience, internal equity, and geographic location. Sales roles often incorporate a significant incentive compensation program beyond this base pay range.
$58,300.00 - $75,750.00 USD
**Cengage Group** , a global education technology company serving millions of learners, provides affordable, quality digital products and services that equip students with the skills and competencies needed to be job ready. For more than 100 years, we have enabled the power and joy of learning with trusted, engaging content, and now, integrated digital platforms.
We serve the higher education, workforce skills, secondary education, English language teaching and research markets worldwide. Through our scalable technology, including MindTap and Cengage Unlimited, we support all learners who seek to improve their lives and achieve their dreams through education.
**_Warning: Be aware, there has been an increase of targeted recruitment_** **_scams perpetrated by bad actors falsely providing job offers on behalf Cengage Group to candidates as a means of obtaining personal information. Note that Cengage will always interview candidates via live in-person meetings, phone calls and video calls before an offer would be extended. Also, be sure to check that communication is coming from an @cengage.com email address._**
Lead Aesthetician and Client Relations Manager
Posted 7 days ago
Job Viewed
Job Description
Responsibilities:
- Perform a wide range of advanced aesthetic treatments including facials, chemical peels, microdermabrasion, and laser treatments.
- Conduct thorough client consultations to assess skin concerns and develop customized treatment plans.
- Educate clients on product recommendations and at-home skincare routines.
- Maintain accurate and confidential client records, including treatment history and progress notes.
- Develop and implement strategies to enhance client engagement and loyalty.
- Manage client appointments, scheduling, and follow-ups to ensure a seamless client experience.
- Address client inquiries, concerns, and feedback promptly and professionally.
- Collaborate with the marketing team on client retention initiatives and special promotions.
- Stay updated on the latest industry trends, techniques, and product advancements.
- Mentor and train junior aesthetician staff on treatment protocols and client service standards.
- Contribute to the overall ambiance and service excellence of the wellness center.
Qualifications:
- Valid Aesthetician license in California.
- Minimum of 5 years of experience as a practicing aesthetician, with a strong portfolio of advanced treatments.
- Proven experience in client relations, customer service, or account management within the beauty or wellness industry.
- Excellent communication, interpersonal, and active listening skills.
- Deep knowledge of skincare ingredients, product formulations, and various skin conditions.
- Familiarity with beauty and wellness industry software for appointment scheduling and client management.
- Ability to work independently and as part of a team in a dynamic environment.
- Passion for continuous learning and professional development in the aesthetics field.
- Strong organizational and time management skills.
- Ability to handle client escalations with empathy and effectiveness.
This role requires a motivated professional who is dedicated to providing unparalleled service and achieving outstanding results. If you have a passion for beauty and a talent for building lasting client relationships, we encourage you to apply.
Help Desk Analyst
Posted today
Job Viewed
Job Description
Help Desk Analyst - Evening and Weekend Shift
Location: Downtown Los Angeles (candidate must reside within 1.5 hours of Los Angeles. You'll start onsite in DTLA before transitioning to a primarily remote role.)
Salary: $70,000 - $75,000 + Overtime Eligible (Non-Exempt Position)
Benefits: Medical, Dental, Vision (M/D/V), Flexible Spending Account (FSA), 401K, Profit Sharing Plan, 10 days vacation (accrued), 5 paid sick days, 1 personal day.
Work Model:
+ Onsite during onboarding: First 30 days onsite in DTLA, working Monday-Friday from 8 AM-5 PM or 9 AM-6 PM.
+ Transition to remote: After onboarding, 100% remote shift. Occasional onsite may be required for projects such as phone or desktop rollouts.
+ Onsite team weeks: Once every quarter, you'll join the team onsite for one week to foster collaboration and team dynamics.
Evening & Weekend Shift:
+ Week 1: Tuesday-Thursday, 3 PM-12 AM; Friday-Saturday, 5 PM-12 AM
+ Week 2: Wednesday-Saturday, 3 PM-12 AM
As a Help Desk Analyst, you'll play a pivotal role in delivering exceptional technical support to our team and ensuring smooth operations for our technology systems. We value professionals who thrive in dynamic environments, exhibit outstanding customer service, and have the ability to troubleshoot incidents effectively. You'll start onsite in DTLA before transitioning to a primarily remote role.
Requirements
Experience: Minimum of 2+ years in a professional Help Desk environment handling and troubleshooting 25-35 incidents daily.
Technical Proficiency:
+ Microsoft Office Suite (2013/2016/2019/365).
+ Expertise in troubleshooting Windows performance and connectivity issues.
+ Software application troubleshooting.
+ Experience with Mobile Device Management (MDM) tools like Intune preferred.
+ ServiceNow ticketing system
Soft Skills:
+ Exceptional customer service and communication skills.
+ Ability to adapt and learn industry-specific tools (legal experience would be a plus).
Career Development: This role offers numerous opportunities for internal promotion and growth within the organization.
Technology Doesn't Change the World, People Do.®
Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.
Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app ( and get 1-tap apply, notifications of AI-matched jobs, and much more.
Robert Half will consider for employment qualified applicants with arrest or conviction records in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.
© 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking "Apply Now," you're agreeing to Robert Half's Terms of Use ( .
Help Desk Technician 1
Posted 15 days ago
Job Viewed
Job Description
Maximus is looking for an entry level Help Desk technician to contribute to the DMCS Help Desk.
This position is remote.
Essential Duties and Responsibilities:
- Responsible for responding to telephone calls, emails, and personnel requests for technical support.
- Identify, research, and resolve technical problems.
- Document, track, and monitor problems to ensure timely resolution.
- Correct application issues, solve network and security problems, and identify common PC software and hardware problems.
- Assign username, password, and access right permissions for multiple proprietary applications, as well as client software.
Job-Specific Essential Duties and Responsibilities:
- Answer internal and external telephone calls for end user issues or requests, complete tickets in the ticketing system and process the requests
- Ask questions to determine work assignment queue
- Monitor customer requests arriving via email for customers seeking help, by completing a ticket in the ticketing system and processing the request
- Serve as the single point of contact to the customer's end users for related issues, problems and requests
- Track, route and redirect problems to correct resources
- Monitor Service Desk for tickets assigned to the queue and process first-in first-out based on priority
- Walk customer through problem-solving process
- Coordinate, monitor and respond quickly and effectively to all Service Desk open incident tickets in order to ensure issues are closed within the required Service Levels, work directly with the Client's service partners for escalation and timely issue resolution
- Provide helpdesk support and resolve problems to the end user's satisfaction
- Verify with the customer that the issue has been resolved and update the ticketing system
- Receives and prioritizes issues and forwards using appropriate escalation procedures
- Identifies, investigates and researches user questions and problems as well as isolating and resolving information systems problems
- Special projects may be assigned and an opportunity to work, based on ability to meet and exceed performance benchmarks
- Recommended procedure modifications or actively contribute to ongoing process improvements
- Assist Service Desk Management with executing reports to monitor and track tickets, reporting, analysis, or testing tasks
Minimum Requirements
- High school diploma or GED required and 0-2 years of relevant professional experience required, or equivalent combination of education and experience.
Job-Specific Minimum Requirements:
- 0-2 years experience
Additional Requirements as per Contract/Client:
- Must be able to obtain a 6C Public Trust government clearance
- Must be a U.S. citizen.
- Must currently reside in the U.S.
- Must be able to pass a criminal background check.
- Must not be delinquent or in default on any federal student loans.
- Employment and continued employment are contingent upon obtaining and maintaining a favorable clearance.
- Final suitability determination is the sole discretion of the Department of Education.
- Obtaining and Maintaining a PIV-I card is a requirement of this position. PIV-I cards must be picked up in person. If applicable, new and existing employees may need to travel via car, train, or plane to a designated location to pick up their new or replacement PIV-I card. Any travel expenses will be paid for by Maximus.
Preferred Skills and Qualifications:
- Microsoft Office
- Help Desk Ticketing Solution such as ServiceNow or SysAid
- ITIL
EEO Statement
Maximus is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information and other legally protected characteristics.
Pay Transparency
Maximus compensation is based on various factors including but not limited to job location, a candidate's education, training, experience, expected quality and quantity of work, required travel (if any), external market and internal value analysis including seniority and merit systems, as well as internal pay alignment. Annual salary is just one component of Maximus's total compensation package. Other rewards may include short- and long-term incentives as well as program-specific awards. Additionally, Maximus provides a variety of benefits to employees, including health insurance coverage, life and disability insurance, a retirement savings plan, paid holidays and paid time off. Compensation ranges may differ based on contract value but will be commensurate with job duties and relevant work experience. An applicant's salary history will not be used in determining compensation. Maximus will comply with regulatory minimum wage rates and exempt salary thresholds in all instances.
Minimum Salary
$
40,000.00
Maximum Salary
$
45,000.00
IT Help Desk/ Online Support
Posted 2 days ago
Job Viewed
Job Description
Brea,CA
POSITION SUMMARY:Provides first level phone support Company wide. Ensures that all Phone support calls are logged, resolved, or are forwarded to the proper group for resolution. Responsible for desktop configurations and imaging, providing ongoing system updates and maintenance of these systems. LAN/WAN network troubleshooting, and vendor coordination. This person will be responsible for assisting the Information Technology group with maintaining Enterprise backups (e.g., Commvault) and supporting numerous other third party applications (e.g., Microsoft Dynamics, SAP Oracle, Remedy, etc). Provides IT purchasing services; tracks purchase requisitions and orders Company locations from initial request through final delivery of products. Monitors the pricing and invoicing of merchandise to ensure proper payment and cost savings.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
- Takes users issues and requests via phone, email, and Ticketing System. Log the issues
equests into the Help Desk Tracking System then either resolves or escalates to the appropriate resource.
- First level troubleshooting of laptops, desktops, servers, network related or attached systems.
- Recommends or performs minor remedial actions to correct problems.
- Provides updates, status, and completion information to manager, problem request tracking system, and/or users, via voice mail, e-mail, or in-person communication.
- Replaces defective or inadequate software packages.
- Maintain Active directory user account and security consistency.
- Service internal and external customers cost effectively; log and track customer support requests
- Escalate and redirect Help Desk Incidents to the appropriate technical resources
- Install, troubleshoot, and repair PC hardware and Operating Systems. Troubleshoot MS and Enterprise software application issues.
- Provide support for LAN, remote (VPN, RDP, Citrix) access, and resolve basic Email connectivity issues.
- Installation and maintenance of Windows based PC/Laptops in an enterprise environment.
- Troubleshooting, configuring of desktop components, and assisting with physical installations of Desktops, Laptops, and Thin clients.
- Responds to client inquiries concerning systems operation and diagnoses system hardware, software, and operator problems.
- Installing software patches as needed and eradicating
spyware/viruses.
- Setup and troubleshooting of print servers and queues.
- Assists with upgrade implementations, application support, and network infrastructure expansions.
- Performs preventive maintenance and repairs.
- Performs other duties as assigned.
COMPETENCIES:
Sense of Urgency: IT issues usually start at the IT help desk. Must understand and direct the team to address issues by the required SLA timeline. There are times where critical business functions depend on IT products and services working as soon as possible.
Communication: There are always multiple activities and projects working simultaneously where clear and concise communication is necessary to avoid confusion.
Customer Focus: The IT Helpdesk and Tech Support team exists to support our customers, the internal computer users. We will provide the level of service that insures as little down time as possible for the business.
Teamwork: The IT Operations team consists of several local and remote resources where a team atmosphere is of the utmost importance to be able to work as one group spread out across North America.
Soft Skills: The ability to engage customers verbally in a professional manner. Self-Starter - The ability to be sufficiently motivated or ambitious to start a new task or project independently.
QUALIFICATIONS:
- Knowledge of computer hardware and software - Ability to troubleshoot and correct a wide array of IT user problems
- Ability to receive and utilize training proficiently to implement in the work environment
- Working knowledge of Cisco/Avaya phone systems desired Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
EDUCATION/EXPERIENCE:
Associate's degree (A. A.) or equivalent from two-year College or technical school; or one to two years related experience and/or training; or equivalent combination of education and experience. Language
Ability: Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write reports and correspondence. Ability to speak effectively before groups of customers or employees.
Math Ability: Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume. Ability to apply concepts of basic algebra and geometry.
Reasoning Ability: Ability to solve problems and deal with a variety of concrete variables in situations where only limited standardization exists.
Computer Skills: To perform this job successfully, an individual should have knowledge of Internet software, spreadsheet and word processing software, operating systems, advanced knowledge of personal computers, networking and peripheral hardware.
SUPERVISORY RESPONSIBILITIES: This job has no supervisory responsibilities.
WORK ENVIRONMENT: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
PHYSICAL DEMANDS: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job the employee is frequently required to sit. The employee is frequently required to walk. The employee is occasionally required to lift up to 50 pounds.
Job Ref: R
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Call Center Representative
Posted today
Job Viewed
Job Description
*WHY JOIN TAXRISE?* At TaxRise, we don't just provide tax relief services; we provide hope, stability, and solutions to individuals and families facing financial uncertainty. Our team is passionate about reshaping the tax resolution industry through innovation, empathy, and unwavering commitment to our clients. Join us and make a tangible difference in people's lives while growing your career with a team that values your contributions. *ABOUT THE ROLE* The Call Center Representative plays a critical role in delivering exceptional service to our clients and ensuring that their needs are met with precision and professionalism. You will be the primary point of contact for clients, managing relationships and providing expert guidance to resolve their tax inquiries effectively. In this fast-paced role, your ability to understand client challenges and deliver solutions will be essential to their success and satisfaction. _We're all about that in-person vibethis role is 100% on-site! If you're excited to work side-by-side with our team (or are ready to make the move), then you're a perfect fit. If not, we kindly ask you to hold off on applying. Thanks for understanding and happy job hunting!_ *HOW YOU'LL BE REWARDED* At Tax Rise, Inc., we believe in rewarding hard work and dedication! We offer our team members competitive hourly pay and the opportunity to earn a monthly bonus based on individual productivity, with even greater earning potential for those who are highly motivated, organized, and love exceeding goals. * *Base pay*: $22.00 per hour (full-time, 40 hours per week) * *Monthly Bonus: *Average bonus potential of $00 - 900 _The compensation range reflects our good faith estimate of total earning potential, including base hourly pay and monthly bonuses. The hourly rate shown in the job preview pane may appear higher, as it blends both components. For full transparency, a detailed breakdown is provided in this job description._ *WHAT YOU'LL DO* *_Client Communication:_* * Handle a high volume of incoming calls, ensuring that every client is greeted professionally and promptly. * Contact clients via phone and email to gather required documents and clarify documentation needs. * Respond to client emails and text messagesand assist in live chat when neededensuring all interactions are addressed within company service level agreements. * Utilize our ticketing system within the CRM to track open and unanswered emails and text messages. Accurately close or disposition each ticket for reporting purposes, ensuring every client inquiry is answered in a timely manner and to their satisfaction. * Handle all client interactions with professionalism, courtesy, and empathyknowing when to escalate issues to the appropriate department. * Provide clear instructions and guidance to clients on required documentation. * Problem-solving skills to address client concerns regarding documentation requirements. *_Document Collection & Review:_* * Request and gather required tax-related documents from clients via email, phone, or online portals. * Review submitted documents for accuracy and completeness, ensuring compliance with internal standards. * Identify missing or incomplete information and follow up with clients promptly. *_CRM Management & Administrative Support:_* * Assist case managers requesting and processing required documents (e.g., tax documents, income documents, expenses documents, etc.) documents collected are accurate and uploaded properly in the Customer Relationship Management (CRM). * Accurately update the CRM system with detailed notes on client interactions, document submissions, and case progress. * Collaborate with colleagues, support staff, and managers to deliver a seamless client experience. * Help other departments with projects and/or communication campaigns, providing support and insights to enhance company initiatives. *WHAT YOU'LL NEED TO HAVE* * Previous experience in a client care or customer service roleexperience in the tax resolution industry is a plus. * Previous experience in document coordination, loan processing, or a similar administrative role (tax-related experience is a plus). * Excellent written and verbal communication skills with professional phone etiquette. * Proficiency in using CRM systems or document management tools * A willingness to learn, adapt, and consistently uphold our high standards of professionalism and client care. * Knowledge of tax relief processes is a plus, though training will be provided. *WHAT WE OFFER* We believe in taking care of our team so they can take care of our clients. Here's what you can expect as part of the TaxRise family: * Medical, Dental, and Vision Insurance (starting after 60 days) * Paid Time Off (Vacation, Sick Days, Company Holidays) * Wellness Days to recharge when you need it most * 401(k) retirement plan with company match * Professional Development Program to support your growth * Access to our on-site gym and gaming lounge * Catered team lunches every Friday * Fun and energizing quarterly company outings *ABOUT US* At TaxRise, our mission is simple yet impactful: to revolutionize the way taxpayers navigate their tax challenges. We believe in the power of lifting others up, and that's the driving force behind everything we do. When you join us, you're not just becoming part of a company; you're joining a movement. We're a team that thrives on celebrating successes and making a genuine impact on people's lives. We're proud to be the fastest-growing company in our industry, and we're on the lookout for exceptional individuals to help us continue our journey of transformation. If you're ready to bring your unique talents and innovative spirit to a company where your work truly matters, TaxRise is the place to be. Join us and be part of a team that's reshaping the future of tax resolution. *OUR COMMITMENT* At TaxRise, we're proud to be an equal opportunity employer. We know that a world-class culture stems from the diversity and talent of our team. We provide equal employment opportunities (EEO) to all without regard to race, color, religion (including religious dress and grooming practices), sex (including pregnancy, childbirth and related medical conditions, breastfeeding, and conditions related to breastfeeding), gender, gender identity, gender expression, national origin, ancestry, age (40 or over), physical or medical disability, medical condition, marital status, registered domestic partner status, sexual orientation, genetic information, military and/or veteran status, or any other basis prohibited by applicable law. TaxRise is also committed to ensuring equal opportunity in employment for qualified persons with disabilities. If you require any reasonable accommodation throughout the recruiting process, please let your recruiter know. Pay: 22.00 - 24.00 per hour Expected hours: 40 50 per week Benefits: * 401(k) * Dental insurance * Health insurance * Paid time off * Vision insurance Work Location: In person by Jobble
Call Center Representative
Posted today
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Job Description
We are seeking a dedicated and enthusiastic Call Center Representative to join our dynamic team. In this role, you will be the primary point of contact for our customers, providing exceptional service and support over the phone. Your ability to listen and respond to customer inquiries will be crucial in ensuring customer satisfaction and resolving any issues they may encounter. You will handle a variety of calls ranging from inquiries about our products and services to technical troubleshooting and complaint resolution.
Key Responsibilities:
- Respond to customer inquiries via phone in a timely and professional manner.
- Provide accurate information regarding products and services to customers.
- Handle customer complaints and resolve issues effectively and efficiently.
- Document customer interactions and maintain detailed records of inquiries and resolutions.
- Assist customers with technical support and troubleshooting of products.
- Process orders, forms, and applications as required by customer requests.
Skills, Knowledge and Expertise:
- High school diploma or equivalent; bachelor's degree preferred.
- Proven experience in a customer service or call center role is a plus.
- Exceptional verbal communication skills and active listening abilities.
- Strong problem-solving skills and a proactive approach to customer care.
- Ability to work in a fast-paced environment while managing multiple tasks.
- Familiarity with CRM systems and practices is an advantage.
Benefits:
- Opportunities for professional growth and career advancement.
- Comprehensive training to support your role and skill development.
- Collaborative and inclusive work environment.
- Paid time off, including holidays and vacation days.
About Hustle Notice Biz:
We specialize in delivering innovative solutions and exceptional services to meet the diverse needs of our clients. With a strong commitment to quality and customer satisfaction, we strive to exceed expectations and drive success in every project we undertake.
Our Hiring Process:
- Stage 1: Applied
- Stage 2: Review
- Stage 3: Interview
- Stage 4: Hired
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