729 Customer Service Representatives jobs in Royal Oak
Client Relations Manager
Posted 15 days ago
Job Viewed
Job Description
At Cengage Group, our employees have a direct impact in helping students around the world discover the power and joy of learning. We are bonded by our shared purpose - driving innovation that helps millions of learners improve their lives and achieve their dreams through education.
**Our culture values diversity, engagement, and discovery**
Our business is driven by our strong culture, and we know that creating an inclusive and diverse workplace is critical to the success of our company and our learners, as well as our individual well-being. We recognize the value of different perspectives in everything we do, and strive to ensure employees of all levels and backgrounds feel empowered to voice their ideas and bring their authentic selves to work. We achieve these priorities through inclusive programs, benefits, and initiatives that are integrated into the fabric of how we work every day. To learn more, please see Client Operations Manager will:**
This role will work to manage and deliver talent pipeline services to new and existing corporate clients. The Client Operations Manager is responsible for guiding new corporate clients through post-contract onboarding processes and managing client succes and service delivery from end to end through the entire contract lifecycle. Success in this position will be defined by our ability to deliver exceptional talent pipeline and upskilling services to our corporate clients, help grow the client relationship, and demonstrate the performance vital for the sales team to expand our business. In addition, they will analyze and improve organizational processes, and work to improve quality, productivity and efficiency.
The Client Operations Manager will be responsible for managing several corporate clients and the talent pipeline and upskilling service(s) delivered to include the following:
+ Responsible for all phases of the talent pipeline lifecycle - helping clients with processes throughout onboarding, assisting with the design and process development for each client, proactively contacting clients at strategic intervals through the contract lifecycle, assisting with technical support needs, providing regular reporting, and holding quarterly progress sessions for assigned clients.
+ Develop and implement operational policies and procedures related to candidate application, enrollment, and persistence through our train-to-hire programs in preparation for placement with our corporate clients. Be responsible for applicant outreach, communications, and success through the recruitment funnel.
+ Develop and implement operational policies and procedures related to enrollment, persistence and certification for upskilling trainees identified by our corporate clients. Be responsible for upskilling trainee support, communications, reporting, and success.
+ Analyze operational processes and performance data to find opportunities for improvement.
+ Lead and direct operations team to achieve business targets; including student/candidate tracking and client reporting data and metrics.
+ Vet and prepare trainees for referral to clients to be interviewed and hired for on-site training.
+ Work cross functionally with both internal departments and external clients to achieve goals.
+ Identify and implement strategies to improve quality of service, productivity and profitability for both recruited candidates and upskilling students enrolled by clients.
+ Liaise and cross-collaborate with internal team members to ensure forecasting is fulfilled appropriately.
+ Ensure all operations are carried on in an appropriate and cost-effective way; respond to clients and students in a timely manner.
+ Support in forecasting requirements, communicating with clients directly, and addressing operational needs; establish standard methodologies for an energetic team with scalable processes to drive client success and growth.
+ Be responsible for related procurement processes and coordinate material and resources allocation.
+ Identify and address problems and opportunities for the business.
+ Provide data and support to management as needed.
**Skills You'll Need Here:**
**Basic:**
+ BA/BS or equivalent work experience and a validated, successful track record in a detail oriented position.
+ Minimum of four years of successful operations, talent acquisition, client services or related detail-oriented and customer-focused work.
+ Values and appreciates diversity of thought; able to work with diverse audiences both internally and externally.
+ Highly flexible and adaptable to change.
+ High energy and good communication skills both written and verbal.
+ Ability to interact professionally with Vice Presidents and Director level staff within clients.
+ Have a customer focused mentality; both in work with candidates, trainees and clients.
+ Comfortable using technology in performing routine job tasks and for product demonstration purposes.
+ Outstanding organizational and time management skills.
+ Proficiency in PC and Microsoft Office applications. Great if experienced with Salesforce.
+ Ability to monitor and evaluate operational data.
**Preferred:**
+ Professional business-to-business/customer success experience (3 years strongly desired)
+ Experience working with adult learners and non-traditional students.
+ Proficiency in being a great partner within and outside one's own department.
+ Understanding of client relations/partnership management and how to efficiently work with external partnerships.
+ Driven to succeed and yearning to make impact; customer success obsession mentality.
Cengage Group is committed to working with broad talent pools to attract and hire strong and most qualified individuals. Our job applicants are considered regardless of race, national origin, religion, sex, sexual orientation, genetic information, disability, age, veteran status, and any other classification protected by applicable federal, state, provincial or local laws.
Cengage is also committed to providing reasonable accommodations for qualified individuals with disabilities including during our job application process. If you are an applicant with a disability and require reasonable accommodation in our job application process, please contact us at or at .
**About Cengage Group**
Cengage Group, a global education technology company serving millions of learners, provides affordable, quality digital products and services that equip students with the skills and competencies needed to be job ready. For more than 100 years, we have enabled the power and joy of learning with trusted, engaging content, and now, integrated digital platforms. We serve the higher education, workforce skills, secondary education, English language teaching and research markets worldwide. Through our scalable technology, including MindTap and Cengage Unlimited, we support all learners who seek to improve their lives and achieve their dreams through education.
**Compensation**
At Cengage Group, we take great pride in our commitment to providing a comprehensive and rewarding Total Rewards package designed to support and empower our employees. Click here ( to learn more about our _Total Rewards Philosophy_ .
The full base pay range has been provided for this position. Individual base pay will vary based on work schedule, qualifications, experience, internal equity, and geographic location. Sales roles often incorporate a significant incentive compensation program beyond this base pay range.
$58,300.00 - $75,750.00 USD
**Cengage Group** , a global education technology company serving millions of learners, provides affordable, quality digital products and services that equip students with the skills and competencies needed to be job ready. For more than 100 years, we have enabled the power and joy of learning with trusted, engaging content, and now, integrated digital platforms.
We serve the higher education, workforce skills, secondary education, English language teaching and research markets worldwide. Through our scalable technology, including MindTap and Cengage Unlimited, we support all learners who seek to improve their lives and achieve their dreams through education.
**_Warning: Be aware, there has been an increase of targeted recruitment_** **_scams perpetrated by bad actors falsely providing job offers on behalf Cengage Group to candidates as a means of obtaining personal information. Note that Cengage will always interview candidates via live in-person meetings, phone calls and video calls before an offer would be extended. Also, be sure to check that communication is coming from an @cengage.com email address._**
Help Desk Technician 1
Posted 14 days ago
Job Viewed
Job Description
Maximus is looking for an entry level Help Desk technician to contribute to the DMCS Help Desk.
This position is remote.
Essential Duties and Responsibilities:
- Responsible for responding to telephone calls, emails, and personnel requests for technical support.
- Identify, research, and resolve technical problems.
- Document, track, and monitor problems to ensure timely resolution.
- Correct application issues, solve network and security problems, and identify common PC software and hardware problems.
- Assign username, password, and access right permissions for multiple proprietary applications, as well as client software.
Job-Specific Essential Duties and Responsibilities:
- Answer internal and external telephone calls for end user issues or requests, complete tickets in the ticketing system and process the requests
- Ask questions to determine work assignment queue
- Monitor customer requests arriving via email for customers seeking help, by completing a ticket in the ticketing system and processing the request
- Serve as the single point of contact to the customer's end users for related issues, problems and requests
- Track, route and redirect problems to correct resources
- Monitor Service Desk for tickets assigned to the queue and process first-in first-out based on priority
- Walk customer through problem-solving process
- Coordinate, monitor and respond quickly and effectively to all Service Desk open incident tickets in order to ensure issues are closed within the required Service Levels, work directly with the Client's service partners for escalation and timely issue resolution
- Provide helpdesk support and resolve problems to the end user's satisfaction
- Verify with the customer that the issue has been resolved and update the ticketing system
- Receives and prioritizes issues and forwards using appropriate escalation procedures
- Identifies, investigates and researches user questions and problems as well as isolating and resolving information systems problems
- Special projects may be assigned and an opportunity to work, based on ability to meet and exceed performance benchmarks
- Recommended procedure modifications or actively contribute to ongoing process improvements
- Assist Service Desk Management with executing reports to monitor and track tickets, reporting, analysis, or testing tasks
Minimum Requirements
- High school diploma or GED required and 0-2 years of relevant professional experience required, or equivalent combination of education and experience.
Job-Specific Minimum Requirements:
- 0-2 years experience
Additional Requirements as per Contract/Client:
- Must be able to obtain a 6C Public Trust government clearance
- Must be a U.S. citizen.
- Must currently reside in the U.S.
- Must be able to pass a criminal background check.
- Must not be delinquent or in default on any federal student loans.
- Employment and continued employment are contingent upon obtaining and maintaining a favorable clearance.
- Final suitability determination is the sole discretion of the Department of Education.
- Obtaining and Maintaining a PIV-I card is a requirement of this position. PIV-I cards must be picked up in person. If applicable, new and existing employees may need to travel via car, train, or plane to a designated location to pick up their new or replacement PIV-I card. Any travel expenses will be paid for by Maximus.
Preferred Skills and Qualifications:
- Microsoft Office
- Help Desk Ticketing Solution such as ServiceNow or SysAid
- ITIL
EEO Statement
Maximus is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information and other legally protected characteristics.
Pay Transparency
Maximus compensation is based on various factors including but not limited to job location, a candidate's education, training, experience, expected quality and quantity of work, required travel (if any), external market and internal value analysis including seniority and merit systems, as well as internal pay alignment. Annual salary is just one component of Maximus's total compensation package. Other rewards may include short- and long-term incentives as well as program-specific awards. Additionally, Maximus provides a variety of benefits to employees, including health insurance coverage, life and disability insurance, a retirement savings plan, paid holidays and paid time off. Compensation ranges may differ based on contract value but will be commensurate with job duties and relevant work experience. An applicant's salary history will not be used in determining compensation. Maximus will comply with regulatory minimum wage rates and exempt salary thresholds in all instances.
Minimum Salary
$
40,000.00
Maximum Salary
$
45,000.00
Help Desk Support Spec I
Posted 15 days ago
Job Viewed
Job Description
A company in Broomfield, CO is looking for a Help Desk Support Specialist I to join their team. This Help Desk Specialist is responsible for handling tickets, providing remote support, and helping end users to resolve issues related to account administration and hardware, software, system and network status. They will also be responsible for working closely with internal teams and documentation. The ideal candidate will be customer-oriented, able to work flexible hours based on a shift schedule and have an Interim Secret / Secret security clearance or ability to obtain a clearance.
We are a company committed to creating inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity employer that believes everyone matters. Qualified candidates will receive consideration for employment opportunities without regard to race, religion, sex, age, marital status, national origin, sexual orientation, citizenship status, disability, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to Human Resources Request Form ( . The EEOC "Know Your Rights" Poster is available here ( .
To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: .
Skills and Requirements
- 2 years of experience with Desktop and Network support
- Ability to problem solve and accurately provide a solution as the first line of technical support
- Security+ and ITIL V3 Foundations Certifications OR ability to obtain both within 30 days
- High School Diploma
- Secret / interim Secret Clearance or ability to obtain a clearance - Experience with Active Directory, Anti-Virus, VPN, Avaya, Novell, Web Support
Entry Level MSP Technician (Help Desk)
Posted today
Job Viewed
Job Description
Job Description
Salary: $40,000 - $7,850
Entry-Level MSP Technician - Jumpstart Your IT Career with Our Supportive and Dynamic Team
Are you an aspiring IT professional with a passion for technology and a desire to learn and grow in the fast-paced world of Managed Services? We're seeking an Entry-Level MSP Technician to join our team and help us deliver outstanding IT solutions to our clients. If you're eager to build your skills, work with a diverse range of technologies, and make a real impact in a supportive environment, this position is for you!
Key Responsibilities:
- Provide first-level technical support to clients, addressing their needs efficiently and professionally
- Assist with the monitoring, maintenance, and troubleshooting of clients' networks, systems, and devices
- Document all work performed in our ticketing system, maintaining clear and accurate records
- Collaborate with team members to resolve technical issues and escalate more complex problems to higher-level technicians as needed
- Participate in ongoing training and development to continuously improve your technical skills and stay current with industry trends
- Contribute to the implementation of IT best practices, ensuring our clients receive consistent, high-quality service
- Support the deployment and configuration of hardware and software, following standard procedures and guidelines
- Actively engage with the team, sharing knowledge and contributing to a positive, collaborative work environment
- Help clients understand and utilize technology to improve their operations and achieve their goals
Requirements:
- Associate's degree in Computer Science, Information Technology, or a related field, or equivalent work experience
- Relevant entry-level technical certifications, such as A+, Network+, or MTA, or a willingness to pursue these certifications
- Basic understanding of Windows Server family, Microsoft 365, and current Microsoft Desktop Operating Systems
- Familiarity with networking fundamentals, including hands-on experience with routers, switches, and wireless infrastructure
- Strong problem-solving and troubleshooting skills, with a focus on providing excellent customer service
- Excellent communication and interpersonal skills, with the ability to explain technical concepts in simple terms
- A genuine passion for technology and a commitment to continuous learning and personal growth
- Highly organized, with a keen attention to detail and the ability to manage multiple tasks and priorities
What we'll bring to the table:
- Work-life balance, with flexible work arrangements and remote work options
- Vibrant company culture and a fun, inclusive work environment our values are at the core of everything we do
- Opportunities for professional growth, training, and development, allowing you to reach your full potential
- Employee health is one of our top priorities! We offer comprehensive health benefits medical, dental, and vision
- Generous time off, including 10 vacation days, 11 paid holidays, 5 paid personal/sick days, bereavement, jury duty, and military leave
- 401(k) with a competitive company match, helping you secure your financial future
- Business casual dress code and a modern, collaborative office space
- Regular team-building events, social activities, and opportunities to give back to the community
Salary Range: 40,000 - 57,850
IT Help Desk Analyst 1 (evening shift) - HYBRID (3 days per week onsite)
Posted 15 days ago
Job Viewed
Job Description
Full time
**Shift:**
**Description:**
**At least 3 days per week on-site required, in either Livonia, Michigan, or New Town Square, Pennsylvania.**
***NOTE: The majority of this work will be in a high volume call center style environment.**
***Preferred Skills: Service Now, Microsoft O365 suite, Azure, and Multi-factor authentication.**
Under general supervision is responsible for providing the single point of customer contact, support or resolution of basic inquiries, requests, and problems arising from software/hardware of all supported TIS systems.
**ESSENTIAL FUNCTIONS**
+ Knows, understands, incorporates and demonstrates the mission, vision and values of Trinity Health in leadership behaviors, practices and decisions.
+ Addresses all customer contacts (e.g. phone, email, self-serve, webchat, and online access) promptly and efficiently within a specific timeframe in order to provide a defined level of service and availability to the customer. Provides initial support or escalates calls to appropriate system support teams.
+ Assists majority of customers in resolving their issue during first contact, may request assistance from Senior IS Service Desk Support. Resolves problems for various applications, password reset/unlocks, multi-factor authentication (MFA), resets printers/terminals and provides user education on all TIS supported systems and telecommunications.
+ Demonstrates an ability to understand the customer's needs through developed listening and trouble shooting skills. Conveys information in a positive, effective and clear manner in individual and group conversations.
+ Utilizes available resources as obtained through training to assist in troubleshooting issues in a call center environment. Documents issues in the call tracking system utilizing clear and concise problem descriptions.
+ Understands and follows defined departmental policies, procedures and processes in a team environment.
+ May be responsible for and familiar with provisioning and user account maintenance. Interfaces with users and appropriate personnel providing login ID, access, connectivity and emergency removal to applications and systems.
+ Maintains a working knowledge of applicable Federal, State and local laws/regulations; the Trinity Health Integrity and Compliance Program and Code of Conduct; as well as other policies and procedures in order to ensure adherence in a manner that reflects honest, ethical and professional behavior.
**MINIMUM QUALIFICATIONS**
+ Associate's degree in Computer Science or Information Systems or vocational training and certification in computers or an equivalent combination of education and experience is preferred.
+ Minimum of one (1) year customer service experience or demonstrated ability is required.
+ At least two (2) years of experience providing basic support and understanding of IS systems, PC and/or Microsoft applications, mainframe, midrange, WAN, telecommunication and various clinical applications is preferred. An understanding of the interactions between system components is also desired.
+ Must be proficient in the use of computers in order to provide initial system telephone support service. Experience in utilizing a call-tracking tool is desired.
+ Basic knowledge of the call center environment and the importance of time management skills desired.
+ Well-developed typing/keyboard skills required (40 WPM).
+ Working knowledge of Active Directory and Azure Active Directory.
+ Must be comfortable operating in collaborative, shared leadership environments.
+ Must possess a personal presence that is characterized by a sense of honesty, integrity and caring with the ability to inspire and motivate others to promote the philosophy, mission, vision, goals and values of Trinity Health.
**PHYSICAL AND MENTAL REQUIREMENTS AND WORKING CONDITIONS**
+ Must be able to set and organize own work priorities, and adapt to them as they change frequently. Must be able to work concurrently on a variety of tasks/projects in an environment that may be stressful with individuals having diverse personalities and work styles.
+ Must possess the ability to comply with Trinity Health policies and procedures.
+ Ability to read, analyze, and interpret general business periodicals, technical procedures, or governmental regulations.
+ Ability to write reports, business correspondence, and procedure manuals.
+ Required to be able to push/ pull and lift objects (computers, monitors, printers) weighing up to 50 pounds.
_The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of duties so assigned._
**Our Commitment**
Rooted in our Mission and Core Values, we honor the dignity of every person and recognize the unique perspectives, experiences, and talents each colleague brings. By finding common ground and embracing our differences, we grow stronger together and deliver more compassionate, person-centered care. We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other status protected by federal, state, or local law.
Our Commitment to Diversity and Inclusion
Trinity Health is a family of 115,000 colleagues and nearly 26,000 physicians and clinicians across 25 states. Because we serve diverse populations, our colleagues are trained to recognize the cultural beliefs, values, traditions, language preferences, and health practices of the communities that we serve and to apply that knowledge to produce positive health outcomes. We also recognize that each of us has a different way of thinking and perceiving our world and that these differences often lead to innovative solutions.
Our dedication to diversity includes a unified workforce (through training and education, recruitment, retention, and development), commitment and accountability, communication, community partnerships, and supplier diversity.
EOE including disability/veteran
Call Center Representative
Posted 15 days ago
Job Viewed
Job Description
Responsibilities:
- Assist callers in scheduling appointments for COVID-19 vaccinations, ensuring a smooth and efficient process.
- Provide accurate and timely information to customers regarding appointment availability and procedures.
- Uphold strict confidentiality standards when handling customer data and sensitive information.
- Offer constructive feedback to management regarding service issues or customer concerns.
- Conduct outbound follow-up calls with customers as assigned to ensure their needs are met.
- Maintain accurate records of interactions and appointments through precise data entry. Requirements - Previous experience in a customer service or call center environment is preferred.
- Strong data entry skills with a focus on accuracy and efficiency.
- Excellent verbal communication skills and the ability to provide clear information to callers.
- Ability to handle sensitive information with discretion and confidentiality.
- Proactive problem-solving abilities and a customer-focused approach.
- Familiarity with basic computer systems and ability to quickly learn new tools. TalentMatch®
Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.
Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app ( and get 1-tap apply, notifications of AI-matched jobs, and much more.
All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.
© 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking "Apply Now," you're agreeing to Robert Half's Terms of Use ( .
Call Center Representative
Posted 15 days ago
Job Viewed
Job Description
Responsibilities:
- Assist callers in scheduling appointments for COVID-19 vaccinations, ensuring accuracy and efficiency.
- Provide clear and accurate information to customers regarding appointment processes and guidelines.
- Maintain strict confidentiality of customer data and sensitive information.
- Offer feedback to management regarding service challenges or customer concerns.
- Conduct outbound follow-up calls to customers as assigned to ensure satisfaction and resolution.
- Accurately input customer data and appointment details into the system.
- Stay updated on current policies and procedures to provide the most reliable assistance.
- Collaborate with team members to ensure seamless customer service delivery. Requirements - Proven experience in a customer service or call center environment.
- Strong data entry skills with attention to detail and accuracy.
- Ability to handle sensitive information with discretion and confidentiality.
- Excellent verbal communication skills and a phone demeanor that reflects attention to detail.
- Capacity to manage multiple tasks and prioritize effectively in a fast-paced environment.
- Proficiency in using computer systems and software applications.
- High school diploma or equivalent required.
- Flexibility to work assigned shifts and adapt to changing schedules. TalentMatch®
Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.
Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app ( and get 1-tap apply, notifications of AI-matched jobs, and much more.
All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.
© 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking "Apply Now," you're agreeing to Robert Half's Terms of Use ( .
Be The First To Know
About the latest Customer service representatives Jobs in Royal Oak !
Call Center Representative
Posted 15 days ago
Job Viewed
Job Description
Responsibilities:
- Assist callers with scheduling their COVID-19 vaccine appointments in a detail-oriented and efficient manner.
- Provide accurate and detailed information to customers regarding appointment procedures.
- Maintain confidentiality of all customer data and sensitive information.
- Offer timely feedback to management regarding any service issues or customer concerns.
- Conduct outbound follow-up calls to customers as assigned.
- Ensure all interactions are documented accurately for record-keeping purposes.
- Continuously strive to improve service quality and customer satisfaction.
- Collaborate with team members to address and resolve customer inquiries effectively. Requirements - Proven experience in customer service or call center roles.
- Strong data entry skills with attention to detail.
- Excellent verbal and written communication abilities.
- Ability to handle sensitive information with discretion and confidentiality.
- Comfortable working in a fast-paced environment.
- Familiarity with scheduling systems or similar tools is a plus.
- Strong problem-solving skills and a customer-focused mindset. TalentMatch®
Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.
Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app ( and get 1-tap apply, notifications of AI-matched jobs, and much more.
All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.
© 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking "Apply Now," you're agreeing to Robert Half's Terms of Use ( .