445 Customer Service Representatives jobs in Seaford

Patient Access Representative, Call Center
**Position Summary**
At Stony Brook Medicine, our **Patient Access Representatives** are responsible for completing varied, diverse and specialized duties to support the Revenue Cycle, Compliance and Patient Experience by accurately and efficiently completing tasks in areas of Registration, Financial Screening and Verification, and patient throughput.
Qualified candidates will demonstrate excellent communication and interpersonal skills, knowledge and understanding of patient care and effectively respond to changing patient needs by making decisions based on ethical principles and adhering to our high standard of excellence.
**The Patient Access Representative in our Call Center / Pre-Registration** location in Commack, NY is a key member of the Patient Access Services team, responsible for accurately and efficiently initiating and receiving patient calls to schedule and/or preregister hospital outpatient services and surgical procedures while providing the highest level of customer service. The Call Center Registrar secures financial clearance through insurance verification, authorization/referral validation, and POS collections. Reviews registrations for completeness and correctness; and supports the registration areas with financial services expertise.
**Duties of a Patient Access Call Center Representative may include the following, but are not limited to:**
+ Ensure balanced and appropriate scheduling of complex, high volume appointments for multi-specialties in Cerner / EWS scheduling system.
+ Obtain complete and accurate patient demographic and insurance information, ensuring data is current and coverage verified to sufficiently meet requirements to generate a "clean" bill.
+ Responsible to complete thorough data assessment of all required patient information through interview and other methods to support goals of patient safety and registration integrity during the pre-registration process.
+ Provide financial guidance and excellence in Financial Care to patients and their representatives by providing information about their health care insurance coverage and cost share responsibilities. Provide self-pay patients with information on qualifications for Medicaid or financial assistance.
+ Support POS collections by securing co-payments, deposits and/or deductibles at time of pre-registration.
+ Utilizing various worklists, monitor and ensure registration workflow and financial clearance process is complete within prescribed time frames.
+ Demonstrate a positive organizational attitude and commitment to patient experience. Maintain respectful and compassionate demeanor and provide high-quality patient centered care.
+ The selected candidate will be required to work some holidays.
**This role will maintain a flex work schedule which will require shifts at the main hospital admitting office in addition to the work in the Patient Access Call Center.**
**Qualifications**
**Required:**
+ Associate's Degree with one year working experience in a customer service, public health, healthcare, or related industry such as insurance. _In lieu of degree_ , two years of demonstrated excellence working in a customer service or call center, healthcare, or other related industry requiring skills which demonstrate experience in payment collection, insurance reimbursement, or access services.
+ Demonstrated excellence in verbal and written communication, computing and multi-tasking skills.
+ Candidate must demonstrate experience and expertise in speaking with customers and can work well with persons who are under stress (such as sick patients and their distressed family members).
**Preferred:**
+ Bilingual in English and Spanish.
+ Billing, Accounts Receivable or Customer Service and/or Call Center experience.
+ Familiarity with medical insurance benefits, demonstrated through experience with EMR computerized registration, Financial, IT systems. Knowledge of medical terminology.
+ Previous experience as a patient access representative at a Medical Center is preferred.
**Please Note:** Verification of degree (e.g., diploma or official transcript) is required for this role. Upload of documentation must be included with your application for consideration.
**Special Notes** **:** **Resume/CV should be included with the online application.**
**Posting Overview** **:** This position will remain posted until filled or for a maximum of 90 days. An initial review of all applicants will occur two weeks from the posting date. Candidates are advised on the application that for full consideration, applications must be received before the initial review date (which is within two weeks of the posting date).
If within the initial review no candidate was selected to fill the position posted, additional applications will be considered for the posted position; however, the posting will close once a finalist is identified, and at minimal, two weeks after the initial posting date. Please note, that if no candidate were identified and hired within 90 days from initial posting, the posting would close for review, and possibly reposted at a later date.
______________________________________________________________________________________________________________________________________
+ Stony Brook Medicine is a smoke free environment. Smoking is strictly prohibited anywhere on campus, including parking lots and outdoor areas on the premises.
+ All Hospital positions may be subject to changes in pass days and shifts as necessary.
+ This position may require the wearing of respiratory protection, which may prohibit the wearing of facial hair.
+ This function/position may be designated as "essential." This means that when the Hospital is faced with an institutional emergency, employees in such positions may be required to remain at their work location or to report to work to protect, recover, and continue operations at Stony Brook Medicine, Stony Brook University Hospital and related facilities.
**Prior to start date, the selected candidate must meet the following requirements:**
+ Successfully complete pre-employment physical examination and obtain medical clearance from Stony Brook Medicine's Employee Health Services
* + Complete electronic reference check with a minimum of three (3) professional references.
+ Successfully complete a 4 panel drug screen
* + Meet Regulatory Requirements for pre employment screenings.
+ Provide a copy of any required New York State license(s)/certificate(s).
**Failure to comply with any of the above requirements could result in a delayed start date and/or revocation of the employment offer.**
***The hiring department will be responsible for any fee incurred for examination** .
_____________________________________________________________________________________________________________________________________­­
Stony Brook University is committed to excellence in diversity and the creation of an inclusive learning and working environment. All qualified applicants will receive consideration for employment without regard to race, color, national origin, religion, sex, pregnancy, familial status, sexual orientation, gender identity or expression, age, disability, genetic information, veteran status and all other protected classes under federal or state laws.
**If you need a disability-related accommodation, please call the University Office of Equity and Access at .**
**_In accordance with the Title II Crime Awareness and Security Act a copy of our crime statistics can be viewed_** **_here_** **_._**
**Visit our** **WHY WORK HERE** **page to learn about the total rewards we offer.**
Stony Brook University Hospital, consistent with our shared core values and our intent to achieve excellence, remains dedicated to supporting healthier and more resilient communities, both locally and globally.
**Anticipated Pay Range:**
The salary range (or hiring range) for this position is $49,139 - $5,338 / year.
The above salary range represents SBUH's good faith and reasonable estimate of the range of possible compensation at the time of posting. The specific salary offer will be based on the candidate's validated years of comparable experience. Any efforts to inflate or misrepresent experience are grounds for disqualification from the application process or termination of employment if hired.
Some positions offer annual supplemental pay such as:
+ Location pay for UUP full-time positions ( 4,000).
Your total compensation goes beyond the number in your paycheck. SBUH provides generous leave, health plans, and a state pension that add to your bottom line.
**Job Number:**
**Official Job Title:** : TH Instructional Support Assistant
**Job Field** : Other
**Primary Location** : US-NY-Commack
**Department/Hiring Area:** : Pt Access Call Ctr, Reg-Sched
**Schedule** : Full-time
**Shift** : Day Shift **Shift Hours:** : 8am-4pm **Pass Days:** : Sat, Sun
**Posting Start Date** : Sep 12, 2025
**Posting End Date** : Oct 12, 2025, 11:59:00 PM
**Salary:** : 49,139 - 55,338 / year
**Salary Grade:** : SL1
**SBU Area:** : Stony Brook University Hospital
**Req ID:**

**Req Number**
Job Description
Operates the telephone console, performs communication activities and responsible for various duties. Performs various routine clerical duties.
Job Responsibility
+ Operates telephone console; answers incoming calls on the main number and calls for the Operator and extends the call to the appropriate extension number; places various outside calls for authorized Personnel according to policy.
+ Performs various communications and/or emergency activities; answers and responds immediately to all alarms and activates all emergency procedures.
+ Answers and responds immediately to all alarms and activates all emergency procedures; pages authorized personnel overhead, announces close of visiting hours, and other notifications, as required.
+ Answers general caller-questions, according to policy; calls the floors to exchange information regarding patient room changes, etc.
+ Answers the TTY (phone for the deaf) in a prompt manner; logs difficult/questionable calls and alerts appropriate management.
+ Performs routine clerical duties including, but not limited to: maintaining various records, files, and cards for adjustments to charges, admissions and other information.
+ Calls appropriate office when one of the alarms in the office sounds; disseminates patient contact information; expedites calls.
+ Gives out telephone numbers and room numbers, as required.
+ Uses telecommunications and access patient systems.
+ Performs related duties as required. All responsibilities noted here are considered essential functions of the job under the Americans with Disabilities Act. Duties not mentioned here, but considered related are not essential functions.
Job Qualification
+ High School Diploma or equivalent required.
+ 1-3 years of relevant experience, required.
This position offers significant opportunities for career advancement. VIVO will sponsor your training to become a pharmacy technician. Please be aware that while some roles may not require New York State Pharmacy Technician Registration, Northwell as a healthcare system mandates that you provide proof of your application for the NYS Pharmacy Technician Registration within 90 days of your start date, should you receive an offer. Please note that failure to submit the NYS Pharmacy Technician Registration to Northwell may result in termination.
The position will provide flexible shift options, each lasting 8 hours, within the hours of 7 AM to 7 PM. Variable shifts may encompass, but are not restricted to, the following: Monday through Friday, weekends, and holidays as needed
*Additional Salary Detail
The salary range and/or hourly rate listed is a good faith determination of potential base compensation that may be offered to a successful applicant for this position at the time of this job advertisement and may be modified in the future.When determining a team member's base salary and/or rate, several factors may be considered as applicable (e.g., location, specialty, service line, years of relevant experience, education, credentials, negotiated contracts, budget and internal equity).
The salary range for this position is $41,780-$64,340/year
It is Northwell Health's policy to provide equal employment opportunity and treat all applicants and employees equally regardless of their age, race, creed/religion, color, national origin, immigration status or citizenship status, sexual orientation, military or veteran status, sex/gender, gender identity, gender expression, disability, pregnancy, genetic information or genetic predisposition or carrier status, marital or familial status, partnership status, victim of domestic violence, sexual or other reproductive health decisions, or other characteristics protected by applicable law.

A bit about us:

A NYC Metro Healthcare organization with over 100+ years of success in the community offering several services including hospice and palliative care, rehabilitation, and skilled nursing

Why join us?

• $15,000 Sign on Bonus (depending on position)
• 4 weeks Vacation
• 8 company paid holidays
• PENSION plan - Employer paid 100% at 5.75% of salary per year
• Employee Vesting at 5 year work anniversary
• 403B Retirement plan thru Lincoln Financial
• Medical, Dental and Vision coverage start 60 days after start date
• Medical Coverage thru CIGNA
• Dental Coverage thru choice of Cigna PPO plan or AETNA DMO plan
• Vision coverage thru United Healthcare
• FREE Online RN to BSN and MSN degree programs
• Dependent Tuition Reimbursement for clinical staff
• Annual Tuition reimbursement $4,500
• 529 College Savings plan
• LOW cost medical, dental and vision coverage for employee and family members
• Flexible spending Account
• Dependent Care FSA
• Employee Assistance Program (EAP)
• Life Insurance policy at 2X your annual salary paid by employer
• Short term and Long-Term disability thru Mass Mutual
• Commuter Benefits program for Transit and Parking
• Pet care discount 25% with participating Providers

Job Details

The On Call Center Triage RN is responsible for the emergent triaging of calls received from patients and/or caretakers to for the purpose of telephonically assessing their needs in order to treat emergent situations that have developed during the On Call WEEKEND Center hours
Hospice Triage RN provides patient physical and psychosocial health systems assessments telephonically, supporting the Plan of Care, "Goals of Care" based on the patient's and caretaker's needs/wishes, and in coordination with plan developed/placed by the primary RN Case Manager for the patient.

Responsibilities:

• Telephonically assess the incoming calls to the On Call Center in order to effectively triage the
• emergent patient situations.
• Reviews at the beginning of the shift all information via email to the Hospice Call Center Inbox regarding
• changes and relevant information received.
• Monitors NetSmart Task box hourly in order to dispatch on call visit staff and to ensure timely follow up
• and clinical coordination with the On Call Services Field RN.
• Places "Tuck-In" call for telephonic follow up and may schedule an RN visit PRN when deemed necessary after triaged.
• Escalates appropriate calls/situations to AOC as needed.
• Provides telephonic intervention to patients based on the Plan of Care and "Goals of Care".
• Triages call received and includes thorough data collection of the complaint, presenting patient symptoms, and urgency of the situation.
• Telephonically assesses the situation for the physical, emotional, and psychosocial needs of the patient and caregivers.
• Upon completion of the telephonic assessment, the On Call Services Triage RN will determine the
• necessity for a home visit.
• Places visit on the On Call Services Field RN's schedule and notifies the RN telephonically of the priority
• of the visit within the existing scheduled patients.
• Coordinates and provides pertinent information to the On Call Services Field RN and other IDT members
• PRN.
• Documents all findings and notifies other team members of changes made via NetSmart and EOS (End of
• Shift report) via email.
• Assesses the environment for safety within the constraints of telephonic assessment.
• Provides and documents teaching provided in NetSmart.
• Provides emotional support for both patient and their caretakers, especially during periods of severity of
• illness or intensity of services as patient progresses along the hospice continuum.

Jobot is an Equal Opportunity Employer. We provide an inclusive work environment that celebrates diversity and all qualified candidates receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

Sometimes Jobot is required to perform background checks with your authorization. Jobot will consider qualified candidates with criminal histories in a manner consistent with any applicable federal, state, or local law regarding criminal backgrounds, including but not limited to the Los Angeles Fair Chance Initiative for Hiring and the San Francisco Fair Chance Ordinance.

This is a remote position.

Exciting Opportunity: Join a New 24/7 Remote Call Center!  

Location: Must reside in NY State or Florida

About Us:

Join a fast growing technology company committed to delivering top-tier technical support and exceptional customer service.We’re seeking a Bilingual  Customer Service ISP (Internet Service Provider) Representative who is bilingual, fluent in Spanish and English.  Utilizing strong technical internet-related skills to assist our customers with their services and account management.  This is a fully remote position supporting rotating 24/7 shift operations, including weekends.   If you excel at technical problem-solving and customer engagement, we want to hear from you!

Job Summary:

As a Customer Service ISP Representative , you will go beyond basic troubleshooting to include Level 2 support, managing account permissions, and leveraging advanced tools to resolve complex connectivity issues. You’ll handle customer chats and tickets with expertise, ensuring satisfaction and swift resolutions.

Key Responsibilities:

Technical Support:

Diagnose and resolve customer issues related to internet connectivity, networking, and devices. Provide Level 2 support, including advanced troubleshooting and managing account permissions. Utilize tools such as Fresh Desk , Sonar CRM , and networking platforms (e.g., Rancid, Tacacs+, Radius). Stay updated on system updates and services to enhance support quality.

  Customer Support:

Offer professional and timely assistance to customers experiencing technical difficulties. Communicate clear and actionable solutions via chat, email, and support tickets. Deliver outstanding customer service with a focus on technical accuracy and efficiency.

  Ticket Management:

Document all interactions accurately using Fresh Desk  and ensure timely follow-up within SLAs. Track, prioritize, and resolve tickets effectively to maintain customer satisfaction.

  Escalation & Collaboration:

Escalate unresolved or complex issues to network operations or IT teams when necessary. Collaborate with cross-functional teams to ensure seamless issue resolution.

  Quality Assurance:

Maintain compliance with company policies and service standards. Actively participate in quality assurance programs to improve processes and outcomes.

Qualifications:

1+ years of customer service and technical support experience, preferably in a call center or IT support role. Proficiency with networking concepts, permissions management, and ticketing systems (e.g., Fresh Desk, Sonar CRM). Strong written and verbal communication skills, with an ability to explain technical solutions clearly. Availability for overnight shifts, weekends, and a rotating schedule. Bilingual (Spanish/ English) is required.

Why You’ll Love Working With Us:

Be part of a dynamic team that values innovation and collaboration. Enjoy ongoing professional development and learning opportunities. Make an impact by delivering exceptional technical support to customers.

Compensation and Employment Details:

Hourly Rate: $16 - $18 per hour. Paid training provided. Temporary with potential for full-time based on performance and business needs. Remote position (preferably near Plainview, NY ).

 Schedule:

24/7 rotating shift operations, including weekends. Flexibility for rotating shifts is required .

  If you’re passionate about delivering high-quality technical support in a collaborative environment, apply now!

**Job Description**
**Administrative Support (Call Center) - Staten Island Multispecialty - Full Time - Days - In Person - ONSITE**
Performs secretarial and general office support involving word processing, typing, telephone reception, mail distribution and record and file maintenance. Typically services are provided for an assigned department, care center or nursing unit.
**Qualifications**
**Education Requirements**
? HS/GED required; some college preferred
**Experience Requirements**
? 2 years? experience in a physician practice or hospital setting providing administrative support functions, with comfort level in patient interaction and having an understanding of maintaining patient confidentiality.
**Computer Skills**
? MS Office Suite: Intermediate
? Other: Epic and IDX or other EHR
Non-Bargaining Unit, M82 - Hicksville Overhead OFFS - MSH, Mount Sinai Hospital
**Responsibilities**
+ Answers telephone, screens callers, relay messages and greets visitors.
+ Opens, sorts and prioritizes mail. Picks up and delivers materials as required.
+ Maintains records through filing, retrieval, retention, storage, coding, updating and destruction.
+ Types routine correspondence, memos, reports, minutes and other documents from dictation or handwritten copy. Proofreads typed materials and makes corrections, as needed.
+ May screen and schedule patient appointments, schedule referrals of special testing or doctors visits, and keep record of patient billing for submission.
+ Makes travel, accommodation and/or transportation arrangements.
+ Schedules and maintains calendar for meetings and/or appointments.
+ Responds to inquiries for information according to established policies. Delete Item From List
+ Gathers, assembles and categorizes data for general information purposes and special reports.
+ May process check requests and expense reimbursements.
+ Performs other related duties as necessary.
**About Us**
**Strength through Unity and Inclusion**
The Mount Sinai Health System is committed to fostering an environment where everyone can contribute to excellence. We share a common dedication to delivering outstanding patient care. When you join us, you become part of Mount Sinai's unparalleled legacy of achievement, education, and innovation as we work together to transform healthcare. We encourage all team members to actively participate in creating a culture that ensures fair access to opportunities, promotes inclusive practices, and supports the success of every individual.
At Mount Sinai, our leaders are committed to fostering a workplace where all employees feel valued, respected, and empowered to grow. We strive to create an environment where collaboration, fairness, and continuous learning drive positive change, improving the well-being of our staff, patients, and organization. Our leaders are expected to challenge outdated practices, promote a culture of respect, and work toward meaningful improvements that enhance patient care and workplace experiences. We are dedicated to building a supportive and welcoming environment where everyone has the opportunity to thrive and advance professionally. Explore this opportunity and be part of the next chapter in our history.
**About the Mount Sinai Health System:**
Mount Sinai Health System is one of the largest academic medical systems in the New York metro area, with more than 48,000 employees working across eight hospitals, more than 400 outpatient practices, more than 300 labs, a school of nursing, and a leading school of medicine and graduate education. Mount Sinai advances health for all people, everywhere, by taking on the most complex health care challenges of our time - discovering and applying new scientific learning and knowledge; developing safer, more effective treatments; educating the next generation of medical leaders and innovators; and supporting local communities by delivering high-quality care to all who need it. Through the integration of its hospitals, labs, and schools, Mount Sinai offers comprehensive health care solutions from birth through geriatrics, leveraging innovative approaches such as artificial intelligence and informatics while keeping patients' medical and emotional needs at the center of all treatment. The Health System includes more than 9,000 primary and specialty care physicians; 13 joint-venture outpatient surgery centers throughout the five boroughs of New York City, Westchester, Long Island, and Florida; and more than 30 affiliated community health centers. We are consistently ranked by U.S. News & World Report's Best Hospitals, receiving high "Honor Roll" status, and are highly ranked: No. 1 in Geriatrics, top 5 in Cardiology/Heart Surgery, and top 20 in Diabetes/Endocrinology, Gastroenterology/GI Surgery, Neurology/Neurosurgery, Orthopedics, Pulmonology/Lung Surgery, Rehabilitation, and Urology. New York Eye and Ear Infirmary of Mount Sinai is ranked No. 12 in Ophthalmology. U.S. News & World Report's "Best Children's Hospitals" ranks Mount Sinai Kravis Children's Hospital among the country's best in several pediatric specialties. The Icahn School of Medicine at Mount Sinai is ranked No. 11 nationwide in National Institutes of Health funding and in the 99th percentile in research dollars per investigator according to the Association of American Medical Colleges. Newsweek's "The World's Best Smart Hospitals" ranks The Mount Sinai Hospital as No. 1 in New York and in the top five globally, and Mount Sinai Morningside in the top 20 globally.
**Equal Opportunity Employer**
The Mount Sinai Health System is an equal opportunity employer, complying with all applicable federal civil rights laws. We do not discriminate, exclude, or treat individuals differently based on race, color, national origin, age, religion, disability, sex, sexual orientation, gender, veteran status, or any other characteristic protected by law. We are deeply committed to fostering an environment where all faculty, staff, students, trainees, patients, visitors, and the communities we serve feel respected and supported. Our goal is to create a healthcare and learning institution that actively works to remove barriers, address challenges, and promote fairness in all aspects of our organization.
**Compensation Statement**
Mount Sinai Health System (MSHS) provides a salary range to comply with the New York City Law on Salary Transparency in Job Advertisements. The salary range for the role is $ - $25 Hourly. Actual salaries depend on a variety of factors, including experience, education, and hospital need. The salary range or contractual rate listed does not include bonuses/incentive, differential pay or other forms of compensation or benefits.

**Job Description**
**Administrative Support (Call Center) - Staten Island Multispecialty - Full Time - Days - In Person - ONSITE**
Performs secretarial and general office support involving word processing, typing, telephone reception, mail distribution and record and file maintenance. Typically services are provided for an assigned department, care center or nursing unit.
**Qualifications**
**Education Requirements**
? HS/GED required; some college preferred
**Experience Requirements**
? 2 years? experience in a physician practice or hospital setting providing administrative support functions, with comfort level in patient interaction and having an understanding of maintaining patient confidentiality.
**Computer Skills**
? MS Office Suite: Intermediate
? Other: Epic and IDX or other EHR
Non-Bargaining Unit, M82 - Hicksville Overhead OFFS - MSH, Mount Sinai Hospital
**Responsibilities**
+ Answers telephone, screens callers, relay messages and greets visitors.
+ Opens, sorts and prioritizes mail. Picks up and delivers materials as required.
+ Maintains records through filing, retrieval, retention, storage, coding, updating and destruction.
+ Types routine correspondence, memos, reports, minutes and other documents from dictation or handwritten copy. Proofreads typed materials and makes corrections, as needed.
+ May screen and schedule patient appointments, schedule referrals of special testing or doctors visits, and keep record of patient billing for submission.
+ Makes travel, accommodation and/or transportation arrangements.
+ Schedules and maintains calendar for meetings and/or appointments.
+ Responds to inquiries for information according to established policies. Delete Item From List
+ Gathers, assembles and categorizes data for general information purposes and special reports.
+ May process check requests and expense reimbursements.
+ Performs other related duties as necessary.
**About Us**
**Strength through Unity and Inclusion**
The Mount Sinai Health System is committed to fostering an environment where everyone can contribute to excellence. We share a common dedication to delivering outstanding patient care. When you join us, you become part of Mount Sinai's unparalleled legacy of achievement, education, and innovation as we work together to transform healthcare. We encourage all team members to actively participate in creating a culture that ensures fair access to opportunities, promotes inclusive practices, and supports the success of every individual.
At Mount Sinai, our leaders are committed to fostering a workplace where all employees feel valued, respected, and empowered to grow. We strive to create an environment where collaboration, fairness, and continuous learning drive positive change, improving the well-being of our staff, patients, and organization. Our leaders are expected to challenge outdated practices, promote a culture of respect, and work toward meaningful improvements that enhance patient care and workplace experiences. We are dedicated to building a supportive and welcoming environment where everyone has the opportunity to thrive and advance professionally. Explore this opportunity and be part of the next chapter in our history.
**About the Mount Sinai Health System:**
Mount Sinai Health System is one of the largest academic medical systems in the New York metro area, with more than 48,000 employees working across eight hospitals, more than 400 outpatient practices, more than 300 labs, a school of nursing, and a leading school of medicine and graduate education. Mount Sinai advances health for all people, everywhere, by taking on the most complex health care challenges of our time - discovering and applying new scientific learning and knowledge; developing safer, more effective treatments; educating the next generation of medical leaders and innovators; and supporting local communities by delivering high-quality care to all who need it. Through the integration of its hospitals, labs, and schools, Mount Sinai offers comprehensive health care solutions from birth through geriatrics, leveraging innovative approaches such as artificial intelligence and informatics while keeping patients' medical and emotional needs at the center of all treatment. The Health System includes more than 9,000 primary and specialty care physicians; 13 joint-venture outpatient surgery centers throughout the five boroughs of New York City, Westchester, Long Island, and Florida; and more than 30 affiliated community health centers. We are consistently ranked by U.S. News & World Report's Best Hospitals, receiving high "Honor Roll" status, and are highly ranked: No. 1 in Geriatrics, top 5 in Cardiology/Heart Surgery, and top 20 in Diabetes/Endocrinology, Gastroenterology/GI Surgery, Neurology/Neurosurgery, Orthopedics, Pulmonology/Lung Surgery, Rehabilitation, and Urology. New York Eye and Ear Infirmary of Mount Sinai is ranked No. 12 in Ophthalmology. U.S. News & World Report's "Best Children's Hospitals" ranks Mount Sinai Kravis Children's Hospital among the country's best in several pediatric specialties. The Icahn School of Medicine at Mount Sinai is ranked No. 11 nationwide in National Institutes of Health funding and in the 99th percentile in research dollars per investigator according to the Association of American Medical Colleges. Newsweek's "The World's Best Smart Hospitals" ranks The Mount Sinai Hospital as No. 1 in New York and in the top five globally, and Mount Sinai Morningside in the top 20 globally.
**Equal Opportunity Employer**
The Mount Sinai Health System is an equal opportunity employer, complying with all applicable federal civil rights laws. We do not discriminate, exclude, or treat individuals differently based on race, color, national origin, age, religion, disability, sex, sexual orientation, gender, veteran status, or any other characteristic protected by law. We are deeply committed to fostering an environment where all faculty, staff, students, trainees, patients, visitors, and the communities we serve feel respected and supported. Our goal is to create a healthcare and learning institution that actively works to remove barriers, address challenges, and promote fairness in all aspects of our organization.
**Compensation Statement**
Mount Sinai Health System (MSHS) provides a salary range to comply with the New York City Law on Salary Transparency in Job Advertisements. The salary range for the role is $ - $25 Hourly. Actual salaries depend on a variety of factors, including experience, education, and hospital need. The salary range or contractual rate listed does not include bonuses/incentive, differential pay or other forms of compensation or benefits.

**Job Description**
**Administrative Support (Call Center) - Staten Island Multispecialty - Full Time - Days - In Person - ONSITE**
Performs secretarial and general office support involving word processing, typing, telephone reception, mail distribution and record and file maintenance. Typically services are provided for an assigned department, care center or nursing unit.
**Qualifications**
**Education Requirements**
? HS/GED required; some college preferred
**Experience Requirements**
? 2 years? experience in a physician practice or hospital setting providing administrative support functions, with comfort level in patient interaction and having an understanding of maintaining patient confidentiality.
**Computer Skills**
? MS Office Suite: Intermediate
? Other: Epic and IDX or other EHR
Non-Bargaining Unit, M82 - Hicksville Overhead OFFS - MSH, Mount Sinai Hospital
**Responsibilities**
+ Answers telephone, screens callers, relay messages and greets visitors.
+ Opens, sorts and prioritizes mail. Picks up and delivers materials as required.
+ Maintains records through filing, retrieval, retention, storage, coding, updating and destruction.
+ Types routine correspondence, memos, reports, minutes and other documents from dictation or handwritten copy. Proofreads typed materials and makes corrections, as needed.
+ May screen and schedule patient appointments, schedule referrals of special testing or doctors visits, and keep record of patient billing for submission.
+ Makes travel, accommodation and/or transportation arrangements.
+ Schedules and maintains calendar for meetings and/or appointments.
+ Responds to inquiries for information according to established policies. Delete Item From List
+ Gathers, assembles and categorizes data for general information purposes and special reports.
+ May process check requests and expense reimbursements.
+ Performs other related duties as necessary.
**About Us**
**Strength through Unity and Inclusion**
The Mount Sinai Health System is committed to fostering an environment where everyone can contribute to excellence. We share a common dedication to delivering outstanding patient care. When you join us, you become part of Mount Sinai's unparalleled legacy of achievement, education, and innovation as we work together to transform healthcare. We encourage all team members to actively participate in creating a culture that ensures fair access to opportunities, promotes inclusive practices, and supports the success of every individual.
At Mount Sinai, our leaders are committed to fostering a workplace where all employees feel valued, respected, and empowered to grow. We strive to create an environment where collaboration, fairness, and continuous learning drive positive change, improving the well-being of our staff, patients, and organization. Our leaders are expected to challenge outdated practices, promote a culture of respect, and work toward meaningful improvements that enhance patient care and workplace experiences. We are dedicated to building a supportive and welcoming environment where everyone has the opportunity to thrive and advance professionally. Explore this opportunity and be part of the next chapter in our history.
**About the Mount Sinai Health System:**
Mount Sinai Health System is one of the largest academic medical systems in the New York metro area, with more than 48,000 employees working across eight hospitals, more than 400 outpatient practices, more than 300 labs, a school of nursing, and a leading school of medicine and graduate education. Mount Sinai advances health for all people, everywhere, by taking on the most complex health care challenges of our time - discovering and applying new scientific learning and knowledge; developing safer, more effective treatments; educating the next generation of medical leaders and innovators; and supporting local communities by delivering high-quality care to all who need it. Through the integration of its hospitals, labs, and schools, Mount Sinai offers comprehensive health care solutions from birth through geriatrics, leveraging innovative approaches such as artificial intelligence and informatics while keeping patients' medical and emotional needs at the center of all treatment. The Health System includes more than 9,000 primary and specialty care physicians; 13 joint-venture outpatient surgery centers throughout the five boroughs of New York City, Westchester, Long Island, and Florida; and more than 30 affiliated community health centers. We are consistently ranked by U.S. News & World Report's Best Hospitals, receiving high "Honor Roll" status, and are highly ranked: No. 1 in Geriatrics, top 5 in Cardiology/Heart Surgery, and top 20 in Diabetes/Endocrinology, Gastroenterology/GI Surgery, Neurology/Neurosurgery, Orthopedics, Pulmonology/Lung Surgery, Rehabilitation, and Urology. New York Eye and Ear Infirmary of Mount Sinai is ranked No. 12 in Ophthalmology. U.S. News & World Report's "Best Children's Hospitals" ranks Mount Sinai Kravis Children's Hospital among the country's best in several pediatric specialties. The Icahn School of Medicine at Mount Sinai is ranked No. 11 nationwide in National Institutes of Health funding and in the 99th percentile in research dollars per investigator according to the Association of American Medical Colleges. Newsweek's "The World's Best Smart Hospitals" ranks The Mount Sinai Hospital as No. 1 in New York and in the top five globally, and Mount Sinai Morningside in the top 20 globally.
**Equal Opportunity Employer**
The Mount Sinai Health System is an equal opportunity employer, complying with all applicable federal civil rights laws. We do not discriminate, exclude, or treat individuals differently based on race, color, national origin, age, religion, disability, sex, sexual orientation, gender, veteran status, or any other characteristic protected by law. We are deeply committed to fostering an environment where all faculty, staff, students, trainees, patients, visitors, and the communities we serve feel respected and supported. Our goal is to create a healthcare and learning institution that actively works to remove barriers, address challenges, and promote fairness in all aspects of our organization.
**Compensation Statement**
Mount Sinai Health System (MSHS) provides a salary range to comply with the New York City Law on Salary Transparency in Job Advertisements. The salary range for the role is $ - $25 Hourly. Actual salaries depend on a variety of factors, including experience, education, and hospital need. The salary range or contractual rate listed does not include bonuses/incentive, differential pay or other forms of compensation or benefits.

**Job Description**
**Administrative Support (Call Center) - Staten Island Multispecialty - Full Time - Days - In Person - ONSITE**
Performs secretarial and general office support involving word processing, typing, telephone reception, mail distribution and record and file maintenance. Typically services are provided for an assigned department, care center or nursing unit.
**Qualifications**
**Education Requirements**
? HS/GED required; some college preferred
**Experience Requirements**
? 2 years? experience in a physician practice or hospital setting providing administrative support functions, with comfort level in patient interaction and having an understanding of maintaining patient confidentiality.
**Computer Skills**
? MS Office Suite: Intermediate
? Other: Epic and IDX or other EHR
Non-Bargaining Unit, M82 - Hicksville Overhead OFFS - MSH, Mount Sinai Hospital
**Responsibilities**
+ Answers telephone, screens callers, relay messages and greets visitors.
+ Opens, sorts and prioritizes mail. Picks up and delivers materials as required.
+ Maintains records through filing, retrieval, retention, storage, coding, updating and destruction.
+ Types routine correspondence, memos, reports, minutes and other documents from dictation or handwritten copy. Proofreads typed materials and makes corrections, as needed.
+ May screen and schedule patient appointments, schedule referrals of special testing or doctors visits, and keep record of patient billing for submission.
+ Makes travel, accommodation and/or transportation arrangements.
+ Schedules and maintains calendar for meetings and/or appointments.
+ Responds to inquiries for information according to established policies. Delete Item From List
+ Gathers, assembles and categorizes data for general information purposes and special reports.
+ May process check requests and expense reimbursements.
+ Performs other related duties as necessary.
**About Us**
**Strength through Unity and Inclusion**
The Mount Sinai Health System is committed to fostering an environment where everyone can contribute to excellence. We share a common dedication to delivering outstanding patient care. When you join us, you become part of Mount Sinai's unparalleled legacy of achievement, education, and innovation as we work together to transform healthcare. We encourage all team members to actively participate in creating a culture that ensures fair access to opportunities, promotes inclusive practices, and supports the success of every individual.
At Mount Sinai, our leaders are committed to fostering a workplace where all employees feel valued, respected, and empowered to grow. We strive to create an environment where collaboration, fairness, and continuous learning drive positive change, improving the well-being of our staff, patients, and organization. Our leaders are expected to challenge outdated practices, promote a culture of respect, and work toward meaningful improvements that enhance patient care and workplace experiences. We are dedicated to building a supportive and welcoming environment where everyone has the opportunity to thrive and advance professionally. Explore this opportunity and be part of the next chapter in our history.
**About the Mount Sinai Health System:**
Mount Sinai Health System is one of the largest academic medical systems in the New York metro area, with more than 48,000 employees working across eight hospitals, more than 400 outpatient practices, more than 300 labs, a school of nursing, and a leading school of medicine and graduate education. Mount Sinai advances health for all people, everywhere, by taking on the most complex health care challenges of our time - discovering and applying new scientific learning and knowledge; developing safer, more effective treatments; educating the next generation of medical leaders and innovators; and supporting local communities by delivering high-quality care to all who need it. Through the integration of its hospitals, labs, and schools, Mount Sinai offers comprehensive health care solutions from birth through geriatrics, leveraging innovative approaches such as artificial intelligence and informatics while keeping patients' medical and emotional needs at the center of all treatment. The Health System includes more than 9,000 primary and specialty care physicians; 13 joint-venture outpatient surgery centers throughout the five boroughs of New York City, Westchester, Long Island, and Florida; and more than 30 affiliated community health centers. We are consistently ranked by U.S. News & World Report's Best Hospitals, receiving high "Honor Roll" status, and are highly ranked: No. 1 in Geriatrics, top 5 in Cardiology/Heart Surgery, and top 20 in Diabetes/Endocrinology, Gastroenterology/GI Surgery, Neurology/Neurosurgery, Orthopedics, Pulmonology/Lung Surgery, Rehabilitation, and Urology. New York Eye and Ear Infirmary of Mount Sinai is ranked No. 12 in Ophthalmology. U.S. News & World Report's "Best Children's Hospitals" ranks Mount Sinai Kravis Children's Hospital among the country's best in several pediatric specialties. The Icahn School of Medicine at Mount Sinai is ranked No. 11 nationwide in National Institutes of Health funding and in the 99th percentile in research dollars per investigator according to the Association of American Medical Colleges. Newsweek's "The World's Best Smart Hospitals" ranks The Mount Sinai Hospital as No. 1 in New York and in the top five globally, and Mount Sinai Morningside in the top 20 globally.
**Equal Opportunity Employer**
The Mount Sinai Health System is an equal opportunity employer, complying with all applicable federal civil rights laws. We do not discriminate, exclude, or treat individuals differently based on race, color, national origin, age, religion, disability, sex, sexual orientation, gender, veteran status, or any other characteristic protected by law. We are deeply committed to fostering an environment where all faculty, staff, students, trainees, patients, visitors, and the communities we serve feel respected and supported. Our goal is to create a healthcare and learning institution that actively works to remove barriers, address challenges, and promote fairness in all aspects of our organization.
**Compensation Statement**
Mount Sinai Health System (MSHS) provides a salary range to comply with the New York City Law on Salary Transparency in Job Advertisements. The salary range for the role is $ - $25 Hourly. Actual salaries depend on a variety of factors, including experience, education, and hospital need. The salary range or contractual rate listed does not include bonuses/incentive, differential pay or other forms of compensation or benefits.