253 Customer Service Representatives jobs in Seminole

**Client Services Associate**
**Position Summary**
Catalent, Inc. is a leading global contract development and manufacturing organization (CDMO) whose mission is to develop, manufacture, and supply products that help people live better and healthier lives. Catalent is dedicated to delivering unparalleled service to pharma, biotech, and consumer health customers, supporting product development, launch, and full life-cycle supply. With time-tested experience in development sciences, delivery technologies, and multi-modality manufacturing, Catalent supports the acceleration of development programs and the launch of more than a hundred new products every year. Powered by thousands of scientists and technicians and the latest technology platforms at more than 40 global sites, Catalent supplies billions of doses of life-enhancing and life-saving treatments for patients annually.
St. Petersburg is our primary softgel development and manufacturing facility in North America with a capacity of 18 billion capsules per year. The featured RP Scherer softgel technology is a proven oral drug delivery solution to enhance bioavailability of poorly soluble Rx and OTC drug candidates. Non-gelatin based OptiShell® and Vegicaps® capsules expand the range of molecules into softgel, ideal for challenging fill formulation. Within the Catalent network, we offer a broad range of integrated formulation.
The Client Services Associate is responsible for ensuring the successful and timely coordination, planning, scheduling and completion of customer orders. The Client Services Associate will act as the key contact and liaison to manage pre-assigned customer accounts ensuring customer satisfaction by effectively communicating and helping to meet the customer's requirements.
Regular working hours: Monday -Friday, 8:00 AM-4:30 PM or 8:30 AM-5:00 PM with a 30-minute unpaid lunch
This position is 100% on-site at the St. Petersburg site.
Catalent is committed to a Patient First culture through excellence in quality and compliance, and to the safety of every patient, consumer and Catalent employee.
**The Role**
+ Act as primary customer/site contact for assigned accounts
+ Work with Sales as site specialist to help opportunity business become firm
+ Communicate schedules, issues and proactive updates
+ Interacts with internal personnel as customer's advocate, proactively managing problems, driving decisions.
+ Responsible for working with customer on customer supplied components,
+ customer supplied information and obsolete inventory. Works internally to
+ ensure customer owned API is forecasted and delivered on time, escalates to the customer if potential issues. Communications and/or negotiates start and promise dates.
+ Accurately enters Customer's order into JDE within 24 hours of receiving the order
+ Responsible for updating customers monthly forecasts into planning spreadsheet and firm commitments
+ Perform other duties as assigned.
**The Candidate**
+ Bachelor's degree in business management or Sales and Marketing or related field is required.
+ 3+ years customer service, sales or project coordination experience is preferred.
+ Must possess and demonstrate motivational and leadership qualities, along with excellent verbal, written, and interpersonal communication skills.
+ Must exhibit strong problem-solving and analytical abilities, be well-organized, detail-focused, and capable of multitasking while prioritizing workloads under pressure.
+ Must effectively interact with diverse individuals and personalities across departments and demonstrate proficiency in computer literacy, including MS Office, spreadsheets, and ERP systems (JDE preferred).
+ Knowledge and experience in CGMPs are desirable.
+ Individual may be required to sit, stand, walk regularly and occasionally lift to 15 pounds; no lifting greater than 44.09 pounds without assistance
+ Be accessible to the manufacturing floor and office staff and use the required office equipment.
+ Specific vision requirements include reading of written documents and use of computer monitor screen.
**Why You Should Join Catalent**
+ Tuition Reimbursement - Let us help you finish your degree or earn a new one!
+ WellHub program to promote overall physical wellness.
+ 152 hours of PTO + 8 paid holidays.
+ Medical, dental and vision benefits effective day one of employment.
+ Defined career path and annual performance review and feedback process.
+ Diverse, inclusive culture. Several Employee Resource Groups focusing on D&I. Community engagement and green initiatives.
+ Dynamic, fast-paced work environment.
+ Positive working environment focusing on continually improving processes to remain innovative.
+ Potential for career growth on an expanding team within an organization dedicated to preserving and bettering lives.
+ Perkspot - offers exclusive or private discounts from approximately 900+ merchants in a wide array of categories.
**Catalent offers rewarding opportunities to further your career!** Join the global drug development and delivery leader and help us bring over 7,000 life-saving and life-enhancing products to patients around the world. Catalent is an exciting and growing international company where employees work directly with pharma, biopharma and consumer health companies of all sizes to advance new medicines from early development to clinical trials and to the market. Catalent produces more than 70 billion doses per year, and each one will be used by someone who is counting on us. Join us in making a difference.
personal initiative. dynamic pace. meaningful work.
Visit Catalent Careers ( to explore career opportunities.
Catalent is an Equal Opportunity Employer, including disability and veterans.
If you require reasonable accommodation for any part of the application or hiring process due to a disability, you may submit your request by sending an email, and confirming your request for an accommodation and include the job number, title and location to . This option is reserved for individuals who require accommodation due to a disability. Information received will be processed by a U.S. Catalent employee and then routed to a local recruiter who will provide assistance to ensure appropriate consideration in the application or hiring process.
Notice to Agency and Search Firm Representatives: Catalent Pharma Solutions (Catalent) is not accepting unsolicited resumes from agencies and/or search firms for this job posting. Resumes submitted to any Catalent employee by a third party agency and/or search firm without a valid written & signed search agreement, will become the sole property of Catalent. No fee will be paid if a candidate is hired for this position as a result of an unsolicited agency or search firm referral. Thank you.
Important Security Notice to U.S. Job Seekers:
Catalent NEVER asks candidates to provide any type of payment, bank details, photocopies of identification, social security number or other highly sensitive personal information during the offer process, and we NEVER do so via email or social media. If you receive any such request, DO NOT respond- it is a fraudulent request. Please forward such requests to for us to investigate with local authorities.
California Job Seekers can find our California Job Applicant Notice HERE ( .

**Description**
**Introduction**
Do you have the career opportunities as a(an) Call Center Representative you want with your current employer? We have an exciting opportunity for you to join HealthTrust Supply Chain which is part of the nation's leading provider of healthcare services, HCA Healthcare.
***Must be able to work various shifts onsite between 6AM-8PM Monday-Friday with rotating weekends***
**Benefits**
HealthTrust Supply Chain, offers a total rewards package that supports the health, life, career and retirement of our colleagues. The available plans and programs include:
+ Comprehensive medical coverage that covers many common services at no cost or for a low copay. Plans include prescription drug and behavioral health coverage as well as free telemedicine services and free AirMed medical transportation.
+ Additional options for dental and vision benefits, life and disability coverage, flexible spending accounts, supplemental health protection plans (accident, critical illness, hospital indemnity), auto and home insurance, identity theft protection, legal counseling, long-term care coverage, moving assistance, pet insurance and more.
+ Free counseling services and resources for emotional, physical and financial wellbeing
+ 401(k) Plan with a 100% match on 3% to 9% of pay (based on years of service)
+ Employee Stock Purchase Plan with 10% off HCA Healthcare stock
+ Family support through fertility and family building benefits with Progyny and adoption assistance.
+ Referral services for child, elder and pet care, home and auto repair, event planning and more
+ Consumer discounts through Abenity and Consumer Discounts
+ Retirement readiness, rollover assistance services and preferred banking partnerships
+ Education assistance (tuition, student loan, certification support, dependent scholarships)
+ Colleague recognition program
+ Time Away From Work Program (paid time off, paid family leave, long- and short-term disability coverage and leaves of absence)
+ Employee Health Assistance Fund that offers free employee-only coverage to full-time and part-time colleagues based on income.
Learn more about Employee Benefits ( Eligibility for benefits may vary by location._**
Our teams are a committed, caring group of colleagues. Do you want to work as a(an) Call Center Representative where your passion for creating positive patient interactions is valued? If you are dedicated to caring for the well-being of others, this could be your next opportunity. We want your knowledge and expertise!
**Job Summary and Qualifications**
The Culinary Call Center serves as the primary contact for patients, family members and nursing staff seeking to submit patient requests and preferences for food, beverages and meal services, as well as those seeking to resolve foodservice issues and concerns. The Nutrition Care Assistant assures a high level of customer service and patient satisfaction. The position answers calls, processes meal requests and enters required information into the patient's meal record in Computrition Nutrition Care Management system (NCM). The position establishes rapport and connection with customers in effort to promote exceptional customer service and courteously relates to and resolves issues with empathy and urgency while focusing on timely follow up. The Nutrition Care Assistant is expected to maintain general competencies specific to all aspects of Patient Foodservice, including patient menus, diet order restrictions, and meal service timeframes for assigned facilities.
What you will do in this role:
+ Answer calls in centralized call center for patient foodservice throughout the division, assuring appropriate and timely processing of patient food/beverage requests. Uses exceptional customer service.
+ Complete assigned duties providing services that meet the needs of patients and the division, company and regulatory standards.
+ Assure timely and accurate processing of all meal orders, tray tickets, and diet office reports.
+ Identify, trouble-shoot and resolve issues presented by customers in a timely manner.
+ Notify Manager or on-duty lead of any unresolved issue and request assistance as necessary.
+ Demonstrate service excellence principles in all interactions with patients, family members and caregivers. Assure patient safety, dignity and privacy at all times.
+ Maintain the strictest confidentiality regarding patients according to policy and procedures.
+ Establish and maintain rapport through effective communication and timely follow-up with customers, coworkers, management, and outside agencies.
+ Produce monthly meal count reports and provide to manager and enter for month-end reporting for assigned facilities.
What qualifications you will need:
+ High School Diploma or equivalent (GED). Required
+ Associate Degree or higher in related field. Preferred
+ Experience in hospital foodservice required, with 2-3 years diet office or customer service or related experience. Required
+ Previous experience in healthcare patient foodservice and/or call center environment. Preferred Knowledge of modified diets, foodservice and culinary activities and duties, terminology and nomenclature. Preferred
+ Computer experience with all aspects of food service to include but not limited to Diet Office and/or Call Center processes. Preferred
HealthTrust Supply Chain ( is a critical part of HCA Healthcare's strategy. Our focus is to **improve performance** and reduce costs. We do this by joining non-clinical and administrative functions. HealthTrust Supply Chain best practice methodologies. We develop, apply and monitor **cost-efficient initiatives** and programs for HCA Healthcare. By improving facility efficiency, medical professionals can focus on our mission - patient care.
HCA Healthcare has been recognized as one of the World's Most Ethical Companies® by the Ethisphere Institute more than ten times. In recent years, HCA Healthcare spent an estimated $3.7 billion in cost for the delivery of charitable care, uninsured discounts, and other uncompensated expenses.
"Bricks and mortar do not make a hospital. People do."- Dr. Thomas Frist, Sr.
HCA Healthcare Co-Founder
If you are looking for an opportunity that provides satisfaction and personal growth, we encourage you to apply for our Call Center Representative opening. We promptly review all applications. Highly qualified candidates will be contacted for interviews. **Unlock the possibilities and apply today!**
We are an equal opportunity employer. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
HT-AFHP

Job Description

Job Description

We're Hiring: Call Center Manager – Home Improvement Industry
 Location:  Tampa, Fl -NOT A REMOTE POSITION 
 Full-Time | Competitive Salary + Benefits

Are you a dynamic, results-driven leader with a passion for customer service and team development? Do you have experience managing high-performing call centers and a strong interest in the home improvement industry?

We are  a growing leader in home improvement services, and are looking for a Call Center Manager  to oversee, help grow and optimize the daily operations of our call center. If you thrive in a fast-paced environment and are ready to make an immediate impact, we want to hear from you!

What You'll Do:

• Lead, coach, and develop a team of call center agents to achieve performance targets

• Monitor daily operations to ensure excellent customer service and efficient scheduling of appointments

• Implement performance metrics, training programs, and process improvements

• Collaborate with sales, marketing, and operations teams to align on customer outreach and service goals

• Manage call center technology and reporting tools to track KPIs and customer satisfaction

What We’re Looking For:

• 3+ years of experience managing a call center, preferably in home services or a related industry

• Strong leadership and team-building skills

• Knowledge of CRM systems and call center software 

• Excellent communication and problem-solving abilities

• A customer-first mindset and a drive for continuous improvement

What We Offer: Competitive salary + performance bonuses

• Health Insurance

• Paid time off and holidays

• Opportunities for advancement in a rapidly growing company

• A supportive and energetic team culture

Join us and help homeowners improve their spaces—one great customer experience at a time.

 Send your resume for immediate consideration.

 

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Job Description

Job Description

Call Center Manager | New Bay Remodeling
Location: Clearwater, FL
Full-Time

About Us:
At New Bay Remodeling , we’re transforming the bath remodeling industry with fresh, stylish, and low-maintenance solutions for homeowners, commercial clients, and accessibility customers. Built on a foundation of craftsmanship and quality, our reputation is backed by decades of delivering exceptional acrylic bath and shower systems — and we’re growing fast.

The Opportunity:
We’re seeking an experienced Call Center Manager to lead and elevate our Call Center team in Clearwater, FL. If you’re a proactive leader with a passion for customer experience and team success, we want to hear from you.

What You’ll Do:

• Lead, train, and manage a high-performing team of Call Center Representatives

• Oversee daily operations and appointment scheduling for our sales team

• Confirm customer appointments and ensure scheduling accuracy

• Manage inbound and outbound call flows

• Maintain top-tier customer service standards

• Monitor and meet performance goals, quotas, and KPIs

• Work closely with sales and operations to optimize results

What You Bring:

• Prior experience managing a call center or customer service team

• Strong communication, coaching, and conflict resolution skills

• Comfortable with evening and weekend availability

• Tech-savvy with solid computer and CRM skills

• Goal-driven mindset with a commitment to excellence

Why Join Us:

• Competitive salary with performance-based bonuses

• Supportive team culture in a growing company

• Opportunities for advancement and professional development

Take the next step in your career and be part of a company that’s redefining the industry.

Apply today and lead a team that makes a difference, one call at a time.

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Job Description

Job Description

Call Center Representative

New Bay Remodeling is one of the fastest growing brands in the acrylic bath remodeling industry. We offer custom bath remodeling that enriches the lives of those we touch with bathrooms that are attractive, durable and maintenance-free.

We are looking for a Call Center Representative for our Clearwater, FL market and surrounding areas to join our winning team. Join our team of professionals and earn a substantial income, work for one of the fastest growing companies in the industry. Earn money while making a positive impact that help homeowners improve their homes.

General Purpose:

Customer Service skills are a must. Contact homeowners by telephone, set up qualified appointments for free consultations. Input lead information, update reports and answer phone calls from ads.

Responsibilities:
• Deliver scripted pitch to the homeowners
• Adjust scripted pitch to meet needs of specific homeowners
• Handle homeowner's questions and objections
• Obtain homeowners information including names and addresses phone numbers etc.
• Receive appointments over the telephone
• Input appointment details into the computer system
• Input homeowners’ information and important details of conversation
• Confirm appointments placed with canvassers or sales representative
• Issue appointments for reps to meet prospective homeowners
• Quality control phone calls
• Answer telephone calls from potential homeowners who are responding to advertisements
• Contact homeowners to follow up on initial interaction
• Update lead information and maintaining reports

Qualifications:
• Knowledge of sales and marketing principles and strategies
• Relevant work experience in telemarketing, sales, marketing, or promotions
• Product knowledge --Training provided
• Proficiency in relevant computer applications

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Job Description

Job Description

General Description:

The FA Solutions Call Center Agent represents the client school to students and works to increase inquiries, convert applications and retain current students. This position is a high touch, Inbound/Outbound phone solution with high expectations in providing an excellent student experience. The Call Center Agent exhibits superior customer service skills and professionalism throughout daily interactions and communications with students. The Call Center Agent must demonstrate an ability to work independently as well as collaboratively with team members, administrators and staff.

Primary Duties and Responsibilities:

• Ability to work with firm deadline and use outstanding customer service to recruit and retain students.
• Utilize phone and email to communicate with students timely highlighting the features and benefits of the client school.
• Become familiar with recruitment activities, information sessions, orientations, registration events for the client school.
• Occasionally assist students with course selection and registration.
• Advise on financial aid status and next steps.
• Understand the financial process flow including the student payment process
• Work within several VPNs, financial and student information software systems, updating notes, documenting activities
• Toggle between different emails and systems to gather information and provide status updates
• Attend remote training sessions to receive updated information about new programs and services.
• Ability to follow the expectation of treating fellow employees, students and the institution’s guests with professionalism.
• Ability to follow directions and complete tasks accurately as well as accept supervisory input and constructive criticism.
• Other Duties as assigned

Qualifications and Education Requirements:

• Associate degree or 24 college credits and/or a minimum of 1 year of working in an educational environment, preferably in admissions, registration, financial aid, or student records; or 3 years of relevant experience.
• Strong computer system experience

Preferred Skills:

• Recruiting, management, sales, and/or knowledge of higher education preferred
• Must be able to demonstrate excellent written and oral communication skills
• Goal oriented and intrinsically motivated with superior customer service and networking skills
• Must maintain knowledge of Family Educational Rights and Privacy Act (FERPA) and commit to operating in compliance
• Ability to manage multiple accounts and document/place comments in the system
• Ability to build relationships with students and determine the correct program fit for students’ career and personal goals