889 Customer Service Representatives jobs in Skokie

The client support specialist will work directly with the client manager(s) and support the team on stop light items, reporting, projects and some emails. The CS will monitor and handle daily assigned tasks. This team is to collaborate with the clien Client Service, Representative, Client Support, Support Specialist, Manager, Retail, Legal

This position qualifies for bonus.DEP is looking for a motivated, experienced, full-time, team-oriented Account Executive ( Client Services Coordinator) with exceptional written and verbal communication skills and strong analytical abilities. Experience in the automotive industry is a plus!Responsibilities:Maintaining and building client relationshipsProvide professional support to enhance the customers' experienceTrain/Educate clients on Dealer eProcess productsStaying on top of industry trendsConduct dealer trainingWork closely with various departments to ensure dealer satisfactionRemain in frequent contact with the clients in your responsibility to understand their needsRequired Skills:Excellent presentation, communication, and customer service skillsMust be organized, detail-oriented, and punctualAbility to manage multiple accounts The ability to remain cool under pressureProficiency with Microsoft Office Suite and Google SuiteEmployee Benefits (after waiting period):Medical, Dental, Vision401K with company match 10 Paid Holidays PTO and Vacation time offPaid Paternal LeaveDEP'S TOP 5:Great benefitsCollaborative company cultureNumerous areas for growthEngaging work environmentIn-person company/team events

RH at its core is about taste, and we believe the idea of scaling taste is large and far reaching. The RH brand attracts the best designers, artisans, manufacturers and talent in our industry, scaling and rendering their work more valuable across our Client Service, Associate, Client, Retail

What are you on a mission to do?At Youth & Family Counseling, we value incredible people with incredible skills, but your commitment to a greater cause is something we value even more.Come join our team where each day you'll be surrounded by dedicated, committed professionals focused on a common goal of making a difference by delivering relationship based care to help our clients lead healthier, richer lives.We take our jobs seriously, treat each other with respect and integrity, learning and growing in our careers. YFC offers competitive wages and benefits with offices in Libertyville, Gurnee, and Round Lake Beach.It's the toughest job you'll ever love!Youth & Family Counseling (YFC) is seeking Clinical Therapists to join our growing team! We are a non profit counseling center that offers individual, couple and family counseling to children, adolescents, and adults from all walks of life out of our offices in Libertyville and Gurnee as well as in community settings. The organization is known for its high standard of care and the accessibility of its services.Responsibilities for this role:Conduct client assessments and assist with the client onboarding process while providing case management support.Complete and document assessments for incoming clients in an engaging, efficient, and timely manner.Assist the scheduler with the scheduling of complex clinical cases.Proactively refer cases not appropriate for YFC to external partners in the referral network.Maintain a case management load for assigned clients and deliver case management services to YFC clients.Consult with site supervisors after assessments for clients with specific needs to schedule them with YFC therapists when appropriate.Utilize the practice management system to ensure timely and accurate maintenance of client data and records.Maintain a schedule that meets or exceeds session delivery expectations.Document medical necessity and client progress in accordance with YFC policies and assessment protocols.Obtain client pre approvals when necessary.Create an environment that allows for consistent full engagement with clients.Additional Responsibilities:Provide backup support for the scheduling departmentEnsure that real-time updates (e.g., transfers, cancellations, or additions) are processed in the Electronic Health Record (EHR) system.Communicate with other members of the clinical support team and staff regarding any client concerns or issues related to scheduling. Consult with the supervisor about any system problems.Participate in organizational planning and support fundraising efforts and activities.Collaborate with the supervisor to set goals for professional development and participate in quarterly check-ins.Attend and actively participate in weekly staff meetings and consult groups, delivering case presentations when requested or appropriate.Support credentialing and empanelment efforts.Job Requirements:Possess strong assessment skills and the ability to conduct thorough yet concise assessments.Maintain good clinical and professional boundaries.Demonstrate the ability to multitask effectively and solve problems efficiently.Work effectively and efficiently under supervision.Exhibit fluent use of digital technologies for data management, care documentation, productivity maximization, and communication.Show a commitment to quality and continuous improvement; be open to coaching and use data and feedback to enhance performance and effectiveness.Understand your role and how your work contributes to organizational success.Demonstrate a growth mindset, including problem solving abilities, dedication to continuous improvement, and intrinsic motivation to achieve goals.Monday through Friday in office with at least one evening per weekQualifications:Bachelor's degree in psychology or a related field; a Master's degree in counseling, social work, or a related field is encouraged.Valid driver's licenseExperience with written and oral Spanish (preferred)Employment Type: Full-time Exempt Salary Range: $43,000 - $45,000 Benefits Overview: YFC offers work/life balance, Revenue sharing and bonus potentialContinuing education units (CEUs) in-houseCompetitive medical insuranceEmployer paid long-term and short-term disability401(k) matchPaid Time Off (PTO) including three weeks of vacation, 10 holidays, and 10 sick daysEqual Employment Opportunity Statement:Youth & Family Counseling is an equal employment opportunity organization committed to fostering a diverse and inclusive work environment where all individuals are treated with respect and dignity, regardless of their race, color, religion, gender, sexual orientation, age, disability, or any other characteristic protected by law.

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Mailroom Associate

Job Title: Mailroom Associate

Reports To: The Mailroom Associate will report to the Client Services Supervisor, Client Services Manager, or equivalent leadership.

Job Overview

The Mailroom Associate provides exceptional mail and shipping/receiving services, delivering operational functions in the following areas: processing of inbound/outbound mail, distributing/delivering mail, shipping and receiving products and supplies to support the onsite business service center in a timely manner.

Overall, this position continuously offers the highest level of service to all client and SPS employees while maintaining a professional image of the company by providing prompt, courteous, and efficient service.

Duties And Responsibilities

• Provides 5-star customer service to all employees (in all forms of communication).
• Receives inbound mail/packages and sorts incoming mail and inputs into chain of custody software package.
• Operates mail machines including the postage meter, photocopying machine, and mail folding and inserting machine.
• Maintains records of receipt, mailing dates, and other required information.
• Manages outgoing mail/package transactions.
• Performs duties associated with shipping and receiving of materials.
• Notifies employees upon receipt of inbound deliveries.
• Distributes mail/packages to company personnel.
• Acts as point of contact for company personnel on mail/package inquiries.
• Submit work orders for certain requests.
• Maintains the Business Service Center area in a neat and orderly fashion.
• Monitors level of office supplies on the floor and replenishing and orders accordingly.
• Proactively seeks out additional work during downtime.
• Builds professional relationships with customers and other teams.
• Maintains professionalism and composure when interacting with all employees.
• Trains back-up and providing guidance on policies and procedures.
• Determines what additional support is needed when handling sensitive inquiries.
• Provides exceptional customer service to client.
• Provides reception or concierge (front of office) or hospitality (back of office) coverage as needed.
  
  

• Strong verbal and written communication skills.
• Excellent customer service skills.
• PC skills MS Office Suite experience.
• Ability to handle multiple tasks simultaneously.
• Good organizational skills.
• Working knowledge of MFD equipment.
• Requires knowledge and understanding of shipping/receiving procedures and ability to comprehend instructions.
• Possesses ability to work independently and is capable of completing projects.
• Ability to determine correct method and packing material as well as validate packing slips for accuracy of incoming and outgoing materials.
  
  

• High School Diploma (or equivalent) required.
• 2+ years prior work experience preferred.
• Ability to work assigned work hours determined by manager.
• Flexible, Adaptable, and Dependable.
• A Team Player.
• Excellent organizational and time management skills.
• Analytical abilities and aptitude in problem-solving.
• Superb written and verbal communication skills.
• Current knowledge or ability to learn computer-based systems required for functions of position.
• Required to maintain an overall professional appearance and attitude.
• Adhere to all policies and procedures required.
  
  

• Approximately 50% of the time this position requires the below physical demands.
• Fine and/or gross motor skills, including the ability to grasp, lift and/or carry or otherwise move packages on a standard wheeled cart with a load capacity of 60 lbs.
• Ability to walk, bend, kneel, stand, and/or sit for an extended period of time.
• Manual dexterity is required for operating office machinery (phone, copy machines, binding equipment, etc.).
• Ability to communicate and decern information effectively with onsite staff using vision, hearing, and oral/written comprehension.
• Ability to lift or move 40 lbs. or greater frequently.
  
  

• Career Growth: An opportunity to enter a job that allows you to learn new skills or use a variety of them that may lead you to uncover other career opportunities!
• Learning & Development: At SPS, we promote a work culture of learning so that you can develop to be the best at what you do!
• We Recognize Talent: We offer a variety of recognition programs for all levels of employees!
• Benefit Offerings: Medical, Dental, Vision, HCFSA, DCFSA, HSA, Commuter Transit and Parking, Supplemental Life Insurance, Accident Insurance, Critical Illness, Hospital Indemnity, Legal Program, Identify Theft Protection, Pet Discounts, Pet Insurance, Group Home and Auto Insurance, EAP, Short Term Disability, Life Insurance, Education Discounts, 401k w/ matching, Entertainment Discounts, & Paid Time Off.
• Note: Please inquire with the Human Resources team for benefit offerings per role as regular positions that routinely are under 30 hours/week may have a different benefit offering.
  

• Seniority level Not Applicable

• Employment type Full-time

• Job function Other
• Industries Outsourcing and Offshoring Consulting

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Carriage Animal Hospital is seeking passionate and dependable individuals who are interested in client and patient services to add to our growing practice! The primary job for a client service Representative is to exceed clients expectations for out Client Service, Representative, Patient Services, Hospital, Client, Retail

Job Type

Full-time

Description

Paylocity is an award-winning provider of cloud-based HR and payroll software solutions, offering the most complete platform for the modern workforce. The company has become one of the fastest-growing HCM software providers worldwide by offering an intuitive, easy-to-use product suite that helps businesses automate and streamline HR and payroll processes, attract and retain talent, and build a strong workplace culture.

While traditional HR and payroll providers automate basic HR processes such as payroll and benefits administration, Paylocity goes further by developing tools that HR and businesses need to compete for talent and deliver against the expectations of the modern workforce.

We give our employees what they need to succeed, including great benefits and perks! We offer medical, dental, vision, life, disability, and a 401(k) match, as well as perks that support you, your family, and your finances. And if it's career development you desire, we provide that, too! At Paylocity, people matter most and have always been at the heart of our business.

Help our award-winning technology company run effectively as you take on big challenges and find solutions with a position in Operations.

Use your problem-solving skills to shape the way others see Paylocity. Launch your career with us!

In-Office: This is a 100% in-office role based at our Schaumburg, IL location. Remote or hybrid work is not available for this position. Candidates must be able to work on-site five days per week during designated work hours.

Position Overview:
As the Account Manager, I play a pivotal role in resolving client payroll and HR system challenges while fostering exceptional customer relationships through fundamental technical expertise. By effectively utilizing available resources and prioritizing issues, the Account Manager I deliver outstanding customer service. The role involves meeting performance metrics through a combination of inbound and outbound interactions, including phone conversations, Zoom meetings, and email exchanges. Serving as the primary point of contact within a dedicated client support team, the Account Manager assumes full responsibility for maintaining and enhancing client relationships.

Location: Schaumburg, IL

Compensation: $25/hour

Reports To: Client Services Team Lead

Schedule: Monday - Friday in office, 9:00am - 6:00pm (CST)

Responsibilities

• Issue Resolution - Maintain consistent availability, manage workloads for optimal accessibility, effectively troubleshoot and resolve client issues, and escalate when necessary.
• Client Focus - Champion clients' interests, delivering clear and effective resolutions. Collaborate with internal technical experts to provide optimal solutions.
• Timely Solution Delivery - Prioritize successful and punctual solution delivery in line with client requirements and internal service metrics. Metrics include availability, outbound adherence, first call & case resolution, minimal escalations, and high client retention & satisfaction.
• Leverage Resources - Appropriately leverage resources to source and validate answers, document issues while adhering to payroll policies, and ensure seamless client support. Embrace feedback and adapt behaviors as needed.
• Continued Learning - Dedicated to personal and professional growth, stay current by completing educational courses and assigned training within designated timeframes.

• Dependability/Follow-Up : Proficiently multitask, respond promptly, and ensure timely follow-up.
• Problem Solve : Skillfully troubleshoot and resolve issues using knowledge, resources, and qualitative and quantitative information.
• Communication : Exhibit professional written and verbal communication consistently with internal and external stakeholders.
• Guidance - Provide clients with guidance on HR and Payroll best practices, software change management, and alignment with Paylocity products.

• Bachelor's degree in Business, Marketing, Communications, Organizational Leadership, International Business, Hospitality, Finance or Accounting, OR High School Diploma with a minimum of 2 years of relevant HCM experience
• Proficiency in Microsoft Office suite
• Strong written communication skills for business correspondence.
• Strong team player with attention to detail
• Self-starter with the ability to handle multiple projects at once.
• Essential skills: Analytical thinking, problem-solving, time management, communication, and decision-making.

• CPP, FPC, APA, and/or SHRM-CP certified
• Experience in customer service or previous client interfacing role
• Experience in payroll and/or call center environment

• Ability to sit for extended periods: The role requires sitting at a desk or workstation for long periods, typically 7-8 hours a day.
• Use of computer and phone systems: The employee must be able to operate a computer, use phone systems, and type. This includes using multiple software programs and inquiries simultaneously.