730 Customer Service Representatives jobs in Tempe

Job Type Full-timeDescriptionShift: Monday-Friday 7:30AM-3:30PM and rotating Saturdays 6AM-10AM Community Medical Services (CMS) is seeking a Client Services Coordinator to be the welcoming face of our clinic. Under the supervision of the Clinic Manager, you will greet clients and visitors with professionalism, compassion, and a trauma-informed approach. You'll play a key role in coordinating client care, including scheduling appointments, assisting with walk-in intakes, and addressing client concerns.As part of our mission to help individuals recover from substance use disorders, you'll thrive in a supportive, engaging, and fulfilling work environment where your contributions are valued.Along the way, we'll invest in your well-being through a benefits package for full-time employees that includes:Subsidized medical, dental, and vision insuranceHealth savings accountShort and long-term disability insuranceLife insurancePaid sick, vacation, and holiday time401K retirement plan with matchTuition and Continuing Medical Education reimbursement up to 100%Employee assistance program to support your mental health and wellnessOngoing professional development We're looking for someone who:Enjoys a consistent schedule.Is excited to work in an outpatient setting, much like a doctor's office. Remains friendly, helpful, and courteous when interacting with clients, including those who are chemically dependent.Responsibilities:Greets and attends to clients in person and over the phoneAnswers all phone calls in a professional and courteous mannerManages the patient flow of a high volume of clients in a fast-paced environmentMay place outbound calls to schedule follow-up appointments, or to engage clients in treatment Creates new client profiles and enters demographic information in electronic health recordSchedules appointments using electronic scheduling systemCompletes accurate documentation of client visits in their electronic health recordMaintains a welcoming lobby and reception area by ensuring areas remain clean and organized.Coordinates intakes on a walk-in basis, including assisting clients with completion of required documentation and scheduling with an available provider and counselor to complete intake process Verifies insurance eligibility through various insurance portals, setting up billing episodes in electronic health recordEstablishes client payment plans and financial contracts, collects and posts paymentsEnsures confidentiality of all client and employee informationAssists in the de-escalation of clients using a trauma-informed approachTriages client issues to secure most appropriate solution Introduces clients to theRecovery Connect engagement app and help them navigate it as neededCompletes end of day tasks, including reconciling deposit and payment recordsVerifies cash in cash box at the beginning of shift and reconciles cash count at the end of the dayUses appropriate incident reporting procedures when documenting unsafe or problematic incidents involving clients, clients and/or staffParticipates in in-service/education regardingQuality Improvement or required job-focused educationHelps maintain inventory and assist in ordering clinic suppliesPerforms general office duties, such as document preparation, scanning, faxing Requirements High School Diploma/GED1+ years of experience in customer service is required1+ years of front desk experience, preferably at hospital front desk or multi-physician practice is requiredHospital front desk or multi-physician front desk experience preferredFor employees in the following states (TX/OH/MN/IN/WI): Motor Vehicle Valid state-issued driver's license and MVR clearance is required; a 39-month MVR is required for any applicant at the time of the interviewSkills:Ability to communicate clearly and effectively between all organizational levels and with outside providersBasic computer knowledge, including ability to navigate in electronic health recordsCulturally competent and sensitive to client and employee needsDemonstrated ability in medication administration accuracy and ability to maintain accurate client recordsExcellent organizational skills, accuracy, and attention to detailProblem solving, conflict resolution, time management, and strong customer service skillsStrong team player comfortable working in a fast-paced settingAbility to maintain confidentiality to ensure compliance with HIPAA and 42 CFRFlexible with the ability to work in a continuously changing environmentAbility to work flexible hours including nights, weekends, and holidaysEmployees will be required to travel to the bank for cash deposits and must pass an MVR check for employment in the following states: (TX/OH/MN/IN/WI)Tools and Equipment:Frequent use of a telephone, computer, printer, fax machine and copierFrequent use of the internet and various web browser software, and Microsoft Office products, including Outlook, Word, Excel, and PowerPointFrequent use of electronic health recordPhysical Working Conditions and Office Setting Description:Prolonged sitting, standing, frequent bending, stooping, or stretching associated with an office environmentFrequent and prolonged typing and operation of computer, keyboard, and telephonesSome lifting may be required: Employee must regularly lift and/or move up to 10 pounds, frequently lift and/or move up to 25 pounds and occasionally lift and/or move up to 50 pounds#CLSTFAbout Community Medical ServicesCommunity Medical Services (CMS) is a CARF-accredited addiction treatment program providing services in the form of outpatient medication-assisted treatment and one-on-one and group counseling to those seeking help with their opioid use disorder. Headquartered in Arizona with more than 70 treatment clinics in 14 states, CMS is dedicated to meeting the challenges presented by the growing opioid epidemic in communities where treatment is lacking.Our CommitmentWe are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, disability status, sexual orientation, gender identity, age, protected veteran status or any other characteristic protected by law. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.Other ConditionsPlease note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

RH at its core is about taste, and we believe the idea of scaling taste is large and far reaching.

The RH brand attracts the best designers, artisans, manufacturers and talent in our industry, scaling and rendering their work more valuable across our integrated platform, enabling us to curate the most compelling collection of luxury home furnishings in the world. We are moving the brand beyond curating and selling products to conceptualizing and selling spaces by building an ecosystem of products, places, services and spaces that elevates and establishes the RH brand as a global thought leader, taste and place maker.

At RH we believe deeply that the "right" people are our greatest asset. We value people with high energy, who possess the ability to energize others. People who are smart, creative and have a point of view. People who see the answer in every problem, versus those who see the problem in every answer. People who are driven, determined and won't take "no" for an answer. We value team players, people who are more concerned with what's right, rather than who's right.

Client Services Associates play an integral role in providing luxury service and assessing the needs of our clients. This is the ideal role for an innovator with a sense of personal style, polished appearance, refined taste and a discerning eye for luxury.

Your responsibilities:

• Live Our Vision, Values and Beliefs every day
• Greet and welcome RH Clients and assist with any questions or concerns
• Assist in connecting clients with the right Associates based on their purchase needs
• Assist and communicate with clients in the Gallery, over the phone and through email
• Provide an elevated level of client services support to Gallery Partners to resolve client concerns
• Become well-versed on RH product and offerings
• Create a luxury service experience in every interaction
• Exhibit broad understanding of the organization

Our requirements:

• Customer service experience within a design firm, high-end furniture showroom, or luxury retail setting preferred
• Ability to recognize and respond to multiple priorities
• Strong organizational and time management skills
• Strong verbal and written communication skills
• Commitment to quality, detail-focused on all levels
• People and relationship-driven
• Proficiency with Mac Operating System, IOS devices, Microsoft Office and Google Applications

Our physical requirements:

• Ability to lift and mobilize small to medium items up to 30 lbs. while utilizing appropriate equipment and techniques
• Ability to maneuver effectively around gallery floor, stock room and office
• Position entails prolonged standing, twisting, stooping, kneeling, squatting, bending and climbing

This person supports Financial Advisors (Registered Representatives) with running their day-to-day Investment practice while enhancing the customer service level and experience. This person works directly with the Registered Representative(s) to prep Client Service, Representative, Financial Advisor, Registered, Customer Service, Client Relations, Retail

Your future is bright at AGAT!At AGAT Laboratories, we are the next step in your career! By joining AGAT, you become part of a dynamic, purpose-driven team that fosters innovation, collaboration, and personal growth. Our dedicated professionals come together every day with passion and determination, leveraging cutting-edge science to deliver solutions that drive progress and create a more sustainable, healthier world.Summary:AGAT Laboratories is currently looking for a Client Services Representative (CSR) to join our Tempe, AZ location. This role will provide clients with technical information based on their needs and administer an overall positive client experience. Additionally, the Client Service Representative will help to bridge the gap between clients and Laboratory teams, ensuring smooth communication and service delivery.The successful candidate will require a patient, stable work style and consistency on repetitive tasks, with the demands of managing a large number of tasks in a fast-paced environment. Along with traits of being cooperative, agreeable with sympathetic listening skills, one who gets along with both members of the team and clients and enjoys being helpful.In this role one will require a focus on customer service with attention to details, handling large number of tasks and issues with better-than-average accuracy, careful attention to quality, steady fast-paced with comfort working under pressure and an inclination to work under explicitly defined process. This position is an integral part of providing "Service Beyond Analysis."What you will be doing:Provide prompt and complete responses to all requests from clients. Work closely with the management team and serve as the primary point of contact for clients.Develop and maintain strong relationships with existing clients which includes face to face meetings, email, correspondence and phone calls. Manage customer expectations with respect to all aspects of the work orders in-house. Assist Sales team to ensure the proper options are presented to clients regarding testing requirements and any other requests.Handle data management tasks related to the assigned department, including daily Level 0 data verification, regulatory monthly and annual reporting, and client-specific reporting tasks.Participate in project kick-off meetings as required, to discuss courier logistics, sampling requirements, reporting expectations and invoicing.Ensure prompt and accurate delivery of analytical results.Make recommendations for process improvements to the management team based on customer requests and feedback.Participate in team and individual training to learn job-specific functions, adapting within the role to remain current on all aspects of the department. What you bring to the table:Equivalent combination of experience and education.Previous experience in customer service or administrative roles, preferably in the environmental industry.Knowledge of air quality or environmental monitoring terminology, or willingness to learn.Minimum 1 year Customer Service experience in the environmental field preferred.Proficient computer skills (Outlook, Microsoft Office and Excel, Laboratory Information Management Systems (LIMS) and Reporting Systems).Excellent communication skills both verbal and written; confident telephone communications are essential.Excellent organization and time management skills.Effective problem solving skills along with a demonstrated attention to detail.Why Join Us?At AGAT Laboratories, we recognize and value our employees by offering a competitive benefits package, including:Comprehensive health, dental, and vision care.Paid vacation and flexible sick time.Employee Assistance Program (EAP).Long-term disability and life insurance.Professional development opportunities.Who We Are:AGAT Laboratories is a premier full-service laboratory operating at the cutting edge of science and innovation across North America. Our expertise spans geochemistry, biochemistry, chemistry, microbiology, geology, and engineering, enabling us to deliver comprehensive analytical solutions. These services drive progress in industries such as Mining, Environmental, Energy, Transportation, Industrial, Agri-Food, and Life Sciences.We pride ourselves on our state-of-the-art technology, diverse expertise, and commitment to providing precise, timely, and reliable results. Beyond our technical excellence, AGAT Laboratories believes in the power of strong client relationships, fostering trust and collaboration to ensure mutual success.Our Commitment to Community and Philanthropy:At AGAT, we strive not only to advance science but also to make a positive impact in our communities. The AGAT Foundation is at the heart of our philanthropic efforts, supporting initiatives that improve education, environmental stewardship, and community well-being.Through partnerships with local organizations, volunteer activities, and donations, the AGAT Foundation champions programs that inspire future generations, promote sustainable practices, and provide support to those in need. Whether funding scholarships, participating in environmental cleanups, or supporting health and wellness initiatives, AGAT is deeply invested in giving back.Our work extends beyond the laboratory-we're committed to creating a brighter future for our employees, clients, and the communities we serve.Join AGAT Laboratories to be part of an organization that values not just scientific innovation but also meaningful connections and lasting contributions to society.We appreciate the time and effort of every applicant. Only those selected for interviews will be contacted.