640 Customer Service Representatives jobs in Tempe

Job Description
An employer of Insight Global's is looking for onsite inbound CUTOMER SERVICE REPS to sit in the corporate location in Tempe, AZ full time. This group will be apart of the healthcare company and must have experience in a high call volume call center. The role will receive ~80 inbound calls a day from customers, doctors, insurance providers, and more of the healthcare company to help with any questions, technical issues on the systems, and help guide through step-by-step instructions on how to upload documentation to the sites. We are looking for very strong customer service to support patients through uneasy times and will be responsible for working through an intake queue to perform data entry and claims. This role will be assisting several patients and requires representatives to be empathic, patient, and understanding as they are on the phones.
Training:
3-4 weeks
Monday-Friday, 8am 4:30pm PDT/MST
*Weekly quiz to move forward in training (training is 4 weeks)
Shifts:
5 day work weeks - between Monday - Sunday
5:00 AM 10:00 PM MST Monday Sunday and Holidays
*This position is fully onsite and does not have the opportunity to work from home.
*This position does provide all necessary equipment to perform the job.
We are a company committed to creating inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity employer that believes everyone matters. Qualified candidates will receive consideration for employment opportunities without regard to race, religion, sex, age, marital status, national origin, sexual orientation, citizenship status, disability, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to Human Resources Request Form ( . The EEOC "Know Your Rights" Poster is available here ( .
To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: .
Skills and Requirements
*THIS POSITION SITS ONSITE FULL TIME IN TEMPE, AZ.
-1-3+ years of experience in an INBOUND customer service role with recent call center experience
-Experience in a high call volume environment, supporting 60-80 calls a day
- Strong verbal and written communication skills
- Experience with 3 computer screens (2 monitors and 1 laptop)
-Experience with performance metrics such as: Average Handle Time, Calls Per Hour, First Call Resolution, Call Quality, Schedule Adherence, Attendance and Punctuality -Previous experience in the healthcare industry
-Previous PBM experience

**Job Summary and Responsibilities**
**Responsibilities:**
As a Client Relation Executive with Dignity Health at Home, you will serve as a field-based business development representative, helping to maintain and grow current market share and identify new sources of business. Other responsibilities include:
+ Identifies and qualifies health care relationships within regional territory with a focus on skilled nursing facilities, assisted living communities, community based residential facilities, physicians and other health care providers and hospital systems.
+ Assists with educating the community about services.
+ Develops and maintains relationships with key customer sources through regular contact and follow-up procedures.
+ Acts as the key contact for client troubleshooting and conflict resolution.
+ Develops and maintains accurate data on customer relationships within RSL on each key referral source, to provide client information needed to build strong ties and deliver customer satisfaction.
+ Communicates to branch(es) on a daily basis to give and receive vital client and patient information.
+ Must meet or exceed established monthly admission targets as provided by their supervisor and determined by the branch's monthly budget.
+ Assists with unbilled revenue and Face to Face as requested by branch leadership.
+ Follows referral of a patient to the organization, assists facility discharge coordinators in coordinating care quality home care services for clients.
**Benefits:**
+ Excellent holiday and paid time off plans
+ Medical, dental, and vision plans
+ Tuition reimbursement for degree-seeking students
+ Employer contribution to your 401(k)
**Job Requirements**
**Qualifications:**
+ Minimum of one year of related sales experience preferred, preferably in a health care/medical field.
+ Excellent sales, customer service and persuasive abilities; ability to build trusting relationships and gain commitment for referrals.
+ Valid Driver's is required.
+ Compliant with appropriate state certification/registration and organizational requirements as necessary.
+ Bachelor's degree, clinical license, or experience as a Care Transition Nurse preferred.At CommonSpirit Health at Home, we are proud to be an Equal Opportunity Employer,promoting diversity, equity, and inclusion in every aspect of our organization. We valuethe unique contributions of all individuals, including minorities, protected veterans, andindividuals with disabilities.
**Where You'll Work**
**Overview:**
Dignity Health at Home is part of an expansive health care network that is committed to providing better patient care, with better outcomes, where it is best received, at home. As a faith-based organization, we are committed to finding new ways to improve the health of our patients and their families and the health of the communities we serve. Rooted in humankindness, our ministry is at the heart of everything we do and can be seen in every patient we touch.
**Pay Range**
$27.45 - $39.80 /hour
We are an equal opportunity/affirmative action employer.

**We believe in the power and joy of learning**
At Cengage Group, our employees have a direct impact in helping students around the world discover the power and joy of learning. We are bonded by our shared purpose - driving innovation that helps millions of learners improve their lives and achieve their dreams through education.
**Our culture values diversity, engagement, and discovery**
Our business is driven by our strong culture, and we know that creating an inclusive and diverse workplace is critical to the success of our company and our learners, as well as our individual well-being. We recognize the value of different perspectives in everything we do, and strive to ensure employees of all levels and backgrounds feel empowered to voice their ideas and bring their authentic selves to work. We achieve these priorities through inclusive programs, benefits, and initiatives that are integrated into the fabric of how we work every day. To learn more, please see Client Operations Manager will:**
This role will work to manage and deliver talent pipeline services to new and existing corporate clients. The Client Operations Manager is responsible for guiding new corporate clients through post-contract onboarding processes and managing client succes and service delivery from end to end through the entire contract lifecycle. Success in this position will be defined by our ability to deliver exceptional talent pipeline and upskilling services to our corporate clients, help grow the client relationship, and demonstrate the performance vital for the sales team to expand our business. In addition, they will analyze and improve organizational processes, and work to improve quality, productivity and efficiency.
The Client Operations Manager will be responsible for managing several corporate clients and the talent pipeline and upskilling service(s) delivered to include the following:
+ Responsible for all phases of the talent pipeline lifecycle - helping clients with processes throughout onboarding, assisting with the design and process development for each client, proactively contacting clients at strategic intervals through the contract lifecycle, assisting with technical support needs, providing regular reporting, and holding quarterly progress sessions for assigned clients.
+ Develop and implement operational policies and procedures related to candidate application, enrollment, and persistence through our train-to-hire programs in preparation for placement with our corporate clients. Be responsible for applicant outreach, communications, and success through the recruitment funnel.
+ Develop and implement operational policies and procedures related to enrollment, persistence and certification for upskilling trainees identified by our corporate clients. Be responsible for upskilling trainee support, communications, reporting, and success.
+ Analyze operational processes and performance data to find opportunities for improvement.
+ Lead and direct operations team to achieve business targets; including student/candidate tracking and client reporting data and metrics.
+ Vet and prepare trainees for referral to clients to be interviewed and hired for on-site training.
+ Work cross functionally with both internal departments and external clients to achieve goals.
+ Identify and implement strategies to improve quality of service, productivity and profitability for both recruited candidates and upskilling students enrolled by clients.
+ Liaise and cross-collaborate with internal team members to ensure forecasting is fulfilled appropriately.
+ Ensure all operations are carried on in an appropriate and cost-effective way; respond to clients and students in a timely manner.
+ Support in forecasting requirements, communicating with clients directly, and addressing operational needs; establish standard methodologies for an energetic team with scalable processes to drive client success and growth.
+ Be responsible for related procurement processes and coordinate material and resources allocation.
+ Identify and address problems and opportunities for the business.
+ Provide data and support to management as needed.
**Skills You'll Need Here:**
**Basic:**
+ BA/BS or equivalent work experience and a validated, successful track record in a detail oriented position.
+ Minimum of four years of successful operations, talent acquisition, client services or related detail-oriented and customer-focused work.
+ Values and appreciates diversity of thought; able to work with diverse audiences both internally and externally.
+ Highly flexible and adaptable to change.
+ High energy and good communication skills both written and verbal.
+ Ability to interact professionally with Vice Presidents and Director level staff within clients.
+ Have a customer focused mentality; both in work with candidates, trainees and clients.
+ Comfortable using technology in performing routine job tasks and for product demonstration purposes.
+ Outstanding organizational and time management skills.
+ Proficiency in PC and Microsoft Office applications. Great if experienced with Salesforce.
+ Ability to monitor and evaluate operational data.
**Preferred:**
+ Professional business-to-business/customer success experience (3 years strongly desired)
+ Experience working with adult learners and non-traditional students.
+ Proficiency in being a great partner within and outside one's own department.
+ Understanding of client relations/partnership management and how to efficiently work with external partnerships.
+ Driven to succeed and yearning to make impact; customer success obsession mentality.
Cengage Group is committed to working with broad talent pools to attract and hire strong and most qualified individuals. Our job applicants are considered regardless of race, national origin, religion, sex, sexual orientation, genetic information, disability, age, veteran status, and any other classification protected by applicable federal, state, provincial or local laws.
Cengage is also committed to providing reasonable accommodations for qualified individuals with disabilities including during our job application process. If you are an applicant with a disability and require reasonable accommodation in our job application process, please contact us at or at .
**About Cengage Group**
Cengage Group, a global education technology company serving millions of learners, provides affordable, quality digital products and services that equip students with the skills and competencies needed to be job ready. For more than 100 years, we have enabled the power and joy of learning with trusted, engaging content, and now, integrated digital platforms. We serve the higher education, workforce skills, secondary education, English language teaching and research markets worldwide. Through our scalable technology, including MindTap and Cengage Unlimited, we support all learners who seek to improve their lives and achieve their dreams through education.
**Compensation**
At Cengage Group, we take great pride in our commitment to providing a comprehensive and rewarding Total Rewards package designed to support and empower our employees. Click here ( to learn more about our _Total Rewards Philosophy_ .
The full base pay range has been provided for this position. Individual base pay will vary based on work schedule, qualifications, experience, internal equity, and geographic location. Sales roles often incorporate a significant incentive compensation program beyond this base pay range.
$58,300.00 - $75,750.00 USD
**Cengage Group** , a global education technology company serving millions of learners, provides affordable, quality digital products and services that equip students with the skills and competencies needed to be job ready. For more than 100 years, we have enabled the power and joy of learning with trusted, engaging content, and now, integrated digital platforms.
We serve the higher education, workforce skills, secondary education, English language teaching and research markets worldwide. Through our scalable technology, including MindTap and Cengage Unlimited, we support all learners who seek to improve their lives and achieve their dreams through education.
**_Warning: Be aware, there has been an increase of targeted recruitment_** **_scams perpetrated by bad actors falsely providing job offers on behalf Cengage Group to candidates as a means of obtaining personal information. Note that Cengage will always interview candidates via live in-person meetings, phone calls and video calls before an offer would be extended. Also, be sure to check that communication is coming from an @cengage.com email address._**

**Want a meaningful career where you can make a difference? Edward Jones sounds perfect for you.**
Collaboration. Autonomy. Opportunity. Words our headquarters associates use when talking about working at Edward Jones. Words that describe what it's like being part of a firm where everyone is aligned toward a singular focus: serving the client. And everyone is working to make the firm better together - as they grow as individuals. If these words resonate with you, we should talk.
**Job Overview**
**Position Schedule:** Full-Time
This job posting is anticipated to remain open for 30 days, from 08-Oct-2025. The posting may close early due to the volume of applicants.
The Client Relations Financial Representative (CRFR) is responsible for serving in the capacity of the FA to provide advice, service, and support for our client's urgent financial and account related needs when their Financial Advisor is unavailable. CRFRs play a significant role in supporting the firm's unique business model. Our purpose is to provide a consistent experience by delivering tailored solutions and exceptional service to our clients, while fulfilling the firm's regulatory requirements and ensuring the FA continues to serve as the primary Financial Advisor. We do this by aligning to and complimenting the relationship, service, and advice provided by the client's branch team.
CRFRs are also responsible for supporting clients who are involved in potential legal, compliance, fraud, or account dispute issues. The circumstances of these situations can be highly emotionally charged and can create a challenging working environment. Complex problem solving and strong conflict management skills are necessary for the CRFR to analyze risks while successfully resolving client situations with world class service. While some situations may need to be escalated to Compliance for further investigation, the CRFR's goal is to act in a service recovery role to retain clients for the firm.
Edward Jones' compensation and benefits package includes medical and prescription drug, dental, vision, voluntary benefits (such as accident, hospital indemnity, and critical illness), short- and long-term disability, basic life, and basic AD&D coverage. Short- and long-term disability, basic life, and basic AD&D coverage are provided at no cost to associates. Edward Jones offers a 401k retirement plan, and tax-advantaged accounts: health savings account, and flexible spending account. Edward Jones observes ten paid holidays and provides 15 days of vacation for new associates beginning on January 1 of each year, as well as sick time, personal days, and a paid day for volunteerism. Associates may be eligible for bonuses and profit sharing. All associates are eligible for the firm's Employee Assistance Program. For more information on the Benefits available to Edward Jones associates, please visit our benefits page ( .
**Hiring Minimum:** $61600
**Hiring Maximum:** $
Read More About Job Overview
**Skills/Requirements**
**Candidates that live within in a commutable distance from our Tempe, AZ and St. Louis, MO home office locations are expected to work in the office three days per week, with preference for Tuesday through Thursday.**
Education/Certification
+ Bachelor's degree is preferred.
+ Series 7 and 66 (or a combination of the 63 and 65) and ability to be registered in all 50 states are required at time of application; Combined with in depth product knowledge and an understanding of industry regulations, as well as the ability to discuss financial matters competently and articulately.
+ Industry accreditations such as AAMS and CFP are preferred.
+ Working knowledge of all Jones systems and tools preferred.
Years of Relevant Experience
+ 3+ years of industry experience with at least 1-year registered experience required.
+ Prior experience in a Financial Advisor position is strongly preferred.
Skills/Abilities
+ Ability to evaluate compliance and regulatory risk based on client situations.
+ Excellent verbal and written communication skills required due to the direct contact with Edward Jones' clients. Must be able to understand and communicate rationale for solutions-based advice, research opinions, fees, portfolio recommendations, account solutions, estate planning, tax implications, current/future market conditions, industry trends, and financial topics in the headlines.
+ Skilled in conflict resolution as they are the initial contact for complaint situations or when the branch/client relationship is no longer amicable.
+ Ability to perform in a fast-paced environment without sacrificing quality.
**Current INTERNAL home-based associates: While this role is posted as hybrid, if selected and accepted, you may retain your home-based status. Edward Jones intends in good faith to continue offering the role as home-based, though future business or regulatory needs may require on-site work.**
Read More About Skills/Requirements
**Awards & Accolades**
At Edward Jones, we are building a place where everyone feels like they belong. We're proud of our associates' contributions to the firm and the recognitions we have received.
Check out our U.S. awards and accolades: Insights & Information Blog Postings about Edward Jones ( out our Canadian awards and accolades: Insights & Information Blog Postings about Edward Jones ( More About Awards & Accolades
**About Us**
Join a financial services firm where your contributions are valued. Edward Jones is a Fortune 500¹ company where people come first. With over 9 million clients and 20,000 financial advisors across the U.S. and Canada, we're proud to be privately-owned, placing the focus on our clients rather than shareholder returns.
Behind everything we do is our purpose: We partner for positive impact to improve the lives of our clients and colleagues, and together, better our communities and society. We are an innovative, flexible, and inclusive organization that attracts, develops, and inspires performance excellence and a sense of belonging.
People are at the center of our partnership. Edward Jones associates are seen, heard, respected, and supported. This is what we believe makes us the best place to start or build your career.
View our Purpose, Inclusion and Citizenship Report ( .
¹Fortune 500, published June 2024, data as of December 2023. Compensation provided for using, not obtaining, the rating.
Edward Jones does not discriminate on the basis of race, color, gender, religion, national origin, age, disability, sexual orientation, pregnancy, veteran status, genetic information or any other basis prohibited by applicable law.
#LI-HO

We are now accepting applications for a **Business Acquisition Specialist** (Client Relations & Acquisition Specialist) to join our Client Acquisition Group located at our Corporate office in Las Vegas, NV. Position is fully in office and work schedule is typically Monday through Friday, 8:30AM to 5:00PM.
**Essential Functions:**
+ Perform outbound sales and service calls to prospective and existing bank clients.
+ Responsible for expanding client base by sourcing new relationships and cross-selling bank products and services to new and existing relationships.
+ Responsible for handling customer inquiries and problems as needed.
+ May assist clients with product offerings, selection, loan application processes and opening accounts.
+ Generates qualified referrals while following operational procedures and adhering to all regulatory and compliance requirements.
+ Provides support to business unit personnel as needed.
+ Assists with department projects and tasks as needed.
+ Other duties as assigned.
**Qualifications:**
+ 1+ yrs experience in inside sales, branch banking, and services, customer service or other directly related experience. (Combination of education and experience may meet job requirements.)
+ Working knowledge of sales, customer service, retention skills and banking products and services.
+ Must have good customer service, problem resolution and communication skills, both verbal and written.
+ Ability to use a variety of computer software.
+ Ability to cross sell bank products.
+ Requires initiative and ability to recognize opportunities.
+ Requires High School diploma or equivalent.
**Benefits:**
+ Medical, Dental and Vision Insurance - START DAY ONE!
+ Life and Disability Insurance, Paid Parental Leave and Adoption Assistance
+ Health Savings (HSA), Flexible Spending (FSA) and dependent care accounts
+ Paid Training, Paid Time Off (PTO) and 11 Paid Federal Holidays and 2 Additional Paid Holidays
+ 401(k) plan with company match, Profit Sharing, competitive compensation in line with work experience
+ Mental health benefits, including coaching and therapy sessions
+ Tuition Reimbursement for qualifying employees
+ Employee Ambassador preferred banking products
Pay range (depending on experience): $24 - $26 / hour
**Req ID:**
Equal Opportunity Employer
It is the policy of this corporation to provide equal employment and advancement opportunities to all employees and applicants for employment, without regard to race, color, religion, age (40 and over), sex, pregnancy, gender, disability, national origin, ethnic background, citizenship, veteran status, sexual orientation, gender identity and expression or any other characteristic protected by applicable law. This policy is established and administered in accordance with all applicable federal, state, and local laws.
If you are an individual with disabilities who needs accommodation, or you are having difficulty using our website to apply for employment, please contact us at , Mon.-Fri. between 9 a.m. - 5 p.m. MST.
Click here to view applicable Federal, State and/or local employment law posters.

Why USAA?

At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the #1 choice for the military community and their families.

Embrace a fulfilling career at USAA, where our core values honesty, integrity, loyalty and service define how we treat each other and our members. Be part of what truly makes us special and impactful.

The Opportunity

It is all about learning and growing.

Our Licensed Insurance Customer Service role may be a new career for you. Theres a lot to learn, but the journey is mapped out and USAA is willing to invest in you! Our comprehensive, fully paid six-month training program includes all training materials, class discussions, hands-on training, e-learning modules, and the instructor led guidance will help you to support our membership independently. We also pay for all licensing costs! We have new training classes starting every month.

Our in-office development program provides you the training you need on USAA products and the encouragement to create a proactive and independent support style to service our membership. After six months in-office, youll have the opportunity to work offsite 2 days a week. The actual onsite days are settled between each employee and their manager. Work schedules will vary and may include some weekends. Military veterans and spouses are highly encouraged to apply. Relocation assistance is not available for this position.

For new hires starting in September, October and November we are offering a signing bonus of $2,000. The signing bonus is paid in one installment after 45 days of employment.

We are currently seeking dedicated Property & Casualty (P&C) active producer/agents with an ACTIVE P&C producer agent license to work in our Phoenix office . This schedule requires working evenings until 8:30PM Local Time to include a permanent Saturday or Sunday. This role include a shift differential of 15% for hours worked after 6:00pm Local Time and any hours worked on Saturday or Sunday.

As a Licensed Insurance Customer Service Representative, you'll work within defined guidelines and framework, to provide customer service, sales, and retention activities for one or more of USAA's Property & Casualty personal line products. You will interact with our members across multiple contact channels (i.e. inbound phone calls, email, chat, social media, etc.) to provide adequate coverage and advice to help ensure members financial security.

What you'll do:

• Facilitate the member experience by answering phone calls, emails, and other requests from members.
• Apply developing knowledge of personal lines insurance to assist members with foundational to moderately complex quotes, binding new business, rating, policy, billing, payment, underwriting, contract and coverage provisions, and premium changes for insurance products and services. Also, maintain respective trailing documents for all states.
• Identify, assess and understand member needs and consistently provide complete and accurate advice and solutions for insurance products and services. Provide detailed issue diagnosis while minimizing transfers, escalations and call backs.
• Efficiently operate in a contact center environment and navigate multiple systems/programs while maintaining an engaging member interaction that occurs across multiple channels.
• Maintain required Property & Casualty (P&C) licenses and state registrations.
• Ensure risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures.

What you have:

• High School Diploma or GED equivalent
• Currently ACTIVE Property and Casualty or Personal Lines license in your current state of residence/or state of hire and ability to acquire additional licenses for other states as needed
• 1 year of customer service experience in insurance, financial services and/or relevant direct customer service and/or sales experience
• Ability to prioritize and multi-task, including navigating through multiple business applications

What sets you apart:

• US military experience through military service or a military spouse/domestic partner
• Prior experience in a fast-paced contact center environment

Compensation range: The hiring range for this position is: $7,529 - 50,029.

Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location.

Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors.

The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job.

Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals.

For more details on our outstanding benefits, visit our benefits page on USAAjobs.com

Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting.

USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Description
About the Role
We are seeking a Help Desk Representative to join our Small Business Insurance Help Desk Team. This role provides first-level technical assistance and customer service support to both internal and external clients. The ideal candidate will be customer-focused, detail-oriented, and skilled at handling inquiries in a fast-paced environment.
Key Responsibilities
+ Provide timely and professional customer service to inbound calls in an automated call delivery environment.
+ Manage multiple requests, including phone and email, ensuring responses within a 12-business-hour turnaround.
+ Own customer inquiries and complaints, working toward efficient and accurate resolution to meet First Level Resolution standards.
+ Coordinate with business partners to ensure complete end-to-end service for customers.
+ Navigate multiple systems and applications to research, analyze, and resolve inquiries.
+ Maintain compliance with corporate policies, regulatory standards, SOX, and internal business processes.
+ Demonstrate knowledge of small commercial insurance principles and products.
+ Support other teams and handle process transactions as business priorities shift.
+ Accurately enter and track data while maintaining performance standards in a fast-paced environment.
+ Complete other duties and assignments as required.
Requirements
Required Skills & Qualifications
+ Strong customer service skills, including clear verbal and written communication.
+ Call center or customer service experience preferred.
+ Proven ability to manage multiple priorities under strict deadlines.
+ Excellent organizational, collaboration, and interpersonal skills.
+ Strong critical thinking and analytical skills for issue triage.
+ Proficiency in MS Word and Excel; ServiceNow experience preferred.
+ Ability to work both independently and in a team environment.
+ Demonstrated commitment to team and departmental goals.
+ Flexibility to accommodate schedule changes and overtime needs.
Education & Experience
+ College-level education preferred (or equivalent relevant experience).
+ Commercial insurance experience preferred but not required.
+ Prior remote/work-from-home experience with troubleshooting skills (VPN, desktop setup, connectivity).
+ General computer and program knowledge required to support troubleshooting tasks.
Technology Doesn't Change the World, People Do.®
Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.
Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app ( and get 1-tap apply, notifications of AI-matched jobs, and much more.
All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.
© 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking "Apply Now," you're agreeing to Robert Half's Terms of Use ( .

Description - Provide onsite Deskside support to Users with operational and technical support and to meet specified SLAs
- Participate in day-to-day operations and ensure Service Level Agreement/ Service Level Objectives are met.
- Manage queues of L1, escalate occurring issues to global IT Teams.
- Resolve and install any software related requests / incidents.
- Resolve incidents and requests associated with EUS equipment.
- Support Users in connecting or attempting to connect to corporate network and assist in the coordination and completion of accessing LAN, print, and file services; connection to WAN; and accessing appropriate LAN segments.
- Install, upgrade and repair EUS equipment (desktops, laptops, monitors, and associated peripherals)
- Inventory Management / Break-fix and liaising with Vendors
- Cell phone issuance / collection / liaising with carrier and vendor to address hardware related issues.
- Imaging laptops and distributions.
- Control all Assets and record allocation on daily basis.
- Manages Joiners / Leavers co-ordination, hardware dispatch, collection and tagging the H/W etc.
- Support ASM Badge management system
- Implement and support solutions to ensure systems and processes align with the Global IT strategy
- Support Authorized Users in connecting or attempting to connect to corporate network and assist in the coordination and completion of accessing LAN, print, and file services; connection to WAN; and accessing appropriate LAN segments
- Provide network printers and scanner network connectivity, including providing network support for device configuration, for IP addressing, and direct TCP/IP output
- Manage MPS vendor and liaise any Provide warranty and break/fix support for networked MFPs.
- Provide VIP support for equipment including desktop devices, mobile devices, display screens, video systems, docking stations, communication devices, direct attached printers, local printers, scanners, wireless networking, etc
- Communicate technical information to L1 and Onsite EUS teams.
Job Requirements:
- At least 5~8 years' experience in an Enterprise-Wide IT support organization
- User deskside and remote support
- Hands on Experience with PC's and Laptops, Sound knowledge of imaging tools.
- Good knowledge on Windows PC, Active Directory, Office 365, Windows Servers, Cisco switches and WIFI, client VPN.
- Configuring hardware and applications
- Good at handling vendors.
- Excellent English verbal and written skills
- Experienced in global matrix organization.
- Knowledge and experience in Cloud Technology is an advantage
- Configuring mobile computing Requirements Android Development, Cisco Technologies, Citrix Technologies, Database, EO/IR systems, Active Directory, Apple Devices, Computer Hardware, Configuration Management, Deployments Technology Doesn't Change the World, People Do.®
Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.
Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app ( and get 1-tap apply, notifications of AI-matched jobs, and much more.
All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.
© 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking "Apply Now," you're agreeing to Robert Half's Terms of Use ( .

Analyst I - Help Desk
Chandler, Arizona
**To proceed with your application, you must be at least 18 years of age.**
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At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day.
Being a Great Place to Work is core to how we drive Responsible Growth. This includes our commitment to being an inclusive workplace, attracting and developing exceptional talent, supporting our teammates' physical, emotional, and financial wellness, recognizing and rewarding performance, and how we make an impact in the communities we serve.
Bank of America is committed to an in-office culture with specific requirements for office-based attendance and which allows for an appropriate level of flexibility for our teammates and businesses based on role-specific considerations.
At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us!
**Job Description:**
This job is responsible for providing support to address and resolve technical issues and reduce impacts from unplanned events in the environment. Key responsibilities include interpreting, evaluating, troubleshooting, and resolving hardware and software issues by telephone or chat for a global workforce. Job expectations include analyzing situations and data to provide issue remediation, following standard practices and procedures while properly documenting in system of record to mitigate risks to service levels, and providing first call resolution and exceptional customer service.
**Responsibilities:**
+ Supports the resolution of the day-to-day common technology related incidents for the bank's global workforce
+ Categorizes, prioritizes, and resolves incidents and tickets using information from Knowledge Management System (KMS) repository to drive consistency in responses
+ Identifies, reports, and leverages analytics to assess outage impacts, ensuring proper escalation and handling of widespread outages
+ Maintains relevant incident and knowledge records and communicates with clients on progress towards service resolution and closure
+ Performs daily tasks and deliverables under direct supervision while adhering to the bank's standard practices and procedures
+ Meets individual performance metrics related to first call resolution, incident and call quality, and customer satisfaction
+ Supports strategies to improve service quality and call center performance
**Skills:**
+ Active Listening
+ Oral Communications
+ Production Support
+ Technical Troubleshooting
+ Written Communications
+ Attention to Detail
+ Critical Thinking
+ Customer and Client Focus
+ Issue Management
+ Problem Solving
+ Adaptability
+ Analytical Thinking
+ Emotional Intelligence
+ Research
**LOB Specific Job Description**
**Position Summary**
Providing first line support for the internal employees' resources via voice and chat channels as part of the 24*7 Global Service Desk. Partnering with our regional and international partners to deliver best in class client care.
The successful candidate should have excellent customer care skills with a desire to expand their skills and knowledge within IT. This is an onsite position currently working 4 days in office with 1 day working from home if meeting individual service levels and metrics with no performance issues once training is complete. Working in a fast-paced environment you will be required to effectively manage multiple live chats simultaneously with our internal customers while achieving our core metrics for operations and quality.
Role involves basic troubleshooting of Microsoft applications and proprietary systems via phone/chat. Chat channels provide technology support for up to 2 clients simultaneously.
Client Care is our top priority. The successful candidate will have attention to detail and be able to document tickets clearly for the 2nd line teams to fix - for when First Line resolution cannot be attained. Excellent communication and written skills are a necessity.
In-house technical training will be provided backed up with real time support from peers and subject matter experts.
**Minimum Years of Experience**
+ 1
**Required Qualifications**
+ Requires 1-3 years of experience
+ Excellent Client Care / Customer Service skills.
+ Work well as a team and build relationships to the global partners.
+ Excellent organizational skills, with the ability to prioritize workload.
+ Ability to multitask and maintain focus on all areas of responsibility concurrently.
+ Ability to consistently meet or exceed performance targets and goals correlated with customer service and call/chat handling.
+ Able to work in a fast-paced environment.
**Desired Qualifications**
+ Technology Call Center and or Customer Service experience.
+ Ability to utilize multiple resources to determine causes and resolutions of problems and incidents.
+ Hardware Support - Windows 10/11,
+ Software - MS Office suite, Office 365, SharePoint, Skype
+ Network - Citrix, VPN, Cisco AnyConnect
+ ITSM Remedy (not essential)
**Shift:**
1st shift (United States of America)
**Hours Per Week:**
40
Bank of America and its affiliates consider for employment and hire qualified candidates without regard to race, religious creed, religion, color, sex, sexual orientation, genetic information, gender, gender identity, gender expression, age, national origin, ancestry, citizenship, protected veteran or disability status or any factor prohibited by law, and as such affirms in policy and practice to support and promote the concept of equal employment opportunity, in accordance with all applicable federal, state, provincial and municipal laws. The company also prohibits discrimination on other bases such as medical condition, marital status or any other factor that is irrelevant to the performance of our teammates.
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