661 Customer Service Representatives jobs in Temple Hills

Job Description

About the Role: Fragomens Client Services Manager role gives you the opportunity to work with a smart, motivated, and diverse peer group. Our exclusive focus on immigration means you will work in an exciting, ever-changing, and challenging environment with people who are passionate about immigration. Working in a collegial, team-oriented environment, Fragomen Client Services Managers work with the industry's leading experts. Our firm commitment to quality and best practices is supported by technological innovation that benefits our clients and staff.

Client Services Managers have a consultative mindset and the desire to put the client first and consistently exceed expectations. As the leading global immigration services firm, our global program management model provides us with an advantage over our competitors by allowing us to provide a seamless and team-based approach to delivering exceptional service. We are looking for a strategic thinker who can not only manage people, projects, and programs; but who can meaningfully transform business intelligence, data, and knowledge into client solutions.

Our Client Services Manager job is a challenging and rewarding opportunity to provide solutions to a diverse client base, ranging from Fortune 500 clients to start-ups, while being a part of an industry leading team.

How will you make a difference as a Client Services Manager at Fragomen?

Client Service Delivery

• Manage overall client relationship, e.g. understanding their business and culture, facilitating communication, ensuring adherence to client timelines, protocols, and SLAs (Service Level Agreements), etc.
• Use a client-first mindset to drive the objectives of the clients business and immigration program.
• Proactively address client escalations, lead high touch calls, and provide accurate and relevant client reporting.
• Guide clients to continuously improve and optimize their immigration policies and programs.
• Identify opportunities for business process efficiencies.
• Facilitate communication and engagement between the client and practice teams.

Project Management, Strategy & Innovation

• Partner with clients to develop and execute legal strategies on a global level.
• Advise clients on strategic issues related to service delivery and immigration compliance and risks.
• Provide strategic guidance and analyses regarding business, hiring, mobility and workforce trends.
• Collaborate with clients and colleagues to launch innovative solutions to immigration challenges.
• Play an active and central role in the implementation and management of projects.
• Guide clients to continuously improve and optimize their immigration policies and programs.
• Leverage client data to provide valuable business insights and incorporate business intelligence and data analytics into business and operational solutions for clients.

Business Development & Account Growth

• Identify and develop business opportunities with new and existing clients.
• Participate in Business Development activities through networking and formal RFP (Request for Proposals) processes.
• Submit articles for publication and speak at internal and external events.

Training & Knowledge Management

• Deliver the Knowledge resources of the firm to develop training plans and presentations on global immigration trends, country-specific updates, compliance obligations, and immigration systems for internal practice teams and clients.
• Assist in developing training plans and presentations on global immigration trends, country-specific updates, compliance obligations, and immigration systems for internal practice teams and clients.
• Train new employees and directly or indirectly supervise staff, providing mentoring, coaching, and performance management.
• Ensure self and team follow documented firm standards and policy to mitigate risk and ensure regulatory, operational and client compliance (e.g., complete mandatory training such as Data Privacy, follow Client Protocols, etc.).

Leverage your valuable skills and experience to make an impact at Fragomen:

• MBA or JD preferred

• At least eight (8) years of experience in a senior level capacity with an immigration law firm, corporate immigration function, or consulting firm
• Management experience strongly preferred
• A client-service mindset and comfort working in a fast-paced environment
• High EQ and ability to translate complex subject matter into an actionable solution
• Ability to multi-task, spot issues, pay attention to detail, and exercise good judgment
• Excellent written and verbal communication skills, including the ability to proofread documents, draft fluent prose, and avoid grammatical mistakes without the aid of AI engines
• Experience using various computer systems, including MS Word and Excel
• Ability to inspire, motivate and lead direct reports and other members of the team

Benefits:

At Fragomen, we know that great people make a great organization. We value our people and offer employees a broad range of benefits which includes:

• 22 PTO days + Federal holidays
• Medical, Dental, and Vision plans + FSA & HSA Plans
• 401K plan, with company matching

Learn More About Fragomen:

Please take time to read About Us, explore the Meaningful and Impactful Work we do for our clients, and review the standard Benefits we offer. You can find all the material to the right of this page.

Compensation:

The salary range for this role takes into account many factors that are considered in making compensation decisions including but not limited to the individuals skills, experience, qualifications, work location, work arrangement, licensure and certifications, and applicable laws. It is not typical for an individual to be hired at the top end of the range for their role and compensation decisions are dependent on the factors noted.

A reasonable and good-faith estimate of the current salary range for individuals able to work a hybrid schedule in the office locally is:

You may also be eligible to take advantage of our benefits offering, 401K, and paid time off plans.

All offers and/or employment contracts are contingent upon the successful completion of the Firms pre-employment screening process. This process may include verifying the candidates identity, confirming legal authorization to work in the offered position's location, and conducting a comprehensive background check, where permitted by local regulations.

Job Description About the Role: Fragomen’s Client Services Manager role gives you the opportunity to work with a smart, motivated, and diverse peer group. Our exclusive focus on immigration means you will work in an exciting, ever-changing, and challenging environment with people who are passionate about immigration. Working in a collegial, team-oriented environment, Fragomen Client Services Managers work with the industry's leading experts. Our firm commitment to quality and best practices is supported by technological innovation that benefits our clients and staff. Client Services Managers have a consultative mindset and the desire to put the client first and consistently exceed expectations. As the leading global immigration services firm, our global program management model provides us with an advantage over our competitors by allowing us to provide a seamless and team-based approach to delivering exceptional service. We are looking for a strategic thinker who can not only manage people, projects, and programs; but who can meaningfully transform business intelligence, data, and knowledge into client solutions. Our Client Services Manager job is a challenging and rewarding opportunity to provide solutions to a diverse client base, ranging from Fortune 500 clients to start-ups, while being a part of an industry leading team. How will you make a difference as a Client Services Manager at Fragomen? Client Service Delivery Manage overall client relationship, e.g. understanding their business and culture, facilitating communication, ensuring adherence to client timelines, protocols, and SLAs (Service Level Agreements), etc. Use a client-first mindset to drive the objectives of the client’s business and immigration program. Proactively address client escalations, lead high touch calls, and provide accurate and relevant client reporting. Guide clients to continuously improve and optimize their immigration policies and programs. Identify opportunities for business process efficiencies. Facilitate communication and engagement between the client and practice teams. Project Management, Strategy & Innovation Partner with clients to develop and execute legal strategies on a global level. Advise clients on strategic issues related to service delivery and immigration compliance and risks. Provide strategic guidance and analyses regarding business, hiring, mobility and workforce trends. Collaborate with clients and colleagues to launch innovative solutions to immigration challenges. Play an active and central role in the implementation and management of projects. Guide clients to continuously improve and optimize their immigration policies and programs. Leverage client data to provide valuable business insights and incorporate business intelligence and data analytics into business and operational solutions for clients. Business Development & Account Growth Identify and develop business opportunities with new and existing clients. Participate in Business Development activities through networking and formal RFP (Request for Proposals) processes. Submit articles for publication and speak at internal and external events. Training & Knowledge Management Deliver the Knowledge resources of the firm to develop training plans and presentations on global immigration trends, country-specific updates, compliance obligations, and immigration systems for internal practice teams and clients. Assist in developing training plans and presentations on global immigration trends, country-specific updates, compliance obligations, and immigration systems for internal practice teams and clients. Train new employees and directly or indirectly supervise staff, providing mentoring, coaching, and performance management. Ensure self and team follow documented firm standards and policy to mitigate risk and ensure regulatory, operational and client compliance (e.g., complete mandatory training such as Data Privacy, follow Client Protocols, etc.). Leverage your valuable skills and experience to make an impact at Fragomen: MBA or JD preferred At least eight (8) years of experience in a senior level capacity with an immigration law firm, corporate immigration function, or consulting firm Management experience strongly preferred A client-service mindset and comfort working in a fast-paced environment High EQ and ability to translate complex subject matter into an actionable solution Ability to multi-task, spot issues, pay attention to detail, and exercise good judgment Excellent written and verbal communication skills, including the ability to proofread documents, draft fluent prose, and avoid grammatical mistakes without the aid of AI engines Experience using various computer systems, including MS Word and Excel Ability to inspire, motivate and lead direct reports and other members of the team Benefits: At Fragomen, we know that great people make a great organization. We value our people and offer employees a broad range of benefits which includes: 22 PTO days + Federal holidays Medical, Dental, and Vision plans + FSA & HSA Plans 401K plan, with company matching Learn More About Fragomen: Please take time to read About Us , explore the Meaningful and Impactful Work we do for our clients, and review the standard Benefits we offer. You can find all the material to the right of this page. Compensation: The salary range for this role takes into account many factors that are considered in making compensation decisions including but not limited to the individual’s skills, experience, qualifications, work location, work arrangement, licensure and certifications, and applicable laws. It is not typical for an individual to be hired at the top end of the range for their role and compensation decisions are dependent on the factors noted. A reasonable and good-faith estimate of the current salary range for individuals able to work a hybrid schedule in the office locally is: $109,000.00 - $125,000.00 You may also be eligible to take advantage of our benefits offering, 401K, and paid time off plans. All offers and/or employment contracts are contingent upon the successful completion of the Firm’s pre-employment screening process. This process may include verifying the candidate’s identity, confirming legal authorization to work in the offered position's location, and conducting a comprehensive background check, where permitted by local regulations. #J-18808-Ljbffr

Our dynamic and rapidly growing StructureCare team is seeking a detail oriented and self-starting Client Services Manager to service our Washington DC territory. StructureCare, headquartered in Lancaster, Pennsylvania is a premier engineering and restoration company working to protect infrastructure investments throughout the Mid-Atlantic. We believe in a strong connection between the engineering and implementation of a solution.

The successful candidate will possess the following qualifications:

• Bachelor's degree in Business Management/Administration, Engineering, Construction Management, or related field preferred.
• 3 or more years in a Sales or related role
• Excellent written and verbal communication skills
• Technical aptitude and strong problem-solving skills
• Working knowledge of the construction industry (preferred)
• Willingness to be flexible in a fast-paced work environment
• Driver's license and acceptable motor vehicle record required

• Acting as the single point of contact for all long-term customer relationships
• Monitoring and managing financial performance of all accounts within the assigned territory
• Accountability for client deliverables
• Communicating technical information and probable costs to key decision makers
• Developing and presenting maintenance and repair solutions to clients based on budgetary allowances and inspection reports
• Project set up
• Developing proposals
• Engaging in collaborative problem solving and decision making

• Competitive Salary: $80,000-$5,000 / year

• Car Allowance: 400.00 / month

• Work Site Location: Landover, MD

• Comprehensive Benefits: Medical, dental, and vision insurance plans, 401(k) with employer matching contributions, paid time off (PTO) policy, paid holidays, disability coverage, and life insurance options.

• Career Growth: Career growth opportunities at GardaWorld

• Travel: Travel expectations vary by branch, with daily visits to client sites within the market.

• Supervise the day-to-day security service provided to the facilities and ensure service is of the highest standards

• Develop and maintain effective relationships with clients and employees and serve as the liaison between GardaWorld, our clients, and our assigned staff

• Meet regularly with clients to address problems and offer solutions, provide status updates, communicate needs, and ensure contract compliance and complete customer satisfaction

• Participate in the recruitment, selection, orientation, training, and continual development of staff assigned to the accounts

• Routinely visit and inspect supervisors and security officers assigned to accounts within the business unit, including but not limited to reviewing reports, providing training & guidance, evaluating proficiency ensuring compliance to contract specifications as well as GardaWorld policy, providing assistance when necessary, and initiating corrective action as required

• Maintain thorough knowledge and understanding of post specifications, post orders, instructions, patrol areas, zones, emergency procedures, staffing requirements/priorities, client policies and procedures, and any other information necessary for the effective and efficient operation within the business unit

• Assist in the development and implementation of staffing schedules, budgets, payroll, and other reports

• Ensure 100% compliance with all federal, state and local regulations in assigned accounts.

• Ensure 100% compliance with all contracts and collective bargaining agreements in assigned accounts.

• Recommend new approaches, policies and procedures to effect continual improvements in efficiency of department and services performed.

• Ensure progressive discipline is followed on all corrective actions.

• A college degree in business or related field.

• Authorized to work in the United States

• Able to pass an extensive screening process

• Minimum 3 years management experience;

• Must have experience overseeing multiple sites

• Must have leadership experience

• Add additional qualifications as needed/required.

• Hands-on Approach

• Business Acumen

• Problem Solving

• Communication

• Consultation

• Cultural Awareness

• Leadership & Navigation

• Relationship Management

• Ethical Practice

• Resilience

• Results and people-oriented, balancing business considerations

• Process-driven mentality

• Highly organized

• Self-motivated with a high sense of urgency

• Stable, progressive work history

• Excellent communication skills

• Acts with integrity

• Resilient and adaptable

• Competitive spirit

• Ability to develop relationships at all levels

• Willingness to get involved in all aspects of the business

Description Client Services Manager (Greater Washington Region/Remote Eligible) NJI is a wildly creative and strategically disciplined agency with offices in London, Washington, D.C. and Singapore. We work seamlessly across teams and time zones to align and deliver for our clients. NJI has U.S. team members located coast to coast as part of our HQ/US team based in Washington, D.C. The right candidate for this position is located within the greater Washington, D.C. region and has the ability to visit in person with clients at their offices or at NJI’s Alexandria, Virginia office as needed. NJI does maintain a hybrid/remote work policy for all offices. We are looking for an emerging leader to join our U.S. team. In this role within NJI’s Client Services team, you will report directly to an Account Director and support a dynamic, global client portfolio. This individual has agency experience working on multi-faceted accounts with complex ideas and deliverables. Your key focus will be driving projects forward, streamlining processes, and ensuring successful outcomes on a day-to-day basis. The ideal candidate understands that honed intuition sets great team members apart. By demonstrating a level of EQ alongside their technical knowledge and project management skills, they embody a team-centric ethos of challenging the status quo, aiming to surprise and delight clients, and finding creative solutions to any challenge. Primary Responsibilities: Support and, when needed, lead business development, client initiatives, and project-based work, ensuring smooth cross-functional workflows. Serve as a strategic point of contact for clients, partners, and vendors, providing premium customer service and timely responsiveness. Collaboratively develop strategic plans, concepts, and actionable recommendations for assigned projects and clients. Communicate effectively – both verbally and in writing – to deliver insights on digital and creative strategies, along with other client-oriented tasks. Manage project timelines, budgets, and scopes, proactively addressing challenges, identifying solutions, and handling revisions. Support weekly portfolio team meetings, including agenda preparation, information gathering, note-taking, and action item follow-ups. Ensure alignment across internal teams by communicating project goals, deliverables, and updates. Contribute to ongoing improvements in project management processes. Utilize the ClickUp project management system for all portfolio-related tasks. Requirements: 2+ years of client-facing experience working at the crossroads of communications, design, and creative services. Must include previous account management experience at an agency. Must be able to work across a number of projects, workflows, and teams to respond to ever-changing client needs and deadlines. A proven track record of developing strategic plans to benefit the client. A sense of humor and a love of tacos, pandas, and the occasional dog. Diversity Commitment: Authenticity is the foundation of boundless creativity. Rooted in diverse life experiences, our team challenges the status quo through our work and culture every day. We are committed to sustaining and improving NJI's inclusive workplace by actively expanding the diversity of our team. We encourage people from underrepresented groups to apply. If you require accommodations or assistance during the application process, please contact We are unable to offer work visa sponsorship at this time. Cover Letter: We think of cover letters more in the old-fashioned pen pal sense. Putting pen to page to share your greatest thoughts and interests. So, keep the job summary and skills list in your resume and write something that personally expresses more about who you are and what draws you to NJI and this role. #J-18808-Ljbffr

4 days ago Be among the first 25 applicants Get AI-powered advice on this job and more exclusive features. Our dynamic and rapidly growing StructureCare team is seeking a detail oriented and self-starting Client Services Manager to service our MD, DC, VA territory. StructureCare, headquartered in Lancaster, Pennsylvania is a premier engineering and restoration company working to protect infrastructure investments throughout the Mid-Atlantic. We believe in a strong connection between the engineering and implementation of a solution. The successful candidate will possess the following qualifications: Bachelor’s degree in Business Management/Administration, Engineering, Construction Management, or related field preferred. 3 or more years in a Sales or related role Excellent written and verbal communication skills Technical aptitude and strong problem-solving skills Working knowledge of the construction industry (preferred) Willingness to be flexible in a fast-paced work environment Driver’s license and acceptable motor vehicle record required In this role you will be responsible for: Acting as the single point of contact for all long-term customer relationships Monitoring and managing financial performance of all accounts within the assigned territory Accountability for client deliverables Communicating technical information and probable costs to key decision makers Developing and presenting maintenance and repair solutions to clients based on budgetary allowances and inspection reports Project set up Developing proposals Engaging in collaborative problem solving and decision making All relationship-driven professionals with strong business acumen are encouraged to apply for this exciting opportunity with a growing company. We are looking for an experienced relationship builder who demonstrates empathy and trustworthiness Seniority level Seniority level Mid-Senior level Employment type Employment type Full-time Job function Job function Sales and Business Development Industries Civil Engineering and Construction Referrals increase your chances of interviewing at StructureCare by 2x Inferred from the description for this job Medical insurance Vision insurance 401(k) Get notified about new Client Services Manager jobs in Washington, DC . Washington, DC $75,000.00-$0,000.00 3 days ago Manager, Customer Success, Consumables, Household Essentials Customer Success Manager - Public Sector Customer Success Manager - Public Sector District of Columbia, United States 13 hours ago Director, Private Wealth Client Services Customer Success - Enterprise Engagement Manager Washington, DC 100,000.00- 130,000.00 1 week ago Customer Service Manager (CSM) - Northeast Nuclear Assistant Service Manager - Washington, DC Tysons Corner, VA 65,000.00- 75,000.00 2 weeks ago Senior Account Manager, Higher Education and Research District of Columbia, United States 1 week ago Hyattsville, MD 30,000.00- 60,000.00 2 years ago Arlington, VA 62,905.00- 104,650.00 1 week ago We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI. #J-18808-Ljbffr

Our dynamic and rapidly growing StructureCare team is seeking a detail oriented and self-starting Client Services Manager to service our Washington DC territory. StructureCare, headquartered in Lancaster, Pennsylvania is a premier engineering and restoration company working to protect infrastructure investments throughout the Mid-Atlantic. We believe in a strong connection between the engineering and implementation of a solution. The successful candidate will possess the following qualifications: Bachelor’s degree in Business Management/Administration, Engineering, Construction Management, or related field preferred. 3 or more years in a Sales or related role Excellent written and verbal communication skills Technical aptitude and strong problem-solving skills Working knowledge of the construction industry (preferred) Willingness to be flexible in a fast-paced work environment Driver’s license and acceptable motor vehicle record required In this role you will be responsible for: Acting as the single point of contact for all long-term customer relationships Monitoring and managing financial performance of all accounts within the assigned territory Accountability for client deliverables Communicating technical information and probable costs to key decision makers Developing and presenting maintenance and repair solutions to clients based on budgetary allowances and inspection reports Project set up Developing proposals Engaging in collaborative problem solving and decision making All relationship-driven professionals with strong business acumen are encouraged to apply for this exciting opportunity with a growing company. We are looking for an experienced relationship builder who demonstrates empathy and trustworthiness. #LI-BC1 #J-18808-Ljbffr

Get AI-powered advice on this job and more exclusive features.

This range is provided by Jones Networking. Your actual pay will be based on your skills and experience talk with your recruiter to learn more.

$47,000.00/yr - $7,000.00/yr

Position Title: Client Services Specialist

Department: Conferences and Events

Industry: Legal / Law Firm

Reports To: Client Services Manager

Location: Washington, DC - OnSite

Status: Full Time, Direct Hire

Schedule: Monday-Friday, 10:30am-7:00pm

Jones Networking is recruiting for a Client Services Specialist to join the Washington, DC office of an international Law Firm. This opportunity offers career growth in a fast-paced environment. The Firm offers competitive salary, excellent benefits, including; medical, dental, vision, flexible spending account, life insurance, generous parental leave and PTO plan, retirement plan, transportation benefits, wellness programs, education scholarship opportunities, and more.

Client Services Specialist Position Summary:

- Provide high quality service to lawyers, clients, staff, and visitors who require conference center services.

- Ensure the accurate and timely communication to and from lawyers, clients, staff, and visitors and those departments involved in providing service to the conference center.

- Answer, screen, and direct lawyers, clients, staff, and visitors to appropriate destinations.

- Maintain a concierge style level of service in the Conference Center to assist with lawyer, staff, client, and visitor needs.

- Schedule meeting and conference rooms including coordinating catering, room setup, and equipment needs with other departments that provide service to the conference center.

- Work closely with conference room requestors to achieve the required core pieces of data necessary for each reservation.

- Track, change, and coordinate visitor offices.

- Assist lawyers, clients, staff, and visitors with requests for special arrangements or services, including transportation, restaurants, travel, and lodging.

- Assist lawyers, staff, and visitors with basic technology and audio-visual equipment such as laptops, telephones, and lighting as necessary for presentations, etc.

Client Services Specialist Qualifications Summary:

- Bachelor's Degree required.

- Strong client services background, with emphasis on organization, initiative, and attention to detail.

- Excellent time management and multi-tasking skills.

- Excellent verbal and written communication skills with emphasis on exceptional interpersonal communication skills.

- Prior front desk experience in a professional and/or law firm environment is a plus.

- Ability to coordinate with co-workers, and other departments that provide service to the conference center.

Please visit jonesnet.com for a full list of career opportunities presented by Jones Networking.

• Seniority level Entry level

• Employment type Full-time

• Job function Customer Service, Administrative, and Legal
• Industries Law Practice and Legal Services

Referrals increase your chances of interviewing at Jones Networking by 2x

Vision insurance

401(k)

Paid maternity leave

Paid paternity leave

Disability insurance

Medical insurance

Get notified about new Client Services Representative jobs in Washington, DC .

Montgomery County, MD 60,000.00- 85,000.00 1 week ago

District of Columbia, United States 1 month ago

Were unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.

We are looking to fill an immediate need for a Client Services Associate to join our dynamic team. This position favors individuals who have exceptional people skills and a passion for customer service. No prior experience is required; we provide you with ongoing training to keep you up to date with the latest trends & give you the best opportunity to grow your career!As a Client Services Associate, your role will be vital in creating and sustaining positive relationships with our clients while delivering extraordinary customer service. This role offers a hands-on approach that specializes in customized consumer interactions to drive our client base and overall satisfaction!Responsibilities of the Client Services Associate:Deliver exceptional customer service by assessing customer needs with a professional and positive attitudeBuild and maintain client accounts by fostering lasting relationships through direct engagementsReviewing customer interactions with management and contributing to any feedback for improving customer service experiencesStay knowledgeable about all non-profit goals to confidently address client questionsParticipate in cross-departmental training to shine as a Client Services Associate and reveal serious advancement opportunitiesWhat We Offer as a Client Services Associate:Extensive and ongoing one-on-one training designed for Client Services AssociatesOpportunities for community and charity involvementFlexible scheduling for a balanced life between work & lifeEducational & informative meetings with senior team members to enhance your customer service skillsTransparent career paths based on performanceQualifications of a Client Services Associate:High school diploma or experience relevant to a Client Services Associate roleA positive attitude and the ability to adapt to work with diverse people and teamsStrong teamwork skills and a commitment to helping clients succeedBackground in retail, restaurant, sales, or related fields is a plusA drive for leadership and a willingness to grow within the companyIf you're ready to start a rewarding career as a Client Services Associate and have a passion for customer service, we are here for you! Apply today and take the first step in an exciting journey of growth and opportunity!