Help Desk Technician

33313 Sunrise, Florida Robert Half

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Description
We are seeking a skilled and customer-focused Service Desk Technician to join our IT support team. The ideal candidate will have experience in remote troubleshooting, Windows 11, Azure AD, and Entra. The Service Desk Technician will be responsible for providing technical assistance and support to end-users, ensuring timely resolution of issues and maintaining high levels of customer satisfaction.
Key Responsibilities:
+ Provide remote troubleshooting and technical support to end-users for hardware, software, and network issues.
+ Assist users with Windows 11 installation, configuration, and maintenance.
+ Manage and support user accounts and access through Azure Active Directory (Azure AD).
+ Utilize Entra for identity and access management tasks.
+ Respond to service desk tickets, emails, and calls promptly and professionally.
+ Document issues, resolutions, and maintain accurate records of support activities.
+ Collaborate with other IT team members to resolve complex issues and improve service delivery.
+ Educate end-users on best practices for utilizing IT resources and tools.
+ Maintain up-to-date knowledge of emerging technologies and best practices in IT support.
Requirements
+ Proven experience as a Service Desk Technician or similar role.
+ Strong knowledge of remote troubleshooting techniques and tools.
+ Proficiency in Windows 11 installation, configuration, and troubleshooting.
+ Experience with Azure Active Directory (Azure AD) for user account management.
+ Familiarity with Entra for identity and access management.
+ Excellent problem-solving skills and attention to detail.
+ Strong communication and customer service skills.
+ Ability to work independently and as part of a team.
+ Relevant certifications (e.g., Microsoft Certified: Modern Desktop Administrator Associate) are a plus.
Technology Doesn't Change the World, People Do.®
Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.
Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app ( and get 1-tap apply, notifications of AI-matched jobs, and much more.
All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.
© 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking "Apply Now," you're agreeing to Robert Half's Terms of Use ( .
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Associate Service Management Specialist - Help Desk - FT - Days - DIO

Hollywood, Florida Memorial Healthcare System

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Job Description

Location:

Miramar, Florida

At Memorial, we are dedicated to improving the health, well-being and, most of all, quality of life for the people entrusted to our care. An unwavering commitment to our service vision is what makes the difference. It is the foundation of The Memorial Experience.

Summary:

This position is responsible for providing first level support to employees, vendors, patients, physicians and their office staff regarding basic application, hardware and service/network requests. This includes providing technical assistance to computer users and answering questions or resolving computer problems for clients in person or electronically. May provide assistance concerning the use of computer hardware and software, including printing, installation, processing, electronic mail, and operating systems.

Responsibilities:

References problem management database and service desk systems to provide well-informed solutions on routine issues.Provides end-user desktop training and minor hardware/peripheral repair as appropriate in order to assist with problem resolution.Promptly escalates more complex technology issues to higher level technical support or management to ensure timely resolution.Uses company ticketing system to track ongoing issues.Documents, resolves and closes customer issues according to existing service level guidelines, policies, and procedures.Enters support requests into ticketing system to ensure proper resolution, tracking, and follow-up.Engages with customers remotely in order to determine nature and scope of the customer's issue and take appropriate action.Provides real-time support to employees, vendors, patients, physicians and their office staff, related to computer/hardware and systems, typically resolving less complex problems immediately.

Competencies:

ACCOUNTABILITY, CUSTOMER SERVICE, CUSTOMER SERVICE (2), EFFECTIVE COMMUNICATION, IT CUSTOMER SUPPORT, RESPONDING TO CHANGE, STANDARDS OF BEHAVIOR, TEAM WORK, TECHNICAL KNOWLEDGE

Education and Certification Requirements:

High School Diploma or Equivalent (Required)

Additional Job Information:

Complexity of Work: Requires critical thinking skills, decisive judgment and the ability to work with minimal supervision. Must be able to work in a stressful, fast-paced environment and take appropriate action.Required Work Experience: Minimum one (1) year of IT experience required preferably in help desk, service desk, or call center setting.Other Information: Customer service-related experience preferred.

Working Conditions and Physical Requirements:

  • Bending and Stooping = 60%
  • Climbing = 60%
  • Keyboard Entry = 60%
  • Kneeling = 60%
  • Lifting/Carrying Patients 35 Pounds or Greater = 20%
  • Lifting or Carrying 0 - 25 lbs Non-Patient = 60%
  • Lifting or Carrying 2501 lbs - 75 lbs Non-Patient = 60%
  • Lifting or Carrying > 75 lbs Non-Patient = 20%
  • Pushing or Pulling 0 - 25 lbs Non-Patient = 60%
  • Pushing or Pulling 26 - 75 lbs Non-Patient = 60%
  • Pushing or Pulling > 75 lbs Non-Patient = 20%
  • Reaching = 60%
  • Repetitive Movement Foot/Leg = 20%
  • Repetitive Movement Hand/Arm = 20%
  • Running = 0%
  • Sitting = 60%
  • Squatting = 60%
  • Standing = 60%
  • Walking = 60%
  • Audible Speech = 60%
  • Hearing Acuity = 60%
  • Smelling Acuity = 0%
  • Taste Discrimination = 0%
  • Depth Perception = 60%
  • Distinguish Color = 60%
  • Seeing - Far = 40%
  • Seeing - Near = 60%
  • Bio hazardous Waste = 20%
  • Biological Hazards - Respiratory = 20%
  • Biological Hazards - Skin or Ingestion = 20%
  • Blood and/or Bodily Fluids = 20%
  • Communicable Diseases and/or Pathogens = 20%
  • Asbestos = 0%
  • Cytotoxic Chemicals = 0%
  • Dust = 60%
  • Gas/Vapors/Fumes = 20%
  • Hazardous Chemicals = 20%
  • Hazardous Medication = 0%
  • Latex = 0%
  • Computer Monitor = 60%
  • Domestic Animals = 0%
  • Extreme Heat/Cold = 0%
  • Fire Risk = 20%
  • Hazardous Noise = 20%
  • Heating Devices = 0%
  • Hypoxia = 0%
  • Laser/High Intensity Lights = 0%
  • Magnetic Fields = 0%
  • Moving Mechanical Parts = 40%
  • Needles/Sharp Objects = 40%
  • Potential Electric Shock = 40%
  • Potential for Physical Assault = 20%
  • Radiation = 20%
  • Sudden Decompression During Flights = 0%
  • Unprotected Heights = 0%
  • Wet or Slippery Surfaces = 40%

Shift:

Primarily for office workers - not eligible for shift differential

Disclaimer: This job description is not intended, nor should it be construed to be an exhaustive list of all responsibilities, skills, efforts or working conditions associated with the job. It is intended to indicate the general nature and level of work performed by employees within this classification. Wages shown on independent job boards reflect market averages, not specific to any employer. We encourage candidates to talk to their Memorial Healthcare System recruiter to discuss actual pay rates, during the hiring process. Memorial Healthcare System is proud to be an equal opportunity employer committed to workplace diversity. Memorial Healthcare System recruits, hires and promotes qualified candidates for employment opportunities without regard to race, color, age, religion, gender, gender identity or expression, sexual orientation, national origin, veteran status, disability, genetic information, or any factor prohibited by law. We are proud to offer Veterans Preference to former military, reservists and military spouses (including widows and widowers). You must indicate your status on your application to take advantage of this program. Employment is subject to post offer, pre-placement assessment, including drug testing. If you need reasonable accommodation during the application process, please call (M-F, 8am-5pm) or email Memorial Healthcare System

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Call Center Representative

33024 Tamarac, Florida Integrated Home

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Job Description

Who we are:

IHCS provides an Integrated Delivery System in the home setting, which includes, DME, Respiratory, Home Health and Home Infusion services. IHCS has a select network of Medicare and/or Medicaid Certified and Accredited providers to respond to the needs of our patients - 24/7. We operate with the sole intent of providing the highest quality in-home care services that improve and enhance the daily living for our patients, where our patients are #1

Our delivery model is trusted by national Managed Care Organizations (MCOs), physicians and patients, positioned with over two decades of expertise as the market leader in value-based Home Health, Durable Medical Equipment, and Home Infusion Services. We currently serve over 2 million lives throughout the nation and the Commonwealth of Puerto Rico.

Join our team as we strive for excellence through teamwork delivering high quality care to our patients through Exceptional Customer Service, Proven Outcomes, and Seamless Care.

  • Medical, Vision, Dental, Short- and Long-term insurance
  • 6+ Days of Holidays Pay
  • 12+ days of PTO
  • Employer paid life insurance
  • 401K with employer contribution
  • Wellness program with reward incentives
  • Employee recognition and reward programs
  • Comprehensive paid training program
What will you be doing:

As a customer service call agent, you will handle outbound telephonic calls ensuring positive patient experiences; liaison between our company and our patients; verify patient information, troubleshoots equipment to resolve patient's issues, provide delivery information, responds to health plan inquiries, process re-fill requests, escalate unresolved issues, complete and process any pending orders. The incumbent will take ownership for effectively solving customer issues, complaints and inquiries; keeping customer satisfaction at the core of every decision and behavior.

What will you come with:
  • 1-2 years of customer service support experience with the healthcare industry, Home Health Services preferred
  • Effective verbal and written communication skills.
  • Ability to use various computer programs and applications, IE EMR/EHR
  • Ability to self-motivate and work independently.
  • Customer focus and adaptability to different personality types
  • Ability to multi-task, set priorities and manage time effectively
  • Bilingual Spanish required

Join our team as we strive for excellence through teamwork, where our patients are #1!

IHCS is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Equal Opportunity Employer

This employer is required to notify all applicants of their rights pursuant to federal employment laws.
For further information, please review the Know Your Rights notice from the Department of Labor.
recblid 5dvs63e607h86nth3joa7reavjb443
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Call Center Representative

33336 Fort Lauderdale, Florida Randstad

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Job Description

Randstad - (Call Center Representative) As a Call Center Representative at Randstad, you'll: Handle a high volume of inbound and outbound customer service calls; Enter conversations into a database; Get detailed information from customers to understand how you can assist them.Hiring Immediately >>

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NUTRITION ASSOCIATE - CALL CENTER

33336 Fort Lauderdale, Florida Trinity Health

Posted 3 days ago

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Job Description

Employment Type:

Full time

Shift:

Evening Shift

Description:

A member of Trinity Health, one of the largest multi-institutional Catholic health care delivery systems in the nation, Fort Lauderdale-based Holy Cross Hospital, dba Holy Cross Health, is a full-service, not-for-profit, Catholic, teaching hospital operating in the spirit of the Sisters of Mercy. We are the only not-for-profit Catholic hospital in Broward and Palm Beach counties.

Through strategic collaborations and a commitment to being a person-centered, transforming, healing presence, the 557-bed hospital offers progressive inpatient, outpatient and community outreach services and clinical research trials to serve as our community’s trusted health partner for life.

• We are committed to providing compassionate and holistic person-centered care.

• Comprehensive benefits that start on your first day of work

• Retirement savings program with employer matching

This is a full-time operator position. This position takes patient meal orders in the call center, serves patients their meals, picks up soiled trays, and washes dishes. The hours needed are 11 am-7:30 pm, five days a week, with rotating weekends. This candidate must be computer-literate.

• Primary responsibility assisting patients in the nutrition services call center, taking patient orders over the phone and responding to patient or customer inquiries.

• When needed, may assist the kitchen working on the patient tray line, assembling, retrieving and cleaning patient trays, deliver carts to the correct floor and patients, assist patients with their order.

• May assist in other areas of the kitchen, such as the dish room, and restocking food and beverages.

• Attends all allergy and foodborne illness in-service training.

• Complies with all Trinity Health policies and procedures.

Position Highlights and Benefits:

• $1,000 Sign-on-bonus

• Day 1 benefits, no waiting period! Comprehensive benefit packages available including medical, dental, vision, paid time off and 403B

• Colleague Referral Program to earn cash and prizes

• Unlimited career growth opportunities

• Trinity Health offers DailyPay - if you’re hired as an eligible colleague, you’ll be able to see how much you’ve made every day and transfer your money any time before payday

Minimum Requirements:

  • Prior customer-service and food handling experience preferred.

  • Excellent customer-service skills and ability to be patient, respectful and compassionate to patients.

  • Must have basic computer knowledge.

  • Basic knowledge related to hospital diets.

  • Comfortable cleaning trays, assisting in the dish room.

  • Previous healthcare or nutrition experience preferred.

  • Able to perform well in high functioning kitchen.

Our Commitment

Rooted in our Mission and Core Values, we honor the dignity of every person and recognize the unique perspectives, experiences, and talents each colleague brings. By finding common ground and embracing our differences, we grow stronger together and deliver more compassionate, person-centered care. We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other status protected by federal, state, or local law.

Our Commitment to Diversity and Inclusion

Trinity Health is a family of 115,000 colleagues and nearly 26,000 physicians and clinicians across 25 states. Because we serve diverse populations, our colleagues are trained to recognize the cultural beliefs, values, traditions, language preferences, and health practices of the communities that we serve and to apply that knowledge to produce positive health outcomes. We also recognize that each of us has a different way of thinking and perceiving our world and that these differences often lead to innovative solutions.

Our dedication to diversity includes a unified workforce (through training and education, recruitment, retention, and development), commitment and accountability, communication, community partnerships, and supplier diversity.

EOE including disability/veteran

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NUTRITION ASSOCIATE - CALL CENTER

33313 Sunrise, Florida Trinity Health

Posted 2 days ago

Job Viewed

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Job Description

**Employment Type:**
Full time
**Shift:**
Evening Shift
**Description:**
A member of Trinity Health, one of the largest multi-institutional Catholic health care delivery systems in the nation, Fort Lauderdale-based Holy Cross Hospital, dba Holy Cross Health, is a full-service, not-for-profit, Catholic, teaching hospital operating in the spirit of the Sisters of Mercy. We are the only not-for-profit Catholic hospital in Broward and Palm Beach counties.
Through strategic collaborations and a commitment to being a person-centered, transforming, healing presence, the 557-bed hospital offers progressive inpatient, outpatient and community outreach services and clinical research trials to serve as our community's trusted health partner for life.
- We are committed to providing compassionate and holistic person-centered care.
- Comprehensive benefits that start on your first day of work
- Retirement savings program with employer matching
This is a full-time operator position. This position takes patient meal orders in the call center, serves patients their meals, picks up soiled trays, and washes dishes. The hours needed are 11 am-7:30 pm, five days a week, with rotating weekends. This candidate must be computer-literate.
- Primary responsibility assisting patients in the nutrition services call center, taking patient orders over the phone and responding to patient or customer inquiries.
- When needed, may assist the kitchen working on the patient tray line, assembling, retrieving and cleaning patient trays, deliver carts to the correct floor and patients, assist patients with their order.
- May assist in other areas of the kitchen, such as the dish room, and restocking food and beverages.
- Attends all allergy and foodborne illness in-service training.
- Complies with all Trinity Health policies and procedures.
Position Highlights and Benefits:
- $1,000 Sign-on-bonus
- Day 1 benefits, no waiting period! Comprehensive benefit packages available including medical, dental, vision, paid time off and 403B
- Colleague Referral Program to earn cash and prizes
- Unlimited career growth opportunities
- Trinity Health offers DailyPay - if you're hired as an eligible colleague, you'll be able to see how much you've made every day and transfer your money any time before payday
**Minimum Requirements:**
+ Prior customer-service and food handling experience preferred.
+ Excellent customer-service skills and ability to be patient, respectful and compassionate to patients.
+ Must have basic computer knowledge.
+ Basic knowledge related to hospital diets.
+ Comfortable cleaning trays, assisting in the dish room.
+ Previous healthcare or nutrition experience preferred.
+ Able to perform well in high functioning kitchen.
**Our Commitment**
Rooted in our Mission and Core Values, we honor the dignity of every person and recognize the unique perspectives, experiences, and talents each colleague brings. By finding common ground and embracing our differences, we grow stronger together and deliver more compassionate, person-centered care. We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other status protected by federal, state, or local law.
Our Commitment to Diversity and Inclusion
Trinity Health is a family of 115,000 colleagues and nearly 26,000 physicians and clinicians across 25 states. Because we serve diverse populations, our colleagues are trained to recognize the cultural beliefs, values, traditions, language preferences, and health practices of the communities that we serve and to apply that knowledge to produce positive health outcomes. We also recognize that each of us has a different way of thinking and perceiving our world and that these differences often lead to innovative solutions.
Our dedication to diversity includes a unified workforce (through training and education, recruitment, retention, and development), commitment and accountability, communication, community partnerships, and supplier diversity.
EOE including disability/veteran
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