145 Customer Service Representatives jobs in Winder
Healthcare Call Center Representative
Posted 7 days ago
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Job Description
We are seeking a compassionate and customer-focused Health Call Center Representative to support patients and clients by handling inquiries, scheduling appointments, and providing accurate health-related information. This role requires excellent communication skills, empathy, and the ability to manage calls efficiently while maintaining confidentiality and professionalism.
Key Responsibilities:
• Answer inbound calls and respond to patient or client inquiries in a timely, courteous manner.
• Schedule, confirm, and update medical appointments.
• Provide accurate information regarding healthcare services, policies, and procedures.
• Maintain detailed records of calls, interactions, and follow-up actions.
• Handle sensitive health-related information with confidentiality and compliance to regulations (e.g., HIPAA).
• Escalate complex issues to the appropriate department or supervisor when necessary.
Requirements:
• Previous experience in a call center, healthcare, or customer service role preferred.
• Strong communication, listening, and problem-solving skills.
• Ability to remain calm and empathetic when assisting patients.
• Familiarity with healthcare systems, medical terminology, or EMR/EHR software is a plus.
• High attention to detail and ability to multitask in a fast-paced environment.
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