76,844 Customer Service Roles jobs in the United States

We are searching for a polite, professional call center representative to work closely with other team members to provide outstanding service to our customers by answering questions, handling complaints, and troubleshooting problems with our products and services. The call center representative may handle a high volume of inbound or outbound calls or both and should seek to create a positive experience for each caller. They will listen to clients to understand the reason for their call, address all questions or complaints, and provide an accurate and efficient response.

• Answering or making calls to clients to learn about and address their needs, complaints, or other issues with products or services.
• Responding efficiently and accurately to callers, explaining possible solutions, and ensuring that clients feel supported and valued.
• Engaging in active listening with callers, confirming or clarifying information and diffusing angry clients, as needed.
• Building lasting relationships with clients and other call center team members based on trust and reliability.
• Utilizing software, databases, scripts, and tools appropriately.
• Understanding and striving to meet or exceed call center metrics while providing excellent consistent customer service.
• Making sales or recommendations for products or services that may better suit client needs.
• Taking part in training and other learning opportunities to expand knowledge of company and position.
• Adhering to all company policies and procedures.

• High school diploma or equivalent.
• More education or experience may be preferred.
• Exceptional customer service, active listening, and verbal and written communication skills, professional phone voice.
• Understanding of company products, services, and policies.
• Proficiency with computers, especially with CRM software, and strong typing skills.
• Ability to ask prying questions and diffuse tense situations.
• Strong time management and decision making skills.
• Adaptability and accountability.
• Fluency in multiple languages may be desired.

Call center representatives are responsible for managing inbound and outbound calls, addressing customer inquiries, providing information about products or services, and resolving complaints. They also document conversations and may upsell products when appropriate

1. Customer Support
   • Answer incoming calls, emails, or chats.
   • Resolve customer inquiries, issues, and complaints efficiently.
   • Provide product or service information.
2. Problem Resolution
   • Troubleshoot technical or service issues.
   • Escalate unresolved problems to supervisors or relevant departments.
3. Sales & Upselling
   • Promote products or services during customer interactions.
   • Close sales and process transactions when required.
4. Record Keeping
   • Log customer interactions, feedback, and transactions accurately.
   • Update customer records in the system.
5. Follow-Up
   • Conduct follow-up calls or emails to ensure customer satisfaction.
   • Confirm issue resolution.
6. Team Collaboration
   • Work with other departments to solve customer concerns.
   • Attend team meetings and training sessions.
7. Compliance
   • Adhere to company policies, scripts, and quality standards.
   • Maintain confidentiality of customer information.

• High School Diploma or equivalent (GED) required
• 1+ years of customer service, retail, or call center experience preferred
• Experience using CRM software (e.g., Salesforce, Zendesk)

• Strong verbal and written English communication skills
• Excellent active listening and problem-solving abilities
• Strong multitasking skills with attention to detail
• Typing speed of at least 35–45 words per minute

• Office-based or remote (depending on company setup).
• May involve prolonged periods of sitting and typing.
• Repetitive tasks requiring focus and attention to detail.

We are seeking a dedicated and customer-focused Call Center Representative to handle inbound and/or outbound calls, provide product and service information, resolve customer issues, and ensure customer satisfaction. The ideal candidate is an excellent communicator with strong problem-solving skills and a commitment to delivering high-quality service.

• Answer incoming calls and respond to customer inquiries in a professional manner.
• Handle and resolve customer complaints with efficiency and empathy.
• Provide detailed information about products, services, and policies.
• Document customer interactions and update records in the system.
• Escalate complex issues to the appropriate departments when necessary.
• Follow up with customers to ensure issues are resolved to their satisfaction.
• Meet personal/team qualitative and quantitative targets (e.g., call volume, resolution rate, customer satisfaction).
• Maintain knowledge of current products, services, and promotions.
• Adhere to call center scripts, policies, and procedures.

• High school diploma or equivalent (some positions may prefer a college degree).
• Previous experience in a call center or customer service role preferred.
• Excellent verbal and written communication skills.
• Strong active listening and problem-solving abilities.
• Comfortable using computers, CRM systems, and call center equipment.
• Ability to multitask, prioritize, and manage time effectively.
• Patience, adaptability, and a positive attitude under pressure.

About the job Call Center

Call center needs 1 year medical insurance or medical office experience

Call center requires:

• MS Office
• 10-key by touch.
• medical insurance or medical office experience
• Excellent verbal and written communication skills.
• Ability to communicate clearly and confidently
  Ability to multi-task
  Ability to analyze new situations and apply problem-solving skills
  Ability to relate to the customer
  Ability to remain calm under pressure
  Ability to adapt to and incorporate new technologies
  Ability to learn from past mistakes (and Successes!)
  Ability to manage time effectively

• Responds to telephone inquiries and complaints using standard scripts and procedures.
• Gathers information, assesses customer needs, researches/resolves inquiries and logs customer calls.
• Provides clear and concise information about the status of a claim or Medicaid members
• Enrolls/un-enrolls clients, and if applicable everyone on the case by phone or paperwork with a provider.

Job Description

A Call Center Specialist is someone that possesses the talent for solving tough problems while focusing on delivering exceptional customer service. Being part of our team will involve you to constantly harness your multi-tasking and tech-savvy skills to resolve challenging customer issues including product-related issues, billing, selling products, service inquiries, scheduling appointments and more. The main job function will be spent on answering a high volume of customer calls, which will need to be addressed innovatively, with individualized solutions and a high level of customer satisfaction. The successful candidate will be able to elevate company standards, achieve sales goals and meet customers' expectations. To excel in this role, you will need excellent customer service skills, effective communication skills, sales oriented, enthusiastic, friendly and energetic with a genuine desire to provide outstanding service. We provide comprehensive training on company guidelines, policies, customer service and ample product knowledge.

Requirements

Job Qualifications:

• Comfortable in a fast paced and dynamic environment
• Exceptional relationship-building skills
• Must be very proficient in computer navigation, multi-tasking and working with several software programs at the same time
• Basic math functions such as addition, subtraction, multiplication, and division

• High School Diploma or GED

• Basic understanding of sales principles and customer service practices
• Customer service focus
• Solid communication and interpersonal skills
• Experience with high volume calls
• Proficient in Excel, MS Word, MS PowerPoint
• Maintain a presentable and well-dressed appearance

• Ensure high levels of customer satisfaction through excellent sales service
• Assess customers' needs and provide assistance and information on product features
• Remain knowledgeable on products offered and discuss available options
• Excellent written and oral communication skills
• Ability to multi-task, while being attentive to customers and remaining flexible to the needs of the business
• Team up with co-workers to ensure proper customer service
• Greeting customers with a positive demeanor

• Keeping the work environment neat and clean.
• Ability to work independently and in a team environment with minimal supervision
• Ability to organize and prioritize with strong attention to details
• Participating in periodic team meetings

• Other duties can and will arise and you should be prepared to take on these challenges openly.

About the job Call Center

Sr Call Center needs 6 months minimum experience in call center/dispatcher experience

Sr Call Center requires:

Must have a High School Diploma, or equivalent; six months minimum experience in call center/dispatcher experience

In lieu of an Associate degree without call center experience

Must be able to pass 27-30 wpm typing test.

Must be able to pass a customer service assessment

Must be able to successfully pass a criminal background check and drug test.

Sr Call Center duties:

Provide one-to-one telephone contact with consumers and providers.

Assist with password resets.

Accurately respond to incoming calls received by the call center.

Accurately document all interactions with consumers.

Properly forward calls to Call Center Leadership or other CT agencies per procedures.

Provide clear, complete, accurate and objective information based on full understanding of program requirements.

Log calls into call tracking system; note trends in consumer questions and concerns, report and recommend measures to improve customer service.

Work with consumers in difficult situations.

Handle and data enter complaints in accordance with approved policies and procedures.

Meet and exceed daily standards for calls answered, customer service, and quality.

Are you looking for a position that allows you to grow professionally within a fast paced, customer service environment?

The Federal Reserve Bank of Minneapolis’ Treasury Services Department supports U.S. Treasury retail financial products, such as United States Savings Bonds. We are seeking individuals who are customer focused, efficient, and have effective verbal communication skills to join our contact center.
• No nights
• No weekends
• No sales, collections, or cold calls
• Options to work onsite or a hybrid of onsite and remote, once training is complete

Responsibilities:

• Answer incoming calls and emails from customers, financial institutions, and legal professionals.
• Advise customers on U.S. Treasury financial products, regulations, and forms.
• Support account setup and navigation for U.S. Treasury websites and applications
• Aim to exceed established metrics for accuracy, timeliness, and completeness
• Provide prompt, efficient, detailed, customer-oriented service
• Act as an advocate for our customer; reporting and/or acting on areas for improvement
• Establish and maintain accurate records and documentation
• Interpret guidelines, regulations, and recommend changes to procedures and processes

Qualifications:

• Associates degree in business or an equivalent combination of education and experience.
• Minimum one year of related experience or an equivalent combination of post-secondary education and experience in customer service, operations, or related area.
• Must be a U.S. citizen or lawful permanent resident alien with at least three years of legal residency in any visa category.
• Ability to interface directly with customers and resolve issues, follow, and explain policies and procedures, problem solve, and meet deadlines.
• Basic computer and MS Office proficiency.

* This position qualifies for a hybrid working arrangement that supports remote work but requires regular on-site attendance.

Our total rewards program offers benefits that are the best fit for you at every stage of your career:

• Comprehensive healthcare options (Medical, Dental, and Vision)
• 401(k) match, and a fully-funded pension plan
• Paid time off and holidays
• Generously subsidized public transportation
• Annual educational assistance
• On-site fitness facility
• Professional development programs, training, and conferences
• And more…

The Minneapolis Fed is committed to developing a diverse workforce and providing an inclusive environment where all employees are respected and valued. We believe that we can foster development opportunities for all and reach our full potential by recognizing the unique experiences and identities of each of our colleagues. From economists to cash specialists , we work together to represent you in our economy.

Full Time / Part Time Full time

Regular / Temporary Regular

Job Exempt (Yes / No) No

Job Category Customer Service

Work Shift First (United States of America)

The Federal Reserve Banks believe that diversity and inclusion among our employees is critical to our success as an organization, and we seek to recruit, develop and retain the most talented people from a diverse candidate pool. The Federal Reserve Banks are committed to equal employment opportunity for employees and job applicants in compliance with applicable law and to an environment where employees are valued for their differences.

Privacy Notice

We are looking for a friendly and professional Call Center Representative to join our team at MURN. The ideal candidate will be responsible for handling inbound and outbound calls, providing excellent customer service, and resolving customer inquiries in a timely manner. If you have excellent communication skills and a passion for helping others, we want to hear from you!

• Answer incoming calls and respond to customer inquiries
• Make outbound calls to follow up on customer requests
• Provide information about products and services
• Resolve customer complaints and issues
• Update customer information in the database
• Meet and exceed call center KPIs

• High school diploma or equivalent
• Prior experience in a call center or customer service role
• Excellent communication skills
• Strong problem-solving abilities
• Ability to work in a fast-paced environment
• Proficiency in Microsoft Office and CRM software

If you are a team player with a positive attitude and a desire to provide exceptional customer service, apply now to join our dynamic team at MURN!