767 Customer Service Roles jobs in Buffalo Grove
Call Center Specialist
60399 Wood Dale, Illinois
LAUNCH Technical Workforce Solutions
Posted 1 day ago
Job Viewed
Job Description
Call Center Specialist
LAUNCH Technical Workforce Solutions is seeking Call Center Specialist for an opportunity in Wood Dale, IL.
Objectives of this role:
Daily Responsibilities:
Why Choose LAUNCH?
A team of aviation staffing experts leads LAUNCH. We understand the challenges of finding the top aviation jobs and we focus on linking you with the best openings in the most sought-after locations.
LAUNCH offers all full-time employees the opportunity to enroll in various medical and ancillary benefit plans to allow each employee to find a plan that works best for themselves and their family. LAUNCH also offers a 401(k) program with a company match. Plus, you join the LAUNCH Loyalty Club on your first day, earning you extra cash bonuses, apparel and safety rewards. Call to learn more about eligibility for travel expense reimbursement, bonuses, and fixed rate incentive opportunities.
If you're ready to LAUNCH your career, you've found an employer that can take you to new heights.
LAUNCH Technical Workforce Solutions is seeking Call Center Specialist for an opportunity in Wood Dale, IL.
Objectives of this role:
- Answer a high volume of inbound customer inquiries received in our primary call center
- Ensure primary call center success in meeting the service level metrics
- Ability to communicate with the customer in a non-scripted environment, while adhering to company policies
- Identify customer needs, research issues, resolve complaints, and provide solutions
- Maintain ownership of calls throughout the lifecycle of the caller's request, including order fulfillment, follow-ups with end-users and escalation to appropriate teams
- Accurately process customer requests while achieving Videojet quality standards
- Recommend improvements to systems and processes for improved organizational efficiency
- Primary Call Center Team is responsible for:
- 4,964 Calls Received - Monthly Avg
- 2500 Order/Quote/RMA Volume - Monthly Avg
- 2.8 Mil Order Revenue - Avg Monthly
Daily Responsibilities:
- Build positive relationships by ensuring all customer inquiries receive accurate, efficient and courteous service
- Identify opportunities to drive sales and revenue via lead generation and seize opportunities to upsell whenever possible.
- Utilizes all available information and resources to choose the best solution to meet the needs of the customer.
- Assist customers via phone with:
- Placing orders and quotes
- Issuing return authorizations
- Order status
- Order tracking
- Problem solving
- Meet daily personal/team metrics, and achieve all productivity and quality objectives
- Coordinates with other functional areas, as necessary. Refers unresolved escalated issues as designated by the departments for further investigation.
- Create Salesforce case records of customer issues on a case by case basis.
- Leverage insights gathered in the call center to recommend process-improvement opportunities.
Why Choose LAUNCH?
A team of aviation staffing experts leads LAUNCH. We understand the challenges of finding the top aviation jobs and we focus on linking you with the best openings in the most sought-after locations.
LAUNCH offers all full-time employees the opportunity to enroll in various medical and ancillary benefit plans to allow each employee to find a plan that works best for themselves and their family. LAUNCH also offers a 401(k) program with a company match. Plus, you join the LAUNCH Loyalty Club on your first day, earning you extra cash bonuses, apparel and safety rewards. Call to learn more about eligibility for travel expense reimbursement, bonuses, and fixed rate incentive opportunities.
If you're ready to LAUNCH your career, you've found an employer that can take you to new heights.
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0
Call Center Recruiter
60290 Chicago, Illinois
Bryles Research
Posted 1 day ago
Job Viewed
Job Description
3-4 evenings a week with availability 10-3pm on Saturday (mandatory).
Calling and screening/scheduling respondents that are in our database for upcoming studies at our location. Phone skills and being able to navigate through several browser pages is required.
Job Type: Part-time
Pay: From $15.25 per hour
Benefits:
- 401(k)
- Paid time off
Schedule:
- Evening shift
- Monday to Friday
- Weekends as needed
Experience:
- Recruiting: 1 year (Preferred)
Work Location: In person
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1
Call Center Agent
60143 Itasca, Illinois
ManpowerGroup
Posted today
Job Viewed
Job Description
Our client, a leading provider in customer service solutions, is seeking Call Center Agents to join their team. As a Call Center Agent, you will be part of the customer support department, assisting clients and customers with various service requests. The ideal candidate will have excellent communication skills, a strong customer service orientation, and the ability to handle multiple tasks efficiently, which will align successfully with the organization's goals.
**Job Title:** Call Center Agent
**Location:** Itasca, IL
**Pay Range:** $18
**Shift:** Various
**What's the Job?**
+ Assist customers in need of roadside assistance and provide support for various service requests.
+ Handle calls related to repair approval and reimbursement processes as well as insurance claim requests.
+ Manage rental requests and insurance claims inquiries effectively.
+ Gather situational information to proceed with service requests using internal and external systems.
+ Provide assistance with trip interruption and passenger transport inquiries.
**What's Needed?**
+ Strong call center skills with a focus on problem-solving.
+ Ability to communicate clearly and effectively with customers.
+ Experience in handling multiple call types and service requests.
+ Proficiency in using various applications and systems for service management.
+ Flexibility to work on any day of the week, including weekends.
**What's in it for me?**
+ Opportunity to work in a dynamic and supportive environment.
+ Gain valuable experience in customer service and call center operations.
+ Be part of a team that values collaboration and professional growth.
+ Access to ongoing training and development opportunities.
+ Work with a diverse range of clients and service requests.
**Upon completion of waiting period associates are eligible for:**
+ Medical and Prescription Drug Plans
+ Dental Plan
+ Supplemental Life Insurance
+ Short Term Disability Insurance
+ 401(k)
If this is a role that interests you and you'd like to learn more, click apply now and a recruiter will be in touch with you to discuss this great opportunity. We look forward to speaking with you!
**About ManpowerGroup, Parent Company of: Manpower, Experis, Talent Solutions, and Jefferson Wells**
_ManpowerGroup® (NYSE: MAN), the leading global workforce solutions company, helps organizations transform in a fast-changing world of work by sourcing, assessing, developing, and managing the talent that enables them to win. We develop innovative solutions for hundreds of thousands of organizations every year, providing them with skilled talent while finding meaningful, sustainable employment for millions of people across a wide range of industries and skills. Our expert family of brands -_ **_Manpower, Experis, Talent Solutions, and Jefferson Wells_** _-_ creates substantial value for candidates and clients across more than 75 countries and territories and has done so for over 70 years. We are recognized consistently for our diversity - as a best place to work for Women, Inclusion, Equality and Disability and in 2023 ManpowerGroup was named one of the World's Most Ethical Companies for the 14th year - all confirming our position as the brand of choice for in-demand talent.
ManpowerGroup is committed to providing equal employment opportunities in a professional, high quality work environment. It is the policy of ManpowerGroup and all of its subsidiaries to recruit, train, promote, transfer, pay and take all employment actions without regard to an employee's race, color, national origin, ancestry, sex, sexual orientation, gender identity, genetic information, religion, age, disability, protected veteran status, or any other basis protected by applicable law.
**Job Title:** Call Center Agent
**Location:** Itasca, IL
**Pay Range:** $18
**Shift:** Various
**What's the Job?**
+ Assist customers in need of roadside assistance and provide support for various service requests.
+ Handle calls related to repair approval and reimbursement processes as well as insurance claim requests.
+ Manage rental requests and insurance claims inquiries effectively.
+ Gather situational information to proceed with service requests using internal and external systems.
+ Provide assistance with trip interruption and passenger transport inquiries.
**What's Needed?**
+ Strong call center skills with a focus on problem-solving.
+ Ability to communicate clearly and effectively with customers.
+ Experience in handling multiple call types and service requests.
+ Proficiency in using various applications and systems for service management.
+ Flexibility to work on any day of the week, including weekends.
**What's in it for me?**
+ Opportunity to work in a dynamic and supportive environment.
+ Gain valuable experience in customer service and call center operations.
+ Be part of a team that values collaboration and professional growth.
+ Access to ongoing training and development opportunities.
+ Work with a diverse range of clients and service requests.
**Upon completion of waiting period associates are eligible for:**
+ Medical and Prescription Drug Plans
+ Dental Plan
+ Supplemental Life Insurance
+ Short Term Disability Insurance
+ 401(k)
If this is a role that interests you and you'd like to learn more, click apply now and a recruiter will be in touch with you to discuss this great opportunity. We look forward to speaking with you!
**About ManpowerGroup, Parent Company of: Manpower, Experis, Talent Solutions, and Jefferson Wells**
_ManpowerGroup® (NYSE: MAN), the leading global workforce solutions company, helps organizations transform in a fast-changing world of work by sourcing, assessing, developing, and managing the talent that enables them to win. We develop innovative solutions for hundreds of thousands of organizations every year, providing them with skilled talent while finding meaningful, sustainable employment for millions of people across a wide range of industries and skills. Our expert family of brands -_ **_Manpower, Experis, Talent Solutions, and Jefferson Wells_** _-_ creates substantial value for candidates and clients across more than 75 countries and territories and has done so for over 70 years. We are recognized consistently for our diversity - as a best place to work for Women, Inclusion, Equality and Disability and in 2023 ManpowerGroup was named one of the World's Most Ethical Companies for the 14th year - all confirming our position as the brand of choice for in-demand talent.
ManpowerGroup is committed to providing equal employment opportunities in a professional, high quality work environment. It is the policy of ManpowerGroup and all of its subsidiaries to recruit, train, promote, transfer, pay and take all employment actions without regard to an employee's race, color, national origin, ancestry, sex, sexual orientation, gender identity, genetic information, religion, age, disability, protected veteran status, or any other basis protected by applicable law.
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