625 Customer Service Roles jobs in Columbus

Our company is seeking individuals to participate in National & Local Paid Focus Groups, Clinical Trials, and Phone Interviews. This is a great way to earn additional income from the comfort of your home.

We need participants on a variety of topics including child-related, cell phones, entertainment, food, sports, electronics, pets, and automobiles.

Responsibilities:

• Show up on time for discussions
• Participate in written and oral instructions
• Complete written surveys for each panel
• Use products and be ready to discuss prior to meeting date

Qualifications:

• Smartphone with working camera or webcam on desktop/laptop
• Access to reliable internet
• Desire to fully participate in one or several of the above topics
• Ability to read, understand, and follow oral and written instructions
• Call Center Representative Agent experience not necessary but helpful

Job Benefits:

• Flexibility to take part in discussions online or in-person
• No commute needed if you choose to work from home
• Part-time or full-time hours available
• Opportunity to review and use new products or services before their public launch

Compensation:

• $75-$50 per 1-hour session
• 300- 750 for multi-session studies

If you are looking for a flexible part-time remote work from home job, this is a great position to supplement your income.

Improve lives from the outside in. Join our team + enjoy $10 haircuts, $0 massage, 40% off salon + spa products, growth opportunity + oh, so much more - best.job.ever.

You're the first welcoming hello from PENZONE Salons + Spas to our guests. You'll work from our Innovation Office to elevate guest experience on a daily basis.

Job Duties:

• Answering phone calls for all salon locations; booking, canceling + confirming appointments; directing guests to appropriate departments when needed; must be familiar with all salon services in order to answer questions from guests; filling out paperwork for gift certificates, standing appointments, packages, and bridal parties.
• Position requires strong interaction with all salon personnel, handling or referring customer complaints and concerns in a tactful, professional manner.
• Performing other duties as assigned.

Job Requirements:

• Position requires a self-motivated, detail-oriented and organized person.
• Candidate must possess superior customer service skills, and excellent verbal and written skills.
• Must have the ability to listen, be patient, troubleshoot issues, and be able to multitask, and work under pressure.
• Candidate must possess basic math skills and have working knowledge of computers.
• The successful candidate must be able to work a flexible schedule that includes evenings and weekends.
• Candidate must be flexible with schedule to ensure appropriate coverage levels of the information center.
• Previous customer service experience preferred.
• Looking for fulltime with Saturday-Thursday availability - position is onsite at BASE ONE in Dublin, OH.

Perks:

• 10- 20 Salon + Spa services
• 40% off Salon + Spa products

We are looking for a customer-oriented service representative.
What does a Customer Service Representative do?

A Customer Service Representative, or CSR, will act as a liaison, provide product/services information, answer questions, and resolve any emerging problems that our customer accounts might face with accuracy and efficiency.

The target is to ensure excellent service standards, respond efficiently to customer inquiries and maintain high customer satisfaction.

Responsibilities: 
Customer Service Responsibilities list:

Manage large amounts of incoming phone calls
Generate sales leads
Identify and assess customers’ needs to achieve satisfaction
Build sustainable relationships and trust with customer accounts through open and interactive communication
Provide accurate, valid and complete information by using the right methods/tools
Meet personal/customer service team sales targets and call handling quotas
Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
Keep records of customer interactions, process customer accounts and file documents
Follow communication procedures, guidelines and policies
Take the extra mile to engage customers.

Requirements and skills:

Proven customer support experience or experience as a Client Service Representative
Track record of over-achieving quota
Strong phone contact handling skills and active listening
Familiarity with CRM systems and practices
Customer orientation and ability to adapt/respond to different types of characters
Excellent communication and presentation skills
Ability to multi-task, prioritize, and manage time effectively
High school diploma

• Minimal weekday hours required (join for weekends only!)
• Generous Team Member discount
• $400 bonus for every referral hired with NO LIMIT*
• Competitive hourly pay rates & team bonus
• Get Paid Early!

• Welcome all customers with genuine, and friendly enthusiasm over the phone, virtual chats and in person, communicate clearly and concisely by adapting your style to suit the customers by problem solving, excellent phone skills and resolving conflict.
• Use all systems to manage the customer flow to deliver Five-Star Customer Service experience.
• Maintain all service vows which include Being Prepared, Welcoming, ability to Meet the Needs & Be There for all customers, including all operational checklist task and meeting customers emotional and practical needs.
• Responsible for providing an exceptional service experience to multiple customers at one time and contribute to the store achievement of Five-Star Customer Service.
• Proactively address customer concerns with confidence. Know when to escalate and partner with leadership team.
• Communicate how alterations can play an important role in perfecting the dress for her event in partnership with Alterations.
• Promote all alteration services and personalization options.
• Maintain store-standards to support a flawless shopping experience.
• Maintain a high standard of dress to meet the Dress Code policy.
• Respond promptly to all customer questions providing product and service information.
• Build and maintain long-term relationships to meet and exceed customer satisfaction and loyalty.
• Engage in the inventory management procedures by processing orders, receiving, and ensuring first quality standards for all merchandise.
• Support all cash wrap behaviors and processes transactions with accuracy to make every customer feels celebrated.
• Assist with all sales promotions and visual updates.
• Other duties as assigned.

• While performing the duties of this job, the employee is occasionally required to stand, walk, and sit for extended periods of time; reach for tools and objects with hands and arms; climb stairs; stoop, kneel, crouch, or crawl; and talk to and hear customers . The employee must occasionally lift to 25 pounds. The employee must be able to see up close and at a distance, as well as use peripheral vision and depth perception, and be able to look at, read, and use a computer, electronic devices, and phones for long periods of time.

• High school diploma or an equivalent degree or 1 -2 years prior retail experience in an apparel, service, or specialty store environment.

• Rewarding Environment and Competitive Pay
• Team Bonus
• Dayforce Wallet - Get Paid Early!
• Generous Team Member Discount After First Pay Period
• Vision Care
• Supplemental Insurances- Critical Illness, Hospital Indemnity and Accidental Injury
• 401K Program
• Discount for Identity Theft Protection
• Discounts for Home and Auto Insurance
• Discounts for Mobile
• Legal Benefits (MetLife Hyatt Legal Plans)
• Pet Insurance

• Act as the primary point of contact for a dedicated customer portfolio
• Ensure a high level of customer satisfaction through timely communication and issue resolution
• Oversee order management processes and support key deliverables
• Collaborate cross-functionally to meet financial and service objectives
• Advocate for both customer needs and company goals

• High School diploma required
• 3+ years of B2B customer service/account management experience
• Proven ability to build and maintain successful customer relationships
• Proficient in Microsoft Word, Excel, and Outlook
• Experience with SAP and Salesforce is a plus
• Industry experience in distribution or chemicals is preferred
  
  This job description is a complete list of all desired skills, but not all are required. We strongly encourage candidates who have some of the skills to apply. We look forward to a conversation to learn more about you!

Hyundai L&C USA LLC

Job Title: Customer Service Representative

Location: Atlanta, GA

Report to: Customer Service Supervisor

About Us: A leading comprehensive Quartz and Solid Surfaces Manufacturer and Global Supplier of Premium Kitchen & Bath Countertop Materials.

Job Summary: The Customer Service Representative ensures delivery of excellent customer service through fast and accurate processing of orders, communication, and coordinating with other departments to resolve inquires. This position is the first point of customer contact for general inquiries like pricing, products, scheduling etc. This position is also first point of contact for customers in the showroom.

The Customer Service Representativewill perform the following tasks under the leadership of the Product Management Team:

Roles & Responsibility:

• Manage new incoming orders to ensure they flow appropriately through the system and the steps leading to delivery
• Process orders through SAP ERP system
• Maintain existing and newly assigned customer accounts
• Perform Month-end closing, processing and reconciliation
• Consult with assigned customers to understand their distribution networks and determine their needs
• Ensure orders conform to metric policy guidelines
• Recommend process improvement to drive and support continuous improvement within the department
• Prepare and distribute order status reports and weekly metrics
• Perform data analysis for sales monitoring and forecasting
• Coordinate with Canada in planning and scheduling material production
• Communicate profit margins, costs and losses of our material and programs
• Review and submit credit requests from customer to accounting for processing
• Review and allocate warranty replacement slabs on customer orders
• Review freight payables for accounting department
• Identify process improvement, key service trends, and cost savings opportunities.

This role will require usage of the following programs:

• SAP
• Email
• COP
• Salesforce

Education and Work Experience:

• Minimum High School Diploma
• MS Office & SAP preferred
• Order management experience or Customer Service experience needed