475 Customer Service Roles jobs in Commack

Maximus is currently hiring for Call Center Agents to join our Veterans Evaluation Services (VES) team. This is a remote opportunity. The Call Center Agent is responsible for screening all incoming VES calls, as well as directing courteous, educated information to both Veterans and providers alike. This position will require daily high volume inbound and outbound calling.

This position will start training on Monday, November 3, 2025.

Due to contract requirements, only US Citizens and Green Card holders can be considered for this opportunity.

Essential Duties and Responsibilities:
- Properly authenticate each caller before verifying or releasing any information.
- Place outgoing and receive incoming calls to and from Veterans regarding compensation and pension exams.
- Verify and modify personal information.
- Obtain scheduling availability and traveling availability of Veterans.
- Confirm or reschedule appointments.
- Properly modify changes and document information in OMS.
- Forward calls to staff members in other departments.
- Notify providers of cancellations for appointments scheduled within 72 hours from time of call.
- Submit templates and other requests to various individuals and departments within the Agency.
- Explain policies and procedures of VES and the VA to Veterans who are unfamiliar with our company.
- Explain the purpose of attending required exams, explain approximate time frames for returning reports/documents to the VA, and explain the process for travel reimbursement.
- Maintain maximum security implementing and enforcing HIPPA with medical providers, veterans, and VA employees.
- Receive/submit power of attorney forms to diagnostics.
- Maintain a low call time of 5 minutes or less per call.
- Maintain all emails and respond efficiently.
- Respond efficiently to web contacts sent by veterans.

- Ability to commit to a five week training period of 8:00AM-4:30PM CT Monday-Friday with zero absences starting Monday November 3, 2025 is required.

- After training is completed, the ability to work a shift between the hours of 5:45AM-7:00PM CT Monday-Friday or between the hours of 7:15AM-4:00PM CT Tuesday-Saturday is required.

- Minimum six (6) months Customer Service experience is required.

- Previous VES experience is preferred.

- One (1) year previous Call center experience is preferred.

Please note upon hire, Veteran Evaluation Services (VES), a Maximus Co. will provide all necessary computer equipment that is to be utilized to fulfill the duties of your role. New hires will not be exempt from using company provided equipment.

New hires will be required to provide their current, permanent home address so that equipment can be sent out. It is required to notify recruitment if you experience or anticipate a future change in address between the time of offer, and through the first 5 weeks of training, as soon as possible. Delivery to PO Boxes will not be accommodated, must be a physical address.

Home Office Requirements Using Maximus-Provided Equipment:

- Internet speed of 20mbps or higher required (you can test this by going to

- Connectivity to the internet via either Wi-Fi or Category 5 or 6 ethernet patch cable to the home router

- Private work area and adequate power source

- Must currently and permanently reside in the Continental US

- In accordance with SCA contract requirements, remote work must be conducted from the location specified at the time of hire. Travel is not permitted, and you are required to remain at your designated home location for all work activities.

Minimum Requirements

- High School Diploma or GED required.

EEO Statement

Maximus is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information and other legally protected characteristics.

Pay Transparency

For positions on this contract, Maximus will pay the prevailing wage rate for the location in which the employee is working, as determined by the Department of Labor. That wage rate will vary depending on locality. An applicant's salary history will not be used in determining compensation.

Accommodations
Maximus provides reasonable accommodations to individuals requiring assistance during any phase of the employment process due to a disability, medical condition, or physical or mental impairment. If you require assistance at any stage of the employment process-including accessing job postings, completing assessments, or participating in interviews,-please contact People Operations at .

Minimum Salary

$

17.75

Maximum Salary

$

21.20

Title: Customer Service Rep

Location: Port Washington NY (Remote)

Duration: 90 day to start with

Shift: 8am – 5pm

Details:

We are seeking tech support candidates for our customer.

We lean more towards candidates with technical skills related to electrical issues and the ability to communicate troubleshooting steps.

We prefer applicants who have relevant knowledge or experience, whether from previous roles in IT support or first-level help desk positions.

Additionally, customer service experience is highly desired, whether face-to-face or over the phone, so candidates should be comfortable communicating in writing.

GENERAL FUNCTION

The Customer Service Representative handles calls from new and existing business clients regarding a variety of requests in an efficient and effective manner.

The Customer Service Representative uses knowledge of Client’s products and services and excellent customer service skills to address issues, provide support, offer information, and place orders to keep customers satisfied and retain business.

MAJOR DUTIES AND RESPONSIBILITIES

Answers incoming calls and processes orders.

Resolves customer complaints, troubleshoots issues to determine best path for resolution.

Correctly documents customer interactions and tracks call types.

Maintains support service levels and upholds Client’s Customer Service standards.

Owns follow up with customers to resolve inquiries regarding order status, shipping status and stock availability.

Takes inbound phone calls for up-to 90% of assigned shift.

Performs all other duties as assigned.

BASIC QUALIFICATIONS

• High school diploma

• 1+ year(s) of experience working in customer service, hospitality or call center environment

• Excellent telephone etiquette, including the ability to communicate with confidence in a clear, professional speaking voice

• Strong verbal and written communication skills

• Demonstrated listening and comprehension skills

• A clear team player with strong interpersonal skills

• Ability to maintain composure when dealing with difficult customer situations

• Excellent time management skills – must be able to prioritize tasks efficiently

• Strong PC skills including MS Office; Word and Excel

• Ability to navigate information systems and internet

PREFERRED QUALIFICATIONS

• Higher education degree

• Previous experience using SAP

• Previous experience in the optical industry, full knowledge of Client's optical products and a strong command of the industry language

• Bilingual French

Location: Yaphank, NY 11980 Duration: 12 Month Contract

Position Responsibilities:

• Respond to customer inquiries (phone, email, chat, etc.).
• Resolve complaints and issues efficiently.
• Provide product/service information and support.
• Process requests and maintain customer records.
• Escalate complex issues as needed.
• Follow company policies and procedures.

Job Type: W2 Contract 3 months Location: Lake Success, NY Schedule: M F 10am to 6pm, some Saturdays Pay Rate: $17 / hour Position Overview: Provide customer service by resolving issues and answering inquiries. Process laboratory orders and requests accurately. Maintain detailed records of interactions and transactions. Support lab operations.

Job Functions, Duties, Responsibilities and Position Qualifications:

We're not just a workplace - we're a Great Place to Work certified employer!

Proudly certified as a Great Place to Work, we are dedicated to creating a supportive and inclusive environment. At Sonic Healthcare USA, we emphasize teamwork and innovation. Check out our job openings and advance your career with a company that values its team members!

Multi-tasking is your middle name. Youve got great typing skills, a passion for solving problems, and a way of explaining things that helps people feel valued. Youre also looking for great benefits, the support of an all-star team, and an opportunity to grow your career.

Join our team of #HealthcareHeroes! Our mission is to advance the health and wellbeing of our communities as a leader in clinical laboratory solutions.

LOCATION: 250 Miller Place, Hicksville, NY 11801

HOURS: Multiple Shifts Available:

* 10:30am - 7:00pm; Mon, Wed, Thu and Fri; 9:30am - 6:00pm alt with 11:30am - 8:00pm; Sat and off Sun/Tue

* 10:30am - 7:00pm; Mon, Tue, Thu, and Fri; 9:30am - 6:00pm alt with 11:30am - 8:00pm; Sat and off Sun/Wed

* 10:30am - 7:00pm; Mon, Tue, Wed and Fri; 9:30am - 6:00pm alt with 11:30am - 8:00pm; Sat and off Sun/Thr

* 7:30am - 4:00pm; Sun and 10:30am - 7:00pm; Mon - Thu and off Friday/Saturday

* 12:30pm - 9:00pm; Mon - Fri

* 7:00am - 3:30pm; Sun and 10:30am - 7:00pm; Mon, Tue, Wed, Fri and off Thu/Sat

FULL TIME: Benefits Eligible

In this role, you will:

• Provide patients, clients, and the laboratory team with exceptional service right over the phone!

• Work in a call center environment.

• Champion safety, compliance, and quality control.

All you need is:

• High School Diploma or equivalent

• 1 year of experience working in a call center or in the laboratory

• Exceptional communication skills

• Top notch typing proficiency (at least 35wpm), including 10-key

• Ability to thrive in a fast-paced environment

Bonus points if youve got:

• Associates Degree or Medical Assistant training

• 2+ years of laboratory training or experience in specimen collection and processing

• Data entry experience in a production environment

Salary minimum to max is $17.00 to $25.00. Pay is commensurate with experience; geographic differentials to the pay range may apply.

Sonic Healthcare USA, reserves the right to pay more or less than the posted range. Any difference between actual compensation and the posted range will be based on factors other than race, color, religion, sex (including pregnancy) or national origin.

Well give you:

• Appreciation for your work

• A feeling of satisfaction that youve helped people

• Opportunity to grow in your profession

• Free lab services for you and your dependents

• Work-life balance, including Paid Time Off and Paid Holidays

• Competitive benefits including medical, dental, and vision insurance

• Help saving for retirement, with a 401(k) plus a company match

• A sense of belonging were a community!

We also want you to know:

This role will have routine access to Protected Health Information (PHI). Employees will be trained on reasonable safeguards and are expected to maintain strict confidentiality, as well as abide by all applicable privacy and security standards. Employees are expected only to access PHI when it is required to fulfill job duties.

Scheduled Weekly Hours:

Work Shift:

Job Category:

Company:

Sonic Healthcare USA is an equal opportunity employer that celebrates diversity and is committed to an inclusive workplace for all employees. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, age, national origin, disability, genetics, veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

Customer Service Rep Please complete minimum of 1 reference check and include this in the comments section in VNDLY. As a healthcare customer service representative, you will be responsible for supporting our clients by providing excellent customer service and handling various administrative tasks.

Key responsibilities include:

• Providing exceptional customer service to clients and patients
• Managing incoming calls and inquiries efficiently
• Assisting with scheduling appointments and managing patient records
• Maintaining accurate and up-to-date client information
• Coordinating with other team members to ensure smooth operations

Requirements:

• Strong communication skills, both verbal and written
• Ability to multitask and prioritize tasks effectively
• Familiarity with healthcare terminology and procedures is a plus
• Proficient in using computer systems and software applications
• High level of professionalism and attention to detail

RD Appliance Service, Corp. is a family owned and operated business serving Long Island since 1963. We are seeking a customer service representative. As a CSR you are the front line of our team. Exemplifying our code of values, you show respect and courtesy to all customers and employees. The core values of our company are Honesty, Integrity, Professionalism, Technical Expertise and Mutual Respect.

We set the standards for professionalism and expertise in our industry and strive to provide the highest quality appliance service in our area. We service most brands of appliances but primarily focus on high end brands. We are factory authorized for many high end brands. The expectations are high for our employees but we go out of our way to provide a positive work culture and an environment that is friendly and upbeat.

If you are an experienced CSR, scheduler or dispatcher and are looking to work for an organized, well structured and professional service company this is the place for you. This position is right for you if you have proven communication skills with supervisors, employees, and customers.

• Answer phones
• Enter new customer info
• Schedule service calls
• Handle customer inquiries and concerns
• Provide information about services
• Troubleshoot and resolve issues and concerns
• Document and update customer records based on interactions
• Develop and maintain a knowledge base of the evolving products and services
• Answer scheduling and/or routing questions from technicians
• Process credit card payments
• Accept and check in parts deliveries

• Professional phone etiquette
• Ability to prioritize and multitask
• Positive and professional demeanor
• Attention to detail
• Excellent written and verbal communication skills
• Organizational skills
• Computer skills

• Experience with scheduling and routing service calls
• Geographical knowledge of Long Island and NYC
• Appliance repair service knowledge
• General home appliance knowledge

• Paid time off
• Paid holidays
• 401K

• Monday - Friday
• 8:30 - 4:30

Compensation: $25.00 - $30.00 per hour

RD Appliance Service, Corp. is family owned and operated since 1963. We strive to be the most professional service company in our area by focusing on providing honest and accurate assessment and diagnosis of customer equipment while also respecting the customers home and time.