1072 Customer Service Roles jobs in Dalworthington Gardens
SR Help Desk Support
Posted 8 days ago
Job Viewed
Job Description
- Provide full onsite/desk side and remote support to end users for all their IT issues, services and change requests for the users in the region. Additionally, he/she will also support remote users in other locations. - Collaborate with the Regional End User Support Manager and the Regional IT Manager in the management of the IT platform to keep the information systems in optimal operating condition. - Ensure that all incidents and service requests coming into the Service Desk are handled correctly and promptly. - Act on incidents which are approaching or have reached the point of breaching our service level agreements. - Ensure the end users capability to access certified applications from the supported end points according to the Epiroc Way policies. - Mobile devices and tablets support and management including provisioning of hardware. - Coordinate the acquisition of hardware and software. - Provide hands on support to our specialist teams with server, network, and telephony infrastructures (friendly hands*). - Advise customers and users on their IT needs and best practices. - Provide end user trainings and IT workshops. - Contribute to continuous improvement as implementing standards with the overall target to increase efficiency. - Manage and participate in projects as assigned. - Represents Epiroc IT for all IT needs of the customers. - Other duties and responsibilities as assigned. - You can travel when required up to 20% of the time. Passport required as Mexico and Canada are in our coverage area. - Keep IT assets update. - Keep updated documentation about internal IT procedures, referring to Epiroc Way for standards policies/procedures. - Vendor support for the IT area. - Financial Management (Functional cost, annual budget, etc.) with collaboration of Regional IT Manager. - Properly escalate incidents to Regional IT Manager and Regional End User Support Manager according to the impact, severity and urgency. - Elaborate reports and statistics related to IT KPI fulfillment. - Participate in training to End Users in IT related areas.
Skills
Service Desk, Help Desk, Windows 10, Windows 11, Windows, Microsoft, M365, End User Support
Top Skills Details
Service Desk,Help Desk,Windows 10,Windows 11,Windows,Microsoft,M365,End User Support
Additional Skills & Qualifications
Experience requirements - Customer focused and business oriented. - You can work in a team as well as independently, to be proactive and to work with many tasks simultaneously. - You are analytical and enjoy solving problems in a complex environment. - Able to communicate with non-technical end users in a professional way. - Attention to detail, particularly when dealing with customers and their reported problems. - Willing to research, learn and find solutions and can quickly understand new technology and processes. - Able to work efficiently and effectively under high pressure in a fast pace environment. - Experience with IT best practice / ITIL; ITIL certification required. - Proven Project Management and Business Analysis capabilities. - Troubleshooting PC's, laptops (preferably Dell experience). - Mobile devices and tablets management/support. - Smartphone usage (Android & Apple) for basic end user support. - ServiceNow helpdesk software. - Windows 10 and 11 - Outlook 365 support. - Microsoft 365 support. - Windows server. - Experience with PC management software (remote SW installation, remote PC support, OS imaging, etc.), Altiris is an asset. - Networking, LAN/WAN - very good knowledge of TCPIP, experience with VPN, Cisco HW experience is an asset. - Lotus Notes basic end user support. - VMWare basic maintenance knowledge. - Basic knowledge on Citrix and Thin-clients. - Windows Server Administration (User and Printing services management). - End user Hardware support knowledge.
Experience Level
Entry Level
Pay and Benefits
The pay range for this position is $22.00 - $30.00/hr.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:
- Medical, dental & vision - Critical Illness, Accident, and Hospital - 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available - Life Insurance (Voluntary Life & AD&D for the employee and dependents) - Short and long-term disability - Health Spending Account (HSA) - Transportation benefits - Employee Assistance Program - Time Off/Leave (PTO, Vacation or Sick Leave)
Workplace Type
This is a fully onsite position in Allen,TX.
Application Deadline
This position is anticipated to close on Oct 10, 2025.
h4>About TEKsystems:
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
About TEKsystems and TEKsystems Global Services
We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.
The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
Collections/Client Relations Coordinator
Posted 5 days ago
Job Viewed
Job Description
The Collections/Client Relations Coordinator is responsible for managing and executing the collection of outstanding accounts receivable. This role ensures timely payments from clients, maintains accurate records, and works closely with internal departments to resolve billing issues. The ideal candidate is detail-oriented, persistent, and possesses excellent communication and negotiation skills.
**ESSENTIAL FUNCTIONS:**
+ Monitor and manage the accounts receivable portfolio to ensure timely collection of payments.
+ Contact customers via phone, email, and written correspondence regarding overdue accounts.
+ Investigate and resolve discrepancies related to billing and payments.
+ Maintain accurate and up-to-date customer records and collection notes.
+ Collaborate with the billing team to ensure invoices are issued correctly and on time.
+ Partner closely with the Cash Application team to ensure accurate posting of payments and resolution of unapplied or misapplied funds.
+ Prepare and distribute aging reports and collection status updates to management.
+ Escalate unresolved or high-risk accounts to Finance leadership with clear documentation and recommendations.
+ Respond to customer inquiries and provide excellent service while maintaining firm collection practices.
+ Engage with internal and external stakeholders, including Partners and client teams, to ensure adherence to payment terms and company policies, and address any requests for exceptions with appropriate scrutiny and escalation when necessary.
**ADDITIONAL FUNCTIONS:**
+ Perform other collections responsibilities and special projects, as required.
**QUALIFICATIONS (EXPERIENCE, KNOWLEDGE, SKILLS AND ABILITIES):**
**Education:**
+ Associate's Degree or equivalent work experience required. Bachelor's degree in Finance, Accounting, Business Administration, or related field preferred.
**Experience:**
+ 5+ years of collections experience in a law firm (preferred) or other professional services organization.
**Knowledge, Skills, & Abilities:**
+ 3E and ARCS 3G experience a plus.
+ Strong mathematical skills, attention to detail; high level of accuracy a must.
+ Strong organizational skills and ability to prioritize and multi-task with a high volume of work in a fast-paced environment.
+ Advanced proficiency in Microsoft Excel, including pivot tables, VLOOKUP, and data analysis tools.
+ Professional communication skills, ability to speak clearly, confidently, and respectfully with clients, attorneys, and business professionals.
+ Exceptional communications/customer service skills. Professional and courteous communication with clients, attorneys, paralegals and staff are a must.
+ Ability to work well independently as well as in a team environment.
+ Strong customer services skills. Maintain professionalism and responsiveness in all interactions.
+ Integrity & Confidentiality to handle sensitive financial information with confidentiality and professionalism.
**WORK ENVIRONMENT & PHYSICAL DEMANDS:**
This job operates in a clerical, office setting. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.
**PHYSICAL REQUIREMENTS**
Sedentary work: Exertion of physical strength to lift, carry, push, pull, or otherwise move objects up to 10 pounds. Work involves sitting most of the time. Walking and standing is often necessary in carrying out job duties.
**VISUAL ACUITY**
Worker is required to have close visual acuity to perform an activity such as: preparing and analyzing data and figures; transcribing; viewing a computer terminal; extensive reading.
**DISCLAIMER**
_Fox Rothschild LLP is under no obligation to provide sponsorship for this position. Applicants must be currently authorized to work in the United States on a full-time basis now and in the future._
_The above is intended to describe the general content of and requirements for the performance of this job. It is not a contract or employment agreement and is not to be construed as an exhaustive statement of all functions, responsibilities, or requirements the employee may be required to perform, and the employee may be required to perform additional duties. Additionally, management reserves the right to review and revise the job description at any time. Employment with the firm is at-will. Employees must be able to satisfactorily perform all of the essential functions of the position with or without a reasonable accommodation. If an accommodation request would cause an undue hardship or a safety concern, the individual may not be eligible for the position._
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws.
For further information, please review the Know Your Rights ( notice from the Department of Labor.
Client Relations Executive - North Texas/Oklahoma/New Mexico
Posted 15 days ago
Job Viewed
Job Description
As the nation's leading health solutions company, we reach millions of Americans through our local presence, digital channels and more than 300,000 purpose-driven colleagues - caring for people where, when and how they choose in a way that is uniquely more connected, more convenient and more compassionate. And we do it all with heart, each and every day.
**Position Summary**
This position is responsible for providing marketing/sales support and networking within the Bleeding Disorders community to achieve/exceed territory and regional objectives. This individual will be selling and promoting CVS Specialty Pharmacy Services to provide patients and providers with a competitive and supportive pharmacy team. This position interacts with the state chapters and support groups, treatment centers, nurses, and customers as a representative for the Bleeding Disorders Specialty Sales team. Responsibilities include: Developing strategies to retain current business and increase new referral business through identification of target physicians, hospitals, and development of relationships with customers and effectively utilize resources. Responsible for achieving or exceeding sales goals and budget within the defined territory.
_Candidates should be flexible for travel up to 75% as this is a road warrior position with extensive windshield time. You must be willing to travel evenings, weekends, and overnight stays._
The right candidate must reside in the North Texas, Oklahoma, or New Mexico region.
_*Preference for candidates to live in the Dallas/Fort Worth area*_
**Required Qualifications:**
+ 5+ years of experience in a marketing or community relations role required
+ 2+ years of experience in Bleeding Disorders, pharmaceutical sales, specialty pharmacy, or related experience required
+ Ability to access Bleeding Disorder medical offices to act as a liaison between prescribers and our dispensing pharmacies
+ Must possess a valid and current driver's license.
+ Must possess personal vehicle sufficiently reliable to meet the travel requirement
+ Must be comfortable working cross-functionally with Sales & Marketing and therapy strategy partners
+ High level of independent judgment and initiative required
+ Deep understanding of our business and customers is strongly preferred
+ Ability to work both independently and in a team environment
+ Superior influencing, communication and writing skills
+ Proven ability to work effectively with teams and independently in a dynamic and fast-paced environment
+ Strong organizational skills required, with the ability to communicate effectively with senior internal and external leadership.
+ Ability to travel up to 75% of the time.
**Preferred Qualifications:**
+ Ability to read and understand medical information related to the specialized area.
+ Must be able to communicate effectively with medical personnel and individuals from broad social/economic backgrounds.
+ Possess strong listening skills.
+ Ability to define and resolve problems and collaborate with sales leadership.
+ Interpersonal skills, organizational skills, and attention to detail are important for this position, understanding the managed care arena to provide guidance and resolve problems.
+ Must be able to handle various customer situations with sensitivity, compassion in an ethical manner.
+ Strong territory management skills, calling on a broad base of customers (MD's, RN's, Treatment Centers, ancillary staff, local chapters, patients, etc.)
+ Must be able to work independently, have a strong work ethic, outgoing personality and positive attitude. Willing to work evenings or weekends as needed.
+ Strong presentation and meeting facilitation skills desired.
+ Must be able to represent CVS Specialty Pharmacy in a professional manner at all functions.
+ Computer skills (Microsoft Office, Sales Force) highly desired.
+ Must possess good follow-up and time management skills as well as demonstrate the ability to sell services confidently in a highly competitive environment.
+ Ability to interpret policies, procedures and instructions, and remain compliant within those policies
+ Performs all Company business in accordance with all regulations (e.g., HIPPA, SOX, EEO, FDA, DEA, OSHA, PDMA, EPA, PhRMA, etc.) and Company policy and procedures. Demonstrates high ethical and professional standards with all business contacts in order to maintain CVS Specialty's excellent reputation within the healthcare community.
**Education:**
Bachelor degree from an accredited college or university, or equivalent experience required.
**Anticipated Weekly Hours**
40
**Time Type**
Full time
**Pay Range**
The typical pay range for this role is:
$54,400.00 - $126,582.00
This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors.
Our people fuel our future. Our teams reflect the customers, patients, members and communities we serve and we are committed to fostering a workplace where every colleague feels valued and that they belong.
**Great benefits for great people**
We take pride in our comprehensive and competitive mix of pay and benefits - investing in the physical, emotional and financial wellness of our colleagues and their families to help them be the healthiest they can be. In addition to our competitive wages, our great benefits include:
+ **Affordable medical plan options,** a **401(k) plan** (including matching company contributions), and an **employee stock purchase plan** .
+ **No-cost programs for all colleagues** including wellness screenings, tobacco cessation and weight management programs, confidential counseling and financial coaching.
+ **Benefit solutions that address the different needs and preferences of our colleagues** including paid time off, flexible work schedules, family leave, dependent care resources, colleague assistance programs, tuition assistance, retiree medical access and many other benefits depending on eligibility.
For more information, visit anticipate the application window for this opening will close on: 10/10/2025
Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.
We are an equal opportunity and affirmative action employer. We do not discriminate in recruiting, hiring, promotion, or any other personnel action based on race, ethnicity, color, national origin, sex/gender, sexual orientation, gender identity or expression, religion, age, disability, protected veteran status, or any other characteristic protected by applicable federal, state, or local law.
Seasonal Customer Service Representative - Full-time and Part-time Roles
Posted today
Job Viewed
Job Description
Solo Stove's busy season is right around the corner, and we’re gearing up to bring on some extra hands in Customer Service. We have both full-time and part-time positions.
Location: This role will be onsite at our corporate offices in Grapevine, TX.
Employment Dates:
- Start: October 20 or 27, 2025
- End: Approximately December 31, 2025
- You must be available to work November 28, 29, December 1 (we closed on Thanksgiving and Christmas).
Work Schedule:
- Full-Time: 9-hour shift with 1-hour lunch; Wednesday–Sunday, 8:00 AM–5:00 PM or 9:00 AM–6:00 PM
- Part-Time: 20 hours per week, primarily weekends with some evening shifts
Work Duties:
- Handle customer inquiries: Promptly respond to customer questions and concerns across various channels, including email, social media, phone, and live chat.
- Resolve issues and complaints: Effectively address and resolve customer complaints, returns, refunds, and cancellations in a professional and empathetic manner.
- Provide accurate information: Maintain deep product and service knowledge to provide accurate and detailed information to customers.
- Staff Product Showroom: Greeting and assisting in-person customers, providing expert product knowledge, maintaining the showroom's cleanliness and organization, processing transactions, pulling orders from the distribution center, and collaborating with team members to meet sales goals and maintain a positive customer experience.
Candidate Profile
Candidates do not need prior customer service experience but must have:
- Strong computer skills and ability to navigate multiple computer applications simultaneously
- Clear verbal and written communication with a friendly, professional demeanor
- Ability to multitask (e.g., speaking with customers while researching information)
- Proficiency in Microsoft Office
- Preferred: Experience with Salesforce Commerce Cloud, ShipHero, FedEx systems, Outlook, Slack, or similar platforms
Seasonal Customer Service Representative - Full-time and Part-time Roles (Grapevine)
Posted 1 day ago
Job Viewed
Job Description
Solo Stove's busy season is right around the corner, and were gearing up to bring on some extra hands in Customer Service. We have both full-time and part-time positions.
Location: This role will be onsite at our corporate offices in Grapevine, TX.
Employment Dates:
- Start: October 20 or 27, 2025
- End: Approximately December 31, 2025
- You must be available to work November 28, 29, December 1 (we closed on Thanksgiving and Christmas).
Work Schedule:
- Full-Time: 9-hour shift with 1-hour lunch; WednesdaySunday, 8:00 AM5:00 PM or 9:00 AM6:00 PM
- Part-Time: 20 hours per week, primarily weekends with some evening shifts
Work Duties:
- Handle customer inquiries: Promptly respond to customer questions and concerns across various channels, including email, social media, phone, and live chat.
- Resolve issues and complaints: Effectively address and resolve customer complaints, returns, refunds, and cancellations in a professional and empathetic manner.
- Provide accurate information: Maintain deep product and service knowledge to provide accurate and detailed information to customers.
- Staff Product Showroom: Greeting and assisting in-person customers, providing expert product knowledge, maintaining the showroom's cleanliness and organization, processing transactions, pulling orders from the distribution center, and collaborating with team members to meet sales goals and maintain a positive customer experience.
Candidate Profile
Candidates do not need prior customer service experience but must have:
- Strong computer skills and ability to navigate multiple computer applications simultaneously
- Clear verbal and written communication with a friendly, professional demeanor
- Ability to multitask (e.g., speaking with customers while researching information)
- Proficiency in Microsoft Office
- Preferred: Experience with Salesforce Commerce Cloud, ShipHero, FedEx systems, Outlook, Slack, or similar platforms
Call Center Agent - Veterans Evaluation Services (Remote)
Posted 7 days ago
Job Viewed
Job Description
Maximus is currently hiring for Call Center Agents to join our Veterans Evaluation Services (VES) team. This is a remote opportunity. The Call Center Agent is responsible for screening all incoming VES calls, as well as directing courteous, educated information to both Veterans and providers alike. This position will require daily high volume inbound and outbound calling.
This position will start training on Monday, November 3, 2025.
Due to contract requirements, only US Citizens and Green Card holders can be considered for this opportunity.
Essential Duties and Responsibilities:
- Properly authenticate each caller before verifying or releasing any information.
- Place outgoing and receive incoming calls to and from Veterans regarding compensation and pension exams.
- Verify and modify personal information.
- Obtain scheduling availability and traveling availability of Veterans.
- Confirm or reschedule appointments.
- Properly modify changes and document information in OMS.
- Forward calls to staff members in other departments.
- Notify providers of cancellations for appointments scheduled within 72 hours from time of call.
- Submit templates and other requests to various individuals and departments within the Agency.
- Explain policies and procedures of VES and the VA to Veterans who are unfamiliar with our company.
- Explain the purpose of attending required exams, explain approximate time frames for returning reports/documents to the VA, and explain the process for travel reimbursement.
- Maintain maximum security implementing and enforcing HIPPA with medical providers, veterans, and VA employees.
- Receive/submit power of attorney forms to diagnostics.
- Maintain a low call time of 5 minutes or less per call.
- Maintain all emails and respond efficiently.
- Respond efficiently to web contacts sent by veterans.
- Ability to commit to a five week training period of 8:00AM-4:30PM CT Monday-Friday with zero absences starting Monday November 3, 2025 is required.
- After training is completed, the ability to work a shift between the hours of 5:45AM-7:00PM CT Monday-Friday or between the hours of 7:15AM-4:00PM CT Tuesday-Saturday is required.
- Minimum six (6) months Customer Service experience is required.
- Previous VES experience is preferred.
- One (1) year previous Call center experience is preferred.
Please note upon hire, Veteran Evaluation Services (VES), a Maximus Co. will provide all necessary computer equipment that is to be utilized to fulfill the duties of your role. New hires will not be exempt from using company provided equipment.
New hires will be required to provide their current, permanent home address so that equipment can be sent out. It is required to notify recruitment if you experience or anticipate a future change in address between the time of offer, and through the first 5 weeks of training, as soon as possible. Delivery to PO Boxes will not be accommodated, must be a physical address.
Home Office Requirements Using Maximus-Provided Equipment:
- Internet speed of 20mbps or higher required (you can test this by going to
- Connectivity to the internet via either Wi-Fi or Category 5 or 6 ethernet patch cable to the home router
- Private work area and adequate power source
- Must currently and permanently reside in the Continental US
- In accordance with SCA contract requirements, remote work must be conducted from the location specified at the time of hire. Travel is not permitted, and you are required to remain at your designated home location for all work activities.
Minimum Requirements
- High School Diploma or GED required.
EEO Statement
Maximus is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information and other legally protected characteristics.
Pay Transparency
For positions on this contract, Maximus will pay the prevailing wage rate for the location in which the employee is working, as determined by the Department of Labor. That wage rate will vary depending on locality. An applicant's salary history will not be used in determining compensation.
Accommodations
Maximus provides reasonable accommodations to individuals requiring assistance during any phase of the employment process due to a disability, medical condition, or physical or mental impairment. If you require assistance at any stage of the employment process-including accessing job postings, completing assessments, or participating in interviews,-please contact People Operations at .
Minimum Salary
$
17.75
Maximum Salary
$
21.20
Call Center Agent, Full Time with Immediate Benefits!
Posted today
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Job Description
Federal Call Center Team Overview
The RA CCS, LLC., (hereinafter, "the Company") multichannel Federal Call Center is in an exciting chapter. We are growing and looking for 15 new Participant Services Representatives to support our call center and Client through exemplary customer service. The below outlines the requirements and responsibilities of the position, and a few additional items are highlighted.
- This position qualifies for FREE health and welfare benefits, including medical, dental, and vision, and 15 days paid vacation! Employees are benefit-eligible on their first day of employment.
- This position is 100% onsite, with the work location identified as: 717 N. Harwood St. Suite 2300, Dallas, TX 75201
- This position is for the following designated shifts: Start times could be 8am-10am CT working 8 hours each day.
- This position is hiring for a start date of 12/1/2025.
Position Purpose and Impact
The RA CCS, LLC., (hereinafter, "the Company") multichannel Federal Call Center services our federal contract clients processing sensitive information through various forms of telephone support to manage customer inquiries and requests in alignment with the call center's Service Level Agreements (SLAs) and position specific Key Performance Indicators (KPIs).
The Participant Services Representative supports inbound and outbound calls within various queues to service customer inquiries, transactions, and services in compliance with company policies, processes, and position (KPIs).
Responsibilities
- Responds to various inbound and outbound calls with pleasant telephone etiquette, the ability to effectively communicate information, provide inquiry resolution and escalation to callers per established processes, serve as a knowledgeable resource to callers utilizing company workflows and processes, and present caller-solutions in compliance with Aspira polices and position standards.
- Answers inquiries by clarifying, researching, locating, or processing desired information.
- Resolves problems by clarifying issues, researching, and exploring answers and alternative solutions, implementing solutions, and escalating unresolved problems.
- Fulfills requests by clarifying desired information; completing transactions; forwarding requests.
- Effectively carries out a series of work instructions within a call center environment without supervision to resolve customer inquiries, complaints, and needs promptly.
- Effectively transfers misdirected callers to appropriate parties via correct transfer processes.
- Seeks assistance, guidance, or decision-making from management to assist callers when needed.
- Properly documents all calls in compliance with call type documentation standards.
- Accurately completes all work when updating caller or customer accounts or system information.
- Responsibly adheres and achieves individual KPIs and quality assurance standards while supporting the achievement of department KPIs, SLAs, and services goals and objectives.
- Completes all Company training and coaching as assigned and within a reasonable timeframe.
- Maintains solid knowledge and compliance with Company procedures, employee handbook policies, specific call center policies including attendance, standards of conduct, etc.
- Ensures appropriate and proper communication with co-workers during shifts; properly handing off work or notifying management of call queue or client needs at shift end.
- Actively supports the department in achieving goals by practicing solid teamwork and providing best-in-class customer service to all callers.
- Supports the Federal Call Center by completing other duties as assigned.
Desired Qualifications
- Leads all facets of this position with excellent customer service.
- Maintains a courteous and professional manner which includes a calm and sophisticated disposition, not easily frustrated, stressed, or offended. Listens attentively to caller needs and demonstrates empathy.
- Builds rapport with callers by greeting them in a courteous, friendly, and professional manner using procedures learned during new-hire training.
- Demonstrated ability to provide a professional and friendly experience to both co-workers and callers.
- Demonstrated wiliness and ability to answer questions and solve customer problems.
- Incorporates integrity, detail-oriented attention, and genuine care for callers and callers needs within all interactions.
- Practices efficient communication and documentation practices; properly following Company verbal scripts, tasks as required, and ensuring need-to-know information, escalations, or follow-ups are effectively handled.
- Completes all tasks with ownership and accountability; invested in ensuring a callers receive best-in-class service from start to finish; properly hands work off at shift end.
Desired Education and Experience
- High School Diploma with an Associate degree preferred.
- 2 – 3 years' customer facing customer services experience required.
- 1 – 2 years' call center experience preferred.
- Efficiency with Microsoft Suites, including: Word, Outlook, Excel, and PowerPoint.
- Proficient ability to type at greater than 50 words per minute, utilize computer resources including online applications, portals, and Company software, and perform tasks via telecommunication tools with a pleasant and comprehendible tone and enunciation.
- Previous experience with Salesforce and Nice-in Contact beneficial. Desired Hardware and Software Competency
- Microsoft Suites Basic Level: familiar with suites in an office setting for email, presentations, etc.
- Technology Competencies: general internet skills including the ability to access/utilize various websites.
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Customer Service Representative
Posted today
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Customer Service Representative Summary
In this role you will provide support to customers while delivering excellent Customer Service to promote long-term customer retention. The Customer Service Representative will answer customer questions, explain product and service options, and assist customers with any existing problems. You will also maintain accurate customer records, notating any incidents or upgrades as needed, and provide customer solutions. There are some common traits that contribute to our unique culture. Clear values, caring, loyalty, humility, and a deep commitment to community are just a few of them. These characteristics often steer our decision-making and define the way we treat our customers, clients, suppliers, and team members. We guard these values and attributes fiercely.
Tasks and Responsibilities:
● Support the Customer Service Center by performing tasks assigned by the Customer Success Manager
● Provide first level support to customers
● Resolve issues effectively, escalating as needed
● Greet customers with a professional and welcoming manner
● Speak to as many customers as possible daily
● Monitor and track recurring customer issues
● Update customer accounts
● Offer upgrade paths or new services to new and existing customers
● Support the Customer Success Manager as needed
Requirements:
● Demonstrate experience utilizing computers
● Ability to troubleshoot and effectively
● Clear communication with peers
● Must think independently with an attention to detail
● Track and monitor tasks to completion
● Must be team oriented and maintain a professional demeanor at all times
● Enjoy helping and speaking with customers
● Excellent customer service and communication skills
● Must have a collaborative approach and positive attitude
Please submit your to apply!
Customer Service Representative
Posted today
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Responsible for routine/basic inbound call, outbound call, email, and web chat services, as well as back-office services. Performs services focused on customer satisfaction and adherence to established Service Level Agreements (SLAs). Completes daily routine tasks and responsibilities to support the Customer Service department or programs.
- Supports customer to submit and process origination and disbursement transactions or creates and submits on behalf of customer.
- Assists customer with award origination and disbursement processing and identifying and resolving processing issues.
- Supports inbound calling, outbound calling, email, web chat and outreach to customer to assist in resolving batch edits and errors, missing documents and signature pages, fixing data.
- Provides monitoring support and outreach for batch processing issues and errors, edit code rejects, issue follow up and resolution as requested.
- Logs cases, or updates an existing case as applicable, to record each phone, email, or web chat communication with a customer. Each phone communication will require a manual process to link the call to the open case. All cases shall be logged in a web-based agent desktop application.
- Performs manual linking and unlinking of award records and promissory/agreement to serve notes. • Performs analysis of COD borrower data integrity situations identified by Customer.
- Provides support to Customer to research and confirm COD processing status of data such as promissory notes, batch status, entrance counseling, exit counseling, borrower, grant recipient, borrower-servicer information, etc.
- Support Services shall be executed in compliance with processing and program guidelines published by Customer.
Minimum Qualifications
- US Citizen with a High School Diploma or GED
- 0-2 years of Call center experience. 0-2 years of customer service or public relations experience.
Other Job Specific Skills
- Ability to successfully adapt and perform during times of high call volume.
- Ability to provide effective customer service and deal tactfully and courteously with the public.
- Strong written and verbal communication skills.
- Strong listening ability to interpret and clarify information being provided by customers.
- Strong commitment to providing quality service.
- Ability to foster a good working relationship and rapport with customers.
- Keen attention to detail and accuracy.
- Ability to work well under pressure.
- Unwavering dedication to customer satisfaction and resolving customer concerns.
- Ability to convey enthusiasm, energy and sincerity over the phone