324 Customer Service Roles jobs in Kimberton

The Customer Service Representative is responsible for addressing client and/or provider inquiries via email, fax, telephonic, or written correspondence ensuring adherence to contractual and state guidelines as well as client instructions. This is a remote position.

Essential Functions & Responsibilities:

• Answer phone calls, return phone calls
• Answer emails from clients, providers, and internal referring offices
• Review previous history of the provider in MedCheck, Scheck, and SalesCloud
• Consult with Supervisor or other departments to clarify answers to inquiries
• Contact provider to discuss findings at the appropriate level
• Maintain reports and spreadsheets as needed
• Requires punctual and consistent attendance
• Additional duties as assigned

Knowledge & Skills:

• Knowledge of Workers Compensation fee schedules and regulations
• Effective oral, and written communication skills
• Good organizational skills and ability to multitask
• Detail Oriented
• Proficiency with Microsoft applications
• Medical terminology and coding knowledge

Education & Experience:

• High school diploma or equivalent
• Customer service experience working in the Managed Care and Benefit Administration industries

Pay Range:

CorVel uses a market based approach to pay and our salary ranges may vary depending on your location. Pay rates are established taking into account the following factors: federal, state, and local minimum wage requirements, the geographic location differential, job-related skills, experience, qualifications, internal employee equity, and market conditions. Our ranges may be modified at any time.

For leveled roles (I, II, III, Senior, Lead, etc.) new hires may be slotted into a different level, either up or down, based on assessment during interview process taking into consideration experience, qualifications, and overall fit for the role. The level may impact the salary range and these adjustments would be clarified during the offer process.

Pay Range: $15.00 - $21.00 per hour

CorVel, a certified Great Place to Work Company, is a national provider of industry-leading risk management solutions for the workers' compensation, auto, health, and disability management industries. CorVel was founded in 1987 and has been publicly traded on the NASDAQ stock exchange since 1991. Our continual investment in human capital and technology enable us to deliver the most innovative and integrated solutions to our clients. We are a stable and growing company with a strong, supportive culture and plenty of career advancement opportunities. Over 4,000 people working across the United States embrace our core values of Accountability, Commitment, Excellence, Integrity, and Teamwork (ACE-IT!).

A comprehensive benefits package is available for full-time regular employees and includes Medical (HDHP) w/Pharmacy, Dental, Vision, Long Term Disability, Health Savings Account, Flexible Spending Account Options, Life Insurance, Accident Insurance, Critical Illness Insurance, Pre-paid Legal Insurance, Parking and Transit FSA accounts, 401K, ROTH 401K, and paid time off.

CorVel is an Equal Opportunity Employer, drug free workplace, and complies with ADA regulations as applicable.

Working as liaisons between CSL Behring and its customers, the Customer Account Team is responsible for processing all direct orders for the US business more than $2 billion worth of sales per year. Customer Account Representatives meet the needs of the customers and provide prompt resolution of customer inquiries and issues. This position requires an inherent “customer service” focus, the ability to see the big picture, meet and understand the impact on the organization.

In this role you will report into the Associate Director, Customer Support.

Responsibilities:

• Respond to all inquiries received by Customer Support either directly from customers or via internal sources and provide timely resolution of all customer issues
• Own the Order-to-Cash process from order intake to payment.  This includes, but not limited to accurately processing all phone, emailed, or EDI orders in SAP within same day.
• Proactively identify and escalate any inventory risks or opportunities to ensure consistent supply for all customers
• Continuously review inventory levels for adequate potency range offering as well as ensuring best inventory practices and proposing solutions for order management
• Collaborating with the customer to provide a substitute if the specific product ordered is not available.
• Coordinating with the logistics team to ensure appropriate transportation
• Coordinating with the contracts team if there are pricing discrepancies
• Coordinating with the credit team if there are payment questions.   
• Work with corporate accounts in managing customer specific price changes.
• Demonstrate and apply knowledge of enterprise resource planning (ERP) software system.
• Responsible for new account set up by obtaining credit and license information.
• Process Inventory transfers to 3rd party Patient Services Vendor or Sample Program vendor and ensure timely processing of dispense data to update SAP inventory
• Manage shipments for Clinical Trial or IIS Programs; ensure compliance of SOPs and Sunshine Act by collaborating with product managers and contracted 3rd party patient services companies.
• Collaborate with Customers, CAMs, Contracts and Credit Associates to resolve contract or membership -related discrepancies and propose potential measures to prevent reoccurrence.

Experience: 

• High School diploma required; bachelor’s degree preferred
• 3+ years’ experience in customer service, chargeback, or inventory management, and managing multiple priorities
• Relevant work experience in the pharmaceutical industry
• MS Office with strong Excel experience required
• SAP experience preferred
• This is a hybrid role out of our King of Prussia offices.  You must be onsite 3 days a week, including either a Monday or a Friday.
• The hours are M-Th – 8:30 AM- 6 PM EST Friday 8 AM - 5 PM EST
• Must carry an on-call emergency phone

CSL employees that work at least 30 hours per week are eligible for benefits effective day 1. We are committed to the wellbeing of our employees and their loved ones. CSL offers resources and benefits, from health care to financial protection, so you can focus on doing work that matters. Our benefits are designed to support the needs of our employees at every stage of their life. Whether you are considering starting a family, need help paying for emergency back up care or summer camp, looking for mental health resources, planning for your financial future, or supporting your favorite charity with a matching contribution, CSL has many benefits to help achieve your goals.

Please take the time to review our benefits site to see what’s available to you as a CSL employee.

CSL Behring is a global biotherapeutics leader driven by our promise to save lives. Focused on serving patients’ needs by using the latest technologies, we discover, develop and deliver innovative therapies for people living with conditions in the immunology, hematology, cardiovascular and metabolic, respiratory, and transplant therapeutic areas. We use three strategic scientific platforms of plasma fractionation, recombinant protein technology, and cell and gene therapy to support continued innovation and continually refine ways in which products can address unmet medical needs and help patients lead full lives.

CSL Behring operates one of the world’s largest plasma collection networks, CSL Plasma . Our parent company, CSL , headquartered in Melbourne, Australia, employs 32,000 people, and delivers its lifesaving therapies to people in more than 100 countries.

At CSL, Inclusion and Belonging is at the core of our mission and who we are. It fuels our innovation day in and day out. By celebrating our differences and creating a culture of curiosity and empathy, we are able to better understand and connect with our patients and donors, foster strong relationships with our stakeholders, and sustain a diverse workforce that will move our company and industry into the future. Learn more Inclusion and Belonging | CSL .

Working as liaisons between CSL Behring and its customers, the Customer Account Team is responsible for processing all direct orders for the US business more than $2 billion worth of sales per year. Customer Account Representatives meet the needs of the customers and provide prompt resolution of customer inquiries and issues. This position requires an inherent “customer service” focus, the ability to see the big picture, meet and understand the impact on the organization.

In this role you will report into the Associate Director, Customer Support.

Responsibilities:

• Respond to all inquiries received by Customer Support either directly from customers or via internal sources and provide timely resolution of all customer issues
• Own the Order-to-Cash process from order intake to payment.  This includes, but not limited to accurately processing all phone, emailed, or EDI orders in SAP within same day.
• Proactively identify and escalate any inventory risks or opportunities to ensure consistent supply for all customers
• Continuously review inventory levels for adequate potency range offering as well as ensuring best inventory practices and proposing solutions for order management
• Collaborating with the customer to provide a substitute if the specific product ordered is not available.
• Coordinating with the logistics team to ensure appropriate transportation
• Coordinating with the contracts team if there are pricing discrepancies
• Coordinating with the credit team if there are payment questions.   
• Work with corporate accounts in managing customer specific price changes.
• Demonstrate and apply knowledge of enterprise resource planning (ERP) software system.
• Responsible for new account set up by obtaining credit and license information.
• Process Inventory transfers to 3rd party Patient Services Vendor or Sample Program vendor and ensure timely processing of dispense data to update SAP inventory
• Manage shipments for Clinical Trial or IIS Programs; ensure compliance of SOPs and Sunshine Act by collaborating with product managers and contracted 3rd party patient services companies.
• Collaborate with Customers, CAMs, Contracts and Credit Associates to resolve contract or membership -related discrepancies and propose potential measures to prevent reoccurrence.

Experience: 

• High School diploma required; bachelor’s degree preferred
• 3+ years’ experience in customer service, chargeback, or inventory management, and managing multiple priorities
• Relevant work experience in the pharmaceutical industry
• MS Office with strong Excel experience required
• SAP experience preferred
• This is a hybrid role out of our King of Prussia offices.  You must be onsite 3 days a week, including either a Monday or a Friday.
• The hours are M-Th – 8:30 AM- 6 PM EST Friday 8 AM - 5 PM EST
• Must carry an on-call emergency phone

CSL employees that work at least 30 hours per week are eligible for benefits effective day 1. We are committed to the wellbeing of our employees and their loved ones. CSL offers resources and benefits, from health care to financial protection, so you can focus on doing work that matters. Our benefits are designed to support the needs of our employees at every stage of their life. Whether you are considering starting a family, need help paying for emergency back up care or summer camp, looking for mental health resources, planning for your financial future, or supporting your favorite charity with a matching contribution, CSL has many benefits to help achieve your goals.

Please take the time to review our benefits site to see what’s available to you as a CSL employee.

CSL Behring is a global biotherapeutics leader driven by our promise to save lives. Focused on serving patients’ needs by using the latest technologies, we discover, develop and deliver innovative therapies for people living with conditions in the immunology, hematology, cardiovascular and metabolic, respiratory, and transplant therapeutic areas. We use three strategic scientific platforms of plasma fractionation, recombinant protein technology, and cell and gene therapy to support continued innovation and continually refine ways in which products can address unmet medical needs and help patients lead full lives.

CSL Behring operates one of the world’s largest plasma collection networks, CSL Plasma . Our parent company, CSL , headquartered in Melbourne, Australia, employs 32,000 people, and delivers its lifesaving therapies to people in more than 100 countries.

At CSL, Inclusion and Belonging is at the core of our mission and who we are. It fuels our innovation day in and day out. By celebrating our differences and creating a culture of curiosity and empathy, we are able to better understand and connect with our patients and donors, foster strong relationships with our stakeholders, and sustain a diverse workforce that will move our company and industry into the future. Learn more Inclusion and Belonging | CSL .

Manage large amounts of incoming calls Identify and assess customers' needs to achieve satisfaction Build sustainable relationships and trust with customer accounts through open and interactive communication Provide accurate, valid, and complete info Customer Service Representative, Customer Service, Representative, Salesforce, High School, Operations, Retail, Automotive

POSITION TITLE: Customer Service Manager DEPARTMENT: Front End REPORTS TO: Store Director/BookkeeperFLSA STATUS: Non-ExemptJOB SUMMARY:To provide and maintain high standards of customer service throughout the front end operations. To supervise and direct all front end personnel and activities.ESSENTIAL JOB FUNCTIONS:1) Promote customer goodwill by providing high standards of customer service.2) Supervise and schedule activities of front-end personnel to ensure consistent application of high customer courtesy standards.3) Prepare and maintain effective work schedules for front-end personnel to keep customer inconvenience to a minimum.4) Enforce store policy as it relates to front end operations and assist store managers with discipline of front end associates who fail to abide by company policies and procedures.5) Delegate responsibilities to cashiers as prescribed by store management.6) Conduct training programs for new associates, as well as associates already on board.7) Assist cashiers with price checks.8) Keep store management and scan coordinator informed of all pricing problems.9) Assist customers with returned merchandise, over rings, and overcharges.10) Approve customer checks and enforce check cashing policies.11) Maintain a regular cleaning schedule and overall good housekeeping of the front end.12) Order and control front end supplies (register paper, ribbons, etc.)13) Greet and customers and be observant of people in the store.14) Abide by all company policies as stated in the Employee Handbook.SUPPLEMENTAL JOB FUNCTIONS:1) Provide for proper staffing of Service Center and provide proper training for Acting Customer Service Supervisor.MINIMUM KNOWLEDGE, SKILLS, AND ABILITIES REQUIRED:1) Strong oral and written communication skills for dealing with customers, employees, and Vendors.2) Strong analytical and mathematics skills for conducting accurate audits.3) Must be knowledgeable in federal and state child labor laws regarding employment of individuals under the age of 18.

Required Skills & Experience

- High school diploma or equivalent - 1-3 years of experience in a customer service role, preferably in a fast-paced environment - Proficient typing and computer skills; familiarity with web-based systems, Microsoft Suite, Google and Excellent verbal and written communication skills - Strong organizational and multitasking abilities

Nice to Have Skills & Experience

- Additional education or certifications in customer service or related fields is a plus

Job Description

Insight Global is seeking a highly organized and motivated Customer Service Representative to join our team. This individual will be responsible for providing exceptional support to customers via phone, email, and web-based systems. The ideal candidate thrives in a fast-paced environment, demonstrates excellent communication and multitasking skills, and is eager to learn and adapt to new technologies. - Deliver outstanding customer service on behalf of the company through various communication channels - Manage inbound and outbound calls efficiently and professionally - Schedule appointments using internal systems and mapping tools - Accurately document customer interactions in our database and provide relevant information to clients.

Overview:

We are currently looking for a Customer Service Representative to play a pivotal role in helping to support excellent customer service, customer retention and new customer acquisition. As a Customer Service Representative, you will serve as a main point of contact for our customers by handling inbound and outbound sales and service related calls and performing administrative functions ensuring the highest level of customer service, quality, efficiency and accuracy in all that you do.

• Handle incoming calls and utilize a proactive sales approach with every customer interaction to uncover additional sales and service opportunities
• Maintain an in-depth knowledge of Suburban Propane products and services, customer account and billing processes, new customer information, and various policies and procedures related to product delivery and service
• Present a professional, confident and enthusiastic image to develop trusting relationships with all customers
• Provide high levels of customer account management by properly setting up and maintaining account information and data
• Process and coordinate Accounts Receivable, Collections and Accounts Payable functions and activities
• Handle administrative, data entry, reporting and reconciliation around asset and inventory controls and purchasing
• Coordinate with Customer Service Center (CSC), regional and corporate employees to ensure high levels of customer service and achieve operational efficiencies
• May assist with route forecasting and maintenance and with the scheduling of daily service work, installation and repairs

Why join the Suburban Propane team? Because we care about the physical, mental, and financial wellbeing of our employees and provide them with competitive pay plus incentive potential and an outstanding benefits package including:

• Medical, dental, and vision (eligibility after just 30 days of employment)
• Paid time off that increases with tenure
• A 401(k) with company match and immediate vesting
• A new employee training program and many opportunities for continued learning and career development
• Disability and life insurance
• Employee recognition program
• Generous tuition assistance program
• Propane discounts

For eligibility, the number of days provided under our PTO plan, and other information about benefits please visit: .

• Minimum of 3 years of experience in a customer service role
• Minimum of a High School diploma or GED preferred
• Solid computer skills including Microsoft Office, data entry and the ability to run and analyze reports
• Ability to multi-task and prioritize assignments in a team environment

Suburban Propane Partners, L.P. ("Suburban Propane") is a publicly traded master limited partnership listed on the New York Stock Exchange. Headquartered in Whippany, New Jersey, Suburban Propane has been in the customer service business since 1928 and is a nationwide distributor of propane, renewable propane, renewable natural gas ("RNG"), fuel oil and related products and services, as well as a marketer of natural gas and electricity and producer of and investor in low carbon fuel alternatives, servicing the energy needs of approximately 1 million residential, commercial, governmental, industrial and agricultural customers through approximately 700 locations across 42 states. Suburban Propane is supported by three core pillars: (1) Suburban Commitment showcasing Suburban Propane's nearly 100-year legacy, and ongoing commitment to the highest standards for dependability, flexibility, and reliability that underscores Suburban Propane's commitment to excellence in customer service; (2) SuburbanCares highlighting continued dedication to giving back to local communities across Suburban Propane's national footprint; and (3) Go Green with Suburban Propane promoting the clean burning and versatile nature of propane and renewable propane as a bridge to a green energy future and investing in the next generation of innovative, renewable energy alternatives. For additional information on Suburban Propane, please visit

Its an amazing time to become a part of our team as we expand our national footprint and make strides toward a sustainable, clean energy future!

Applications will be accepted until the position is filled.

As part of our pre-employment hiring process, background checks and drug screens are performed.

For more information about our hiring process, please visit:

At Suburban Propane, we know that our strength comes from our diverse and inclusive team of employees who make a difference in the communities we serve across the country every day. As an Equal Opportunity Employer, we consider all applicants for employment without regard to an individuals age, sex, sexual orientation, gender identity, race, color, creed, religion, national origin or ancestry, citizenship, marital status, familial status, physical or mental disability, handicap, military or veteran status, genetic information, pregnancy, or any other category protected under federal, state or local law, regulation, or ordinance.

In line with these values, Suburban Propane considers all qualified applicants, including those with criminal histories, in a manner consistent with applicable laws. To that end, the Company welcomes such applicants in accordance with the California Fair Chance Act, the Los Angeles City Fair Chance Ordinance, the Los Angeles County Fair Chance Ordinance, and the San Francisco Fair Chance Ordinance. Philadelphia applicants can review information pertaining to Philadelphias Fair Criminal Record Screening Standards Ordinance here:

Job Category: Operations Group

Requisition Number: CUSTO01288

Position Title: Customer Service Manager

Department: Front End

Reports To: Store Director/Bookkeeper

FLSA Status: Non-Exempt

Job Summary:

To provide and maintain high standards of customer service throughout the front end operations. To supervise and direct all front end personnel and activities.

Essential Job Functions:

• Promote customer goodwill by providing high standards of customer service.
• Supervise and schedule activities of front-end personnel to ensure consistent application of high customer courtesy standards.
• Prepare and maintain effective work schedules for front-end personnel to keep customer inconvenience to a minimum.
• Enforce store policy as it relates to front end operations and assist store managers with discipline of front end associates who fail to abide by company policies and procedures.
• Delegate responsibilities to cashiers as prescribed by store management.
• Conduct training programs for new associates, as well as associates already on board.
• Assist cashiers with price checks.
• Keep store management and scan coordinator informed of all pricing problems.
• Assist customers with returned merchandise, over rings, and overcharges.
• Approve customer checks and enforce check cashing policies.
• Maintain a regular cleaning schedule and overall good housekeeping of the front end.
• Order and control front end supplies (register paper, ribbons, etc.)
• Greet and customers and be observant of people in the store.
• Abid by all company policies as stated in the Employee Handbook.

Supplemental Job Functions:

• Provide for proper staffing of Service Center and provide proper training for Acting Customer Service Supervisor.

Minimum Knowledge, Skills, and Abilities Required:

• Strong oral and written communication skills for dealing with customers, employees, and Vendors.
• Strong analytical and mathematics skills for conducting accurate audits.
• Must be knowledgeable in federal and state child labor laws regarding employment of individuals under the age of 18.

Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.