38 Customer Service Roles jobs in Lineville
Customer Support Specialist
Posted 3 days ago
Job Viewed
Job Description
The Customer Service Representative (CSR) functions as the liaison between Mauser Corporation and its customers. Handles all customer orders from order entry through shipment of orders. The CSR acts as the first point of contact for the customer at their respective plant and helps customers with all questions and concerns that arise.
Responsibilities:
- Establish relationships with customers by communicating and resolving issues.
- Responsible for order entry and/or maintenance for assigned accounts.
- Review plant delivery schedules versus requested dates and resolves any conflicts. Tracks and communicates any changes and potential service issues to the customer.
- Communicate order confirmations, changes and cancellations to both customers and internal Mauser team members.
- Inform sales and operations of any unresolved service issues; Recommends corrective action to customer issues as necessary.
- Reviews orders after shipment for billing accuracy and any quantity item errors.
- Manages the issuing of credits, return authorizations and pallet returns.
- Reviews inventory usage on stocked items, identifies and communicates items that have not tracked to plan.
- Ensures that any customer complaints have been resolved in a satisfactory manner obtaining guidance/approval from supervisor when necessary.
- Communicates with Planners, Sales Representatives, Pricing team and Plant Management as needed.
- Prepares necessary reports for Plant Management and customers such as inventory and open order reports and tracks shipments associated with invoices
- Processes plant claims which include any deductions for shortages, quality issues and any miscellaneous items.
- Files any customer paperwork such as shipping documentation or customer orders in a timely fashion.
- Performs other duties as assigned.
Requirements:
- Associate or bachelor's degree preferred but not required
- Manufacturing experience strongly preferred
- 1-3 years customer service experience required
- Microsoft Office Suite - basic to above-average computer skills including Excel
- CRM experience preferred
- Ability to perform basic quantitative skills required,
- Ability to work with all areas of the business including plant and sales personnel.
- Professional verbal and written communication
- Strong customer service advocacy and problem-solving skills
Mauser Packaging Solutions is that company.
Our mission is to help our customers achieve better sustainability with their packaging. And we do that by giving our people the opportunity to do important work, solve interesting problems and be part of a diverse, forward-looking team.
At Mauser Packaging Solutions, you can be proud to work for a company that's always striving to innovate and serve customers better-and help them be better stewards of the environment.
Whether you're a seasoned professional-or just beginning your career-there's a place where you can help make a difference at Mauser Packaging Solutions. Join us!
Mauser Packaging Solutions is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.
Benefits:
Not Applicable
Customer Service Lead

Posted 1 day ago
Job Viewed
Job Description
Customer Service Lead

Posted 1 day ago
Job Viewed
Job Description
Customer Service Lead

Posted 1 day ago
Job Viewed
Job Description
Customer Service/Sales

Posted 1 day ago
Job Viewed
Job Description
**Position Purpose:**
Customer Service/Sales associates provide fast, friendly service by actively seeking out customers to assess their needs and provide assistance. These associates learn about products using our tools, and provide information to customers in order to sell an entire project. Associates in this position will learn how to greet, qualify, recommend and close every customer in their department, and know how to handle basics in adjacent departments. Customer Service/Sales associates maintain the in-stock condition of assigned areas, and ensure it is clean, shop-able, and safe. Each associate has the responsibility of providing a safe working and shopping environment by following all safety policies & standards, completing specified safety training, immediately correcting hazards & unsafe conditions or reporting conditions to the Manager on Duty, and working safely as not to endanger themselves, co-workers, vendors, or customers. These associates work in cooperation with their Department Supervisor and other associates in their department as well as other departments. Specific store departments may include Building Materials, Décor, Electrical, Flooring, Garden, Hardware, Kitchen & Bath, Lumber, Millwork, Paint, Plumbing and Tool Rental. The Customer Service/Sales position types may include Department Sales, Lead Generator, Pro Account Sales, Sales Specialist, Special Services, and Customer Order Specialist.
We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class.
Customer Service Crew
Posted today
Job Viewed
Job Description
As a Dunkin' franchisee, we are committed to our employees as much as we are committed to our customers. We value hardworking and enthusiastic employees and we make it a priority to ensure their success.
Crew Members are the foundation of what keeps the store and America running. We are looking to add to our team of positive, energetic employees who are passionate about the Dunkin Brand and delivering exceptional customer service.
Benefits of working for a Dunkin' franchisee:
- Competitive wages
- Awesome team-oriented environment
- Lots of potential for growth within the company for those who work hard
REQUIREMENTS
- Provide excellent guest satisfaction, service speed, and product quality
- Previous experience working in a cafe or quick service restaurant preferred
- Show passion about results by setting compelling targets and delivering on commitments
- Meet safety and sanitation standards
- Anticipate and understand guests needs and exceed their expectations
- Works well in a team environment
In 1950, Bill Rosenberg opened the first Dunkin' shop in Quincy, Massachusetts. Dunkin' licensed the first of many franchises in 1955. It is now the world's leading baked goods and coffee chain, serving more than 3 million customers per day. Dunkin' sells 52 varieties of donuts and more than a dozen coffee beverages as well as an array of bagels, breakfast sandwiches and other baked goods.
We are a locally owned and operated Dunkin' franchise, with a fast-paced, high energy environment where you get to interact with loyal customers every day. Join our team today!
You are applying for work with a franchisee of Dunkin', not Dunkin' Brands, Inc. or any of its affiliates. Any information you submit will be provided solely to the franchisee. If hired, the franchisee will be your only employer. Franchisees are independent business owners who set their own wage and benefit programs that can vary among franchisees.
Be The First To Know
About the latest Customer service roles Jobs in Lineville !