2451 Customer Service Roles jobs in Maryland
Client Relations Manager
21217 Baltimore, Maryland
Cengage Group
Posted 4 days ago
Job Viewed
Job Description
**We believe in the power and joy of learning**
At Cengage Group, our employees have a direct impact in helping students around the world discover the power and joy of learning. We are bonded by our shared purpose - driving innovation that helps millions of learners improve their lives and achieve their dreams through education.
**Our culture values diversity, engagement, and discovery**
Our business is driven by our strong culture, and we know that creating an inclusive and diverse workplace is critical to the success of our company and our learners, as well as our individual well-being. We recognize the value of different perspectives in everything we do, and strive to ensure employees of all levels and backgrounds feel empowered to voice their ideas and bring their authentic selves to work. We achieve these priorities through inclusive programs, benefits, and initiatives that are integrated into the fabric of how we work every day. To learn more, please see Client Operations Manager will:**
This role will work to manage and deliver talent pipeline services to new and existing corporate clients. The Client Operations Manager is responsible for guiding new corporate clients through post-contract onboarding processes and managing client succes and service delivery from end to end through the entire contract lifecycle. Success in this position will be defined by our ability to deliver exceptional talent pipeline and upskilling services to our corporate clients, help grow the client relationship, and demonstrate the performance vital for the sales team to expand our business. In addition, they will analyze and improve organizational processes, and work to improve quality, productivity and efficiency.
The Client Operations Manager will be responsible for managing several corporate clients and the talent pipeline and upskilling service(s) delivered to include the following:
+ Responsible for all phases of the talent pipeline lifecycle - helping clients with processes throughout onboarding, assisting with the design and process development for each client, proactively contacting clients at strategic intervals through the contract lifecycle, assisting with technical support needs, providing regular reporting, and holding quarterly progress sessions for assigned clients.
+ Develop and implement operational policies and procedures related to candidate application, enrollment, and persistence through our train-to-hire programs in preparation for placement with our corporate clients. Be responsible for applicant outreach, communications, and success through the recruitment funnel.
+ Develop and implement operational policies and procedures related to enrollment, persistence and certification for upskilling trainees identified by our corporate clients. Be responsible for upskilling trainee support, communications, reporting, and success.
+ Analyze operational processes and performance data to find opportunities for improvement.
+ Lead and direct operations team to achieve business targets; including student/candidate tracking and client reporting data and metrics.
+ Vet and prepare trainees for referral to clients to be interviewed and hired for on-site training.
+ Work cross functionally with both internal departments and external clients to achieve goals.
+ Identify and implement strategies to improve quality of service, productivity and profitability for both recruited candidates and upskilling students enrolled by clients.
+ Liaise and cross-collaborate with internal team members to ensure forecasting is fulfilled appropriately.
+ Ensure all operations are carried on in an appropriate and cost-effective way; respond to clients and students in a timely manner.
+ Support in forecasting requirements, communicating with clients directly, and addressing operational needs; establish standard methodologies for an energetic team with scalable processes to drive client success and growth.
+ Be responsible for related procurement processes and coordinate material and resources allocation.
+ Identify and address problems and opportunities for the business.
+ Provide data and support to management as needed.
**Skills You'll Need Here:**
**Basic:**
+ BA/BS or equivalent work experience and a validated, successful track record in a detail oriented position.
+ Minimum of four years of successful operations, talent acquisition, client services or related detail-oriented and customer-focused work.
+ Values and appreciates diversity of thought; able to work with diverse audiences both internally and externally.
+ Highly flexible and adaptable to change.
+ High energy and good communication skills both written and verbal.
+ Ability to interact professionally with Vice Presidents and Director level staff within clients.
+ Have a customer focused mentality; both in work with candidates, trainees and clients.
+ Comfortable using technology in performing routine job tasks and for product demonstration purposes.
+ Outstanding organizational and time management skills.
+ Proficiency in PC and Microsoft Office applications. Great if experienced with Salesforce.
+ Ability to monitor and evaluate operational data.
**Preferred:**
+ Professional business-to-business/customer success experience (3 years strongly desired)
+ Experience working with adult learners and non-traditional students.
+ Proficiency in being a great partner within and outside one's own department.
+ Understanding of client relations/partnership management and how to efficiently work with external partnerships.
+ Driven to succeed and yearning to make impact; customer success obsession mentality.
Cengage Group is committed to working with broad talent pools to attract and hire strong and most qualified individuals. Our job applicants are considered regardless of race, national origin, religion, sex, sexual orientation, genetic information, disability, age, veteran status, and any other classification protected by applicable federal, state, provincial or local laws.
Cengage is also committed to providing reasonable accommodations for qualified individuals with disabilities including during our job application process. If you are an applicant with a disability and require reasonable accommodation in our job application process, please contact us at or at .
**About Cengage Group**
Cengage Group, a global education technology company serving millions of learners, provides affordable, quality digital products and services that equip students with the skills and competencies needed to be job ready. For more than 100 years, we have enabled the power and joy of learning with trusted, engaging content, and now, integrated digital platforms. We serve the higher education, workforce skills, secondary education, English language teaching and research markets worldwide. Through our scalable technology, including MindTap and Cengage Unlimited, we support all learners who seek to improve their lives and achieve their dreams through education.
**Compensation**
At Cengage Group, we take great pride in our commitment to providing a comprehensive and rewarding Total Rewards package designed to support and empower our employees. Click here ( to learn more about our _Total Rewards Philosophy_ .
The full base pay range has been provided for this position. Individual base pay will vary based on work schedule, qualifications, experience, internal equity, and geographic location. Sales roles often incorporate a significant incentive compensation program beyond this base pay range.
$58,300.00 - $75,750.00 USD
**Cengage Group** , a global education technology company serving millions of learners, provides affordable, quality digital products and services that equip students with the skills and competencies needed to be job ready. For more than 100 years, we have enabled the power and joy of learning with trusted, engaging content, and now, integrated digital platforms.
We serve the higher education, workforce skills, secondary education, English language teaching and research markets worldwide. Through our scalable technology, including MindTap and Cengage Unlimited, we support all learners who seek to improve their lives and achieve their dreams through education.
**_Warning: Be aware, there has been an increase of targeted recruitment_** **_scams perpetrated by bad actors falsely providing job offers on behalf Cengage Group to candidates as a means of obtaining personal information. Note that Cengage will always interview candidates via live in-person meetings, phone calls and video calls before an offer would be extended. Also, be sure to check that communication is coming from an @cengage.com email address._**
At Cengage Group, our employees have a direct impact in helping students around the world discover the power and joy of learning. We are bonded by our shared purpose - driving innovation that helps millions of learners improve their lives and achieve their dreams through education.
**Our culture values diversity, engagement, and discovery**
Our business is driven by our strong culture, and we know that creating an inclusive and diverse workplace is critical to the success of our company and our learners, as well as our individual well-being. We recognize the value of different perspectives in everything we do, and strive to ensure employees of all levels and backgrounds feel empowered to voice their ideas and bring their authentic selves to work. We achieve these priorities through inclusive programs, benefits, and initiatives that are integrated into the fabric of how we work every day. To learn more, please see Client Operations Manager will:**
This role will work to manage and deliver talent pipeline services to new and existing corporate clients. The Client Operations Manager is responsible for guiding new corporate clients through post-contract onboarding processes and managing client succes and service delivery from end to end through the entire contract lifecycle. Success in this position will be defined by our ability to deliver exceptional talent pipeline and upskilling services to our corporate clients, help grow the client relationship, and demonstrate the performance vital for the sales team to expand our business. In addition, they will analyze and improve organizational processes, and work to improve quality, productivity and efficiency.
The Client Operations Manager will be responsible for managing several corporate clients and the talent pipeline and upskilling service(s) delivered to include the following:
+ Responsible for all phases of the talent pipeline lifecycle - helping clients with processes throughout onboarding, assisting with the design and process development for each client, proactively contacting clients at strategic intervals through the contract lifecycle, assisting with technical support needs, providing regular reporting, and holding quarterly progress sessions for assigned clients.
+ Develop and implement operational policies and procedures related to candidate application, enrollment, and persistence through our train-to-hire programs in preparation for placement with our corporate clients. Be responsible for applicant outreach, communications, and success through the recruitment funnel.
+ Develop and implement operational policies and procedures related to enrollment, persistence and certification for upskilling trainees identified by our corporate clients. Be responsible for upskilling trainee support, communications, reporting, and success.
+ Analyze operational processes and performance data to find opportunities for improvement.
+ Lead and direct operations team to achieve business targets; including student/candidate tracking and client reporting data and metrics.
+ Vet and prepare trainees for referral to clients to be interviewed and hired for on-site training.
+ Work cross functionally with both internal departments and external clients to achieve goals.
+ Identify and implement strategies to improve quality of service, productivity and profitability for both recruited candidates and upskilling students enrolled by clients.
+ Liaise and cross-collaborate with internal team members to ensure forecasting is fulfilled appropriately.
+ Ensure all operations are carried on in an appropriate and cost-effective way; respond to clients and students in a timely manner.
+ Support in forecasting requirements, communicating with clients directly, and addressing operational needs; establish standard methodologies for an energetic team with scalable processes to drive client success and growth.
+ Be responsible for related procurement processes and coordinate material and resources allocation.
+ Identify and address problems and opportunities for the business.
+ Provide data and support to management as needed.
**Skills You'll Need Here:**
**Basic:**
+ BA/BS or equivalent work experience and a validated, successful track record in a detail oriented position.
+ Minimum of four years of successful operations, talent acquisition, client services or related detail-oriented and customer-focused work.
+ Values and appreciates diversity of thought; able to work with diverse audiences both internally and externally.
+ Highly flexible and adaptable to change.
+ High energy and good communication skills both written and verbal.
+ Ability to interact professionally with Vice Presidents and Director level staff within clients.
+ Have a customer focused mentality; both in work with candidates, trainees and clients.
+ Comfortable using technology in performing routine job tasks and for product demonstration purposes.
+ Outstanding organizational and time management skills.
+ Proficiency in PC and Microsoft Office applications. Great if experienced with Salesforce.
+ Ability to monitor and evaluate operational data.
**Preferred:**
+ Professional business-to-business/customer success experience (3 years strongly desired)
+ Experience working with adult learners and non-traditional students.
+ Proficiency in being a great partner within and outside one's own department.
+ Understanding of client relations/partnership management and how to efficiently work with external partnerships.
+ Driven to succeed and yearning to make impact; customer success obsession mentality.
Cengage Group is committed to working with broad talent pools to attract and hire strong and most qualified individuals. Our job applicants are considered regardless of race, national origin, religion, sex, sexual orientation, genetic information, disability, age, veteran status, and any other classification protected by applicable federal, state, provincial or local laws.
Cengage is also committed to providing reasonable accommodations for qualified individuals with disabilities including during our job application process. If you are an applicant with a disability and require reasonable accommodation in our job application process, please contact us at or at .
**About Cengage Group**
Cengage Group, a global education technology company serving millions of learners, provides affordable, quality digital products and services that equip students with the skills and competencies needed to be job ready. For more than 100 years, we have enabled the power and joy of learning with trusted, engaging content, and now, integrated digital platforms. We serve the higher education, workforce skills, secondary education, English language teaching and research markets worldwide. Through our scalable technology, including MindTap and Cengage Unlimited, we support all learners who seek to improve their lives and achieve their dreams through education.
**Compensation**
At Cengage Group, we take great pride in our commitment to providing a comprehensive and rewarding Total Rewards package designed to support and empower our employees. Click here ( to learn more about our _Total Rewards Philosophy_ .
The full base pay range has been provided for this position. Individual base pay will vary based on work schedule, qualifications, experience, internal equity, and geographic location. Sales roles often incorporate a significant incentive compensation program beyond this base pay range.
$58,300.00 - $75,750.00 USD
**Cengage Group** , a global education technology company serving millions of learners, provides affordable, quality digital products and services that equip students with the skills and competencies needed to be job ready. For more than 100 years, we have enabled the power and joy of learning with trusted, engaging content, and now, integrated digital platforms.
We serve the higher education, workforce skills, secondary education, English language teaching and research markets worldwide. Through our scalable technology, including MindTap and Cengage Unlimited, we support all learners who seek to improve their lives and achieve their dreams through education.
**_Warning: Be aware, there has been an increase of targeted recruitment_** **_scams perpetrated by bad actors falsely providing job offers on behalf Cengage Group to candidates as a means of obtaining personal information. Note that Cengage will always interview candidates via live in-person meetings, phone calls and video calls before an offer would be extended. Also, be sure to check that communication is coming from an @cengage.com email address._**
View Now
0
Call Center Agent
20706 Lanham, Maryland
VECra Inc.
Posted today
Job Viewed
Job Description
Job Title: Call Center Agent (Full-Time, Remote)
Location: Remote
Company Overview
VECRA, Inc. is a service-disabled veteran-owned, woman-owned, and minority business enterprise (SDVOSB, WOSB, MBE) consulting firm. We specialize in helping clients drive growth, transform businesses, and innovate through proven methodologies. VECRA's experience spans innovative software applications, reporting systems, program management, facilities, and supply chain management. Our services are always:
VECRA is seeking remote Call Center Agents to provide support for the Maryland Health Benefits Exchange. Agents will assist Maryland residents with healthcare benefits, handling an average of 30-35 inbound calls per day (with higher call volume during open enrollment). This position requires 7 weeks of paid training. Agents must provide their own computer/laptop (Chromebooks and iPads are not permitted) and headset.
Key Responsibilities
VECRA offers a competitive benefits package for full-time employees, including:
Equal Opportunity Employer
VECRA, Inc. is an Equal Opportunity and Affirmative Action employer. We are committed to administering all employment actions based on merit and free from discrimination based on race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability. VECRA maintains a drug-free workplace and conducts pre-employment substance abuse testing and background checks, where permitted by law.
Location: Remote
Company Overview
VECRA, Inc. is a service-disabled veteran-owned, woman-owned, and minority business enterprise (SDVOSB, WOSB, MBE) consulting firm. We specialize in helping clients drive growth, transform businesses, and innovate through proven methodologies. VECRA's experience spans innovative software applications, reporting systems, program management, facilities, and supply chain management. Our services are always:
- Vigilant Efficient Collaborative Responsive Accurate (VECRA)
VECRA is seeking remote Call Center Agents to provide support for the Maryland Health Benefits Exchange. Agents will assist Maryland residents with healthcare benefits, handling an average of 30-35 inbound calls per day (with higher call volume during open enrollment). This position requires 7 weeks of paid training. Agents must provide their own computer/laptop (Chromebooks and iPads are not permitted) and headset.
Key Responsibilities
- Answer inbound calls from consumers, prospective enrollees, and those acting on their behalf, providing information on policies, procedures, and privacy protocols.
- Track and document all inquiries using the designated systems.
- Complete tasks according to established guidelines and quality assurance metrics.
- Assist consumers with changes to their applications and reset passwords for self-service.
- Check application status and verify coverage effectiveness.
- Escalate calls or issues to appropriate staff when needed.
- Facilitate translation services for non-English speaking callers.
- Attend training and meetings to maintain up-to-date knowledge of all programs and systems.
- Must be a Maryland Resident.
- 3+ years of call center experience.
- Experience with high inbound call volumes and meeting/exceeding performance metrics.
- Fast learner with the ability to work independently.
- Strong multitasking and computer skills.
- Excellent listening skills with the ability to understand, not just respond.
- Punctual and self-reliant.
- High School Diploma or GED required.
- Work Hours: 8:00 AM - 6:00 PM (Assigned 8-hour shift within this timeframe)
- Salary: $18.50/hour
- Location: Remote
- Travel: No
VECRA offers a competitive benefits package for full-time employees, including:
- Paid holidays
- Paid time off
- Medical and dental coverage
Equal Opportunity Employer
VECRA, Inc. is an Equal Opportunity and Affirmative Action employer. We are committed to administering all employment actions based on merit and free from discrimination based on race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability. VECRA maintains a drug-free workplace and conducts pre-employment substance abuse testing and background checks, where permitted by law.
View Now
1
Call Center Agent - Clinical Research
21276 Baltimore, Maryland
Maryland Staffing
Posted today
Job Viewed
Job Description
Call Center Agent
At Parexel, the Call Center Agent is a business crucial role in ensuring panels of volunteers for clinical research studies conducted at the Parexel Baltimore and Los Angeles Early Phase Clinical Units (EPCUs) are filled on time and are in compliance with all sponsor protocols, Good Clinical Practices (GCPs), EPCU Standard Operating Procedures (SOPs), and any other applicable regulations. The person in this position ensures that all departmental work is timely, efficient, and of the highest quality.
Your Activities:
- Coordinating all aspects of incoming and outgoing calls and emails as they relate to specific assigned studies
- Interfacing with the screening team regarding screening appointment dates/times and communicating this information to all relevant call-center personnel
- Communicating and coordinating status of recruitment efforts within the call-center and initiating any increased efforts to maximize recruitment for assigned studies
- Providing regular updates to the study team and management on recruitment progress
- Reviewing clinical trial protocols and developing study specific recruitment documents e.g., telephone scripts, study fact sheets, call strategies, etc.
- Telephone screening potential trial volunteers according to study specific telephone scripts and the daily recruitment strategy
- Handling incoming and outgoing calls to potential volunteers and closely track daily activity utilizing the Cisco Enterprise Contact Center (automated call distribution system)
- Scheduling screening appointments and record appropriate volunteer data in ClinBase
- Data entry of all communications to the Volunteer Database for assigned studies
- Participating in team project meetings for regular recruitment updates on assigned studies
- Undertaking the full range of duties relevant to the management and development of the team to ensure their performance meets and or exceeds both the business and their own personal goals/objectives
- Maintaining a positive, results orientated work environment
- Building partnerships and modeling teamwork
- Communicating to the team in an open, balanced, and objective manner
- Participating in formal staff review processes e.g. performance and salary reviews to corporate standards and timescales
- Various other projects/duties as assigned by the Call-Center Manager or Management based on company need
Your Profile:
- 2 years of call-center, customer service, or clinical research related work experience
- A flexible attitude with respect to work assignments and new learning
- Ability to work evenings or weekends as projects dictate (schedule is typically weekday shift)
- High School Diploma required. Bachelor's degree preferred.
Base Pay Range: $20.00 to $23.00 per hour Actual salaries may vary within the range based on several factors including, but not limited to education, training, experience, professional achievement, and location. In addition to base salary, some roles may be eligible for participation in Parexel's annual performance-based bonus plan, annual salary review and additional total rewards incentives. Our talent acquisition team will provide additional details on our bonus plan or incentive programs for those eligible roles. For all eligible employees, we offer market leading benefit programs including paid time off, 401k match, life insurance, health insurance, and other benefit offerings in accordance with the terms of applicable plans.
EEO Disclaimer Parexel is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to legally protected status, which in the US includes race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.
View Now
2
Call Center Agent - Clinical Research
21217 Baltimore, Maryland
Parexel
Posted 7 days ago
Job Viewed
Job Description
**Work Location** : onsite in Baltimore, MD
At Parexel, the **Call Center Agent** is a business crucial role in ensuring panels of volunteers for clinical research studies conducted at the Parexel Baltimore and Los Angeles Early Phase Clinical Units (EPCUs) are filled on time and are in compliance with all sponsor protocols, Good Clinical Practices (GCPs), EPCU Standard Operating Procedures (SOPs), and any other applicable regulations. The person in this position ensures that all departmental work is timely, efficient, and of the highest quality.
**Your Activities:**
+ Coordinating all aspects of incoming and outgoing calls and emails as they relate to specific assigned studies
+ Interfacing with the screening team regarding screening appointment dates/times and communicating this information to all relevant call-center personnel
+ Communicating and coordinating status of recruitment efforts within the call-center and initiating any increased efforts to maximize recruitment for assigned studies
+ Providing regular updates to the study team and management on recruitment progress
+ Reviewing clinical trial protocols and developing study specific recruitment documents - e.g., telephone scripts, study fact sheets, call strategies, etc.
+ Telephone screening potential trial volunteers according to study specific telephone scripts and the daily recruitment strategy
+ Handling incoming and outgoing calls to potential volunteers and closely track daily activity utilizing the Cisco Enterprise Contact Center (automated call distribution system)
+ Scheduling screening appointments and record appropriate volunteer data in ClinBase
+ Data entry of all communications to the Volunteer Database for assigned studies
+ Participating in team project meetings for regular recruitment updates on assigned studies
+ Undertaking the full range of duties relevant to the management and development of the team to ensure their performance meets and or exceeds both the business and their own personal goals/objectives
+ Maintaining a positive, results orientated work environment
+ Building partnerships and modeling teamwork
+ Communicating to the team in an open, balanced, and objective manner
+ Participating in formal staff review processes e.g. performance and salary reviews to corporate standards and timescales
+ Various other projects/duties as assigned by the Call-Center Manager or Management based on company need
**Your Profile:**
+ 2 years of call-center, customer service, or clinical research related work experience
+ A flexible attitude with respect to work assignments and new learning
+ Ability to work evenings or weekends as projects dictate (schedule is typically weekday shift)
+ High School Diploma required. Bachelor's degree preferred.
**Base Pay Range:** $20.00 to $23.00 per hour
Actual salaries may vary within the range based on several factors including, but not limited to education, training, experience, professional achievement, and location.
In addition to base salary, some roles may be eligible for participation in Parexel's annual performance-based bonus plan, annual salary review and additional total rewards incentives.
Our talent acquisition team will provide additional details on our bonus plan or incentive programs for those eligible roles. For all eligible employees, we offer market leading benefit programs including paid time off, 401k match, life insurance, health insurance, and other benefit offerings in accordance with the terms of applicable plans.
EEO Disclaimer
Parexel is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to legally protected status, which in the US includes race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.
At Parexel, the **Call Center Agent** is a business crucial role in ensuring panels of volunteers for clinical research studies conducted at the Parexel Baltimore and Los Angeles Early Phase Clinical Units (EPCUs) are filled on time and are in compliance with all sponsor protocols, Good Clinical Practices (GCPs), EPCU Standard Operating Procedures (SOPs), and any other applicable regulations. The person in this position ensures that all departmental work is timely, efficient, and of the highest quality.
**Your Activities:**
+ Coordinating all aspects of incoming and outgoing calls and emails as they relate to specific assigned studies
+ Interfacing with the screening team regarding screening appointment dates/times and communicating this information to all relevant call-center personnel
+ Communicating and coordinating status of recruitment efforts within the call-center and initiating any increased efforts to maximize recruitment for assigned studies
+ Providing regular updates to the study team and management on recruitment progress
+ Reviewing clinical trial protocols and developing study specific recruitment documents - e.g., telephone scripts, study fact sheets, call strategies, etc.
+ Telephone screening potential trial volunteers according to study specific telephone scripts and the daily recruitment strategy
+ Handling incoming and outgoing calls to potential volunteers and closely track daily activity utilizing the Cisco Enterprise Contact Center (automated call distribution system)
+ Scheduling screening appointments and record appropriate volunteer data in ClinBase
+ Data entry of all communications to the Volunteer Database for assigned studies
+ Participating in team project meetings for regular recruitment updates on assigned studies
+ Undertaking the full range of duties relevant to the management and development of the team to ensure their performance meets and or exceeds both the business and their own personal goals/objectives
+ Maintaining a positive, results orientated work environment
+ Building partnerships and modeling teamwork
+ Communicating to the team in an open, balanced, and objective manner
+ Participating in formal staff review processes e.g. performance and salary reviews to corporate standards and timescales
+ Various other projects/duties as assigned by the Call-Center Manager or Management based on company need
**Your Profile:**
+ 2 years of call-center, customer service, or clinical research related work experience
+ A flexible attitude with respect to work assignments and new learning
+ Ability to work evenings or weekends as projects dictate (schedule is typically weekday shift)
+ High School Diploma required. Bachelor's degree preferred.
**Base Pay Range:** $20.00 to $23.00 per hour
Actual salaries may vary within the range based on several factors including, but not limited to education, training, experience, professional achievement, and location.
In addition to base salary, some roles may be eligible for participation in Parexel's annual performance-based bonus plan, annual salary review and additional total rewards incentives.
Our talent acquisition team will provide additional details on our bonus plan or incentive programs for those eligible roles. For all eligible employees, we offer market leading benefit programs including paid time off, 401k match, life insurance, health insurance, and other benefit offerings in accordance with the terms of applicable plans.
EEO Disclaimer
Parexel is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to legally protected status, which in the US includes race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.
View Now
3
Call Center Agent DARCARS Automotive Group
20849 Rockville, Maryland
DARCARS Automotive Group
Posted today
Job Viewed
Job Description
DARCARS Automotive Group is now hiring an Automotive Call Center Agent - Service Department. Embark on an opportunity that leads to career growth! We're looking for Call Center Agents to be the vital link between our service department and our valued Call Center, Automotive, Agent, Technology
View Now
4
Tier I Call Center Support Agent
20915 North Kensington, Maryland
TekSynap
Posted 7 days ago
Job Viewed
Job Description
**Responsibilities & Qualifications**
**RESPONSIBILITIES**
+ Respond to requests for technical assistance via phone, email or via the web queue, including chat or Instant Message, when implemented.
+ Open service desk tickets and ensure proper information is collected from user and recorded in service management system.
+ Diagnose and resolve routine hardware and software issues.
+ Research questions using the FDA Help Desk Knowledge Base, the FDA Intranet, and other available information resources.
+ Provide incident and problem management for all issues reported to the Help Desk by creating, updating, and managing requests.
+ Meet First Call Resolution ("FCR") goals; suggest improvement to increase the FCR rate.
+ Provide incident resolution and troubleshooting assistance for Government owned and off-site computers.
+ Escalate issues as appropriate.
+ Stay current with system information, changes, and updates to increase first call resolutions and Client service satisfaction.
+ Document and ensure proper information is recorded as part of the incident/problem resolutions.
+ Ensure proper closeout of tickets once resolution has been confirmed.
+ Install and configure FDA qualified products and upgrades. These could include applications, software, utilities, device drivers, and operating systems.
+ Assign priority levels to the service request based on the urgency of the request as it relates to business impact.
+ Manage customer usernames and passwords for all systems under the Subcontractor's control using FDA provided tools for both on-site and off-site users. These tools are subject to change as necessary to meet FDA's mission. The Subcontractor shall comply with all FDA policies and follow all FDA procedures regarding password creation, resets and maintenance.
+ Research, test and coordinate resolutions via secure remote access for user issues. The Subcontractor, as requested, shall document and/or update Secure Remote Access Service ("SRAS") procedures, policies and FAQs for users or as approved by HT's Technical Representative.
+ Provide 24x7 reporting/communication services for Global/High impact issues and outages.
**REQUIRED QUALIFICATIONS**
+ Musthave knowledge and experience in customer service practices.
+ Required professional attitude, company focus, and strong work ethic.
+ Proven ability to follow through on open issues and handle multiple priorities in a fast-paced environment with dynamic priorities are needed to perform the job duties.
+ Abilitytoperform shift work.
+ Must be able to obtain Public Trust security clearance.
+ Ability to perform shift work.
**REQUIRED CERTIFICATIONS**
+ Microsoft Office Specialist (Access, Excel, PowerPoint, or Outlook) certification. (Candidates who do not already have MOS certification must commit to being fully certified within 30 days of hire.)
**Overview**
We are seeking a Help Desk Analyst to join our team supporting the FDA IT BPA in Silver Spring, MD.
The FDA IT Help Desk Contract provides support for enterprise IT service requests for 22,000 users worldwide. As a subcontractor to Human Touch, TekSynap provides End User Support including Tiers 1 and 2 help desk support including hardware and software diagnostics and resolution, as well as telecom and networking troubleshooting. Support is provided 24 hours a day, 7 days a week, 365 days a year.
TekSynap is a fast growing high-tech company that understands both the pace of technology today and the need to have a comprehensive well planned information management environment. "Technology moving at the speed of thought" embodies these principles - the need to nimbly utilize the best that information technology offers to meet the business needs of our Federal Government customers.
We offer our full-time employees a competitive benefits package to include health, dental, vision, 401K, life insurance, short-term and long-term disability plans, vacation time and holidays.
Visit us at .
Apply now to explore jobs with us!
The safety and health of our employees is of the upmost importance. Employees are required to comply with any contractually mandated Federal COVID-19 requirements. More information can be found here .
By applying to a role at TekSynap you are providing consent to receive text messages regarding your interview and employment status. If at any time you would like to opt out of text messaging, respond "STOP".
As part of the application process, you agree that TekSynap Corporation may retain and use your name, e-mail, and contact information for purposes related to employment consideration.
**Additional Job Information**
**WORK ENVIRONMENT AND PHYSICAL DEMANDS**
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of the job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.
+ Location: Silver Spring, MD
+ Type of environment: Office
+ Noise level: Medium
+ Work schedule: Schedule is8 hour shifts between 6:00 AM and 6:00 PM. This results in a 40 hour a week shift. May be requested to work evenings and weekends to meet program and contract needs.
+ Amount of Travel: Less than 10%
**PHYSICAL DEMANDS**
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is regularly required to use hands to handle, feel, touch; reach with hands and arms; talk and hear. The employee is regularly required to stand; walk; sit; climb or balance; and stoop, kneel, crouch, or crawl. The employee is regularly required to lift up to 10 pounds. The employee is frequently required to lift up to 25 pounds; and up to 50 pounds. The vision requirements include close vision, distance vision, peripheral vision, depth perception, and ability to adjust focus.
**WORK AUTHORIZATION/SECURITY CLEARANCE**
U.S Citizen
Must be able to obtain Public Trust security clearance
**OTHER DUTIES**
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.
**WAGE INFORMATION**
Target salary range: $15-$16 per hour. The salary range displayed is an estimate and will be determined on several factors regarding the individual's particular combination of education, knowledge, skills, competencies and experience, as well as contract parameters and organizational requirements. The displayed salary is one component of the total compensation package for employees.
**EQUAL EMPLOYMENT OPPORTUNITY**
In order to provide equal employment and advancement opportunities to all individuals, employment decisions will be based on merit, qualifications, and abilities. TekSynap does not discriminate against any person because of race, color, creed, religion, sex, sexual orientation, gender identity, protected veteran status, national origin, disability, age, genetic information or any other characteristic protected by law (referred to as "protected status"). This nondiscrimination policy extends to all terms, conditions, and privileges of employment as well as the use of all company facilities, participation in all company-sponsored activities, and all employment actions such as promotions, compensation, benefits, and termination of employment.
TekSynap is committed to ensuring that our online application process provides an equal employment opportunity to all job seekers, including individuals with disabilities. If you believe you need a reasonable accommodation in order to search for a job opening or to submit an application, please contact for assistance.
**Job Locations** _US-MD-Silver Spring_
**ID** _ _
**Category** _Information Technology_
**Type** _Regular Full-Time_
**RESPONSIBILITIES**
+ Respond to requests for technical assistance via phone, email or via the web queue, including chat or Instant Message, when implemented.
+ Open service desk tickets and ensure proper information is collected from user and recorded in service management system.
+ Diagnose and resolve routine hardware and software issues.
+ Research questions using the FDA Help Desk Knowledge Base, the FDA Intranet, and other available information resources.
+ Provide incident and problem management for all issues reported to the Help Desk by creating, updating, and managing requests.
+ Meet First Call Resolution ("FCR") goals; suggest improvement to increase the FCR rate.
+ Provide incident resolution and troubleshooting assistance for Government owned and off-site computers.
+ Escalate issues as appropriate.
+ Stay current with system information, changes, and updates to increase first call resolutions and Client service satisfaction.
+ Document and ensure proper information is recorded as part of the incident/problem resolutions.
+ Ensure proper closeout of tickets once resolution has been confirmed.
+ Install and configure FDA qualified products and upgrades. These could include applications, software, utilities, device drivers, and operating systems.
+ Assign priority levels to the service request based on the urgency of the request as it relates to business impact.
+ Manage customer usernames and passwords for all systems under the Subcontractor's control using FDA provided tools for both on-site and off-site users. These tools are subject to change as necessary to meet FDA's mission. The Subcontractor shall comply with all FDA policies and follow all FDA procedures regarding password creation, resets and maintenance.
+ Research, test and coordinate resolutions via secure remote access for user issues. The Subcontractor, as requested, shall document and/or update Secure Remote Access Service ("SRAS") procedures, policies and FAQs for users or as approved by HT's Technical Representative.
+ Provide 24x7 reporting/communication services for Global/High impact issues and outages.
**REQUIRED QUALIFICATIONS**
+ Musthave knowledge and experience in customer service practices.
+ Required professional attitude, company focus, and strong work ethic.
+ Proven ability to follow through on open issues and handle multiple priorities in a fast-paced environment with dynamic priorities are needed to perform the job duties.
+ Abilitytoperform shift work.
+ Must be able to obtain Public Trust security clearance.
+ Ability to perform shift work.
**REQUIRED CERTIFICATIONS**
+ Microsoft Office Specialist (Access, Excel, PowerPoint, or Outlook) certification. (Candidates who do not already have MOS certification must commit to being fully certified within 30 days of hire.)
**Overview**
We are seeking a Help Desk Analyst to join our team supporting the FDA IT BPA in Silver Spring, MD.
The FDA IT Help Desk Contract provides support for enterprise IT service requests for 22,000 users worldwide. As a subcontractor to Human Touch, TekSynap provides End User Support including Tiers 1 and 2 help desk support including hardware and software diagnostics and resolution, as well as telecom and networking troubleshooting. Support is provided 24 hours a day, 7 days a week, 365 days a year.
TekSynap is a fast growing high-tech company that understands both the pace of technology today and the need to have a comprehensive well planned information management environment. "Technology moving at the speed of thought" embodies these principles - the need to nimbly utilize the best that information technology offers to meet the business needs of our Federal Government customers.
We offer our full-time employees a competitive benefits package to include health, dental, vision, 401K, life insurance, short-term and long-term disability plans, vacation time and holidays.
Visit us at .
Apply now to explore jobs with us!
The safety and health of our employees is of the upmost importance. Employees are required to comply with any contractually mandated Federal COVID-19 requirements. More information can be found here .
By applying to a role at TekSynap you are providing consent to receive text messages regarding your interview and employment status. If at any time you would like to opt out of text messaging, respond "STOP".
As part of the application process, you agree that TekSynap Corporation may retain and use your name, e-mail, and contact information for purposes related to employment consideration.
**Additional Job Information**
**WORK ENVIRONMENT AND PHYSICAL DEMANDS**
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of the job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.
+ Location: Silver Spring, MD
+ Type of environment: Office
+ Noise level: Medium
+ Work schedule: Schedule is8 hour shifts between 6:00 AM and 6:00 PM. This results in a 40 hour a week shift. May be requested to work evenings and weekends to meet program and contract needs.
+ Amount of Travel: Less than 10%
**PHYSICAL DEMANDS**
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is regularly required to use hands to handle, feel, touch; reach with hands and arms; talk and hear. The employee is regularly required to stand; walk; sit; climb or balance; and stoop, kneel, crouch, or crawl. The employee is regularly required to lift up to 10 pounds. The employee is frequently required to lift up to 25 pounds; and up to 50 pounds. The vision requirements include close vision, distance vision, peripheral vision, depth perception, and ability to adjust focus.
**WORK AUTHORIZATION/SECURITY CLEARANCE**
U.S Citizen
Must be able to obtain Public Trust security clearance
**OTHER DUTIES**
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.
**WAGE INFORMATION**
Target salary range: $15-$16 per hour. The salary range displayed is an estimate and will be determined on several factors regarding the individual's particular combination of education, knowledge, skills, competencies and experience, as well as contract parameters and organizational requirements. The displayed salary is one component of the total compensation package for employees.
**EQUAL EMPLOYMENT OPPORTUNITY**
In order to provide equal employment and advancement opportunities to all individuals, employment decisions will be based on merit, qualifications, and abilities. TekSynap does not discriminate against any person because of race, color, creed, religion, sex, sexual orientation, gender identity, protected veteran status, national origin, disability, age, genetic information or any other characteristic protected by law (referred to as "protected status"). This nondiscrimination policy extends to all terms, conditions, and privileges of employment as well as the use of all company facilities, participation in all company-sponsored activities, and all employment actions such as promotions, compensation, benefits, and termination of employment.
TekSynap is committed to ensuring that our online application process provides an equal employment opportunity to all job seekers, including individuals with disabilities. If you believe you need a reasonable accommodation in order to search for a job opening or to submit an application, please contact for assistance.
**Job Locations** _US-MD-Silver Spring_
**ID** _ _
**Category** _Information Technology_
**Type** _Regular Full-Time_
View Now
5
Remote Work From Home Call Center Representative Agent - Part Time Panelists Needed
21227 Baltimore, Maryland
ApexFocusGroup
Posted 8 days ago
Job Viewed
Job Description
Seeking participants for Focus Group and market research studies. Work part-time from home and earn up to $750 per week. Register to see if you are eligible. Call Center Representative Agent experience not required.
Remote Work From Home Call Center Representative Agent - Part Time Market Research Panelists
Our company is seeking individuals to participate in National & Local Paid Focus Groups, Clinical Trials, and Market Research assignments.
With most of our paid focus group studies, you have the option to participate remotely online or in-person. This is a great way to earn additional income from the comfort of your home.
Compensation:
* $5- 150 (per 1 hour session)
* 300- 750 (multi-session studies)
Job Requirements:
* Show up at least 10 mins before discussion start time.
* Participate by completing written and oral instructions.
* Complete written survey provided for each panel.
* MUST actually use products and/or services, if provided. Then be ready to discuss PRIOR to meeting date.
Qualifications:
* Must have either a smartphone with working camera or desktop/laptop with webcam
* Must have access to high speed internet connection
* Desire to fully participate in one or several of the above topics
* Ability to read, understand, and follow oral and written instructions.
* Call center representative agent experience is not necessary.
Job Benefits:
* Flexibility to take part in discussions online or in-person.
* No commute needed should you choose to work from home remotely.
* No minimum hours. You can do this part-time or full-time
* Enjoy free samples from our sponsors and partners in exchange for your honest feedback of their products.
* You get to review and use new products or services before they are released to the public.
You must apply on our website and complete a set of questionnaire to see if you qualify.
This position is perfect for anyone looking for temporary, part-time or full-time work. The hours are flexible and no previous experience is required. If you are a call center representative agent or someone just looking for a flexible part time remote work from home job, this is a great way to supplement your income.
Remote Work From Home Call Center Representative Agent - Part Time Market Research Panelists
Our company is seeking individuals to participate in National & Local Paid Focus Groups, Clinical Trials, and Market Research assignments.
With most of our paid focus group studies, you have the option to participate remotely online or in-person. This is a great way to earn additional income from the comfort of your home.
Compensation:
* $5- 150 (per 1 hour session)
* 300- 750 (multi-session studies)
Job Requirements:
* Show up at least 10 mins before discussion start time.
* Participate by completing written and oral instructions.
* Complete written survey provided for each panel.
* MUST actually use products and/or services, if provided. Then be ready to discuss PRIOR to meeting date.
Qualifications:
* Must have either a smartphone with working camera or desktop/laptop with webcam
* Must have access to high speed internet connection
* Desire to fully participate in one or several of the above topics
* Ability to read, understand, and follow oral and written instructions.
* Call center representative agent experience is not necessary.
Job Benefits:
* Flexibility to take part in discussions online or in-person.
* No commute needed should you choose to work from home remotely.
* No minimum hours. You can do this part-time or full-time
* Enjoy free samples from our sponsors and partners in exchange for your honest feedback of their products.
* You get to review and use new products or services before they are released to the public.
You must apply on our website and complete a set of questionnaire to see if you qualify.
This position is perfect for anyone looking for temporary, part-time or full-time work. The hours are flexible and no previous experience is required. If you are a call center representative agent or someone just looking for a flexible part time remote work from home job, this is a great way to supplement your income.
View Now
Be The First To Know
About the latest Customer service roles Jobs in Maryland !
6
Customer Service Representative
21203 Baltimore, Maryland
Chase Brexton Health Care
Posted today
Job Viewed
Job Description
JOB SUMMARY:
Responsible for scheduling appointments for medical, dental, and OB/GYN patients at all Chase Brexton sites. Serves as the point of entry for answering incoming phones calls.
MAJOR DUTIES AND RESPONSIBILITIES:
Communication
* Receive inbound contacts (calls, emails, faxes, etc.) from patients and physicians requesting services.
* Answers calls in a timely manner to assist with maintaining a high level of quality service.
* Provide patients with information on physicians, available services provided, and directions to all of our locations.
* Answer patients or physicians questions pertaining to appointments and services provided.
* Interviews callers to obtain full understanding of what information is being requested.
* Responsible for satisfying the customer's scheduling needs and striving for first call resolution.
Compliance, Policy, and Procedure
* Coordinate appointments for patients needing multiple types of healthcare services.
* Properly registers patients by verifying and obtaining accurate patient information.
* Ensures that established patients have updated contact and demographic information
* Complies with confidentiality policies, such as HIPAA, when contacting patients.
* Maintain and update patient demographic and insurance pre-registration information in scheduling system.
Patient Focus
* Provide high quality customer service on every call.
* Display empathy and sensitivity to each patient's individual needs.
* Always uses courtesy words and shows respect to each patient.
Workplace Computers and Equipment
* Creates and responds to Emails, Flags and Phone notes in the Centricity database.
* Inputs contact, demographic, and insurance information into Centricity database.
* Updates appointment reminder statuses appropriately into the Centricity database.
Dependability and Reliability
* Display time flexibility towards work shift per company needs.
Teamwork
* Promote teamwork and call center success.
* Work as a group to improve call center policies and procedures.
* Always uses courtesy works and shows respect for each member of our team.
SKILLS AND ABILITIES:
* Ability to type 35 wpm preferred.
* Require excellent verbal and written communication, professional telephone manner, interviewing and interpersonal skills to interact with patients, families, members of the health care team and external agencies.
* Requires ability to work with diverse people and deal effectively with angry and/or upset customers.
* Knowledge of MS word, Excel, and MS Outlook preferred; EMR experience is a plus
* Bilingual - English and Spanish preferred.
EDUCATION AND/OR EXPERIENCE:
* High school degree or GED required, college degree preferred.
* A minimum of 2 years of Medical Call Center experience is required.
* In lieu of 2 year experience in a Medical Call Center; a combination of 2 years non-medical call center and medical office experience is required.
Responsible for scheduling appointments for medical, dental, and OB/GYN patients at all Chase Brexton sites. Serves as the point of entry for answering incoming phones calls.
MAJOR DUTIES AND RESPONSIBILITIES:
Communication
* Receive inbound contacts (calls, emails, faxes, etc.) from patients and physicians requesting services.
* Answers calls in a timely manner to assist with maintaining a high level of quality service.
* Provide patients with information on physicians, available services provided, and directions to all of our locations.
* Answer patients or physicians questions pertaining to appointments and services provided.
* Interviews callers to obtain full understanding of what information is being requested.
* Responsible for satisfying the customer's scheduling needs and striving for first call resolution.
Compliance, Policy, and Procedure
* Coordinate appointments for patients needing multiple types of healthcare services.
* Properly registers patients by verifying and obtaining accurate patient information.
* Ensures that established patients have updated contact and demographic information
* Complies with confidentiality policies, such as HIPAA, when contacting patients.
* Maintain and update patient demographic and insurance pre-registration information in scheduling system.
Patient Focus
* Provide high quality customer service on every call.
* Display empathy and sensitivity to each patient's individual needs.
* Always uses courtesy words and shows respect to each patient.
Workplace Computers and Equipment
* Creates and responds to Emails, Flags and Phone notes in the Centricity database.
* Inputs contact, demographic, and insurance information into Centricity database.
* Updates appointment reminder statuses appropriately into the Centricity database.
Dependability and Reliability
* Display time flexibility towards work shift per company needs.
Teamwork
* Promote teamwork and call center success.
* Work as a group to improve call center policies and procedures.
* Always uses courtesy works and shows respect for each member of our team.
SKILLS AND ABILITIES:
* Ability to type 35 wpm preferred.
* Require excellent verbal and written communication, professional telephone manner, interviewing and interpersonal skills to interact with patients, families, members of the health care team and external agencies.
* Requires ability to work with diverse people and deal effectively with angry and/or upset customers.
* Knowledge of MS word, Excel, and MS Outlook preferred; EMR experience is a plus
* Bilingual - English and Spanish preferred.
EDUCATION AND/OR EXPERIENCE:
* High school degree or GED required, college degree preferred.
* A minimum of 2 years of Medical Call Center experience is required.
* In lieu of 2 year experience in a Medical Call Center; a combination of 2 years non-medical call center and medical office experience is required.
View Now
7
Customer Service Representative
21203 Baltimore, Maryland
Chase Brexton Health Care
Posted 6 days ago
Job Viewed
Job Description
JOB SUMMARY:
Responsible for scheduling appointments for medical, dental, and OB/GYN patients at all Chase Brexton sites. Serves as the point of entry for answering incoming phones calls.
MAJOR DUTIES AND RESPONSIBILITIES:
Communication
* Receive inbound contacts (calls, emails, faxes, etc.) from patients and physicians requesting services.
* Answers calls in a timely manner to assist with maintaining a high level of quality service.
* Provide patients with information on physicians, available services provided, and directions to all of our locations.
* Answer patients or physicians questions pertaining to appointments and services provided.
* Interviews callers to obtain full understanding of what information is being requested.
* Responsible for satisfying the customer's scheduling needs and striving for first call resolution.
Compliance, Policy, and Procedure
* Coordinate appointments for patients needing multiple types of healthcare services.
* Properly registers patients by verifying and obtaining accurate patient information.
* Ensures that established patients have updated contact and demographic information
* Complies with confidentiality policies, such as HIPAA, when contacting patients.
* Maintain and update patient demographic and insurance pre-registration information in scheduling system.
Patient Focus
* Provide high quality customer service on every call.
* Display empathy and sensitivity to each patient's individual needs.
* Always uses courtesy words and shows respect to each patient.
Workplace Computers and Equipment
* Creates and responds to Emails, Flags and Phone notes in the Centricity database.
* Inputs contact, demographic, and insurance information into Centricity database.
* Updates appointment reminder statuses appropriately into the Centricity database.
Dependability and Reliability
* Display time flexibility towards work shift per company needs.
Teamwork
* Promote teamwork and call center success.
* Work as a group to improve call center policies and procedures.
* Always uses courtesy works and shows respect for each member of our team.
SKILLS AND ABILITIES:
* Ability to type 35 wpm preferred.
* Require excellent verbal and written communication, professional telephone manner, interviewing and interpersonal skills to interact with patients, families, members of the health care team and external agencies.
* Requires ability to work with diverse people and deal effectively with angry and/or upset customers.
* Knowledge of MS word, Excel, and MS Outlook preferred; EMR experience is a plus
* Bilingual - English and Spanish preferred.
EDUCATION AND/OR EXPERIENCE:
* High school degree or GED required, college degree preferred.
* A minimum of 2 years of Medical Call Center experience is required.
* In lieu of 2 year experience in a Medical Call Center; a combination of 2 years non-medical call center and medical office experience is required.
Responsible for scheduling appointments for medical, dental, and OB/GYN patients at all Chase Brexton sites. Serves as the point of entry for answering incoming phones calls.
MAJOR DUTIES AND RESPONSIBILITIES:
Communication
* Receive inbound contacts (calls, emails, faxes, etc.) from patients and physicians requesting services.
* Answers calls in a timely manner to assist with maintaining a high level of quality service.
* Provide patients with information on physicians, available services provided, and directions to all of our locations.
* Answer patients or physicians questions pertaining to appointments and services provided.
* Interviews callers to obtain full understanding of what information is being requested.
* Responsible for satisfying the customer's scheduling needs and striving for first call resolution.
Compliance, Policy, and Procedure
* Coordinate appointments for patients needing multiple types of healthcare services.
* Properly registers patients by verifying and obtaining accurate patient information.
* Ensures that established patients have updated contact and demographic information
* Complies with confidentiality policies, such as HIPAA, when contacting patients.
* Maintain and update patient demographic and insurance pre-registration information in scheduling system.
Patient Focus
* Provide high quality customer service on every call.
* Display empathy and sensitivity to each patient's individual needs.
* Always uses courtesy words and shows respect to each patient.
Workplace Computers and Equipment
* Creates and responds to Emails, Flags and Phone notes in the Centricity database.
* Inputs contact, demographic, and insurance information into Centricity database.
* Updates appointment reminder statuses appropriately into the Centricity database.
Dependability and Reliability
* Display time flexibility towards work shift per company needs.
Teamwork
* Promote teamwork and call center success.
* Work as a group to improve call center policies and procedures.
* Always uses courtesy works and shows respect for each member of our team.
SKILLS AND ABILITIES:
* Ability to type 35 wpm preferred.
* Require excellent verbal and written communication, professional telephone manner, interviewing and interpersonal skills to interact with patients, families, members of the health care team and external agencies.
* Requires ability to work with diverse people and deal effectively with angry and/or upset customers.
* Knowledge of MS word, Excel, and MS Outlook preferred; EMR experience is a plus
* Bilingual - English and Spanish preferred.
EDUCATION AND/OR EXPERIENCE:
* High school degree or GED required, college degree preferred.
* A minimum of 2 years of Medical Call Center experience is required.
* In lieu of 2 year experience in a Medical Call Center; a combination of 2 years non-medical call center and medical office experience is required.
View Now
8
Customer Service Representative
20849 Rockville, Maryland
David's Bridal, LLC.
Posted 8 days ago
Job Viewed
Job Description
BEST. JOB. EVER!
* Additional terms and conditions apply.
At David's Bridal, we empower our customers and our employees to stay true to their dreams and find the one, whether that means the wedding dress that matches a personal style-or the career that is a perfect fit. Join a company that dominates the products in their category - 1 out of 3 being sold by them and taking care of them with one of the highest customer service scores in retail!
We make dreams happen-apply today!
The Customer Service Representative (CSR) is responsible for interacting with all customers, maintaining a friendly, positive, authentic, empathetic, and professional approach, to deliver a consistent Five-Star Customer Service Experience. The CSR reports to the Store Manager, in partnership with the Operations Supervisor/Manager. The CSR supports the welcome desk, cash wrap, systems/processes, inventory management, and daily routines to ensure the store is foundationally excellent and that the customer has an exceptional shopping experience.
Essential Job Functions:
Physical Demands :
Education & Credentials:
Now that we've popped the question, please say "I do".
Part Time Benefits Include:
Love wins when love is for Everyone!
Our mission at David's Bridal is to embrace the ideas of Diversity, Equity, and Inclusion. It is our goal to build a workforce that is as representative as the customers we serve. We vow to create a culture where all forms of diversity are celebrated and seen as valuable.
David's Bridal encourages applications from all qualified candidates. David's Bridal has a great record of accommodating persons with disabilities. Contact Human Resources at or if you need accommodation at any stage of the application process or want more information on our accommodation policies.
Disclaimer: The preceding job description has been designed to highlight the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive description of all duties, responsibilities and qualifications required of employees assigned to this job. Actual duties and responsibilities will vary.
The starting rate of pay offered will vary based on factors including but not limited to, position offered, location, training, and/or experience, and internal equity. This base pay range of $17-21/ hr is specific to the state this role is posted in and may not be applicable to other locations. At David's Bridal, it is not typical for an individual to be hired at the high end of the range in their role, and compensation decisions are dependent upon the details and circumstances of each position and candidate.
- Minimal weekday hours required (join for weekends only!)
- Generous Team Member discount
- $400 bonus for every referral hired with NO LIMIT*
- Competitive hourly pay rates & team bonus
- Get Paid Early!
* Additional terms and conditions apply.
At David's Bridal, we empower our customers and our employees to stay true to their dreams and find the one, whether that means the wedding dress that matches a personal style-or the career that is a perfect fit. Join a company that dominates the products in their category - 1 out of 3 being sold by them and taking care of them with one of the highest customer service scores in retail!
We make dreams happen-apply today!
The Customer Service Representative (CSR) is responsible for interacting with all customers, maintaining a friendly, positive, authentic, empathetic, and professional approach, to deliver a consistent Five-Star Customer Service Experience. The CSR reports to the Store Manager, in partnership with the Operations Supervisor/Manager. The CSR supports the welcome desk, cash wrap, systems/processes, inventory management, and daily routines to ensure the store is foundationally excellent and that the customer has an exceptional shopping experience.
Essential Job Functions:
- Welcome all customers with genuine, and friendly enthusiasm over the phone, virtual chats and in person, communicate clearly and concisely by adapting your style to suit the customers by problem solving, excellent phone skills and resolving conflict.
- Use all systems to manage the customer flow to deliver Five-Star Customer Service experience.
- Maintain all service vows which include Being Prepared, Welcoming, ability to Meet the Needs & Be There for all customers, including all operational checklist task and meeting customers emotional and practical needs.
- Responsible for providing an exceptional service experience to multiple customers at one time and contribute to the store achievement of Five-Star Customer Service.
- Proactively address customer concerns with confidence. Know when to escalate and partner with leadership team.
- Communicate how alterations can play an important role in perfecting the dress for her event in partnership with Alterations.
- Promote all alteration services and personalization options.
- Maintain store-standards to support a flawless shopping experience.
- Maintain a high standard of dress to meet the Dress Code policy.
- Respond promptly to all customer questions providing product and service information.
- Build and maintain long-term relationships to meet and exceed customer satisfaction and loyalty.
- Engage in the inventory management procedures by processing orders, receiving, and ensuring first quality standards for all merchandise.
- Support all cash wrap behaviors and processes transactions with accuracy to make every customer feels celebrated.
- Assist with all sales promotions and visual updates.
- Other duties as assigned.
Physical Demands :
- While performing the duties of this job, the employee is occasionally required to stand, walk, and sit for extended periods of time; reach for tools and objects with hands and arms; climb stairs; stoop, kneel, crouch, or crawl; and talk to and hear customers . The employee must occasionally lift to 25 pounds. The employee must be able to see up close and at a distance, as well as use peripheral vision and depth perception, and be able to look at, read, and use a computer, electronic devices, and phones for long periods of time.
Education & Credentials:
- High school diploma or an equivalent degree or 1 -2 years prior retail experience in an apparel, service, or specialty store environment.
Now that we've popped the question, please say "I do".
Part Time Benefits Include:
- Rewarding Environment and Competitive Pay
- Team Bonus
- Dayforce Wallet - Get Paid Early!
- Generous Team Member Discount After First Pay Period
- Vision Care
- Supplemental Insurances- Critical Illness, Hospital Indemnity and Accidental Injury
- 401K Program
- Discount for Identity Theft Protection
- Discounts for Home and Auto Insurance
- Discounts for Mobile
- Legal Benefits (MetLife Hyatt Legal Plans)
- Pet Insurance
Love wins when love is for Everyone!
Our mission at David's Bridal is to embrace the ideas of Diversity, Equity, and Inclusion. It is our goal to build a workforce that is as representative as the customers we serve. We vow to create a culture where all forms of diversity are celebrated and seen as valuable.
David's Bridal encourages applications from all qualified candidates. David's Bridal has a great record of accommodating persons with disabilities. Contact Human Resources at or if you need accommodation at any stage of the application process or want more information on our accommodation policies.
Disclaimer: The preceding job description has been designed to highlight the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive description of all duties, responsibilities and qualifications required of employees assigned to this job. Actual duties and responsibilities will vary.
The starting rate of pay offered will vary based on factors including but not limited to, position offered, location, training, and/or experience, and internal equity. This base pay range of $17-21/ hr is specific to the state this role is posted in and may not be applicable to other locations. At David's Bridal, it is not typical for an individual to be hired at the high end of the range in their role, and compensation decisions are dependent upon the details and circumstances of each position and candidate.
View Now
9